2023 Congress Delegate Booklet

INSPIRE INNOVATE ELEVATE

Delegate Booklet

2-3 August 2023

WELCOME EVERYONE TO THE 2023 CAA CONGRESS.

On behalf of The Council of Ambulance Authorities (CAA), I am delighted to extend a warm welcome to you to this the highly anticipated 2023 CAA Congress. It is an honour to have you join us for this prestigious event, which promises to be a memorable and enriching experience for all involved.

The CAA Congress has been running in various formats since 2009, and has consistently served as a platform for thought leaders, experts, professionals and vendor partners in the ambulance and emergency services sector to convene, collaborate, and shape the future of our industry. As the preeminent forum for leaders in the Australasian ambulance sector, this congress is a testament to our collective dedication to improving the quality, efficiency, and effectiveness of emergency care.

This year’s congress, themed “Inspire, Innovate Elevate,” offers all of you an exceptional program that will explore advancements, best practices, and innovative strategies in emergency medical services. Throughout the congress, you will have the opportunity to engage in insightful discussions, participate in interactive workshops, and gain valuable insights from renowned speakers who are at the forefront of emergency healthcare.

There will also be exhibitor demonstrations, poster sessions and a range of master classes for you to attend and enjoy.

Congress 2023 also provides an exceptional networking platform for all of you to connect with peers, exchange ideas, and forge meaningful collaborations from Australasia and beyond. We encourage you to take full advantage of the various networking events, social gatherings, and exhibition opportunities available to you during the congress. We firmly believe that the congress will foster a vibrant atmosphere of camaraderie and inspire fruitful partnerships that will continue to advance our shared mission.

And finally, I hope you are as excited as I am about the annual CAA Awards for Excellence, to be held on Wednesday 2 August at the Howard Smith Wharves. The Awards showcase the best of the best from amongst our members across a range of categories, recognising all contributions made to creating and growing a truly worldclass ambulance service.

On behalf of the CAA, I would like to express our thanks for your joining us at this significant event. Your participation and contributions are invaluable as we work collectively towards enhancing the delivery of emergency medical services worldwide. Together, we can make a profound impact on the lives of those in need during critical moments.

Once again, I extend a warm welcome, haere mai to you all. Let us seize this opportunity to share our knowledge, inspire one another, and leave a lasting legacy of progress in emergency care.

David Waters Chief Executive Council of Ambulance Authorities

The Council of Ambulance Authorities (CAA)

The Council of Ambulance Authorities represents a unified voice for the ambulance sector working to respond to changing community needs by coordinating the collaboration of the eleven statutory ambulance services in Australia, New Zealand and Papua New Guinea on issues of metropolitan, regional, national and international significance.

The CAA was established in 1962 to provide ambulance service leaders with a networking opportunity to discuss issues, learning, and achievements current to the sector. This tradition continues today through a number of committees, forums and networking groups that contribute to CAA’s focus on evidence-based initiatives and projects designed to keep ambulance services at the forefront of paramedicine.

The CAA represents the ambulance sector on relevant Australasian and international committees, partners with stakeholders and works with government to advocate for world-class outcomes.

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PROGRAM - TUESDAY 1 AUGUST

Southbank Beer Garden | 30ba Stanley St Plaza, South Brisbane

7:00pm - Welcome CAA and ORH

Drinks and Canapés | Dress: Business Casual

PROGRAM - DAY 1 WEDNESDAY 2 AUGUST

8:00am - Networking Breakfast

Sponsored by GoodSAM | Dress: Business Casual

9:00am - MC Introduction

Casey Beros

9:05am - Welcome to Country

9:10am - Welcome to the 2023 Council of Ambulance Authorities Congress

David Waters, Chief Executive CAA

9:15am - Host Service Welcome

Craig Emery, Commissioner Queensland Ambulance Service

9:20am - Invited Dignitaries Address

Plenary

9:30am - Keynote Speaker: Daren Mochie QAM, Chief Executive, North West Ambulance Service, Chair of the Association of Ambulance Chief Executives Integrating, Innovating and inclusion of UK Ambulance Services into the health care system

