Issuu

2 N D & 3 R D N OV E M B E R 2 02 6 FO R E ST O F A R D E N H OT E L B I R M I N G H A M

Headline Sponsor

Confidence in the quality of care, across every service Ideagen Healthcare Guardian connects incidents, safeguarding, audits, feedback, policies and CQC evidence in one platform. You get one clear view across every home and service. Your teams spend less time on paperwork and more with the people they support.

�

star

�

Incident

Policy

Safeguarding

Audit

Quality

Feedback

•

One view across every location. Live dashboards across all your homes and services show where

•

Inspection-ready every day. CQC evidence linked to live data, so showing good governance

•

More time for care. Incident forms up to 90% faster*, pre-built care home audit templates and AI

•

Better data, better reporting. AI checks records are complete and categorises them consistently,

•

Costs that don’t rise with headcount. Unlimited users, forms and dashboards, so every member

to focus before small issues become serious ones. takes minutes, not a last-minute scramble. that suggests answers and summarises records. so you can trust what your reports tell you. of staff can report.

Up to 90%

Unlimited

One place

faster accident and incident forms

customisable audits, built around your services

users, so every member of staff can report

for all your CQC evidence

Rated by healthcare teams

“It’s completely revolutionised the job. All the physical reports we used to do has just completely gone and it’s allowed us to focus on what actually matters.” Megan Johnson, Quality Regulation & Improvement Deputy Manager, Care Plus Group

Trusted by care providers

Book a demo

CONTENTS

e’re delighted that you have chosen to join us at the Care Forum – a unique event, tailormade to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings. And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch, coffee breaks and networking dinner!

Our Partners

Itinerary

Seminars

Dates for your Diary

Delegates

Supplier Directory

@forumeventsltd #CareForum

@forumevents #forumevents

The Care Forum organised by Forum Events

For more information about our event, contact: Victoria Petch - Event Manager on 01992 374082 or v.petch@forumevents.co.uk Daniella Batchelor - Delegate Sales Manager on 01992 374048 or d.batchelor@forumevents.co.uk

Brought to you by

@ForumEventsLtd

Our Partners Headline Sponsor

Our Partners

Partners & Supporters

Itinerary MONDAY

TUESDAY 08.45 - 09.30 Opening Presentation ‘Making Social Care Matter’ Nadra Ahmed National Care Association Aylesford Suite

07.30 - 08.45

09.40 - 10.25

08.20 - 08.50

Seminar ‘Safety In Care - The Role of Technology’ Jayne Connery CCFTV Aylesford Suite

Roundtable Session ‘‘The Compliance Illusion™: Why Well Governed Organisations Can Still Misunderstand Operational Reality’ Brett Edwards BC Assure Rover Room

10.30 - 13.05 Face to Face Meetings Quayside Suite

11.00 - 11.30 Roundtable Session ‘Cyber through a CEO lens: The importance of thorough testing and cyber resilience planning’ Angela Murphy & Craig Richards Fitzroy Jaguar Room

13.05 - 14.05 Networking Buffet Lunch Fairways Restaurant

15.05 - 15.35 Roundtable Session ‘The Digital Excellence Roadmap’ Peter Kinsey Iris Care Group Jaguar Room

Breakfast Fairways Restaurant

08.20 - 08.50 Roundtable Session ‘‘Funding Ethics – relationship with local authorities and refunding’’ Steve Dorrington Dorrington House Care Homes Triumph Room

09.00 - 09.45 Seminar ‘What next for social care? The implications of new leadership in no.10.’ Simon Bottery Social Care at Kings Fund Aylesford Suite

10.50 - 11.20 Roundtable Session ‘‘Better leaders, Better Care, Better Business: Developing Leadership at Every Level in Care’ Neil Reid-Chesworth Bira Care Homes Triumph Room

14.05 - 16.40 Face to Face Meetings Aylesford Suite

16.45 - 17.30 Seminar ‘Ask anything Q & A’ Ian Donaghy & Anita Astle MBE Queens Nurse Aylesford Suite

19.30 - 23.30 Evening drinks reception & Dinner Woodlands Suite

09.50 - 12.55 Face to Face Meetings Aylesford Suite

12.55 - 13.55 Networking Buffet Lunch Fairways Restaurant

A smarter way to secure your space Verkada is a fully integrated hardware and software solution that strengthens safety and simplifies security ownership. Today, our suite of connected devices provide enterprise organisations with meaningful insights into the health and safety of their environments. In the future, we’ll deepen our use of machine learning to continue building technology that protects people, places and privacy at scale. Learn more at verkada.com

EMEA HQ 17th Floor, The Tower, The Bower 207 Old Street London EC1V 9NR, UK

UK Local: +44 20 4552 5800 Toll–Free: 0808–196–2600 uk-sales@verkada.com

Seminars MONDAY 2ND NOVEMBER 09.55 – 10.40

Seminar: “Making Social Care Matter” Looking back at the broken promises and what the future might look like. Is the National Care Service the answer? Rising demographic challenges and more delay or broken promises! • • •

Nadra Ahmed CBE DL Co-Chair National Care Association

10.45 – 11.30

Nadra Ahmed CBE has 40 plus years’ experience in social care, beginning as a Registered Manager. Elected Chairman of the National Care Association in 2001, she has since become a prominent national voice for the sector. Nadra is Co-Convenor of the Cavendish Coalition, representing health and social care workforce interests. She has served on numerous government advisory committees and taskforces, including at Ministerial level, and held Board appointments with Skills for Care, SCIE and Parkinson’s UK and many more. Nadra supports vulnerable communities through voluntary roles as Patron, President and Trustee. She is Kent Ambassador and Deputy Lieutenant of Kent.

