Focus training development program 2017 (1)

Contents Foreword

1

Introduction

2

Frequently Asked Questions/Considerations Induction Program

6

Online Induction Program: Introduction to Focus Administer Medication

3-5

Online / E-Learning

Online / E-Learning

Induction Program Day 2 - Practical

Organisational Training Programs

7 7 8

10

Percutaneous Edoscopic Gastrostomy (PEG) Feeding Support

11

Epilepsy Support and Emergency Management

12

Autism Training & Effective Communication

13

Incident Report Writing

14

Non-Violent Physical Crisis Intervention

15

Personal Outcome Measures (POMS) One Day Only

16

Personal Outcome Measures (POMS) 4 Day Program

17-18

Key Word Sign

19

Maintaining Professional Boundaries & Cross Cultural Awareness Online / E-Learning

20

Producing Effective and Accurate Case/File Notes

21

Prevention of Workplace Bullying and Harassment Online / E-Learning

22

Difficult Conversations

23

Performance Management

24

Functional Assessment and Positive Behaviour Intervention (FAPBI) Human Rights Charter Online / E-Learning

25 26

Diabetes Management

27

Infection, Prevention & Control Online / E-Learning

28

Nationally Accredited Training Programs

30

Certificate IV in Leadership Certificate IV in Disability

31

focus Work Placement Program

33

Health and Safety

34

Provide First Aid – HLTAID003

35

Provide Cardio Pulmonary Resuscitation - HCTAID001 Manual Handling

36

Follow Workplace Hygiene Practices (Food Handlers) Online / E-Learning

38

Fire Awareness Training

39

CFA Fire Ready Training

40

Information Technology

42

Introduction to the focus IT Systems

43

Microsoft Office Suite of Programs

44

32

37

Foreword focus Individualised Support Services believe in the concept of people with a disability making a positive difference in their own lives, and in the lives of others. We assist people to achieve their personal goals and to live a full and abundant life. To achieve this, it is essential that we have a skilled and knowledgeable team.

As an organisation, we are committed to the ongoing personal and professional development of our team.

As part of ‘growing our own’ highly skilled workforce, and addressing skills shortages identified in the disability sector, the focus Training and Development Program has been developed. The program has also been designed in consultation with the management team and industry experts to identify common themes to build knowledge and skills. The program is not intended to meet every individual’s technical or vocational skill gaps – this may be achieved through external training. Opportunities also exist for team members to undertake further study through the focus Internal Nationally Accredited Traineeship programs or externally through the Scholarship Program.

As we move into the National Disability Insurance Scheme (NDIS) over the next couple of years, our training program will need to begin to use technology to assist with the training of an increasingly mobile workforce.

This year we have added some e-learning courses to the training program to gauge the effectiveness of this mode of training. I invite you all to have a go at some of these courses; it is the way of the future.

As with all training programs, there will be some components that are compulsory, and others that Active Support Leaders / Managers may recommend that you attend. I trust you will find the programs available are valuable in enhancing your skill base, assisting you in more effectively carrying out your role, and in contributing to your ongoing professional development within the organisation. I encourage you to participate and make the most of the learning opportunities presented to continue to contribute to your own and the organisation’s success.

Gail Foster Chief Executive Officer

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Introduction The program is aimed at enhancing individual staff member’s performance in line with the Strategic Plan, by increasing the organisation’s overall efficiency and effectiveness. A number of expert training providers and facilitators will be engaged to deliver some of our specialist programs, together with internal subject matter experts providing a range of specific programs.

Training will be provided in different formats to accommodate differing learning styles. Generally training will be conducted in a group setting - but there may be the option for some training to be provided by self paced learning or in small groups. Sessions may be provided for specific houses or targeted at specific team members.

Managers, Active Support Leaders and 2IC Active Support Leaders will participate in to a range of seminars, conferences and workshops during the year which further demonstrates the organisation’s commitment to ongoing professional development of our team at every level. Feedback from participation in training programs is encouraged and an evaluation form will be provided at the end of each training course.

Our aim is to keep on improving!

Please refer any questions to the HR Admin Team on 5981 5100. We hope you find the program enjoyable and that it contributes to enhancing your skills and knowledg base.

Lisa Wilson Executive Manager - People & Culture

2

Questions/Considerations Who can attend the various courses?

Each program outline will detail the target audience. Please note that some programs are only available to certain staff due to the nature of the program.

Will I be paid to attend training?

Permanent staff will be paid to attend training. Casual staff will not be paid unless the training is deemed compulsory to undertake the role.

How do I register my interest to attend a training session?

