Q2 L&D Prospectus

Q2 Learning and Development Prospectus April - June 2023

Introduction As we continue to support you in being your BEST we are thrilled to share with you our Learning and Development Calendar for Q2 2023. Our programme of learning has a clear focus to help you achieve your career goals, explore your career path, and of course, support you to be the BEST you can be in your role at Tandem.​ It's been great to see so many of you attend a variety of training sessions already for 2023, and lovely to welcome so many new (and familiar faces) onto our training sessions. ​ We've had a huge amount of training requests and are excited to launch some new sessions and continue to work through all your requests to see how we can deliver these new learning programmes.​ ​Q2 has a jam-packed schedule of courses and programmes that have been designed to help you develop a level of competence, confidence and knowledge in your role. Some topics you'll recognise, whilst others, are brand new initiatives that we're excited to deliver across Tandem.​

Q2 sees us launch the start of our brand new Tandem’s Skills Bursts, a series of short bespoke e-learning sessions for you to complete at a time that suits you. Our interactive sessions will cover a range of topics and will be available online from mid- April. ​ We will also be delivering our fantastic Customer Experience programme in Q2. This session has been specifically designed to help you improve your communication skills, understand how emotional intelligence impacts behaviours and help you improve customer satisfaction scores. ​Our first cohorts of new and upcoming Team Leaders have recently completed Tandem’s Team Leader Development programme with great success. We will continue to support our existing and newly promoted Team Leaders, alongside those who have aspirations for promotions.

Some of our sessions are hugely popular and fill up quickly. Wherever possible, we will add extra sessions to meet ongoing demand. Please feel free to contact us if there are specific topics or areas of development you feel we should be considering at Tandem. ​ Best wishes,​ Nicolette, Andrew, Kanchana & Mia

Introducing Tandem's Skills Burst Designed for you to access on demand at a time that suits, these sessions last no longer than 30 mins and will be available from mid April.

Objection Handling Lending/Collections ​

Customer Delight​​

This session gives you the skills and knowledge to effectively respond to a customer’s objections when call handling. ​ ​

In this session we look at the elements that define great customer experience and give you the tools to exceed customer expectations. ​

Three Pillars of Performance

Empathy​​

This session introduces you to the 3 Pillars of Performance and gives you the knowledge & skills to ensure proactiveness, rather than reactiveness.

In this session we will give you the skills and knowledge to build strong empathic relationships with your customers and colleagues.​

Investing In Your Resilience​​

Problem Solving​​

This session looks at the 5 areas that are important to reflect on to get a view of your 'resting resilience' and give you some quick wins on how to create that certainty we all need. ​

This session will enable you to use a combination of analytical and creative skills to solve problems using a simple step-bystep process.​

Tandem's Team Leader Development Course​ We have put together a bespoke programme for team leaders and identified team talent. Team leaders are vital to the success of Tandem and are in a pivotal role dealing with teams, customers, suppliers and other levels of management.

This central position puts great demand on their skills and knowledge and therefore is a brilliant and essential series of experiences for a management career.

Our 3 month programme will offer a blended learning approach, so that you can get as much out of it as possible. If you would like to register your interest or find out further information, please contact us as soon as possible.

Speak to your line manager and register today for this great opportunity.​ Q2 Programme will be held in our London office​ ​ Q3 Programme will be held in our Cardiff office​ ​

You can register for either sessions now

This programme will:​ Offer you a solid start to your management career.

Provide a diagnostic for you to identify your strengths and build upon them. ​ Give you lots of online content to research and investigate. ​ Allow you to build relationships and support with your peers. ​ Build your knowledge AND your practical skills.​ Give you assignments which challenge your abilities. ​ Build your confidence. ​ Be supportive of our values and brand aspirations. ​ Assess your development from start to finish. ​ Cover what we know to be the essentials of a team leader role.​

'Licence to' programme 2023 We want you to have access to a range of learning and development programmes this year.

Below is a taste of what we plan to deliver in 2023.

Also in 2023...

That is not all, we also have the below to deliver.

Continual Professional Development in Tandem We always look to consider any requests for ongoing professional development and external qualifications that are vital to your progression in key parts of our business.

Some of the examples here might be suitable for you over the coming months and years at Tandem.

If it’s right for you and the business, we are most certainly here to help you be your BEST. ​ To request external training please click on link to complete Training Requisition Form

April 2023

Remote

Colour Key:

MONDAY

TUESDAY

3 Induction Day 11AM-4PM

4 Induction Day 10AM-1PM

5 Induction Day

6

7

10

11

12

13 Customer Experience

14

18

19

20 Team Leader Programme

21 PowerPoint Introduction

EASTER MONDAY

17

Complaint Handling 1PM2:30PM Identify Fraud 2:30PM-4PM

WEDNESDAY Vulnerability 9AM-4PM

THURSDAY

F2F

9:30AM-4:30PM Blackpool

9:20AM-4:30PM London

FRIDAY

9AM-12PM

MS Excel Intermediate 1PM-4PM MS Excel Beginners 9AM-12PM

24 Email Etiquette 10AM11:30AM

25 License to Coach 1PM4PM BlackPool

26

27

GOOD FRIDAY

28

May 2023 MONDAY 1

BANK HOLIDAY

8

KING CHARLES CORONATION

15 Induction Day 11AM-4PM

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

3

4

5

9

10

11

12

16 Induction Day 10AM-1PM

17 Induction Day

18

19 Having Better Conversation

Complaint Handling 1PM2:30PM Identify Fraud 2:30PM-4PM

Vulnerability 9AM-4PM

10AM-12:30 PM Cardiff

License To Recruit 1PM-4PM

23 Triline 10AM-11AM

24 Having Better Conversation 25 Team Leader Programme

29

30

31

BANK HOLIDAY

F2F

2

22 Time Management 11AM12:30PM

Remote

Colour Key:

10AM-12:30 PM Durham

9:30AM-4:30PM London

26

June 2023

Remote

Colour Key:

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

F2F

FRIDAY Better Conversation 2 Having 10AM-12:30PM Blackpool

5

Induction Day 11AM-4PM

6

Induction Day 10AM-1PM Complaint Handling 1PM2:30PM Identify Fraud 2:30PM-4PM

7

Induction Day Vulnerability 9AM-4PM

8

15

9

12

13

Customer Experience 14 9:30Am-4:30PM Cardiff Customer Experience 9:30Am-4:30PM Durham

19

20

21 Customer Experience

Leader Development 23 22 Team 9:30AM-4:30PM London

26 License To Perform 10AM-

27

28

29

1PM

9:30Am-4:30PM Blackpool

Triline 10AM-11AM

16

30

Fancy joining some of the training sessions?

Please check with your line manager before registering for any training sessions

Click here to register