AUGUST 2016
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VLADEMIR MILEVSKI.
Zebu Bar + Grill and The Beach House are set to be revitalised with the arrival of Food & Beverage Director Vlademir Milevski to Port Macquarie. Aussie born Vlad has already made a splash in Port Macquarie with his signature style and some exciting new ideas for two of our most iconic waterfront venues. Drawing on his experience both here and abroad in organisations including the Le Meridien, The Chedi, The Hyatt, Sebel Pier One and The Sydney Intercontinental, Vlad takes time out with Kate Wood-Foye to share his culinary journey from Abu Dhabi to Port Macquarie ...
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JAMES DAVIS. Having spent the majority of his working career in Sydney with Ernst & Young, James Davis, Bellingen local, Accountant and Partner of HQB, talks to us about his experience and background in the accounting industry.
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TWANE VOGLSINGER. Hoey Moey’s Twane Voglsinger has owned and managed hotels for the past 25 years. Focus Caught up with Twane to find out what makes a successful hotel director.
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JEREMY ROGERS.
Jeremy is a creative entrepreneur … he’s not only a talented photographer, well known for capturing the fast-paced action of rally cars, but he also specialises in commercial and industrial photography AND he’s the inspiration behind local business Port Macquarie Web Design. With over 200 websites already in his business portfolio, Jeremy and his team are leaving their mark in the I.T. world …
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ROB PHILLIPS. Professor Rob Phillips started a successful and innovative health monitoring company in Coffs Harbour a decade before the term “start up” became a popular catch cry. Focus recently caught up with him to find out what it takes to for a light bulb idea to become a fully fledged ASX listed company.
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IVAN BEROS. I have been in the Pest Control Industry for 30 years and our business, Country to Coast Pest Control, has been established for 25 of those.
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KEN GOULDTHORP.
Focus catches up with the new ceo of midcoast water in our special men in business edition ...
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DAVID EMBURY.
Major Award Winners at the Manning Gloucester Great Lakes Business Awards. Business of the Year - Excellence in Sustainability - Excellence in Innovation
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TONY DOONER.
Clare and Eris Dooner opened their family furniture business here in Armidale over 57 years ago. One of their sons, Tony, has been involved in the business his whole life and is proud to be carrying on the legacy of Dooners for many years to come.
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ROBERT CARLON.
Equilibrium Hair was born at the beginning of 2015, and it would have to be the highlight of Robert Carlon’s career so far. Robert shares the story about his dream of opening his own Salon.
DRESS CODE.
Check out the latest in fashion for guys in the local Manning-Great Lakes region.
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GREG LOVE CUSTOMS.
Local man Greg Love has had a passion for all things mechanical from a young age. He is well known for his ability to build amazing Hotrods and bikes. Greg is very humble and is hesitant to acknowledge his talent, although Tracy from Focus got him to share a little about what he does in his spare time.
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NEV NORTHEY.
Nev Northey, Better known as “Nifty”, has been involved with New England air and land freight for over thirty years. Anyone who knows Nev would know that he never stops! Lucky his wonderful family have been by his side in the business from day one. Nev tell us about the “Nifty” journey.
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BRANDON CALDER - BRANDON CALDER HOMES -
What mindset or values do you carry with you in order to be a good leader? Honesty and being decisive. Do you think businesses need to take risks in order to be successful? No. Do what you do well and continue to try and improve. Word-of-mouth recommendations are the biggest opportunity and risk to any business … so, for Brandon Calder Homes, every building project has to be of the highest quality, delivered on time and on budget. What creative things do you do to develop a likeable company culture? When we build a home, all the creative is contained in the initial designs and choice of material and finishes. That’s why Brandon Calder Homes engage the best local architects, building designers and interior designers. We are not creative when it comes to building - well proven, safe methods override any creative whims or short cuts.
What is one of the current challenges for local business, and how do you think it can be tackled? All businesses, local, regional or national face the same challenge - producing a high quality service at a price which the buyer agrees is good value. Undervaluing a quality service will be costly to everyone in the long run. How has your business changed in the last three years? We are becoming more interactive with our clients in giving them more choice and assistance at the planning and design stage. Careful planning and detailed project management (plus low overheads) allow us to deliver custom built homes at project home prices. We believe it’s a winning formula. Fortunately, so do our great clients. Contact: Brandon Calder brandonkaren@bigpond.com 0403 348288
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SHANE GLOBITS - CLUB NORTH HAVEN -
Do you think businesses need to take risks in order to be successful? At times taking a risk is required; however, I believe in being a proactive manager rather than a reactive manager. If you prepare and plan, the risks are minimised, but none of us have that magic crystal ball. How has your business changed in the last three years? Over the past three years our club has focused on creating more of a destination, than just another bowls club. We are a venue where you can bring your family for dinner, meet friends for a drink, enjoy live and varied entertainment, or just relax and enjoy a coffee. We are situated in one of the best climates and most picturesque places in Australia, so why not utilise it to its fullest potential! If you could be mentored by another business leader or person of influence for one day, who would you choose? If I had one
day I would like to spend it with David O’Neil, the Castle Hill Group CEO. The group he runs includes five clubs, 580 employees, 50,000 members and has a total of 175 million in annual turnover and assets. To pick his brain for a day would make me a better manager and in turn, benefit Club North Haven. When it comes to creating (new ideas, products or processes) where do you get your inspiration? I have always been one to look outside the square for answers. There are times when you go with what works, and there are times when you need to take a step back and look at the alternatives, or even the extremes. I recently had the opportunity to tour a number venues throughout Asia and although they could not be more different to what we experience in Australia, there were a number of aspects I found would greatly benefit us as a club and a business.
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VLADEMIR - ZEBU BAR + GRILL -
Zebu Bar + Grill and The Beach House are set to be revitalised with the arrival of Food & Beverage Director Vlademir Milevski to Port Macquarie. Aussie born Vlad has already
made a splash in Port Macquarie with his signature style and some exciting new ideas for two of our most iconic waterfront venues. Drawing on his experience both here and abroad in organisations including the Le Meridien, The Chedi, The Hyatt, Sebel Pier One and The Sydney Intercontinental, Vlad takes time out with Kate Wood-Foye to share his culinary journey from Abu Dhabi to Port Macquarie ...
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elcome to Port Macquarie, Vlad! You bring an international flavour to Port Macquarie, with an extensive career celebrating food, wine and service across the world. Can you give us an idea of the countries you have worked in and the groups you have worked with? I started my career like most, doing the dirty work in night clubs in Sydney. A couple of years into it, I decided to get a little more serious and added in some travel. Having worked in some of Sydney and Australia’s best hotels, I headed to the UAE in Abu Dhabi, it was a hot destination for both the weather and my career. Running 13 restaurants and bars with the Le Meridien Hotel for a couple of years, I then went to Oman to a super deluxe property with eight restaurants and bars, looking after royalty and celebrities daily. Before heading back to Oz after four years in the Middle East, I did some training in Switzerland as a sommelier. Back in Oz, I jumped in with the Rydges Group, launching a new restaurant concept in Rydges Cronulla. After that I moved onto an Arabic restaurant group (fitting, after being in the Middle East) launching 10 new restaurants with a number of different cuisines. From this I went to Sebel Pier One, to launch their new events facilities and restaurant concept. This was followed by a launch project for Rydges Airport, and now here I am in Port Macquarie. Your speciality is food, wine and service with flair … Can you tell us about some of your food and beverage projects here in Australia? My first launch project was with the Intercontinental Hotel - rolling out a cool, 6 focus Special Edition
All of our venues will ooze a little times to an luxe d style in om our fr be come; it may oduce, pr r ou s, furnishing staff. I or even our co ol emories want to create m lk ing ta le that keep peop e. ” or m g and wantin
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funky bar and dining venue with over 50 cocktails. Rydges Cronulla was also a really enjoyable project, creating a Spanish tapas bar serving tapas with a twist. Mexican Cantina in Surfers Paradise was a flavour packed little venue doing some exciting Mexican foods married with awesome cocktails. My largest project would have to be the Arabian restaurants, with a breakfast twist and some interesting Arabian street food, having launched 10 venues in just four years. When did you first develop your passion for this crazy and exciting industry? I became an engineer after uni and after three months of working in the field, I realised I love being amongst people, so I became a bar attendant - and somehow here I am today, still in this crazy industry and loving it. You have opened 17 venues across the world - If you could name just one project that you are most proud of, what would that be? Every new venue I launch gets bigger and better and more and more creative ... However, my proudest was a launch in the Middle East, where every staff member was Arabic. I had to learn to speak and communicate and train the entire team in a different language while talking about western cultures ... To this day, that venue only has a full team of Arabic staff. Who is the person that inspires you most in the world of restaurants, bars, food and wine? I don’t have one person who inspires me. I
get inspired by anyone who is pushing the rules of creativity and producing new and exciting experiences. Sometimes I get inspired by the mum, who can make a kickass dinner within minutes when I visit without notice. The simplest things are the best. You have a distinct style and love for all things luxe - can we expect to see a little of that style role out to the various venues? All of our venues will ooze a little luxe and style in times to come; it may be from our furnishings, our produce, or even our cool staff. I want to create memories that keep people talking and wanting more. As a qualified sommelier, can you name your top five wines of all time? If I was a father, I would answer this by saying, “I can’t pick my favourite child; however, I can pick my most desired aspects”... Currently I’m loving old world wines being made by new and exciting winemakers here in Australia, especially from the Barossa Valley, with really earthy favours. Cocktails are at the heart of Zebu’s success, with a new cocktail and bar menu being launched this month - any insider tips on some of the best creations? My philosophy to great menus and drinks is to... KEEP IT SIMPLE. The new menu will reflect on classic cocktails with a twist. Your extensive portfolio includes restaurant and bars that range from relaxed, casual dining, to fine dining and funky bars and tapas … What can we
expect to see in Zebu Bar + Grill? My vision for Zebu Bar + Grill is all about good times. We want people from all walks of life to feel a connection through our food and drinks. Our menus will change regularly, focusing on great local seasonal produce, so you always feel like every visit to Zebu is your first - we’re all about creating memories. You and GM Denny Keane have been sampling all that our region has to offer in the way of dining and local produce. What is your take on our local produce, and what would be the standout to date? The local produce has been great! We have tried the local wines, beers and seafood caught that morning. The local oysters and crab have been a favourite to date, but we are still exploring and sampling produce. You and new GM Denny Keane are somewhat of a dynamic duo, bringing in an exciting new style and dining experience to Rydges eateries and bars … What are the three most important elements to leading your teams and venues to success? We love what we do; we encourage our staff to enjoy working within such a great environment and team. We encourage forward and creative thinking, to provide a memorable experience for our guests. If you could create a dinner party for 10 guests from across the world - who would be the nine guests you would invite to share your table and why? I would pick the nine best comedians from around the world, sitting back with a great glass of red wine and just laugh. Life is too short not to enjoy every moment with a smile. Thanks Vlad! Zebu’s new bar and cocktail menu launches Thursday 28 July … greater port macquarie focus. 82
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OLLIE BROOKE - CLOUD CONCEPTS -
What is one of the current challenges for local business, and how do you think it can be tackled? A big challenge for local businesses is in keeping abreast of the amount of new software and tools that are now available. Finding the ones that are relevant to their respective sectors and finding the time and energy to evaluate these tools is a pretty big ask. To be fair, there’s a lot to take in, and knowing the difference between the ones that are just a flash in the pan versus those that are game changing is not always easy ... My suggestion on how to tackle this is to take notice of how companies like Uber, Airbnb, Google and plenty of others are creating massive waves by leveraging technology effectively. Perhaps try to imagine how your competitive landscape might change if the next Uber entered your market place.
Mobile computing and cloud technology are continuing to have huge impacts on virtually every aspect of our lives - and the business sector is certainly not immune to these impacts. If you could be mentored by another business leader or person of influence for one day, who would you choose? Difficult to have to choose, but it would be between Seth Godin, Michael Gerber and Gary Vaynerchuk. I’m pretty sure I’d have to go with Seth Godin; I feel like I have a good understanding of what the other two have to say - Seth seems to keep delivering new ideas and thoughts every time I digest a new chunk of his work. I love creative thinking and ideas and love being able to apply the knowledge I gather to my own business and my clients’ businesses.
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ANDREW BOURKE & CHRIS BRADTKE - SOCIAL GROUNDS -
What mindset or values do you carry with you in order to be good leader? To be a good leader, you have to lead by example. There should be no job above or below the leader. If our floors need scrubbing, I’m down there with my staff. If your staff see you working hard, then they will too. Do you think businesses need to take risks in order to be successful? Yes, all business owners take risks, just by starting a business. If you are not passionate about your product, then that is a huge risk, but if you believe in what you are doing, it is still a risk- but it’s a risk worth taking. How has your business changed in the last three years? When Chris and I moved back to Port Macquarie two years ago, we wanted to start a café that we would enjoy working in every day. We let the business grow organically,
starting with no advertising and relying solely on word of mouth. We constantly changed our menu as we grew and by doing this, it has given us the time to develop and perfect our products. As we grew we were able to hire talented, creative locals as staff, and their influence has made us who we are today. If you could be mentored by another business leader or person of influence for one day, who would you choose? A local guy, Chris Horwood from Doppio or Nothing. And I am lucky to be influenced and mentored by him every day. We call him the Dalai Lama, as he always helps us see what is important at the end of the day - especially that we are not working for ourselves, but we are working together as a community to help the whole town grow as a collective.
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ALISTAIR FLOWER
BRENT RYAN
-SETTLERS INN -
What mindset or values do you carry with you in order to be a good leader? I think it’s important that you show true conviction - to have a strong vision, communicate this vision and lead people to a purpose. Be dynamic; see an issue, fix an issue or make change, not procrastinate. Take total accountability for the actions and results of the business. Do you think businesses need to take risks in order to be successful? I believe in more so taking calculated risks - decisions based on knowledge, experience and intuition. A great saying that I live by is: be known as a pioneer, not a historian. How has your business changed in the last three years? Settlers was always a good business, but being one dimensional in its offering limited its earning potential. Since we took over six months ago, our core focus has been to grow Settlers’ appeal to a broader
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demographic through introducing the family market and by engaging the community. This has allowed us to diversify our revenue streams and create a more sustainable business for the future. What creative things do you do to develop a likeable company culture? Good staff are sometimes hard to find. We think it’s important to invest in them and look at ways to provide training and development opportunities. Staff empowerment creates passion and drive not only for them to want to succeed, but they want this for the business. When it comes to creating new ideas or processes, where do you get your inspiration? I’m constantly researching! Everywhere I go, everyone I talk to, everything I see and read I’m digesting and considering how I can adapt to my business. I find inspiration is everywhere when you are actively looking for it.
- DRAGONFLY MARKETING What mindset or values do you carry
When it comes to creating (new ideas,
with you in order to be a good leader?
products or processes) where do you get
I believe being authentic, open and honest
your inspiration?
are good qualities to have as a leader.
I listen to a bunch of podcasts on
Everyone has something to offer, and we all
entrepreneurship, marketing and startups,
have our personal goals we want to achieve.
which are great for getting new ideas and
Empowering others to succeed and reach their
seeing how other successful entrepreneurs
potential is important to me.
have started small and grown their businesses.
Do you think businesses need to take risks
The foundr podcast by Nathan Chan is a good
in order to be successful? Yes. I think if you’re
one.
going to give it a red hot go, you’ll need to take
I also use social media, like Twitter and
some risks. But they can be calculated risks.
LinkedIn, to stay on top of new technologies
You can fly by the seat of your pants, and that
and product releases. There’s tonnes of helpful
can totally work for you. Alternatively you can
content, guides, ebooks and blog articles out
validate ideas, test, learn, plan and improve.
there that can give you some great tips on how
Business planning tools like “Lean Canvas” can
to change a process or implement something
help quickly and easily plan out new business
new in your business to help it improve and
ideas and set measures for success.
grow.
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DYLAN, KYLE & JOEY - TWO MINDS CREATIVE -
community? We have helped out by providing promotional collateral to charity events and foundations in the local area. Further to this we are a local business, and have great working relationships with st ju local signwriters, photographers ve ha We and illustrators. We sort of taken on bounce off each other, so we 3D architectural e rendering as on have a great little creative so of our services , community going. ra
What is the most satisfying aspect of your role? We are lucky to be able to have fun every day working with clients from all over the country and seeing our work out in the real world.
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Business/personal goals for this financial year? We want to keep working and growing the business in every way possible. This we can now offe year, we are looking to build e Best advice for someone complete packag relationships with local real t.” starting out in your ke ar m e th to estate agents and developers, industry? You have to love to help brand any developments what you do, and surround during this massive real estate boom yourself with talented people, as it’s we are having at the moment. We have truly the best way to learn. It’s very taxing just taken on 3D architectural rendering being a new designer; it will test your patience. as one of our services, so we can now offer a If you don’t take criticism well, it will stunt complete package to the market. your growth, so I suggest looking into a career How does your business give back to the
in insurance. Ha ha.
Shop 31 Settlement City Shopping Centre Cnr Park St and Bay St Port Macquarie NSW 2444 PH: 02 6583 2535
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DEAN LAWLER
- SPORTS AND SPINAL PHYSIOTHERAPY CLINICS What mindset or values do you carry with you in order to be good leader? Having a positive mental attitude fuels my passion, endurance and performance as a business owner. Also, being purposeful in everything we do, so we all lead by example. A little humility goes a long way, as does being able to communicate effectively. I’m a big believer in learning from my mistakes and continually improving. Being grateful is also very important. What creative things do you do to develop a likeable company culture? Our practice is founded on strong ethics, honesty, professional excellence and dedication, warmth, caring and an endearing sense of fun. We have fun as a team. You have to really enjoy and be
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passionate about what you do. If you has certainly changed within the last three don’t, it shows. Our sole focus years. We have seen enormous is to achieve optimal and growth in our business, outstanding outcomes with the addition of that meet and exceed multiple locations Our sole focus is the expectations of and an increase al to achieve optim our patients within a in the number of g and outstandin friendly and caring d allied health staff an t ee outcomes that m ions environment. Also, at needed to service ct pe exceed the ex in having authenticity, ith w s the growing need nt tie of our pa ng ri ca really listening and d an for our professional ly a friend t.” being transparent in en nm services. Our ro vi en our dealings is crucial physiotherapists, in developing lifelong occupational therapists, relationships and trust with exercise physiologists, our clients and their families. massage therapists and
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How has your business changed in the last three years? Sports and Spinal Physiotherapy Clinics
dietitians are fully trained, qualified and accredited with years of practical experience. Our team has been invaluable
to the success of the business, and we wouldn’t be where we are today without them. What is one of the current challenges for local business, and how do you think it can be tackled? It is important for local businesses to identify and create a key point of difference, which in turn will position favourable customer perception of your brand and/ or business in relation to your competitors. We understand that we have to be different to every other like business. One of the things we have implemented is our SSPC Pain to Performance Model, which provides a comprehensive foundation for effective treatment of an injury and then long term management and prevention to performing better than they have ever before.
