ISSUE NUMBER ONE 09/29/2016
IN THIS ISSUE CEO Message ...............p2 Calendar ......................p3 Announcements .......p4-6 Dealer Spotlight ..........p6 Recap of last Quarter.......p7
Big things are happening at
CEO
Message Valued Dealer Partners, Over the last 18 months FP has been making large investments in, and changes to, our overall business. We have been rigorously reviewing every facet of our company in order to identify areas of improvement and ways we can provide greater value to our dealer partners and our customers. Communication is integral to the success of any business. Knowing this and that our Dealer partners are an extension of the FP Brand, we knew we had to further develop our communication to our dealer channel. In 2015, we began a dealer communication improvement process with the introduction of the FP Quarterly Dealer Webinar, Dealer Connect meetings in Addison, and overall enhancements to the platform with which we communicate to our dealer network. In 2016 we added the annual Dealer Summit and more importantly, made changes to our Marketing leadership with the addition of Stephanie Triggiani. She brings with her knowledge of how to partner with and communicate to a dealer distribution network, and we have big plans in this area. The next step for us in our improvement process is the introduction of this dealer newsletter. Communication is vital to the success of our partnership, and is one of the pillars that FP will be built on as we move forward. We know that it isn’t always easy getting communications to the right people – Dealer Principals, Sales, Service, Operations and Administration. By distributing this newsletter out regularly, we hope to be able to have a communication piece that will be shared openly with all dealer employees and customers alike. Something that will add value quickly, but spur ideas, dialogue and inspiration. The opportunity for success in front of us is huge, and with communication, this opportunity Thanks,is ours for the taking. Enjoy the newsletter! Carl
4th Quater 4th Quarter
is WhatCalendar Calendar
Happening
Events
ANNOUNCEMENTS
New Products in Q4
Analyze. Match. Print. (AMP) Formerly known as RPM
On October 12th, FP will be launching the companion the FPi 6600-2 has been waiting for! AMP takes the thinking out of difficult mailroom processes and restores simplicity to the mailroom.
FPi 4700
Keep an eye out for the AMP Launch Webinar invite to learn more.
On November 2nd, FP is introducing a folder inserter unlike any we’ve offered before! 2D Data Matrix barcodes and OCR reader capabilities are just the start! Keep an eye out for the FPi 4700 Launch Webinar Invite to learn more.
Sneak Peek
2017 Products POSTBASE ONE
Events of OCTOBER 1, 2016
End of Contract Price Increase Begins
OCTOBER 12, 2016
Analyze. Match. Print. Projected Launch Date SIGN UP HERE
OCT. 13 - 14, 2016 Dealer Connect Meeting - IT Services FP Headquarters
OCTOBER 19, 2016 Q4 Dealer Update Webinar SIGN UP HERE GatheRED Program Dealer Launch
OCTOBER 31, 2016 UltiMate Upgrade Promotion Ends
NOVEMBER 2, 2016 FPi 4700 Projected Launch Date Webinar Invite to Follow
This ONE is Big! The PostBase One is currently in field testing and FP is working toward USPS approval of the PSD (meter). The PostBase One is already getting high reviews from the field test customers. We can’t wait to bring this solution to mailrooms nationwide at the beginning of 2017!
NOVEMBER 24, 2016 FP Office Closed for Thanksgiving Holiday
DECEMBER 8 - 9, 2016 Dealer Connect Meeting
IT Services, Install Base & Software Solutions
FP Headquarters
What is
Happening ANNOUNCEMENTS
INTRODUCING
FP CUSTOMER EXPERIENCE TEAMS The Customer Experience Team takes all of our core customer centric processes such as Order Entry, Dealer Support, Customer Support, Accounts Receivable and Technical Support and consolidates them into one cross functional team. We’re in the process of developing four cross-functional teams who will each focus on supporting dealers and customers in a specific region. The overall goal is to achieve a first contact resolutions at every touchpoint.
Q4 PROGRAMS The FP Elite program started in May and will continue through the end of the year. The exclusive pilot program gave 40 mailing professionals the opportunity to climb through the ranks and rise to elite status.
NATIONAL DEALER BOOT CAMP For the first time ever, FP is hosting a National Dealer Boot Camp! WHO: New FP Dealers and Dealers who want more training on FP products. WHEN: November 3rd and 4th, 2016
The program provides intensive training, sales incentives and friendly competition with each other to help drive sales.
WHERE: FP Headquarters
With the pilot program success, FP will continue to expand and introduce an even bigger and broader program in 2017.
RSVP to Sabrina Richards at srichards@fp-usa.com.
Space is limited to the first 14 dealers* so reserve your spot today! *(max. 2 participants per dealership)
What is
Happening
Q4 PROGRAMS CONT.
