Quality Management System (QMS) Sampling Unbiased samples as sample selection is done by Quality Managers and not picked by QAs.
Productivity Agents can check their individual CQ scores & no. of audits done real time.
Feedback 100% feedback assurance QA can record voice feedback on every call
Reporting Automated scores available which makes agents/supervisors aware of current performance.
QMS Software Smart Dashboard Internal Audits Auto/Manual Sampling Training Record Briefing updates Actionable Insights Quality Auditor 360° View sales@fivesdigital.com www.fivesdigital.com