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SCOTT BAILEY
- ANSCOT SAFETY SOLUTIONS AND TRAINING What mindset or values do you carry with you in order to be a good leader? I come from a background of military discipline and integrity, as well as a service background from working in the funeral industry. I endeavour to provide customer specific safety solutions, rather than generic style answers. I focus on the needs of the individual business, as well as the requirements of the workers within it, to ensure a positive safety culture, rather than negativity. How has your business changed in the last three years? I started out in 2010 doing purely safety management systems and their supporting documents to assist small business meet their OH&S compliance requirements. Training is provided as part of my operations, as well as regular training for local RTOs like SkillsLink and Men at Work. With ongoing involvement with my clients, my role has evolved to researching, sourcing and supplying of safety equipment and PPE. In the last 18 months I have also added onsite drug and alcohol screening to the business profile. When it comes to creating (new ideas, products or processes) where do you get your inspiration? I have been a member of the Safety Institute of Australia for five years and with this membership comes exposure to the latest safety programmes, ideas and products, so I am constantly looking at ways of adding better systems or equipment to my clients’ businesses.
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DUSTIN PROSSER
JOHN MCNEIL
- KEW PRODUCE -
- NATIONWIDE PROPERTY BROKERS -
Do you think businesses need to take risks in order to be successful? I believe that if you don’t take risks, how will you know whether you will achieve your goal or not? All people who own businesses take risks - buying or starting your own business is the biggest risk of all - but in the end it is all worth it.
The team at Nationwide Property Brokers are very excited to have John join the team. John brings extensive knowledge in coordinating house and land packages and thus helping people realise their dreams of building their own home. You will see John’s friendly face at our display centre for Orion on the Beach situated at 50 William St. It will be a tough place for John to spend time there. It will be a tough place for John to spend his working day, we hope those amazing view up the beautiful coastline towards Point Plomer won’t distract you too much! Welcome aboard.
What creative things do you do to develop a likeable company culture? I don’t know whether I’m creative, but I believe family is important. This is a family owned and operated business, so it’s important to make everyone feel welcome and treated the same. We also like to make sure our customer service is friendly and helpful 100% of the time. If you could be mentored by another business leader or person of influence for one day, who would you choose? Mmmm ... that’s a hard one. I’d have to say I have always admired Sir Richard Branson, from starting his own company at 16 and now owning 400; that is is a great achievement and would make for some good converstation over a beer or two. What is one of the current challenges for local business, and how do you think it can be tackled? Online shopping by far. These days it’s just so easy to jump online and purchase whatever you need or want. It’s so important that people support local businesses and the communities they live in.
Johns thoughts on moving forward in business... When it comes to creating (new ideas, products or processes) where do you get your inspiration? I pull a lot of inspiration from different countries around the world: “What they are doing, and how they are doing it?” then try and relate that to my situation to see how it can benefit what I am working on. What is one of the current challenges for local business, and how do you think it can be tackled? I think one of the biggest challenges our local businesses are facing is the trend of online shopping and/or services. What do we do to keep the business local? I believe it’s about people and how you treat them; people will always see value in good service, and therefore the local person will always become the first option.
3 YOUR PROPERTY PROFESSIONALS 3 TRUSTED LOCALLY 3 KNOWN NATIONALLY
JOHN MCNEIL 1800 223 768 mobile: 0457 008 921 email: john@nationwidepropertybrokers.com web: www.nationwidepropertybrokers.com
All information contained herein is obtained from sources that we believe are reliable. We have no reason to doubt its accurateness and reliability, however, we cannot guarantee and do not warrant such to you. All interested parties should make reasonable enquiries and obtain professional financial and legal advice in relation to these enquiries. Interested parties should rely on these enquiries, and not the information proffered herein.
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PAUL TREVILLION - NEWSTATE FINANCE -
Do you think businesses need to take risks in order to be successful? No. My business organises finance - loans for people and businesses to buy motor vehicles and equipment, so I strive to mitigate risk. This means finding the most appropriate terms, conditions and loan features and of course, locking in a low, low interest rate. Right now, our best interest rate for a new car loan is under 4.5%. A 4.5% interest rate certainly takes a lot of the risk out of financing a vehicle for my clients, and keeping them happy means they will likely return, which in the long run, also limits my business risk. What creative things do you do to develop a likeable company culture? Often I have been able to secure a loan for someone who has struggled to get finance
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elsewhere by being a little more inventive and
allowed me to adapt my work to my lifestyle.
local business, and how do you think it
creative in my search for a solution.
I can now plug into the world of finance at
can be tackled? I know from my experience
Organising finance to buy a car, caravan,
any time and from anywhere. I love travelling
that time and trust have always been the
motorboat/bike or jet ski should be an easy
up and down the coast with my wife to visit
challenge of small business - that is having
and totally pleasant experience, and we try to
our three kids; we also go to lots of music
the time to find someone you trust to do the
create that for every client. Newstate Finance
festivals and occasionally I enjoy working from
job properly. The lion’s share of Newstate
has been doing this in Port Macquarie for 30
home, rather than in the Port office.
Finance’s commercial clients are repeat
years, and I attribute that longevity to the
When I first started this business, I employed
customers - buying a second delivery van, an
values that I bring to work every day. Treat
full-time typists and every application, every
additional truck or a replacement excavator.
people honestly, understand their needs
document, was sent back and forth via snail
I ensure that the time/trust challenge is met
and focus on building trust. It is a bit old
mail and approvals could easily take several
by prioritising their needs and maintaining
fashioned, but treating people as you would
weeks. These days applications are web based
their trust and loyalty by making the
want to be treated is the key. The most
and approvals are made by computers in just
borrowing process simple, efficient and
frequent feedback we get from our customers
seconds. Newstate Finance has been adapting
effective ... and as friendly as it can be.
is that ... “You made it all so easy”.
to change for decades and now operates with
The last 30 years have been productive and
How has your business changed in the
amazing efficiency.
enjoyable and have simply flown by ... so we
last three years? Modern technology has
What is one of the current challenges for
look forward to the next.
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STEVE NEWMAN - MCGRATH ESTATE AGENTS -
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JOHN VAN DER LEY
- PHOTOGRAPHY & VIDEO -
- ABUNDANCE LIFESTYLE & GARDEN -
Steve Newman is a highly-regarded real estate
How has your business changed in the last three years?
identity - a licensed selling agent and auctioneer who
Images have become more important than ever, and every business is unique. That’s why I provide quality, personalised and professional images that meet the individual needs of businesses and help them stand out from the crowd. I’m more than a photographer. I help businesses build their brand through visual storytelling, and work out the best way to use images to make an impact across websites, social media, printed materials and more. “Stock images” are fast becoming a thing of the past, as businesses realise that customers want the “real you”. If you want customers to listen to what you have to say, you need to build trust and credibility. There is no faster way to achieve this than through a combined use of still imagery and video.
When it comes to creating (new ideas, products or processes) where do you get your inspiration? We make our business our lifestyle and are constantly seeking new ideas and better ways to present our offer to the public. We travel a lot and subscribe to publications from leading designers and Garden Centres in the USA and Europe.
has played an active role in the local industry for well over 30 years. What mindset do you carry with you in order to add value to your profession? I’ve always believed that if you look after the people, then the business will look after itself. Often, I’m approached for advice, and I’m always happy to oblige. Over the years I’ve accrued extensive experience across residential house and apartment sales, subdivisions, unit developments, property management, corporate real estate and many other aspects of the property industry, and I enjoy assisting buyers and sellers as much today as when I started. How has your business changed over the last three years? There wouldn’t be many industries that evolve at the pace of the property market. Three years ago, consumer confidence was shaky, home owners sat tight and buyers weren’t all that active. Today the situation has totally reversed; interest rates are at record lows, the market is strong, buyer demand is high and prices are on the rise. It’s a great time to be buying or selling real estate.
Lindsay, did you just say video? Yes, that’s right. After plenty of client requests, we have now expanded into film and video production. Video provides a great opportunity for businesses to capture the attention of their customers and create a connection with them - think interviews, testimonials, company and staff profiles and behind the scenes scenarios. From real estate agency profiles to small business films, the opportunities are endless. The market is thriving on these short videos, and customers are eagerly eating them up. A creative 1-2 minute video can be used to great effect on websites, social media and all online marketing.
However, I do feel the business should express our individual creativity and as we progress, I believe this is what we are achieving, both in gardening and cuisine. Through our subsidiary business - Vanderley Nursery growing wholesale plants, we gain continuous exposure to retail and landscaping businesses in NSW and Queensland. What mindset or values do you carry with you in order to be a good leader? I believe leading by example is imperative. I never expect a staff member to do something I wouldn’t do myself. Ours is a hands-on industry, and specific skills are required. Taking the time to train staff and giving them the opportunity to “own” their job and to share our goals is vital. If you could be mentored by another business leader or person of influence for one day, who would you choose? Graeme Ross (Better Homes and Gardens) has been an early mentor initially as a horticulture teacher and then a co-worker in my days teaching at Ryde TAFE. His passion and exuberance was infectious and has stayed with me to this day.
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COPPY’S BUTCHER BLOCK What mindset or values do you carry
days of online shopping are being phased
with you to be a good leader? I was lucky
out, and people are starting to realise the
enough to work for another local business
importance of shopping local. At the end of
for 12 years before deciding to buy my own
the day, local businesses employ locals and
shop. It was there that I learnt a lot that has
also support other local businesses, as well as
helped me with my own business venture. I
supporting local sporting clubs.
am also lucky enough to work with a great
When it comes to creating (new ideas,
bunch of guys who also treat my business as
products or processes) where do you get
their own and go above and beyond with our
you inspiration? At Coppy’s Butcher Block
customers. I always have a happy and positive
we are lucky to have a great team of creative
outlook on my work, even when things don’t
people. We work well together and come up
go to plan.
with ideas independently and then put them
What is one of the current challenges for
together to create something amazing. We
local business, and how do you think it
also have a lot of creative customers who are
can be tackled? I think the biggest challenge
passionate about our business as well and
is getting locals to shop local. In Wauchope
give us lots of great ideas. Our customers
we are lucky enough to have a great range
love seeing something new in our window
of different shops and boutiques. I think the
displays.
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MICHAEL FOO
- FIRST NATIONAL PORT MACQUARIE What background experience do you bring Knowing they have entrusted me with the job of marketing and negotiating one of the to your current role? I have most important transactions they will had the opportunity to work decide on is a real privilege and such in sales/customer service For me, there a reward. across a broad range has always of industries. From How do you stay motivated? been such a rush international hotel chains As a father of five, I’d like to think t en m te of exci to the travel industry that the motivation is in built. re u’ yo n whe and manufacturing Certainly outside of my family handed a set of and distribution prior to though, my personal list of goals is keys to a client’s commencing my real estate always moving - one comes off, but home.” career in QLD in 2006, the one two always seem to replace it. constant has always been a focus If you could be mentored by another on high level of service to encourage business leader or person of influence for long term business relationships and the one day, who would you choose? Real estate ability to do this with a diverse client base. wise, definitely Tom Ferry. Tom has been voted #1
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Most rewarding part of your job? For me, there has always been such a rush of excitement when you’re handed a set of keys to a client’s home.
Real Estate Coach and is also a best selling author; he is a noted international speaker and really seems to speak my language!
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BOB KNUCKEY - MOISTURE CURE -
Do you think businesses need to take risks in order to be successful? To stay alive and volatile, and especially to grow, a business must keep changing and adapting - and that generally poses some degree of risk, along with uncertainty and apprehension. Making no changes in your business is probably the greatest risk of all. At Moisture Cure we seem to get out of our comfort zone at least once a month, forcing us to develop a whole new mindset. Just a few of those risks included: adding another sub-division to our company (FRAL Australasia); sourcing new suppliers; employing new staff with more knowledge than me; creating a new website; learning to do business outside Australia. How has your business changed in the last three years? For many years Moisture Cure
focused on a domestic market and domestic products. Our decision in 2013 to consolidate our “niche” market ideology led to us taking on the Australasian distributorship with the Italian manufacturer FRAL. Then, witnessing a shift in customers’ buying habits and also detecting a change in our own market segment, we made another scary decision to enter a new market i.e. commercial/industrial grade dehumidifiers. During this time our learning curve has been mammoth, as we are being forced to address unfamiliar issues, e.g. trading in different cultures, new technology, new banking systems, more complex logistics systems, international certification requirement and documentation etc. etc. Nevertheless, our core values remain the same, i.e. integrity, passion and a “can-do” attitude.
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CHUCK EDWARDS - BAOS AND BAGELS -
My business started because I’m passionate about and have an eye for different types of foods, especially that which is fashionable and on trend globally.
I plan to grow the business organically,
I was fortunate to grow up in a hospitality family and have travelled the world discovering amazing cuisine.
world to global levels, and I am sure I will
My business Baos and Bagels has got people talking and more importantly, it has been taken up fast - not least because I make products and there was zero competition in the area; it’s only some city locations in Australia where you can buy a good New York-style boiled bagel.
time fresh out of high school when I
I love the passion that is associated with food; thus, my hobby is my job, and it’s easy for me to go to work each day.
working, travelling and getting new ideas
as I am only 19 and have plenty of time to develop the business, and I know it will be a fun journey. I have watched my parents grow their businesses in the coffee probably do the same in my own time. Other chefs inspire me, and I had a great moved to London to work at Kurobuta in Chelsea. After a few months, I had worked my way to head pastry chef, and I learnt quickly about life in a fast paced, high end restaurant kitchen. Right now I’m living my dream and I plan to continue my career by that I can pass on to my customers via their plate.
Grab a bagel today from your favourite local cafe, or rock on out to the factory on Fridays from 11am - 1pm @ baosand bageLs FACTORY: 30 Uralla Road, Port Macquarie Wholesale purchases contact: 02 6581 2677
www. baosand bagels .com.au
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PHILLIP BUTTERWORTH
- WRIGHTS -
- CARE SOLAR SOLUTIONS -
How has your business changed in the
What mindset or values do you carry
the launch of Care Solar Solutions in April this
last three years?
with you in order to be good leader?
year and now deal directly with householders.
Technology continues to play a large part
I’m extremely passionate about making
The timing is critical - the NSW Government’s
important here are to be flexible, to listen, and to be decisive. I find staff always have great ideas to assist your business, and therefore you should be always willing to listen to suggestions - which usually means
in our business, with online accounting
solar storage accessible to householders.
generous solar feed-in-tariffs end this year, and
systems being at the forefront of change.
Now more than ever, people want control
it is prompting thousands of solar customers
This has made it easier for clients to access
of their electricity consumption, and they
to investigate their battery storage options. We
information on their business, but has also
want their power from a sustainable source
have the solar solutions for householders.
made it easier for us to proactively review
at a reasonable price. Care Solar Solutions
Where do you get your inspiration when it
being flexible in assessing their ideas. I think from there, you need to be decisive, so that everyone is pushing in the same direction.
our client’s situation and advise them. A
embodies everything I stand for: availability of
comes to creating new ideas? Luckily I have
world class battery storage units, education
a great team around me who help steer Care
on solar solutions, and making sure we match
Solar Solutions’ creative direction, allowing
Do you think businesses need to take risks in order to be successful?
in Sydney, and saw that they were coming
the right products with a customer’s needs (we
me to focus on the day-to-day business
never sell a product that’s not needed!) I’ve
operations. The renewable energy industry
Always, but I think that the risks should be calculated. I think that you should always be prepared for the worst case scenario, and then assess the potential reward from
were decreasing. We had a quick phone
started this business from scratch, so the buck
has become a juggernaut. The technology
hookup to discuss the situation, and they
stops with me.
geniuses behind the likes of the BYD and LG
realised that they needed to start limiting
How has your business changed in the last
Chem energy storage units that we supply
their stock purchases to get them back on
three years? We extended our focus beyond
provide an endless source of inspiration, and I
track.
the business-to-business (B2B) market, with
cannot wait to see what they think of next.
What mindset or values do you carry with you in order to be a good leader? The three main qualities I think are
that point.
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few months ago I looked at one of my clients using a cloud based system, who is into a slow sales period and their cash levels
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PETER CRISTOFORO -LAURIETON TAXIS -
What mindset or values do you carry with you in order to be good leader? I’ve always tried to install leadership values from those who have inspired me in the past. Good communication is something I highly value. Being able to listen is just as important as delegating, and that’s where I try to find that perfect balance. Being confident and having a positive approach are also part of my leadership style. Sometimes in small business things don’t always go right or according to plan. I approach these problems by being calm and confident, which helps everyone work forward in a positive manner. How has your business changed in the last three years? Camden Haven is ever evolving. Being customer service focused, we’ve had to evolve with it. We feel we’re servicing a broader area than we have in the past. Whilst we consider Laurieton our main hub where we find most of our call volume, growing areas like Bonny Hills and Lake Cathie have made us realise that we need to be offering a more expansive service to allow for the growth. It is an area that has often been under serviced in the past, and we believe is part of the overall picture when it comes to fast, reliable transportation needs. If you could be mentored by another business leader or person of influence for one day, who would you choose? I’d have to say Sir Richard Branson. When it comes to personal branding, he truly is king. To hear what he says for just for one day would have a life lasting effect.
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ALEX COSWAY
KEVIN BLUNDELL
- REDSAND COMMUNICATIONS -
- KUMIAI RYU MARTIAL ARTS SYSTEM -
Do you think businesses need to take risks in order to be successful? I haven’t yet met a successful business and/ or business owner who has not taken risks. Calculated risk taking allows untested ideas and goals to be nurtured, with the end result one that is vastly different than maintaining the status quo. Common examples of risk taking that businesses and leaders take on include developing and prototyping new products or services, expanding into new markets or additional locations, and more commonly, taking on new employees.