GATHE RED E N V E L O P E
R E W A R D S
In October, FP is launching a GatheRED Envelope Rewards Program designed to increase our prospect database. Send envelopes with a return address and a competitor’s indicia for a chance to earn new leads and collect points for prizes! Learn More During FP’s Q4 Dealer Webinar!
ANNOUNCEMENTS
END OF CONTRACT PRICE INCREASE Evergreen pricing will be coming to an end beginning October 1st, 2016.
Customers, non-EZ Lease and MAP, will be notified of the price change 90 days prior to the end of their current term. The change in price will happen the first year that a contract goes into auto renewal as well as every subsequent year thereafter until a new agreement is signed. Dealers will receive notification of the customers that will be subject to a price increase 6 months in advance of the occurrence. Notifications will be available for viewing on the Dealer Portal under the “notifications” tab. For more information, be sure to watch our webinar located on the Dealer Dashboard under ‘Presentations.’
FP EDUCATION CENTER - 1 YEAR ANNIVERSARY!
One year ago, on September 23rd, FP opened the FP Education Center in Tempe, AZ. This facility has opened the door to increased training opportunities, sales demonstration resources and an added support system for our Dealers. It has been a tremendous success and we look forward to seeing you out there!
IN ONE YEARS’ TIME - 46 Certified Dealer Technicians - 12 Sales Demos - 2 Dealer Open Houses
Sign Up for Training!
What is
Happening ANNOUNCEMENTS
OCTOBER IS NATIONAL BREAST CANCER AWARENESS MONTH DID YOU KNOW? • 1 in 8 women will be diagnosed with Breast Cancer in their lifetime. • Breast cancer is the second leading cause of cancer death among women. • Over 2.8 million breast cancer survivors are alive in the U.S. today. All month long FP will be helping raise awareness internally through corporate events and fundraising and externally through social media messaging. Join us in the movement to raise awareness and display your Pink PostBase proudly! For more information visit www.nationalbreastcancerfoundation.com
YOU’RE INVITED TO...
THE BIGGEST DEALER EVENT OF 2017 You’re invited to join us for the Second Annual Dealer Summit. This exclusive event will provide you the opportunity to learn, share ideas, and network with other Dealers from all over the United States. At FP we are committed to being a better business partner to you. We are confident this event will change the way you do business for years to come! WHEN: Sunday, February 12 - Tuesday, February 14th WHERE: Chicago, IL This event is not all about work, we have some pretty awesome entertainment planned! We promise you will not want to miss out!
Reserve Your Spot Today!
What is
Happening ANNOUNCEMENTS
PROMOTIONS & CONTESTS TURKS & CAICOS AWAITS March 6th - March 9th, 2017 We’re down to the final months of the contest and the warm, sandy beaches of Turks & Caicos have never felt closer! Check out exclusive trip details and see how you stack up against your peers by visiting our Turks & Caicos Trip Website!
Turks & Caicos Trip Standings
DEALER SPOTLIGHT
Melvin Terry, western field manager at XMC in Nashville, TN, is enrolled in FP’s Train the Trainer Program and Master Technician Program. By completing these programs, Melvin will be able to train the other technicians at XMC. In addition, XMC will now be viewed as a dealership able to service the FP machines. Melvin Terry and XMC are dedicated to improving their service and support to their customer base. “The training staff with Joe Tram, Mike Jorns and Don Manella are all extremely knowledgeable and dedicated to the product. This has made training very informative and beneficial. I look forward to many more training sessions and a long relationship with FP!”
To be featured in our Dealer Spotlight, submit your story to marketing@fp-usa.com.
Last Quarter
Recap
TAKE ADVANTAGE OF THE OPPORTUNITY! As you all know, there was a switch to a new lead processing system, powered by the launch of our new CRM. This changed how you receive and manage the Opportunities (leads) that FP sends you. Please make sure you are consistently acknowledging and accepting the opportunities being sent to you!
View Your Opportunities
Directory Customer Service 800-341-6052 custserv@fp-usa.com Dealer Support 866-577-1990 dealersupport@fp-usa.com *Now open until 7PM CST!* Order Entry - East oeeast@fp-usa.com Order Entry - Central oecentral@fp-usa.com
FP MAILROOM EQUIPMENT FURNITURE LAUNCH In August, FP launched mailroom furniture that not only turns heads, but provides superior protection for FP machines. The response has been great and we look forward to seeing more mailrooms with FP furniture!
Order Entry - West oewest@fp-usa.com Dealer Fulfilled Contracts DFC@fp-usa.com Credit Department credit@fp-usa.com Major Accounts 877-770-7230 majoraccounts@fp-usa.com New EZLEASE and Questions on Funding FPEZLEASE@fp-usa.com EZLEASE Buyout Quotes & Amendments EZLBuyout@fp-usa.com
Document Strategies - Alpharetta, GA
Coming 2017...