DEALERS
QUARTER
NEWSLETTER 01. 24. 19
ISSUE NO 10
IN THIS ISSUE CEO MESSAGE CALENDAR ANNOUNCEMENTS
P1 P2 P3-14
See all the fun OneFP had over the holidays | P10
Dealer Partners: Although we are already well into January of 2019, I still would like to wish everyone a Happy New Year! 2018 was an interesting year for FP, as we experienced very mixed results as we finished out another good year. Thank you all for your contribution, dedication, and business in 2018, it is truly appreciated by everyone at FP. Now let’s turn our attention to 2019. I am especially excited and optimistic for this year. We spent most of 2018 rebuilding our dealer sales team, strengthening our technical support team, enhancing programs, and much more that will help our dealers be successful in the future. We were also preparing to bring some exciting new products to market. I won’t go into details here, because we will be discussing all of this in future events – this newsletter, our quarterly webinar, and the upcoming National Dealer Summit. Speaking of the Summit, this probably is what makes me most optimistic for the year ahead. This is going to be our biggest event yet, with a significant amount of our dealers registered and ready to attend. Often times when you have these events every year, the attendance begins to drop. Not at FP. The engagement from our dealers and partners is stronger than ever, which shows we are all looking forward to the road ahead. Enjoy the newsletter and I look forward to seeing you all in Las Vegas!
Carl
MON. 2/18WED. 2/20
SUN. 2/10TUES. 2/12
NAL 2019 NATIO MMIT DEALER SU , NV! LAS VEGAS
MON. 4/8TUES. 4/9
S TRAINING
SALE ADVANCED
ON, IL FPEC ADDIS RE SIGN UP HE ON CLURED
INING SALES TRA AZ E, FPEC TEMP
RE ON SIGN UP HE CLUBRED
SUN. 5/5WED. 5/8
POSTAL NATIONAL FORUM LIS, IN INDIANAPO
FRI. 3/22SAT. 3/23
BUSINESS NATIONAL GY TECHNOLO ION ASSOCIAT CE CONFEREN
MON. 5/6WED. 5/8
INING SALES TRA ON, IL FPEC ADDIS RE SIGN UP HE ED ON CLUBR
USPS® RATE CHANGE: EFFECTIVE 1/27/19 The USPS® rate change was approved in November 2018 and will go into effect at the end of this week on Sunday, January 27, 2019. FP is prepared to handle any calls that may come in. However, all the rates have been either downloaded or shipped out to all of our customers, which should reduce the number of calls FP and dealerships will get on Monday, January 28th.
RATE CHANGE HIGHLIGHTS Key First-Class Mail Single Piece Prices
Current Price
New Price
Percent Change
Stamp Price 1 oz.
0.50
0.55
10.0%
Single Piece
0.21
0.15
-28.6%
Meter Price 1 oz.
0.47
0.50
6.4%
Single-Piece Flats
1.00
1.00
0.0%
Single-Piece Cards
0.35
0.35
0.0%
Additional Ounce
(1 oz.)
FIRST-CLASS MAIL WILL INCREASE ROUGHLY 2.5% OVERALL
Download our all-inclusive 2019 Rate Guide Our 2019 guide includes all the upcoming changes with retail rates and metered savings rates.
Download Rate Guide Here
PROMOTIONS & CONTESTS SMOKE THE COMPETITION Don’t forget about our Smoke the Competition GRAND PRIZE drawing! You have a chance to win a Harley Davidson Iron 883 Motorcycle! We will be holding the drawing at our Summit Awards Ceremony. Remember, at least one representative from your dealership needs to be present in order to qualify to win! FP would like to congratulate all of our club members for smokin’ out the competition in 2018!
TOP STANDINGS Key Business Solutions
| 96 Patches
Jersey Mail Systems
| 79 Patches
Pacific Office Automation | 73 Patches There are over 500 patches in the running, yours could be picked!