What mindset or values do you carry with you in order to be a good leader? I believe a good leader is a person who is a clear communicator, prepared to be flexible, willing to work with their staff whilst encouraging their participation, regardless of their position. If staff have a clear direction, share your vision, are made a part of the process and they’re a contributor, then they will definitely be far more participative, productive and your business will be far more successful.
What is one of the current challenges for local business, and how do you think it can be tackled? The most significant challenge I see local businesses having to take on this year is taking advantage of NBN. The opportunity to save $$, improve efficiency, and adopt new technology has never been so great. My goal is assisting business leaders turn this challenge into increased profitability. When a business is more profitable, it allows further investment, which drives growth.
Do you think businesses need to take risks in order to be successful? Most definitely. If you are where you were five years ago, you have just maintained the status quo and have not challenged yourself and your staff to achieve more. Don’t have a Plan “B”, otherwise you have a plan for mediocrity. Certainly be calculated in your risks, but be brave and bold!“Imagine - Believe - Achieve”.
When it comes to creating (new ideas, products or processes) where do you get your inspiration? For me, inspiration comes from fellow successful businesses and leaders. Attitudes are contagious, so surrounding yourself with successful people with bold ideas that conquer risks is a great start. As a young business owner, I’m always looking out for successful mentors who share their intrinsic innovative and inspiring aspirations.
What is one of the current challenges for local business, and how do you think it can be tackled? The way your business’ message is now conveyed to current and potential clients is a greater challenge as opposed to even five years ago! Traditional mediums for communication are rapidly changing and in this fast paced world of “it has to happen now”, you need to be far more creative in getting your message to cut through all the white noise!
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Jeremy is a creative entrepreneur … he’s not only a talented photographer, well known for capturing the fast-paced action of rally cars, but he also specialises in commercial and industrial photography AND he’s the inspiration behind local business Port Macquarie Web Design. With over 200 websites already in his business portfolio, Jeremy and his team are leaving their mark in the I.T world …
JEREMY ROGERS
- PORT MACQUARIE WEB DESIGN JEREMY IS A CREATIVE ENTREPRENEUR … HE’S NOT ONLY A TALENTED PHOTOGRAPHER, WELL KNOWN FOR CAPTURING THE FAST-PACED ACTION OF RALLY CARS, BUT HE ALSO SPECIALISES IN COMMERCIAL AND INDUSTRIAL PHOTOGRAPHY AND HE’S THE INSPIRATION BEHIND LOCAL BUSINESS PORT MACQUARIE WEB DESIGN. WITH OVER 200 WEBSITES ALREADY IN HIS BUSINESS PORTFOLIO, JEREMY AND HIS TEAM ARE LEAVING THEIR MARK IN THE I.T. WORLD …
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i Jeremy, it's been a couple of years since we caught up. Last time, we spoke about your photography business; you were busy capturing all the action at Rally Australia at the time! How's the photography world treating you these days? Really well, thanks Jo. I now tend to specialise in commercial and industrial photography, which are both really interesting and challenging fields. I could be hanging out of a plane doing aerial photography one day, then shooting an ad campaign in a penthouse apartment the next. You're also the brains and inspiration behind Port Macquarie Web Design. What's the history of this business - what led to its creation? I created my first website many years ago, long before the advent of Google and the iPhone! Before I knew it, I was creating one for a friend and then a friend of a friend, and that’s how the business grew. These days I have a great team of specialists working with me, including programmers, SEO experts and copywriters, who all share the same focus. The majority of our clients seem to come from referrals or are repeat customers, and our business has already gone live with well over 200 websites. The world is so small today, and the power of networking is amazing. For instance, we recently completed a website for a cross-fit gym in Toronto, Canada, referred to us by a Sydney client for whom we had also designed a website. What are some of the services Port 18 focus 94 greater Special port macquarie Edition focus.
Macquarie Web Design provides to clients? We aim to create a perfect online solution for each client’s needs. From a new mobilefriendly responsive website to a makeover of an existing one, we can create a vibrant, new and totally individual look. In today’s modern world, the image that each client and each company projects is more important than ever before. This is particularly so for online presence as, in just a click of a button, a prospective client can leave one site and be instantly viewing its competitors. We've all seen some fairly ordinary looking websites or even many which fundamentally don't work properly - and poor sites put us off dealing with the company, don’t they? In addition, we provide advice and setup assistance for social media profiles and marketing strategies. We also register domain names, offer excellent value web hosting and even design company logos, brochures, flyers and business cards. And of course, we offer great professional photography as well! What do you feel are the points of difference your business offers? We aim to create websites which stand out on the internet, and I think that’s where my personal background as a photographer really offers the visual edge over other web designers who may be great technically, but just don’t have artistic flair. As a prime example, we recently designed two different websites for an international software company, which was full of expert programmers, but simply didn’t have the creative capacity to promote a stand-out web presence. As a small business operator for many
years, I understand the time and the budget constraints affecting small business operators. Digital marketing can be a real minefield, so I like to think that being able to talk to someone who understands these unique situations can be invaluable for other small business operators and can seriously help them to achieve their goals. What businesses have you worked with to create new websites recently (both locally and further afield)? Where to start? Locally, some of the recent ones have included Leichts Tyres and Auto, Port Macquarie Driving Range, Beachside Medi Spa, Seasalt Café, Port Macquarie Child Care and the Rotary Club of Port Macquarie. A little further afield, there have been the Seniors United Party of Australia and DDV Technologies in Sydney, then Sunrise Apartments in Forster, Compleat Angler, Macleay Valley Transport, Camping World and Kempsey Regional Support, in Kempsey, and many more. We hear a lot of website-related terms thrown around these days, such as “SEO”. What does this mean - and how can you help people with this? “SEO” (Search Engine Optimisation) is one of the keys to the success of any website, and it has become crucial to ensure that a website is easily located. Without “SEO”, it is unlikely that a site will receive visitors from search engines. Each and every website must be correctly set up from the outset. They need to be mobile-friendly, with search engine friendly URLs, keywords, geographic location details and sitemaps, and that’s just the start. Each site then needs to adopt its own unique online marketing strategy, which can include social
media, Google maps, directory listings, blogs and so much more. It’s good to remember that, whatever approach is taken, it needs to be ethical. After all, Google isn’t just a search engine; it’s a reputation management system. How can you help businesses raise their social media profile? Online marketing can certainly be confusing and overwhelming. Twitter, LinkedIn, Facebook, Google+, Instagram, YouTube, blogging - there are so many choices! At Port Macquarie Web Design, we help clients to plan their social media marketing strategy, to outline their goals and to determine the steps they will need to take to drive success. It could start with one simple question: “Before you start your business marketing campaign, do you know where your customers already congregate online?” We always stress to clients that, as far as their social network is concerned, their own personal conversation and participation will never be enough to keep ongoing interest from potential customers, especially if they choose to create their own communities instead of joining preexisting ones. People need to find value in any interaction, and our clients need to provide ongoing reasons for those people to keep participating in their social networks. Where can readers contact you or find out more about you? Well, my website is great place to start: www.portmacquariewebdesigns.com.au or they can simply Google “Port Macquarie Web Design”. And don’t forget to follow us on Facebook! Thanks Jeremy. Interview by Jo Robinson.
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Featuring Barry Hockey, Marc Zaeczky, Marty Brandon, Jarod Louis, and Nic Derrin. A special thanks goes to Total work wear for lending us there clothing for the day and to Steve and his team from Speedy lube for helping us out with a location. Focus truly value's your support and appreciate's your help.
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JAMES DAVIS H Q B C H A R T E R E D A C C O U N T A N T S
HAVING SPENT THE MAJORITY OF HIS WORKING CAREER IN SYDNEY WITH ERNST & YOUNG, JAMES DAVIS, BELLINGEN LOCAL, ACCOUNTANT AND PARTNER OF HQB, TALKS TO US ABOUT HIS EXPERIENCE AND BACKGROUND IN THE ACCOUNTING INDUSTRY.
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How do you effectively market your business to
in mind, we are conscious of supporting many Coffs
Although not quite born and bred in the region, I spent most of my childhood and teenage years in Bellingen. Weekends were spent swimming in waterholes, fishing the river (albeit unsuccessfully) and giving every sort of weekend sport a go!
new customers?
Harbour community events and organisations. To name
I’ve always considered Bellingen to be our home, so after a stint in Sydney studying and then beginning careers, the country called. My wife, Ashlie, and I returned in 2014 with our two children. We’ve since very much established ourselves back into the community and look forward to raising our family here. Since coming back, I’ve noticed how much Bellingen business has grown and as a Partner of HQB, I’m eager to assist in growing business in the region. What is your area of expertise?
us well for future growth. I strongly feel that
o tell us a bit about yourself, James.
My time in Sydney was spent firstly studying a double degree at Macquarie Uni - accounting and finance. I have therefore always enjoyed the entire financial industry, not just accounting. From there I worked for a number of years at Ernst & Young, one of the world’s largest accounting firms. Although clients were of a different scale to what I now see in HQB, the time gave me excellent experience. I dealt daily in complex accounting matters, learned how successful businesses are conducted and of course, how to provide first class service to my clients. What is the most satisfying aspect of your role? Despite accountants being the butt of many jokes, my job is both challenging and rewarding, and therefore satisfying. If I had to pinpoint one thing, it would be that I am helping small businesses with real solutions to their very real problems or concerns. It’s been encouraging to see over the past couple of years a number of very exciting businesses established by some ambitious Coffs Coast locals. I am proud to play a small part! 20 coffs 58 focuscoast Special focus. Edition
At HQB, our most effective form of marketing has been
just a couple, we support the Coffs Surf Life Saving Club
word of mouth - clients who feel our service was worth
via our sponsorship of the annual Australia Day fun run
mentioning to their friends and family.
and this year have joined the list of major sponsors for
Having said that, in recent times we have had success building an online and social media presence that places
the Coffs Cycle challenge, an event we hope will bring many visitors to the region. How do you encourage a positive working environment?
any business that ignores this form of advertising is missing out.
For an accounting firm, the single
What background experience
most important key to success
do you bring to your current role? Although I grew up in Bellingen, the majority of my career has been in Sydney, where I worked with an international accounting firm, Ernst & Young. Although my early career was spent
It’s been encouraging to couple see over the past of r be of years a num nesses si bu g very excitin e m so by d he establis ast Co ffs Co us tio ambi d to locals . I am prou !” rt pa l play a smal
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provided an excellent all round platform
Business/personal goals for this financial year? As a new partner, my main focus for this year will
work/life balance and regular training. Flexible working hours are offered where possible, and we make sure there is time for some fun, with some unique staff social nights. starting out in your industry?
(as opposed to taxation), this time
business.
staff. Our staff enjoy a healthy
Best advice for someone
mostly in audit and assurance
of experience being immersed in a client’s
is the skills and efforts of our
The key to success is an ability to learn how to ask the right questions. Mistakes happen, but learn which questions to ask next time! I would also say that it is no longer the case that “Ps
be building the trust of all of my clients as they build their
make degrees” - it is important to put in the effort during
businesses. At the same time, I’ll be constantly on the
study to not only land the right graduate role, but also to
lookout for quality new clients and looking to build on
make sure you understand your profession.
our small but dedicated team of accountants and staff at
Lastly, I would also encourage young accountants to
HQB.
spend some time working in a big firm. By surrounding
How does your business give back to the
yourself with many other ambitious professionals, you
community?
will quickly grow, have access to quality training facilities,
HQB Chartered Accountants is a Coffs Harbour based firm which has a history in excess of 60 years. With this
and have a lot of fun along the way. Thanks James.
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What is the most satisfying aspect of your role? To be able to provide a customer with quality timber products that makes them happy and know that their project was worthwhile, especially when they can see the warmth and beauty that timber has added. How do you effectively market your business to new customers? We do this by focusing on the things that we are able to do that a lot of the others can’t. Even if others can partially do some of the things we do, not many are able to provide all the same products from the one place like we can. What background experience do you bring to your current role? I have been with the business since 1998. I left for a period to study, and then came back. I have moved through the business in various roles, to where I am now as the sales manager.
Business/personal goals for this financial year? As a business, we’re aiming to continue our growth throughout the Coffs Coast region. How does your business give back to the community? We provide donations to different organisations, as well as sponsoring a number of different sporting teams and other activities or events. How do you encourage a positive working environment? By encouraging staff members to work as a team and to maintain a friendly and professional working environment. Best advice for someone starting out in your industry? Learn the products. Timber comes in different species, sizes, grades, strengths, etc. and can be used for both structural and aesthetic purposes. Knowing the products helps eliminate any problems when the customer receives the timber.
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THE PROCESS OF BUYING A NEW KITCHEN MAY SEEM DAUNTING TO THOSE BRAVE FOLKS THINKING ABOUT IT. AFTER ALL, IT’S A MAJOR SURGERY TO THE HOME.
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hat’s why I have, over the years, developed a smooth, hassle-free process, whereby you will feel you have been listened to and received relevant design input, including advice on colours and finishes. With unique and cutting-edge design software, our combined ideas come to life with a virtual walk-around your new kitchen. By giving you a number of pricing options for various finishes, you are able to make informed decisions based on your needs. Kitchen trends Trends of course come and go, though classic staples such as satin polyurethane “Shaker” doors leading into full “French Provincial” will always impress. Flat panel polyurethane high gloss doors giving a sleek, upmarket feel that has been very popular over the last 15 years, providing a seamless, “no edge” appearance. Solid timber doors have always had a place in kitchens, with the natural rich lustre and a range of stunning Australian timbers available. Having said that, it’s quite unusual to see full timber kitchens these days. Timber veneers and lookalikes are holding their own and they’re still widely used to great effect in commercial applications, however, they’re not as widely used in kitchens as they were a few years ago … Lamiwood doors are and have been for years the most popular finish, with greater and more interesting varieties coming onto the market, including the new semi and full gloss lamiwoods. With great flexibility and an endless design options, as well a favourable pricing point, lamiwoods will rule into the future. Bench tops have evolved over recent years from mostly laminate, then to natural granite, solid
timber, Corian and now predominantly manmade or “engineered” stone. As this has become more popular, the pricing has become reachable for most new kitchens buyers and adds considerable value to the home. Engineered stone is less porous, a lot stronger than real granite and is 97% quartz. Having said that, real granite has an amazing depth and uniqueness to it. Marble can be used to great effect as splash backs and special features. Not practical as a bench top as such, due to its porosity. There has been, in recent years, huge leaps in lighting technology for kitchens, with the advent of LEDs and low voltage lighting. Now more than ever before, we are able to “light-up” our work surfaces, as well as create amazing atmospheres at night that will turn a working kitchen into the entertainment centre of a home. There are now lighting solutions for every aspect, including under cabinet, internal cabinet, under bench and kick board lighting. Due to the low power draw, LEDs can be utilised for longer periods, without the dreaded power bill woes. Cabinet hardware technology is turning our kitchen spaces into ergonomic masterpieces. With inventive slide out mechanisms that literally bring everything out to you, the “dead corner” is becoming a thing of the past. Soft-close drawers and doors are standard now on most kitchens. Advanced lift and sliding doors, as opposed to hinged, for overhead cabinets are taking hold in Europe. Sliding doors can be used to great effect by simply sliding to reveal an alternate finish, colour and feel. With great design, imagination and attention to detail, the kitchen becomes the centre of your living space, where you entertain your family and friends, and is something that you’ll be proud of for many years to come.
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de to t grin and attitu perm anen out more. cter, with a one to find enga ging chara playe d some one on and energetic and Yusu f is an the Nike Airs S duste d off match. FOCU
BARRY HOCKEY
- BARRY HOCKEY ACCOUNTANTS Tax time is here - what’s new? It is hard to
If this all sounds a bit daunting to you, then
believe how quickly the year has gone and tax
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agencies, including preparation of your tax
your tax affairs in order.
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and replaced with myGov.
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At Barry Hockey Accountants, we have a
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have extensive background skills in finance,
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Our firm is big enough to get the job done
for car claims, work related travel, seminars,
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union fees, tools and equipment etc.
and attention to detail is our business.
Playing with Melbourne Tigers was amazing. I learned a lot from guys like Dmack, Anstey, Rashad Tucker, Corey Williams and Julius Hodge, Matt Burston and my favourite, coach Al Westover. What is the training regime like? I go to the gym about three times a week and also workout on the basketball court about four times a week, to stay sharp. Weekends usually include a beach session with sprints and parachute workout. I try to do something every day. No days off! You are also the captain of the Somali National Team. Do you travel back to Somalia often, and how is the level of playing there? No, we don't actually go back to Somalia; we meet about four days before tournaments at the location of the tournament and train. We don't have the funds to travel back, and I help pay my way with some support from the Somali community in Melbourne. Is it an honour to be the captain of your nation’s team? The position of captain, for my country is a great responsibility and a great honour, one that I take very seriously. What makes a good captain? The role of captain has its challenges, because you’re dealing with a lot of egos and personalities, and it requires a lot of patience and listening. You must be able to solve conflict on the fly and keep everyone on the same page. On top of all that, you can’t take things people say personally and need to try not to be too sensitive. Lead by example: that’s what Nathan Buckley told me at my time with Collingwood F.C, right before I played for my national team in 2014. Where around the world do the rest of
the Somali team come from? Most of my teammates live in Canada and America. They play for colleges and teams over there. One must stretch What is your a lot to remain favourite memory to flexible and loose from playing There prevent injuries. basketball? is also the ice bath, a My first NBL which I hate with one game, the very first passion, but it’s possession I crossed of the best recovery up and scored on a guy methods. ” who later became like a brother to me. The crowd went crazy every time I touched the ball after that; it’s an amazing memory. What are some of the skills you need to have to play the position of guard? To be a really good guard, one must have: Vision - to be able to see everything on the composed at all times. court, teammate cuts to basket, shooter is As a guard, are you still attacking and open, big man stealing. shooting? Creative - to be able to make plays for not Attacking the basket and creating is my only yourself, but also all of your teammates. bread and butter. I can shoot fairly well, but I Ball handling - must be able to take care don’t live and die by my jump shot. of the ball and with little flair, because that’s Have you had any injuries throughout the beginning of all skills. If you can’t dribble, your career? then you can’t play. I have been fortunate enough to never Shooting - must be able to shoot the ball having a serious injury up until last year after from layups to 3s at a good percentage. the first three games. It’s mentally challenging Layups, floaters, jump shots, step backs and to overcome, not so much the injury, but many more. the doubts about how you are playing. Defence - must be able to lock down his Confidence gets really low and it’s really hard defender and also be able to help teammates. to overcome, but I just stayed positive - and Pick and Rolls - must be able to use screens coaching the kids helped me get my mind at a high conversion rate. right again. I.Q - must be very smart player and thinking How important is flexibility and the game. stretching? Heart - must be brave and never have fear. Mistakes are inevitable, so a guard must stay One must stretch a lot to remain flexible and
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INTRODUCING THE FOCUS MINI-MAG
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an you tell us about where you’re from originally? From Somalia, which is in East Africa. What is Somalia like as a place? Somalia is an amazing country with great buildings and scenery (Google it) that is full of wealth, with natural resources as well as oil. Unfortunately, Civil War destroyed everything. Right now, the country is growing and recovering at a rapid pace and is much safer. How did you come to live in Coffs? I moved from Melbourne in February last year to play basketball for the Brisbane Spartans in The South East Australian Basketball League, which is Australia's Premier
After school and weekends we played until
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Winter Basketball develop ball handling, sunset. It was very League. Then I shooting, plus all the tough, and we had stayed in Brisbane ‘til other skills, and this a ‘no blood no foul’ rule. ” September last year helps with mental and moved to Coffs toughness. It's open to Harbour. all kids, and I train them I began working with pretty hard so they can better the Coffs Harbour Basketball themselves. Association to try to help develop When did you start playing the hard working country kids and also basketball? run my own academy, called "Hard I started playing ball at 12 and learned Knockz Academy”, for the kids who pretty quickly - always asking questions and want to be beasts. training about eight hours a day, before What is your current role, and how are school at 5:30am, during school, after school, you helping kids learn more about the and then with my team. sport? When did you realise that you had talent I run the Hard Knockz Academy to help and skills?
