AIR INDIA PARTNERS WITH SALESFORCE

New Delhi (FIB): Air India on Tuesday announced partnership with Salesforce to transform its customer service technology stack.

Through their work with Salesforce, Air India will be able to optimize the customer experience across all key touchpoints. By working with Salesforce, Air India’s customer-facing staff across all touchpoints will be empowered with a unified data platform for its customers and AI-assisted tools to excel in every customer interaction.

The technology being deployed from Salesforce will allow Air India to track customer interactions across its contact centre, mobile, web, chatbot, email, social media and other channels to provide a single source-of-truth of customer asks.

New Delhi (PTI): The first semiconductor fab will be announced in a few weeks, and India is poised for a vibrant chip industry in the next 3-4 years on the back of enabling policies and the government's firm commitment towards growing the manufacturing ecosystem, Union Minister Ashwini Vaishnaw said on Tuesday.

Today, 99% of mobile phones used here are made in India. This is in stark contrast to the situation 10 years ago when out of 100 phones, as much as 99% were imported, the Minister for Electronics and IT said. "And now the ecosystem is also shifting to the country. When it comes to mobile phone manufacturing India is number two in manufacturing, and number three in exports," the minister said.

To spur the supply side, major initiatives have been undertaken by the Centre, including a sharp focus on promoting the ecosystem and ensuring a clearly laid out policy framework that is stable and consistent.