FP's Dealer Quarter - ISSUE 04

ISSUE NUMBER FOUR 6/30/2017

IN THIS ISSUE CEO Message ...............p1 Calendar ......................p2 Announcements .......p3-17 Dealer Spotlight ..........p18

FEATURED SPOTLIGHT: CBE OFFICE EQUIPMENT PAGE 18

FEATURED ARTICLE: FP Customer Experience Team Turns One! PAGE 15

CEO

Message Valued Dealer Partners: Welcome to summer! I can’t believe how fast the first half of this year has flown by, but I’m sure it has to do with how hard we’ve worked and how much success we have had thus far. And now we all hopefully get some well-deserved rest and relaxation. Although summer can be a time of getting away from the office, spending time with family and friends, and for many parts of the country simply enjoying good weather, it should also be a time of planning, prospecting and getting ready for the fall months.

For FP, our summer consists of both driving the business as well as planning for 2018 and beyond. We are introducing more programs (Flex, Ultimail) and tools (open houses) in July to continue to have success, but we are also digging deep into our planning to ensure that we have the right resources, products and strategies in place to continue our success in the future years. We challenge ourselves to not simply take the summer off, but instead use this time to get stronger. I encourage you all to do the same. As you are enjoying your summer months, also remember to use the time to think about your business. Are you staffed properly? What investments are you making for the future? How do your pipelines look for the fall? There has never been a better time to add a mailing sales representative, and when you do you have incredible support from FP. From FP Education Online, to Boot Camps, to FP Elite, to RSM support, you have deep resources to help you get a new representative ready to seize the opportunity.

We still have a lot of work to do in 2017. We now only have six months left to convert the Ultimails to PostBases. We have a big opportunity in the higher end of our product range with the PostBase pro DS. Our OEM business is still blossoming, but we have barely scratched the surface of this opportunity.

And finally we are offering more and more software solutions.Thanks, This business has changed, and it is very exciting. We have opportunity everywhere, and it is up to all of us to capture it. With good planning, proper staffing and solid execution, we will all have success.

Something to think about as you enjoy your summer holidays.

Carl

4th Quater

WhatCalendar Calendar

Happening is

Events

ANNOUNCEMENTS

JULY 3, 2017

JULY 4, 2017

FP CLOSED FOR HOLIDAY

FP CLOSED FOR HOLIDAY

JULY 19, 2017

AUGUST 24-25, 2017

Q3 Business Growth Webinar

CLICK HERE TO REGISTER

AUGUST 31, 2017 Summer Open House Promotion End Date

CLICK HERE TO REGISTER

3rd Quarter

Events of

JULY 9-10, 2017

NACUMS Trade Show Pittsburgh, PA VISIT FP AT BOOTH 22

Level 2 Dealer Bootcamp FP HQ in Addison, IL

CLICK HERE TO REGISTER

AUGUST 27-28, 2017 NIGP Trade Show Salt Lake City, UT

VISIT FP AT BOOTH 325

What is

Happening

PRODUCT UPDATES

ANNOUNCEMENTS

MAILONE

MailOne™for IMI meters is currently in final stages of approval with the USPS®. FP has passed all of the requirements including the security and cryptography certification, the last stage is postage reporting conducted in a beta test. Any PostBase™ pro or PostBase™ ONE customers may participate in the beta by contacting Mark Evanoff at mevanoff@fp-usa. Soon after USPS® approval, FP will have an extensive campaign to better educate sales and service, provide new brochures and sales tools and it will have some new optional advanced features plus it will provide dealers with professional services options.

POSTBASE PRO The PostBase™ pro is providing dealers with new and bigger opportunities in the marketplace. With almost 250,000 mid-volume competitive users, FP dealers have room for lots of growth by penetrating this market segment. The pro has already proven to be a tough competitor and winner in the marketplace. The key to success is to build your competitive database, establish relationships, and increase your product and application knowledge.

Ask yourself, “Am I getting my piece of the pie or am I leaving money on the table”? If you need support to build your winning strategy, contact your FP Regional Sales Manager. Don’t forget, FP has our Open House program to help spread the word. Some dealers have already had their open houses and the numbers show success.

