CX - ECOMMERCE Customer Experience is not only a business goal but a prerequisite for success. You will sell more products and increase brand loyalty and word-of-mouth referrals. FiveS Digital provides solutions and services like a chatbot, contact centre and omni-channel to improve customer experience.
Factors affecting Customer Experience on Ecommerce Platform: Shipping time and cost Online reviews Simple Return Policy Loyalty rewards Navigation is easy Quick Query resolution
FiveS solved problems by implementing solutions Bot solutions Contact Center Solution Conversational Analytics Omnichannel Services
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