/presentation_76

Virtual vs Face to Face A Technology, Network & Management perspective

Abdul Jalil Maraicar Client Director Cisco

Š 2012 Cisco Systems, Inc. All rights reserved.

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All global champions are distinctive in at least one institutional capability Strategy

Optimise strategic fit and innovate for the future Value proposition Acquisition Berkshire Hathaway

Talent

People

Attract and develop high-performing individuals

Communication

Business devt

Skill building

Attitudes/ behaviours

Divestment

Operational processes

Integrated Operation

Culture

Operations

Capital efficiency

Customer mgmt

Optimise the operating model and improve for the future

Organisation Knowledge design infrastructure Mgmt processes

Organisation

Build an effective organisation and renewal capabilities

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Companies are evaluating virtualization from cost to business transformation

Business Value

I need to know the business transformation and productivity of IPComm. – VP, leading package logistics company

Business Transformation Business Agility and Market Differentiation

Employee Productivity Collaboration and Efficiency

Cost IT TCO—Pays for Itself

I need to understand what are the hard $ cost savings for IPC and how I can afford it. – VP, leading high-tech company

Innovation © 2012 Cisco Systems, Inc. All rights reserved.

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Connected Government: A Point of View In the developing world, a more sophisticated egovernment model is required―one that ultimately links citizens, organizations, and government institutions in a seamless network of resources, capabilities, and information exchange.

Cisco Confidential

Copyright Copyright © © 2008 2012 Cisco Cisco Systems, Systems, Inc. Inc. All All rights rights reserved. reserved.

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Global Competitiveness and Network Readiness Influence Economic Growth Switzerland

Network Readiness Index – WEF 2009/10

6,0

Denmark United States

Correlation Coefficient: 0.98 5,5

Finland 5,0

Malaysia

Hungary Mexico Turkey Brazil Argentina

4,5 4,0 3,5

Japan

Chile Czech Republic South Africa Poland

Russian Federation

3,0 2,5 2,0 2,0

2,5

3,0

3,5

4,0

4,5

5,0

5,5

6,0

Global Competitiveness Index – WEF 2009/10 Source: World Economic Forum, INSEAD, 2010 Copyright © 2012 Cisco Systems, Inc. All rights reserved.

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…That Leads to a Connected Nation GOVERNMENT COMMUNITIES BUSINESSES HEALTH

LEARNING

Copyright © 2012 Cisco Systems, Inc. All rights reserved.

Connected Learning

Connected Communities

Connected Businesses

Connected Government

Connected Health

Connected Nation

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Current Model: Inefficient Communications & Collaboration San Jose I am available I am in the office Prefer to use e-mail

Kuala Lumpur I am not available I am at home Prefer to use Phone

E-mail PC Office

Home

Mobile

Office Phone Mobile Phone

Instant Messaging SMS Voice Voicemail

Smartphone

Audioconferencing

Pager

Webconferencing Videoconferencing

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E-mail Are you connected?

Are you available?

What is the best way to reach you?

?

Instant Messaging

PC

SMS

Office Phone

Voice Voicemail

Mobile Phone

Audioconferencing

Smartphone

Webconferencing

Pager

Office

Home

Mobile

Videoconferencing

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New Model: Unified Communications & Collaboration San Jose I am available I am in the office Prefer to use e-mail

Kuala Lumpur I am not available I am at home Prefer to use Phone

E-mail PC Office Any Location Home

Mobile

Office Phone Any Mobile Device Phone Smart Phone

E-mail

Instant Messaging SMS Presence PolicyVoice & Preference Voicemail

Are you connected?

Instant Messaging

Are you Multi-modal available?

Communication

Audioconferencing

What is the best way to reach you?

?

SMS Presence Voice Policy & Preference Voicemail

Audioconferencing

PC

Office Phone Any Mobile Device Phone Smart Phone

Office Any Location Home

Mobile

Webconferencing Webconferencing Pager Pager  Technology architecture for business communication that integrates data, voice, and video Videoconferencing

Videoconferencing

 Eliminates bottlenecks, allowing employees and customers to communicate more efficiently, independent of location or device  Improves quality of communication using rich media and context-sensitive data © 2012 Cisco Systems, Inc. All rights reserved.

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Cisco Collaboration Portfolio

IP Communications

Mobile Applications

Customer Care

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Telepresence

Conferencing

Messaging

Enterprise Social Software

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The Market Trend for Collaboration 40,000 Enterprise IM Email/Calendaring

35,000

Market Size ($M)

Enterprise FMC 30,000

Rich Media

25,000

Conferencing and Collaboration

20,000 Contact Center 15,000

Messaging

10,000 IP PBX 5,000 TDM PBX

0 FY’04

FY’05

FY’06

FY’07

FY’08

FY’09

FY’10

FY’11

Sources: Synergy, Gartner, Wainhouse, Datamonitor, Ovum, and Cisco © 2012 Cisco Systems, Inc. All rights reserved.

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Quantifying Productivity Improvements UC Tool

Productivity Savings Achieved

Presence and Instant Messaging

49% of user organizations save up to 20 minutes per employee daily by reaching workers on the first try

Presence and IP Softphone

54% of user organizations save up to 20 minutes per employee daily by escalating E-mail and IM chats into phone calls and voicemail

Unified Messaging

50% of user organizations save up to 20 minutes per employee daily from more efficient message management

Single Number Reach

40% of user organizations indicate 11-30 minutes saved per employee daily with single business phone number voicemail regardless of device

Mobility and directory access 33% of user organizations save 11-20 minutes per employee daily from corporate directory access, click dial, presence, and visual voicemail on mobile Helpdesk

41% of user organizations report contact center upgrades lead to a 6-10% increase in first call resolution

Source: Winehouse Research Š 2012 Cisco Systems, Inc. All rights reserved.

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Make Remote Meetings as Natural as Face-to-face Interactions Impromptu Conferencing to “In-person” Solution Options

Desktop Video

Webex

Tandberg VC

Telepresence

 Enhance office & research collaboration

Key Benefits

 Share documents and instructional materials  Speed projects and decisions faster with virtual meetings  Recognize lower transport and travel expenses

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TelePresence to Improve Interaction Across Volkswagen’s Engineering and Manufacturing teams Wolfsburg

Tokyo

Palo Alto

Puebla

Business Value

 Cut travel expenses for phase gate design reviews  Leverage video to share designs with other functions like manufacturing or marketing  Enable easy to use desktop video for engineer to engineer collaboration across global centers

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Q and A

For more information visit: www.cisco.com

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