Excellence in Leadership

SA Ambulance Service

The aim of the Patient Incident Analysis Framework was to identify current barriers to reporting patient incidents and determine possible solutions in line with what is best practice. Furthermore, the objective of the project was to identify a strategy for reinforcing the benefits of patient safety incident reporting, consistent with the goals and measures of the quality and safety strategy outlined in the Peter Hibbert Report of 2018.

When there is a potential risk to a patient's safety, it is important we know we are taking the right measures to address it, now and in the future. Incident management helps those responsible for patient safety to respond and reduce the harm to patients/families and providers when incidents (including near misses) do occur.

The development of a framework within SAAS aimed to improve the reporting culture, provide practical strategies for analysis, resources to manage incidents effectively, develop sound quality improvement initiatives and keep patients safe.