You may request to attend sessions by completing a Staff Development Application form, have it approved by your Active Support Leader and sent to the HR Admin Team. Training should be in response to an identified skill or knowledge gap and be documented in your annual Professional Development Record.

No form is necessary for compliance/compulsory training sessions so you will be advised by the HR Admin Team of your requirement to attend.

Opportunities also exist throughout the year to participate in other programs, for example Health and Safety related training. You will be advised of these opportunities via email, or by your Active Support Leader.

What if training is required & it’s not covered by the Training & Development Program?

The intention of this program is to deliver training on organisational themes. It should be noted that the program cannot meet every learning and development requirement; however, flexibility has been built into the program to allow for new or changing training needs.

A range of other specialist training programs may also be available. You are encouraged to consult with your 2IC, Active Support Leader, Manager and the HR Admin Team to identify other suitable options.

Vocational Specific/Technical training Where a skill or knowledge gap is identified relating specifically to a team member’s role or to support clients there is an option to consult with your 2IC, Active Support Leader or Manager in regard to job specific, vocational specific or technical training required. A variety of options may be considered in how this skill/knowledge can be acquired e.g. on the job training, shadowing a more experienced staff member etc.

3

When will courses listed in the Training & Development Program be held?

To give you the greatest level of flexibility we have identified a considerable number of courses which are programmed through the Training and Development Calendar. We endeavor to provide courses on-site in the Dromana Training Room.

A Training and Development Calendar will be available on a 6 monthly basis i.e. Jan – June and Jul – Dec of each year. As further dates are scheduled, or any changes made, the information will be updated. The calendar is located on the shared drive/training. Training confirmation will come from the HR Admin Team via Work Buddy and email.

What if my Training & Development needs change?

If there has been a subsequent skill/knowledge gap identified for a staff member and they are required to attend a particular course, or if a staff member changes roles during the course of the year, please contact the HR Admin Team to discuss options.

Things to consider when requesting / approving training To maximise the return on investment for focus and the individual for any training, Practice Managers and Active Support Leaders should consider: • Relevance of the learning to the staff members position (i.e. an identified skill or knowledge gap) • Ability to apply the skills/knowledge obtained in the workplace • Individual staff members commitment and self-motivation in attending and completing the learning • Workload of both the House and the Staff Member

4

How will I know when I am scheduled to attend training?

You will be advised of your confirmed place generally via an email or Work Buddy. Details of date, venue and time will be advised.

To confirm your place on the program, you must accept the meeting request invitation at your earliest convenience as we often have a waiting list and need to plan and organise training resources and replace shifts etc.

What if I need to cancel?

Please let us know if you cannot attend a course or training session at least 5 business days prior to the course commencement. This will allow any others on a waiting list an opportunity to be offered your place.

If you are unable to attend on the day due to exceptional circumstances, e.g. sickness on the day, please advise the HR Admin Team on 5981 5100 (or arrange for someone within your team to do so).

Staff members that do not give adequate notice will be required to pay for their position in the course.

Courses are subject to a minimum number of participants and may be cancelled if this number is not met.

On the day of scheduled training As a courtesy to your colleagues and the facilitator presenting the program, staff members are required to arrive at least five minutes prior to the scheduled commencement of the training program. This is to ensure that sessions commence on time and that the trainer/facilitator’s presentation is not interrupted by latecomers.

Etiquette As a courtesy to your colleagues please allow every staff member to voice an opinion without interruption, do not have private conversations while the facilitator is speaking and turn off or put mobile phones on silent. Messages can be checked during breaks.

Work Buddy Clocking in / out All staff are required to clock in and out of Work Buddy before and after training or you will not be paid.

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Induction Program This suite of programs gives new staff an overview of the organisation philosophies, history, structure workplace health and safety and provides practical knowledge and skills to enter the workforce

6

Online Induction Program: Introduction to Focus Online / E-Learning Purpose/Target Group This program is designed to welcome new staff members to focus and assist them to understand the strategic direction, goals, culture and organisational structure. *Induction is compulsory for ALL new team members before commencing work

Learning Outcomes Subjects covered to include, but not limited to: • An overview and understanding of the focus history, vision, values & purpose.

• An overview of the structure and roles of each service • Work Health and Safety • Policies & Procedures • Information Technology - Work Buddy / Citrix • Workplace Behaviors & Etiquette

Venue Day 1: Online

Administer Medication: Online / E-Learning Purpose / Target Group To ensure staff’s awareness of focus policy and procedures in relation to medication, medication administration and best practice method.