When I made my first rep team and I noticed I had speed and then skills that I learned playing on the streets of Heidelberg Heights against older people. In Melbourne? The streets of Heidelberg are in Melbourne, Victoria, where I learned to play ball, playing outdoors at the local primary school. After school and weekends we played until sunset. It was very tough, and we had a “no blood no foul” rule. What do you love most about the game? I love the competition, the hard work which is fun to me and also crossing people up. You spent time playing for Melbourne Tigers and Brisbane Spartans; can you tell us about those experiences?
loose to prevent injuries. There is also the ice bath, which I hate with a passion, but it’s one of the best recovery methods. How important is teamwork? I think teamwork is very important, but you still have to have an individual’s work ethic. That way everyone improves individually, hence makes the team better collectively. You need to be selfless and pass on a good shot for a better shot - also to be in sync offensively and defensively. What advice would you give to young players who want to make it to the top? I'd tell any individual who wants to be a professional athlete to work harder than the hard working, sacrifice going out with friends but instead work out, be persistent every day, have faith in yourself and in a higher power, and you will be successful. Thanks Yusuf.
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JAMES ROBINSON - CHOICES FLOORING -
What is the most satisfying aspect of your role? The most satisfying aspect is to help a customer find the right product for the right area. There is nothing better than seeing the enthusiasm on their face and the gratitude you get when they say, “Wow, it looks great!” Also, being a great leader for the team and teaching them from my vast experience in the industry. How do you effectively market your business to new customers? The key to any successful business is ensuring customers are at the heart of all decisions. As a Choices Flooring member, I benefit from their integrated marketing communication initiatives and campaigns that are run on both a national and local level. These incorporate a mixture of media channels,
including TV, home magazines, radio, press and online. Business/personal goals for this financial year? Business goal is to have set growth targets met and to provide even better service. Personal is to take more overseas holidays and to do more surfing! How do you encourage a positive working environment? Acknowledge all staff members’ efforts; encourage further training so the team are more than confident in their daily roles. Show your appreciation, and listen to everyone’s ideas. Best advice for someone starting out in your industry? Hard work pays off. Under promise; over deliver. Go with your gut. Lastly, remember customers always come first.
MATT DONOVAN
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APART FROM THE GLARINGLY OBVIOUS ABSOLUTE BEACHFRONT LOCATION, SURF CLUB RESTAURANT AND BAR OFFERS A MENU WHICH COMPLEMENTS THE AMAZING LOCATION AND IS BURSTING WITH THE FRESHEST LOCAL PRODUCE. FOCUS CAUGHT UP WITH HEAD CHEF MATT DONOVAN TO FIND OUT MORE ...
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hat is the most satisTo keep on coming up with fresh and new fying aspect of your ideas to keep the business thriving, and on a role? personal note, I’d like to get a bit more time Creating food I can off! be proud of in our How does your business give back to the amazing restaurant. Giving our customers an community? enjoyable experience, making them happy We are major sponsors of Coffs Harbour and coming back for more. Being near the Boardriders, and help sponsor various other beach and water is also very satisfying; even small sporting groups. Our chosen charity is though we work very hard, looking out at the Coffs Caring Community, with $1 from all our view makes everything OK. cold pressed juice sales being donated. How do you effectively market How do you encourage a positive your business to new cusworking environment? tomers? Communication is key. Nicole, my business With 36 staff on our sful partner, looks after the books, we need to To run a succes marketing and sales make sure everyone restaurant and skills side of things. We is heard, is undervenue, you ne ed u yo advertise continuin all areas, and stood and is trained s on job can’ t beat hand so need ally to keep in the effectively. We also al experience . You forefront of our try to work around work be prepared to to s, customers’ minds, staff’s personal comshift weekends, split s, ng ni or using Facebook, local mitments and lives m y rl ea , nights ays.” lid ho radio, our three brand as much as possible, ic bl pu d an new TV commercials and we are rewarded by Coastal Media and of with loyalty and commitcourse, FOCUS. ment. We have a great team. What background experience Best advice for someone startdo you bring to your current role? ing out in your industry? My first job was washing dishes for To run a successful restaurant and venue, Swiss chef Martin Moser at Avanti Restauyou need skills in all areas, and you can’t beat rant in Coffs Harbour when I was 15. I was hands on job experience. You also need to his apprentice for four years, and he taught be prepared to work weekends, split shifts, me all the essentials of fine European cooknights, early mornings, and public holidays. ing. I also worked in Melbourne at the GeeYou give a lot of yourself, but the rewards are bung Polo Club, and various other restaurants great if you have the right formula. We have in Coffs before running the Deep Sea Fishing succeeded with lots of hard work and lots of Club kitchen for eight years. We have been at persistence, but in the end we wouldn’t have the Surf Club for nearly eight years now, and it any other way. You need to love it and be have never looked back. passionate about food and people, otherwise Business/personal goals for this financial don’t bother. year? Thanks Matt.
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NICK DERRIN - STAIRMASTER -
What is the most satisfying aspect of your role? Innovating! After spending my entire working life in the same trade, I have often found the cycle of work quite boring. Doing one task after another, sometimes the same 10 minute task for weeks on end, can be tiring for anyone. I’m now in a position that I have the freedom to take the outdated procedures of those tasks and put to the test every idea I’ve ever had to make them more efficient. It’s even more satisfying to have my employees trying these new procedures, because it motivates and encourages them to be innovative themselves.
Best advice for someone starting out in your industry? Make sure it’s something you have a passion for, make the most of every opportunity, and listen without trying to think of what to say next. A lot of time, young people go out looking for an apprenticeship without any experience in the chosen field they’re pursuing, and expect an employer to “give them a chance”. There are many ways of showing your passion for timber to a prospective employer, from joining the Men’s Shed, to volunteering at a local woodchopping event. The opportunity to learn at either of these places are endless, and all you would have to do is listen.
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TWANE VOGLSINGER
D I R E C T O R
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HOEY MOEY’S TWANE VOGLSINGER HAS OWNED AND MANAGED HOTELS FOR THE PAST 25 YEARS. FOCUS CAUGHT UP WITH TWANE TO FIND OUT WHAT MAKES A SUCCESSFUL HOTEL DIRECTOR.
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hat is the most community. We pride ourselves on being a satisfying aspect of part of the community and giving back as your role? much as we possibly can to help others. Smiles on people’s We have a great surfing culture here in faces is what this is Coffs Harbour, and we are closely affiliated all about. Providing a venue where everyone with many of the surfing, boardriders can feel safe and comfortable and come to and boating groups that rely on funds to for any occasion with the whole family. increase the offering and exposure to the How do you effectively market community. With sporting a real focus for your business to new customers? I have a marketing team I work closely the Coffs Coast, we provide sponsorships with on marketing the business to new and assistance to help these groups grow customers. and develop. We blend our marketing We have a close affiliation across all mediums and with the Westpac Rescue although marketing Helicopter, running these days is very myself nd ou rr su I promotions such as social media positive ith w the Joker Poker each driven, we like to sitive people and a po e keep consistent week to help raise th team , who have is across social th r much needed funds same passion fo . do I media, television, at th ry st du so that these worthy in tes radio and print This then resona nd causes can help the ou advertising, so that with everyone ar community, as well as them .” we capture a greater other local charities. share of the market. How do you encourage But it really is all about
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the customer’s experience. Anyone can make a drink or a meal, but not everyone can provide great customer service. It’s all about comfortability and that personal touch. What background experience do you bring to your current role? I have owned and managed hotels for over 25 years, as well as owning businesses outside of hospitality. All the business that I have been a part of have been very customer focused. Business/personal goals for this financial year? We will continue to further develop the business. There are more renovations on the cards in the foreseeable future as well. How does your business give back to the community? It’s all about giving back to the 24 focus 62 coffs coast Special focus. Edition
a positive working environment? I surround myself with positive people and a positive team, who have the same passion for this industry that I do. This then resonates with everyone around them. Best advice for someone starting out in your industry? You need commitment, passion and hard work. Long hours are a fact of life in the hospitality industry. Seven days per week, week in, week out, and it’s more common than not to do the 18 hour days. It’s also an industry where you learn to roll with the punches very early on, so you need to be flexible. Thanks Twane.
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THE TEAM
- MID COAST PRINTING -
- EAST COAST CABINETS -
How do you effectively market your business to new
The men of East Coast Cabinets are an integral part of
customers? We do a small amount of advertising in the local
the success of the business.
papers, but it is mainly through word of mouth, our website -
Peter Farquhar and wife Deb purchased the business 32 years
www.midcoastprinting.com - Local Search and Yellow Pages.
ago, and Peter is responsible for design and quotations for
What background experience do you bring to your
the duration.
current role? I started work in Bellingen in 1978 at the
Stephen (Smokey) Dawson joined the company in 1985 and
local newspaper as an apprentice printing machinist; we did
quickly became an expert in post forming laminate when the
commercial printing, as well as a weekly newspaper. I have
process was introduced to the North Coast in 1986.
JAMES SANDERS & JAKE BIRDSALL - COFFS COAST CROSSFIT -
been there for 38 years now.
After a serious accident, Tony Beverley was sent to us for
In 2000 my wife and I bought the printing side of the
rehabilitation and work place assessment. His motivation to
business, and then in 2006 we purchased Mid Coast Printing
return to work resulted in him coming on board in 1996.
in Coffs Harbour as well.
Wayne Collins came to us in 1992 and after 4.5 years as
Being from a small printing office, you get to do it all, from
foreman, took 18 months leave to travel around Australia.
sweeping floors right up to running the presses and doing
He returned last year - just over 18 years later! His skill in
artwork and everything in between.
training apprentices and attention to detail are great to have
It gives you a good background as to how the whole
back.
business works, all the way through. Even now after 38
Our current apprentice, Trevor Law, moved here with his
years, I still get my hands “inky” on occasions.
young family last year. We have recently been joined by
How does your business give back to the community?
Steven Rossiter, and Craig Maher is excited to be moving
We sponsor Bellinger Valley/Dorrigo Football Club and also
from Tamworth to join the team.
NC Football.
“Team” is the operative word. Everyone in a team has
We also do reduced rates for sporting and not-for-profit
important roles to play, and our men take their roles seriously
groups.
- resulting in rewards for everyone associated with us.
CrossFit has a magic way of drawing people in and keeping them for life. It sounds a little scary, but if you could find and enjoy something that strengthens you in day to day life while keeping you fit and healthy, why wouldn’t you give it a go? What have you go to lose? You might have tried all the gyms and their classes and found that results seemed like they were impossible to achieve. Well, we jam pack all styles of training into one programme. In fact, the training has nothing to do with getting you to reach your goals. In a Crossfit Gym, it’s the people you are surrounded by and the strength of the community. People who care about you and you finishing your workout. The members push you and themselves well past the limits you thought you had. We are so proud of the community we have built. Our members embrace new members every day of the week. The no one gets left behind attitude is much stronger than we ever intended it to be. Our members have made lifelong friends amongst each other, and that’s a powerful and not so common thing these days.
Come and see us for all your Printing and Promotional Products • Business Cards • Programs • Letterheads • Raffle Tickets • Invoices • Calendars • Order Books & Quote Books • Manuals • With Compliments • Flyers • Books • Brochures • Presentation Folders • Magazines • Newsletters • Digital Printing • Posters • Photocopying • Comb Binding • Rubber Stamps . . . . and much, much more
www.midcoastprinting.com Printed by LocaLs for LocaLs 100% LocaLLy owned and oPerated
23 Park Avenue Coffs Harbour 6652 1633
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GAVIN LOUIS AND JARROD LOUIS - COFFS COAST AUDIO -
Opening in August will be the North Coast’s premier destination for quality audio/video equipment. Coffs Coast Audio will showcase the latest in wireless hi-fi and smart home technologies, along with wired and wireless networking solutions. Coffs Coast Audio will represent the world’s best hi-fi and visual brands, backed by honest, knowledgeable service and professional installation. Store owners Gavin Louis and Jarrod Louis have worked in the audio/video industry for more than 20 years, with the latter part of that as part owner and installer at Park Beach Music and Hi-fi. We are now looking to not only continue, but also build on that high level of service. Coffs Coast Audio will be a quality interactive environment where you will be able to see, use and most importantly, listen to the latest in Wireless hi-fi technology. Integrated systems from Bose, Sonos, Yamaha and Control 4, are ready to show
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you, the customer, how this technology can work in your home, with solutions personalised to fit your lifestyle. For those of us who like vinyl and CDs, we have a complete range of turntables and accessories, hi-fi equipment from specialist companies such as NAD, Rotel, Yamaha, Marantz, Musical Fidelity, along with Rega and Project. These quality brands will be complemented by quality speaker manufacturers such as Bowers & Wilkins, Orpheus Audio, Focal, and Richter. If you are building a new home, upgrading your old hi-fi equipment or looking to step into the exciting world of wireless music streaming, Coffs Coast Audio can design a system for you. Located behind McDonald’s South right next to Andersen’s Carpets new store, Coffs Coast Audio is the North Coast’s premium integrated AV specialist.
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RICHARD JOHNSON AND CRAIG JACKSON - HQB FINANCIAL SOLUTIONS -
Craig Jackson with concerned clients. Richard Johnson* What is the most satisfying aspect What is the most satisfying aspect of of your role? Every individual your role? Advising customers of an and couple is different and reapproval for their finance. quires a unique plan. I enjoy ur Yo How do you effectively market the challenge of making it clients are your business to new customall fit together and seeing your biggest ers? Referral and word of mouth is advocates. Look the relief as it unfolds. ur clie nt s, yo r te af always the best source. How do you effectively d they will lo ok an What background experience do market your business after you.” you bring to your current role? to new customers? Your Years of experience with the major clients are your biggest advobanks, NAB and CBA commercial, business cates. Look after your clients, and lending, home loan and personal lending; GE they will look after you. Commercial Finance business, equipment and What background experience do you cash flow lending, plus being a Certified Practicing bring to your current role? 16 years’ Accountant. I understand how the banks work experience in financial services, all in financial and what is required to secure a loan. planning. I have seen two major market down-
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turns and gained heaps of experience in dealing
*Richard Johnson is Credit Representative No. 403747 authorised by Connective Credit Services Pty Ltd under ACL No. 389328.
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DAVE BRIGHTON
- DAVE BRIGHTON FLOOR SANDING What background experience do you bring to your current role? I am a 4th generation timber floor specialist and have been operating here in the Mid North Coast area since 1996. I have a vast and wide range of experience within the timber floor industry.
role?
The finished product. When you have a floor that is tired and run down, then you seen the comparison of the finished product and the floor looks amazing! I love that. I also Are you in love my customers feedback the market r and reaction to the finished for a new timbe floor, or even a product.
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sand and polish
I am a member of Australian How do you effectively on the Coffs Timber Flooring Association. market your business to Co ast? ” When it comes to getting new customers? your job done by someone with We use various forms of media knowledge and experience you to market our business. We find the can’t go past a licensed and accredited Focus Magazine is a very valuable platform member of The Australian Timber Flooring and has been a great tool for my business. Association, where the standards and high We have also branched onto facebook and we and reliability is everything. upload regularly with before and after images What is the most satisfying aspect of your
of floors we have completed.
Shop 26 Park Beach Plaza 253 Pacific Highway Coffs Harbour NSW 2450 PH: 02 6651 6677
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ROBPHILLIPS K I C K S T A R T
M Y
H E A R T
M O N I T O R
PROFESSOR ROB PHILLIPS STARTED A SUCCESSFUL AND INNOVATIVE HEALTH MONITORING COMPANY IN COFFS HARBOUR A DECADE BEFORE THE TERM “START UP” BECAME A POPULAR CATCH CRY. FOCUS RECENTLY CAUGHT UP WITH HIM TO FIND OUT WHAT IT TAKES FOR A LIGHT BULB IDEA TO BECOME A FULLY FLEDGED ASX LISTED COMPANY.
