Tips to help a person through a change

7 tips to help a person through a change

Tip # 1 Listen to how the person feels

Make it possible for people to share their feelings with others.

Hayes, John: The Theory and Practice of Change Management, p. 155.

High energy Angry

Alert

Nervous

Excited

Stressed Happy

Upset Sad

Contented Depressed

Relaxed Fatigued

Calm

Low energy http://hmi.ewi.utwente.nl/verslagen/capita-selecta/CS-Zimmerman-Jurrit.pdf

Listening tips http://www.slideshare.net/frankcalberg/listening-tips

Tip # 2 Find out where in the change cycle the person is

Energy

7 Reflection and learning 2 Denial

1 Shock

6 Consolidation

3 Depression 5 Testing 4 Letting go Acceptance of reality

Hayes, John: The Theory and Practice of Change Management, p. 151.

Time

Tip # 3 Help the person analyze arguments for and against the change

Encourage the person to do a careful, thoughtful analysis, for and against the change.

http://blogs.hbr.org/cs/2013/04/disruption_denial.html

Example Arguments for investing in a smartphone

Arguments against investing in a smartphone

Tip # 4 If the person resists change, find out why

Problem analysis methods http://www.scribd.com/doc/34918427/Problem-analysis-methods

Reasons why people resist change http://www.slideshare.net/frankcalberg/5-reasons-why-people-resist-change

Tip # 5 Help the person discover his/her values

Questions to discover values http://www.scribd.com/doc/36200010/questions-to-discover-your-values

Tip # 6 Help the person make a strategy to change

Help the person make a strategy that focuses on realistic goals.

Example Setting a goal of changing a few specific behaviors such as less shouting is more effective than focusing on personality aspects such as interpersonal sensitivity, empathy, and sociability.

http://blogs.hbr.org/2013/12/if-you-want-to-change-dont-read-this/

Tip # 7 Help the person repeat new behaviour

Deliberate practice requires steady, consistent repetition over time, until new behaviors take root in the body as new habit.

As Aristotle put it: “We are what we repeatedly do. Excellence then, is not an act but a habit.�

http://www.managementexchange.com/story/growing-people