Venue: Online

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Induction Program Day 2: Practical Purpose/Target Group This program is designed to give new staff members an overview and understanding of daily requirements and responsibilities when working in CRUs *Induction is compulsory for ALL new team members before commencing work

Learning Outcomes Subjects covered to include, but not limited to: • Entering CRUs • Day report book/logging on & off • Casual Folder / Site Manual • Client files and information • Supporting clients with personal care/activities/appointments • Behaviour management/goals/special needs • Client money and petty cash/housekeeping • Incident reports/other forms • Food Preparation / Nutrition • Medication location/routines • Fire drills/evacuations • Transport (driving/hoist use) • Community visitors • Practical - Administer Medication

Duration: 9:00am – 4:00pm (1 day) Venue: Oak House, Red Hill Facilitator: Management Team Date: Induction Dates are determined via Recruitment

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Notes

9

Organisational Training Programs An organisational approach to providing staff with the skills and knowledge to do the job

10

Percutaneous Edoscopic Gastrostomy (PEG) Feeding Support Purpose/Target Group This program has been developed for all focus staff to increase awareness and skills relevant to service the needs of residents. Also to ensure that staff have a clear understanding of the principles relating to PEG Feeding.

PEG stands for Percutaneous Endoscopic Gastrostomy, a procedure in which a flexible feeding tube is placed through the abdominal wall and into the stomach. PEG allows nutrition, fluids and/or medications to be put directly into the stomach, bypassing the mouth and esophagus. PEG feeding is used where patients cannot maintain adequate nutrition with oral intake. However, the simplicity of PEG feeding has led to some to be concerned about its use when there is little or no clinical benefit. Percutaneous Endoscopic Gastrostomy (PEG) feeding tubes were first described in 1980 for use in children. PEG feeding tubes are now increasingly used for enteral nutrition for both children and adults. PEG may be used with a jejunal extension.

Learning Outcomes • What is PEG Feeding • Types of Peg Feeding • Procedure • Care of the client with a PEG tube • Care of the PEG tube

Duration: 2 Hours Facilitator: External Facilitator Nominations for this program shall be requested prior to the session taking place.

11

Epilepsy Support and Emergency Mangagement Purpose/Target Group This program has been developed for all focus staff to increase awareness and skills relevant to service the needs of residents. Also to ensure that staff have a clear understanding of the principles relating to the management of Epilepsy.

Training is compulsory for ALL staff members as well as a refresher.

Learning Outcomes • Anatomy of the Brain and a Nerve Cell • Epilepsy - Incidence and Causes • Epilepsy Triggers • Seizures • Emergency Managment of Seizures • Administration of Midazolam (Buccal) • Midazolam - Overdose and Reversal • Epilepsy Managment Plan

Duration: 2 Hours Facilitator: External Facilitator Nominations for this program shall be requested prior to the session taking place.

12

Autism Training & Effective Communication Purpose/Target Group For staff who work with people with an Autism Spectrum Disorder and/or related communication challenges. * Training is compulsory for ALL staff members and a refresher is required every 3 years

Learning Outcomes • Learn more about the learning and functioning style of people with an Autism Spectrum Disorder and other intellectual disabilities • Understand how communication break-downs affect clients understanding, performance and behavior • Learn how to use visual tools and key word sign to enhance communication with the clients • Staff will gain an understanding of how people can communicate using pictures; and what different types of pictures may need to be used • Staff will develop a knowledge of the most used key word signs and why we should be using them to enhance communication • Staff will have an understanding of exactly how to use a communication aid • For staff to understand the importance of communication and what behaviours may be a form of communication.

Duration: 9.00am – 3.00pm Venue: Dromana Training Room Facilitator: External Facilitator Date: Please refer to the Training Calendar or contact the HR Admin team.

Nominations for this program shall be requested prior to the session taking place.

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Incident Report Writing Purpose/Target Group For all staff to increase awareness and skills relevant to the documentation of reportable incidents. *The Incident Report Writing training is compulsory for ALL new team members

Learning Outcomes • Understand the legal obligations and implications associated with incident report writing • Understand the difference between internal and external (DHS) incident reports • Understand the current DHS incident categorisation model • Identify the good and bad characteristics of an incident report • Understand the F-A-C-T (Factual, Accurate, Complete & Timely) approach to incident report writing • Awareness of appropriate language, consistent with the F-A-C-T approach • Critique reports drafted by other writers and identify relevant improvements to the document

Duration: 10am – 3.00pm (1 day) Venue: Dromana Training Room Facilitator: Management Team Date: Please refer to the Training Calendar or contact the HR Admin team.

Nominations for this program shall be requested prior to the session taking place.

