A note from our CEO
When we started the B Corp process, I wasn’t sure what to expect and to be honest the process proved far more challenging and rigorous than we’d anticipated. But I think that’s what makes the achievement feel so significant – you have to be committed.
A lot of it wasn’t about changing who we are. It was about cementing the ways we already work, making them intentional, measurable and transparent. It forced us to check assumptions, formalise good habits, and ask the uncomfortable questions.
Becoming certified in December 2024 was a milestone, but what matters more is the mindset behind it. B Corp gives us a framework to make sure we operate responsibly – for our people, clients, communities and the environment – every day.
We work in property, an industry that shapes places and communities for decades, if not centuries, to come. That influence comes with responsibility. I want Fourwalls to grow and succeed, but I also want us to do it with purpose, thoughtfulness and integrity.
This report is our first since certification. It captures what we’ve improved, where we still have work to do, and the commitments we’re making for the year ahead.
We won’t get everything perfect first time. But we will keep moving forward – deliberately, openly and with care.
Owen Turgoose CEO Fourwalls Group
Our journey to certification
Who we are
We are a creative and marketing agency operating in the prime property sector. If you ever find yourself scrolling through Rightmove looking at photos of beautiful houses, there’s a strong chance we took them!
The work we produce shapes how places are presented to the world. That influence matters. As a business working within this sector, we are conscious that what we create does more than market buildings. It contributes to how communities grow, how environments are perceived and how decisions are made.
Why B Corp
Certifying as a B Corp in December 2024 was a deliberate step forward –although our journey started a good year before that. It allowed us to formalise the standards we already held ourselves to and to strengthen them with structure, measurement and independent verification.
The process examined how we lead the business, how we support and care for our team, how we manage environmental impact, how we work with suppliers and how we serve our clients. In many areas, it confirmed what was already embedded in our culture. In others, it challenged us to be clearer, more accountable and more consistent.
For us, B Corp is not about claiming to be perfect. It is about committing to improvement. It ensures that, commercial ambition and responsible practice sit side by side. We believe that alongside other businesses in the B Corp movement, we all have a shared responsibility.
Our B Corp score
To become B Corp certified, businesses must score a minimum of 80 points. The current median score for non-B Corp certified businesses is 50.9.
We were delighted to achieve 87.7, a score we are determined to better for our re-accreditation.
Over the following pages we aim to show you where and how these improvements are already taking place.
Overall score:
87.7
Score broken down:
Environmental
2025 in focus
This year was about being more intentional with our environmental footprint. Not dramatic gestures, but practical changes that add up.
We looked closely at how we work day-to-day and began tracking impact more consistently where we could reduce our footprint without compromising performance. We also began encouraging energy-conscious habits for those working from home.
As an industry too, the built environment is all working towards Net Zero for 2050. The government recently announced a new deadline for domestic rental properties to achieve an increased minimum standard of energy efficiency by 2030, something that our Energy Consultancy team have been working hard to advise landlords on.
Carbon footprint
2022: 2,398.13kgCO2e per employee
2024: Final figure tbc
What we achieved in 2025
Office attendance reduced from 3 days to 2, lowering commuting emissions
Moved to a fully paperless business
Mindful supplier sourcing - prioritising local and ethical partners
Introduction of Giki Guides for all employees for better awareness and tips to work and live more sustainably
Responsible electronic disposal processes
Where we go next
All employees completed Environmental Awareness training
Majority of laptops refurbished to encourage upcycling
Downsized our office footprint by moving to a smaller office and incorporating a team rota, reducing energy use and waste
Launch of our EV incentive scheme for field-based teams
Further reduce operational carbon footprint
Refine how we measure and report carbon impact
Increase team participation in environmental initiatives
Strengthen sustainability standards across our supplier network
Community
2025 in focus
Community impact became more visible this year and we’ve been thrilled with the strides we’ve been making. We moved from informal support to clearer structure around volunteering, fundraising and collaboration.
What we achieved in 2025
Official fundraising for Macmillan Cancer
Support as voted for by employees, including marathons, hikes, bake sales, games nights and more
Volunteering hours delivered
Christmas care packages donated by employees and delivered to the cancer wing of our local hospital
New support for a local foodbank, by setting up a communal drop box for our entire office building, creating a bigger impact
Collaboration with fellow B Corp businesses to host engagement events and create awareness projects
Involvement with local schools, including careers fairs attendance and hosting work experience students every year
Charity fundraising
Fundraising target over 2025 and 2026 for Macmillan Cancer Support: £8,000
Raised to date: £5,542
Where we go next
Exceed our £8,000 fundraising target
Build stronger partnerships with other purpose-led businesses
Make community engagement more embedded, not occasional
Workers
2025 in focus
This year focused on strengthening culture through structure. Many of the values were already present: B Corp encouraged us to formalise them and make them measurable.
But let’s not forget the fun! Team culture is vital for us – that means leading by example, having a transparent door-always-open approach, supporting growth and development, and of course being social – very social!
What we achieved in 2025
790 hours of CPD delivered
In our latest employee wellbeing survey 96% said that they felt cared about as a person in the workplace
Introduced menopause policy and training
Flexible working agreements for returning mothers
Reduced working week by 5 hours with no reduction in pay increasing work/life balance
B Corp champions embedded across teams to help steer our future growth and commitment
Winter sabbatical available postprobation
Additional role specific optional training available to all employees
Where we go next
Continue narrowing the gender pay gap
Expand leadership diversity
Build on professional development opportunities
Strengthen wellbeing support across all teams
Meet our B Corp champions
Vivienne Poupart
As a company we’ve worked extremely hard to certify as a B Corp, of which I’m hugely proud to have been a part of. It’s so important for me that we are a business committed to continuous improvement and making a difference; not only for our team and for those we work alongside, but also for our community and the environment. As a B Corp, that’s what we do.
