August One Bank

One Bank

Our Values

ENTERPRISING

We’re entrepreneurial, creative and authentic.

TOGETHER

We believe in one shared vision and that we’re all vital cogs in the wheel. When we rise together, everyone succeeds.

From the Editor

Hello and welcome to our employee magazine - for our people, by our people! This monthly bank-wide publication keeps you in the loop with all the exciting events, latest news and special projects we're all working on - plus, anything exciting that's coming up in the volunteering calendar and so much more!

Got an idea for the next magazine? We're always interested to hear your feedback!

onebank@tandem.co.uk Enjoy!

A Message From CEO Alex Mollart

CEO’s Welcome

Welcome to the August edition. As we hit the mid-year mark, it’s a great time to reflect on the previous half year before focusing on the second half.

The first half of 2023 has been tough, but we’ve also made some fantastic progress. We’ve had the market leading Instant Access Savings Account rate gaining national coverage and recognition, we completed the acquisition of Loop, we’ve published our very first Annual Report with some aspirational targets to aim for within the next year, we’ve completed the final stages of our integration project with all products now fully rebranded to Tandem. Plus we've launched our enhanced employee benefits package with a new pension scheme, electric vehicle scheme and healthcare cash plan for all 500 employees.

Do More. Do it Faster. Do it Greener.

At last month’s Senior Leadership away day and July’s Townhall, I announced the launch of our new 2024 strategy focusing on three key areas; Tandem Bank, Tandem Impact and Tandem Community.

TandemBank

We are on a mission to make it easier for more people to choose a greener lifestyle

TandemCommunity

We are building a movement with families and young adults who want to live in a lower carbon economy TandemImpact

We are building a green hub providing tailored advice on how people can make their homes, transport and lifestyles a little greener

Tandem Bank is the area where we all sit within, as of today – making it easier for more people to choose a greener lifestyle. We’ve made a good start but I want us to challenge ourselves to be Greener in ‘every transaction’ we do. Each of our Managing Directors for Mortgages, Savings, Motor Finance and even Home Improvements have been tasked to make our products greener.

Tandem Impact will see the launch of Green Hub – a reinvention of Tandem Marketplace. We’re building a Green Hub providing tailored advice on how people can make their homes, transport and lifestyles a little greener. By bringing ‘green to your screen’, we need to accelerate the transformation of our app and the Green Hub.

Tandem Community will build movement with families and young adults who want to live a lower carbon economy. We’ll start telling our story to consumers and making Tandem a

household name. We can’t achieve our mission if people don’t know we exist!

I’m super excited to share this strategy with you and to see how this shift in focus evolves for our future vision. This is also reflected in our new Tandem greenhouse (below), helping us to be the future greener bank.

Have a great month!

Alex

‘We’re here to make it easier for more people to choose a greener lifestyle’

Employee Engagement Results

Thank you to everyone who completed last month’s employee engagement survey. With an 80% participation rate, it’s great to see so many of you getting involved and sharing your thoughts. Thank you for your honest feedback.

Q2 saw a positive movement in overall engagement at organisational level with a +0.2 movement. Several functions exceeded the bank average including Finance and Home Improvements at a very healthy 8+ engagement metric.

Although we still have three teams scoring below the engagement mark of 7, Operations saw the biggest month-on-month rise for all business areas/functions, suggesting recent action planning is being recognised by colleagues.

Overall, the metrics at bank level saw a positive increase compared to the Q2 survey, however all teams are continuing to work hard to keep our colleagues engaged.

Key headlines

� Overall Engagement scored 7.1 (out of 10) increasing by +0.2

� Consistently strong feedback that performance management and manager support is being recognised at all levels

� Reward saw highest movement with +0.5 following the launch of pensions, Electric Vehicle scheme and healthcare cash plan.

� Decision to exit the London office before a new location was identified has impacted engagement levels based there. We hope to see significant improvement in Q3 and Q4 once plans are confirmed for the new London office workspace.

7.1 Engagement Score

Good: Continuous improvement

The next survey is due at the end of Q3!

Tandem launches new website

We’re excited to announce that the first release of the new-look Tandem website is now live!

After weeks of hard work from our Design, Marketing and Technology teams, Phase One of the new website has been launched. Further launch phases will take place over the coming months, and all pages will be updated.

What has changed in phase one?

• Homepage

• Home Loans

• About Us

• Savings Overview

• Newsroom

• Instant Access Saver

• Support

• Fixed Saver

• Greener Motor Finance

What’s happening in the next Phases?