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Non-Violent Physical Crisis Intervention Purpose/Target Group To ensure all staff have an increased awareness of behaviours and corresponding staff responses. * Training is compulsory for ALL staff members and a refresher is required every 2 years

Learning Outcomes • To develop an understanding of behaviours and why they occur. The levels of behaviour and how staff responses at each level determine how the behaviour can either intensify or decrease, how to prevent the behaviours occurring and how to intervene appropriately at each level.

• Organise their thoughts on how to respond during a crisis situation • Focuses on alternatives when a person loses control or becomes violent • Uses techniques to control your own anxieties during interventions and maintain the best possible professional attitude • Use nonverbal, paraverbal, verbal, and physical intervention techniques • Work as a team to resolve disruptive and dangerous situations effectively, safely, and respectfully.

Duration: 9.00am – 4.30pm (1 day) Venue: Day 1 – Dromana Training Room Facilitator: Deanne Ray, Accredited Instructor for Crisis Prevention Institute Date: Please refer to the Training Calendar or contact the HR Admin team.

Nominations for this program shall be requested prior to the session taking place.

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Personal Outcome Measures (POMS) One Day Only Purpose/Target Group This program is developed to equip staff with the knowledge and understanding of the personal outcome measures and how Client Personal Plans are developed and implemented. * Training is compulsory for ALL staff members and as a refresher when required.

Learning Outcomes • Outcome measures change organizational behaviour. Staff behaviours change when they know and understand people as people with priority outcomes similar to their own, instead of focusing on people’s disabilities.

• Develop an understanding of the 25 personal outcome areas and what staff can do on a daily basis to effect changes for the people they support.

Duration: 10.00am – 3.00pm (1 day) Venue: Day 1 – Dromana Training Room Facilitator: Positive Behavior Support Manager Date: Please refer to the Training Calendar or contact the HR Admin team

Nominations for this program shall be requested prior to the session taking place.

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Personal Outcome Measures (POMS) 4 Day Program Purpose/Target Group Participants will learn more about the Personal Outcome Measures for use with people with disabilities.

The methodology and procedures that have made The Council of Quality and Leadeship a world leader in validation of support services to people with disabilities, will be the focus of the training in a hands on situation.

PLEASE NOTE Participation in this workshop does not qualify people to teach the use of Personal Outcome Measures but it does enable participants to work with the Personal Outcomes.

Additional training by The Council of Quality and Leadership is required in order to ensure that the use and interpretation of the Personal Outcome Measures is consistent with The Council’s process.

Learning Outcomes • Outcome measures change organisational behaviour. Staff behaviours change when they know and understand people as people with priority outcomes similar to their own, instead of focusing on people’s disabilities. Staff learn which organisational facilities are not focused on what is truly important to people.

• The focus on quality in the field of disabilities is shifting from quality assurance to a quality enhancement framework. This new focus requires organisations to shift from a process driven system to a personal outcome driven system.

• This workshop is designed to assist participants to understand the use of Personal Outcome Measures as a tool for improving the quality of services. It provides an introduction to the content and processes associated with The Council’s* Personal Outcome Measures. Participants also learn basic information gathering techniques to use when determining what people really want from your services.

• Clients will have the opportunity to speak about the services they are receiving and will also be able to evaluate the methods used by The Council.

• focus staff will have the opportunity to have clients express their satisfaction of services and if they are achieving Personal Outcomes, this may indicate the level of quality services being delivered. Also the workshop will equip participants with a good understanding of information gathering techniques and provide an opportunity to experience how an accurate measurement of services achievements and service gaps can be made.

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Duration: 9.00am – 5.00pm (each day) Venue: Day 1 to 4 – Dromana Training Room Facilitator: Positive Behavior Support Manager Date: Please refer to the Training Calendar or contact the HR Admin team.

Nominations for this program shall be requested prior to the session taking place.

Day One

9.00am - 5.00pm

9.00 -12.00

An overview of the Personal Outcome Measures. (full group)

12.00 - 1.00

Lunch

1.00 - 3.00

Preparation for Interviews Initial Interviews with Clients (teams). See Note

3.30 - 5.00

Interview with follow-up person

Day Two

9.00am – 5.00pm

9.00 - 10.30

Interview Debriefing (full group)

10.30 - 12.30

Outcome Decision Making (full group)

12.30 - 1.30

Lunch

1.30 - 5.00

Outcome Decision Making (full group)

Day Three

9.00am - 5.00pm

9.00 -10.30

Interviews with Clients (teams). See Note.