Q1 PROGRAMS ULTIMAIL & EZLEASE With the end of life for the UltiMail fast approaching, remember that programs and collateral are available to help you upgrade those customers. There are two new EZ Lease Programs available to use: Refurb PostBase and Step Lease. The Refurb PostBase is similar to that of the UltiMail “X” Program available years ago allowing the customer to continue to enjoy the benefits of an automatic feeder as well as receive the MailOne 2.0 software, while remaining in the same price range. The Step Lease is a 63 month term agreement with the first year’s payment greatly reduced to help transition customers to upgrade into the Enterprise Series of PostBase. The second step of the lease will be increased, but remain constant through years two through five, to balance the first year’s reduction.

As a bonus, both of these programs may also be offered on new customer placement/competitive displacements, if not available for upgrades from a PostBase model. To get more of the details or if you have any questions, please refer to the webinar located on the Dealer Dashboard, the communication released or contact your RSM.

What is

Happening ANNOUNCEMENTS

GATHE RED E N V E L O P E

R E W A R D S

The GatheRED Envelope Rewards Program continues to gain traction. Not only is our competitive database growing, but also, participants are redeeming points for some really great prizes.

Since the program began in September, FP has collected over 16,000 envelopes, resulting over 8,100 unique records. Our Database Development Team works to nurture these records, and if they are able to confirm interest, the record is qualified as an Opportunity (Sales Lead.) These Opportunities are then distributed by territory. Any Opportunity that falls in your territory will be distributed to your dealership.

GatheRED participants have redeemed their points for some great prizes. We’ve had participants redeem points for smaller items such as DVD’s, up to much larger items such as a Golf Bag or Coffee Maker. Here are some easy ways to really boost your point account:

• Ask friends and family to hold on to envelopes with competitor indicia’s. The participants atop our

leaderboard all reach out to friends and family members to help collect additional envelopes. Family

and friends that work in office environments tend to have the most success.

• Participate in our monthly promotions. Our monthly promotions are a great way to boost your account balance in a short period of time.

If you are not yet registered for GatheRED, please reach out to Matt Ohlson at mohlson@fp-usa.com. For full rules and submission options, please visit www.fp-usa.com/gathered.

OneFP Program FP has a program called “OneFP”. The purpose of the program is to increase employee engagement through awards and recognition, activities and participation in charitable events. The highest award is to be nominated the OneFP employee of the year and attend the annual dealer trip.

Please remember to nominate anyone who goes above and beyond to assist you by sending an email to onefp@fp-usa.com.

What is

Happening UPDATE

ANNOUNCEMENTS

FP elite is a program that includes a webinar series conducted at two different skill levels. FAST TRACK, a beginner series, brings a rep from zero (knowledge) to hero within a year. CHAMPION series is designed for intermediate to advanced mailing professionals or team leader champions in your dealership.

In some cases, a Champion may need additional knowledge and skills in a particular area and choose to attend a FAST TRACK webinar or a FAST TRACK rep may be ready for an advanced topic and join a CHAMPION webinar. The webinars are open to everyone regardless of skill level.

The elite webinars include PowerPoint presentations given by sales and product experts and may include live demos. To ensure that the webinars minimize any impact to selling time, they are always held on Fridays and never during “close week”. Expect to allocate 45-50 minutes to a webinar. To accommodate time zones and schedules, webinars are conducted at 9:30 AM CT and 3:00 PM CT. At the end of most webinars, there are sales tools provided so the sales professional can take knowledge to action.

Registration in FP Elite is not required and all authorized FP dealer personnel may join; however, FP Elite members are first in line for sales tools, special alerts and sneak peeks, and may be eligible for special incentives.

Save the date and register now for upcoming webinars.

Webinar #9: Inbound Tracking. Friday, July 14th, 2017 Description: FAST TRACK & CHAMPION SERIES. This webinar will provide customer needs for inbound tracking, market opportunity, sales strategy and FP’s latest product, QTrak. Sales tools will be provided as a take-away.

Host: Mo Bowlus.

9:30AM CST Click to Register

3:00PM CST Click to Register

Webinar #10: Intro to Folder Inserters. FAST TRACK SERIES. Friday, July 21st, 2017 Description: Prospecting, Surveying and Selling Folder Inserters. This basic-intermediate webinar will provide a general framework for the FP inserter line. This will help you to prospect for Folder Inserters, identify applications, conduct a survey (survey will be provided), identifying the competition and competitive sales strategies and what to quote. Sales tools will be provided as a take-away. Host: Mo Bowlus.

