CX - Ecommerce Let's dive into the journey of the customer Onboarding you must communicate about your product and services on all channels simply and, to gain trust, be transparent about your processes.
Product-Research It would help if you made it easy for them to find the right product here. This can be done through the categorization and classification of products.
Add to Cart
The first and foremost thing here, adding an item to the cart, and navigating back and forth from the cart should be simple.
Transaction - After Sales The online payment process is problematic for many customers. There must be multiple payment options like Net Banking, wallets, Credit and Debit Card transactions, Importance of Customer Experience for e-commerce platforms.