10.30 -12.00

Interview with follow-up person

12.00 -1.00

Lunch

1.30 - 5.00

Outcome Decision Making (full group)

Day Four

9.00am - 5.00pm

9.00 -12.00

Write up Assessment Summary and Personal Plan

12.00 - 1.00

Lunch

1.30 - 5.00

Outcome Decision Making (full group)

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Key Word Sign Purpose/Target Group For all staff to be able to communicate with clients by using visual communication strategies in conjunction with aids. Key word sign is the use of manual signs and natural gesture to support communication.

Key word signing uses a core vocabulary of specially selected words that comprises concepts and ideas considered to be the most appropriate for adults with communication and language difficulties. * Training is compulsory for ALL staff members and a refresher when required.

Learning Outcomes • Identify what is key word sign and gesture • Know how signing supports communication • Know who signing is used with • Use signs in everyday activities • Choose useful vocabulary tailored to the individual • Learn a basic vocabulary of interactive signs

Duration: 9.00am – 4.00pm (1 day) Venue: Dromana Training Room Facilitator: External Provider Date: Please refer to the Training Calendar or contact the HR Admin team.

Nominations for this program shall be requested prior to the session taking place.

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Maintaining Professional Boundaries & Cross Cultural Awareness Online / E-Learning Purpose/Target Group This training assists staff to understand that there are certain limitations and consequences if they do not establish and maintain clear professional boundaries. The training will clarify the responsibilities staff have with clients that they interact with in the workplace. It will highlight that when these boundaries are clearly defined, the service works more efficiently because the focus remains on providing supportive services rather than getting enmeshed in the confusion over the role and expectations of their relationship with their clients. * Training is compulsory for ALL staff members and a refresher when required.

Learning Outcomes • To enable participants to develop a clear understanding of the difference between healthy, empowering boundaries and poor or loose boundaries • To ensure that participants understand the potential consequences of workers having unprofessional boundaries.

• Defining personal and professional boundaries • Why are professional boundaries important in our work?

• What are some potential consequences of a staff member having loose or poor professional boundaries?

• To create and maintain professional boundaries?

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Producing Effective and Accurate Case/File Notes Purpose/Target Group This workshop will assist employees understand the importance of documenting clear, concise and accurate case/file notes. Using correct policies in place we will take you through what is best practice and how you can improve in your documentation of notes within your current role.

Learning Outcomes • Current policies (if provided by organisation) • Understanding of focus policies and procedures when recording file/case notes • Effective case note communication and understanding the importance • Identify recording principles and applying to documentation • How to avoid drowning and finding an appropriate routine • Understanding importance of privacy and confidentiality • Applying tools to ensure case notes are clear and relevant

Duration: 3 hour workshop Number of Participants: Up to 20 Venue: Dromana Training Room Facilitator: Management Team

Nominations for this program shall be requested prior to the session taking place.

21

Prevention of Workplace Bullying and Harassment Online / E-Learning Purpose/Target Group This training session will assist staff to understand the importance of raising awareness and to understand what workplace bullying is, how it is identified and what you can do to take the appropriate steps in prevention. The program will also teach you what suitable conduct within the workplace is in line with any relevant policies, procedures and legislation (E.g. EEO) * Training is compulsory for ALL staff members and a refresher is required every 3 years

Learning Outcomes • What is bullying • Identification and prevention • Raising Awareness • Relevant Legislation and legal obligations • Impact on workplace bullying • Personal behaviours • Performance duties • Code of conduct and ethics • Conflict of Interest, gifts and favours • What constitutes bullying and sexual harassment

22

Difficult Conversations Purpose/Target Group This workshop is designed for Managers, Active Support Leaders and 2IC’s to gain the skills to have courageous conversations with confidence and assertiveness. This workshop will provide you with the necessary tools to effectively communicate with others and identifying the impacts of emotion in conflict.

We will look at how to prepare for these conversations and the importance of two way communication. *Training is designed for leaaders with staff responsibility.

Learning Outcomes • Identifying assertive behaviour • Discussing the impact on emotion in conflict • Preparing the opening of a courageous conversation • Keeping a courageous conversation on track • Using assertiveness techniques to address your needs • Giving and receiving of feedback

Duration: 9:00am - 4:00pm Venue: Dromana Training Room Facilitator: Management Team Date: Please refer to the Training Calendar or contact the HR Admin team.

Nominations for this program shall be requested prior to the session taking place.

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Performance Management Purpose/Target Group The program has been developed for Managers, Active Support Leaders and 2IC’s and is designed to provide staff with the tools they need to effectively communicate with your team to build a culture of engagement and performance. The program will look at how to optimise positive behaviours, influence what people say and how long they stay. *Training is designed for leaaders with staff responsibility.

