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Warranty Definitions

Warranty Definitions

NATURCOR and VINYL Warranty Definitions*

CARPET Warranty Definitions*

Wear-Through Warranty — the ability of Naturcor and vinyl to maintain the wear layer and retain the printed pattern or design. Gloss reduction is not considered wear and is not covered by this warranty. Fade, Stain and Discolor — the ability of Naturcor and vinyl not to discolor from mold or mildew or fade due to natural or artificial light. Rip, Tear, Gouge, Indent — the ability of Naturcor and vinyl to maintain its shape and integrity under normal household usage. Installation — all Naturcor and vinyl rated under the Five Star Selection System carry a lifetime installation warranty for the intended life of the flooring when installed by our experts.

Texture Retention — the ability of carpet tufts to retain their visible shape, as measured by the degree of bursting, opening, or untwisting of the tufts at the surface of the carpet. Stain Resistance — the ability of the surface pile of the carpet to resist stains by foods and beverages. SOIL Resistance — the ability of the carpet fiber to resist color changes due to dry soil deposits. Wear Warranty — the ability of the carpet to resist actual fiber loss in excess of 10% from abrasive wear. CUSHION — affects the wear and performance of your carpet and can maximize the life of your carpet investment. Installation — all carpets rated under the Five Star Selection System carry a lifetime installation warranty for the intended life of the flooring when installed by our experts. MAINTENANCE — Flooring America®’s warranties require compliance with the manufacturer’s recommended care and cleaning instructions and are void if not followed. Please read the manufacturer’s warranty for care and cleaning. Fade Resistance Warranty — the ability for the carpet to not show a permanent color change due to exposure to sunlight or exposure to atmospheric contaminants (including ozone or oxides of nitrogen) for the period specified by the warranty level. Pet Stain Resistance Warranty — the ability of the carpet pile to resist (minimize or withstand) permanent stains from pet (domestic dog or cat) urine for the period specified by the warranty.

continued

LUXURY VINYL TILE WARRANTY DEFINITIONS* Wear Warranty — the ability of luxury vinyl tile to resist finish wear through with proper care and maintenance. FADE & STAIN RESISTANCE — the ability of luxury vinyl tile to not discolor from mold or mildew or fade due to natural or artificial light. RIP, TEAR, GOUGE RESISTANCE — the ability of luxury vinyl tile to not rip, tear or gouge or permanently indent from normal household use. WATER PROOF — the ability of luxury vinyl tile to not change its appearance as a result of everyday moisture and spills. LOCKING SYSTEM — the ability of luxury vinyl tile to remain securely locked with normal traffic and proper care and maintenance. INSTALLATION — all luxury vinyl tile rated under the Five Star Selection System carries a lifetime installation warranty for the intended life of the flooring when installed by our experts.

LAMINATE Warranty Definitions*

Wear Warranty — the ability of ceramic to resist wear-through and maintain the surface finish. Fade Resistance — the ability of ceramic to not fade when exposed to sunlight or artificial light. Stain Resistance — the ability of ceramic to withstand stains when used under normal household conditions. Installation — all ceramic rated under the Five Star Selection System carries a lifetime installation warranty for the intended life of the flooring when installed by our experts. Tile and grout cracking due to subfloor deflection or foundation settling are not considered installation-related.

Wear Warranty — the ability of a laminate finish to resist wear-through from normal usage. Fade Resistance — the ability of laminate to maintain a fresh look and color without fading from exposure to sunlight or artificial light. Stain Resistance — the ability of laminate to not permanently stain from common household use. water Resistance — the ability of laminate to resist water damage under normal uses including damp mopping and topical spills that are promptly removed. Installation — all laminate rated under the Five Star Selection System carries a lifetime installation warranty for the intended life of the flooring when installed by our experts. Moisture-related issues are not considered installation-related.

ENGINEERED STONE Definitions*

HARDWOOD Warranty Definitions*

Wear Warranty — The ability of engineered stone to not exhibit wear-through of the finish. Stain & Discolor Warranty — The ability of engineered stone to retain its appearance and not permanently stain or discolor with normal household use. Rip, Tear & Gouge Warranty — The ability of engineered stone to not rip, tear or gouge or permanently indent from normal household use. Water Warranty — The ability of engineered stone to avoid damage from everyday splashes and spills. Installation — All engineered stone rated under the Five Star Selection System carries a lifetime installation warranty for the intended life of the flooring when installed by our experts.

