Keep up with what’s going on in Knowsley
January 2025
What happens when you report anti-social behaviour?
Report anti-social behaviour
• Call 0300 123 5522
What happens when you report anti-social behaviour?
PREPARING YOUR HOME FOR WINTER
• Complete an online form at www.forhousing.co.uk/contact-us
Report anti-social behaviour
We will receive your report
• Call 0300 123 5522
• Complete an online form at www.forhousing.co.uk/ contact-us
We will agree an action plan and investigate
We will receive your report
We will aim to resolve your case
We will implement our action plan and provide support
We will agree an action plan and investigate
To find out more about anti-social behaviour and to report it, visit www.forhousing.co.uk/ keeping-you-safe-anti-social-behaviour
KEEPING YOU SAFE AND WARM
We want you to feel safe and warm this winter and to know how to heat your home when the weather gets cold. For tips on how to stop heat from escaping your home and for quick and easy things you could try if there’s a problem, visit www.forhousing.co.uk/cold-weather-tips
DAMP IN YOUR HOME
If your home hasn’t been properly protected from the weather, this can create damp. You can also get damp in your home if there’s damage to the roof or windows or if the pipes are leaking. If you have damp in your home, it’s important that you let us know so we can fix it as soon as possible.
To report damp, visit www.forhousing.co.uk/repairs
CONGRATULATIONS
STAYING FIRE SAFE IN WINTER
SAFARI KIDS CLUB
The club have been awarded the prestigious King’s Award for Voluntary Service. This accolade is the highest award for voluntary groups in the UK, equivalent to an MBE. It recognises Safari Kids Clubs exceptional support for children and families in the area. The amazing work they do makes a difference to so manythe award is very well deserved. Thank you to you all for all the hard work you put into your community and to the volunteers who make it happen.
To find out more about anti-social behaviour and to report it, visit www.forhousing.co.uk/keepingyou-safe-anti-social-behaviour
It’s important to know how to keep your home fire safe. There are things you can do prevent and stop potential fires from happening in your home especially when using different types of heating methods.
To find out more about winter fire safety, visit our website www.forhousing.co.uk/ keeping-your-home-fire-safe-this-winter
To read more about their excellent news visit www.forhousing.co.uk/stockbridge-clubawarded-prestigious-award
CONGRATULATIONS TO OUR BE PROUD AWARD WINNERS
Well done to all of the winners and thank you for all of your hard work this past year! Let’s continue to shout out and praise those who work tirelessly and selflessly to make a huge and positive difference to others. You really do make our communities a great place to live and the impact that you make does not go unnoticed.
Visit www.forhousing.co.uk/2024-be-proud-winners to find out who your winners are.
Disrepair –keeping you safe
Disrepair is when something we’re responsible for, has not been repaired within a reasonable time of it being reported to us.
We’re aware that some of you may be approached by Claims Management Companies about making a claim against us for disrepair.
These companies are not what they seem. They may not give you all the information you need before you agree to work with them, and they could put you at serious financial risk.
If you’re not satisfied with the condition of your home or our services, please tell us first, so we can work together to put things right.
Our team will always wear an ID badge when visiting your home. If you are unsure, please call our Customer Connect Hub on 0300 123 5522 before letting anyone into your home.
You can read more on our website here www.forhousing.co.uk/disrepair-claims or call 0300 123 5522 Are you aged 66+ or know someone who is?
WE NEED YOUR HELP –GET INVOLVED AND WORK WITH US
We would love to work with you to listen to your opinions and feelings about our services and make positive changes based on your feedback. We always want to do better and with your help, we can put tenants, just like you, at the heart of our decision making.
There are many ways you can get involved, and we’re currently looking for tenants for the following: Community Voice Complaints and Feedback Panel Customer and Tenant Reviewer Scrutiny Partner or Core Group Member
To find out more, visit www.forhousing.co.uk/ get-involved-and-work-with-us
