Q2

Aswecontinuetosupportyouinbeingyour BESTwearethrilledtosharewithyouourLearningandDevelopment
CalendarforQ22023.Ourprogrammeoflearninghasaclearfocustohelpyouachieveyourcareergoals,explore yourcareerpath,andofcourse,supportyoutobetheBESTyoucanbeinyourroleatTandem.
It'sbeengreattoseesomanyofyouattendavarietyoftrainingsessionsalreadyfor2023,andlovelytowelcome somanynew(andfamiliarfaces) ontoourtrainingsessions.
We'vehadahugeamountoftrainingrequestsandareexcitedtolaunchsomenewsessionsandcontinuetowork throughallyourrequeststoseehowwecandeliverthesenewlearningprogrammes.
Q2hasajam-packedscheduleofcoursesandprogrammesthathavebeendesignedtohelpyoudevelopalevel ofcompetence,confidenceandknowledgeinyourrole.Sometopicsyou'llrecognise,whilstothers,arebrand newinitiativesthatwe'reexcitedtodeliveracrossTandem.
Q2seesuslaunchthestartofourbrandnewTandem’sSkillsBursts,aseriesofshortbespokee-learningsessionsfor youtocompleteatatimethatsuitsyou. Ourinteractivesessionswillcoverarangeoftopicsandwillbeavailable onlinefrommid-April.
WewillalsobedeliveringourfantasticCustomerExperienceprogrammeinQ2.Thissessionhasbeenspecifically designedtohelpyouimproveyourcommunicationskills,understandhowemotionalintelligenceimpacts behavioursandhelpyouimprovecustomersatisfactionscores.OurfirstcohortsofnewandupcomingTeam LeadershaverecentlycompletedTandem’sTeamLeaderDevelopmentprogrammewithgreatsuccess.Wewill continuetosupportourexistingandnewlypromotedTeamLeaders,alongsidethosewhohaveaspirationsfor promotions.
Someofoursessionsarehugelypopularandfillupquickly.Whereverpossible,wewilladdextrasessionstomeet ongoingdemand.Pleasefeelfreetocontactusiftherearespecifictopicsorareasofdevelopmentyoufeelwe shouldbeconsideringatTandem.
Bestwishes, Nicolette,Andrew,Kanchana&Mia
Designedforyoutoaccessondemandatatimethatsuits,thesesessionslastnolongerthan30minsandwillbe availablefrommidApril.
ObjectionHandlingLending/Collections
Thissessiongivesyoutheskillsandknowledgeto effectivelyrespondtoacustomer’sobjectionswhencall handling.
ThreePillarsofPerformance
Thissessionintroducesyoutothe3PillarsofPerformance andgivesyoutheknowledge&skillstoensure proactiveness,ratherthanreactiveness.
Thissessionlooksatthe5areasthatareimportanttoreflect ontogetaviewofyour'restingresilience'andgiveyou somequickwinsonhowtocreatethatcertaintyweallneed.
Inthissessionwelookattheelementsthatdefinegreat customerexperienceandgiveyouthetoolstoexceed customerexpectations.
Empathy
Inthissessionwewillgiveyoutheskillsandknowledgeto buildstrongempathicrelationshipswithyourcustomersand colleagues.
Thissessionwillenableyoutouseacombinationofanalytical andcreativeskillstosolveproblemsusingasimplestep-bystepprocess.
Wehaveputtogetherabespokeprogrammeforteamleadersandidentifiedteamtalent.Teamleadersarevitaltothe successofTandemandareinapivotalroledealingwithteams,customers,suppliersandotherlevelsofmanagement.
Thiscentralpositionputsgreatdemandontheirskillsandknowledgeandthereforeisabrilliantandessentialseriesof experiencesforamanagementcareer.
Our3monthprogrammewillofferablendedlearningapproach,sothatyoucangetasmuchoutofitaspossible.If youwouldliketoregisteryourinterestorfindoutfurtherinformation,pleasecontactusassoonaspossible.
Speaktoyourlinemanagerandregistertodayforthisgreatopportunity.
Q2ProgrammewillbeheldinourLondonoffice
Q3ProgrammewillbeheldinourCardiffoffice
Offeryouasolidstarttoyourmanagementcareer.
Provideadiagnosticforyoutoidentifyyourstrengthsandbuilduponthem.
Giveyoulotsofonlinecontenttoresearchandinvestigate.
Allowyoutobuildrelationshipsandsupportwithyourpeers.
BuildyourknowledgeANDyourpracticalskills.
Giveyouassignmentswhichchallengeyourabilities.
Buildyourconfidence.
Besupportiveofourvaluesandbrandaspirations.
Assessyourdevelopmentfromstarttofinish.
Coverwhatweknowtobetheessentialsofateamleaderrole.
Wewantyoutohaveaccesstoarangeoflearninganddevelopmentprogrammesthisyear.
Belowisatasteofwhatweplantodeliverin2023.
Thatisnotall,wealsohavethebelowtodeliver.
Wealwayslooktoconsideranyrequestsfor ongoingprofessionaldevelopmentandexternal qualificationsthatarevitaltoyourprogressionin keypartsofourbusiness.
Someoftheexamplesheremightbesuitablefor youoverthecomingmonthsandyearsat Tandem.
Ifit’srightforyouandthebusiness,wearemost certainlyheretohelpyoubeyourBEST.
Torequestexternaltrainingpleaseclickonlinkto completeTrainingRequisitionForm
Pleasecheckwithyourlinemanagerbeforeregisteringforanytrainingsessions