10:15am - Keynote Speaker: Dr Yih Yng Ng, Director, Digital and Smart Health Office, Deputy Clinical Director, Ng Teng Fong Centre for Healthcare Innovation, Singapore Personalising Healthcare

PROGRAM - DAY 1 WEDNESDAY 2 AUGUST

11:30am - Jason Belcher, Clinical Quality Manager, St John WA

Recognising and Responding to Acute Deterioration (RRAD) project: Introduction of early warning scores and clinical escalation pathways for St John WA patients

12:00pm - Professor Kerrianne Watt Principal Research Manager, Queensland Ambulance Service

Verena Pritchard, Research Fellow (Mental Health), Queensland Ambulance Service

Evaluation of the Mental Health Co-Responder (MHCORE) Program: Phase 1 (Consumer profile, patterns of presentation and service utilisation)

12:30pm - Han-Wei Lee, Industry Consultant, Corvanta

Finger licking what? CAD Integrated Drones, more important than KFC

2:00pm - Kevin Smith, President, Paramedic Chiefs of Canada

Principles to Guide the Future of Paramedicine, Eh

2:45pm - Keynote Speaker: Steve Irving, Executive Officer, Association of Ambulance Chief Executives (AACE) Demand, Delays, Data, Dilemmas – are we pushing the right buttons?

3:15pm - Sponsor Address: Device Technologies

4:00pm - Dr Timothy Makrides, Executive Director, Clinical Services, Ambulance Tasmania

Reimagining the ambulance services of the future: An evidence based redesign

4:30pm - Dr Denise Bunting, Clinical Research Coordinator, Queensland Ambulance Service

Caring for the complex and frequent presenter: Developing a response platform for patients whose health care needs can be better serviced by community programs QAS

5:00pm - Thank you and Close Day 1

6:30pm - 12:00am | AWARDS FOR EXCELLENCE GALA DINNER | proudly sponsored by SDSI

The Rivershed, Howard Smith Wharves | 5 Boundary Street Brisbane, under the iconic Story Bridge

6:30pm - CAA Awards for Excellence Gala Dinner

Dress: Formal | Arrive 6.15pm for 6.30pm start

The Howard Smith Wharves is a 10 minute drive from the Brisbane Convention & Exhibition Centre. Buses will be departing at 6:00pm from the Rydges Southbank Hotel, next door to the Brisbane Convention & Exhibition Centre, to any delegate with a dinner ticket. Return buses to the Rydges Southbank hotel will depart Howard Smith Wharves at 11:20pm, 11:30pm & 11:45pm.

MINI MASTERCLASSES & DEMOS - DAY 1 WEDNESDAY, 2 AUGUST

10:45am - 11:30am | MORNING TEA

DEMONSTRATIONS | Great Hall 3-4

10:50am - Priority Dispatch Group Booth 18

11:00am - Stryker

Stryker’s Emergency Care products in action | Booth 37

11:20am - Mercedes Benz Vans

Current and future support for the Ambulance Sector and introduction of electric vans | Booth 38

1:00pm - RAPP

Bag Valve Mask versus Mechanical Ventilation in Prehospital Setting | On Stage

1.00pm - 2:00pm | LUNCH

MINI MASTERCLASSES | Great Hall 3-4

1:20pm - Mercedes-Benz Vans

Current and future support for the Ambulance sector and introduction of electric vans | On Stage

DEMONSTRATIONS | Great Hall 3-4

1:40pm - Stryker

Stryker’s all-new Xpedition powered stair chair | On Stage

1:05pm - Laerdal

Add more realism to your BLS and ALS training | Booth 34

1:45pm - ZOLL

1:20pm - GoodSAM

Instant On Scene Video, Stroke Pathways and Altering | Booth 10

Discover your CPR Metrics with a CPR challenge Booth 35

1:35pm - Care Company Emergency Response Shelter Lounge Area 2

1:55pm - Dedalus amPHI Mass Casualty Events –Bringing Order to Chaos | Booth 23

3:20pm - 4:00pm | AFTERNOON TEA

MINI MASTERCLASSES | Great Hall 3-4

3:20pm - Corvanta

Critical Comms Hub Mobile Data Terminals –The Connected Ambulance | On Stage

3:40pm - Community First Responders Australia Building Community and Saving Lives Through Response | On Stage

