Horizons September 2014

Horizons September 2014

A publication of the Cumming-Forsyth County Chamber of Commerce

Prestige Members Northside Hospital-Forsyth Premier Corporate Sponsor

Forsyth County Government

DeKalb Office

The City of Cumming

Georgia Power

Children’s Healthcare of Atlanta

Inspiring Smiles

Taubman

Alpharetta Children’s Dentistry

Kaiser Permanente

Michael Williams Smithfield Farmland

jTech Networks

Lou Sobh Honda

Network on the Links at Chamber Annual Golf Tournament

T

he Cumming-Forsyth County Chamber of Commerce is excited to announce its 27th annual Chamber Golf Tournament on Monday, September 22, 2014, presented by Northside Hospital-Forsyth. As one of the Chamber’s hallmark events, the tournament will once again be held at Windermere Golf Club located at 5000 Davis Love Drive, Cumming, GA 30041. The Chamber’s tournament is the perfect opportunity to get out of the office, have fun and network with other business professionals.

The tournament cost is $200 per player, $800 per foursome. This event historically sells out quickly so re s e rve y o u r s p o t e a rl y b y v i s i t i n g w ww. cummingforsythchamber.org or by calling 770-887-

6461. The entry fee includes cart and green fees, lunch, beverages, a participant gift and awards festivities.

Northside Hospital-Forsyth is the long-time title sponsor of this event. Other sponsors include Russell Landscape Group, Inc., Winter Construction, Wilson Hutchison Realty, LLC, North Georgia Promotions, Hansgrohe, American Proteins, Inc., JTECH Networks, LLC, RBM of Alpharetta, Jan Rooney State Farm Agency, Inc. and Comcast Spotlight.

Come out and hit the links with tournament sponsors, local elected officials and fellow Chamber members.

Member Spotlight

Courteous, Helpful, and Trustworthy Car Care Since 1997

F

amily-owned auto repair service provider The Wright Import Center, LLC has been delivering top-quality trustworthy care to cars in the CummingForsyth county community since 1997. The Wright Import Service Center distinguishes itself by providing the friendly customer service expected from a locally owned and operated organization, coupled with the skills and highly trained staff normally found in large national organizations. The team accomplishes this by employing only ASE (Automotive Service Excellence) certified technicians for all areas of work. The staff have years of experience in the auto repair industry, and are trained to solve any auto repair issue efficiently.

As a local, family-oriented company, The Wright Import Service Center impresses customers with their courteous, helpful service. Technicians take honesty very seriously when dealing with customers’ vehicles, ensuring that they provide accurate information and competitive service rates.

Keeping the customer informed is part of The Wright Import Service Center’s mission. On its web site, the company provides a wealth of useful information and online coupons. On the ‘Repairs Explained’ page, customers can find diagrams detailing car anatomy and the repair process. The site also provides helpful information for car owners on how to maintain and repair their vehicles. Unlike other

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HORIZONS September 2014

The Wright Import Service Center owners, Pam and Sammy Wright

service providers that prefer to keep customers in the dark, the Wright Import team is committed to keeping consumers aware of the car maintenance process to ensure transparency and trustworthiness.

The benefits don’t stop at excellent service and communication, however. The Wright Import Service Center is a certified NAPA Auto Care Center with a team of ASE certified experts trained to provide a comprehensive list of major and minor services for foreign and domestic cars and light commercial vehicles. This means that The Wright Import Service Center has the flexibility and clout of major national chains.

Services include: Complete Preventative Maintenance & Auto Repair Services Complete Tire Sales & Services Professional 40 Point Maintenance Inspections ASE Certified Technicians Towing, Wrecker & Shuttle Service Available 24/7 State Emission Testing and Repair Center The Wright Import Service Center’s ability to provide the benefits of an established national organization along with the personal touch they deliver as a family-owned business is what earned them the 2012 Small Business of the Year award from the Cumming-Forsyth County Chamber of Commerce.

The Wright Import Service Center has been an active member of the Chamber for many years. The Center regularly sponsors and participates in the Chamber’s annual Business Expo and is a member of the Chamber’s Business First Investors Council. Both at the customer level and the community level, The Wright Import Service Center goes above and beyond.

Education Costco Donates Backpacks for Local School

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n Monday July 28, Chestatee Elementary School was excited to receive a large delivery of filled backpacks from Costco Wholesale. Two Costco executives met with the principal and two assistant principals at the school to deliver boxes and boxes of backpacks.