Host: Mo Bowlus.

9:30AM CST Click to Register

3:00PM CST Click to Register

What is

Happening

Webinar #11: Sales Skills for Mailing Professionals. Friday, August 4th, 2017

ANNOUNCEMENTS

Description: FAST TRACK Series. This is a basic-intermediate-webinar (however all may join). It will give you the start to finish for a first customer meeting. Starting with how to target your prospecting, a good elevator pitch, conducting surveys and understanding the applications. We will show you where to look, what to look for, what to ask and sales product guidance to lead you to sales success!

Host: Mark Evanoff

9:30AM CST Click to Register

3:00PM CST Click to Register

Webinar #12: FP Certified Mail Manager and FP mailOne™ Certified Mail module, Friday, August 18th, 2017 Description: CHAMPION Series. This intermediate to advanced webinar starts with a quick overview of USPS® Certified Mail™ and then a deep dive into FP Certified Mail Manager (web based solution) and the Certified Mail module in mailOne™.

Host: Mark Evanoff with Guest Speaker

9:30AM CST Click to Register

3:00PM CST Click to Register

Webinar #13: MailOne™ for PostBase™, Friday, September 8th, 2017 Description: CHAMPION Series (although helpful to FAST TRACK) Webinar will give you everything you need to know about mailOne™, applications, sales opportunities and sales tools. Prerequisite material will be provided.

Host: Mark Evanoff

9:30AM CST Click to Register

3:00PM CST Click to Register

Webinar #14: MailOne™ Advanced Applications and Solutions, Friday, September 22nd, 2017 Description: CHAMPION Series. This will be intermediate to (mostly) advanced with topics including integration and add-ons.

This will be focused on customer applications, key vertical markets and how to solve them with new mailOne™ features.

Host: Mark Evanoff with Guest Speaker(s)

9:30AM CST Click to Register

3:00PM CST Click to Register

What is

Happening

FP MASTER TECH PROGRAM

ANNOUNCEMENTS

WHAT IS IT? The Master Tech Program is an opportunity for dealer technicians to become certified in two or more of our main product lines: mailing machines, addressers, tabbers and folder inserters.

WHY DO IT? Graduating from the Master Tech Program shows customers and prospects that your dealership has certified experts to support the products you’re selling. Additionally, resident Master Techs can decrease your machine downtime should you ever have a machine error.

KEY TAKEAWAYS -Unlimited training for 2 years -Certified Master Tech Plaque -Master Tech Polo Shirt

Enroll Today!

Contact Harvey Trejo htrejo@fp-usa.com

FP MAJOR ACCOUNTS PROGRAM Let the MAP Team help you qualify and strategize to capture some of the larger opportunities in your area.

WHAT IS A MAJOR ACCOUNT?

• Companies with centralized purchasing and multiple field locations

• Companies with at least 30+ locations and first year order potential of 5 units

• Companies that will purchase about $50,000 in equipment within one year from the date of the

account agreement.

Please contact your MAP Representative today.

East Region: Paul Byram @ (630) 827-5897 or pbyram@fp-usa.com (Supervisor) Central Region: Paul Byram @ (630) 827-5897 or pbyram@fp-usa.com Midwest Region: Zach Graff @ (630) 827-5779 or zgraff@fp-usa.com West Region: Todd Comerford @ (630) 827-5866 or tcomerford@fp-usa.com MAP Administrator: Andrea Huayamave @ (630) 827-5722 or ahuayamave@fp-usa.com

What is

Happening

PROMOTIONS & CONTESTS

ANNOUNCEMENTS

FP DEALER TRIP

RIVIERA CANCUN,MEXICO The second half of the contest is about to be underway! Be one of the top Dealers at the end of the contest period to win your spot on an unforgettable vacation experience!

The Dreams Playa Mujeres Golf & Spa Resort is the perfect oasis where you can enjoy endless daytime activities and live nightly entertainment with unlimited access to gourmet dining options. This luxurious resort provides a lovely setting for a relaxing and unforgettable getaway.

This is a trip you won’t want to miss out on.