Wear Warranty — the ability of a hardwood floor finish to resist wear-through under normal residential traffic conditions. Normal exposure to sunlight will bring about changes in shading of any hardwood floor as the floor ages. FINISH WARRANTY — the ability of a hardwood floor to maintain its original luster and finish through proper care and maintenance. MANUFACTURING WARRANTY — determines whether a hardwood floor will be free of manufacturing defects. STRUCTURAL INTEGRITY — the ability of a hardwood floor to not warp or buckle. Or, for engineered wood, the ability to not delaminate with proper installation, care, and maintenance. Installation — all hardwood rated under the Five Star Selection System carries a lifetime installation warranty for the intended life of the flooring when installed by our experts. Gapping between boards and moisture-related issues are not considered installation-related.

Ceramic Warranty Definitions*

The Flooring America® Difference A Flooring Store Designed for the Way You Live.

You can buy with total confidence thanks to our industry-best warranties!

A Flooring Store Designed for the Way You Live.

confidence Warranty

If, within 30 days after installation, you’re not happy with your new floor for any reason, we’ll replace it with a floor of equal value.

Confidence Plus™ Warranty

If you don’t love your new floor, we’ll replace it for free. We’ll even pay for labor on four and five star rated flooring.

Price Protection Guarantee

If you find a lower price on the same brand and style product within 30 days after your purchase, we’ll happily refund the difference.

Lifetime Installation Guarantee

We have total confidence in our work. But if you ever have installation-related issues, we’ll make it right at our expense.

LOCALLY OWNED ADVANTAGE All of our stores are locally owned, so we can guarantee a truly unique level of personalized service that is unmatched by home improvement centers and other flooring stores.

w w w. f l o o r i n g a m e r i c a . c o m

[

FSC Certified Placement by Mound

Complete details available in-store. *Warranties not valid for nonowner-occupied dwellings. Consult manufacturer warranties for specific warranty item descriptions. See Warranty Guide for complete details.

*Warranties not valid for nonowner-occupied dwellings. Consult manufacturer warranties for specific warranty item descriptions. See Warranty Guide for complete details.

ove r v i e w

© 2014, CCA Global Partners®, Inc. 2.14 FA631

]


Flooring America® Exclusive

Flooring America is more than just a flooring specialty store. We are experts in flooring and design. Our staff is extensively trained and completely dedicated to delivering customer satisfaction backed by the most solid warranties in the floor covering industry. ®

The combined national buying power of more than 500 stores guarantees you low prices on thousands of carpets and floors. Plus, every Flooring America® store is locally owned and operated – often for generations. This ensures a truly unique level of personalized service and expertise that you won’t find anywhere else. Our goal is that you find exactly what you want and that your shopping experience leaves you feeling fully confident in your purchase and your choice in Flooring America®.

FIVE STAR

CARPET Star Rating

Texture Retention

Stain Resistance

Soil Resistance

Wear Warranty

Fade Resistance

Pet Stain Resistance

Cushion

Stairs & Hallways

Installation

25 Years

Life Of Carpet

Life Of Carpet

25 Years

25 Years

25 Years

Life Of House

Yes

Life Of Carpet

(Labor Included)

20 Years

Life Of Carpet

Life Of Carpet

20 Years

20 Years

20 Years

Life Of House

n/a

Life Of Carpet

(Labor Included)

15 Years

Life Of Carpet

15 Years

15 Years

15 Years

15 Years

Life Of House

n/a

Life Of Carpet

30 Days

Selection System

10 Years

10 Years

10 Years

n/a

n/a

(Labor Excluded)

n/a

Life Of Carpet

30 Days

n/a

5 Years

n/a

5 Years

n/a

n/a

n/a

n/a

Life Of Carpet

30 Days

L A M IN A T E Star Rating

Wear Warranty

Fade Resistance

Stain Resistance

Water Resistance

Locking System

Installation

50 Years

50 Years

50 Years

50 Years

50 Years

Life Of Floor

(Labor Included)

30 Years

30 Years

30 Years

30 Years

30 Years

Life Of Floor

(Labor Included)