Learning Outcomes • Understand where performance conversations fit in • Engaging staff through the use of effective communication • Benefits of performance conversations • Responsibilities during the performance cycle • Building a culture of engagement and commitment • Optimising positive behaviours with staff • Opportunities to coach and develop others • Influencing and encouragement of staff • Personal Performance Session (PPS)

Duration: 9:00am to 4:00pm Venue: Dromana Training Room Facilitator: Management Team Date: Please refer to the Training Calendar or contact the HR Admin team.

Nominations for this program shall be requested prior to the session taking place.

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Functional Assessment and Positive Behaviour Intervention (FAPBI) Purpose/Target Group This training is designed to teach support staff the means of understanding the fundamental elements of Positive Behaviour Support, Challenging Behaviour, Functional Assessment techniques (including various methods of data collection) and including a Summary Statement (hypothesis), development of a Competing Behaviour Model and the development of an evidence based Positive Behaviour Support Plan. The curriculum methodology is performance based which includes a project on a focus Person / or case study developed throughout the duration of the course.

Learning Outcomes Staff will be required to participate in group discussions during the training session in addition to completing a small assessment portfolio which consists of the following outcomes: • Complete data gathering, using tools defined in the session (use a scatterplot; completion of a Contextual Inventory • Completion of a Functional Assessment Interview • Development of Summary Statements • Development of Intervention Strategies • Completion of a Positive Behaviour Support Plan

Duration: 9.00am – 4.00pm (1 day) Venue: Dromana Training Room Facilitator: Positive Behaviour Support Manager Date: Ad Hoc as required – please refer to training calendar

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Human Rights Charter Online / E-Learning Purpose/Target Group This program has been designed so all employees have an understanding of the clients rights and their obligations under the Human Rights legislation * Training is compulsory for ALL staff members and a refresher when required.

Learning Outcomes • An introduction to key human rights concepts and the operation of the Charter of Human Rights and Responsibilities Overview of the human rights protected in the Charter • Identify strategies to integrate human rights into the culture, values and leadership of your organisation.

• Examine legal and non-legal advocacy opportunities contained within the Charter

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Diabetes Management Purpose/Target Group For focus staff who work with people with Type 2 Diabetes. This program has been developed for all staff to increase awareness and skills relevant to service the needs of residents. Also to ensure that staff have a clear understanding of the principles relating to Diabetes Management.

The management of adults with Type 2 diabetes requires careful consideration of the effects that advancing age and changes in health status can have on the competing risks and benefits of therapeutic interventions.

Risk factors for developing Type 2 diabetes include getting older and lack of physical activity. Due to many elderly people in residential care being immobile, they rely on staff and carers to help with maintaining their blood glucose levels through a healthy diet, physical activity and administration of diabetes medications, injections and insulin.

Learning Outcomes • Basic anatomy of the pancreas • Different types of Diabetes • Taking Blood sugar levels, reporting, and documenting • Understanding the significance of levels of blood sugars • Testing of urine • Dietary choices • Prevention and treatment of Diabetic Complications • Hyperglycaemia signs, symptoms & management • Hypoglycaemia signs, symptoms & management • Skin assessment & care • Developing a care plan from the assessment process • Investigation of other services that are not provided by the residential care service • Demonstrated use of Novo Pens

Duration: 2 hours Facilitator: External Facilitator

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Infection, Prevention & Control Online / E-Learning Purpose/Target Group This program has been developed for all focus staff to ensure a clear understanding of the principles relating to Infection control.

Infection control is the discipline concerned with preventing nosocomial or healthcare-associated infection.

Infection control addresses factors related to the spread of infections within the health-care setting (whether patient-to-patient, from patients to staff and from staff to patients, or among-staff), including prevention (via hand hygiene/hand washing, cleaning/disinfection/sterilization, vaccination, surveillance), monitoring/investigation of demonstrated or suspected spread of infection within a particular health-care setting (surveillance and outbreak investigation), and management (interruption of outbreaks). It is on this basis that the common title being adopted within health care is "Infection Prevention & Control."

Learning Outcomes • Some history and interesting facts - What is infection?

- Types - Immunity • What is infection prevention and control?

Transmission of infection - Airborne - Food and objects ( fomites ) - Bodily fluids • Chain of Infection • Breaking the chain - Standard precautions - Adoption of good hygiene - Hand washing - Gloving - Masking - Handling Equipment - Handling Laundry - Personal Hygiene - Vaccination • Additional precautions • Dealing with infection outbreaks within a facility • Workplace policies and procedures / WHS

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Notes

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Nationally Accredited Training Programs An organisational approach to increasing the skills of our workforce and a way to attract staff into the disability sector

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Certificate IV in Leadership BSB42015 Qualification Overview This qualification reflects the role of infividuals working as developing and emergng leaders and managers in a range of enterprise and industry contexts.