DEMONSTRATIONS | Great Hall 3-4

3:20pm - Tigertail

SimX VR – Holodeck Style VR Training Simulator | Booth 16

3:30pm - Device Technologies corpuls3T & corpulsCPR synchronisation | Booth 39

3:40pm - Verathon Medical Glidescope Go | Booth 6

Women in Leadership Forum

OCT 2023 26

CITADINES ON BOURKE Melbourne, Australia

On average, men apply for a job when they meet only 60% of the qualifications, but women apply only if they meet 100% of them.

We believe that the ambulance sector has a large pool of hidden talent - women currently in leadership roles or who aspire to be leaders but are unsure about how to take that next step in their careers.

The Women in Leadership Forum will provide attendees with practical skills, tools, perspectives and takeaway tips to help these women take the next step.

We invite you to meet and network with some of the Australasian ambulance sector’s most talented women in person at the 2023 CAA Women in Leadership Forum.

Tickets now available. Scan this QR code to book yours today.

PROGRAM - DAY 2 THURSDAY, 3 AUGUST

9:00am - MC Welcome Casey Beros

9:05am - Welcome Howard Wren, CAA Chair/CO ACT Ambulance Service

9:10am - Keynote Speaker: Sarah Moran, CEO & Co-Founder, Girl Geek Academy

Creating a Gender & Diversity Balanced Workforce for the Future

9:50am - Keynote Speaker: Dan Spearing, National Equity Manager – Ambulance Operations, Hato Hone St John

Breathing life into a health equity journey

10:15am - Sponsor Address: Australasian College of Paramedicine

11:00am - Dr Ross Goldstone & Ian Buczynski, Global Health Partnerships, NHS England

Addressing Paramedicine Workforce Challenges in the National Health Service (NHS): The Australasian Paramedic Ethical Migratory Pathway Project

11:30am - Jo Gallagher, Clinical Support Manager – South, Hato Hone St John Residential EMT Programme

12:00pm - Marty Nichols, Associate Director Clinical Practice, NSW Ambulance How generative AI can help leaders in Paramedicine

12:30pm - Sponsor Address: Stryker

1:30pm - Keynote Speaker: Naureen Alam, Group Manager, Future Low Carbon Portfolio at AGL Energy

Greening the Bottom Line: Unleashing Sustainable Strategies for Organisational Success

2:15pm - Sustainability Panel

Join our panelists as they share what sustainability efforts have been made by their organizations. Hear the challenges and opportunities, delve into what works and what programs are in place.

3:15pm - Keynote Speaker: Jon Dee, Founder & Managing Director, Do Something

Sustainability Innovation - what is required to build more sustainable ambulance services?

3:45pm - Thank you and Congress Close

MINI MASTERCLASSES & DEMOS - DAY 2 THURSDAY, 3 AUGUST

10:20am - 11:00am | MORNING TEA

MINI MASTERCLASSES | Great Hall 3-4

10:20am - Belgravia eHealth

Optimizing Ambulance Secondary Triage:

Belgravia’s Integrated Clinical and Patient Management Solution and the Road Ahead | On Stage

10:40am - Stryker

New LIFENET Care APP with LIFENET Care platform | Booth 37

DEMONSTRATIONS | Great Hall 3-4

10:20am - STEMLogic Booth 15

10:30am - Care Company Emergency Response Shelter | Lounge Area 2

10:40am - Corvanta

Integrated Patient Care Records –The next generation of collaborative, configurable, and scalable technology is here | Lounge Area 2

12:35pm - 1:30pm | MORNING TEA

MINI MASTERCLASSES | Great Hall 3-4

12:55pm - Device Technologies

Hamilton Medical’s Adaptive Support Ventilation (ASV) mode | On Stage

1:15pm - Mindray Medical Australia

Save time, save lives | On Stage

DEMONSTRATIONS | Great Hall 3-4

12:35pm - Belgravia eHealth

Optimizing Ambulance Secondary Triage:

