20151212 todays exercise

Today’s Exercise: Installing a DVD Player 2015.12.12 Product Service System Design Studio 2015-2016 | Tongji University Andrea Carlon, Francesco Petronelli

Today’s Excercise

Analysis of the journey of installing a DVD player.

DVD Player Journey | 2015.12.12

STEP 1

Imagine installing a dvd player, write down the steps.

Product Service System Design Studio 2015-2016 | Tongji University

Today’s Excercise

Analysis of the journey of installing a DVD player.

DVD Player Journey | 2015.12.12

STEP 1

Imagine installing a dvd player, write down the steps.

STEP 2

First video viewing: What do you remember? What surprised you?

Product Service System Design Studio 2015-2016 | Tongji University

Today’s Excercise

Analysis of the journey of installing a DVD player.

DVD Player Journey | 2015.12.12

STEP 1

Imagine installing a dvd player, write down the steps.

STEP 2

First video viewing: What do you remember? What surprised you?

STEP 3

Second video viewing: Write down each step and highlight each moment of opportunity.

Product Service System Design Studio 2015-2016 | Tongji University

Product Service System Design Studio 2015-2016 | Tongji University Andrea Carlon, Francesco Petronelli

Contacts andrea.carlon@gmail.com francesco.petronelli@gmail.com