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CARPET COURT NATIONAL TILES Fiona and Simon McCredie
The hardworking team at Coffs Harbour Carpet Court are well known in the area as being people YOU CAN REALLY COUNT ON WHEN IT COMES TO CHOOSING THE RIGHT FLOORING - AT THE RIGHT PRICE - FOR YOUR HOME OR RETAIL SPACE. We sat down with Simon and Fiona McCredie, to find out more ...
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ow and when did the Carpet Court story begin? Simon and I acquired the wellestablished Carpet Court franchise in December 2005. We have continued to grow in many ways and are very proud to be a part of the growing network of 211 stores in Australia across all states and territories. As Australia's largest retail floor covering and window furnishing specialist, Carpet Court has long had a reputation for expertise and advice based on superior product knowledge. In 2017 we said hello to National Tiles! We were approached by National Tiles to join their franchise group as only the second store in NSW at the time (soon we will be one 100 COFFS COAST
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of four). National Tiles was started in 1979 in Geelong, Victoria by the Walker family. I am sure you have all heard the voice of Frank Walker from National Tiles on the radio! National Tiles has 24 company owned stores and 12 franchised stores across VIC/QLD/NSW/ SA supported by distribution centres in VIC/ QLD/NSW. National Tiles are expanding into metro NSW and focus heavily on design centres within builder showrooms in metro areas. We believe combining the two franchises was a great opportunity to provide our customers with all their flooring needs in one place. Choosing the right flooring is an important decision and one that you will live with for years. Your floor is the very foundation of your interior space and often sets the tone for how the room feels. Creating the perfect space starts with the floor!
Most importantly, they coordinate installations, pickups and deliveries. They work very closely with our customers and site foreman on building sites, to ensure your flooring installation runs smoothly.
Who makes up your team, and what are their roles? Simon and I are very grateful to have such an amazing team in our business. When you walk into our showroom, you are met by one of our smiling sales team (Brooke, Ben, Scott, Jaimi, Michelle and Chantelle). They have a wealth of experience and knowledge but most importantly, passion and know how to help you find “your” floor, by asking all the right questions. What suits your lifestyle? How much foot traffic is there? Which styles and colours would complement your décor? How much care will the flooring need? They love the challenge of working within your budget, to find the best solution for you. They work closely with builders in both residential and commercial developments. Carpet Court offers a free measure and quote by Scott, Oliver and Simon visiting your home
and again, offering you professional, honest advice on your options with flooring and window furnishing. They have many years of experience in the building and flooring industry. We utilise technology, with plans drawn on iPad or iPhone, which can be uploaded back to the store very quickly for estimation. Our support team are Kylani, Alaina and Summer, who take care of the ordering of product and arrival. Most importantly, they coordinate installations, pickups and deliveries. They work very closely with our customers and site foreman on building sites, to ensure your flooring installation runs smoothly. We realise that building and renovating can be stressful, and we will work hard to make it easy. Sadly, Alaina will be leaving us soon to head to Western Australia, and we wish her and her family all the very best.
Our friendly warehouse and delivery team are Jake and Rick. They focus on getting the stock in and the orders ready to be installed, picked up or delivered as quickly as possible. More about our delivery service a bit further on ... We are fortunate to have a number of longterm professional, experienced contractors in our Carpet Court installation team. Their workmanship is excellent in all areas of flooring, from carpet, vinyl (both residential and commercial), floating floors and window furnishings. We have two second year apprentices learning the trade of flooring technology. The install team truly ensures your dream home does become a reality, and our in store team loves seeing the photos of your new home! Finally, I take care of the financial and necessary business matters. Albeit, a number of us are biologically related, we do feel like our workplace is a big happy family. Simon and I truly appreciate the journey we are enjoying with such a great group of people. >>> COFFS COAST
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CARPET COURT NATIONAL TILES
What products and services do you provide? Carpet Court offers all things flooring carpets, vinyls, floating floors (timber, laminate and hybrid) and rugs - together with window furnishings (blinds, shutters and awnings). We offer installation services of these products. DREAM IT. STYLE IT. LIVE IT. We have comfort in knowing that our Carpet Court suppliers have been rigorously scrutinised by our national support team, with warranties, testing and certification all in place. 102 COFFS COAST
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gloss rectified tile at $9.85 sqm, or our beautiful subway tiles at $24.95 sqm. Some exciting new technological advancements will be unveiled in 2021 for estimation and visualisation of your designs. We welcome you to browse our showroom at leisure and design your space with assistance by our team as you need. Appointments aren’t necessary, but are recommended if you are building with one of the local building companies, to ensure the appropriate team National Tiles offer member is available all your tiling needs with your details and plans. for your bathrooms, Tell us about some living/family rooms, of your favourite external areas, kitchens National Tiles offer projects you have from not only the tiles, all your tiling needs been involved with. but to the trade products for your bathrooms, Our team absolutely living/family rooms, you or your tiler may need loves helping our external areas, for installation. customers build their kitchens from not dream homes and only the tiles, but to are very fortunate to the trade products work with so many of you or your tiler the local building companies to make those may need for installation. We have some dreams come true. You can see our products at beautiful tiles to choose from, at a reasonable the new display homes for Blue Ribbon Homes, price. You can’t go past our 300 x 600 white
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We’re excited to announce our new partnership with Qantas Frequent Flyer and Qantas Business Rewards, giving you even more ways to earn Qantas Points.
