Technology Upgrade

TECHNOLOGY

UP GRADE

Dear Member, In our last letter, we informed you of Fox’s upcoming Technology Upgrade. The date has been finalized and the Technology Upgrade will happen beginning Friday, November 8, 2019, through Monday, November 11, 2019. As part of the Upgrade, all account information will be migrated over to a new platform.

At the same time, other systems, such as, online banking, mobile app, and electronic teller will be upgraded as well. It is our priority to ensure every member experiences a smooth transition through this Technology Upgrade.

We thank you in advance for your patience with staff as they assist you. Please review the next few pages of information for details on system enhancements and how your accounts may be affected.

!

Fox will be closing during the Upgrade: Friday 11/8

Saturday 11/9

Sunday 11/10

Monday 11/11

Call Center Support

Closing at 4:00pm

Closed

Closed

Closed

Lobby

Closing at 4:00pm

Closed

Closed

Closed

Drive Up

Closing at 4:00pm

Online Banking, Unavailable Mobile App, after Electronic Teller 4:00pm

The following will function throughout the Upgrade.

Debit Cards

Closed

Closed

Closed

Unavailable

Unavailable

Unavailable

Credit Cards Checks ATMs

Fox will have extended hours following the Upgrade to help with questions you may have: Tuesday 11/12

Wednesday 11/13

Thursday 11/14

Friday 11/15

Saturday 11/16

7:00am - 7:00pm

7:00am - 7:00pm

7:00am - 7:00pm

7:00am - 7:00pm

9:00am - 4:00pm

Lobby

*Normal Open - 7:00pm

*Normal Open - 7:00pm

*Normal Open - 7:00pm

*Normal Open - 7:00pm

*9:00am - 1:00pm

Drive Up

*Normal Hours

*Normal Hours

*Normal Hours

*Normal Hours

*9:00am - Noon

Call Center Support

Online banking, mobile app, and electronic teller will be available beginning Tuesday, November 12, 2019. * Open/close times vary by branch. Velp, Voyager, Weise and Winnebago will be closed as normal on Saturday.

Refer to foxcu.org/locations for the most accurate branch hours of operation.

foxcu.org/upgrade

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TECHNOLOGY

UP GRADE

WHAT’S NEW/DIFFERENT AFTER THE UPGRADE? ACCOUNT NUMBER STRUCTURE If you are the primary member (first name listed on the account) and only have one member number with Fox, your member number will remain the same after the Upgrade.

If you are the primary member and have multiple member numbers with Fox, your accounts will be consolidated under one number - the oldest number.

The upgraded system is focused around you, our member, instead of your account number(s). When you visit a branch or call, our staff will be able to easily locate all of your accounts with just your name – It’s that easy!

DEPOSITS AND LOANS To better identify these accounts they have been expanded to a 12-digit account format.

The expanded account number format includes your member number and suffix for that product, adding a 1 and zeros at the beginning to equal 12-digits.

Current Account Number Format 999999 -123 New Account Number Format 100999999123

CHECKING ACCOUNTS The 12-digit number at the bottom of your checks will remain the same and is your checking account number. This will allow you to continue to use your checks without interruption.

1234

275977256 900009999994” 1234

275977256 Routing Number

900009999994 ” 1234 Account Number

Check Number

Will I need to know my 12-digit account number when I come to the branch or call?

No, we can locate your account using many methods including your name, member number, phone number or 12-digit account number.

What account number do I use to set-up new direct deposits or automatic payments after the Upgrade?

After the Upgrade, begin using your expanded 12-digit account number for new direct deposits or automatic payments. You can use the chart above for reference or reach out to a credit union representative for assistance.

!

Will I have to get a new debit card, credit card or checks after the Upgrade?

Your existing debit card, credit card and checks will continue to work during and after the Upgrade.

foxcu.org/upgrade

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TECHNOLOGY REQUIRED!

UP GRADE

MEMBERSHIP SHARE ACCOUNTS

One of the qualifications for membership is to have a deposit of $5 in a Savings Account. Today that $5 is frozen in your Regular Savings under each member number you own. During the Upgrade, that $5 will automatically move from your Regular Savings Account to a new account titled Membership Share Account. Every member will have one new Membership Share Account to hold your $5. That $5 will continue to be frozen in order to maintain your membership at Fox Communities Credit Union.

What if I currently do not have $5 in my Regular Savings?

If you do not have $5 in your Regular Savings for your Membership Share, please make a deposit or transfer funds before the Upgrade.

I have multiple member numbers today. Will I have multiple new Membership Share Accounts after the Upgrade?

No, because the upgraded system is focused around you, our member, you will only need to have one Membership Share Account with a $5 deposit. All other $5 shares being held in your Regular Savings will be made available to you after the Upgrade.

