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Rude Awakening

Rude Awakening

Customers don’t want to hear about how busy you are

Being busy is not an excuse for being rude, unpleasant, rushing customers, or venting your problems to them.

Businesses spend hundreds, sometimes thousands, of dollars telling customers and potential customers how well they do everything. When their marketing pitches work and their clientele grows, owners, managers, and line workers often complain about being busy. When they pass that complaint along to customers, they can wipe out the positive feelings so carefully nurtured by past actions.

Customers may feel as if they should apologize for showing up. If they hear the complaints early in the visit and toward its conclusion feel that they’ve been rushed out the door, they might not return.

Here are a few points to consider when you feel you are too busy to be nice:

• Remember that everyone is busy.

• Being busy is good. Think about not being busy– think about going out of business.

• How you handle your busyness is key to the success of your business.

• Instead of complaining, be grateful that you’re busy.

Nancy Friedman is a speaker and author of nine books on customer service and sales. Contact her at 314-291-1012 or nancy@telephonedoctor.com