MONTHLY PRIZE DRAWING WINNERS
OCTOBER WINNER: LOU USHERWOOD USHERWOOD OFFICE SOLUTIONS
NOVEMBER WINNER: GREG WHITTINGTON INNOVATIVE OFFICE SOLUTIONS
DECEMBER WINNER: MARK LUNDQUIST 360 DOCUMENT SOLUTIONS
CHAMPION’S CLUB WINNERS Congratulations to our 2018 Champion’s Club winners! These lucky 20 dealer owners and a guest will enjoy a 5 day Royal Caribbean Independence of the Seas Cruise to the beauitful islands of Falmouth, Jamaica and Labadee Haiti.
1. KEY BUSINESS SOLUTIONS F O R T W A S HI N G TO N , PA
11. DUPLICATOR SALES & SERVICE LO U ISV ILLE , K Y
2. ASI BUSINESS SOLUTIONS D A L L A S , TX
12. TGI OFFICE AUTOMATION B R O O K LYN, NY
3. JERSEY MAIL SYSTEMS L EB A N O N , N J
13. MARXAM CH E ST E R F IE LD , M O
4. POSTALOGIC F O R T L A U D ER D A L E, F L
14. SHARP BUSINESS SYSTEMS B E LLE V U E , WA
5. APS
15. INNOVATIVE OFFICE SOLUTIONS GO LD E N, CO
6. AUTOMATION MAILING & SHIPPING SOLUTIONS C L EVEL A N D , O H
16. COVENANT OFFICE SOLUTIONS M O O D Y, A L
S EA TTL E, W A
7. AMERICAN MAILING MACHINES B U R N S VI L L E, M N 8. AUTOMATED MAILROOM TA M PA , F L 9. MULTIPLE SERVICES EQUIPMENT CO. KA N S A S C I TY , M O 10. QUALITY BUSINESS SOLUTIONS B A L TI M O R E, M D
17. TLC OFFICE SYSTEMS H O U ST O N, T X 18. NATIONAL BUSINESS TECHNOLOGIES ALB ANY , NY 19. JBM SALES SALT LA K E CIT Y , U T 20. MAILROOM CONSULTANTS J A CK SO N, M S
NEW PROMOTIONS BOOK: Q1 2019
2019
A new year means new promotions! FP is happy to announce 5 promotions to
FP PROMOTIONS BOOK
help jump start your 2019 sales efforts. In the promotions book you will find details on the following five promotions: OEM Floor Plan | Up to 6 months free on new rentals | 1 month free per contract | Competitive Displacement | Refurb Inserter Program
on new or upgraded rentals
Click here to acces the new promotions
PROGRAMS FP ELITE Basic: This track hosts two webinars each month. The first Friday of every month is a mailing webinar and the second Friday of every month is an OEM webinar. For the basic program, all new ClubRED approved Authorized FP dealer personnel are welcome. We identify the target audience for each webinar to help you select the appropriate employees to attend. Executive Elite: This track is an “In it to win it” program. Executive Elite is designed for seriously committed FP dealers. It consists of monthly knowledge and activities guaranteed to deliver results presented by Product Marketing and Regional Sales Management. If you are up for the challenge and want a guaranteed increase in your revenue, please contact your RSM for further details.
GOVERNMENT & MAJOR ACCOUNTS PROGRAM The MAP Team can help you qualify and strategize to capture some of the larger opportunities and government business in your area: • Companies with centralized purchasing and multiple field locations • Companies with at least 30+ locations. Government:
East Coast : Rich Figura | 630-827-5753
Paul Byram | 630-827-5837
West Coast: Zach Graff | 630-827-5779
MAJOR ACCOUNT PROGRAM
CLUBRED First off, thank you all for your support and commitment of the ClubRED program! We’re always hard at work to provide you the best program we can with more tools and resources to help you be more successful. We would love to spill all the details right here, right now, but you’ll have to wait until the National Dealer Summit to see what ClubRED has in store for 2019! Okay, fine - we’ll spill ONE exciting initiative! We’ve been shooting a ton of product footage to deliver you as many product videos as we can! We’ve recently launched the PostBase videos below and are currently working on the folder inserter equivalents. You can find these new PostBase videos on the ClubRED Dashboard in the Sales ToolBox.
