WELCOMING 2024: A YEAR OF CONTINUED GROWTH AND OPPORTUNITY

As we step into 2024, I want to take a moment to reflect on the past year's achievements and express my optimism for the journey ahead. Despite the challenges in the insurance marketplace, including significant rate increases and evolving consumer demands, 2023 was a year of remarkable resilience and progress for us.

REFLECTING ON 2023: STRENGTHENING OUR FOUNDATIONS

In 2023, we navigated through a dynamic landscape, witnessing substantial changes in property and commercial auto insurance premiums. Amidst these shifts, we found growth opportunities in the Workers’ Compensation domain, which saw premium reductions in several regions. This allowed us to expand our business and serve our clients more effectively.

Our focus on People, Partnerships, and Diversification proved fruitful. We invested heavily in our team, enhancing their capabilities to deliver superior customer experiences. The introduction of our improved online payment portal is a testament to our commitment to innovation and customer convenience.

Our partnerships flourished in 2023, both within our trade associations and with our agents. These strengthened bonds have been instrumental in expanding our reach and enhancing our service offerings.

LOOKING FORWARD TO 2024: A VISION OF GROWTH AND EXCELLENCE

As we embrace 2024, we are excited to build upon our previous year's successes. Our roadmap includes:

Deepening Customer Relationships: Continuing to prioritize customer needs and streamline experiences.

Expanding Partnerships: Further engaging with industry partners to explore new opportunities.

Embracing Diversification: Continuously updating our portfolio to meet the evolving needs of our market.

We are poised to make 2024 a year of unparalleled growth and success. I extend my sincerest gratitude to our policyholders and agents for your unwavering support and trust. Your choice to work with Forestry Mutual is immensely valued.

Together, let's make 2024 a landmark year filled with achievements and progress.

Bill Dine