Customer Service

5 EASY TIPS TO GET AN A+ ON CUSTOMER SERVICE

Customer service is the key to success in any business. Want to raise the customer service bar at your business? Check out these tips.

Meet with staff daily. It doesn’t have to be a long meeting, but touch base. What went right? What went wrong today?

Plan ahead. Give your staff solutions and answers to potential problems. Be prepared.

Hire the right people. Customers don’t care how much you know until they know how much you care.

Be friendly. Do not greet anyone on the phone or in person without a “smile.”

Train your staff. Have some sort of daily training plan. Don’t kid yourself. Reminders are always necessary.

Nancy Friedman is a popular speaker and author of nine books on customer service and sales. Contact her at 314- 291-1012 or nancy@telephonedoctor.com or visit www.nancyfriedman.com