Hopwood Homes and Adenbrook Homes at the Sawtell Commons Estate. We are excited to be working on some new display homes under construction now. We were very excited to complete the flooring for the Coffs Harbour International Stadium, Marian Grove project, Coffs Coast Mazda/Honda, RFBI and a number of refurbishments in hotels and motels in the area. We are underway with a number of other exciting commercial projects on the Coffs Coast. It is very exciting to see the Coffs Coast expanding and progressing. What part of the business are you most proud of? We are extremely proud of our team and the high level of customer service they provide to our valued customers. In life we believe happiness and success rely on positive relationships.
How important is customer service in your industry? Absolutely paramount! We strive to provide the best customer service possible and hope that every interaction with our team leaves you feeling good and with a smile. We wish to thank our wonderful customers over the years and look forward to working with you on your next build, refurbishment or renovation. Thank you to the building companies we have the honour of working alongside in many developments on the Coffs Coast. We value our affiliation enormously! What are we focusing on? We have invested in a new truck and trailer (designed and supplied by Midcoast Trucks) and a forklift to provide deliveries of goods, especially tiles to site. Tiles are heavy, can easily break and are very tricky to freight. Let’s work smarter, not harder, and have the machinery do the work.
We are offering free delivery on all orders over $500 in the postcode areas of 2450, 2452, 2453, 2454 and 2456, valid until 31st January 2021 (*excludes our Price Bomb ranges.) Carpet Court is a proud sponsor of The Block. Some of our beautiful flooring and window furnishings (we love the Veri Shades®) have been included in these amazing homes. We are offering 10% saving on all window furnishing orders by 31st January 2021. Please quote the code FOCUS2021 with your sales representative, to take advantage of both offers. Carpet Court is excited to announce our new partnership with Qantas Frequent Flyer and Qantas Business Rewards, giving you even more ways to earn Qantas Points (excludes window furnishings and tiles). How can we get in touch? Our showroom is open 9 - 5 weekdays and 9 - 2 Saturday. Our websites: carpetcourt.com.au and nationatiles.com.au are both open 24/7. We are contactable by phone: (02) 6652 4866 or email: sales@coffscarpetcourt.com.au COFFS COAST
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NEW! EARN QANTAS POINTS
The newest way to earn Qantas Points is right under your feet. 1 POINT PER $1 SPENT IN STORE & ONLINE* *EXCLUDES WINDOW FURNISHINGS AND TILES.
COFFS HARBOUR CARPET COURT
1/22 Keona Circuit Coffs Harbour NSW 2450 P 6652 4866 *You must be a Qantas Frequent Flyer member to earn Qantas Points. Members will earn 1 Qantas Point per $1 spent on retail flooring products (excluding tiles and window furnishings) purchased from Coffs Harbour Carpet Court or online. Full terms and conditions available at www.carpetcourt.com.au/qantas-frequent-flyer COFFS COAST
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C &R
PROJECT MANAGEMENT PTY LTD
ject management & building your pro need l l a r s Fo
0407 379 740
COMMERCIAL & RESIDENTIAL
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Display Home Coming Soon! Moonee Beach Estate Carpet & flooring supplied by
Your trusted local builder.
G.J. Gardner Homes Coffs Harbour. 6691 3509
171 Orlando St, Coffs Harbour
Fischer Build Pty Ltd t/a G.J. Gardner Homes Coffs Harbour. Builders Licence: 191313C.
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New Display
OPEN NOW C O A S TA L B O H E M I A N I N S P I R E D
SAWTELL COMMONS 1 ANGLER COURT, BONVILLE NSW 2450 02 6653 6942 | coffs.display@adenbrook.com.au NSW Builders Lic. No 215 259 C | ABN: 65 131 853 088
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