Your Project Guide - Tyler (Standard)

WELCOME TO FORMETCO DIGITAL YOUR PROJECT GUIDE

WELCOME

THANK YOU FOR CHOOSING FORMETCO DIGITAL We are excited to be your partner on your new project. This guide includes all the information you need to guide you through getting your project off the ground.

Britt McConnell Britt McConnell Director of Digital Sales

Great People A Dedicated team focused on you success

Proven Process Clear communication and reliable execution.

Built To Perform Industry-leading displays backed by trusted support.

TABLE OF CONTENTS 03

MEET THE TEAM

04

YOUR PROJECT JOURNEY

05

CUSTOMER RESPONSIBILITY CHECKLIST

06

INSTALLER RESPONSIBILITY CHECKLIST

07

ELECTRICIAN RESPONSIBILITY CHECKLIST

08

FORMETCO RESPONSIBILITIES

09

FORMETCO’S AUTOMATED WIRELESS AGREEMENT (FAWA)

10

WARRANTY

11

CUSTOMER COMMUNICATIONS

12 CUSTOMER SUPPORT

FORMETCO DIGITAL | YOUR PROJECT GUIDE

03

MEET YOUR TEAM THE PEOPLE BEHIND YOUR PROJECT TYLER WILSON Southeast US Digital Sales Manager

tylerw@formetco.com

(770) 880-9418

JEROD EARGLE Project Manager

jerode@formetco.com

(470) 423-1690

MIRANDA ARMS Digital Support Specialist

mirandaa@formetco.com

(678) 951-1119

MEREDITH BUSCHING Digital Software Manager

meredithb@formetco.com

FORMETCO DIGITAL | YOUR PROJECT GUIDE

(678) 951-1217

04

YOUR PROJECT JOURNEY HERE’S WHAT HAPPENS NEXT ORDER PLACED We confirm your order and kickoff your project.

ENGINEERING Our team finalizes designs and shop drawings.

MANUFACTURING Your display is built with precision and tested.

SCHEDULING We coordinate installation and communication.

INSTALLATION Display is installed and connections are made.

TURN-ON Power up and test for optimal performance.

TRAINING We provide training and resources.

ONGOING SUPPORT We’re here for you long after turn-on.

FORMETCO DIGITAL | YOUR PROJECT GUIDE

05

CUSTOMER RESPONSIBILITY CHECKLIST BEFORE INSTALLATION

COLLECTIVE

RESPONSIBILITY

Ensure the job site and structure are OSHA compliant. For more information regarding OSHA compliancy, please refer to the Formetco safety letter.

Communicate any changes to the schedule with to Formetco’s Project Manager.

All field work performed should be done as per stamped drawings.

CUSTOMER

RESPONSIBILITY

Report any site access issues to the installer and Formetco Project Manager (if needed Formetco can provide a site visit for an additional cost).

Confirm and receive proper insurance from installer/electrician, naming your company and Formetco (must meet our requirements) as additionally insured.

Ensure content is scheduled to player prior to the time of turn on.

Document and report any damages to the display to the onsite Formetco Technician and Project Manager before install crew leaves to avoid additional expenses on a return trip.

Inform Formetco Project Manager when power to structure will be established.

Allow 3-4 days to dispatch a tech back to the site for any diagnostic errors after turning on (If power is not available at time of install).

Any subcontracts working on display will need to be added into Formetco service system.

FORMETCO DIGITAL | YOUR PROJECT GUIDE

INSTALLER RESPONSIBILITY CHECKLIST DURING INSTALLATION

Receive, unload, and prep digital display and equipment for install, must unload using crane and Formetco supplied pick points.

Brace display crates with 2”x4” legs while prepping sections for install.

Do not let faces of display touch while lifting from crate.

Provide and install 4"x4"x3/8" continuous ledger at bottom of digital face.

Confirm ledger is level across structure to avoid alignment issues.

Install digital display with all upright clamps and Unistrut splice plates.

Align and bolt sections together with Formetco supplied 3/8x16 stitch bolts. Vertical and horizontal seams must be bolted.

Mount control box.

Install camera arm, mounting bracket, and position properly.

Install trim (if applicable).

Install spare parts box, securing to catwalk with Formetco supplied rachet strap.

Install imprint (if applicable).

Remove any trash, excess hardware, and crates from structure and surrounding job site.

FORMETCO DIGITAL | YOUR PROJECT GUIDE

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07

ELECRICIAN RESPONSIBILITY CHECKLIST DURING INSTALLATION

Adhere to National Electric Code.

Mount meter and main breaker panel at base of pole.