Belgravia’s Integrated Clinical and Patient Management Solution and the Road Ahead | Booth 33

12:55pm - Mercedes-Benz Vans

Current and future support for the Ambulance sector and introduction of electric vans | Booth 38

12:45pm - RAPP

Bag Valve Mask versus Mechanical Ventilation in Prehospital Setting | Booth 36

1:05pm - ZOLL

Take the Real BVM Challenge | Booth 35

1.15pm - Device Technologies

CPR and Ventilation

Synchronisation | Booth 39

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POSTER PRESENTATIONS - ON DISPLAY THROUGHOUT CONGRESS

Posters will be displayed for the duration of the congress in the exhibition area. A PDF version of posters will also be available to view via the Congress App. You can scan the QR code next to selected posters to view a video presention.

Devewloping and validating the Stroke Capable Ambulance model of care

02. How to develop the non-technical skills in clinical leaders –the Clinical Support Leadership Program

Bivard

Wraight

03. PNG St John team builds resilience and leadership with Australian collaboration Jacqueline Hennessy, Apollos Tago

04. Acute Patient Transfer Coordination: Collaboration the key to closing health gaps for WA regional patients Matt Didcoe

05. Development and Implementation of Australasian Clinical Practice Guidelines Sonja Maria

06. Smart MedID: Revolutionising Medical IDs for Instant Point of Care Access to Patient Health Information

08.

Radbone

Verena Pritchard

Dos Santos

09.

12. Responding to workplace sexual harassment – investigation responses that are legislatively compliant, ensure employee wellbeing and prevent risk of further harm to employees

13. Trust and safety, how to improve reporting of workplace sexual harassment

14. The legal concept of reasonableness and why it is important to paramedicine leaders

15. The role of intentionalism in high-quality paramedicine

16. A new approach to CPG development at NSW AMbulance

17. The changing role of ambulance services in the Pacific Islands

18. Advancing Gender Diversity in Ambulance Services: A Comparative Analysis of Workforce and Gender Representation in Australia, New Zealand, and Papua New Guinea (2018-2022)

19. Integrated analysis of ambulance services: Comprehensive data performance and workforce summary from 2010 to 2022

20. Patient Voices Matter: Unveiling Patients’ Experiences from Ambulance Services through a Comprehensive Survey

21. Reviving Lives: Empowering Communities through Restart a Heart Initiatives

Mark

Davenport 10. The Moral Leader: Meeting the Wellbeing, Psychosocial Risk, and Operational Demands of Leadership

Mr Han-Wei Lee

Sonia Hennessy

Sonia Hennessy

Marty Nichols

Marty Nichols

Marty Nichols

Michael Andrews

Dr. Shohreh Majd, Sophie McCarthy

Dr. Shohreh Majd, Sophie McCarthy

Dr. Shohreh Majd, Sophie McCarthy

CAA Congress 2023 | Delegate Booklet Page 13

CAA CONGRESS SOCIAL EVENTS

Meet & Mingle (Welcome Function)

Ahead of a busy and activity-filled few days, take the opportunity to meet and mingle with your fellow Congress attendees in a unique, relaxed and social setting along Brisbane’s South Bank area.

Date: 7–9pm Tuesday, 1 August

Venue: South Bank Beer Garden 30ba Stanley St Plaza, South Bank

Directions: A short six minute walk from the Brisbane Convention & Exhibition Centre

Dress: Business Casual Proudly Sponsored by

Delegate Networking Breakfast + Registration

While registering for Congress, join other attendees, meet exhibitors and sponsors, and enjoy a working breakfast before the formal sessions begin. Located in the Great Hall 3 & 4, this is also a chance to see the displays and exhibitions that are such an important part of Congress.

Date: 8–9am Wednesday, 2 August

Venue: Great Hall 3 & 4

Dress: Business Casual Proudly Sponsored by

2023 CAA Awards for Excellence Gala Dinner

For more than 15 years, the CAA has proudly presented the Awards for Excellence, showcasing the best in service delivery and innovation from amongst our member services. Join us in celebrating the achievements of your sector peers and colleagues at this prestigious event, unrivalled in the ambulance sector.