The contribution was a part of Costco Wholesale’s 2014 Fresh Start Charity Backpack Program, in which they donate backpacks filled with starter school supplies for all students in one grade level at a local

school. Each backpack included a zippered pencil pouch, 2 pocket style folders, 12” ruler, an eraser and child scissors. The backpacks were given to all kindergarten students at Chestatee Elementary.

In each backpack, Costco included a letter stating, “We feel that every child deserves a Fresh Start to the new school year.” The new Costco store in Cumming looks forward to becoming more involved with Forsyth County Schools as Partners in Education.

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AGA is a participating provider for Medicare, Medicaid and most healthcare plans offered in Georgia.

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In-Depth

Don’t Equate Self-Worth with Sales Success By: Mark McGraw, CEO, Sales Engine, LLC

D

avid Sandler said, “sales is no place to get your needs met,” but too often salespeople get their needs met by eagerly jumping through the hoops their prospect puts down, not for the chance at getting an order, but because they want their prospect to like them. Salespeople mistake their prospect liking them for success because they have “I/R confusion.” What this means, in simple terms, is they mistake their selfworth or “identity” (“I-Side”) with the “roles” (“R-Side”) they play, like “salesperson.”

When someone confuses their “I-Side” and their “R-Side” they exhibit two primary behaviors.

Fear of failure – someone who feels their self-worth is connected to how well they perform a specific role (e.g. salesperson) is not likely to actively prospect or close a prospect’s file.

Fear of failure usually manifests in excuses like, “I’ll make calls next week. My prospects are all busy with month end reports.”

Need for approval – an individual suffering I-Side/ R-Side confusion will continually seek recognition from others that they are succeeding in their role to prove that they are a good person. They are not likely to ask tough questions when a prospect blows smoke and, typically, they will let their prospect control their sales cycle.

Need for approval typically manifests in client empathy statements like, “they said they really liked my proposal because it was obvious I had put a lot of work into it, but their budget was cut yesterday so we need to sharpen our pencils.”

To eliminate I-Side/R-Side confusion start by

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HORIZONS September 2014

internalizing, David Sandler’s rule “who you ‘I’ isn’t what you ‘R’.” That is, your successes and failures in your roles do not affect your self-worth. In sales this is tricky because we get beaten up every day by our prospects, our managers and ourselves.

Next, journal every day about your R-Side and I-Side. R-side journaling typically starts with setting goals in the morning (e.g. 30 calls, 1 networking event, 3 meetings with prospects, 1 workout) then a). noting if you hit your morning goals and b). writing down the lessons you learned during your day. I-side journaling is typically focused on your attitude both in the morning and at night (e.g. “I have equal business stature with my prospects” and “maintained equal business stature even when prospect pressured me to lower prices.”).

Finally, regularly review your successes and lessons learned on your I-Side and R-Side. Even though your sides are separate, they are connected, so reviewing your successes and applying lessons learned will improve your skill at resisting need for approval and fear of failure.

As you become stronger separating your “I” and your “R,” your sales will go up, but if not, that shouldn’t change your self-worth.

Need help with separating your “I” from your “R”, download our free eBook, Why Salespeople Fail at www.salesengine.sandler.com/whysalespeoplefail or signup to receive free sales tips at www.salesengine. sandler.com.

Mark McGraw, CEO of Sales Engine, LLC. Mark is a sales and sales management expert with the ability to identify problems and define strategies for businesses of all sizes and industries. His firm is an authorized licensee of the Sandler Sales Institute® serving Atlanta. We work with presidents, business owners, and individuals who are looking to take their sales to another level.

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Month in Review

Georgia Recreation Parks Association selected the Cumming Aquatic Center to host its 2014 state-wide meet.

Participants could continue to enjoy all that the Aquatic Center has to offer even when not participating in swim meet events.

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HORIZONS September 2014

Tim Hopkins leads the discussion at the Chamber’s quarterly Real Estate Roundtable.

Chamber member sponsors of the GRPA meet included, Northside Hospital-Forsyth, Jim ‘N Nick’s Bar-B-Q and Lenny’s Sub Shop.

Month in Review

The Chamber’s Power Networking Lunch continues to grow and grow, even at new locations like El Don Mexican Bar and Grill.

A full house at City Boyz Bistro for the Chamber’s Power Networking Lunch.

The Chamber’s Women Who Mean Business met for breakfast and networking at The Cupbearer.

Jackie Martin introduces herself and her business, A Matter of Motivation, to the group.

HORIZONS September 2014

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A Family Tradition for

66 YeArs

James Otwell Jr. opened Andean Chevrolet 66 years ago, naming the business after daughters Patricia Anne and Sara Dean – coining the well known Andean name.