Seminar: “Safety In Care - The Role of Technology” • • • • •

Jayne Connery Director CCFTV

The last ten years The current issues What resolution might look like

The importance of safety and transparency in health and social care How technology is transforming care, improving outcomes for residents and supporting staff Independent safety monitoring: balancing dignity, privacy and protection Real-life case studies demonstrating how technology has helped resolve concerns and improve care Future opportunities for technology to strengthen quality, accountability and public confidence in care.

Jayne Connery FRSA FRSPH is the Founder and Director of Care Campaign for the Vulnerable (CCFTV), a national not-for-profit organisation dedicated to improving safety, transparency and dignity in health and social care. A recognised campaigner, speaker and media commentator, Jayne works with government, regulators, care providers and families to influence policy and drive positive change. She is a passionate advocate for independent safety monitoring, dementia care, NHS Continuing Healthcare and family involvement in care decisions. Drawing on both professional and personal experience, Jayne is committed to ensuring that the voices of vulnerable people and their families remain at the heart of care.

Seminars MONDAY 2ND NOVEMBER 11.00 - 11.30

Roundtable: “Cyber through a CEO lens: The importance of thorough testing and cyber resilience planning.” Angela Murphy is a recognised leader in social care, dedicated to transforming lives through innovative, person-centred support and collaborative leadership. With over 30 years’ experience in health and social care, Angela brings a wealth of expertise in local government, healthcare, and charity governance to the sector. As the Chief Executive of Fitzroy, she leads a charity with more than 100 homes supporting over 900 people with learning disabilities, autism and mental health needs to live independently and thrive.

Angela Murphy Chief Executive Craig Richards Executive Director of Transformation & IT Fitzroy

With over 15 years of experience spanning the mobile technology, local government, and social care sectors, Craig Richards brings a unique perspective to transformation and IT in social care. Craig is passionate about embracing technology as a catalyst for positive change, believing it can revolutionise how care is delivered and managed. He champions user-centred design and co-creation, ensuring that digital solutions truly serve the needs of both staff and the people we support. Known for his collaborative leadership style, Craig empowers teams to challenge the status quo and drive innovation.

Roundtable: “The Digital Excellence Roadmap” 15.05 – 15.35 Peter Kinsey Chair Iris Care Group

16.45 – 17.45

Join Peter Kinsey to discuss what “good” looks like in digital social care with a clear roadmap that guides the future development of digital. Peter Kinsey is the Chair of Iris Care Group. He has worked in health and social care for41 years, including 7 as a Director in the NHS, 18 as the CEO of several national care companies and 6 as a Chair. Peter is a also an executive coach and a consultant. For the last 10 years Peter has been the Chair of Care England’s Working Age Adults Group and has been involved in shaping national policy. He recently chaired the national working group that produced the “Good Practice Guide to Preventing Choking Deaths among People with learning Disabilities” and is currently chairing another working group which is producing the “Digital Excellence in Care” report. He was the 2023 winner of the Care Talk Top 30 and has an MBA, an MA in Mental Health and Learning Disability and is an NLP Master Practitioner.

Fireside Chat: “Ask anything Q & A” Ian Donaghy enjoys a fireside chat with 5/5 double outstanding care provider from Wren Hall & Queen’s Nurse Anita Astle MBE including a unique opportunity to. This is an invaluable opportunity to talk to someone who created one of the finest care homes in the UK to find out how she developed her team with one common purpose of giving people the lives they deserve.

Ian Donaghy Keynote Speaker Anita Astle MBE Queen’s Nurse

Big Ian Donaghy is more than a speaker, he is also a doer and film-maker who works tirelessly to raise dementia awareness and combat loneliness, always focusing on the individual drawing on his experience of 20 years teaching young people with learning difficulties, and nearly 10 years in the world of care. It is no surprise that he is the most in demand dynamic conference speaker with his infectious enthusiasm that is simultaneously entertaining and thought-provoking making audiences laugh and cry in equal measure. Anita Astle is a Queen’s Nurse and created and led her family care home Wren Hall for decades with them being a beacon of quality receiving back to back 5/5 OUTSTANDING CQC reports based on EXEMPLORY practice and culture. After selling Wren Hall Anita is now offereing her almost unlimited expertise to help YOU! If you have a care home group, one care home, want to implement exciting change to improve people’s lives Anita’s knowledge and pracademic hands on approach based on years of Dementia Care Matters values is perfect!