• Home Improvements

• Green Hub

• Mortgages

• Careers

• Blog

• Partner Pages (incl. Specialist Mortgages, Bespoke Mortgages, Dealer Centre)

• And so much more…

Tandem Impact

40,024

Trees planted

9,780

Volunteering minutes

£25,199

2023 Charity donations

65

Our customers

Customers making greener choices

Green home improvement lending

70.1%

£550m Green assets

72,850 tonnes

134.2k CO2 saved

Tandem In the July Press

MSN

https://www.msn.com/en-gb/money/other/building-society-s-new-savings-account-pays-5−45 -making-it-britain-s-highest-fixed-rate/ar-AA1cJK4q?li=AAwnS0s&srcref=rss

The Salary Calculator

https://blog.thesalarycalculator.co.uk/consumer-goods/navigating-savin g-accounts-in-2023/

XUMagazine

https://www.xumagazine.com/news/tandem-bank-reports-transformatio nal-year-in-2022

MSN

https://www.msn.com/en-gb/money/other/savings-accounts-offe r-best-rates-in-15−years-as-new-bond-pays-unbelievable-5−30/a r-AA1ckh7X?ocid=finance-verthp-feeds

Tandem In the July Press

GoodWithMoney

Daily Mail

https://www.dailymail.co.uk/money/saving/article-12173569/One-year-fixed-savings-deals-payin g-5−plus-look-good-pass-up.html

https://good-with-money.com/2023/06/07/top-paying-ethical-fixed-rat e-savings/

Your Money

https://www.yourmoney.com/saving-banking/one-year-accounts-hit-5−3 0−and-all-the-weeks-best-savings-accounts/?ac=13&as=178

MSN

https://www.msn.com/en-gb/money/other/im-a-fan-of-investing-for-the -long-term-but-these-one-year-fixed-savings-deals-paying-5percent-pl us-look-too-good-to-pass-up-says-simon-lambert/ar-AA1ci8XW

https://good-with-money.com/2023/06/07/top-paying-ethical-fixed-rat

https://www.msn.com/en-gb/money/other/im-a-fan-of-investing-for-the -long-term-but-these-one-year-fixed-savings-deals-paying-5percent-pl us-look-too-good-to-pass-up-says-simon-lambert/ar-AA1ci8XW

London News Station

https://londonnewsstation.com/one-year-fixed-savings-deals-pa ying-5−plus-look-too-good-to-pass-up/

Tandem In the July Press

MSN

https://www.msn.com/en-gb/money/other/savers-fight-back-as-banks-r eveal-another-432−branch-closures-and-it-s-paying-off/ar-AA1ce5Vg

Your Money

https://www.yourmoney.com/saving-banking/extraordinary-month-for-s avings-rate-rises-but-more-to-come-the-top-payers-right-now/

MSN

https://www.msn.com/en-gb/money/other/best-buy-savings-account-s mashes-rivals-by-paying-535percent-a-year-right-through-to-2028/ar-A A1cc7VW

Tandem In the July Press

https://www.proactiveinvestors.co.uk/companies/news/1016714/skipton-s -mouth-watering-7−5−savings-account-is-it-worth-it-1016714.html

Express https://www.express.co.uk/finance/personalfinance/1776633/tandem-bank-fixed-savings-inte rest-rate

MSN

https://www.msn.com/en-gb/money/other/bank-boosts-interest-on-fixe d-savings-to-market-leading-5−25−and-earns-excellent-rating/ar-AA1c1Bij

Proactive Investors https://www.proactiveinvestors.co.uk/companies/news/1016640/ftse-10 0−ends-first-day-of-june-higher-as-attention-shifts-to-economic-outloo k-1016640.html

https://www.proactiveinvestors.co.uk/companies/news/1016714/skipton-s -mouth-watering-7−5−savings-account-is-it-worth-it-1016714.html

https://www.proactiveinvestors.co.uk/companies/news/1016640/ftse-10 0−ends-first-day-of-june-higher-as-attention-shifts-to-economic-outloo

Business Cloud

https://businesscloud.co.uk/opinion/big-tech-moving-into-bnpl-what-does-thismean-for-banks/

Business Cloud

https://businesscloud.co.uk/news/tandem-bank-becomes-profita ble-for-first-time/

Tandem In the July Press

Best Advice

https://bestadvice.co.uk/tandem-partners-with-dynamo/

FinancialIt

https://financialit.net/news/banking/banking-greener-future-tandem-ban k-reports-transformational-year-2022

Finextra

https://www.finextra.com/newsarticle/42401/tandem-turns-in-first-underl ying-profit

Money Facts Compare https://moneyfactscompare.co.uk/news/savings/fixed-rate-bond-market -soars-after-unexpected-inflation-figures/

Tandem In the July Press

Social Media Corner

3 Tips

on how to successfully post on LinkedIn

LinkedIn, with its vast network of 756 million users, offers professionals an incredible opportunity to build relationships and boost visibility. To help you make the most of this platform, we'll explore three tips to help you successfully post on LinkedIn and enhance your professional profile.