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an you tell us a bit about your connection to the Coffs Coast? My parents moved to North Sapphire in about 1980, and I visited my parents in Coffs many times during my university years and spent a lot of time surfing in the area. Its natural beauty and good surf attracted me, and I intermittently spent holidays in Coffs and doing locums at the Coffs Harbour Hospital. After working at the Children’s Hospital in Sydney and studying paediatric ultrasound at the National Acoustics Laboratory, I moved to Coffs Harbour with my wife. We settled in North Sapphire and had three children, Liberty, Nelson and Rosie, and they each attended Bishop Druitt College. I have many great friends and memories from my 20 years in Coffs Harbour, and I really look forward to spending more time with them and in the Coffs area in future. What is USCOM, and what does it do? USCOM stands for Ultrasonic Cardiac Output Monitor, and is a novel application of Doppler ultrasound which provides more accurate and non-invasive measures of cardiac function than current invasive catheter based methods. This allows for improved cardiovascular management, without the risks of infection or vessel tears, and it can be used in the elderly, adults, children and babies. USCOM was founded on the mission of developing manufacturing and marketing accurate non-invasive medical devices that replace less accurate invasive devices. What do the devices look like?
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programme as a noninvasive monitor of cardiac The device is a small monitor about the size function during space flight. These projects are of a personal computer, with an ultrasound driven by innovative scientists and researchers, transducer connected to a Doppler ultrasound who depend upon new devices to demonstrate processer and a small computer that analynew information on physiology and disease. ses and displays the signals for analysis and As far as market for your products are conarchiving to patient records. The devices are all cerned, do you look outside of Australia digital, allowing for wireless transfer of patient and if so, why? data via the internet. Our products have global apWhat are the diseases and plication and so, as a start causes of death that a is up, it’s logical to head to USCOM can help to ce vi de The out ab r ito on m the largest and most monitor or iml al sm al on rs pe a of accessible markets. prove? ze si the an China has aspirations The USCOM computer, with ucer sd ultrasound tran to improve health improves the d to a D oppler te ec nn co care and so is inmeasurement of esser and ultrasound proc creasingly investing cardiovascular at th r te pu a small com ys la in new technologies function and is sp di d an analyses ysis al an r and medical eduused to improve fo s al gn the si patient to g in iv cation. The Chinese the use of fluid, ch ar d an trade relationship with the detection and records.” Australia is strong, and management of sepsis with a population of 1.38b, in adults and children. It is it is nearly 60 times greater than also particularly useful for the Australia’s 24m, making it a priority detection and management of heart target for us. We recently signed an agreefailure and hypertension, particularly in ment with CIIC, a huge state owned Chinese pregnancy, and improves the guidance of company, to sell A$56m of USCOM devices all cardiovascular treatments. USCOM’s devices have been on some amaz- over the next five years. In this age of “innovation” and “start ups”, ing journeys to exotic locations; can you what advice would you give to anyone tell us about some of these? with a great idea and an itch to launch into The USCOM BP+ is on the International the health sector? Space Station, and currently there are 10 units In the globalised world, the opportunities in a study of hypertension on Mount Everare amazing, limited only by your imagination; est. The USCOM 1A is in the Russian space
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there is nothing to stop anyone with a good idea taking it successfully to global markets. The process takes much longer and is more costly than ever anticipated, and perseverance and diligence is vital for success. What are you plans for the future of the company? We have acquired two separate international companies in the last three years with new world leading innovative technologies to complement the original USCOM products and contribute to improving global cardiac vascular and pulmonary care. With the support of investors and using operational cash flow, we acquired the companies debt free, and now are preparing to release the products to global markets. This, combined with our new CIIC agreement, will transform USCOM commercially. I will continue to aim to grow USCOM off great science and improved health outcomes, to become a strongly profitable, billion dollar global healthcare company. Where can we find out more? USCOM - Prof Rob Phillips PhD(Med), MPhil(Med), FASE, DMU(Cardiol) Executive Chairman, Chief Executive Officer, Chief Scientist, USCOM Limited. Associate Professor, Critical Care Research Group, School of Medicine, The University of Queensland, Brisbane, Australia. https://www.linkedin.com/in/rob-phillips479bb922?trk=nav_responsive_tab_profile https://www.researchgate.net/profile/Rob_ Phillips Thanks Professor Phillips.
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PHIL ATKINSON
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ONE OF THE LEADING “MEN’S HEALTH” ISSUES FROM MY PERSPECTIVE AS AN EXERCISE PROFESSIONAL IS THE RISE OF THE “DADBOD” IN MIDDLE AGED MEN AND THE DECREASING QUALITY OF LIFE IN OUR SENIORS.
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rocedures such as knee and also the maintenance of healthy blood glucose hip replacements that were and triglyceride profiles that reduce the risk of once the domain of the eldercardiovascular disease and Type II Diabetes ly are now common in middle two conditions that account for over 75% of aged men. Australians are the all premature deaths in this country. gold medal winners in obesity, Type II Diabetes IMMUNE FUNCTION and cardiovascular disease. Whilst diet is a Your muscles and your immune system are cause, so is the lack of exercise - specifically intimately related. Muscle is the main reservoir exercise to develop muscle. and synthesis site of proteins (amino acids) Our muscles influence so many key aspects that are constantly exported to meet an array that govern health and vitality, such as of physiological demands. One hormone profiles, fat metaboexample is the amino acid glulism and immune function. tamine: the essential fuel However, as adults, with that powers immune The average every passing decade ct pe function and cell repliadult can ex we lose the ability to 25 kg 0. nd cation. Muscle tissue ou ar se lo to preserve our muscle every must constantly of muscle mass 60 mass. This age relatyear from 30 to synthesise and export gain ed decline in muscle years of age and that glutamine that half a underlies many approximately drives all facets of imfat kilogram of body of the undesirable at mune activation and th er ov ar each ye conditions that we .” an sp cell reproduction. e tim e sam associate with “getting However, building old”, such as osteoporomuscle and sculpting a sis, diabetes, cardiovascular great body doesn’t happen by disease, unwanted weight gain, chance or by simply going through and increased susceptibility to illness. One the motions in the gym. A testimony to of the leading reasons people enter care this is the amount of people you know that facilities is the inability to get off the toilet train diligently every week, every month, year without assistance. after year, and their physiques never change! The average adult can expect to lose around The majority of gym classes promote cardio0.25 kg of muscle mass every year from 30 to vascular health, not changes in body composi60 years of age and gain approximately half a tion by building muscle. kilogram of body fat each year over that same Therefore, once you decide to incorporate time span. That’s a 7 kg loss of muscle and weight training into your programme, it a 15 kg gain in body fat! These age-related
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changes in body composition have serious repercussions on our metabolism and health. Muscle tissue is the primary site of ATP (energy) turnover and therefore, the prime determinant of metabolic rate. Muscle tissue is not only important for maintenance of a healthy weight, by virtue of its mass and mitochondrial content, it is also the largest site of lipid oxidation and glucose disposal. This means that muscle not only plays an integral role in fat and carbohydrate metabolism, but
makes sense to commit to a programme that is designed to build muscle. A programme designed to build muscle will give you the health benefits you need and the body shape improvements you want. Muscle mass matters; it’s the “fountain of youth”, regardless of sex or age. Phil Atkinson and his staff at Results PT Studio are body transformation specialists. Phil can be contacted on 0414 232 830, or visit www.results-pt.com for a free consultation.
IVAN BEROS
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I HAVE BEEN IN THE PEST CONTROL INDUSTRY FOR 30 YEARS AND OUR BUSINESS, COUNTRY TO COAST PEST CONTROL, HAS BEEN ESTABLISHED FOR 25 OF THOSE.
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as your family grown our services to, right to this day! We also with your business; do got out there and had promotional displays, you have any family which included live Funnel-web and Redback members involved? spiders, a vast array of insects and a rodent I always wanted to or two. establish my own business and I am proud I still believe that a person to person apto say we have just expanded, with our proach works wonders. Also, word of mouth son, Christopher, joining us. Family run is the strongest form of promotion for your businesses usually work well, as there is no business. one to blame except you. I think it helps to Which areas do you cover? motivate you just that little bit more As mentioned, we run Country and gives you an edge! to Coast Pest Control on If you had the choice of the Northern Beaches of another profession, Sydney. what would you be In Sydney we have We had a set e doing? a qualified and exw budget , so d an ay w Everyone has their perienced operator did it the hard h! tc ra sc dream. I started out servicing that area started from as a panel beater, for us. Here locally, We kick starte d t Pest Country to Co as and I always fancied the business is parate Control in two se my chances of based in Sawtell, and areas at once .” becoming an aircraft we cover areas from engineer for Boeing. Nambucca through to But there is a great satGrafton. isfaction about being able What services do you to start up your own business, provide? watch it grow, then have your son join The services range from General you. Pest Treatments (domestic and commerWhat did it take to take to get the cial) as well as all aspects of termite work. business started? We are also members of the AEMPA, which A lot of hard work! I never wanted to keeps Country to Coast up to date with all take on a franchise, as I wanted to build the latest information and technology. up my own business. We had a set budget, Have you any words of advice for cusso we did it the hard way and started from tomers needing your services? scratch! We kick started Country to Coast Make sure that you have a regular termite Pest Control in two separate areas at once inspection. The use of a thermal imaging one being the Northern Beaches of Sydney, camera is a bonus for any termite inspection where we moved up from, and here locally. completed. That was pre children days, and we travelled Early detection is a must and a simple, up and down, canvassing both areas. thorough inspection by a fully insured, fully My wife did some serious door knocking trained and experienced Pest Technician can and canvassed many different areas, slowly literally save you thousands. building up a clientele that we still provide Thanks Ivan.
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MORGAN STEWART - CLUB TAREE -
What mindset or values do you carry with you in order to be a good leader? Never forget where you came from. I’ve worked almost every job in this industry, so I don’t forget what it’s like to work an overnight shift, away from family, loved ones and their social networks. I can empathise with my people, and I think I have a really grounded understanding of life and the relationship between people, community and business. How has your business changed in the last three years? It’s fair to say it’s moved from a very traditional and ageing club into a much more modern offer targeting women as our key demographic. Our premises and product offer are very contemporary, and we’ve recently introduced lunch offers for our
social seniors and more traditional customers
something very different to the club that their
looking for a more reasonably priced lunch
parents like, for example.
option. We are more agile in that we respond
If we don’t do this, we end up catering to a
quicker to change, and under my leadership
decreasing pool of customers, and we don’t
we will communicate change simply and
grow, which means we won’t be around
clearly to our customers when required.
in the long term. It’s my responsibility as a
What is one of the current challenges for
guardian of our members’ assets to ensure
local business, and how do you think it
that this doesn’t happen.
can be tackled? Attracting new customers is
If you could be mentored by another
our biggest challenge. As a club we fight the
business leader or person of influence
traditions of very cheap drinks and a race to
for one day, who would you choose? I’d
the bottom of the market in food pricing, all
like the opportunity to listen to Steve Wynn,
supported by gaming machine trade.
as he has been at the forefront of creating
We choose not to do this and choose instead
destinations with hotels and entertainment,
quality over quantity and value over a cheap
not just gaming rooms, and that is our future
price point for all. We have to attract a
in a nutshell.
new generation of customers who want
We’ll endeavour over time to create a
club that is multi-faceted with multiple entertainment offers, so that we can become a destination for different customers into the future. When it comes to creating (new ideas, products or processes) where do you get your inspiration? I’m inspired by lots of different things, experiences and people I meet. I try to listen more and talk less. I like to collaborate and let others participate, no matter who they are. I try to take in experiences and bring back the little things I enjoyed from those experiences, so I can put them into use at our club to provide our members and guests with their experience. It’s about imagining the only roadblock to success was ourselves and seeing how we get around it to deliver a result.
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PAT CALABRIA - ELITE BARBER CREW -
What is one of the current challenges for local businesses, and how do you think it can be challenged? I think one of the current challenges in local business is growth. Since I’ve moved here from Sydney, I’ve noticed a lot of small businesses open, then close only months later. I find from visiting these establishments a lack of consistency and customer service. In business, you must maintain your skills, better yourself and do things the competition isn’t doing to make sure your work is perfect every time - and most of all, abide by your trading hours. If the sign says 8:30 to 5:30, open at 8:30 and close at 5:30; if you’re inconsistent with your hours, you will lose customers. I have abided by these simple rules and have already reached my yearly goal in six months. When it comes to creating new ideas, where do you get your inspiration?
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MARIO TOMLIN
- MID COAST AUTOMOTIVE GROUP -
I get a lot of inspiration from other successful people in my industry, following their work, seeing what’s trending and learning from it. I put my own spin on things, but I would have to say most of my inspiration comes from my customers. Being hands on with them teaches me a lot about their grooming needs, so I use customer feedback to create new easy to manage styles and source the best products and the best prices, which in turn makes the customer feel like they are part of the business.
Do you think businesses need to take risks in order to be successful? Yes, I do. Business can always be a risk from the first day you venture out on your own. The costs involved in running a business, including staff, inventory, marketing and property can be daunting and stressful enough alone. If you want to stay ahead of the game and your competitors, then extra risks are involved. But the old adage, “Nothing ventured, nothing gained” comes to mind.
Do you think businesses need to take risks to be successful? I highly believe in taking risks in business. Having owned businesses in Sydney, I have taken many risks; some work, some don’t, but it teaches you a lot about what works successfully and efficiently in your business. Without taking risks, I believe you really don’t know the potential of your business.
What creative things do you do to develop a likeable company culture? Since taking over the business, I have worked non-stop to create a win-win culture for customers and staff alike. Our goal is for all our customers to be treated in a warm, friendly, respectful and professional manner. As a team, by treating each other with the same values, the culture
automatically extends to the customer, who at the end of the day is the real boss. Our staff show up every day and embrace the values we have instilled. We are all “living the dream”. How has your business changed in the last three years? The motor industry has changed a lot in the last three years. It is far more competitive than it has ever been. Customers’ expectations are higher, and every manufacturer wants to increase their market share. Margins have been reduced by the manufacturers, and cars always seem to be on sale. The amount of information available to a customer is at an all time high and can be sourced from the internet before a dealer is officially informed by a manufacturer. At the click of a button, a customer can get the best prices available Australia wide.
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CHRIS BRYANT - NOELEDGE SYSTEMS -
Do you think businesses need to take risks location, and the separate focus teams on in order to be successful? YES. Just by retail and business. This allows the teams being in business you are taking a to focus on their core strengths. The risk. Always thinking about the retail team in downtown have next sale, expenses, staff and the latest products on display There are customers ... How you can many guides in a bright new showroom, do better, what is urgent, on how to, but it so that people can touch, ’ is the ‘calcul ated what have you missed. So try and play. It’s a real hands at risk s you take th many things you need to on approach in a relaxed, t es make the bigg balance, juggle and action if friendly environment. Any changes.” one item slips. tech issues you have, these
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Like most things in life, there is no “one way” in business. There are many guides on how to, but it is the “calculated” risks you take that make the biggest changes. How has your business changed in the last three years? We have had massive changes in the last three years - a new downtown
guys have the knowledge and expertise to get you running again - removing viruses, setting up new computers and moving all your data across, to showing you how to use your iPad. This was just recognised by winning the Manning Gloucester Great Lakes Business Awards - Excellence in Retail 2016.
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NATHAN COOPER
- COOPERS PHARMACY (TAREE AND WINGHAM) Do you think businesses need to take risks in order to be successful? Risk is part and parcel of today’s modern business world, with consumers rightfully demanding better products, better service and better advice. My industry is experiencing unprecedented change and disruption with significant cuts to health spending and increasing corporate style pharmacy. If just being in business requires taking risks, then in order to be successful business people need to be conscientious, tenacious and most of all; take the right risks at the right time and minimise those risks. If you could be mentored by another business leader or person of influence for one day, who would you choose? I am fortunate enough to actually already have an outstanding group of business mentors and coaches. The ONE standout for me is my previous
business partner - Tim Murray. Tim was primarily responsible for giving me the opportunity to begin my business ownership career. Tim is supportive, selfless and wise with all aspects of personal and professional advice. After stepping out of the comfort zone of having such a wonderful business partner, Tim is now a mentor and friend whose wise council I seek regularly. What is one of the current challenges for local business, and how do you think it can be tackled? Defining local business today is as difficult as identifying a business that is truly local. Whether you are a tyre retailer, electrical store owner, own a chicken shop or pharmacy, I think the challenge is distinguishing yourself from the faceless corporate competition. This challenge is tackled by successful local business owners who offer a better level of service, advice and support for their customers and their community.
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MACKIES ELECTRIC & REFRIGERATION
- M ARK HARDY OPE RATIONS MAN AGER, ADAM H O LT SERVICE MAN AGER , M A R K D R EY ER SOL A R SOL U T IONS M A NA G ER MARK HARDY What creative things do you do to develop a likeable company culture? Our creativity really shows through in our approach - people are our business, in particular, making sure that they are happy. If you take the technical side away from any business, it is the people that remain. Ensuring the happiness of our staff extends through to the happiness of our customers. ADAM HOLT What mindset or values do you carry with you in order to be a good leader? I have always believed that to be a good leader, the most powerful leadership tool you have is leading by your own personal example, and I quite often reflect on the quote: “As a leader, your every action has a consequence; make sure it is the one you intend on”. I aim to ensure that my team is supported, upskilled and well resourced, so as to provide a safe, productive and enthusiastic workplace. It
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is imperative to be approachable and solutions focused, but also passionate about providing an industrious and enjoyable space to work in, and I feel that those values then trickle down to ensure that my team are thriving in their roles. MARK DREYER When it comes to creating (new ideas, products or process), where do you get your inspiration? Wanting to quote and install equipment that is better, more efficient and more reliable than the average is what gives me the inspiration to research products and find the latest and best ways to do things! The industry we are in is very fast moving; whether it be solar technology and lithium batteries, refrigeration equipment with significant efficiency gains or the latest electrical products and LED lighting, we need to keep up with the times, and the internet provides all the resources you need to explore these advances and roll out this technology in our installations.
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JOHN FITZGERALD - YOUR ENTERPRISE STRATEGY -
Do you think businesses need to take risks in order to be successful? Well, simply being in business is a big risk itself. I believe that taking risk has to be part of business and a requirement of success, but in the end, results are determined by the degree of risk taken and strategies in place to manage the potential impact. Sounds easy, but it can take a lot of work, and also planning. For me, this is a major consideration when I’m working with business owners to develop their exit or succession. The better that risk is managed, the greater potential the business has, which translates to safety for investors/successors and higher returns, let alone the “sleep at night” factor for owners. What is one of the current challenges for local business, and how do you think it can be tackled? Being and staying profitable is the constant challenge, particularly in recent
years. How do I tackle this? Work from inside the business out. Begin by looking to improve cashflow and the way business is done, then overhaul inefficient and out of date processes that “leak” money. Finally, train and properly resource the people, so that they can do what they need to do in the best way possible. The flow on effect to the business culture is enormous, and this boosts profit like magic. Growing the outside now becomes much easier. If you could be mentored by another business leader or person of influence for one day, who would you choose? For me without doubt, Tony Robbins; he would take me so far out of my comfort zone, I’d never be able to get back. I reckon everybody needs a good shake up once in a while.