Mark your calendars for March 5 - 9, 2018!

Rules: 1. Top Dealers over 110% of equipment budget 2. Contest period is 1/1/17 - 12/31/17 3. New Dealers in 2017 must reach the annual quota in order to qualify for the contest 4. Attendee must be Dealer Principal or Senior Management from Dealership with FP approval 5. Attendee will attend with spouse or significant other 6. Dealer must be in good standing with FP Credit Department 7. Any returns must be settled by Dec 31, 2017 8. No cash out option available 9. Trip scheduled for 1st quarter of 2018

Keep your eyes peeled for a teaser flyer with standings and other trip information that we’ll be mailing to you throughout the remainder of the contest! For more information about the trip and to see how you stack up against your peers, please visit FP’s dedicated trip website: fpmailingconference.com.

Win Your Spot Here...

SALES INCENTIVE PROGRAM COMING SOON! Be on the lookout for details on our upcoming folder inserter sales incentive program!

What is

Happening ANNOUNCEMENTS

FP OPEN HOUSE PROMOTION

The FP Summer Open House Event is a dealer hosted, one day event designed to showcase FP’s new line of products and help drive additional sales. A special guest FP Mailing Consultant (RSM) will be present and the event has FP matching funds up to a qualified amount (see details below). The program is limited to the first 20 registrants, so sign up today before it’s too late!

WHERE IS IT?

WHEN IS IT?

The event will take place at the Dealer’s showroom or at a hotel or conference center booked specifically for this event. If held off-site, unique locations tend to draw bigger crowds.

The Open House Event must be held in June, July or August.

HOW DO I SIGN UP? Sign up by visiting fp-usa.com/summer-open-house/

PROGRAM RULES

• The event must focus exclusively on FP Mailing Solutions. Events that display other vendor products will not be eligible for matching funds • FP will match up to $500 for event related expenses and up to $700 if the Dealer is participating in the 2017 Floor Plan Promotion. Dealer must provide receipts/proof to be eligible for FP matching funds.

• Program is available only to the first 20 Dealers that register.

• Events must take place in June, July or August.

• Dealer partner must display at least one of the following new systems to be eligible: PostBase™ Pro, PostBase Pro DS, PostBase One, FPI4700, FPI6600, or AMP System.

• Dealer must print and distribute at least 1,000 invites ahead of the event.

• Dealer must advertise event via email, website and/or phone blitz.

• FP RSM must be in attendance.

• Refreshments should be provided.

• The expectation is that there should be 15-20 organizations minimum.

• Any dealer specials or promotions related to the event should expire 60 days after the event.

GATHE RED E N V E L O P E

R E W A R D S

PROMOTION

Reminder! Unique GatheRED submissions from outside your state will receive double points (10 Points) until August 31st. This is a great way to boost your points account!

What is

Happening

EVENT UPDATE

ANNOUNCEMENTS

FP’S BUSINESS GROWTH WEBINAR SCHEDULE AT A GLANCE Below are the remaining 2017 Business Growth Webinar dates. To help you better plan, we’ve given the ability to register for each webinar. As usual, each webinar will highlight all of the hot topics leading into each new quarter.

Wednesday, July 19, 2017 at 10:30AM CST

Wednesday, October 18, 2017 at 10:30AM CST

Sign-up for Q3-2017 Webinar

Sign-up for Q4-2017 Webinar

10 CITY TOUR WAS A GREAT SUCCESS! The 10 City Tour ended on May 18th in Columbus, Ohio after the FP Team visited 10 Cities with six pallets of equipment weighing a total of 2800 pounds and presenting to over 200 participants. The tour provided dealers with product knowledge, selling skills and sales strategies from product and sales experts for the new enterprise PostBase™ mailing systems, FPi6600-2 with AMP and M1.

“The Tour provided dealers with support as FP continues to grow and expand the mailing and OEM product lines.

The new Enterprise mailing systems have received exceptional reviews from both dealers and customers. The demand has been so high that we’ve had to increase production at the factory to keep up. For OEM products we’ve continued to make significant investments in sales and support staff. With this greater focus, we continue to experience double digit year-over-year growth.”

Carl Amacker, CEO of FP Mailing Solutions

The 10 City Tour may be over but be on the lookout for the ever growing FP programs

TECHNICAL TRAINING SCHEDULE FP has two great training facilities available to the Dealers.

