Culture

Culture

Question # 1 What is culture?

Question # 2 How do people do things?

Question # 3 What values do people have?

Question # 1 What is culture?

Level 1 Results achieved Level 2 How do we do things?

Level 3 What values do we have?

Definition of culture

The values that determine

how we do things around here.

Adapted from Kofman, Fred: Conscious Business, p. 15. http://www.strategy-business.com/article/11108?pg=all http://ohs.anu.edu.au/publications/pdf/wp%207%20-%20Hopkins.pdf

Culture is what we do without asking.

https://hbr.org/2011/03/culture-trumps-strategy-every

Culture is made of habits that people find familiar and comfortable. When people do things instinctively and repetitively, we talk about culture.

Example When people, who work for company x, consistently listen to people, who talk, until they have finished saying what they want to say, listening is a key part of the communication culture.

Adapted from http://www.strategy-business.com/feature/10-Principles-of-Organizational-Culture

Culture is the learned or shared knowledge, beliefs, traditions, customs, rules, arts, history, folklore and institutions of a group of people used to interpret experiences and to generate social behaviour. http://www.healthcarechaplaincy.org/userimages/Cultural_Spiritual_Sensitivity_Learning_%20Module%207-10-09.pdf

Organizational culture represents the psychological assets of the organization that predict its material assets 5 years from now.

Hofstede, Geert: Cultures and Organizations, p. 371.

Culture is a learned set of shared interpretations about beliefs, values, and norms, which affect the behaviours of a relatively large group of people. http://eco.ittralee.ie/personal/theories_III.php

The notion that behavior change leads to attitude change can be traced back to the 1950s, to psychologist Leon Festinger and his theory of cognitive dissonance.

Festinger argued that when people are induced to act in new ways, even if those new behaviors feel unfamiliar or wrong at first, their need for consistency will gradually affect the way they think and feel. They will seek out reasons to justify their new actions - both rationally and emotionally. http://www.strategy-business.com/article/11108?pg=all

Culture is learned and shared ways of behaving appropriately in social settings.

http://www.beyondintractability.org/audio/kevin_avruch/?nid=2406

Corporate cultures are moved not by what top managers say or write, but by who they are and what they do.

Hofstede, Geert: Cultures and Organizations, p. 376.

Question # 2 How do we do things?

Level 1 Results achieved Level 2 How do we do things?

Level 3 What values do we have?

It is much easier to change the way people do things than change values people have / change the way people think. http://hbr.org/2014/05/blue-ocean-leadership/ar/2 http://www.strategy-business.com/article/11108?pg=all http://www.blueoceanstrategy.com/blue-ocean-leadership/q-a/what-happens-when-leaders-arent-capable-of-expected-actions/

A resources company in the Middle East was seeking to make its workplace safer. To change the way people do things, a clean-up-event was organized. Picking up trash helped people develop care for each other and helped them speak up when they noticed an unsafe situation.

The change in behaviour helped change values of people. http://www.strategy-business.com/feature/10-Principles-of-Organizational-Culture

How do we communicate? http://www.slideshare.net/frankcalberg/dialogue-vs-discussion

How do we do meetings? http://www.slideshare.net/frankcalberg/facilitationmoderation-of-meetings

How do we organize? http://www.slideshare.net/frankcalberg/3-ways-of-organizing

How is strategy work done? http://www.slideshare.net/frankcalberg/strategy-paradoxes-3551177

How do we learn? http://www.slideshare.net/frankcalberg/learning-strategies-11478939

Question # 3 What values do we have?

Level 1 Results achieved Level 2 How do we do things?

Level 3 What values do we have?

I Individual / self

We Relationship / community

It Task

Have

Well-being Meaning Happiness

Solidarity Connectedness Belonging

Profitability Growth

Do

How you think How you feel How you act

How we communicate How we do meetings

How marketing, selling, and delivery is done

Be

Personal values / beliefs

Adapted from Kofman, Fred: Conscious Business, p. 14.

Shared values

Capital: Infrastructure

The term “value” is derived from the latin word “valere”, to be worthy or strong.

http://www.nyu.edu/projects/nissenbaum/papers/values_and_valuing.pdf

The basic values of a multinational business organization are determined by the nationality and personality of its founder / founders and later significant leaders.

Hofstede, Geert: Cultures and Organizations, p. 402.

Questions to discover your values

http://www.slideshare.net/frankcalberg/questions-to-discover-your-values