Colorado AGENTconnect Newsletter

Issue #22 | 2020

AGENTconnect A COLORADO AGENCY NEWSLETTER

How can

serve you in 2020? eClosing

The First American eClosing/eSigning Knowledge Center contains information to help agents navigate the eClosing process. https://www.firstam.com/title/eclosing Page

Agent Advantage

MobileUnderwriter™

Safe Escrow, AgentNet® Search Product (ASP), Back-Office Support Services, Escrow Production Services and more.

A secure web app exclusively available to First American Agents with on-the-go access to ALTA Endorsements and Issuing Standards, ALTA Title Policies and Indemnity Agreements. www.firstam.com/MobileUnderwriter

Agent Print Pro™ An online marketing and print solution exclusively available to First American Title policy-issuing agents and their invited real estate customers.

This easy-to-use interface can be branded with your agency name, confirming your commitment to providing the tools necessary to help your real estate customers be successful.

Innovation Center Innovation and technology are reshaping the process of buying and selling property in the United States.

First American can help keep you on the cutting edge. https://blog.firstam.com/innovation

In This Issue

1

How can First American serve you in 2020?

2

Ready... Set... eClose

3 4-5

Agent Advantage Put Our Advantage To Work For You

Agent Print Pro™ Title Agent Q&A

6

MobileUnderwriter™

7

Content Corner: Social Media Tip

7

Colorado Agency Team

The information contained in this document was prepared by First American Title Insurance Company (“FATICO”) for informational purposes only and does not constitute legal advice. FATICO is not a law firm and this information is not intended to be legal advice. Readers should not act upon this without seeking advice from professional advisers. First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, the eagle logo, First American Title, and firstam.com are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

First American Title | AGENTconnect | 2020 - Issue 22

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©2020 First American Financial Corporation and/or its affiliates. All rights reserved. NYSE: FAF

Ready...Set...

eClose

Remote Online Notarization (RON) and eClosing Resources What Type of eClosing are You Handling?

Hybrid: an eClosing that involves eSigned eDocuments and wet signed paper documents. In a Hybrid eClosing, it is common to eSign all documents other than those that will be notarized or recorded, which are wet signed.

In-Person eClosing (IPEN): an eClosing that only involves eDocuments, all of which are eSigned in the physical presence of a notary public who is authorized to perform in-person electronic notarization.

Remote Notary eClosing (RON): an eClosing that only involves eDocuments, none of which are eSigned in the physical presence of a notary. Instead, the documents are eSigned during an interactive, online audio-video session with a notary public who is authorized to perform remote online notarizations.

Please refer to First American Underwriting Guidelines, including NA-2018-012-Standard, in the Content Library on AgentNet®.

First American Title eClosing and eSigning Knowledge Center www.firstam.com/title/eclosing

Interactive website containing important information to help agents navigate the eClosing process, including:

State-by-State Guide to Remote Online Closing www.firstam.com/title/eclosing/#state-by-state

Current information about state-specific RON laws.

Educational Videos

www.firstam.com/title/eclosing/#videos

These 2-minute videos address questions that frequently arise in connection with an eClosing.

• What is an eClosing?

• The New World of eClosing • eVaults and eNotes

What eClosing/eSigning Platforms and Vendors are Approved?

PORTAL DocuSign® Expedite® Close (Black Knight) Nexsys® Clear Sign Notarize NotaryCam® Pavaso® Polunsky Beitel Green, LLP Snapdocs

HYBRID  

IPEN 

RON n/a

Additional Resources and Information

n/a

n/a

RON eClosing Professional Practices

n/a

n/a

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n/a

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n/a

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n/a

n/a

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This permissible vendor list includes vendors First American has reviewed and considers permissible for the indicated closing type. Vendors providing RON services are permissible for use for RON Closings only in those states that have enacted RON legislation and must still be reviewed on a state-by-state basis. Please check with local underwriting for up-to-date information. Agents are encouraged to use a platform that is acceptable to the lender, adheres to state regulations, meets the Company’s internal security requirements for vendor vetting, and follows First American Underwriting Guidelines, including NA-2019-008-Standard, which can be found in the Content Library on AgentNet.

https://firstam.us/34Acwfo

Practical guidelines and general technology requirements for conducting a RON eClosing.

eClosings and eSignings Lender Talking Points https://firstam.us/33wxpI3

Guidance to assist agents when engaging and educating lenders about eClosings.