To see the available classes and opportunities, please click the buttons on the right to see each location’s schedule.

You may sign up for a training class via the Technical Support section of the Dealer Dashboard.

FPEC - ADDISON SCHEDULE

FPEC - TEMPE SCHEDULE

What is

Happening

NATIONAL POSTAL FORUM

ANNOUNCEMENTS

Baltimore, MD • May 21 - 24, 2017 • Booth# 1217 In May, FP exhibited at the National Postal Forum (NPF) in Baltimore, MD. It was a great opportunity to showcase our new products, work with prospects and network with industry professionals. NPF is the only event that brings together all senior-level USPS® executives, leaders of the mailing and shipping industry as well as the industry’s major suppliers and partners.

NACUMS CONFERENCE

NIGP TRADE SHOW

In July, FP will be exhibiting at the NACUMS Conference in Pittsburgh, PA. The NACUMS Conference is the perfect place for professionals in the college or university setting to learn about:

In August, FP will be exhibiting at the NIGP Trade Show in Salt Lake City, UT. NIGP is the largest educational conference exclusively for public procurement professionals. This show is a great opporunity for attendees to:

• • • • •

Feature Services Equipment and Latest Technologies in Mailing Industry Increasing Efficiencies Streamlining Your Processes Saving Money in Your Mail Facility

Visit us at Booth 22!

• • • •

Network with 1,000+ public procurement colleagues Meet 200+ government suppliers See the latest showcase of products and services Exchange ideas and best practices

Visit us at Booth 325!

What is

Happening

2018 NATIONAL DEALER SUMMIT

ANNOUNCEMENTS

FP’s National Dealer Summit is back and this time we’re taking you to the warm, beautiful Riverwalk in San Antonio, Texas! The Riverwalk is an oasis of cypress-lined paved paths, arched stone bridges and lush landscapes. With 15 miles of sidewalks and paths, guests have easy access to the city’s cultural hotspots, historic sites and other attractions The Summit will consist of:

o Networking opportunities

o Breakout sessions

o Sharing best practices

o Educational presentations from the experts

o and much more!

This is an event you won’t want to miss out on! Below are the details: WHEN: Sunday, February 11 - Tuesday, February 13, 2018 WHERE: Hilton Palacio del Rio (200 South Alamo Street)

FP has negotiated a great rate at this beautiful hotel located on the Riverwalk. More information to follow.

PRE-REGISTER FOR THE SUMMIT HERE

Stay tuned for more details...

What is

Happening ANNOUNCEMENTS

JUNE, LEVEL 1 BOOT CAMP We had a great time at our recent Level 1 Dealer Boot Camp that took place on June 22-23rd at FP Corporate Headquarters in the suburbs of Chicago. Boot Camp attendees spent a lot of their time with hands-on training for PostBase meters, as well as our main Folder and Inserter products like the FPi 2300 and FPi 4730. Our Boot Camp attendees also learned more about FlexMail®, FlexStream®, the M1 and creating an ROI. Tony Dalessandro, one of our RSM’s, helped train dealers on our OEM Products.

We covered the nuances and selling tips for our flagship product, the PostBase as well as basic PostBase software, and updates on how our marketing department can help support your business.

Level 1 training is designed for dealers who need exposure to the basic operation of our products and sales tips to help increase sales. Bootcamp attendees will have hands-on training for PostBase meters, as well as our main OEM products.

Our first Level 2 Boot Camp will take place August 24-25, 2017 at FP HQ.

Don’t miss our remaining 2017 Boot Camp Dates!

Level 2 Dates:

o August 24-25

o November 2-3

Covers:

o Focus OEM Products: FlexStream®, Folder & Inserters, AMP

o Software Solutions: MailOne 2.0 (Advance Uses), Certified Mail, Enterprise Mailing Solutions Level 2 training is designed for dealers who have a solid foundation of use of FP main products. This boot camp will offer intermediate to advanced training for dealers.