Seminars TUESDAY 3RD NOVEMBER

08.20 – 08.50

Roundtable: “The Compliance Illusion™: Why Well Governed Organisations Can Still Misunderstand Operational Reality” Brett Edwards is the Founder of BC Assure and creator of The Compliance Illusion™ framework. With more than 20 years’ senior leadership experience across governance, executive assurance, health, safety, fire, operational risk and compliance, Brett helps Boards and Executive Teams strengthen organisational understanding and improve executive decision making. His work challenges conventional assumptions about assurance and organisational performance, encouraging leaders to question not only what they know but how they know it.

Brett Edwards C Assure

08.20 – 08.50

Steve Dorrington Owner Dorrington House Care Homes

Roundtable: “Funding Ethics – relationship with local authorities and refunding”

Seminars TUESDAY 3RD NOVEMBER

09.00 - 09.45

Seminar: “What next for social care? The implications of new leadership in no.10.”” The new prime minister, Andy Burnham, has made a clear commitment to social care reform. In this presentation we’ll discuss what that might mean for the sector and the role that may be played in it by DHSC and the Casey Commission • • • • •

Simon Bottery Senior Fellow Social Care at Kings Fund

10.50 – 11.20

Neil Reid-Chesworth Chief Operating Officer Bira Care Homes

The new PM has a personal and professional commitment to adult social care Despite the phrase ‘national care service’, there is as yet no clear plan for reform of the sector Both DHSC and the Casey Commission will play key roles in determining what reform might look like and - in the case of the Commission - how it might be funded Even if there is agreement on a plan, reform still faces strong headwinds from the state of the economy and lack of public prioritisation The social care sector can play an important role in keeping reform on the agenda and increasing the chances of it happening.

Simon Bottery leads The King’s Fund’s work on adult social care, which includes the annual Social Care 360 report on the key trends in the sector and research areas including access to social care, the care workforce, the provider market, integration with health, and social care funding. He chairs the advisory board of the School for Social Care Research. Before joining The King’s Fund in September 2017, Simon was Director of Policy at the older people’s charity Independent Age. He has wide experience in policy, communications and journalism, including as Director of Communications at Citizens Advice. He has also worked for the development charity ActionAid, in the commercial sector for Guinness and in BBC local radio.

Roundtable: “Better leaders, Better Care, Better Business: Developing Leadership at Every Level in Care” Neil Reid-Chesworth is Chief Operating Officer of Bira Care Homes Group and serves as Responsible Individual across a portfolio of residential and nursing care services in Wales and England. With extensive experience in care home operations, quality assurance, regulatory compliance, workforce development, and service improvement, Neil has led organisations through periods of growth, transformation, and regulatory challenge. His work focuses on building strong leadership teams, creating positive workplace cultures, improving resident outcomes, and ensuring services remain inspection-ready and compliant with regulatory standards. Neil is particularly passionate about leadership development and organisational health within social care. Drawing on practical frontline experience and leadership psychology, he supports teams to strengthen leadership capability, improve team performance, and foster positive workplace cultures that enable both staff and services to thrive.

Delegates

Anchor

District Manager

ANW Care

Director

Apex Care Homes Ltd

Director Director

Ashton Care Ltd

Director

Avante Care & Support Ltd

Director of Operations

Barchester Health Care Ltd

Operations Manager

Belmont Healthcare

Quality & Compliance Manager

BIRA Care Homes

CEO Registered Manager Chief Operating Officer Director

Birkdale Village Care Home

Director

Bupa

Director of Public Sector & Hospitality

Clarendon Care Homes

Operations Manager

Clarendon Group

Director of Care, Quality & Governance

Dorrington House

Owner

Elysium Healthcare

Deputy Hospital Director

Englishoak Care Homes

Chairman Chairman - Lead Designer

ExtraCare Charitable Trust

Wellbeing Research & Innovation Lead Manager

Fitzroy Support

Chief Executive Executive Director Transformation & IT

Fountain Lodge Care Home Limited

Director

Gaia Care Homes

Director of Operations

Garland Lodge

General Manager Director

Gold Care Homes

Associate Director of Finance Business Manager

Healthcare Homes

Regional Facilities Manager

Iris Care Group

Chair

Delegates

Jewish Care

Registered Manager Registered Manager

Lilian Faithfull Care

Chairman

Maria Mallaband Care Group

Head of Specialist Nursing

Midlands Care

Care & Clinical Director

Milewood Healthcare

Quality & Compliance Manager

Nightingale Hammerson

Care Quality improvement Lead

Oakfield Care (Ashtead) Ltd

Director Head of Hospitality Head of Procurement Unit Manager Client Relations Assistant

Priscilla Wakefield House

Quality Assurance Manager Finance Manager

Serenity Homes Ltd

Director of Compliance Home Administrator

Shaw Healthcare (Group) Ltd

Operations Manager

Signature Care Homes

Client Liasion Manager

Splendid Care Homes

Clinical Deputy Home Manager

Springcare

Registered Manager

St Mary’s Care Group

Regional Director

Step Forward Support

Director of Operations Director Quality & Commissioning

Sunrise Care

Director Director

Tregwilym Lodge

Senior Registered Manager Training & Development Manager

Trinité Homes Ltd

Director Director

University of Buckingham

Honorary Fellow

Welford Healthcare

Regional Director

Dates for your Diary

25th & 26th January 2027

Radisson Blu Hotel Manchester Airport

28th & 29th June 2027

The Manchester Deansgate Hotel

Radisson Hotel & Conference Centre, London Heathrow

Scan or click here for our website:

11th March 2027

7th & 8th June 2027

Hilton London Canary Wharf

18th & 19th October 2027

10th & 11th May 2027

Radisson Hotel & Conference Centre, London Heathrow

20th & 21st September 2027

TBC

10th & 11th November 2027

Radisson Hotel & Conference Centre, London Heathrow

Scan or click here for our website:

Supporting care homes for over 30 years We have built strong relationships with suppliers and manufacturers, enabling us to bring our customers specialised products at competitive prices.

MEDICAL EQUIPMENT SERVICE & MAINTENANCE HYGIENE PRODUCTS

Dedicated Account Managers Personalised support on our full product range.

Service & Maintenance LOLER Inspections, urgent repair and full installations.

01423 873666 sales@beaucare.com

Fast & Reliable Deliveries Consistent deliveries and customisable delivery options.

BEAUCARE.COM

SHARE YOUR TIME AT OUR EVENT ON SOCIAL MEDIA! #FECareForum @forumeventsltd @forumevents Forum Events & Media Group

ALSO LET

KNOW YOUR EXPERIENCE!

Trusted by over 4,300 Care Providers in the UK.

Award-winning Care Apprenticeships Level 2

Adult Care Worker

Level 3

Lead Adult Care Worker

Recruitment pressures. Rising expectations. The need for consistent, high-quality care. Paragon Skills helps you meet these challenges head-on. As an award‑winning care‑sector specialist, we deliver apprenticeships from Level 2 to Level 5 that develop skilled, confident staff who stay with you longer.

With Paragon Skills, you can:

Level 3

Safeguarding Practitioner

Level 5

Leader in Adult Care

Why choose Paragon Skills? Free Apprenticeship Recruitment Service* Commercial courses available 100% EPA Pass Rate, with 65% of achievers gaining a Merit or Distinction Over 20 years experience of providing high‑quality apprenticeship training 88% of our employers would recommend

Fill Skills Gaps with job ready apprentices.

Improve Retention through structured development.

Build a Pipeline of future leaders in your business.

Strengthen CQC Outcomes through high quality training.

paragonskills.co.uk | hello@pgon.co.uk

Supplier Directory 1st Waste Management Consultants Ltd 07754 553 307 | s.myatt@1stwaste.co.uk | 1stwaste.co.uk For more than 25 years, 1st Waste has supported the UK care sector with tailored waste management, developing a deep understanding of the operational realities involved in running frontline services. We manage complete waste requirements for residential care homes, nursing homes, supported living providers, and specialised care units nationwide. By partnering with us, care providers benefit from: Cost Savings: Enhanced financial efficiency achieved through fully optimised waste streams, appropriate collection frequencies, and regular service reviews. Total Compliance: Round-the-clock digital access to essential documentation through our client portal, ensuring continuous CQC-readiness and robust audit trails. Streamlined Convenience: Absolute operational simplicity with a single dedicated point of contact, one consolidated monthly invoice, and a unified portal to manage all waste streams. This comprehensive approach removes administrative burdens, allowing frontline teams to focus entirely on resident care.

Added Value Enterprise 07483 153 380 | andy.follows@a-v-e.com Added Value Enterprises (AVE) specialise in delivering cost savings to businesses across the hospitality, care, education, healthcare and leisure sectors – utilising their vast network to ensure their clients can implement a firstclass supply chain which ticks all of the boxes in terms of customers, compliance and costings. The expert team works with companies across the UK to simplify their food and non-food supply chains, acting as a single point of contact as well as delivering comprehensive audits of existing arrangements, analysing menu impact, and evaluating upcoming market trends to help their clients stay ahead of the curve. Nutritional experts within the team provide all of the support and guidance clients need to offer quality, balanced and sustainable menus – including through bespoke workshops.

Age Care Pro 0808 303 9846 | sam@agecare-bathrooms.co.uk Age Care Pro specialises in accessible bathroom design, supply, and installation across the UK. Born out of Age Care Bathrooms, who have installed accessible bathrooms for over 20 years, we combine hands-on experience with a modern, structured approach. We deliver level-access showers, walk-in baths, wet rooms, and full bathroom adaptations, tailored to elderly and disabled clients nationwide. Our in-house designers, surveyors, and qualified installers manage every stage, from assessment and CAD design through to installation and aftercare, to the highest standards of safety, accessibility, and quality. We work closely with occupational therapists, local authorities, and housing associations to ensure adaptations comply with accessibility standards and building regulations. Age Care is SafeContractor certificated, reflecting our commitment to rigorous health and safety standards. Our nationwide installation teams combine local delivery with the consistency of a single national provider, making us a trusted partner for local authority frameworks, housing associations, and private clients.