Visit the First American eClosing and eSigning Knowledge Center today! https://www.firstam.com/title/eclosing

First American eClosing experts are available to discuss the nuances of eClosings with title agents and support their efforts to offer eClosings to their customers. Contact your First American Agency Sales Representative with any questions.

The information contained in this document was prepared by First American Title Insurance Company (“FATICO”) for informational purposes only and does not constitute legal advice. FATICO is not a law firm and this information is not intended to be legal advice. Readers should not act upon this without seeking advice from professional advisers.

First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, the eagle logo, First American Title, and firstam.com are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

AMD: 12/2019

First American Title | AGENTconnect | 2020 - Issue 22

www.firstam.com ©2019 First American Financial Corporation and/or its affiliates. All rights reserved. NYSE: FAF

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AGENT ADVANTAGE

Put Our Advantage To Work For You First American Title Agent Advantage offers solutions throughout the real estate transaction to assist title insurance agents in optimizing productivity and operational efficiency. Take full advantage of this powerful resource to streamline processes and gain valuable time to spend with your customers.

1

2 RECEIVE TITLE ORDER

3 COMPLETE TITLE SEARCH/ABSTRACT

4

TITLE COMMITMENT

3.1 Initial Examination and Create Preliminary Commitment

3.2 Estimate Clear to Close Date

3.3 Complete Curative

COMPLETE CLOSING PACKAGE 4.1 Schedule Closing and Communicate Date/Time to All Parties

5

4.2 Coordinate Notary for Closing

4.3 Obtain 3rd Party and Miscellaneous Documents for Closing

6 CLOSE LOAN WITH BORROWER

4.4 Receive Lender Closing Instructions

7 BALANCE AND DISBURSE WIRES/CHECKS

4.5 Prepare CD/Settlement Statement

4.6 Obtain CD/Settlement Statement Approval

RECEIVE FINAL DOCUMENTS 7.1 Receive and Scan Executed Closing Package

7.2 Split Docs and Send Recordable Docs to the County

7.3 Create and Approve Final Title Policy

7.4 Send Final Documents to Lender/ Borrower

Customer Facing Tasks Agent Advantage Services First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, the eagle logo, First American Title, and firstam.com are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

AMD: 06/2018

First American Title | AGENTconnect | 2020 - Issue 22

www.firstam.com Š2018 First American Financial Corporation and/or its affiliates. All rights reserved. NYSE: FAF

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Title Agent Q&A Agent Print Pro™

Using Agent Print Pro

Q What is Agent Print Pro A Agent Print Pro is an online marketing and print solution exclusively available to First American Title policy-issuing agents and their invited* real estate customers.

Q Product Print Pricing A Prices vary by product, but here are just a few examples of the competitive pricing customers will see:

*See Real Estate Agent Invitation Code Section

Q How Do Title Agents Access Agent Print Pro? A Log into AgentNet® 1. Click the Agent Resource Center tab 2. Select Agent Print Pro

Sample: Flyers 14¢ | Postcards 10¢ | Greeting cards 21¢ Q Can Users Upload Their Own Material For Printing In Order To Take Advantage of The Competitive Print Pricing?

A Yes. Users can upload their own content, use the system to design content or use one of the professionally designed templates.

Q How Do Users Pay For Their Print Orders?

A All orders require payment by credit card upon order submission.

Q How Are Order Payments Processed?

A Payments are processed securely using the Authorize.net credit card portal.

Q Can Title Agents Pay For Real Estate Agent Orders?

A No.

Q How Does This Differ From The Pass-Thru Marketing Program?

A Agent Print Pro includes all marketing material previously available in the Pass-Thru Marketing Program, in addition to new content, a more robust customization tool, competitively priced printing and a wider variety of content formats, including greeting cards, postcards, stationary, social media graphics and more.