1. 2. 3.

Interaction is Key

LinkedIn's algorithm is designed to reward interaction and engagement. When users like, share, or comment on a post, it signals to the platform that the content is valuable and worth sharing with a broader audience. As a result, posts with higher engagement are more likely to be featured in the feeds of the poster's connections. Encourage your connections to interact with your posts by crafting content that sparks conversations and elicits responses.

Make Your Posts on LinkedIn Visual

In the visually-driven digital age, incorporating images into your LinkedIn posts is crucial. According to research, including at least one image in your post can significantly boost shares, likes, comments, and views. To make your posts visually appealing, choose images that are relevant to your content.

Add up to 10 Hashtags

Hashtags play a vital role in extending your post's reach beyond your immediate network. LinkedIn allows you to use up to ten hashtags per post, making it an effective way to connect with a broader audience. When selecting hashtags, aim for a mix of niche and well-known ones related to your content.

OUR People

Mich Brown

Customer Relationship Manager, Cardiff

Mihail Dujko Penetration Tester, Remote

Caitlin Perrey Content Executive, Blackpool

Ben Grech

Customer Relationship Manager, Cardiff

Jeremy Griffiths

Customer Operations Specialist, Cardiff

David Hartfield Financial Crime Investigation Team Leader, London

Nathan Evans Underwriter, Cardiff

Joey Pitt Underwriter, Cardiff

Seb Arthurs Treasury Assistant, Blackpool

Oliver Beard Mortgages Administrator, Blackpool

Ben Menzies Customer Relationship Manager, Cardiff

Paul Puckly

Telephone Business Development Manger, Cardiff

Gabriella Mollart Finance Assistant, Blackpool

Freya Mollart HR Assistant, Blackpool

Noor Akbar Zeb Regulatory Reporting Manager, London

Rosie Arbraham-Hall Customer Service Executive, Durhum

Hollie Williams Service Delivery Analyst, Cardiff

Jonathan Mylroie Test Analyst, Blackpool

Claire White

Customer Account Manager, Durham

Louise Renner Delivery Manager, Remote

Daksha Ladwa Customer Relationship Manager, Remote

Melissa Gaukrodger Broker Support Executive, Blackpool

Diana Fedrovica Senior Associate, London

Nicole Heavey Completions Assistant, Blackpool

Cycleworktoday

The UK’s biggest cycling commuting ever! Did you know you can save between 32% to 47% on a new bike through our Cycle to Work scheme?

What are the benefits of using our Cycle to Work Scheme?

1. Save on Income Tax and National Insurance

Our Cycle to Work scheme can save you up to 47% on the total cost of a new bike.

2. Get fit and healthy

It’s an obvious one and probably the most important – cycling to work each day is incredible exercise. People who exercise regularly are far less likely to suffer from stroke, heart disease, and Type 2 diabetes. Turning your commute into your daily exercise routine will also mean you can spend less time in the gym and cancel your membership entirely to save even more money.

3. A greener planet

Whether you agree that the climate is changing or not, a greener planet is a bonus for us all. A bike is a carbon-neutral form of transport and by cycling to work, you’ll reduce your carbon footprint by around 600 kg of CO2 each year.

Congratulations! Donna West

On completing a Wing Walk to raise money for charity

Donna West, Training & Competency Manager at our Cardiff Office completed a Wing Walk on the 7th June to raise money for the Stevie Stones Charity.

Donna says, “As most of you may already know, I’m a bit of an adrenaline seeking fool! For this challenge though, I did think that once I came face to face with the plane I might S*** myself, but no…I arrived, I wanted to skip the safety briefing and get up there!

The pilot mentioned if anyone was nervous, let him know and he’d go slow, if you showed him the thumbs down, he could land pretty quickly! I approached him and said ‘can you do your absolute worst,  take it to your absolute limit when I’m up there please!’

Here’s a few ugly photos for you to laugh and cringe at, but on a serious note I want to say thank you to everyone, your support has been phenomenal.”

Sending you a massive congratulations, from everyone at Tandem!