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ANTHONY PAULSON
BIRIPI ABORIGINAL CORPORATION MEDICAL CENTRE Mind set or values you carry in order to
has taken very considered risks moving
be a good leader: I, as a leader, always try to
forward to ensure that we have a sustainable
be inclusive, open, honest and respectful to
future. We have purchased infrastructure
all clients, community, staff and stakeholders I
in the Bushland community, where a large
engage. It’s always a challenge to lead people
proportion of our clients live. We also own
to places and spaces that they may not know,
an Aged Care facility near Purfleet and are
but having a strong strategic plan makes that
building a new clinic at our site at Purfleet. As
easier. Community controlled, not for profit
a not for profit, we utilise revenue generated
organisations are all about finding the balance
from Medicare to fund these type of
of good governance between good corporate
infrastructure projects. To ensure sustainability
governance and good clinical governance and
and good business arrangements, the
community control. Aboriginal organisations
organisation has entered into business
have a constitution which is led by Aboriginal
partnerships with various Indigenous and non-
people (members) to ensure that they are in
Indigenous groups.
control and understand the direction of the
Has your business changed in the last
organisation.
three years? Biripi, within the last three
Do you think businesses need to take risks
years, has had to make significant changes
in order to be successful? This organisation
due to issues that we faced two - three years
ago in order to create a If you could be mentored by sustainable business and another business leader or to increase services person of influence for to our community. one day, who would Community for t no Biripi ACMC has you choose? It’s hard for d, lle ro nt co ns are all tio sa 3,129 clients, me to select one person ni ga or it prof e balance th ng di and this service that I would choose as a fin t ou ab ce is continually mentor for one day. I’m of good governan orate rp between good co od evolving to the lucky enough to have go governance and needs of the a number of different ce and clinical governan l.” community. Some mentors in my life ro community cont of the significant that I use regularly, and changes made are in they are elders within our the governance model, community. I have a number to ensure the balance of different mentors; I have of good governance between cultural mentors, professional mentors, good corporate governance and good community mentors, and they all shape the clinical governance, whilst maintaining kind of person that I aspire to be. My closest community control. mentor is my father, William.
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Jeremy is a creative entrepreneur … he’s not only a talented photographer, well known for capturing the fast-paced action of rally cars, but he also specialises in commercial and industrial photography AND he’s the inspiration behind local business Port Macquarie Web Design. With over 200 websites already in his business portfolio, Jeremy and his team are leaving their mark in the I.T world …
KEN GOULDTHORP M I D C O A S T
W A T E R
FOCUS CATCHES UP WITH THE NEW CEO OF MIDCOAST WATER IN OUR SPECIAL MEN IN BUSINESS EDITION ...
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i Ken. Please introduce yourself to our readers and tell us a bit about yourself ... I have experience in both the private and public sector with an extensive background in finance and commercial management. I have formally undertaken the role as General Manager/CEO of a number of regional Councils on the eastern seaboard, including Newcastle, Toowoomba and Mackay. I was also the state wide chief operating officer for Sun Water - the corporation responsible for all major dams and irrigation in Queensland outside of the metropolitan area of greater Brisbane. I have a rural background, initially hailing from the central wheat belt region of Western Australia and have made a conscious decision to pursue a career in regional Australia and avoid the capital cities. With personal interest in keeping fit and enjoying everything outdoors, I have revelled in the diversity that the Mid Coast region offers. The natural environment from Barrington Tops and the highlands, through to the rural hinterland, lakes and ocean provides a fabulous playground to enjoy my outdoor interests, including hiking, kayaking and wave ski surfing. As the new CEO of Midcoast Water, what does your role entail? Providing strategic direction and overall management to the third largest water and sewerage utility in NSW after Sydney and Hunter water. The principle roles for CEOs of large or small corporations is similar - ensuring the organisation is delivering a high quality product/service, maintaining the financial viability and profitability of the business, establishing its future direction in collaboration with the Board and implementing it. What are you looking forward to the most about this new role? One of the major strengths of MidCoast Water is the fact that it is essentially locally
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owned by the Mid Coast community. It has therefore developed strong local corporate citizenship, and all revenues from the business are allocated directly to providing essential water and sewerage services to the community, re-invested in expansion of the network to facilitate growth or invested in the community through MidCoast Water’s MidCo ast Water community development has been able ity of programme. This strong to provide a qual envy e th is water which sense of local corporate er and at w r he ot of many citizenship is one of the providers, sewerage utility factors that make the ugh the ro particularly th heme Sc role attractive to me. I er at Manning W rster Fo e, re am looking forward to Ta g servicin the ever engaging with the business and surrounds.” increasing and broader community across environmental the region and building on standards for MidCoast Water’s local identity and sewerage treatment the essential role it undertakes within the and discharge comes at region. a significant cost, without What current projects are in place to necessarily expanding the number of ensure that we maintain our water paying customers. quality? How can we as a community ensure MidCoast Water has been able to provide that we are saving water in, around and a quality of water which is the envy of many outside the home correctly? other water and sewerage utility providers,
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particularly through the Manning Water Scheme servicing Taree, Forster and surrounds. Subsequent to the completion of the Bootawa Water Treatment Plant in 2012, MidCoast Water won awards for the best tasting water in NSW and best tasting water challenge between NSW and Qld (2013). The major water infrastructure project currently underway is the development of the Nabiac Aquifer Scheme. This $35 million investment will provide a second water source and treatment facility to the Manning River/ Bootawa Treatment Plant, providing security of water supply for many years to come. A major challenge for MidCoast Water is providing this additional infrastructure while managing the associated costs passed onto customers. The additional water security for existing water consumers, together with
MidCoast Waters education and water
Water is escalated as a result of the population increasing significantly during holiday periods and this coinciding with the hotter months of the year. How does your business give back to the community? In addition to providing essential water and sewerage services that are such an important part of our health standards and the amenity we enjoy, MidCoast Water is a very active corporate citizen through its community development programme. Earlier in July the
efficiency programme and the overwhelming
Board approved funding support to eight
response from the community has seen
community (8) organisations across the region,
water demand drop from 12 giga litres per
from Harrington and Wingham in the north, to
year in 2001 to 8.7 gl per year in 2015,
Tea Gardens in the south. MidCoast Water has
notwithstanding the number of customers has
also been a proud sponsor of major community
increased by approximately 6,000 (including
events across the region, including the
Gloucester) over the same period. The major
Lakeside, TasteFest and Chill Out Festivals.
challenge to MidCoast Water is providing water and sewerage infrastructure that can cope with peak demands during the summer and Easter holiday season, while keeping the cost of services during the majority of the year as reasonable as possible. Attempting to
What’s the best part of working and living in the Manning-Great Lakes region? Enjoying the fabulous natural environment that this region offers - whether being active, hiking in the highlands, paddling a kayak in the
minimise costs associated with normal demand
waterways or enjoying a coffee with friends on
while providing infrastructure with the capacity
the waterfront - not to mention avoiding the
to meet peak demand is a major challenge for
traffic congestion of the cities and living and
all utility providers, including water, sewerage
working in a regional area, where there is a
and electricity. The challenge for MidCoast
very real sense of community.
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JEREMY THORNTON - INSURANCE ADVISERNET -
What mindset or values do you carry with you in order to be a good leader? Lead by example. Be the one who knows and appreciates all roles, from mail/reception to technical and management, to get a better feel and understanding of your business and to effectively mentor your team. How has your business changed in the last three years? We’ve been on a steady growth phase since starting in 2011, but this accelerated in 2014 when we acquired Bowen Insurance Brokers of Stroud. Since this time we have doubled our staff and floor space, and we’ve now got a second office in Dungog. It has allowed us to diversify our portfolio and spend more time focusing on individual client needs. What is one of the current challenges for local business, and how do you think it can be tackled? Local business doesn’t have the size or scope of major capital city or multinational companies. This affects all industries. We need to rely on our local relationships and excellent customer service ethos to retain and expand our client base. If you could be mentored by another business leader or person of influence for one day, who would you choose? Always been a fan of Sir Richard Branson. He took a small idea and has turned it into a multi-faceted diverse business. His charity work has also been appealing and is important for all in business to remember that being focused on those in need in our community should be front of mind.
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ROB HURLEY
- FORSTER TUNCURRY PROSHOP How has your business changed in the last three years? My business is nearly three years old now, and we are always looking to improve. We have better facilities and technology available to improve our customer experience in lessons and golf club fitting. I am confident we have the tools and knowledge to assist anyone who currently plays golf or is thinking about take it up. We are also getting some real growth with our junior programmes, which we hope will continue to develop, ensuring the future of golf locally and as an industry. What is one of the current challenges for local business, and how do you think it can be tackled? The challenge in my business is stabilising through the nonpeak periods. The seasons have a great effect on my business, like many of our local businesses. I think we can tackle this by ensuring we are focusing on the local support we already have. We try to do this through after sale service and follow ups, making sure our customers are happy with their purchase and offering rewards for their loyalty. When it comes to creating (new idea’s, products or process) where do you get your inspiration? I am a little addicted to audiobooks and podcast of successful business and people. I look at what other industries are doing well and try and make something that will work for my business and industry.
ALEX COSWAY
- REDSAND COMMUNICATIONS Do you think businesses need to take risks in order to be successful? I haven’t yet met a successful business and/ or business owner who has not taken risks. Calculated risk taking allows untested ideas and goals to be nurtured, with the end result one that is vastly different than maintaining the status quo. Common examples of risk taking that businesses and leaders take on include developing and prototyping new products or services, expanding into new markets or additional locations, and more commonly, taking on new employees. What is one of the current challenges for local business, and how do you think it can be tackled? The most significant challenge I see local businesses having to take on this year is taking advantage of NBN. The opportunity to save $$, improve efficiency, and adopt new technology has never been so great. My goal is assisting business leaders turn this challenge into increased profitability. When a business is more profitable, it allows further investment, which drives growth. When it comes to creating (new ideas, products or processes) where do you get your inspiration? For me, inspiration comes from fellow successful businesses and leaders. Attitudes are contagious, so surrounding yourself with successful people with bold ideas that conquer risks is a great start. As a young business owner, I’m always looking out for successful mentors who share their intrinsic innovative and inspiring aspirations.
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DYLAN, KYLE & JOEY
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- EAST COAST PHOTOGRAPHY -
CRAIG MASON
JOHN STEVENS
What is the most satisfying aspect of your role? We are lucky to be able to have fun every day working with clients from all over the country and seeing our work out in the real world.
How has your business changed in the last three years? East Coast Photography is constantly evolving. The photography market is constantly changing, so you need to keep abreast of change and the evolution of the market.
What mindset or values do you carry with you in order
The widespread adoption of digital imaging technology has dramatically changed the way professional photographers and the industry as a whole operates.
everything in life you want, so long as you’re willing to help
Whilst digital technology has increased the quality and range of services provided, it has at the same time exposed it to greater competition from amateurs.
be successful? Risk is a bit of relative term, so I guess that’s
Focusing in on assignments that amateurs can't access or perform without stepping out of their current employment is just one thing East Coast Photography has undertaken.
rationalise some seemingly risky activities, then business
ECP is also looking into other avenues of the photography market that has yet to be tapped into in the local districts.
enable some unique flexibility; as a result, that means
Business/personal goals for this financial year? We want to keep working and growing the business in every way possible. This year, we are looking to build relationships with local real estate agents and developers, to help brand any developments during this massive real estate boom we are having at the moment. We have just taken on 3D architectural rendering as one of our services, so we can now offer a complete package to the market. How does your business give back to the community? We have helped out by providing promotional collateral to charity events and foundations in the local area. Further to this we are a local business, and have great working relationships with local signwriters, photographers and illustrators. We sort of bounce off each other, so we have a great little creative community going. Best advice for someone starting out in your industry? You have to love what you do, and surround yourself with talented people, as it’s truly the best way to learn. It’s very taxing being a new designer; it will test your patience. If you don’t take criticism well, it will stunt your growth, so I suggest looking into a career in insurance. Ha ha.
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Constantly keeping abreast of social media marketing and trends is just another avenue that requires dedication in time management - gone are the times of creating ads for yellow pages and letting that be the annual advertising. Being in business for oneself demands that you wear many hats.
- KINETIC MEDICINE -
to be a good leader? You can’t solve problems you don’t know about, so I think it’s vital to begin with a clear vision of the end in mind. That purpose has to be for the benefit of others as well. The great Zig Ziglar once said, “You can have enough other people get what they want”. Do you think businesses need to take risks in order to hard to answer, but I do think businesses need the courage to act on their convictions. If you’ve got good metrics to leaders need to be brave enough to back themselves. What creative things do you do to develop a likeable company culture? We use technology pretty heavily to we get to have a lot of fun too. We have a unique ethos of unwavering personal accountability that keeps it all sustainable. If you could be mentored by another business leader or person of influence for one day, who would you choose? I’d have to say Elon Musk; is there any sector of business that guy can’t revolutionise!
Electric Sunglasses www.loveiguana.com
Nixon Watch www.nixon.com
Suit from www.yaradsmenswear.com.au
Acqua Di Gio For Men EDT 100 mL www.priceline.com.au
Socks www.target.com.au
R.M. Williams Leather Belt www.yaradsmenswear.com.au
Windsor Smith Shoes www.manningshoes.com
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Jeremy is a creative entrepreneur … he’s not only a talented photographer, well known for capturing the fast-paced action of rally cars, but he also specialises in commercial and industrial photography AND he’s the inspiration behind local business Port Macquarie Web Design. With over 200 websites already in his business portfolio, Jeremy and his team are leaving their mark in the I.T world …
DAVID EMBURY L O G A N
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MA JOR AWARD WINNERS AT THE MANNING GLOUCESTER GREAT LAKES BUSINESS AWARDS. BUSINESS OF THE YEAR - EXCELLENCE IN SUSTAINABILITY - EXCELLENCE IN INNOVATION
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hrissy Jones chatted with founding owner David Embury of Logan Leigh about the awards, his business now and into the future. Congratulations, David, on the success of Logan Leigh at the Business Awards night. You must be very proud of the achievement. Thank you very much, Chrissy. Yes it was an amazing night for Logan Leigh to be announced winner of two awards, but to receive Business of the Year was truly a great surprise and overwhelming experience given the quality of businesses in our area. My wife and I give all credit to the wonderful staff at Logan Leigh for these awards. What do you think has led to the success of your business, especially over the last few years? Logan Leigh has been established for over thirty years, supplying benchtops and doors to the kitchen industry. Our turning point came three years ago when we recognised a very good opportunity to add Bamboo benchtops to our range. Through the development of a good website, we now have the Bamboo benchtops being supplied to all areas of Australia. Can you tell us about your work in connection with receiving the awards of Excellence in Sustainability and Excellence in Innovation ... Sustainability is easy to talk about, as Bamboo is fast becoming the most eco-sustainable natural fibre the world has known. Its fast growing capabilities from planting to harvesting of five years, place it ahead of comparable products. It’s claimed that an area of Bamboo
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forest has twenty times more environmental benefits than a hardwood forest, because of this fast growing. There are also many other environmental benefits associated with the Bamboo industry. The technology to process the natural Bamboo into a laminated product has only been available in recent years, and the building industry are now demanding these “Green” products. The innovation aspect has been the interesting and challenging part of the Logan Leigh journey. Two years ago we recognised further opportunities with the laminated Bamboo and started developing a Bamboo structural beam in conjunction with the Engineering Testing Facility at Newcastle University. It became a very costly exercise, but finally in June this year we were given final approval, and span tables are being compiled so we can eventually release these beams to the Australian building market. Can you tell me about the Bamboo staircase I have seen in your showroom? One idea seems to lead to another. While we were developing the Bamboo structural beam, the idea came that we could use the beam to be part of a mono stringer or single beam open staircase that are very popular in today’s modern homes. The Bamboo stair treads were easy for us to produce, but we had to face another challenge in that there was no steel bracket available world-wide that would connect our beam to the stair treads. Much development and many prototypes were tried and with the help of a local drawing designer, we came up with a very strong and aesthetically pleasing bracket that has now been patented. The prototype of our Bamboo staircase as well
as all the Logan Leigh months pass in this process, s Bamboo products and it is very frustrating er ag The man were featured at given that Taree’s f and staf the 2015 HIA employment figures continually r fo s ea home show in id d especially amongst contri bute uct Sydney. We had young people, are the our bamboo prod I d an outstanding worst in the state. I’d development, an te response from the greatly appreciate any greatly apprecia ts public, with our support or ideas from their achievemen five staff members along the way.” anybody, as we have to exhausted after the make decisions on our future four day show. very soon. What does winning What would you say are the these awards mean for your main characteristics of your business business? and business life? First and foremost it is recognition Honesty and integrity are the number one for the managers and staff at Logan requirement in everything about business and Leigh for all the hard work they have put in yourself. Our 34 years of trading under one over many years. As the owners, Gay and I very owner is testimony to this. much appreciate them, particularly as we have Flexibility is important when needing to a part-time role. The awards also recognise the diversify as markets change. We’ve had to amazing Bamboo material that I believe will be introduce new products such as the Bamboo a much larger part of our lives over future years. and others over the years. If we were only The credibility for our business that comes out producing what we first were doing, then we of receiving these awards and finally we greatly would not have survived the long term that we appreciate the publicity that follows. What does the future hold for Logan Leigh? have. Perseverance. You have to keep going if A very good question, Chrissy. Our vision is you believe in what you are doing. Embrace to establish a viable long term industry here in the opportunity of seeking advice from others Taree based around the Bamboo products we wherever possible. have developed. We have the current Logan Thank you, David, for all of this about Leigh factory in Taree running at full capacity Logan Leigh, and congratulations again for and are applying to both the State and Federal your awards. Governments via their grant programmes to Thank you Chrissy, and thank you to the build a large factory in Taree to house the new Manning Business Chamber and all of the ventures. We have proposed that we cannot sponsors and organisers who have worked so afford to go this alone, but have offered to hard for the awards night. match any grant dollar for dollar. Many, many
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with Jeremy Thornton from Manning Valley Business Chamber
BUSINESS
JEREMY THORNTON
WHAT A NIGHT! THE MANNING GLOUCESTER GREAT LAKES BUSINESS AWARDS HAVE BEEN RUN AND WON. CONGRATULATIONS TO BAMBOO BY LOGAN LEIGH, WHO WERE NAMED THE BUSINESS OF THE YEAR, AND TO LIFE SKILLS FOR KIDS ON BEING RUNNER UP.