Beaucare Medical Ltd 01423 873 666 | sinead@beaucare.com Beaucare is a nationwide, award-winning, multi-sector supplier specialising in medical equipment, service and maintenance, and hygiene products. With over 30 years of trusted experience, we have built strong partnerships with leading suppliers and manufacturers, enabling us to offer high-quality, specialist products at competitive prices. We focus on delivering exceptional value, reliable support, and long-term solutions, so our customers can operate with confidence. Our experienced Account Managers take the time to understand each organisation, providing expert advice, ongoing support, and a truly personal service you can rely on.

Brewers Decorator Centres marcus.elwin@brewers.co.uk | brewers.co.uk Brewers Decorators Centre’s are the largest dedicated supplier of decorating materials in the UK, supplying paint and specialist coatings, including wallpaper, tools, spray, sundries, PPE and access equipment. We have over 250 stores, supplying all of the major paint brands including Albany, Benjamin Moore, Crown, Dulux, Earthborn, Farrow & Ball, Graphenstone, Johnstones, Little Greene, Zinsser, and much more. Founded in 1883 Benjamin Moore paints who are supporting our meetings today are here to introduce their brand which help reduce maintenance cycles and have a unique colour lock technology. Wallpaper Direct is just one of our brands, supplying papers from Anaglypta, Cath Kidston, Cole & Son, Colefax & Fowler, Harlequin, Jules, Jean Paul Gaultier, Ralph Lauren to name a few. Alongside Wallpaper Direct, Brewers can offer One Piece Wall Murals supplying a company design or thousands of options from stock images. PaintWell, Paint Shed & Promain are also part of the Brewers Group

Buildzone Maintenance 07825 796 098 | jamie.rother@buildzoneuk.com | buildzoneuk.com Buildzone Maintenance Ltd is part of the Buildzone UK Ltd Group. We operate as a standalone company specialising in works within the care sector whilst enjoying the benefits of group structure. We are a Nationwide Contractor with significant strength in the North West, North East, South and South East. We are currently working for a number of care providers carrying out reactive and planned maintenance projects. We also have significant experience in delivering full and partial home refurbishments (all of which were programmed and phased to suit the homes and ensure disruption is kept to a minimum). We act as main contractor and principal contractor covering all aspects of building / construction work and have a dedicated office team dealing with all day to day enquires. This includes logging and organising work orders, providing ETAs and updates to clients and pulling together relevant paperwork and signed job sheets on completion.

Carechair 07376 234 232 | kirstydiver@carechair.co.uk For over 35 years, Carechair has been designing and manufacturing beautifully crafted furniture for care homes across the UK. Working directly with care home owners, operators and their teams, we create tailored furniture and interior solutions that combine comfort, durability and timeless design – helping transform care environments into welcoming spaces that truly feel like home. From seating, dining and bedroom furniture to fabrics, accessories and interior design support, our experienced team can help with everything from a single-room refurbishment to a complete new care home project. Every piece is designed, crafted and quality-checked at our Yorkshire headquarters, giving our customers greater flexibility, dependable quality and a personal service from concept through to installation. Meet Carechair to discover how we can help bring your next care environment to life.

CareSignals 02890 571 909 | dylan@caresignals.co.uk | caresignals.co.uk CareSignals brings all of a care operator’s data into one place. We connect the systems care groups already use for occupancy, staffing, finance, clinical and compliance. Then we turn that data into insight they can act on. Operators use CareSignals to spot problems early, benchmark homes against each other and give boards, regional managers and home teams the same trusted numbers. Our platform includes live dashboards, automated reporting, clinical governance analytics and on-site digital signage that puts real-time information in front of staff across every department. We work with care groups across the UK and Ireland, building around how each operator actually runs, from data integration and warehousing through to bespoke dashboards and alerts. Meet us to see what your data could tell you when it finally lives in one place.

De BeleefTV 02045 529 975 | service@debeleeftv.co.uk | debeleeftv.co.uk De BeleefTV is Europe’s best-selling interactive activity table, trusted by care homes and care professionals in over 10 countries. Designed with the care sector in mind, De BeleefTV is a large, interactive digital activity table created for older adults living with dementia and for people with learning disabilities. With a focus on meaningful and rewarding activities for people of all cognitive abilities, De BeleefTV supports care teams throughout the day, helping to save time while creating positive experiences and improving residents’ mood and wellbeing. From sensory experiences to engaging memory games, puzzles and creative activities, De BeleefTV offers something for everyone. Developed in collaboration with healthcare professionals, its first-party applications are designed not only to entertain, but also to encourage social interaction, stimulate movement and support memory recall. With over 300 games and activities, De BeleefTV is incredibly versatile and can be adapted to different interests, abilities and needs.