Date: 6.15pm–12am Wednesday, 2 August

Venue: The Rivershed, Howard Smith Wharves 5 Boundary Street, Brisbane City

Directions: A ten minute drive from the Brisbane Convention & Exhibition Centre.

Transport: Buses depart at 6:00pm from the Rydges Southbank Hotel (next door to Congress) for delegates with a dinner ticket. Return buses depart at 11:20pm, 11:30pm & 11:45pm.

Dress: Formal Proudly Sponsored by

ICU Later

The final event of Congress, this networking event is a chance for you to share contact details with other attendees, meet exhibitors one last time and ask any last minute questions of speakers that you may have.

Date: Thursday, 3 August

Time: 4.00pm – 4.45pm

Venue: Great Hall 3 & 4

Dress: Business Casual Proudly Sponsored by

Introducing the “New” Monitor by Laerdal

Monitor by Laerdal offers patient monitoring, ventilation management, and defibrillation training at an affordable price. Add realism to your ACLS and acute care training with the use of familiar technology. Visit

EXPO FLOORPLAN

PLATINUM SPONSOR

GOLD SPONSORS

SILVER SPONSORS

When innovation meets safety.

EXHIBITORS

BEVERAGE & GIFT SPONSORS

COFFEE CART

For all your caffeination needs, head to the Expo floor to refuel. You’ll find the coffee cart station near Lounge Areas 3 & 4.

JUICE BAR

To keep yourself refreshed and energised, grab a juice. Located next to the coffee cart between Lounge Area 4 and the CAA Hub.

Proudly Sponsored by

Proudly Sponsored by

SHOWCASE TOTE

Find everything you need and more in your re-usable showcase tote.

Proudly Sponsored by

DELEGATE GIFTS

Enjoy your CAA Congress gifts located around the venue. Designed to be used over and over again, moving towards a more sustainable future, one step at a time.

Proudly Sponsored by

When innovation meets safety.

KEYNOTE SPEAKERS

To learn more about the speakers and what they’ll be discussing, jump onto the CAA Congress app

Darren Mochie Chief Executive, North West Ambulance Service Chair, Association of Ambulance Chief Executives

Steve Irving, AACE Executive Officer, Association of Ambulance Chief Executives

Jon Dee Founder & Managing Director, Do Something

Dr Yih Yng Ng Director, Digital & Smart Health Office Deputy Clinical Director, Ng Teng Fong Centre for Healthcare Innovation

Naureen Alam Group Manager, Future Low Carbon Portfolio, AGL Energy

Sarah Moran CEO & Co-founder, Geek Girl Academy

Kevin Smith Chief Systems and Strategy Officer, British Columbia Emergency Health Services, President, Paramedic Chiefs of Canada

Dan Spearing National Equity Manager, Ambulance Operations, Hato Hone St John

M edical Packs for All Scenarios

• Design Excellence

• Custom designed with the First Responder in mind

• Trusted by Ambulance Services throughout Australasia

• Proudly owned and operated in Australia since 1982

Utilising Environfrei ™ - our revolutionary fabric is:

• Antimicrobial, minimising contamination

• Cleanable & abrasion resistant

• Lightweight but tough

• Long term durability

• Flexible, oxygen-independent mobility due to turbine technology

• Diverse ventilation modes for invasive and non-invasive ventilation

• The hygiene filter protects patient, staff and the ventilator from contamination

• Replaces BVM and triggers mechanical breaths quickly and safely via MEDUtrigger

• Built to military standards, easy to operate

SESSION FOCUS PRESENTERS

ROLE OF AMBULANCE SERVICES

Recognising and Responding to Acute Deterioration (RRAD)

Jason Belcher

St John WA

Evaluation of the Mental Health Co-Responder (MHCORE) Program: Phase 1

Professor Kerrianne Watt

Queensland Ambulance Service

DEMAND MANAGEMENT

Reimagining the ambulance services of the future: An evidence-based redesign

Dr Timothy Makrides

Ambulance Tasmania

Caring for the complex and frequent presenter

Dr Denise Bunting

Queensland Ambulance Service

Verena Pritchard

Queensland Ambulance Service

Finger licking what? CAD Integrated Drones, more important than KFC(MHCORE) Program: Phase 1