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he evening was a resounding success, with over 180 business people from all corners of MidCoast Council area coming together to celebrate. All finalists should be very proud of their achievements and continue to strive for higher success next year. We look forward to seeing how Bamboo by Logan Leigh and Debbie Hopper go at the regional level in coming months. I mentioned at the awards that nights like this show that the business community is united. With Council amalgamations it’s important that our business community work closer and think regionally. Small town parochialism should be extended to our region, as survival is crucial without it. If you are a Taree business and don’t consider extending your network to Forster for example, then you are missing out on major opportunities. When we can do business with the USA and China from the comfort of our own home, the need to work as a region has never been more important. In my own business we support a number of local chambers and groups and have been since starting IA five years ago. This is not just to get our name out there, but a genuine desire to connect and support local business. At Chamber level we have informally been strong communicators with Forster Tuncurry and Gloucester Chambers for some time, but this now needs to be formalised. Manning Valley Business Chamber has a Memorandum of Understanding with the former GTCC on Economic Development. This has proved to be very fruitful, with our Economic Development Manager bringing a number of investors and opportunities to the table. The funnel is full with ideas and concepts that can potentially
change our region in a very positive way. This now needs to be embraced by MidCoast Council and extended to encompass the whole Local Government Area. Major opportunities exist in agriculture and food production plus training. Then there is the transport and wholesaling that will produce hundreds of jobs for our local community. If we do not extend this to the other Chambers, we sell ourselves short. It does, however, need the support and encouragement of these groups plus the newly formed council. Economic development and tourism are key to driving our region forward. Cliché, yes. But 100% true. We cannot continue to let industry fall away without a plan to reinvigorate and change the dynamic. Our unemployment rate is nearly double the national average, and only new ideas can stop this and turn it around. Our state and federal members know our position on this, but it now requires a formal commitment from the new council to bed down the long term future of economic development for the good of the community. We look forward to discussions with council and Forster Tuncurry/Gloucester Chambers on progressing this. Finally, I must congratulate Dr David Gillespie on being returned as member for Lyne. This campaign was a draining one for the candidates, and I first hand saw much of how they handled themselves. Having seen a number of community meetings with the candidates, I was privy to much of their commentary. The feedback was that local issues must be at the forefront of their minds and not three word slogans via Canberra. We trust this will be embraced and championed by Dr Gillespie over coming years and look forward to working with him once more. manning-great focus Special lakes focus. Edition 41 55
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TIM JOHNS - ELECT-AIR -
How long have you owned your own business? Electair New England has been up and running since May 2015. Tell us about your services? We offer a wide variety of services here. Kris and I are both licensed electricians, and I also have an A/C licence. We do all A/C installs and repairs, gas central heating, heat transfer kits, also everything electrical can be catered for, including renovations, re-wires, switchboard upgrades, stoves, hot water systems, heat transfer kits, LED lighting upgrades, just to name a few - pretty much the lot! What do you love most about what you do? There are a lot of things I like about what I do. You get to meet a wide variety of people for one, and I generally like walking away from a job knowing that, for example, I have repaired a fault or installed a light and have a satisfied customer. Plans for the future? As for future plans, I would like to see the business grow a bit larger and expand into different trades. With this, I can offer a wider array of trade options for all of my customers.
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GREG FROST
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- SUPERMOTO -
Tell us about being a franchisee at Harvey Norman. Being a Harvey Norman franchisee allows you to run your own business, employing whom you want, ordering the products that suit your local customers with the backing of Harvey Norman, who provide all the back up support to assist you along the way.
How long has Super Moto been trading?
What background experience do you bring to your current role? I have been employed with Harvey Norman for six years previously at the Armidale store as 2IC. I had my first franchise in Victoria and have recently been appointed as Furniture and Bedding franchisee for the Armidale store. Previous to Harvey Norman, I have worked in many retail businesses over the last 25 years.
What is the most satisfying part of your job?
What's the most satisfying part of your role? The most satisfying part of my role is assisting my staff to find the right solutions for our customers’ needs, rather than purely focusing on “what is the cheapest price“. We like to focus on what is the best solution at the best price.
to see the passion still there and family farms still being
How does your business give to the community? Every Saturday morning at Harvey Norman Armidale, we have a charity barbecue where myself and the other two franchisees provide all the sausages and bread for the organisation involved. The organisation provides the manpower and keeps the profits for the day to help them with their fundraising.
Super Moto has been in business in one form or another for almost 40 years, and there have been some massive changes over those years not only in the business structure, but also how business is now conducted and the array of models and machines available. I think the most satisfying part of the business is getting to know our customers and being able to satisfy their machinery needs with the right machine or part for the right job. And the return business; we are now dealing in some cases with third generations of farmers right down from the grandparents to the grandchildren, and it’s great strong. How does Super Moto support the community? Super Moto has always supported many sporting clubs and schools, as well as the many good causes that you get asked to help out with - like raising money for sick or injured loved ones or friends. We always try to help in some way, and it is a nice thing to do to help someone in need. Recently we have been supporting the buy a bale for drought stricken farmers, and that is also a nice thing to do; so please support Local 4 Locals, as we support you.
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TONY DOONER D O O N E R S
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CLARE AND ERIS DOONER OPENED THEIR FAMILY FURNITURE BUSINESS HERE IN ARMIDALE OVER 57 YEARS AGO. ONE OF THEIR SONS, TONY, HAS BEEN INVOLVED IN THE BUSINESS HIS WHOLE LIFE AND IS PROUD TO BE CARRYING ON THE LEGACY OF DOONERS FOR MANY YEARS TO COME.
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hen did Dooners first begin as a business, and why? My dad (Eris), if you have not heard of him, came to Armidale from Sydney in 1956 as a relief manager of a furniture store. He worked for the shop’s parent company in Sydney. He tells me that when he first arrived here, he thought, “This will do do me! I fell in love with the place”. After returning to Sydney, he really wanted to come back to Armidale. Yes, he fell in love with the place, but I think his greatest motivation for returning to Armidale was that he fell in love with my mum, Clare, who at the time worked at Jury’s. Eris and Clare opened Dooners in 1959 at 151 Beardy Street, which is in now what is
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called the Central Mall. They married in 1960, business before pleasure; it’s a great love story. How has the business changed and evolved over the years? Mum and Dad were at 151 Beardy Street until 1972. They then purchased 136 Beardy Street, which was previously occupied by a Coles owned supermarket; this is where we still are today. The business itself has to keep changing all the the time. We are part of a fabulous buying and advertising group, “Homemakers”. This group has the knowledge and ability to develop and import product (imported furniture is a massive part of our industry), and we supply and showcase the very best of Australian manufacturers. Our Australian lounge manufacturers are still
the best in the world. We pride ourselves on that good on the pans, but I really enjoy it. I the quality of the goods we provide. have a long way to catch up to What do you love most my wife, Maryann’s, talents about what you do? with an apron on! I love When the whole plan a good wine, a good comes together: when movie, and spending Our Australian you get the first client time with my wife. lounge ill st e brief to the finished Plans for the ar rs re tu manufac . ld or w e product and delivering future? th in st the be s ve el rs ou e to the house is great. We are 57 years id pr We the The client’s young. I am 53 and on the quality of ” e. goods we provid satisfaction is the have great memories reward. of being involved at Outside of work, what “the shop” for all of are your interests? my life. Sunday is our day off. We are very proud to still Sometimes you will find me on the be a unique family business and golf course with a good mate. I also love look forward to the years ahead. to get in the kitchen - not sure that I am Thanks Tony.
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SCOTT WILLIAMS - WHITELEAF DENTAL -
What is the most satisfying aspect of your role? The ability to vary what I’m doing. In my role I work as a dentist, business owner, teacher, trainer, and researcher.
We live in a fast paced world with lots of pressures. Work can be hard at times, so it is very important that we’re aware of this and help each other out.
I am in the very lucky position where I can choose how much of each of these I’m doing. I think it is fundamentally important for everyone to be able to have some control over their job and career, so that they can keep things interesting and try new things. This goes for my team also, and we are in the process of setting up a few things so that our wonderful team can develop a full career in the practice, without having to change jobs.
Plans for the future? We have some small
How do you encourage a positive working environment? Our team tend to spend lots of time in close quarters for extended periods. We need to be there to support each other.
including braces for all ages and anti-wrinkle
renovations happening over the next few weeks, which is exciting. All the modifications are about increasing efficiency, which will make things easier for our team, and easier for patients to see us and to adjust appointment times without having to wait weeks or even months to get back in. The renovations are also allowing us to introduce new services, injections and dermal fillers for the adults. Our prices are very competitive, so all can access the best dental care.
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GREG LE MESSURIER
- REGIONAL FINANCE SOLUTIONS What is the most satisfying aspect of your role? Finding my customers the best and most competitive solutions for their finance needs, and building a great relationship with them.
on such important financial decisions.
It’s always satisfying to think I have helped in some way and the customers have the ability to continue to discuss their specific needs as their circumstances change - and with someone local.
More importantly, we work through these
Explain what type of services are on offer through your business? Regional Finance Solutions can offer most competitive solutions in Home Lending, Business, Rural and Commercial Finance, Equipment Finance, Motor Vehicle Finance, Personal Loans, Premium Funding, Accountant Fee Funding.
problem, as we know not everyone fits in the
We aim to gain a full understanding of our customers’ needs and then provide options, allowing a more informed choice when deciding
Solutions business locally, with the opportunity to
We do the shopping for you ... As a Finance Broker, we can show you loans from over 40 different banks and finance institutions. options and then deal with the institution on the customers’ behalf. We may also be able to assist in finding solutions for a specific funding same box. We have the ability to look beyond traditional boundaries to perhaps find a solution to that individual need, and best of all, it generally costs you nothing for our assistance. Plans for the future? Continuing to build the Regional Finance assist more customers across the Armidale/New England area with their finance options.
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ROBERT CARLON E Q U I L I B R I U M
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EQUILIBRIUM HAIR WAS BORN AT THE BEGINNING OF 2015, AND IT WOULD HAVE TO BE THE HIGHLIGHT OF ROBERT CARLON’S CAREER SO FAR. ROBERT SHARES THE STORY ABOUT HIS DREAM OF OPENING HIS OWN SALON.
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Mr. Smith is an exciting new Australian owned ell us about your training and qualifications? and made brand. Mr. Smith believes that what I first started hairdressing in they leave out is just important as what they 2006, when I was 15. Once leave in. That’s why they’re committed to I began my apprenticeship, I creating products that do not contain SLS or started to research industry leaders and soon parabens, why they’ve never tested on anirealised there was a much bigger world of mals, and why all of their products have been hairdressing to discover. PETA-Certified and are 100% Vegan. After completing the first year of my apJanuary 2016 brought the arrival of Equilibprenticeship, I was lucky enough to secure a rium’s first team member, Bek Tearle, who is in position at one of Australia’s leading her first year of her apprenticeship salons, which prompted my and is progressing very quickly move to Newcastle and through her training, with a later to Sydney, where I keen eye for detail and a completed my apprenat th f lie be smile that is infectious. I have a ticeship and continued Bek has a gentle apcolour and cut emely working as a Senior proach to hairdresssuitability is extr is why Stylist. important, which gh ing and is becoming ou Whilst working we focus on thor essing a great colourist. dr there, I received consultation, ad ne What do you love to face shape, skin the highest quality most about what .” le ty es lif and education from hairyou do? dressers both nationally I simply love working and internationally. I was with people from all walks fortunate enough to be able of life, which means my days to work amongst Australia’s best are never mundane or predictable. I on leading events/magazine photoshoots, have a belief that colour and cut suitabilfrom Mercedes Benz Fashion Week and ity is extremely important, which is why we Myer Collections to Marie Claire, Rush and focus on thorough consultation, addressing Estetica. I also had the opportunity to educate face shape, skin tone and lifestyle. We ensure for leading international brands: GHD, L’Oréal each of our salon clients leave with beautiful, Professionnel and Kevin Murphy. All of these healthy, shiny hair on each and every visit. great experiences have shaped me into the Who inspires you and why? stylist I am today. I mostly gain my inspiration from social How long have you had Equilibrium Hair? media, as I have a large network of industry Tell us about the salon and your team ...
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Equilibrium Hair was born at the beginning of 2015, and it would have to be the highlight of my career thus far. It has been an exciting whirlwind adventure that I will never forget. At Equilibrium Hair, we provide quality service in a friendly and relaxed atmosphere. We are the proud stockists of L’Oréal Professionel and Mr. Smith. L’Oréal is the industry leader in hair colour innovation and technology, which made my decision to become a L’Oréal Premier Club Salon a very easy choice. 46 new 42 focus england Specialfocus. Edition
leaders and am able to see trends as they are happening. I also look to the streets of Sydney and Melbourne to gain inspiration. Plans for the future? I intend to grow my business and build Equilibrium Hair as a brand in the New England that people can know and trust. I am also currently looking for new team members to join Equilibrium Hair to share our passion for our craft and the industry. Thanks Robert.
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LOCAL MAN GREG LOVE HAS HAD A PASSION FOR ALL THINGS MECHANICAL FROM A YOUNG AGE. HE IS WELL KNOWN FOR HIS ABILITY TO BUILD AMAZING HOTRODS AND BIKES. GREG IS VERY HUMBLE AND IS HESITANT TO ACKNOWLEDGE HIS TALENT, ALTHOUGH TRACY FROM FOCUS GOT HIM TO SHARE A LITTLE ABOUT WHAT HE DOES IN HIS SPARE TIME.
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ow long have you lived in I have built a few hotrods with my son Ben and Armidale, and when did worked on many hotrods for other people. you first find your interest Now we are concentrating on our own vehicles in restoring cars and moand bikes. tor bikes? Where do you get your designs and inspiraI have lived in Armidale all tion from? my life and have raised our three children I get my inspiration from early hotrod Angela, Kelly and Ben with my wife, builders that manufactured most of Marianne, with all of them attendthe parts they used, not from ing Newling Public School and “all chrome” and “bling”, I get my Armidale High. They have all just simply neat hotrods. inspiration from left home and gone on to My son, Ben, builds the ild ers early hotrod bu doing great things in their cars and bikes with me re d that manufactu lives. now, and is extremely s they most of the part I have had an interest in creative and skilled; I ll used , not from ‘a , g’ all things mechanical from get inspiration from him chrome’ and ‘blin at an early age - pulling things too. We currently have a just simply ne apart and putting them back couple of bikes that we are hotrods.” together again to see how they building, plus an “A Model” worked. I got my first motorbike Ford coupe for him. I also imat the age of 10, and I pulled it apart ported an “A Model” Ford coupe and put it together again, hopeful that that I have sitting in the back of my it would be faster. My first motor vehicle was shed, which we will rebuild at a later date. bought at age 13 and again, I pulled it apart When not building cars and motorbikes and put it together again, this time with some what can we find you doing? added parts to make it go faster and a stylish One of my other great passions is camping brush paint job. and travel. We have spent a lot of time travelTell us about some of your creations? ling around, camping on rivers and lakes in and I built a lot of cars after that and enjoyed the around NSW and have plans for a lot more of this challenge of getting vehicles that needed a comin the future. We also spend time travelling to visit plete rebuilds, which gave me a satisfaction of a our daughters, Angela, based in the top end of completed job. Naturally, this led me to build my W.A. and Kelly, in London. first hotrod 18 years ago, and I still have it today. Thanks Greg.
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OWEN WARD
- OWEN’S EARTHMOVING NEW ENGLAND How long have you owned your own business, and what prompted you to do so? Owen’s Earthmoving New England was founded in the beginning of 2009 and has been operating for approximately eight years. My involvement in the earthmoving and land improvement industry, however, began many years prior to this, when I was just seven years of age. In my youth I can recall various experiences of spending time in and around machinery and also became proficient at driving a Caterpillar D7 bulldozer in the vicinity of the Uralla shire. This learned skill led to managing and working in a full-time capacity for my family around southern Queensland and western New South Wales. My engagement in earthworks has varied, from building roads to subdivisions, cleaning dams to building new ones for the duration of approximately 20 years. I have also been fortunate
enough to work in and around the New England area and have thoroughly enjoyed liaising with clientele to achieve their visions for land improvement. After a while it was suggested from clientele that I should start operating my own business. This prompted my decision to take the next step, thus leading to the start of Owen’s Earthmoving New England. Initially, I was contracting to local farmers, operating their earthmoving machinery. As the demand for work grew, the opportunity then presented to own and operate the machinery that I was working with at local job sites. Tell us about your services ... Several areas that Owen’s Earthmoving New England specialises in include: New earth wall constructed dams for domestic and rural use; Dam de-silting;
Dam enlargements and reconstruction; Erosion control; Fence line clearing and stick raking; Access trails. What do you love most about what you do? I would have to say not many people get the chance to change their office every day. It is one of the aspects of earthmoving I love. Every day your surroundings vary. You are given the opportunity to look out over the wondrous scenery New England has to offer. This never fails to surprise me. Meeting many different people and helping clients to achieve the desired outcome that they require also gives me great personal satisfaction. I gain great satisfaction from seeing the work completed for the clients of my business. Who inspires you and why? My clients, my father and previous work colleagues all inspire me. One specifically, whom I
worked alongside for many years and who trained and helped me refine the required skills needed in the earthmoving industry. My clients inspire me mostly, as I am helping them achieve their needs. My father is a great source of inspiration, as I have watched him over the years be successful in the industry. My mentor, Ross Oxenbridge, has taught me most of my earthworks skills, and I continue to hold him in high esteem. Plans for the future? My plans for the future include the continual operation of the business in and around the New England area. Expansion beyond this area has been considered if the need presents. The hiring of further, experienced staff and the addition of machinery will also be a consideration that coincides with the growth of the business and the expansion into new areas. Thanks Owen.