DELABIE | DVS 07917 867 764 | steve.bruce@delabie.co.uk | delabie.co.uk DELABIE | DVS is Europe’s leading manufacturer of water controls and sanitary fittings for commercial environments. With over 150 years’ experience, they provide innovative, hygienic and sustainable solutions for healthcare and other highly frequented public and commercial settings. DELABIE | DVS has developed a range of solutions that deliver safe, temperature-controlled hot water and help reduce the risk of infection from bacteria such as Pseudomonas aeruginosa within healthcare water systems. These include SECURITHERM pressure-balancing mechanical mixers, BIOFIL terminal filters and BIOCLIP mixers with removable bodies or spouts for disinfection. Every product is individually tested before delivery to meet the demands of hospitals and care homes. Complementing its hygienic product range, DELABIE | DVS also offers INFORM, an intelligent water management system. INFORM provides real-time temperature and usage monitoring, automated reporting and data insights to support compliance with HTM 04-01 and HSG27, helping healthcare estates teams maintain safe and healthy water systems.

Expansive Solutions Ltd 07803 284 765 | sam@expansivefm.io | expansivefm.com expansive is an award winning cloud-based facilities, maintenance, and property management platform built to make FM teams’ lives easier. Designed for facilities managers across all industries, our intuitive, mobile-first CAFM system streamlines maintenance, improves compliance, and cuts costs, without the complexity of traditional solutions. From asset tracking to contractor management, real-time reporting, and predictive maintenance, we help FM teams ditch spreadsheets, reduce downtime, and take control of their operations. Fast to implement and easy to use, expansive gives you the tools to work smarter, stay compliant, and prove ROI, without the stress.

FamileoPro 07802 341 282 | shannon.matthews@famileo.com | famileopro.com/en-gb/ Bringing Families Closer, Every Day We help residential care homes strengthen the bond between residents and their families—whoever they support, and wherever families are. A personalised newsletter keeps loved ones connected to daily life. Our digital & printable lifebook preserves every resident’s story, ready to share with families and support your CQC compliance. Plus, create your own care home newsletter, share your news with families and bring photos to life on your TV screens with our digital signage box. Trusted by over 2,700 care homes, Famileo brings simple tools, real connection, and reassurance to residents and families alike.

Fowler UK (Trading) Limited 07857 486 313 | will.fowler@fowleruk.com | fowleruk.com Fowler UK provides commercial laundry and catering equipment services, supporting businesses across the UK throughout the entire life of their equipment. From initial consultation, free site surveys and bespoke CAD design through to installation, our team delivers practical support tailored to each customer’s needs. With a continuously growing team of over 25 engineers operating across the UK, we support care groups ranging from single site operators to estates of over 100+ locations. Our services include planned maintenance, reactive repairs and compliance servicing, helping keep equipment operating reliably and efficiently. With a focus on responsive engineering support and minimising downtime, we help ensure commercial laundry and catering facilities continue to operate as they should.

Gainsborough Specialist Bathrooms 01527 400 022 | andrew.williams@ghg-uk.com Through expert evolution, we are now a total bathroom solution specialist that delivers assured care, safety and accessibility for semi-ambulant bathers, healthcare providers and moving and handling professionals. Our holistic products and services deliver ultra-efficiency and cutting-edge antibacterial protection with a bather-centric approach. Duty of care is safeguarded by our excellence in bathroom and wet room ergonomics that meet the healthcare challenges of today and tomorrow. We are a proven partner that delivers all aspects, sustainably. From complete bathrooms and wet rooms to transfer equipment and sanitary ware; project design and management; technical innovation and support; to complete installation and lifetime servicing – Gainsborough is the solution.

GetCareStaff 07887 500 025 | mdanis@getcarestaff.com | getcarestaff.com “You can’t cut your way to success”. You can now – with GetCareStaff. GetCareStaff is a brand-new technologyenabled workforce platform for the 21st century, cutting agency costs, cutting time to filling shifts, and cutting your staff admin and reporting. Built specifically for the UK care sector, connecting all types of care homes directly with qualified, verified care staff of all grades from carers to nurses – when and where they are needed. GetCareStaff addresses the ongoing staffing pressures facing UK social care, including persistent vacancies, high staff turnover and the costs of traditional agency provision. Removing a significant part of the established ‘agency premium’, GetCareStaff enables care providers to fill shifts more efficiently and quickly, reducing agency dependency, and gaining greater visibility and control over their flexible workforce. Manage staff needs through a dedicated portal, and monitor everything from a real-time dashboard. It’s recruitment and staffing planning made easy. Get Going. GetCareStaff.

Ideagen 07517 694 741 | alistair.brown@ideagen.com | inphase.com Care homes don’t fail inspections because staff don’t care — they fail because the proof of good care is scattered across paper files, spreadsheets and someone’s memory. Ideagen Healthcare Guardian brings it all into one place. Incidents, audits, feedback and policies connect automatically, so patterns that usually stay hidden — the near-miss that keeps recurring, the audit score quietly slipping — surface before they become a safeguarding concern or a Regulation 17 finding. Staff report from their phones in under three minutes, forms built specifically for care home routines, not retrofitted from acute hospital software. For single homes or multi-site groups, it means inspectionreadiness every day, not a scramble the night before. Unlimited users, forms and dashboards, one licence. We work with care providers across the UK supporting the people they care for — and the teams doing that work.