The augmented reality brochures have been an exciting differentiator to showcase our products from anywhere.
The Augment platform has changed slightly from an icon to a QR code. Therefore, the current brochure you have may no longer bring up the
augmented PostBase when scanned. You will still use the same Augment app,
Augmented Reality Brochures Update
the only thing that changes is what you are scanning to bring up the augmented PostBase.
All current augmented reality brochures have been updated to the QR code so you may print one from the FP website until they are available for purchase on the Dealer Ordering Website. Please note, the brochures with the old augment icon are still great brochures to put in front of your prospects and customers.
FP EDUCATION FP Education is proud to announce the following new training videos on the FP Education Website through ClubRED:
Find all these videos and more on the ClubRED dashboard in the FP Education Toolbox! * 9 EDGE Print Series Videos - Operator Level Training * 1 Mailer ID Video – For MailOne and FlexMail Software use * 1 PostBase mini Video - Introduction * 1 PostBase econ Video- Introduction FP Education is also pleased to announce NEW FPi 2700 videos that will launch in Quarter 1. These videos have an in-depth look on Introduction, Operator Hardware, Operator Functions, Operator Maintenance and Job Settings! These videos would be great for Demo use or personal use!
The FP Education Team has had our Master Tech program in place for a couple of years now. Technicians who are enrolled in the program receive training on 2 products of the 3 main categories, including software. 1. Two Postage Meter systems including RemoteOne/ReportOne & MailOne Software 2. Two Folder Inserter systems including Reading OMR/BCR 3. Two Address Printers systems including FlexMail Software
Upon completion of the program the technician receives a plaque, as well as an FP Master Tech polo shirt. The technician benefits by being part of an elite group of service technicians. The dealer benefits by being able to promote having a certified FP Master Tech on their staff, which can aid both their sales and service teams. It is with great pleasure the FP Education team welcomes a new member to the ranks of our Master Techs. Our new member is Jorge Elizarraras from dealer, Imagine Technology Group from Chandler, Arizona. Jorge has been a valuable member of the Imagine Technology team. He is very knowledgeable on product servicing and has tremendous
Welcome Master Tech
Jorge Elizarraras
customer service skills. Jorge is constantly keeping up to date on what is needed for training and to better serving the customer base that he is responsible for. He is a valued representative of Imagine and FP Mailing solutions
ONEFP The holidays were merry and bright for the OneFP committee and FP employees. In November, we donated 40 turkeys to the Addison Township Food Pantry. We collected new and gently used coats for the Chicago Bears/Jewel Osco coat drive and new toys for Toys 4 Tots. The generosity of the FP family is never ending! Our celebrations included an ugly sweater contest and secret santa potluck luncheon, National Hot Cocoa Day and our formal Christmas Party.
OneFP is concerned about engagement and charitable giving and also awarding employees who live and believe in the defined behaviors that make us great. Employees can be nominated for an award by their peers, customers and you, our valued dealer partners. Quarterly winners receive a gift card and trophy and are eligible to win the employee of the year award that allows them to go on the annual Champion’s Club trip. Dealer nominations can be sent to onefp@fp-usa.com identifying the employee and the reason for your nomination. Below are the 3rd quarter winners.
Q3 ONEFP Award Winner: Bryan Hester
Q3 ONEFP Award Winner: Andi Tole
Q3 ONEFP Award Winner: Dan Fotopoulos
EVENTS NATIONAL DEALER SUMMIT FP is ALL IN! We’re just a few weeks away for our biggest
WEEKS LEFT
Dealer event of the year! The 2019 National Dealer Summit will consist of two once-in-a-lifetime group events, great networking opportunities, and educational main stage &
breakout presentations! Don’t forget about our Smoke the Competition GRAND PRIZE giveaway!