Q Do Title Agents Need To Pay For Access To Agent Print Pro? A No. There is no fee to access or download content, but users are responsible for payments related to print orders.

Q Do All Users Have Access To The Same Content?

A All content is rights managed. Meaning title agents and real estate agents will only have access to their specific user-type content. For example: title agents can not view, create or purchase property promotion material meant for real estate agents, and real estate agents do not have access to title agent content.

Q Can Users Download Completed Material As .Pdf Documents?

A Yes. Users can download .pdf Proof documents to save and distribute by email if preferred.

Note: Agent Print Pro can not send content directly to your prospects.

Q How Quickly Are Orders Processed?

A Most orders will require 2-3 business days for fulfillment, but some products may require additional time.

Q What Shipping Options Are Available?

A All orders will be shipped via FedEx Express Saver or FedEx Overnight services.

Users will receive tracking number(s) via email upon shipment.

Q Is There Training Material Available For Users?

A Yes. Support material is available in the Agent Print Pro platform.

Some content may also be state specific and only viewable by applicable users in the state. For example: Texas Title Policy Rate Sheets, would only be accessible by title agents in Texas.

First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, Agent Print Pro, the Agent Print Pro logo, the eagle logo, First American Title, and firstam.com are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

AMD: 12/2019

First American Title | AGENTconnect | 2020 - Issue 22

www.firstam.com ©2019 First American Financial Corporation and/or its affiliates. All rights reserved. NYSE: FAF

Page 4

Title Agent Q&A Real Estate Agent Invitation Codes Q What Are Invitation Codes And How Are They Used?

A Invitation Codes allow title agents to invite local real estate professionals to create Agent Print Pro accounts where they’ll enjoy access to hundreds of beautifully designed, customizable marketing templates, along with top-quality print production services. Templates available include: property promotion material, door hangers, greeting cards, yard signs, stationary and much more.

Q How Do Title Agents Request An Invitation Code?

A Login to your Agent Print Pro account via AgentNet and click Request Invitation Code under the My Account tab.

Q Is There a Cost To Utilize The Invitation Code Feature?

A Yes. There is an annual fee of $99 to activate an Invitation Code.

Q Is There a Cost Difference Based On Agency Size?

A No. Invitation Codes are created per title agency, so regardless of agency size, all employees of an agency will use the same Invitation Code.

Q How Long Does It Take For Invitation Codes To Be Activated?

A 7-10 business days. Activation will be confirmed by email.

Q How Would a Title Agent Find Out If Their Company Already Has an Active Inviation Code?

A They would contact their First American account representative or title agency leadership team.

Q Should Title Agency Staff Use The Invitation Code To Create Their Own Accounts?

A No. Title agent staff accounts are automatically created as part of their AgentNet access.

Q Who Distributes The Invitation Code To The Employees of The Title Agency?

A Agency leadership is responsible for sharing Invitation Codes with appropriate team members.

Q Is There Marketing Material Available To Title Agents Promoting Agent Print Pro? A Yes. Marketing material is available to title agents in their Agent Print Pro accounts.

Q How Do Real Estate Agents Use The Invitation Code To Request An Account?

A Real estate agents will log onto www.AgentPrintPro.com and enter the Invitation Code to request an account.

Q Is There a Limit To The Number of Times an Invitation Code Can Be Used?

A No. Q Who Approves Real Estate Agent Account Requests?

A As part of the initial account request, agents must provide a list of authorized Account Approvers. When their Invitation Code is used to request an account, all specified Account Approvers will receive an email with links to approve or decline the request.

Note: When a real estate agent requests an account, they are required to provide their title agency representative’s name along with Invitation Code and contact information, which will be included in the notice to Account Approver.

Q Is There a Way To Demo The Site For Real Estate Agents?

A An AgentPrintPro.com demo account is available, with limited real estate agent content and features.

Username: Sample | Password: Sample (PW is case sensitive)

Shipping Promo Codes Q Can Orders Be Shipped To The Title Agent’s Office For Personalized Delivery?

A Yes. As part of the initial agency account set-up, title agents can elect to allow shipping to their predetermined offices, by use of Promo Codes.