Announcements Key Milestones

Congratulations!! We have some amazing anniversaries to celebrate this month...

5 YEARS!

Louise Elms

Operational Support Team Leader

Since joining in 2018, I can honestly say the best thing about Tandem is the people! I work with an amazing group who are very supportive and to be honest, make every day enjoyable.

With that said, I also love my job and the challenges it comes with.  I started as an agent in the Collections team when we were 1st Stop, then watched us turn into Oplo, and then merge with Tandem. The business is ever changing, and I look forward to seeing what the future brings.

5 YEARS!

Adam Cooper Lead Developer

Since joining 5 years ago as a Junior Developer, I've been offered lots of opportunities for growth, development and career progression. I’ve also had the pleasure of working with lots of great people and squads on challenging but very rewarding projects.

5 YEARS!

Muhammad Uddin Retail Support Manager

I have been fortunate enough to work with a great management team in the Home Improvements Loans department. Working at Tandem has given me a great work life balance, allowing me to travel, and visit 25 countries in the last 2.5 years! I am looking forward to progressing my career at Tandem, focusing on the green agenda and helping to make traveling greener through carbon offsetting.

10 YEARS!

Laura Walters Senior Key Account Manager

I can’t quite believe it’s been 10 years since I started at 1st Stop Home Loans. When I sit back and reflect on the growth of the company and what I have been a part of over the years, it’s quite overwhelming. So, goodness knows how Alex must feel!

When you work with a team of like-minded people that feel like friends, it doesn’t feel like hard work. It truly is the people that keep you going on the good, the bad and the mundane days. I attribute most of my professional and personal success in life to this company and I’m eternally grateful for all the opportunities that have come before me and will hopefully come to me in the future. I can’t wait to see what the next 10 years look like!

MeetOurCulture Champions

As we integrate the BEST Values into our everyday lives, we continue to recognise those who live and work by our core values and walk the talk –leading by example.

Each month, we'll spotlight culture champions who have demonstrated they're using our core BEST Values to help make Tandem great!

Anita always encompasses our values and is a great example of using them in her day-to-day role. Thank you for always going above and beyond Anita!

1 Anita Hayley Customer Relationship Manager in Motor Finance

Emily’s nomination is for providing great service and going above and beyond. A specific example of this is her staying beyond the end of her shift/opening hours on a weekend to ensure that she could pay out a customer’s agreement on a Saturday ensuring that it didn’t get delayed into the next day. Thank you Emily!

Paul optimizes what a team player is in Tandem by always helping others to find solutions in difficult situations. He regularly helps our operational support teams overcome any client issues while still managing to deliver on his large sales targets. Thank you Paul!

Nominate a colleague!

We want to continue to grow our culture and that starts with each and every one of you! All nominations submitted need to demonstrate how they're Brave, Enterprising, Simple or Together.

SEND YOUR NOMINATION(S) TO:

internalcomms@tandem.co.uk

Emily Bowdrey Underwriter in Motor Finance

Paul Stewart Senior Account Manager in Motor Finance

Summer Camp The BoatHouse Youth

As a part of our ongoing volunteering efforts with one of our Corporate Partners, The BoatHouse Youth, members from Tandem volunteered to help to take part in their summer camp. With our Head Office being in Blackpool, we became Platinum Patrons of The BoatHouse Youth charity in 2021, offering them both financial sponsorship and people support via volunteering days.

Who are The BoatHouse Youth?

The BoatHouse Youth are a Registered UK Charity that work with children and young people in Blackpool. Their mission aims to break the cycle of deprivation for children, young people, and their families in Blackpool. By

removing barriers and creating opportunities that are engaging, and enable positive relationships to form, so that every young person can realise their own potential.

Summer camp

Our Tandem team of volunteers went and supported the 3 week long summer camp, taking part in activities including boot washing, tent re-pegging and general camp maintenance.

We also held social media classes to teach the young people about TikTok and understand how they can utilise the platform to promote The BoatHouse Youth.

TandemSports andSocial Club

We have launched our very own Tandem Football Club! Introducing our new Tandem Sports and Social Club. We're searching for employees across all locations who are passionate about developing a new activity or sports club for Tandem.

Introducing Tandem FC

Following the fantastic success of the Lionesses, Jordan Coleman, Customer Outcomes Testing Analyst in Blackpool saw an opportunity to bring members of the Blackpool office together and set up an 11−a-side Blackpool Sunday football team.

Although we've only had men sign up so far, we'd encourage any ladies who'd like to get involved and set up their own team, to do so!