Lifted 07447 497 345 | will.bovington@liftedcare.com | lifted-talent.com Within a generation, the number of people who need care will double, and there aren’t enough people to provide it. Lifted believe the answer starts with the people who do the work: finding them, keeping them, and giving them the respect they have always deserved. Rachael Lifted’s CEOs mum was diagnosed with dementia at 56. She saw first-hand what brilliant care looks like, and how hard it is to find and keep the people who give it. So she started her own care company. And she ran head-first into everything every provider knows: drowning in applicants but never reaching the right ones, thousands of pounds on compliance advice that was out of date the moment it landed, and no good technology. Lifted is the platform she wished she’d had. Built by people who’ve carried the pager, sat with the families, and sweated the inspections. For everyone who does the same.

Mitsubishi Electric 07595 566 477 | michael.egan@meuk.mee.com | les.mitsubishielectric.co.uk Mitsubishi Electric supply heating, cooling, ventilation and controls solutions designed to help care home operators create comfortable, energy-efficient environments for residents, staff and visitors throughout the year. We understands the challenges facing care home providers, from rising energy costs and ageing infrastructure to carbon reduction targets and the need to maintain resident comfort without disrupting daily care services. We work with care home directors, managers and facilities teams to optimise HVAC performance, improving energy efficiency and reducing operational costs. By delivering reliable temperature control, improved indoor air quality and enhanced occupant comfort, our solutions support resident wellbeing and contribute to healthier care settings. Our HVAC systems are manufactured to exacting standards and backed by comprehensive pre and after-sales support. Whether upgrading existing facilities, or developing new care settings, Mitsubishi Electric can help you meet operational and net zero ambitions while ensuring the comfort and wellbeing of those in your care.

More Days Studio 07542 181 145 | warren.hobden@moredays.co.uk | moredays.studio Digital operations for the Living Hours. The Living Hours are the waking hours of a resident’s day. Studio is the system your team uses to plan them, run them and see what they did for each person. Care records cover rest and care. The other ten hours, where CQC’s Caring domain is judged, have no plan, no record and no way to prove what happened. Coordinators plan each resident’s day around what matters to them and record what they enjoyed and how they felt. Each night that becomes a Journey Score, with views for manager and group director, evidence mapped to the Single Assessment Framework and sessions sent to the care record. Families get the Family Window: what Mum did and how she felt, and reply by photo or voice note. Care is the start. Life is what matters. Inspection readiness is a by-product of good care.

Paragon Skills 07990 001 908 | kylie.jenkins@pgon.co.uk | paragonskills.co.uk Paragon Skills is the leading apprenticeship training provider within adult social care, partnering with employers across England to help attract, develop and retain talented people. We work closely with businesses to deliver high-quality care apprenticeship programmes that build skills, improve productivity and support workforce growth. From recruitment and onboarding to programme delivery and achievement, our experienced teams provide tailored support every step of the way. Whether you’re looking to address skills gaps, upskill existing staff or strengthen your talent pipeline, Paragon Skills helps organisations maximise the benefits of apprenticeships while investing in their future workforce.

Pharmacy-Xpress admin@pharmacy-xpress.co.uk Pharmacy-Xpress gives care homes free software with their pharmacy service. Our Care Home Portal and Training Portal help you reduce cost, maximise visibility and minimise risk. Our in-house technology gives us a unique edge in preparing and dispensing medicines for care homes at scale. We offer nationwide same-day delivery and have been care home specialists for 16 years. Book a meeting to see it working.

Rangewell 02039 360 069 | alasdair.mcpherson@rangewell.com Rangewells’ Debt Advisory Specialists work with growing, entrepreneurial Care Groups to analyse their current funding and ensure they are achieving the most affordable and appropriate finance. 87% of Care Groups could save significantly on their finance and funding. Rangewell’s Advisors have all worked at lenders. They know how to structure and present complex proposals meaning you get the best lending at the best rate. Product Range and Services: Financial and Debt Advisory | Fundraising for Expansion | Refinancing | Buying and Selling of Care Businesses

SINGU Healthcare 07775 100 300 | sam.dawson@micad.co.uk | singu.com/healthcare SINGU Healthcare helps care providers run safer, cleaner and more compliant homes without adding to the paperwork. As part of SINGU Group, we bring together trusted software already used across NHS hospitals and estates in one connected platform. With SINGU, care teams can plan and evidence cleaning, manage meals and dietary requirements, carry out audits, log maintenance and keep on top of statutory compliance checks such as water hygiene and fire safety. Staff are assigned tasks and track them on mobile devices, so they know what needs doing, and managers can see what’s been done in real time. The result is less time chasing records and more time with residents. When inspectors ask for evidence, it’s already there: time-stamped, organised and easy to share. Whether you run a single home or a growing group, you’re backed by a UK team that understands health and care environments.

Spearhead 07385 031 440 | truan.remmington@spearheadhealthcare.com | spearheadhealthcare.com Delivering consistently high standards of care takes dedication, strong leadership and the right partners behind you – especially in today’s environment, where increasing operational pressures and growing compliance demands mean every supplier needs to add real value. What makes Spearhead different isn’t just what we supply – it’s how we support you. You have a personal account manager, fast access to support, quality care-specific products you can rely on, dependable nationwide delivery, and ongoing partnership. Our role is simple: remove complexity from your supply chain, protect your standards and help your teams succeed – so you can stay focused on delivering outstanding care.