IMPORTANT: If Promo Codes are enabled, shipping charges will be billed to the title agent, and title agency staff will be responsible for receiving, sorting, handling and providing delivering services.

If an agency does not elect to allow Promo Codes, orders will be delivered directly to the user and shipping charges will be billed to the user when their order is processed.

Q Can Promo Codes Be Changed, Canceled And/Or Added?

A Yes, Promo Codes are an optional feature and can be edited at any time. To request changes, a member of the agency’s leadership team can contact us at: contactus@AgentPrintPro.com.

Q How Can a Title Agency Employee Find Out If Their Agency Has Promo Codes, And If So, What They Are? A The Agency Principal and leadership team can advise if Promo Codes were created, and if so, provide the Codes.

First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, Agent Print Pro, the Agent Print Pro logo, the eagle logo, First American Title, and firstam.com are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

AMD: 12/2019

First American Title | AGENTconnect | 2020 - Issue 22

www.firstam.com ©2019 First American Financial Corporation and/or its affiliates. All rights reserved. NYSE: FAF

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A Secure Web App, Exclusively Available to First American Agents On-The-Go Access To: A Secure Web App, Exclusively Available to » ALTA Endorsements and First American Agents Issuing Standards ®

On-The-Go Access To: Title Policies » ALTA » ALTA Endorsements and » Indemnity Agreements Issuing Standards

» ALTA Title Policies » Indemnity Agreements

www.firstam.com/MobileU

Login usi

www.firstam.com/MobileUnderwriter Login using AgentNet® credentials

To install this app on your mobile device, select the share icon and then To install this app on your mobile device, select the share icon Add and to thenHome Screen.

Add to Home Screen.

First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, the eagle logo, First American Title, and firstam.com are registered www.firstam.com

First American Title Insurance Company makestrademarks no express oror implied warranty of respecting the information presented and assumes trademarks First American Financial Corporation and/or its affiliates. no responsibility for errors or omissions. First American, the eagle logo, First American Title, and firstam.com are registered AMD: 10/2019 trademarks or trademarks of First American Financial Corporation and/or its affiliates.

AMD: 10/2019

First American Title | AGENTconnect | 2020 - Issue 22

©2019 ©2019 First American Financial Corporation and/or its affiliates. All rights reserved. NYSE: FAF

Page 6

Content Corner - Social Media Tip By: Mary Cross, Agency Sales Representative Ready to take your agency’s Facebook page to the next level? GO LIVE! Social media is most effective when it’s real and engaging, and there’s nothing more authentic than just being you.

Facebook’s algorithm gives top real estate to video content and will automatically notify your followers that you’re live and interacting. Keep it short by offering a 60-second explainer on a topic your real estate partners find interesting. You can even livestream a fun company get-together or community event that showcases your team working, laughing and celebrating together. The video may be raw, but an inexpensive tripod for your smart phone will keep it polished and professional.

Holidays (Offices in WY, CO and MT closed) Monday, January 20, 2020: Martin Luther King Jr. Day Monday, February 17, 2020: President’s Day

HAPPY NEW YEAR!

C O LO R A D O A G E N C Y T E A M

AMIE VOSS

SANDY PLAVEN

VP, CO, MT & WY Agency State Manager D: 303.305.3358 abvoss@firstam.com

Senior Underwriter D: 303.305.3361 splaven@firstam.com

BOBBI ESPINOSA

PAUL NEWTON Mountain Region Underwriting Counsel D: 801.316.0616 panewton@firstam.com

PAM RUTHERFORD

Underwriter Senior Agency Support D: 303.305.3363 D: 303.305.3362 bespinosa@firstam.com parutherford@firstam.com

MARY CROSS Agency Account Representative D: 720.955.8424 mcross@firstam.com

RANDALL PASLAY

WARREN A. “RIP” ROBINSON

VP, Regional Underwriting Director - Southwest Region D: 714.250.8607 rpaslay@firstam.com

Claims Center Director North Central Region D: 720.264.8700 warobinson@firstam.com

First American Title | AGENTconnect | 2020 - Issue 22

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