Excellence in Technology NSW Ambulance Statewide Deployment of Digital Signage NSW Ambulance

Team: Francisco Mota

Tripleplay is an innovative digital technology solution which significantly enhances the communications capability of NSW Ambulance to reach its 7,500 strong workforce with vital content through internet protocol television, digital signage and enterprise video. Tripleplay is fully integrated and easy to manage via its browser-based content management console. This allows users to easily access, update and control different content types and dynamically display a variety of content on screens across more than 240 NSW Ambulance sites. The platform was implemented under a pilot initiative that was kicked-off at Northern Control Centre in March 2021.

The platform can be used to present operational dashboards, featuring informational and local content across a diverse number of screens depending on their location, purpose and level of sensitivity. The local staff at Northern Control Centre adopted the newly installed capability, created a content team from the ‘ground-up’ and ensured frontline staff did not feel disempowered in the process. The early pilot at Northern Control Centre enabled this significant statewide rollout and its positive outcomes ensured adoption across a broader spectrum.

Following installation of Tripleplay across all Superstations, Western Control Centre and Southern Control Centre, the rollout of Tripleplay across Metropolitan sites and the new State Operations Centre in Sydney Olympic Park is underway as is the establishment of an ownership and management model allowing different business areas and local teams to continually update their content.

This dynamic capability enhancement to information sharing across NSW Ambulance has been delivered within the realm of existing content policies and guidelines leading to the adoption of controls and authorities for publishing content and minding the intrinsic needs and audience applying to each site.

Early learnings were gained from effectively increased levels of engagement and response to content driven initiatives. It has supported the potential opportunity and favourable response by placing control centre content on to ambulance station screens. This followed encouraging feedback regarding the local content they are sent from Rescue/Special Operations Team. This rescue content is displayed at Northern Control Centre and has invigorated relationships and information sharing across the two local groups.

The experience also provided insights on the treatment of corporate and local content to avoid being dismissed, and the development of new screen layouts to cater for emergency/critical events such as bushfires and flooding, and other major social events in ways which each control centre can make relevant to their region.