ACCOUNT STATEMENTS As we upgrade to our new system, all members will receive a final paper statement from our current system with transactions and dividends through November 8, 2019. Credit card and mortgage statements will be delivered as normal.

Will I still get a statement at the end of November?

Yes! The statement you will receive at the end of November will list transactions and account detail from November 9, 2019, through November 30, 2019. Contact a credit union representative if you do not receive both the mid-month and end of month statements for your accounts.

ACCOUNT NAMES & NICKNAMES As part of the Upgrade, Sub-Savings accounts will be re-named Regular Savings. If you have any nicknames on these savings, or any of your accounts or loans they will be retained as well. For your convenience, you can nickname your accounts in online banking or with a credit union representative.

Should I nickname my accounts?

If you have multiple member numbers or accounts, it might be a good idea to add a nickname before the Upgrade.

After the Upgrade, when all of your accounts are consolidated, your nicknames will help you identify each account instead of having to remember the new account number.

foxcu.org/upgrade

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TECHNOLOGY NEW!

UP GRADE

ONLINE & MOBILE BANKING (DIGITAL BANKING)

We are very excited to announce a new digital banking platform for online and mobile banking.

Watch for more information in the coming weeks!

The new digital banking platform will offer: • The ability to see all of your owned accounts under one login.

• Enhanced security features.

• A more consistent experience whether you are using digital banking on your desktop, tablet or mobile device.

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If we do not have your correct email and phone number, prior to Friday, November 8, 2019, you will not be able to sign into online banking (digital banking) starting Tuesday, November 12, 2019.

• Primary members: please update this information today in our current online banking platform.

• Joint members: please contact a credit union representative to have your information updated.

Every user will create a new username and password at enrollment. To complete the enrollment process, it’s extremely important that we have your correct email and phone number.

Online and mobile banking will be unavailable as of 4:00pm on Friday, November 8, 2019, as we upgrade to the new digital banking platform. The new system will be available on Tuesday, November 12, 2019.

ELECTRONIC TELLER AUTOMATED PHONE SYSTEM Electronic teller will also receive an upgrade allowing you to access all of your owned accounts, without needing a separate PIN for each member number. After the Upgrade, you will need to know one of your new 12-digit account numbers for access. You will be able to access the upgraded system by calling the same number you do today, or you can contact us to be connected to the automated system.

To prepare for the Upgrade, electronic teller will be unavailable as of 4:00pm on Friday, November 8, 2019. The upgraded system will be available Tuesday, November 12, 2019.

Will I need to change my PIN for the new electronic teller system?

Yes, you will have to create a new PIN the first time you call the new electronic teller after the Upgrade. Watch for future mailings on how to login for the first time after the Upgrade.

Do I share my electronic teller PIN with the joint account owners?

No, because the upgraded system is focused around you, our member, you will have your own PIN for the electronic teller, and any joint owners will have the ability to create their own PIN. There is no need to share your PIN with any other account owners.

foxcu.org/upgrade

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TECHNOLOGY

UP GRADE

AUTOMATIC DEPOSITS, WITHDRAWALS & PAYMENTS After the Upgrade, automatic deposits, withdrawals and payments currently set up will continue without interruption.

Will I need to notify companies depositing or withdrawing funds from my accounts of the new account number format?

Current direct deposits and automatic payments will continue after the Upgrade without interruption. When setting up new deposits or withdrawals, it is the best practice to use the expanded 12-digit account number format.

AUTOMATIC FUNDS TRANSFERS All Automatic Funds Transfers will continue as scheduled. However, after the Upgrade, transfers will occur at 10:00am on the scheduled day and again at the end of the day, if the full transfer amount is not available. If the full transfer amount is not available on that day, the system will then attempt to complete the transfer for the next five days, for your convenience.

HOW YOU CAN PREPARE FOR THE TECHNOLOGY UPGRADE: Be sure to review and update your contact information within online banking.

Be aware of the hours Fox will be closing during the Upgrade.

To avoid any overdrafts while the system is unavailable, know your account balances heading into the Upgrade weekend and track your purchases.

Easy tip: Take a screenshot of your balances.

Watch for additional information via postal mail or visit foxcu.org/upgrade

Since 1937, Fox Communities Credit Union has worked hard to help you, our members, achieve your financial goals. Although a lot has changed in the last 82 years, our commitment to making a positive difference in our members' lives remains. Our priority is to ensure every member has a smooth transition through this Technology Upgrade.

Thank you for choosing Fox Communities Credit Union as your trusted financial partner. If you have any questions, concerns or need any assistance with your accounts, please contact us at 920.993.9000 or stop at our nearest location. We’re here to help you Sincerely,

Greg Hilbert President CEO

foxcu.org/upgrade

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