As well as assuming resposibility for their of preformance, individuals at this level provide leadership, guidance and support to others. Ther also have some responsibility for organising and monitoring the output for their team.

They apply solutions to a defined range of predictable and unpredictable problems as well as analysing and evaluating information from a variety of sources.

Qualification Overview • Communication as a Leader • Effective Workplace Relationships • Operational Plans • Development of teams and Individuals • Presentation Skills • Risk Managment and Continuous Improvment • Leadership in the Workplace

Duration: 1 day per month for 12 -18 months Venue: TBA Facilitator: External Facilitator Date: Please refer to the training calendar or contact the admin team

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Cetificate IV in Disability CHC43115 Qualification Overview This qualification reflects the role of workers in a range of communitty settings and clients homes, who provide training and support in a manner that empowers people with disabilities to achieve greater levels of independance, self-reliance, community partiticipation and wellbeing. Workers promote a person-centered approach, work without direct supervision and may be required to supervise and/or coordinate a small team.

Content Includes: • Provide Individualised Support • Person Centre-Behavior Support • Empowerment in Disability • Community Participation / Social Inclusion • Legal and Ethical Compliance • Diversity in the Workforce • Basic Food Safety Practices • Working with Complex Needs

Duration: 1 day per week over 15 weeks (9am to 4pm) - 120 Hours Practical Placement Venue: TBA Facilitator: External Facilitator Date: Please refer to the training calendar or contact the admin team

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Work Placement Program Purpose/Target Group This program is in partnership with Registered Training Providers and has been developed to address the skill gap in the disability sector. Student completing the Certificate IV in Disability with NIET will have the opportunity to complete the 240 hour practical placement in a range of focus services with the aim to retain and attract new staff.

Learning Outcomes • Advise, train and guide students to put their skills into practice (studying Certificate IV in Disability) • Introduce students to workplace policies and procedures • Designate tasks and activities for students to complete (with assistance and supervision) Work with NIET trainer to assess competency of student • Observe and use other techniques to provide feedback • Provide feedback to focus on potential new staff • Provide guidance and develop students understanding of focus operations, values and Commitment

Duration: 240 hours

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Health and Safety An organisational approach to a positive, healthy and safe work environment

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Provide First Aid – HLTAID003 Purpose/Target Group This nationally recognised and accredited training program will teach you the skills and knowledge required to provide first aid response, management of casualties, the incident, life support and other first aiders, until the arrival of medical or other assistance. * Training is compulsory for ALL staff members and a refresher is required every 3 years

Learning Outcomes • Providing First Aid Response • Life support and management of casualties • What to do until arrival of medical or other assistance • Infection control measures • DRABCD action plans • Resuscitation and management of unconscious patients • Defibrillation • Choking, wounds, bleeding • Spinal injuries, Asthma management • First Aid kits

Duration: 10:00am - 3:00pm First Aid Practical Venue: Dromana Training Room Facilitator: External Facilitator Date: Please refer to the Training Calendar or contact the HR Admin team.

*Compulsory online component prior to classroom learning. *If the participant has not completed the theory prior to the course focus will treat this as a withdrawal and the employee will be liable to pay for the position in the course.

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Provide Cardio Pulmonary Resuscitation - HCTAID001 Purpose/Target Group This nationally recognised and accredited training program will teach you the skills and knowledge required to perform Cardiopulmonary Resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) Guidelines. This is also known as an annual refresher course. * Training is compulsory for ALL staff members and a refresher is required yearly.

Learning Outcomes • Identify hazards to health and safety of self and casualty • Assess vital signs of casualty • Perform CPR in line with ARC Guidelines • Seek assistance from others and/or ambulance support as appropriate • Communicate details of the incident

Duration: 10:00am - 1:00pm Venue: Dromana Training Room Facilitator: External Facilitator Date: Please refer to the Training Calendar or contact the HR Admin team.

Nominations for this program shall be requested prior to the session taking place.

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Manual Handling Purpose/Target Group This program has been developed for all FOCUS staff to increase awareness and skills relevant to service the needs of residents. Also to ensure that staff have a clear understanding of the principles relating to Manual Handling.

Did you know that health care workers have a higher than average chance of being seriously injured at work? Manual handling is the biggest cause of workplace injury in Victoria.

Manual handling means using your body to exert force to lift, lower, push, pull, carry, move, hold or restrain objects or people. Hazardous manual handling can lead to serious musculoskeletal injuries. These can be debilitating and long-term conditions that can severely affect a person's quality of life. According to Worksafe Victoria your employer is required to protect you from manual handling injuries, at the same time, you have a general duty to take reasonable care for your own health and safety, and that of others who may be affected by your work, and to cooperate with your employer’s efforts to make the workplace safe. * Training is compulsory for ALL staff members and a refresher when required.