Main breakers installed per riser drawing.

Install conduit from main panel at base to the Formetco contactor box.

Install designated 120V leg to power control box.

Install conduit and 240V circuit from contactor box to Formetco breaker panels.

Install conduit and 120V circuit from contactor box to control box.

Cut to length and wire preinstalled power harnesses from display to Formetco supplied breaker panels.

Wire imprint to contactor box (if applicable).

All conduit needs to be free from obstructing horizontal safety lines.

Confirm and sign off on as built drawings provided from Formetco PM. Clean up all electrical supplies and scrap.

Communicate date of electrical inspection or turn on.

FORMETCO DIGITAL | YOUR PROJECT GUIDE

TECHNICIAN RESPONSIBILITY CHECKLIST DURING INSTALLATION

Inspect structure to ensure it is ready for digital installation.

Insure all power and data interconnections within display are made.

Confirm antenna, photocell, and camera were installed properly.

Confirm A & B chain data cable from control box to display were installed properly.

If back-to-back display, confirm shared comms data cable is installed properly.

Assist installer on all lifting, bolting and alignment of sections.

Technical assistance to electrician’s installation work.

Complete all Task in Formetco Field App. Power up and test display (once power is installed).

Maintenance training (if applicable).

Report any issues with install to Project Manager.

FORMETCO DIGITAL | YOUR PROJECT GUIDE

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09

FORMETCO’S AUTOMATED WIRELESS AGREEMENT (FAWA) Your Formetco digital display includes a 1-year automated wireless service agreement paid by Formetco unless otherwise indicated in your sales agreement.

YEAR 1 - PAID BY FORMETCO Formetco pays for the wireless service for the first year from the date of turn on.

BEFORE YEAR 1 ENDS You will receive a renewal notice from Formetco 90 days prior to your anniversary date.

CUSTOMER RESPONSIBILITY After the first year the customer is responsible for all wireless service charge.

CONTINUOUS CONNECTIVITY IThis service is essential for remote monitoring diagnostics and content communication

Any questions about your wireless service contact you project manager

10

WARRANTY INFORMATION WE STAND BEHIND OUR PRODUCTS.

FORMETCO DIGITAL DISPLAYS ARE BUILT TO PERFORM. OUR WARRANTY PROGRAM PROTECTS YOUR INVESTMENT AND GIVES YOU PEACE OF MIND.

YEAR 1

YEAR 1-10

90 DAYS BEFORE EXPIRATION

LABOR COVERAGE

PARTS WARRANTY

EXTENSION OFFER

Formetco covers all labor for one year from the date of shipping.

Formetco covers all parts for a period of 10 years from the date of shipping.

We will contact you 90 days before your warranty ends with an option to extend your coverage.

FOR COMPLETE WARRANTY DETAILS, EXCLUSIONS, AND TERMS, PLEASE REFER TO YOUR WARRANTY STATEMENT.

FORMETCO DIGITAL | YOUR PROJECT GUIDE

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CUSTOMER COMMUNICATIONS GET CONNECTED. STAY CONNECTED

Reliable communications keeps your display performing at its best. follow these steps to ensure a smooth activation.

CHOOSE YOUR

RECEIVE SIM

ACTIVATE

NOTIFY

MODEM

DISPLAY

CARRIER

CARD

CIRCUIT

FORMETCO

ACTIVATED

ONLINE

Select the carrier that best fits your needs

The SIM card will be shipped to your location.

Contact your carrier to activate the data plan.

Email your project manager with activation details.

Formetco will activate the modern remotely.

Your display is now connected and monitored

IMPORTANT

Communication is required for remote monitoring, diagnostics, software updates and content delivery.

FORMETCO DIGITAL | YOUR PROJECT GUIDE

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HERE WHEN YOU NEED US MULTIPLE WAYS TO GET SUPPORT.

CALL US

EMAIL US

800-204-4386

Service@formetco.com

365-Day Technical Support, immediate assistance from our expert support team.

Send us a message anytime and we will respond as quickly as possible.

CUSTOMER PORTAL

Submit service tickets, check status and access important documents.

SUPPORT AVAILABILITY 7 days a week, 365 days a year

REAL PEOPLE No endless menus or call centers

FIRST CALL RESOLUTION Over 90% of issues get resolved on the first call.

REMOTE DIAGNOSTICS 24/7 continuous system health and alert notifications.

OUR PROMISE

We are committed to your success and the performance of your display.

Your uptime is our priority.

FORMETCO DIGITAL | YOUR PROJECT GUIDE

BUILT TO BE SEEN. BUILT TO PREFORM.