Click Here to Register

What is

Happening ANNOUNCEMENTS

KICKIN’ IT WITH CET

HAPPY FIRST ANNIVERSARY CET! July marks the one-year anniversary of the Customer Experience Team. It has been quite a ride, both enlightening and fun. We strengthened our core processes to not only improve our customer support levels but also to ensure that we provide a great experience at every touch point. As a group, we have learned many valuable lessons about cross functional teamwork through empowerment and accountability. As a company, we have learned that the CET’s focus on customer experience is one that brings value to the table when standing face to face with our competition.

The CET management team works diligently to ensure metrics are Rachel Davis- Supervisor, Vanessa Lopez, Linda Mallo, Joan Rader, in place which allow us to review our processes and ensure target Corey Robinson, Cindy Woods, Roderick Butler, Michele Ambroziak, performance levels are being met or exceeded. These targets are and Susie Cooney. specific to topics such as service levels, average speed of answer, and abandonment rates. We also use survey data collected from our customers and business partners to identify areas where we could improve the experience had when interacting with FP. The survey feedback provides important data such as customer satisfaction percentages, first contact resolution, and training opportunities.

Here is a snapshot of the customer feedback results obtained thus far for 2017:

The CET held a “Feedback Frenzy” contest in April which encouraged the regional teams to increase the amount of survey responses returned during the month. The winners and two-time champions were the Friendly Confines (East) who had an impressive 410 responses turned in!

What is

Happening

M&S INSPECTION GUIDELINES

Maintenance and Service Inspections (referred to as M & S inspections) required has decreased significantly over the past couple of years. The decertification of the Phase 5 meters (T1000/OptiMail) is the reason for this drop as the USPS® requirements for those models was more demanding.

ANNOUNCEMENTS

Special Circumstances

If a customer does not perform a communication (Reset) with the TDC within 12 months, an M&S inspection letter will be sent to the customer. If the inspection letter is not returned to FP within 30 days or the inspection fails for any reason, it will be converted to a dealer inspection.

New inspections are generated on a quarterly basis with the inspection period controlled by the meter installation date. Dealer’s inspections will be available on the FP web and a notification email will be sent informing you of the update.

It is the Dealers’ responsibility to check for this quarterly report on the FP Web and to merge the information onto the inspection form that is located under File and Forms on the web. If for some reason you cannot merge the documents, you may manually complete the form.

It is also required that a visual inspection of the meter is performed while completing the document. This inspection must include, if applicable, the following: · The meter fits correctly and securely on the base · Ensure that no break of screws or other security devices are missing or damaged · Test that the date is functioning correctly. · Ensure that the imprint is completely legible (date, city, state, zip, meter serial number, meter ID, postage value, and U.S. postage is clearly visible and complete on the imprint). If any part of the imprint cannot be read corrective action must be taken to resolve the issue. If the problem cannot be resolved the meter must either be removed or exchanged. · Check the condition and alignment of engraving on the denomination printing wheels, if visible. · Examine the meter for damage, which may include pry marks, drill holes, or any signs of attempted tampering or access to internal components. · Verify that the display can be clearly read.

If it is found that the meter has been tampered with in any way it must be removed immediately and reported to FP. Dealers have 60 days to complete all inspections due and will be paid at the rate of $10 per inspection. Payment will be made with your regular commissions. Failure to complete the inspection within the given time frame will result in the customer’s account being locked and non-refundable late fees to be charged on an accumulative basis. Missing the first inspection date will incur a $10 late fee; this will increase by $10 per month to a maximum of $50 per month until the meter is inspected, replaced, or upgraded.

What is

Happening ANNOUNCEMENTS

OTHER IMPORTANT INFORMATION NEW PRICING AND POLICY GUIDE

As our business and industry develop, we continue to make changes and improvements in order to maintain the integrity of our products, programs and offerings to you, our business partners. With that in mind, we’ve updated our Pricing and Policy Guide. The key changes are intended to help better define programs by adding language to and removing old items, extending the warranty on new folder inserter systems to 12 months, as well as updating the charges for lost/stolen meters and dealer personal use meters. We have also reorganized some of the language in our Definitions and Co-Op Sections for more clarity on certain topics.

We encourage you to read the updated Pricing and Policy Guide in full at https://portal.fp-usa.com/dashboard/ under the Pricing / Policies section.

130%+ SUCCESS STORY The 130%+ Dealer Lead Program was designed for those over achieving Dealers to realize additional meter credit and revenue from Segment A meters placed in their assigned territory as they focus on their larger opportunities.