Han-Wei Lee Corvanta

To learn more about the speakers and what they’ll be discussing jump onto the CAA Congress app

WORKFORCE

Breathing life into a health equity journey

Dan Spearing

Hato Hone St John

Addressing Paramedicine Workforce Challenges in the National Health Service (NHS)

Dr Ross Gladstone Health Education England

SUSTAINABILITY

Join our panelists as they share what sustainability efforts have been made by their organizations. Hear the challenges and opportunities, delve into what works and what programs are in place. And hear about their future plans and how you might be inspired by their work.

Ian Buczynski Health Education England

Residential EMT Programme

Jo Gallagher

Hato Hone St John

How generative AI can help leaders in Paramedicine

Marty Nichols NSW Ambulance

INSPIRE. INNOVATE. ELEVATE.

Meet & Mingle (Welcome Function)

7pm Tuesday, 1 August

An opportunity to meet and mingle with your fellow Congress attendees in a unique, relaxed and social setting. Join us at South Bank Beer Garden, 30ba Stanley St Plaza, South Bank.

CAA Awards for Excellence Gala Dinner

6:15pm Wednesday, 2 August

Join us in celebrating the achievements of your sector peers and colleagues at this prestigious event. Dress up and join us at The Rivershed, Howard Smith Wharves, 5 Boundary Street, Brisbane City.

Delegate Networking Breakfast

8am Wednesday, 2 August

Enjoy a networking breakfast with other delegates, exhibitors and sponsors while registering for Congress. Find us in Great Halls 3 & 4 at the Brisbane Convention & Exhibition Centre.

ICU Later

4pm Thursday, 3 August

Your last chance to share contacts, meet exhibitors and ask any last minute questions you have been wanting to ask. Meet us in Great Halls 3 & 4 at the Brisbane Convention & Exhibition Centre.

GoodSAM Instant.Help is radically changing the delivery of pre-hospital care:

• Instant-On-Scene Video (maintain 000 call)

• Instant Location

• Instant Vital Signs

• Instant multi-way video with Transcription and Translation in 150 languages

• Cardiac Arrest Resuscitation & Volunteer Crowdsourcing

• Major Incident Management

• Stroke / CoE Pathway Systems

• Home Monitoring

• World’s largest AED register

•

WELCOME TO amPHI

Find out more at our networking breakfast on Wednesday!

www.goodsamapp.org

Tel: +61 2 7908 2588

of benefit

The amPHI solution consists of:

amPHI Mobile – Comprehensive ePCR used within the ambulance units.

amPHI Web – Live stream incident and patient information to receiving facilities.

amPHI Secondary Triage – Supports early initiation of the ePCR offering a documented decision of care pathway and allows responding ambulance units to have direct access to the information.

amPHI Special Events module – Unique collaborative web-based mass casualty management system.

amPHI is currently installed in more than 800 ambulance response units (road and air) with 15,000+ users, servicing over 9 million citizens. amPHI boasts a consistent uptime of more than 99.98% and is supported by 24/7 system surveillance.

Find out more: Contact us: info.anz@dedalus.com

amPHI’s™ Prehospital solution is a clinician designed complete digital care pathway that is secure, reliable, and resilient, from dispatch to hospital handover. The solution is scalable, and configurable to adapt to organisational

need and provides powerful data mining capability. amPHI’s ability to seamlessly stream information between response units and receiving care facilities supports true collaborative care.

Informed and data empowered clinicians making the right decisions at the right time supporting best patient care outcomes.

SPECIAL THANKS

Queensland Ambulance Service

Brisbane Convention & Exhibition Centre

Harry the Hirer

Conference Design

Kwik Kopy

Llewelyn Ash Glass

Narelle Spangher Photography

Student Volunteers

ICMI

Rydges South Bank

Mantra South Bank

Howard Smith Wharves Alpha State

West End Central Apartments

South Bank Beer Garden

CAA Secretariat Staff

CAA Congress is proudly brought to you by the Council of Ambulance Authorites.

For information on other CAA activities please visit