Louise Hickman Becca Bill
I really value working for a B Corp company as it strongly aligns with my own personal values. It’s important to me to be part of an organisation that not only focuses on commercial success but also prioritises social and environmental impact.
I always try to purchase from B Corp companies when shopping - so I’m really pleased that Fourwalls became certified. It’s that reassurance that the company walks the walk: committing to the cause as well as setting a good example for like-minded businesses. This really aligns with my values, which is why I volunteered to become a B Corp ambassador.
Nicky Chute
I believe deeply in the change that the B Corp movement is striving to bring about so becoming an ambassador was a nobrainer. Businesses carry so much power and can create such impact that by making improvements bit by bit, day by day, I really think we can help to effect positive change for our people, environment and communities around us.
Meet our B Corp champions
Calli Fabian
I wanted to become a B Corp ambassador because I believe businesses have a real opportunity to make a positive difference for people and the planet. It’s something meaningful to be part of and I hope we can inspire others to think differently about what success looks like.
I believe everyone has a role to play in helping to create a better world. I’m proud that at Fourwalls we are committed to doing exactly that. Becoming a B Corp ambassador allows me to contribute meaningfully to this mission and to help ensure that, as a company, we continue the important work we’ve set out to achieve.
Jon Hare
For me, B Corp shows that Fourwalls is not only committed to improving the way they operate through sustainable and environmentally considered methods, but also strives to increase customer loyalty and motivate their workers. It sets a great precedent to others, not just competitors but those they work with and for. Why wouldn’t others want to join us?!
I believe that businesses can – and should – be a force for good. On a personal level, I’m motivated by the idea of aligning my work with my values. Sustainability, transparency and social responsibility aren’t trends to me; they’re principles that influence how I make decisions and where I invest my energy. I now have the opportunity to help embed responsible practices into everyday operations, champion ethical partnerships, and strengthen Fourwalls’ reputation as a values-led organisation.
Sabrina Spellman
Anna Jackson
Customers 2025 in focus
Our client relationships are long-term by design. In fact some clients have been with us for over 30 years and we cherish these partnerships. This year we focused on making the experience clearer, more responsible and more considered.
We are also undertaking a substantial project reviewing every aspect of the customer journey to highlight where efficiencies and improvements can be made across the business.
What we achieved in 2025
Glassdoor reviews increased from 3.8 to 4.4
Promoted purpose driven business through B Corp events
Google Reviews improved from 4.2 to 4.8 out of 5
Further improved GDPR – compliant systems and processes
Where we go next
Refine onboarding transparency and communication
Continue raising service standards
Embed responsible marketing practices further
Improved onboarding journey
Huge Client Experience project underway, designed to overhaul the entire process all with the client’s satisfaction and enjoyment at heart
Customer survey implemented
Complete our CX transformation programme and implement improvements
“Fourwalls are a superb team. The high level of service and quality of their work is second to none. We would have no hesitation in recommending them. They are, very simply, the best in the business.”
Andrew Russell
“I cannot highly recommend Fourwalls more. From scheduling a suitable appointment, to Sara arriving on time to do my photography and floor plan, to providing such useful tips on how best to arrange our furniture. All the way making us feel relaxed and at ease throughout her visit. Great company to work with.”
Elaine Alexander
“We’ve been using Fourwalls now for a good few months. Their photography is superb and our clients are thrilled with the overall attitude of the photographers that attend. Overall a very good service and I would not hesitate to recommend them to others.”
George Hughes
“Anna was brilliant. Although her assignment was a technical one of measuring and producing a floor plan, she did this with a real interest and sensitivity towards the property. She was very thorough and very conscientious and it was a real pleasure to have someone who enjoyed their work and was keen to share their enthusiasm.”
Chris Sutcliffe
“Amy came highly recommended by our agent and we totally concur with their opinion. On time, efficient and diligent, she is a consummate professional. She has a lovely gentle way of asking for what’s needed to optimise the photo but treads lightly and is not invasive. We are very happy with the results. Thank you.”
Elly Butler
Governance
2025 in focus
Governance is not always visible, but it shapes everything. This year was about strengthening the foundations that support our ambition.
What we achieved in 2025
Median gender pay gap: 11.3% (previous year was 15.9%)
female workforce
female representation in management (previous year was 17.6%)
part-time employees
B Corp legally embedded within Articles of Association
Signed up as members of The Better Business Act
Where we go next
Refine impact measurement and reporting
Increase cross-team accountability
Formalised policies across departments
Transparent performance tracking
Deepen integration of sustainability tracking
Strengthen partnerships with ethically aligned suppliers
Looking ahead
Certification set a benchmark. What matters now is how we build on it.
Over the past year we have taken practical steps to strengthen governance, reduce elements of our environmental footprint, support our people more intentionally and improve how we work with clients and communities. Some changes were structural. Others were cultural. All are ongoing.
We are clear that meaningful progress takes time. Reducing impact, improving equity and deepening community engagement require consistency and collective responsibility.
Fourwalls will continue to measure, review and evolve how we operate. Not because we have to, but because we believe it is the right way to build a resilient and responsible business.
Better business is not a campaign or a one-off commitment. It is how we choose to grow.
Fourwalls Group