Why are we doing this?

Football is universally recognised as a great way to develop teamwork, improve fitness, and boost mental health, which Tandem is a huge advocate of.

We want to encourage our colleagues to get involved and champion our brand values of being Brave, Enterprising, Simple and  Together.

Our Manager, Jordan Coleman says, “It's been a busy few weeks since we created Tandem FC with organising training, the kit design, AGM and pre-season planning. Each player has dedicated their time and energy into making this team a success and I feel as though it's going to be one fantastic first season for Tandem FC!

We are still open to finding new players to bolster the squad, so if you're interested, please contact me.

jordan.coleman@tandem.co.uk

Our Team Members

Players:

■ Adrian Watkin

■ Dylan Jones

■ Dylon Grassie

■ Thomas Pearson

■ Emmanuel Zacchaeus

■ Adam Thornborough

■ James Hornby

■ Ash Churcher

■ Lewis Richmond

■ Elton Quick

■ Kyle Butler

■ Lewis Dunsmore-Nield

■ Scott Blakeney

■ Jamie Havill

■ Liam Mahood

■ Carnan Dawson

Members:

■ Chairman – Steve McNicholas

■ Manager – Jordan Coleman

■ Secretary – Faye Reynolds

■ Treasurer – Elton Quick

Want to get involved?

Tandem Sports and Social Academy

We believe our Tandem FC is just the beginning of a larger Sports and Social Academy. If you have an ideas and interest in another sport/fitness club you would like Tandem to support, please email  internalcomms@tandem.co.uk.

Bug HotelVolunteering

Supporting our Corporate Partner, Leighton Hall Estate, we've kicked off our summer bug hotel volunteering days over the summer months.

What is a bug hotel?

Our volunteers are learning what a bug hotel is, the benefits that they bring to local environments, and how to build one. The hotels provide homes for pollinators and wildlife, increase biodiversity in the area, and help to further pollinate plants.

The teams gathered natural materials from around the Leighton Hall grounds, such as straw, pinecones and bamboo, and transformed wooden pallets into safe environments for lots of pollinators to thrive!

We asked Sally Howcroft, Head of HR,  Daniel Breakall, HR Business Partner and  Lucy Arthurs, Leighton Hall's Estate Manager, a few questions on their experience of their team’s day.

What did you enjoy most about the bug volunteering day?

Sally – “It was really nice to step away from the office and be with different people from across the business. Also, not even knowing what a bug hotel was before I went and getting to learn about all the benefits of them for the pollinators, physically getting to build one ourselves and see what we had accomplished by the end of the day was great.”

Daniel - “The visit was really immersive and showed how we can get stuck in and give back to the environment, as well as being a great team building experience for employees. Overall, it was an enjoyable day!”

Would you recommend for others to give it a go?

Sally - “It's a brilliant way to spend the day and I would encourage everyone to keep an eye on upcoming events and sign themselves and their teams up!”

How well did the Tandem team do Lucy?

Lucy - "People enjoyed being out of the office and being given the ability to connect with others and get stuck in. This was the first cube of the communal pollinator pyramid I am creating via this programme, and it is fabulous. They have set the bar high for the next group!"

Can I get involved?

Our bug hotel building days are very popular with teams and individuals. If you'd love to get involved, visit the volunteering calendar in Tandem Hub. Choose a date you would like to get involved, check with your line manager and email ESG@tandem.co.uk to sign up.

Greenr Update

Our Greenr App Winners!

Congratulations to the Dogwood team, who won our June Greenr App competition with an impressive 178,640 points. Closely followed by team Elm who placed 2nd, and team Juniper who placed 3rd.

Team Dogwood

Each member of the Dogwood team who took part in the Tandem challenge won an  EXTRA day of annual leave and a collective  £250 charity donation to the charity of their choice - The BoatHouse Youth.

Greenr App Achievements

In just one month, everyone who took part in the Greenr App Tandem Challenge achieved:

You managed to reduce a staggering 21.5 tonnes of CO2e at source! To put that into perspective, it's equivalent to having 1,075 trees growing for a whole year. You ate 212  vegetarian meals. You cycled over 1,431 km.

Thanks to all of you for making a difference in the fight against climate change. Together, we make the world that little bit Greenr.

What's next?

The competition doesn't stop here! It's important to continue to use the app to log your meals, travel, and make pledges to help lower carbon emissions and continue to contribute towards your team's overall score.

With more prizes to be won, make sure you continue to track that carbon!

If you have any questions, Email: esg@tandem.co.uk

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