Caring for Your Home.

Welcome to your new apartment.

Please ensure you take time to read the below as it provides you with important information about your new residence. It covers many things you need to know to make caring for your new apartment as easy as possible.

Included is information required to arrange phone connection and services connections, deal with emergencies, useful phone numbers for local services and details of finishes, fixtures and fittings including paint colours and tile selections for your reference.

This also contains information on how to operate the appliances found in your apartment. Important information has been provided in the relevant sections on the use and care for these appliances. The operating instructions for each appliance accompany this manual on the USB flash drive. For further information, please refer to the attachment section.

Owners and occupiers are responsible for the maintenance and upkeep of emergency equipment, not limited to smoke detectors, fire alarms, speakers, entry fire doors etc. Refer to the OC Rules for details.

If you plan to lease your apartments, please ensure that you provide a copy of this manual to your Property Manager and Tenant for their reference.

It is important to note that cosmetic defects such as scratches, marks on walls, chips etc. will only be rectified where identified and listed prior to occupation.

All Warranties and Manuals can be found on the USB stick provided within your move in pack or alternatively simply scan the QR code sticker located within your kitchen cupboard.

Contact Details

In the event of a non-medical emergency only, please take note of the following procedures to ensure the matter can be attended to in the timeliest fashion.

Primary Subcontractor

Plumbing – Gas, Cold & Hot Water, Drains

Transcend Plumbing

Phone: 1300 881 001

Electrical – power, lighting, intercom and security

M Squared Electrical

Phone: 1300 677 827

Air Conditioning and Ventilation

Coldflow Mechanical Pty Ltd

Phone: 03 8572 1250

Fire Services

Bayside Fire Services – Wet Fire

Phone: 03 9580 6587

Security

Commsecurity Pty Ltd

Email Address: info@commsecurity.com.au

In the event that you engage a subcontractor not approved by Frasers Property to address emergency issues without prior notification to Frasers Property, Frasers Property will not refund the cost of call out fees and/or repairs. Works carried out by others may void warranties.

Water

Authority water meters are provided to each apartment to monitor the amount of water used.

If you wish to shut off the supply of water to your residence for any reason, this can be achieved by turning off the stop valve. Please contact Building Management if you have any issues with your water supply.

The valves appropriate to your residence will carry a tag denoting your residence number. Do not shut any other valve off.

If you require your hot water meter number, please contact the Building Manager.