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SHANE KLIENDIENST & CAYNE MOAR
RICHARD CUMMING
- UPHILL & SCHAEFER REAL ESTATE -
Introducing Shane Kliendienst and Cayne Moar from Uphill & Schaefer Real Estate. Uphill & Schaefer Real Estate are proud to have serviced the Armidale area for over 45 years, covering all areas of real estate. They strongly believe longevity in this industry means they must be doing something right. Of the 12 staff members, Shane and Cayne are the only two men in the office, which can be challenging and interesting at the same time; after all, the girls can be hard to convince about the one that got away! Alongside Gail Schaefer, Julie Schaefer in sales and Rebecca Poulter in sales support, Shane and Cayne work hard to make sure every real estate transaction is as smooth and stress free as possible.
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- JC SPARES -
Shane Kliendienst - Director/ Licensee in Charge
How long have you owned your own
Some people just love bricks and mortar. Shane Kliendienst is one of them. Shane has been in the industry for close to 25 years.
four years now, but I have been working here
“What really excites me is getting a result that makes both parties, vendor and purchaser, happy. I get satisfaction from a happy transfer. For me the cheapest to the dearest - the buzz is the same.”
stock more than just nuts and bolts. We
Cayne Moar - Sales Agent Cayne has been with the team for 12 months now - and loving it! “As a sales person, it is my job to make the task of finding, buying or selling a property an enjoyable and exciting experience. I strive for customer satisfaction, because I believe it is key to being a successful sales agent.”
business? I’ve owned JC Spares for just over for nearly nine years. Tell us about your services ... Well, we have a vast range of automotive parts and accessories to suit most cars. We have the largest range of replacement car parts in stock in Armidale. Whether it’s filters, brakes, wheel bearings or a new battery, there’s a good chance we will have it in stock and if we don’t, we can source most parts overnight. We also have a huge range of tools, air compressors and generators in stock from leading brands SP Tools and Kincrome.
JC Spares also stock the range of Lightforce driving lights; we have halogen, HID and LED driving lights and light bars, as well as the new HTX LED/HID hybrid lights all in stock. What do you love most about what you do? It might sound funny, but I love the challenge of finding parts for my customers. We have always been known for our ability to find things that others can’t and as frustrating as it can be, it really gets the brain going! Plans for the future? Our plans are pretty simple; we hope to keep adding products to our range, so that we can better service our customers’ needs. Right now we are just about to receive a shipment of over 50 radiators to add to our stocks, and this is just one area that we are growing.
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ROBERTS & MORROW
- PAUL WILLIAMS, NATHAN GILBODY, ALISTAIR GALBRAITH, KYLE PEARSON, JASON SIMMONDS Roberts & Morrow boasts a strong workplace culture. We have worked hard to build a large team of similar minded, highly trained, hardworking individuals who understand our desire to offer the best service possible to our clients. Following our recent merger with Plante Davis Chartered Accountants, the organisation now has over 100 people, 15 of whom are Partners of the firm. We introduce some of the leading males behind the Roberts & Morrow philosophy. Partner Paul Williams is the in-house Tax Counsel specialising in taxation law and estate planning. Paul was new to Armidale in 2012 after making a move from Sydney. At Roberts & Morrow we are proud to offer this rare service at a regional level. If you are seeking peace of mind that your affairs are “in order”, consider
talking to Paul about a review of your group structure to ensure your will and other estate planning documents are consistent with your broader estate plan. At 32 years of age, Nathan Gilbody is the youngest Partner of the firm. Having grown up locally, Nathan is passionate about agriculture and commerce in the New England and North West regions. Nathan has worked beside Senior Partner of the firm, Simon Croft, for the past six years. Simon has been a mentor to Nathan, providing him with the opportunity to grow his experience and interest in accounting for clients in the agricultural industry. Partner Alistair Galbraith is a superannuation expert with over 22 years in the accounting industry. Alistair is a Self-Managed Superannuation Fund (SMSF) Association
Specialist Advisor, passionate about assisting clients in creating and managing their self-managed superannuation fund. With a dedicated superannuation team under him, Alistair manages over 500 superannuation funds to ensure maximum results are achieved and strict compliance obligations are met.
Class 1) and Commerce. One of less than
Leading the Roberts & Morrow Financial Planning team is Partner Kyle Pearson. Kyle and his team offer clients a unique approach to investing, focusing on direct shares, property and income securities. A fully qualified Financial Planner, Kyle’s clients benefit from transparent and tax effective tailored investment strategies, which he reviews regularly to incorporate changed circumstances and goals.
comprehensive wealth plans.
Partner Jason Simmonds is a Chartered Accountant with degrees in both Law (Honours
300 CA SMSF Specialists in Australia, Jason has advanced knowledge and understanding of SMSF regulation, contributions rules, investment standards and taxation concessions. He advises clients on a full range of complex SMSF strategies and incorporates this into As they say, “failing to plan, is planning to fail”, and with this in mind we encourage you to make sure you are comfortable with all aspects of your financial life. For anyone seeking advice on any of the specialist areas mentioned, contact our office to make an obligation free appointment with one of our experts and take the opportunity to consider all the options available to you.
Let us take the stress out of your financial situation; our industry experts can help you create wealth building strategies to secure your future, so you can enjoy life now.
Armidale 02 6774 8400 Glen Innes 02 6739 7600
Tamworth 02 6768 1111 Narrabri 02 6792 9700
www.rm.net.au
enquiries@rm.net.au
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NEV NORTHEY
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NEV NORTHEY, BETTER KNOWN AS “NIFTY”, HAS BEEN INVOLVED WITH NEW ENGLAND AIR AND LAND FREIGHT FOR OVER THIRTY YEARS. ANYONE WHO KNOWS NEV WOULD KNOW THAT HE NEVER STOPS! LUCKY HIS WONDERFUL FAMILY HAVE BEEN BY HIS SIDE IN THE BUSINESS FROM DAY ONE. NEV TELL US ABOUT THE “NIFTY” JOURNEY.
R
emind us when the company first began and the journey ‘til now? After leaving Australia Post in the early 1980s, I bought a service station and at that time also became involved with Budget Rent A Car, which took us to the airport on a daily basis. We then became involved with a number of airlines as their Ground Handling Agents and as a result, started doing Eastern United Airfreight through East Coast Airlines, East West Cargo then came on the scene and from there became Ansett Airfreight and today TNT Priority and Startrack road Freight. We also handle Metrostate Security Couriers, Qantas Freight and Greyhound Bus Freight. How has the company changed over this time, and tell us about your services? We started off delivering in a Mini Minor Station Wagon, but that very quickly changed as the volume of freight grew, and we now have a fleet of Vans and Trucks. Nifty’s Courier Service was registered in 1988 and we have services to Guyra, Glen Innes, Bundarra, Inverell, Delungra, Bingara, Tamworth with onforwarding Agents to Deepwater, Tenterfield, Gunnedah, Moree and Coffs Harbour. We now have two Depots, one at Acacia Park (Myrtle Drive) and the other at the
Armidale Airport, where whether it be general freight, animals, same day or next flight, freight can be lodged. Tell us about the team at Nifty’s ... We have a great team working with us; some have been with us for years, and some are new. Originally we started with myself, my wife Diane, and our daughters, Danielle and Simone - we now have a team of 10. Danielle left to work and travel overseas and now lives in Brisbane with her husband, Richard and two children, Jade and Drew, while Simone is back with us after several years running a small business with her husband, Jason. Outside of work what would we find the Northey family up to? We live on a small acreage just outside of Armidale, so weekends are spent looking after all of our animals, renovating our house, restoring an old caravan and soon we hope to start restoring an old Valiant car with my grandson, Nathan. Nearly every Saturday night we have a family BBQ as Simone, Jason and their three children, Nathan, Makayla and Breanna live on the same property in a separate house. Plans for the future? A few years ago, we bought a motorhome and eventually down the track we would love to travel around Australia. Thanks Nev.
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What is the most satisfying aspect of your role? I find that the most satisfying aspect of my role is going into people’s houses, discussing with them different options that are available, drawing up the plans and seeing people’s ideas come to life. Tell us about Jamie and his role in the business ... Jamie is instrumental in our business. He is our showroom salesman and also the manager of our blinds division. He is extremely knowledgeable on all aspects of window furnishings and floor coverings. Jamie has been with Hunts Carpets and Blinds since 2004. He knows our suppliers very well and has a great relationship with them. This gives us the opportunity to be competitive on pricing. Who inspires you and why? I am inspired by anyone that has a go. Business is tough and competing with the internet is becoming harder, so anyone who is getting up every day trying to make a living for their family, providing opportunities for their employees, staying up to date with the market, and generally working hard, is what inspires me. Plans for the future? Our plan for the future is to maintain our great customer service and products. When you walk through our door, or I walk through yours, we want to help you.
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PAUL, ADAM & GRANT KENNEDY - JOHNSON & KENNEDY -
How does your business give back to the community? We help out in community events and charity events wherever we can. We are major sponsors for East Armidale Football Club and have been for many years; we are a major sponsor for Armidale Junior RAMS Rugby League Club. We also donate to other local auctions that people hold through the year. How do you encourage a positive working environment? The team at J&K are a great bunch of people. We have 28 employees who all have different personalities and some clash, but at the end of the day everyone gets on well and has a beer together at the day’s end. We try to make it a fun place to work as much as we can, because I am sure they wouldn’t like to be a part of the team if it wasn’t a fun place to be each day. They all have a big job to do each day and they do it well; we are lucky that each employee knows their job and most of the time there are no problems. At J&K we try to make it as fun as we can; it is a stressful job some days to try and get everything out and delivered all in about half a day by the time we get our freight, but the guys and girls do a fantastic job to keep our customers happy. Plans for the future? We don’t have any big plans in the immediate future; we are working on our own delivery scanning and sign on glass system, which will help our freight business keep control of what is coming in and going out. We would like to upgrade our Niagara St shop at some stage and make it more inviting and more known to the community what we sell there.
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ADRIAN CUTTLE
- DAILY RITUAL -
- CUTTLE PLUMBING -
Tell us about your business ... Daily Ritual is a uniquely local business offering the finest speciality loose leaf tea and award-winning freshly roasted coffee.
Tell us about your business ... Starting out in 2012, I
Our family started Daily Ritual in 2007, and today we have three part-time staff.
2013 I had to employ a second staff member to keep up. We
Our employees undertake a traineeship in Retail Management/hospitality with TAFE and the Hunter Valley Group Training, at the end of which they receive certification. Product knowledge and customer service play a big part in the staff training at Daily Ritual.
2015 we put on a new apprentice. In early 2016, as well as
We decided to operate independently and offer more locally produced products when our major tea supplier was bought out by an international, off shore conglomerate.
contractors, along with a great amount of support from the
We are not aligned with any franchise or major brand and remain proudly independent to this day.
was working on my own with a strong focus on the smaller plumbing jobs such as renovations and maintenance. In early started to take on larger jobs, such as new houses and in late an already growing workload, we took on a large plumbing maintenance contract and employed our fourth full-time staff member. We now do work for several local builders, real estate agents, private sector and government maintenance general public. We can take care of all plumbing, drainage and gas-fitting services, along with many other specialised services, including solar hot water and septic tank systems. How do you encourage a positive working
Our products are sourced from ethical suppliers that meet all our quality control requirements. And in August we are excited to unveil our Everyday Unique tea and coffee range.
environment? Our team has good communication; we
Our Everyday Unique range offers the best of quality tea and coffee at an everyday affordable price. Everyday Unique Tea varieties offered will include English Breakfast, Ceylon Black tea, Earl Grey and Peppermint. Our Everyday Unique coffee blend will be an all new Daily Ritual “all-rounder” designed to satisfy all our coffee drinkers.
Who inspires you and why? Other young people starting
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share the workload, and we also try and have fun along the way! out in business, bringing new ways of doing things into the marketplace along with fresh business ideas and a great work ethic. Plans for the future? Continue to improve our business to provide better service to our community and local businesses.
BEN PAGE
- ELDERS INSURANCE NEW ENGLAND What is the most satisfying aspect of your role? Working with our customers and getting to know and tailor solutions for their individual requirements. I love that our business structure allows my team and I to spend time with our clients and provide specific tailored solutions, rather than just generic products “off the shelf”. What background experience do you bring to your current role? I have been in the general insurance industry for twenty years now, and in that time I have held various roles in underwriting and sales/account management. These days my role is Managing Director of our company, which operates the local Elders Insurance franchise. Our company currently has three offices in Armidale, Tamworth and Gunnedah. Like any role of this type, my day to day role is overseeing the various aspects of our business and respective staff teams. I still enjoy the opportunity to meet new and spend time with our existing customers. As a business that prides itself on personal service to our customers, it’s important that I am no different to anyone else in the team in this regard.
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RODNEY DAY
- WELDING ROD FABRICATIONS A local metal fabrication business with a difference. Welding Rod Fabrications was conceived in our garage back in 2005; since then we have grown into a thriving family owned business that combines training services alongside the fabrication business, offering the community a diverse range of services and products. We have recently expanded our business and taken over New England Sheet Metal and are now located at the rear of 215 Mann St, off Stephen St. This has provided us with more equipment and a larger training area, as well as a very busy little workshop! When people ask what we do, it is sometimes difficult to explain. As well as the usual
fabrication component, we work closely with Community College Northern Inland (RTO) and local community groups such as Pathfinders, local schools and Ascent in delivering accredited training in all areas of Metals and Engineering, from Cert II engineering to in-house apprenticeship training. Weekend and art welding courses are also available for people who would like to learn to weld without needing accreditation. Welding Supervision is another service we offer, with job specific procedures and specifications tailor made to Australian standards. Why not check out our website www.weldingrodfabrications.com or our Facebook page to see what we can do for you!
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JASON AND SEBASTIAN
BRETT CAMPBELL
What background experience do you bring to your
New owners took over Deer Park Motor Inn, Armidale
current role?
in January 2016, after deciding on a tree change from
I have been in the take away business now for over 18 years.
the Central Coast of NSW.
I started out working for Pearl Perch for over eight years,
Sebastian has worked in hospitality for 25 years and Jason’s
At New England Electrical we strive to make the most of business opportunities, to ensure our clients experience the best possible customer service available from an electrical contractor.
- EAST ARMIDALE STORE TURNS 10 -
where I thought it would be a great idea to purchase my own store. What is the most satisfying aspect of your role? I do long hours, but what I find most satisfying thing about my role is meeting new people, serving the community, and the best thing of all is being my own boss. What has East Armidale Store got to offer their customers? East Armidale Store is well known for our large range of the biggest burgers in town. We also stock newspapers, groceries, Fiesta Chicken, Merlo Coffee and lots more. We
- DEER PARK MOTOR INN -
background is in healthcare, thus managing a motel is a good fit. Armidale, as a regional centre, boasts good community facilities and natural beauty, and Deer Park Motor Inn, with its handy position and large, comfortable rooms, indoor heated pool and resident deer herd, appealed to both. One of their first objectives was to update the motel’s room amenities and establish an online presence (www. deerparkmotorinn.com.au) and re-launch the Facebook page.
- NEW ENGLAND ELECTRICAL -
We are proud to announce that we have been invited to become a member of the Laser Electrical Group, and this means benefits for all our clients. Becoming a Laser member does not change the ownership or management control of our company. We retain our individual autonomy, but are able to take advantage of the considerable benefits of membership that this exclusive group offers. These benefits include: • Comprehensive business systems • Brand and marketing strength • Access to specialist suppliers
use locally produced, even down to Ray’s fresh farm eggs
The hard work has been successful, with TripAdvisor
every week he delivers them. Why not stay and enjoy your
recognising Deer Park Motor Inn as the best motel in
meal at our clean and modern dining area? Our friendly staff
Armidale under four stars, and third overall.
are always happy to help you with your day to day needs.
Corporate meetings and functions have become a valued
Business/personal goals?
part of the business, and those meetings will soon be
I would love to one day own my own pub, and then retire on
hosted in a new purpose-built room.
the coast.
The onsite restaurant is available to motel and conference
Travel to Thailand and Vanuatu are my personal goals for the
guests at this stage, with the anticipation of re-opening to
The only change to our contact details is our email address, which is now:
near future.
the public towards the end of this year.
armidale@laserelectrical.com.au
Deer Park Motor Inn is your convenient and comfortable Armidale accommodation.
• Large comfortable rooms • Dedicated pet friendly rooms • Accessible room • Licensed dining room • Meetings and functions • Daily deer feeding • Heated indoor pool • FREE WiFi
BOOK NOW
02 6772 9999
72-74 Glen Innes Road Armidale NSW 2350
info@deerparkmotorinn.com.au www.deerparkmotorinn.com.au
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Even though our visual identity will change to Laser Electrical, you will continue to be dealing with the same people as before, offering expert, professional and friendly service. For our part, our decision to become a Laser member empowers us to make our service as comprehensive and as professional as possible.
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JAMES BROOKS - NEW ENGLAND FOCUS -
How long have you been with New England FOCUS? I have been with FOCUS for almost two years now. It’s an exciting position, in which I get to meet people from all walks of life. What background do you bring to your current role? Hospitality, retail, photography and sales are my background. I mesh them all together and take parts from one role or another to mould into my role at FOCUS. As it is not your typical job, I have had to redefine my previous experience to suit my current role. I feel that you must always keep evolving to keep up with such an industry. What is the most satisfying part of your job? I think when the month’s hard work builds up and explodes into a beautiful publication that is seen by thousands of people over the New England. I get to meet all kinds of characters too; you get to know what’s happening in the community and abroad. How do you balance your work/lifestyle? Well balance, that’s a bit of a hard one, as I run a business with my beautiful partner Shannan Bourke (Superbooth Australia - Photo Booth Hire) and without her I’d probably be well and truly lost! I also do photography for businesses, clubs, and weddings as well as study part-time - so getting some spare time is rare, but wonderful. On days off, movies and some well needed couch time is generally on the cards. Plans for the future? So many plans - finish course, continue to work hard at FOCUS and generally live and love life.
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Eyecare Plus Armidale 187 Kirkwood Street Armidale NSW 2350 P: (02) 6772 5977 eyecareplus.com/armidale
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