Today it is still owned and operated by the founder’s son, daughter, daughter-in-law and four grandsons. Thank you Forsyth for making Andean your favorite Chevy Dealership.

Pictured from left to right: Jacob, John, James, Janet, Jim, and Joseph Otwell

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Economic Development

SBSC

September Lunch and Learn Four Leaders Speak on Success in Georgia’s Manufacturing Industry M

anufacturing has experience d a s tr o n g resurgence in the last few years and Georgia is home to some of the most successful manufacturing companies in the U.S. and across the globe. Manufacturers in Georgia have numerous strategic advantages including the state’s transportation system, its college and vocational education system and its cost of living and doing business. Four companies will share their innovation and growth successes with the manufacturing community on September 16th at the Fourth Annual Next Generation Manufacturing Signature Event at Georgia Tech: Since 2006 Jim Hawk, President & CEO has led Toyo Tires in

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HORIZONS September 2014

doubling its plant size and increasing the number of employees from 81 to more than 1,000. Coca-Cola’s Director of Customer Sustainability, Jeff Foote, utilizes unique energy strategies to keep the company’s carbon footprint to a minimum and costs at record lows. Luke Faulstick, President and CEO of Power Partners credits their tremendously strong and sustainable business results to their work-culture success and ongoing lean initiatives implemented at their facility. Stu Thorn, President and CEO of Southwire, has created one of the m o s t s u c c e s s f u l wo r k f o r c e development programs in the nation while leading the company

to record growth.

Richard Kopelman, Founder & Chairman of Next Generation Manufacturing says “Georgia’s incentives for utilizing innovation for growth are tremendous and many companies are not aware that these opportunities are available to them. By bringing manufacturing executives together to hear from these highly successful companies, they will learn the benefits these companies have experienced by taking advantage of these incentives and resources.”

For additional information r eg a r d i n g N ex t G e n e r a t i o n Manufacturing and the event, including registration, please visit www.nextgenerationmfg.org.

J

oin the SBSC for a September Lunch & Learn on Thursday, September 18, 2014. Hear from Becky Brown with North GA Accounting Consultants, Inc. and Lewis Carlyn with SCORE on understanding your business financials. Financial statements communicate the financial condition, profitability, cash flow and performance of a business. Participants will be provided the basic understanding of the Balance Sheet, Income Statement or Profit and Loss, Statement of Cash Flows, and other pertinent financial reports and information.

The September Lunch & Learn will take place at the University of North Georgia Cumming Campus, located at 300 Aquatic Circle Cumming, GA 30040.

The Lunch & Learn is from 11:30 am to 1 pm and is free for Chamber Members and $30 for NonMembers.

If you have any questions or would like to register for the Lunch & Learn please call the CummingForsyth County Chamber of Commerce at 770-8876461.

Save the Date

Tourism Cumming-Forsyth Welcomes a New Hotel at The Collection

C

umming-Forsyth County will welcome a new hotel in the fall of 2014 with the opening of the Fairfield Inn and Suites at The Collection on Highway 141 on exit 13 off of Hospitality Highway.

The hotel is scheduled to open in November of 2014 with 83 rooms, including 40 doubles, 33 king suites and a board room that will accommodate eight people. The hotel has been a longawaited addition to the community and will be a great asset for visitors, the Forsyth Conference Center, The Collection, Lanier Technical College, Children’s Healthcare of Atlanta-Forsyth and tournaments that come to the community to utilize the area’s parks and recreation facilities. “[Forsyth County] is one of the fastest growing communities in Georgia, specifically in Metro Atlanta. The long-term value of our project will only increase as the county continues to grow.

We feel that Forsyth County has both corporate and leisure travel which creates a good mix of demand for weekdays and weekends,” commented Samir Patel, owner of the Fairfield Inn and Suites by Marriott.

“We are hopeful that Children’s Healthcare of Atlanta-Forsyth will start on its new additional campus soon and we know that will create additional demand for our hotel. Also, the location of the hotel in The Collection at Forsyth will give guests a tremendous amount of convenient amenities. The proximity of the Forsyth Conference Center is also an added benefit. We are hopeful that both the hotel and the Conference Center will be able to work together to bring more meetings and conferences to the county.”

For more information on the Clover Hotel Group and their various Georgia projects, please visit CloverHotelGroup.com.

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Thank You to All of the 2014 Business Expo Sponsors!

featuring:

Weekly Activities

Mon. Family Night, Kids Eat Free, & Bingo at 6pm

Thurs.

Cherry St. Beer Specials & Open Mic at 7:30pm

Wed. Team Trivia at 8pm

Fri. Prime Rib & Steak Specials Sat.

