20151212 updated course structure

Product Service System Design Studio 2015-2016 Updated Course Structure 2015.12.12 Product Service System Design Studio 2015-2016 | Tongji University Andrea Carlon, Francesco Petronelli

General Structure

Review of the Weekly Assignment*

Lecture Introducing the Topic of the Week

Daily Excercise**

Review and Launch of the Weekly Assignment*

*Weekly Assignment will evaluated and contribute to the final course evaluation ** Daily excercise will prepare and guide each team for the weekly assignment, participation is mandatory

Course Structure | 2015.12.12

Product Service System Design Studio 2015-2016 | Tongji University

Day 1

Scenario Selection and Analysis 2015.12.05

Introduction 9.00 - 11.40 ----• Presentation of the course structure • Teachers’ self presentations • Brief students’ stand up introductions • Launch of the topic

Excercise 13.00 - 15.00 -----

How many different scenarios can we trace?

Course Structure | 2015.12.12

Presentation and Review 15.00 - 16.00 ----• Presentation of the scenarios • Definition of one scenario to analyze for each group

Assignment Launch: Scenario Analysis 16.30 - 18.30

Product Service System Design Studio 2015-2016 | Tongji University

Day 2

Towards Service Analysis

Assignment Evaluation 9.00 - 11.40 ----Groups presentations and review of the work

Excercise 15.00 - 16.00 ------

Customer journey of a dvd unboxing.

2015.12.12

Lecture 13.00 - 15.00 ----Presentation to guide the service anlysis and introduction to generating service design tools

Course Structure | 2015.12.12

Presentation and Assignment Launch: Service Analysis 16.30 - 18.30

Product Service System Design Studio 2015-2016 | Tongji University

Day 3

Towards Personas 2015.12.19

Assignment Evaluation 9.00 - 11.40 ----Groups presentations and review of the work

Lecture 13.00 - 15.00 ----Presentation of the interview methodologies to guide the user analysis

Course Structure | 2015.12.12

Excercise 15.00 - 16.00 ------

Definition of the interview goals and a draft of the discussion guide.

Presentation and Assignment Launch: User Interviews 16.30 - 18.30

Product Service System Design Studio 2015-2016 | Tongji University

Day 3 Plus

Case Study and Special Guest 2015.12.20

Lecture 10.00 - 12.00 ----Presentation and analysis of successful case studies in different service categories

Lecture by

Franco Papeschi Experience Design Director @ EF 13.00 - 15.00

Course Structure | 2015.12.12

Product Service System Design Studio 2015-2016 | Tongji University

Day 4

Towards Big Question and Concept Definition 2015.12.26

Course Structure | 2015.12.12

Assignment Evaluation

Excercise 15.00 - 16.00 ------

9.00 - 11.40 ----Groups presentations and review of the work

Personas Definition and Big Question

Lecture 13.00 - 15.00 ----Presentation to guide the definition of pesonas and the generation of the “big question�

Presentation and Assignment Launch: Service Concept Definition 16.30 - 18.30

Product Service System Design Studio 2015-2016 | Tongji University

Day 5

Towards Prototyping 2015.01.09

Assignment Evaluation

Excercise 15.00 - 16.00 ------

9.00 - 11.40 ----Groups presentations and review of the work

Bluprint of the Critical Part of the Service

Lecture 13.00 - 15.00 ----Presentation to guide the service development through a selection of service design developing tools

Course Structure | 2015.12.12

Presentation and Assignment Launch: Visualizing and Prototyping 16.30 - 18.30

Product Service System Design Studio 2015-2016 | Tongji University

Day 6

Final Day 2015.01.16

Work Exhibition and Final Evaluation* 9.00 - 11.40 ----Groups presentations and review of the work

Grades 13.00 - 15.00

*To be confirmed and planned with the students

Course Structure | 2015.12.12

Product Service System Design Studio 2015-2016 | Tongji University

Details

Delivery Methods

Contacts

All weekly assignments will be collected in the morning from 9.00 to 9.30, before starting the group presentations.

Assignments should be generally delivered in the form of pdf presentation files, unless the topic requires or allows the use of different formats.

----All students will be provided with account on the course official blog www.pssdtongji.tumblr.com. All the produced material should be uploaded on the blog before 9.30am of the delivery day, including: • Daily exercise outcomes from the previous week (digitalization or pictures of the produced material and description) • Current week assignment outcome (presentation file and any other media) All lectures material will be shared on the blog.

----Lecturers e-mails: andrea.carlon@gmail.com / andrea.carlon@tongji.edu.com francesco.petronelli@gmail.com / francesco.petronelli@tongj.edu.com

Course Structure | 2015.12.12

Product Service System Design Studio 2015-2016 | Tongji University

Product Service System Design Studio 2015-2016 | Tongji University Andrea Carlon, Francesco Petronelli