Virtual vs Face to Face A Technology, Network & Management perspective
Abdul Jalil Maraicar Client Director Cisco
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All global champions are distinctive in at least one institutional capability Strategy
Optimise strategic fit and innovate for the future Value proposition Acquisition Berkshire Hathaway
Talent
People
Attract and develop high-performing individuals
Communication
Business devt
Skill building
Attitudes/ behaviours
Divestment
Operational processes
Integrated Operation
Culture
Operations
Capital efficiency
Customer mgmt
Optimise the operating model and improve for the future
Organisation Knowledge design infrastructure Mgmt processes
Organisation
Build an effective organisation and renewal capabilities
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Companies are evaluating virtualization from cost to business transformation
Business Value
I need to know the business transformation and productivity of IPComm. – VP, leading package logistics company
Business Transformation Business Agility and Market Differentiation
Employee Productivity Collaboration and Efficiency
Cost IT TCO—Pays for Itself
I need to understand what are the hard $ cost savings for IPC and how I can afford it. – VP, leading high-tech company
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Connected Government: A Point of View In the developing world, a more sophisticated egovernment model is required―one that ultimately links citizens, organizations, and government institutions in a seamless network of resources, capabilities, and information exchange.
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Global Competitiveness and Network Readiness Influence Economic Growth Switzerland
Network Readiness Index – WEF 2009/10
6,0
Denmark United States
Correlation Coefficient: 0.98 5,5
Finland 5,0
Malaysia
Hungary Mexico Turkey Brazil Argentina
4,5 4,0 3,5
Japan
Chile Czech Republic South Africa Poland
Russian Federation
3,0 2,5 2,0 2,0
2,5
3,0
3,5
4,0
4,5
5,0
5,5
6,0
Global Competitiveness Index – WEF 2009/10 Source: World Economic Forum, INSEAD, 2010 Copyright © 2012 Cisco Systems, Inc. All rights reserved.
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…That Leads to a Connected Nation GOVERNMENT COMMUNITIES BUSINESSES HEALTH
LEARNING
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Connected Learning
Connected Communities
Connected Businesses
Connected Government
Connected Health
Connected Nation
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Current Model: Inefficient Communications & Collaboration San Jose I am available I am in the office Prefer to use e-mail
Kuala Lumpur I am not available I am at home Prefer to use Phone
E-mail PC Office
Home
Mobile
Office Phone Mobile Phone
Instant Messaging SMS Voice Voicemail
Smartphone
Audioconferencing
Pager
Webconferencing Videoconferencing
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E-mail Are you connected? Are you available?
What is the best way to reach you?
?
Instant Messaging
PC
SMS
Office Phone
Voice Voicemail
Mobile Phone
Audioconferencing
Smartphone
Webconferencing
Pager
Office
Home
Mobile
Videoconferencing
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New Model: Unified Communications & Collaboration San Jose I am available I am in the office Prefer to use e-mail
Kuala Lumpur I am not available I am at home Prefer to use Phone
E-mail PC Office Any Location Home
Mobile
Office Phone Any Mobile Device Phone Smart Phone
Instant Messaging SMS Presence PolicyVoice & Preference Voicemail
Are you connected?
Instant Messaging
Are you Multi-modal available? Communication
Audioconferencing
What is the best way to reach you?
?
SMS Presence Voice Policy & Preference Voicemail
Audioconferencing
PC
Office Phone Any Mobile Device Phone Smart Phone
Office Any Location Home
Mobile
Webconferencing Webconferencing Pager Pager Technology architecture for business communication that integrates data, voice, and video Videoconferencing
Videoconferencing
Eliminates bottlenecks, allowing employees and customers to communicate more efficiently, independent of location or device Improves quality of communication using rich media and context-sensitive data © 2012 Cisco Systems, Inc. All rights reserved.
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Cisco Collaboration Portfolio
IP Communications
Mobile Applications
Customer Care
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Telepresence
Conferencing
Messaging
Enterprise Social Software
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The Market Trend for Collaboration 40,000 Enterprise IM Email/Calendaring
35,000
Market Size ($M)
Enterprise FMC 30,000
Rich Media
25,000
Conferencing and Collaboration
20,000 Contact Center 15,000
Messaging
10,000 IP PBX 5,000 TDM PBX
0 FY’04
FY’05
FY’06
FY’07
FY’08
FY’09
FY’10
FY’11
Sources: Synergy, Gartner, Wainhouse, Datamonitor, Ovum, and Cisco © 2012 Cisco Systems, Inc. All rights reserved.
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Quantifying Productivity Improvements UC Tool
Productivity Savings Achieved
Presence and Instant Messaging
49% of user organizations save up to 20 minutes per employee daily by reaching workers on the first try
Presence and IP Softphone
54% of user organizations save up to 20 minutes per employee daily by escalating E-mail and IM chats into phone calls and voicemail
Unified Messaging
50% of user organizations save up to 20 minutes per employee daily from more efficient message management
Single Number Reach
40% of user organizations indicate 11-30 minutes saved per employee daily with single business phone number voicemail regardless of device
Mobility and directory access 33% of user organizations save 11-20 minutes per employee daily from corporate directory access, click dial, presence, and visual voicemail on mobile Helpdesk
41% of user organizations report contact center upgrades lead to a 6-10% increase in first call resolution
Source: Winehouse Research Š 2012 Cisco Systems, Inc. All rights reserved.
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Make Remote Meetings as Natural as Face-to-face Interactions Impromptu Conferencing to “In-person” Solution Options
Desktop Video
Webex
Tandberg VC
Telepresence
Enhance office & research collaboration
Key Benefits
Share documents and instructional materials Speed projects and decisions faster with virtual meetings Recognize lower transport and travel expenses
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TelePresence to Improve Interaction Across Volkswagen’s Engineering and Manufacturing teams Wolfsburg
Tokyo
Palo Alto
Puebla
Business Value
Cut travel expenses for phase gate design reviews Leverage video to share designs with other functions like manufacturing or marketing Enable easy to use desktop video for engineer to engineer collaboration across global centers
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Q and A
For more information visit: www.cisco.com
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