Prime Rib & Steak Specials Sun. Brunch 11am-2pm & Live Music

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10-12 People 3 lbs pulled pork or chicken, 2 slabs of ribs, 1 dozen buns, 2 large coleslaw, 2 large baked beans $120

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Open Mon-Fri 7am Sat & Son 8am

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HORIZONS September 2014

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Member News UNG’s First Annual Ethical Business Leadership Symposium

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his month marks the first Annual Ethical Business Leadership Symposium developed by the BB&T Center for Ethical Business Leadership and the University of North Georgia Mike Cottrell College of Business. The event is titled The ROI of Ethical Leadership in Business and will take place on Friday, September 19, 2014 from 7:30 a.m. to 2 p.m. at the Forsyth Conference Center. It will feature presentations by four of the nation’s top authority figures on ethical practices.

Sessions include: The Opening Address, delivered by Mr. Joel Manby, President & CEO of Herschend Family Entertainment, Undercover Boss participant, and author of Love Works Five Principles for Making the Right Choice Every Time and Potential Risks of Everyday Leadership Tools, by Dr. Bruce Weinstein, “The Ethics Guy” featured ethics expert on Fox News and CNN and author of Ethical Intelligence and Is It Still Cheating If I Don’t Get Caught?

The “How” of Values-Driven Leadership, presented by Dr. Mary C. Gentile, nationally-recognized academic scholar on business ethics, author and director of Giving Voice to Values and senior research scholar at Babson College Creating a Culture That Supports Human Ethics, by Mr. Chuck Gallagher, nationally-known business ethics expert, COO of American Funeral Financial and President of Ethics Resource Group

To register for the event or to learn more, please visit bbtcebl.ung.edu.

P

Plato’s Closet Buys and Sells Trendy Attire in Cumming

lato’s Closet is a niche clothing store that buys and sells fashionable brand-name attire and accessories at discount prices. Its new location recently celebrated a grand opening at 1544 Market Place Blvd, bringing Plato’s Closet’s unique offerings to trendy men and women in their teens and twenties in the Cumming-Forsyth community.

Customers looking to expand their wardrobe can find current fashions at savings of up to 70 percent, while those looking to sell gently-used, brand-name clothing from the past year can enjoy some extra cash. Plato’s Closet pays cash up-front for customers’ clothing and accessories and no appointment is required. Products include clothing, shoes, belts, purses, jewelry and other accessories.

For more information or store hours, please contact the new Plato’s Closet at (770) 8886828 or PlatosClosetCumming.com.

O’Charley’s Cumming Location Celebrates Revitalization

T

he O’Charley’s located at 920 Buford Road in Cumming underwent an expansive revitalization last month, bringing new life to the franchise. The renovation included interior and exterior design alterations along with an updated logo and sign.

O’Charley’s drew inspiration from Charley Watkins, the founder of the franchise, and his motto: “Everyone who walks through this door is a friend of mine.” Interior walls and dividers were removed to create a more open and friendly atmosphere, and to allow for more flexible floor space to comfortably seat larger parties. More booths were installed to emphasize the comfortable atmosphere for guests, including a signature O-shaped booth near the restaurant’s entrance.

The restaurant hosted a celebratory ribbon-cutting on Monday, August 11, 2014.

As a sign of customer appreciation, the first 100 guests that visited the location on Friday, August 8 were rewarded with a free $9.99 meal.

Be sure to stop by and see what the newly redesigned Cumming location has to offer. For more information, please visit http://www.ocharleys.com, or check out the Facebook page at http://www.facebook.com/ocharleysfans.

S&S Technical, LLC Expands & Relocates

S

&S Technical, LLC is proud to announce the expansion of its office and fabrication facilities. Since its inception in 2006, S&S Technical has become a full engineering and fabrication company focusing on the transfer of fluid and gas. The company has added an additional 20 full time positions in the past two years and projects another five positions added by the end of 2014.

S&S Technical relocated from a site off of Hwy 9 to its new location at 1900 Grassland Parkway in Forsyth County, Georgia. The Cumming-Forsyth County Chamber of Commerce was instrumental during the company’s relocation and expansion process. Randall Toussaint, Vice President of Economic Development for the Chamber, assisted S&S Technical with site-selection. The company then utilized Chamber members for its relocation needs including realtor services (through Wilson Hutchison Realty), IT services (from JTech Networks, LLC) and relocation assistance (from A. C. White Relocations).

S&S Technical celebrated its grand opening on Tuesday, August 12, 2014 with a ribbon-cutting ceremony and reception. For more information on S&S Technical please visit www.skidsolutions.com or call 678-867-7024.

