FIVE FORCES Five forces work together in the healthcare industry to drive demand for a revamped customer experience management in healthcare.
01
Healthcare Decisions Consumers are taking a greater role in healthcare decisions due to increased cost-sharing
Healthcare Purchasers Healthcare purchasers and the government have driven organizations to compete for patients, members, and sales.
02
Survey by HRI
03
Nearly four out of every four respondents to a survey by HRI stated that they had sought treatment.
Information Flow The industry is now looking at the information flow through electronic data differently because of "meaningful use."
05
04
Coverage and Care Models New coverage and care models are available to newly insured customers as part of the health reform.
www.fivesdigital.com