DEALERS
QUARTER
NEWSLETTER 04. 19. 19 ISSUE NO 11
IN THIS ISSUE CEO MESSAGE CALENDAR ANNOUNCEMENTS
P1 P2 P3-12
Our National Dealer Summit in Las Vegas was a blast! See what you missed out on | P10
Dealer Partners: Spring is here (even though it doesn’t feel like it in many parts of the country)! March may be the official end of winter, but April is when we really see the transition into the warmer, more pleasant months. The same is true at FP. We were able to put a successful winter quarter behind us, and now are looking forward to the rest of the year. One of the big things that happens in April for our dealers at FP is the update to our super-successful ClubRED Program. As you can imagine we have made some enhancements to the programs, especially for our Preferred dealers. We’ve also made it easier for our dealers to move up throughout the year, even though there is no chance to move down a level. Once you have achieved the level, you are in that level until the next set of qualifications begin. We are also in the process of revamping and redesigning our highly utilized ClubRED website, and the new versions will be out soon. Like the flowers in spring, all of this is designed to help you, our FP dealer, grow. So, please pay close attention to the ClubRED materials that have been sent to you. If you have any questions you can always reach out to your Regional Sales Manager, or visit the ClubRED website. This is the best dealer program in the mailing industry, so we want to make sure you are all leveraging it to the fullest so we can all grow. Enjoy the spring and happy selling!
Carl
RD
DS PARCEL PO EBINAR LAUNCH W
ERENCE ITEX CONF , NV! LAS VEGAS
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24TH WED. APRIL TH -APRIL 25
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6 MON. MAY TH FRI. MAY 10 TH
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INDUSTRY NEWS USPS® ALERT: JUNE 23, 2019 STRUCTURE CHANGE In June the USPS will change the rules regarding Dimensional Rating. Shipping packages may be more expensive because rating is not only weight and distance based but also takes into consideration the package volume. The mailer will need to input the dimensions of a parcel to determine if actual weight or volumetric weight will be used. FP is gearing up to ensure mailers will be ready. MailOne software will be updated and we will introduce two new products that can manage DIM rating, the new PostBase™ Vision and FP Parcel Shipping online shipping application. This webinar will get you ready to manage and support your customers.
REGISTER BELOW FOR THE WEBINAR MONDAY, JUNE 10TH TO HEAR ALL ABOUT IT
CLICK HERE TO REGISTER PRODUCTS PROFESSIONAL SERVICES Professional Services interacts with customers, through FP dealers, to provide pre and post-sales support and chargeable implementation of FP OEM hardware & software solutions into an organization. WHAT DOES PROFESSIONAL SERVICES DO?
WHO ARE THESE PEOPLE?
• Workflow analysis
Mike Jorns- FP & OEM Hardware
• Hardware & software demonstrations • Testing of customer samples • Provide video or hardcopy test results • Confirm equipment configurations • Installation and training • Assist with first live mailing launch
Demonstrations, sample testing and
reporting, installations, customer training and support.
Kim Sechrist- OEM software products
FlexMail, FlexStream, OnShip and Qtrak.
Demonstrations, installations, customer training and support.
WHICH CUSTOMERS QUALIFY?
A Dealer’s
Hidden Treasure
Check the, “Install Base Summary” in the dealer portal. Sort PostBase customers by “Total imprints” or “Postage used in the last 12 months”. Customers with the highest mail volume are probably candidates for folder inserters and software. MFP dealers look at customers with “high clicks” or large devices. How much mail are they printing? Don’t forget, customers with a warehouse. Go to the back door. Got Questions? E-mail Kim Sechrist at ksechrist@fp-usa.com!
PARCEL PODS FP’s Parcel Locker System is officially launching on Friday, May 3rd. Join the webinar at 10 AM CST. Learn about the parcel distribution solution that provides convenient access to package delivery lockers using a computerized system.
REGISTER FOR THE 10 AM WEBINAR HERE
PROMOTIONS & CONTESTS SMOKE THE COMPETITION
comp
etiti o n
CONGRATULATIONS JIM JOHNSON FROM AMSS!
