YOURAREA NEWSLETTER, Issue 6

• Over the phone, contact us on 0300 123 5522

HERE FOR YOU

FREE MONEY ADVICE SERVICE

• By letter, addressed to ForHousing, 52 Regent Street, Eccles, M30 0BP

YOURAREA • On the MyAccount+ app

NEWSLETTER

You can find out more about how to make a complaint on our website at www.forhousing.co.uk/complaintsKeep up with what’s going on and-feedback-2

Tenant app to help you manage your homeIssue 06

EMPLOYMENT January 2025 SUPPORT

What happens

PREPARING YOUR HOME FOR WINTER

behaviour?

KEEPING YOU SAFE AND WARM

AERARUOY

GOVERNMENT when you report SUPPORT AVAILABLE THIS WINTERanti-social There is government financial support available this winter. This includes Warm Home Discount, Cold Weather Payment and more.

Get support and advice to find a job

RETTELSWEN

Report anti-social behaviour

Visit our website to find more about the • Call 0300 123out 5522 schemes www.forhousing.co.uk/government• Complete an online form at winter-support

www.forhousing.co.uk/ contact-us

We will receive Support Spotlight your report

What’s available to you?

Funding Free available counselling We will agree an action for community wellbeing plan and investigate groups sessions

Swap your home with Money available to help another tenant using will implement you in theWe short-term HomeSwapper

our action plan and provide supportHERE FOR YOU

We want you to feel safe and warm this winter Free tenant discount app and to know how to heat your home when the weather cold. can now pay money towards Did you gets know…you For tips how to stop heat fromyou escaping your youron rent with the discounts receive? home and for quick and easy things you could try if there’s a problem, visit Click on any image above to find out more. www.forhousing.co.uk/cold-weather-tips

DAMP IN YOUR HOME If your home hasn’t been properly protected from the weather, this can create damp. You can also get damp in your home if there’s damage to the roof or windows or if the pipes are leaking.

If you have damp in your home, it’s important that you let us know so we can fix it as soon as possible.

To report damp, visit www.forhousing.co.uk/repairs

STAYING FIRE SAFE IN WINTER

YOURAREA

Tenant app to help you manage your home

FREE MONEY ADVICE SERVICE

Free tenant We will aim to resolve discount app your case

It’s important to know how to keep your home fire safe. There are things you can do prevent and stop potential fires from happening in your home especially when using different types of heating methods.

NEWSLETTER

support EMPLOYMENT Get and advice SUPPORT To find out more about anti-social behaviour to find a job

and to report it, visit www.forhousing.co.uk/keepingyou-safe-anti-social-behaviour Click on any image above to find out more.

To find out more about winter fire safety, visit our website www.forhousing.co.uk/ keeping-your-home-fire-safe-this-winter

Q ha uart s n er ow 2 p Together with Tenants Charter be erfo en How are we performing? pu rman charter bli ce July – September 2024 she d Our performance is on or above our targets Our performance is heading in the right direction to reach our targets We still have lots to do, and our teams are working hard to reach our targets INFLUENCE & ACCOUNTABILITY

Here’s a breakdown of how we are performing in year two, quarter two against the promises we set out in the Together with Tenants Charter. You can see we’re on track in some areas and haven’t got it quite right in others.

99% is the proportion of stage one complaints responded to within the Housing Ombudsman’s complaint handling code timescales 98% is the proportion of stage two complaints responded to within the Housing Ombudsman’s complaint handling code timescales 44.1% of tenants are satisfied with our approach to handling complaints 43.1% of tenants are satisfied with our complaints service

COMMUNICATION & VISIBILITY 73.6% of tenants are satisfied that we listen to your views and act upon them 78.4% of tenants are satisfied that we keep you informed about the things that matter to you

SAFETY 100% of homes have completed gas safety checks 99.8% of homes have had electrical installations 100% of homes have had asbestos management surveys carried out 100% of homes have had a valid fire risk assessment 100% of homes have a valid legionella risk assessment 79.8% of tenants are satisfied that their home is safe 75.2% of tenants are satisfied with our approach to handling anti-social behaviour 100% of lift inspections carried out within statutory timescales 75.2% of tenants are satisfied that their home is well maintained

85.4% of tenants agree that we treat you fairly and with respect 1 minute and 21 seconds is the current average speed a call is answered

ENVIRONMENT & NEIGHBOURHOOD 71.2% of tenants are satisfied that we keep communal areas clean and well maintained 76.7% of tenants are satisfied that we make a positive contribution to neighbourhoods

REPAIRS & ASSET MANAGEMENT 99.3% of damp repairs completed year to date within target

YOURAREA 92.2% of repairs completed on the first visit 78.5% of tenants are satisfied with repairs

To read more about our performance, visit www.forhousing.co.uk/how-we-are-performing

NEWSLETTER If you need this information in an alternative language please call 0161 605 7260

For other formats please call 0300 123 5522