Congratulations to the following top 3 Dealers receiving unit and revenue credit via the Acquisition Team for the 2nd Quarter of 2017: Cell Business Equipment MailPost Systems Preferred Business Solutions For more information about the program, contact your Regional Sales Manager.

ULTIMAIL END OF LIFE The UltiMail was the ultimate in mailing technology in 2003 when it was first introduced boasting best-in-class features. After 14 years in the marketplace, it’s time for the UltiMail to take a rest and retire. Its IBIP technology and connectivity are near obsolete and newer products with better postal security and features has surpassed the once high standard of the UltiMail.

For the relatively few remaining UltiMails we have a number of programs to upgrade them including special, low-priced refurbished PostBase™.

What is

Happening ANNOUNCEMENTS

DEALER SPOTLIGHT CBE OFFICE SOLUTIONS SERVICE YOU CAN’T COPY Irvine, CA

CBE Office Solutions (CBE) serves the Southern California business community with a broad spectrum of office solutions, including mailing systems, print management, and fax solutions. Having partnered with the biggest names in our industry, CBE can customize the right office solutions for any size business CBE can customize a mailing equipment system to meet your needs and budget. CBE can work on your design and quickly deliver, install and train your staff to increase your productivity while saving money. For those who require a full mailing system, FP Mailing Solutions offers state of the art mail handing and software. CBE offers mailing supplies and authorized FP service, provides both leasing and ownership options for mailroom equipment and offers a five-year guarantee. If at any time onsite repairs cannot be made, CBE will loan you appropriate equipment, while the repairs are completed.

What is

Happening DEALER SUPPORT DIRECTORY

Email: dealersupport@fp-usa.com Hours: M-F 7:30AM - 7:00PM CST

ANNOUNCEMENTS

FP Dealer Assistance Hotline Phone: 866-577-1990

Option 1: Self Service (check postage balance, meter activation, PVR pending flag activation) (24/7) Option 2: Customer Service/Accounts Receivable/ Major Accounts Option 3: Tech Support Option 4: PostBase questions Option 5: Dial by name directory (24/7) 888-988-0697: Check in/Check out fax line for installation using consignment stock www.fp-usa.com: Online ordering for equipment and supplies Contract Submissions East Region Mideast Region West Region Dealer Fulfilled Contract EZ Lease Contract EZ Lease Buyout Requests Dealer Sales Support Team Eastern RSM Northeast RSM Southeast RSM Mid Atlantic RSM Midwest RSM Central RSM Central RSM West RSM West RSM West RSM Select Dealer Sales Mgr

oeeast@fp-usa.com oecentral@fp-usa.com oewest@fp-usa.com dfc@fp-usa.com fpezlease@fp-usa.com ezlbuyout@fp-usa.com

Eric Helzing Tim Strange Joey Ferrante Jeff King Paul Buckley Robert Rinaldi Tony Dalessandro Brooks Sullens Barr Turlay Mitch Hill Jo Ann Cycon

Director Dealer Sales Kevin Thompson Executive Assistant Erika Langmaier Dealer Marketing Specialist Amanda Cacciatore CET Manager Ronda Kessinger MAP Supervisor

Paul Byram MAP Coordinator Andrea Huayamave

630-200-8068 224-244-3818 630-335-3665 331-431-3491 630-340-9712 312-909-1962 312-919-5925 630-200-7833 224-240-2937 331-321-1075 630-827-5749

ehelzing@fp-usa.com tstrange@fp-usa.com jferrante@fp-usa.com jking@fp-usa.com pbuckley@fp-usa.com rrinaldi@fp-usa.com tdalessandro@fp-usa.com bsullens@fp-usa.com bturlay@fp-usa.com mhill@fp-usa.com jcycon@fp-usa.com

630-827-5760 630-827-5730 630-827-5778 630-827-5727 630-827-5837 630-827-5722

kthompson@fp-usa.com elangmaier@fp-usa.com acacciatore@fp-usa.com rkessinger@fp-usa.com pbyram@fp-usa.com ahuayamave@fp-usa.com

https://dealer.fp-usa.com Notifications, Opportunities, Renewal & Upgrade Contract Submissions, Invoice Payments and more!