CHAMPION’S CLUB The 2019 Champion’s Club Trip was such a blast! Dealers and their guests enjoyed the clear, bluest waters of Labadee, Haiti and Falmouth, Jamaica. Dealers were each presented with their Champion’s Club Award on the final night, surrounded by our OneFP Annual Award Winner, Uma Davé, as well as a few other FP members.
2020 CHAMPION’S CLUB TRIP We are very excited to announce the 2020 FP Champion's Club Trip will be at the Encore at Wynn in Las Vegas! 20 Dealer Winners will enjoy luxurious suites with sweeping views of the Las Vegas Strip from March 22nd-25th. Not only will they get to experience Las Vegas, but we also have once in a life time activies planned- check out a sneak preview below!
PROGRAMS CLUBRED New changes are coming to the ClubRED website in 2019. Be on the lookout for our all new homepage - the new ClubRED hub. The ClubRED homepage is being redesigned to incorporate an all-encompassing dashboard of everything FP. From new announcments to upcoming webinars to new training courses and marketing materials, you won’t miss a thing!
Elevated Preferred Tier
New on ClubRED right now!
• Preferred Dealer Bonus:
• An elevated Preferred Tier With Bonus Perks
• 130% Combined Quota and have 10% y/y equipment growth • Receives and additional 1% on equipment
• Dynamic Elevation to Higher Tiers
• Preferred Dealer FP Finance Lease Points
• Pipeline Development Program
• Special Points Incentives
• Mail Champions
• Special Invites to FP events
• Customizable Sales & Marketing Solutions
• 3% back on Mailing & Other for Co-op Funds
• New Product Videos • And So Much More!
Customizable Invoice Stuffers! Customizable E-mail Templates!
FP EDUCATION The FP Education Group is always striving to expand and to improve our offerings for training, both online and in the classroom. Master your skills with these training videos from FP Education! We have 16 new MailOne Software “How to” Videos and 15 FPi 2700 Operator Level Videos,
MailOne Software
FPi 2700 Series Operator Level
Coming Soon • FPi 2700 Series Online Prerequisites • NEW PostBase Vision Operator Level- How to Videos
Find all these videos on ClubRED!
FPEC is proud to introduce these new training videos to our customers and dealer partners. Through training we feel we can provide better service and support to our customers. Keep watching as there will be more training videos and content coming from the FPEC.
ONEFP It has been a long winter here in Chicagoland, 36° and sleeting outside as this is being written-brrrrr! We have had some sunshine filled activities both in and out of Addison this last quarter. Our OneFP committee was busy handing out inspirational cards and candy for Valentine’s Day, celebrating National Popcorn Day, Employee Appreciation Day, International Women’s Day, St. Patrick’s Day and our very own March Madness Basketball tournament.
International Women’s Day
Training Events in Q1
March Madness Basketball Tournament
OneFP is concerned about engagement and charitable giving and also awarding employees who live and believe in the defined behaviors that make us great. Employees can be nominated for an award by their peers, customers and you, our valued dealer partners. Quarterly winners receive a gift card and trophy and are eligible to win the employee of the year award that allows them to go on the annual Dealer Champions trip. Dealer nominations can be sent to onefp@fp-usa.com identifying the employee and the reason for your nomination. Below are the most recent winners.
Kewonah Minor Q4 Award Winner
Uma DavĂŠ
ONEFP Annual Award Winner
Alex Koslov
Q4 Award Winner
EVENTS NATIONAL DEALER SUMMIT Thanks again to everyone that attended our National Dealer Summit in Las Vegas! Your presence and enthusiasm helped to make the Summit both beneficial and fun! We hope you’re excited as we are for what 2019 has to offer! For those of you unable to attended this year’s event, we missed you but don’t worry – we’ve got you covered! Below is a list of some of the topics we covered: o
2019 Ambition: FP to the Power of US!
o
NEW Products
o
PostBase Vision
o
FP Sign
o
Parcel Pods
o
Marketing Pipeline Development Program
o
ClubRED Updates
o
Customer Retention Program
o
FP Training Programs
You can access all of the Summit presentations on ClubRED by navigating to “Bulletin” and then to “Webinars”. Please contact marketing with any questions, marketing@fp-usa.com
UPCOMING TRADESHOWS FP will be attending a number of trade shows within the next few months. We love to see our Dealers attend these events with us! Check out our upcoming events: •
ITEX 2019 / April 24th – 25th / Las Vegas, NV
•
National Postal Forum / May 5th – 8th / Indianapolis, IN
•
BTA: Gateway to Success / June 13th – 14th / Austin, TX
E-mail marketing@fp-usa.com to let us know you’re attending any of the trade shows!