GET A SNEAK PEAK OF THE
2019 DEALER SUMMIT
DAY 1 - FEBRUARY 10TH REGISTRATION 11:30 AM-4:30 PM WELCOME RECEPTION 6:00-9:00 PM
DAY 2 - FEBRUARY 11TH BREAKFAST 8:00- 8:30 AM
WELCOME & SPEAKERS 8:30-10:00 AM FP SIGN & PORTAL SHIPPING PIPELINE & ROUNDTABLE 10:15 AM-12:15 PM CHOSEN BREAKOUT SESSIONS 1:00-4:15 PM CLUBRED PRESENTATION 4:15-5:15 PM
DAY 3- FEBRUARY 12TH BREAKFAST 9:00-9:30 AM
CHOSEN BREAKOUT SESSIONS 9:45 AM-12:00 PM CLOSING REMARKS CHAMPION’S CLUB 2020 12:00 PM - 12:30 PM
AWARDS CEREMONY 6:30-8:30 PM
SUPPORT CET UPDATE 2018 was a great year for the FP Customer Experience Team. Two of our CET shining stars, Lucas Bingham and Teagen Ross, were promoted to Team Leaders. In their new roles they have taken on the challenge of helping to identify training opportunities for the team and have worked diligently to implement educational programs which help our CET Associates reach a First Contact Resolution more often as well as increase customer satisfaction. We keep a constant focus on the feedback that our customers and dealers provide to us during touch points. End of Call Surveys for example are offered after every call into the CET and that data provided to us by the caller is then used to measure key topics such as First Contact Resolution rates and Customer Satisfaction levels. I am extremely pleased to share with you our 2018 FCR levels which have exceeded our KPI targets ( ≼ 85%) 11 out of 12 months. In addition, our 2018 Customer Satisfaction levels exceeded our KPI targets (≼ 85%) 12 out of 12 months.
The CET will continue our commitment in 2019 to providing our customers and dealers with an exceptional experience at every touchpoint. We welcome you to take advantage of the surveys offered and to provide feedback so that we can continue to enhance our support programs and to ensure we continue to exceed expectations. Thank you for another great year!
Dealer Support Directory Order equipment and supplies online: https://dealer.fp-usa.com Notifications, opportunities, renewal and upgrade Email: dealersupport@fp-usa.com Hours: M-F 7:30AM - 7:00PM CST
contract submissions, invoice payments and more
FP CET Dealer Support Line: Phone: 866-577-1990 Postage balances, meter activation, PVR withdrawal Customer Service/Accounts Receivable/ Major Accounts Technical Support PostBaseTM Support
Contract Submissions East Region Mideast Region West Region Dealer Fulfilled Contract FP Finance
oeeast@fp-usa.com oecentral@fp-usa.com oewest@fp-usa.com dfc@fp-usa.com fpfinance@fp-usa.com
Dealer Sales Support Team Director of Dealer Sales- East Northeast RSM Mid Atlantic RSM Southeast RSM Great Lakes RSM Regional Sales Support Mgr - East
Eric Helzing Rob Loiacono Bud McCafferty Mitch Hill Tony Dalessandro O’Neil Peart
630-200-8068 224-224-3818 331-431-3491 331-321-1075 312-919-5925 630-827-5700
ehelzing@fp-usa.com rloiacano@fp-usa.com hmccafferty@fp-usa.com mhill@fp-usa.com tdalessandro@fp-usa.com opeart@fp-usa.com
Director of Dealer Sales- West Pacific RSM Central RSM Rocky Mountain RSM Regional Sales Support Mgr- West
Paul Buckley Jim Gonthier Eliseo Alaniz Rob Meachum Jo Ann Cycon
630-340-9712 630-335-3665 224-240-2937 224-500-9576 630-827-5749
pbuckley@fp-usa.com jgonthier@fp-usa.com ealaniz@fp-usa.com rmeachum@fp-usa.com jcycon@fp-usa.com
Director of Customer Portfolio Management CET Mgr Tech Support Mgr MAP Coordinator Marketing Mgr
Mike Hannon Ronda Kessinger Shaun Streich Norma Valdes Amanda Fletcher
630-827-5862 630-827-5727 630-827-5741 630-827-5722 630-827-5778
mhannon@fp-usa.com rkessinger@fp-usa.com streich@fp-usa.com nvaldes@fp-usa.com afletcher@fp-usa.com