Learning Outcomes This workshop covers the following: • What is manual handling • Back injuries and how to prevent them • Principles of preventing manual handling injuries • Equiptment generally used in manual handling tasks • Demonstration of ‘working zone’ • Correct postures for sitting, standing and tasks performed below the ‘working zone’ • Demonstrated correct use of slide sheets • Demonstrated correct use of pelican belt • Business best practice

Duration: 2 Hours Facilitator: External Facilitator

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Follow Workplace Hygiene Practices (Food Handlers) Online / E-Learning Purpose/Target Group This nationally recognised and accredited training program will teach you the skills and knowledge required to apply good hygiene practices within a range of service industry operations. The training will take you through the how to follow procedures, identify and control simple hazards and take particular hygiene measures to ensure the non- contamination of food that might place your client at risk. * Training is compulsory for ALL staff members and a refresher when required.

Learning Outcomes • How to prevent, recognize and alleviate hazards • Develop good hygiene practices associated with the handling of food, both incoming and outgoing • Management of cleaning • Understand pest control • Appropriate waste disposal and chemical storage • Consolidating of concepts

Duration: 10:00am - 1:00pm Venue: Dromana Training Room Facilitator: External Facilitator Date: Please refer to the Training Calendar or contact the HR Admin team.

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Fire Awareness Training Purpose/Target Group To give staff in disability residential services clear guidelines on their role in emergency management and the basic principles of fire prevention and fire safety. * Training is compulsory for ALL staff members working at Red Hill

Learning Outcomes • Identify basic fire prevention and safety strategies • Describe and demonstrate the use of smoke alarms and sprinkler systems installed in residential settings • Explain how to identify and use a portable dry chemical extinguisher and fire blanket • Be familiar with the procedures to be followed during an emergency evacuation

Duration: 2 hours Venue: Dromana Training Room / Red Hill Facilitator: Management Team Date: Please refer to the Training Calendar or contact the HR Admin team.

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CFA Fire Ready Training Purpose/Target Group CFA Community Education which explains bushfire behaviour and how to improve safety if caught travelling on the road or at a client’s home. * Training is compulsory for ALL staff members and a refresher required every 2 years

Learning Outcomes • Be able to understand the bushfire risk and the measures they can take to reduce the risk and act safely • To provide community based Outreach workers with the knowledge and understanding of how to assist their clients better prepare, plan and respond to understanding bushfire

Duration: 2 hours Venue: Dromana Training Room / Red Hill Facilitator: External Facilitator Date: Please refer to the Training Calendar or contact the HR Admin team.

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Notes

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Information Technology Providing an introduction to our IT systems

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Introduction to the

IT Systems

Purpose/Target Group The aim of this training session is to familiarise PC Users with the IT systems structure, the correct procedures to follow when using a focus computers and how to access information, policy and procedures.

Learning Outcomes • Citrix Environment • Work Buddy • Absentee Line • Supportability • Dknet - Policy, Procedure and Forms • Social Media

Duration: 2 hours Venue: Dromana Training Room Facilitator: Management Team Date: Ad Hoc as required Nominations for this program shall be requested prior to the session taking place.

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Microsoft Office Suite of Programs focus is not currently providing hands-on training in the MS Office suite of programs. Should you require training or help in any facet of a Microsoft program, the following options are available to you:

Option 1 When you are in any Microsoft Office program, help can be sought by clicking (?) which is usually found in the top right hand corner of the screen, or clicking (help) which may be found in the tool bar at the top of the screen (depending on which program you are using). You will be taken to Microsoft Office Online which provides help and support with a broad range of topics. Often by reviewing the topics your questions can be answered, bypassing the need to attend a formal training program.

Option 2 The Computer School can be accessed via http://ourlibrary.mornpen.vic.gov.au/. You will need to become a member of the Mornington Peninsula Library Service.

Option 3 Watsonia Publishing provides training manuals for all Microsoft Office programs. Manuals can be purchased over the internet via www.watsoniapublishing.com Please contact the L&D Team to discuss requirements.

Information Sharing Encouraging the sharing of internal expertise, knowledge, intelligence and talent Across the organisation we have a range of internal subject matter experts, who are able to share their knowledge and expertise – either on a one-on-one basis or via a small group training session.

Please contact the HR Admin Team if you require any additional information on 5987 0988

Kindilan Society acknowleges the support of the Victorian Government

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