SUPPORT CET UPDATE The Dealer Operation Guide was created to provide new dealerships and new employees at existing dealerships with a quick reference guide on how to do business with FP. This guide will help your team with a wide variety of topics such as managing your dealer and customer relationships with FP and the US Postal Service. Also in the ClubRED Sales ToolBox is a refreshed version of the Rental Agreement Webinar (Dealership Tools for Success- Order Processing). Here you will find instructions geared specifically towards the contract submission process with step by step instructions on which version of a FP Rental Agreement is needed and how to complete it for each type of structured deal. The slides even help to clarify the different types of external documents which must accompany lease deals when utilizing the services of a preferred lease vendor. Utilizing this tool will help your dealership to eliminate order processing holds and ensure speedy processing of your contract submissions.
DEALER SPOTLIGHT WEEKS LERMAN GROUP The Weeks Lerman Group (TWLG) is the newest addition to the FP Dealer family. TWLG is New York’s largest independent dealer of office products and services. Their main office is based out of Maspeth, New York where they will directly be working with Rob Loiacono to incorporate FP Products to their wide array of office equipment and solutions. Together they will be striving to dominate the industry in the Northeastern region of the US.
Dealer Support Directory Order equipment and supplies online: https://dealer.fp-usa.com Notifications, opportunities, renewal and upgrade Email: dealersupport@fp-usa.com Hours: M-F 7:30AM - 7:00PM CST
contract submissions, invoice payments and more
FP CET Dealer Support Line: Phone: 866-577-1990 Postage balances, meter activation, PVR withdrawal Customer Service/Accounts Receivable/ Major Accounts Technical Support PostBaseTM Support
Contract Submissions East Region Mideast Region West Region Dealer Fulfilled Contract FP Finance
oeeast@fp-usa.com oecentral@fp-usa.com oewest@fp-usa.com dfc@fp-usa.com fpfinance@fp-usa.com
Dealer Sales Support Team Director of Dealer Sales- East Northeast RSM Mid Atlantic RSM Southeast RSM Great Lakes RSM Regional Sales Support Mgr - East
Eric Helzing Rob Loiacono Bud McCafferty Mitch Hill Tony Dalessandro O’Neil Peart
630-200-8068 224-224-3818 331-431-3491 331-321-1075 312-919-5925 630-827-5700
ehelzing@fp-usa.com rloiacano@fp-usa.com hmccafferty@fp-usa.com mhill@fp-usa.com tdalessandro@fp-usa.com opeart@fp-usa.com
Director of Dealer Sales- West Pacific RSM Central RSM Rocky Mountain RSM POA RSM Regional Sales Support Mgr- West
Paul Buckley Brian Ashley Eliseo Alaniz Rob Meachum Jim Gonthier Jo Ann Cycon
630-315-0899 630-335-3665 224-240-2937 224-500-9576 630-335-3665 630-827-5749
bashley@fp-usa.com jgonthier@fp-usa.com ealaniz@fp-usa.com rmeachum@fp-usa.com jgonthier@fp-usa.com jcycon@fp-usa.com
Director of Customer Portfolio Mgt. CET Mgr Tech Support Mgr MAP Coordinator Marketing Mgr
Mike Hannon Ronda Kessinger Shaun Streich Norma Valdes Amanda Fletcher
630-827-5862 630-827-5727 630-827-5741 630-827-5722 630-827-5778
mhannon@fp-usa.com rkessinger@fp-usa.com streich@fp-usa.com nvaldes@fp-usa.com afletcher@fp-usa.com