25 Years

25 Years

25 Years

25 Years

30 Years

Life Of Floor

30 Days

15 Years

15 Years

15 Years

15 Years

30 Years

Life Of Floor

30 Days

10 Years

10 Years

10 Years

10 Years

30 Years

Life Of Floor

30 Days

Five Star ratings are awarded only to

the best products in their category. These carpets and floors are all performance tested to give you quality that surpasses the toughest

C ER A M I C Star Rating

Fade Resistance

Stain Resistance

Installation

25 Years

25 Years

25 Years

Life Of Floor

Replacement Warranty

20 Years

Life Of Floor

(Labor Included)

15 Years

15 Years

Life Of Floor

30 Days

level of performance. These carpets and floors give you the high

10 Years

10 Years

10 Years

Life Of Floor

30 Days

standard of luxury and performance you desire. The Four Star

5 Years

5 Years

5 Years

Life Of Floor

30 Days

combination includes extended performance warranties.

best

Our Three Star group offers the

N A T U R C OR A N D V IN Y L Star Rating

broadest selection of performance-tested carpets and floors meeting high standards for durability critical to busy families. These products feature a wide selection of nationally known brands.

better

The Two Star group contains an

impressive array of quality carpets and floors, in a wide range of colors for any room. The collection offers a good value where performance is desired but where budget restraints are also important.

good

One Star carpets and floors are the most

60 Days

WearThrough Warranty 25 Years

Fade & Stain Resistance

Rip, Tear, & Gouge Resistance

Water

Installation

Light Commercial

Replacent Warranty

Life

Life

Life

Life

5 Years

(Labor Included)

Life

90 Days

L U X U R Y V IN Y L T I L E

Fade, Stain, Discolor

Rip, Tear, Gouge, Indent

Installation

25 Years

25 Years

Life Of Floor

Replacement Warranty

Star Rating

Wear Warranty

Rip, Tear, Fade & & Gouge Stain Resistance Resistance

Water Proof

Locking System

Installation

Replacement Warranty

90 Days

Life

Life

Life

Life

Life

Life Of Floor

(Labor Included)

60 Days

(Labor Included)

90 Days 60 Days

20 Years

20 Years

20 Years

Life Of Floor

(Labor Included)

30 Years

30 Years

30 Years

30 Years

30 Years

Life Of Floor

(Labor Included)

15 Years

15 Years

15 Years

Life Of Floor

30 Days

25 Years

25 Years

25 Years

25 Years

25 Years

Life Of Floor

30 Days

10 Years

10 Years

10 Years

Life Of Floor

30 Days

20 Years

20 Years

20 Years

20 Years

20 Years

Life Of Floor

30 Days

5 Years

5 Years

5 Years

Life Of Floor

30 Days

15 Years

15 Years

15 Years

15 Years

15 Years

Life Of Floor

30 Days

H A R D W OO D Star Rating

90 Days

60 Days

20 Years

Wear Warranty

90 Days

15 Years

The Four Star collection offers a high

Star Rating

(Labor Included)

20 Years

premium

Replacement Warranty

P U R s t o n e / EN G INEERE D S T ONE Wear Warranty

industry standards.

60 Days

10 Years

The qualifications for each rating vary according to characteristics particular to each type of flooring.

ultimate

90 Days

Life Of House

The Five Star Selection System is an independent rating system designed to guide you in choosing the right floor for your needs. One to five stars indicate levels of performance and durability to ensure your satisfaction. Look for the Star Rating on all product labels.

Replacement Warranty

Wear Warranty

Finish Warranty

Manufacturing Warranty

Structural Integrity

Installation

Replacement Warranty

50 Years

50 Years

50 Years

50 Years

Life Of Floor

(Labor Included)

30 Years

30 Years

30 Years

30 Years

Life Of Floor

(Labor Included)

30 Days

90 Days 60 Days

economical solution where price is key. This basic product combination

25 Years

25 Years

25 Years

30 Years

Life Of Floor

offers the minimum level of performance at very affordable prices.

20 Years

20 Years

20 Years

30 Years

Life Of Floor

30 Days

15 Years

15 Years

15 Years

30 Years

Life Of Floor

30 Days

Flooring America Difference Brochure  

Learn how our 500 store buying power, local ownership, and industry best warranties and guarantees make Flooring America the best place to b...

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