Symphony Hearing (UK) Limited & Symphony Sound (UK) Ltd 07733 774 332 | Pritesh@symphonyhearing.com | symphonysound.co.uk | symphonyhearing.com At Symphony Sound, we believe everyone deserves to feel included in the conversation. In care and retirement settings, background noise and poor acoustics in shared and communal spaces can make it difficult for residents to hear and understand speech. This can lead to frustration, withdrawal and isolation particularly for people living with hearing loss or dementia. We provide specialist acoustic and hearing equipment designed for lounges, dining rooms, activity areas and other communal spaces. Our solutions make speech clearer, reduce distracting noise and help residents engage more confidently in conversations and group activities. Every installation is supported by dedicated training and education, giving care teams the knowledge and confidence to use the equipment effectively and support individual hearing needs. Together, our equipment and training create calmer, more inclusive spaces where residents can participate, connect and feel part of their community.

Veolia 07584 104 091 | kellee.wilkes@veolia.com | veolia.co.uk Veolia UK recycles waste, treats and conserves water, and creates energy for communities and businesses. We bring these services together into circular systems that turn environmental and geopolitical challenges into practical, costsaving solutions. Part of the UK’s infrastructure for more than 120 years, we combine local insight with global expertise. Our teams are meeting today and tomorrow’s demands such as reducing energy and water use in data centres, using AI to detect water leaks faster, and removing harmful PFAS chemicals from water supplies. We protect our natural resources while helping you cut costs, build resilience and meet your sustainability goals - because what’s good for the planet is also good for business and our communities.

Verkada 07894 227 608 | jamie.anidjah@verkada.com | verkada.com Verkada is a cloud-based physical security company that uses AI to help organizations protect people and places. Its unified platform brings together video security cameras, access control, alarms, environmental sensors, intercoms, and visitor management, all managed through a single application, Command. Verkada’s AI runs at the edge, directly on its devices, enabling features like natural language search, people and vehicle detection, license plate recognition, and real-time alerts. Instead of scrubbing through hours of footage, teams can find what matters in seconds and respond to incidents faster. AI-driven analytics also surface patterns such as occupancy trends and unusual activity, helping organizations move from reactive monitoring to proactive security. Built with strong cybersecurity at its core and updated automatically through the cloud, Verkada’s intelligent platform gets smarter over time. Thousands of schools, healthcare providers, retailers, and enterprises worldwide trust Verkada to make their spaces safer and their operations more efficient.

WebBox 07859 043 346 | will@webboxdigital.co.uk | webbox.digital WebBox helps Health & Care organisations attract more enquiries and referrals through clear, easy-to-use websites and effective digital marketing. Choosing a care service is a significant decision. Families, people seeking care and professionals making referrals need to understand what you offer, trust your organisation and know how to take the next step. We build and improve websites that showcase the quality of your care, answer your audiences’ questions and make it easy to enquire, arrange a visit or make a referral. We also help the right people find your services through search engines and online advertising, with ongoing support to keep your website secure and up to date. Our focus is on helping you build trust, generate more suitable enquiries and referrals, and support higher occupancy.

White Oaks Compass Group UK & Ireland 07585 872 679 | troy.dowden@compass-group.co.uk | white-oaks.co.uk Writing At White Oaks, we believe great care catering is about more than serving meals, it’s about enhancing residents’ health, wellbeing and quality of life. As a specialist catering partner for the senior living sector, we offer two flexible solutions: Fully Outsourced Catering, providing complete kitchen and dining management, and Catering Procurement Plus, supporting in-house teams through strategic sourcing and expert guidance. Backed by a multidisciplinary team and the strength of Compass Group UK & Ireland, we help care providers reduce costs, streamline operations and maintain consistent quality. Our focus is on delivering fresh, safe, nutritious and enjoyable meals that bring comfort, encourage connection and support residents to live well. Through exceptional food, expert service and operational excellence, we make every meal an opportunity to enhance the resident experience.

Workforce 07481 345 626 | brian@workforce.com | workforce.com/uk Workforce.com is the leading all-in-one platform designed to help businesses manage the entire employee lifecycle with ease. From HR and Scheduling to Payroll, Workforce.com empowers Care companies to simplify staff scheduling, reduce agency costs, enhance employee retention and satisfaction, whilst safeguarding safe staffing levels. By reducing administrative work, managers can focus more time on what truly matters: leading on the frontline

HELD TWICE YEARLY! 25th & 26th January 2027 - London 28th & 29th June 2027 - Manchester The FM Forum brings together senior FM professionals and top suppliers for a day and a half of focused business meetings, interactive seminars, and valuable networking opportunities. It’s the ideal event to connect, learn, and discover new solutions in the FM sector! Explore how our event unfolds here

Scan or click here for our website

01992 374077

l.rose@forumevents.co.uk

/fm-and-tech-forum