Your Property Choice and our Sales Advice & Holding Deposit Process: Queensland Anti-Money Laundering Identity Verification From 1 July, 2026 changes to Anti-Money Laundering and Counter-Terrorism Financing Act 2006 mean that we now have a legal obligation to verify your identity before we can provide services to you.
Step 1: Confirm Your Property Selection Once you’ve chosen your property with our Sales Team, we’ll prepare the necessary documentation to proceed.
Step 2: Complete Sales Advice • You will be asked to complete a Sales Advice and verify your identity. • This Sales Advice outlines the terms of your purchase, including the Holding Deposit, which will form part of your final deposit under the terms of the contract. • The Sales Advice will be sent to you via DocuSign for electronic signing. • The verification of identity will occur on the Agent’s nominated digital platform1.
Step 3: Holding Deposit Payment Instructions • Holding Deposit Amount: $1,000. • Payment Account: All deposits must be paid into Frasers Property Australia’s Solicitor’s Trust Account. These Trust Account details are on the Sales Advice. Do not transfer funds to any other account. • Should you wish to do so, you can confirm Frasers Property Australia’s Solicitor’s Trust Account Details by calling them directly. Their details are noted on the Sales Advice. • Please remember to send a copy of your payment receipt to your Project Sales Manager, so that Frasers Property Australia’s Solicitor can confirm receipt of your deposit. • Your Holding Deposit cannot be paid until after you have complied with your verification of identity process.
Step 4: Confirmation • Once your Holding Deposit is receipted, you (or your solicitor) will receive a formal confirmation from Frasers Property Australia’s solicitor. • All communication regarding deposits will come from Frasers Property Australia’s Solicitor.
Step 5: Refund Policy • Your Holding Deposit is fully refundable if you decide not to proceed to contract signing. • To process your Holding Deposit refund, you or your solicitor must provide your account details directly to Frasers Property Australia’s Solicitor that you have paid the Holding Deposit to. Their details are noted on the Sales Advice. Please do not give your account details to Frasers Property Australia. • Unless otherwise specified, the Holding Deposit must be refunded to the same account from which it was originally paid.
Frasers Property Australia’s Project Sales Team utilise the First AML digital platform. Information on First AML’s personal information security can be found here:
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firstaml.com/security The Sales Advice and Holding Deposit Process for QLD, as outlined above, is correct as at 01.07.2026. Any queries, please reach out to the project sales team by calling 13 38 38 or email customerservice@frasersproperty.com.au.