HORIZONS September 2014

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Upcoming Events August 26

Member Power Networking LunchNoon, Alessio’s Restaurant & Pizzeria

August 27

2014 Business Expo1 p.m., Forsyth Conference Center

September 9

Member Power Networking LunchNoon, Pueblos Mexican Cuisine

September 11

September 23

Business After Hours5 p.m., Stars and Strikes

Member Power Networking LunchNoon, Good Grub Subs

September 16

Member Power Networking LunchNoon, Tam’s Backstage

September 18

September 30

Member Power Networking LunchNoon, Windermere Golf Club

SBSC Lunch & Learn11:30 a.m., UNG- Cumming Campus

September 22

Annual Golf Tournament9 a.m., Windermere Golf Club

Key to the events Member Power Networking Lunch — Meets every Tuesday at noon at a different location and includes casual networking for 20-35 other business professionals.

Business After Hours — Meets the second Tuesday of every month from 5-7 p.m. at a different host location every month. The purpose is networking and to experience new businesses in the community.

Women Who Mean Business — Meets the first Tuesday of every month at 7:30 a.m. This is a specialized networking group of over 50 female business professionals. Join them for breakfast.

• Please visit our Event’s Calendar at www.cummingforsythchamber. org to see a full list of events, more information and registration.

North Cumming Dentistry New Patients Welcome

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• Accept Medicaid Kids & Adults

• Weekend and Evening Appointments

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@ Facebook.com/NorthCumming • 1715 Friendship Circle | Suite 100 | Cumming, GA 30028 Phone: (470) 253-7349 | Fax: (470) 253-7352

14 HORIZONS September 2014 8788_1_northCummingDentistry081714Pig

Horizons 2014 Officers

Board of Directors

Ann-Margaret Johnston, Chair,

Nelish Patel

Johnston & Associates

CHOA

Russell Landscape

Bob Russell

Bill Cupp

Jon McDaniel

Chris Stockhoff

Thom Smith

Rep. Mark Hamilton

James McCoy

Bruce Longmore

Terry Smith

Darla Light

Mary Helen McGruder

Walter Sears

Matt McClure

Vice President of Economic Development

Lynn Jackson

Andrew Shannon

Rep. Mike Dudgeon

Dr. Buster Evans

Doug Derrer

Charles Banks

Hon. Phil Smith

Daniel Shaffer

Northside Hospital-Forsyth

Chris Ethridge, Secretary/Treasurer Frazier & Deeter, LLC

Chamber Staff

Hampton Inn

Lenny’s Sub Shop

Linda Cole, Past-Chair

Ex-Officio

A.C. Smith Poultry Co. Wells Fargo

Shawn LaFave

Bert Durand

Tracy Moon

Ethan Underwood

North Georgia Promotions Fisher & Phillips LLP

Jeff Pruitt

Forsyth Conference Center

Bruce Hagenau Metcam

John Rasper

Dekalb Office

United Community Bank Lipscomb, Johnson, Sleister, Dailey, & Smith LLP

Pete Amos

Chairman, Forsyth County Board of Commissioners

Paul Chambers AT&T

AGL Resources Chair, Forsyth County Board of Education Superintendent, Forsyth County Schools

Jay Ryerse

Jtech Networks, LLC

Mark Bond

Hayes, James & Associates, Inc.

H. Ford Gravitt

Mayor, City of Cumming

Blake House Sawnee EMC

Forsyth County Public Library Sawnee Mountain Foundation

Forsyth County Manager State Court Judge

Brandywine Printing

Dr. Joanne Tolleson

Hansgrohe

PNC Bank

Derek Brooks

Chair, Forsyth County Development Authority

Jen Bruno

Alpharetta Children’s Dentistry

Snap Technology, Inc

David Seago

Lanier Technical College

Anchor Home Mortgage

Pam Bowman

PB Consulting Services

Mike Wathen

Kaiser Permanente

BB&T

Bank of North Georgia

Carter Barrett

Community Business Bank

Kevin Garmon

Bannister Creek, LLC

Drew Walker

Alliance National Bank

Sen. Jack Murphy Sen. Steve Gooch Rep. Geoff Duncan

President & CEO

Randall Toussaint Alex Girrbach

Director of Operations

Laura Stewart

Director of Communications & Events

Jason Mock

Director of Small Business Services

Anna Barlow

Director of Tourism Development

Jimmy Lane

Rep. Kevin Tanner

Director of Membership Services

Rep. Sam Moore

Maggie Schmitz, Sherri Klug

Jeff Tweed

Membership Services Executive Administrative Assistants

COMPUTER & NETWORK SERVICES

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HORIZONS September 2014