Q2 L&D Prospectus

Page 1

Q2

Learning andDevelopment Prospectus

April-June2023

Introduction

Aswecontinuetosupportyouinbeingyour BESTwearethrilledtosharewithyouourLearningandDevelopment

CalendarforQ22023.Ourprogrammeoflearninghasaclearfocustohelpyouachieveyourcareergoals,explore yourcareerpath,andofcourse,supportyoutobetheBESTyoucanbeinyourroleatTandem.

It'sbeengreattoseesomanyofyouattendavarietyoftrainingsessionsalreadyfor2023,andlovelytowelcome somanynew(andfamiliarfaces) ontoourtrainingsessions.

We'vehadahugeamountoftrainingrequestsandareexcitedtolaunchsomenewsessionsandcontinuetowork throughallyourrequeststoseehowwecandeliverthesenewlearningprogrammes.

Q2hasajam-packedscheduleofcoursesandprogrammesthathavebeendesignedtohelpyoudevelopalevel ofcompetence,confidenceandknowledgeinyourrole.Sometopicsyou'llrecognise,whilstothers,arebrand newinitiativesthatwe'reexcitedtodeliveracrossTandem.

Q2seesuslaunchthestartofourbrandnewTandem’sSkillsBursts,aseriesofshortbespokee-learningsessionsfor youtocompleteatatimethatsuitsyou. Ourinteractivesessionswillcoverarangeoftopicsandwillbeavailable onlinefrommid-April.

WewillalsobedeliveringourfantasticCustomerExperienceprogrammeinQ2.Thissessionhasbeenspecifically designedtohelpyouimproveyourcommunicationskills,understandhowemotionalintelligenceimpacts behavioursandhelpyouimprovecustomersatisfactionscores.OurfirstcohortsofnewandupcomingTeam LeadershaverecentlycompletedTandem’sTeamLeaderDevelopmentprogrammewithgreatsuccess.Wewill continuetosupportourexistingandnewlypromotedTeamLeaders,alongsidethosewhohaveaspirationsfor promotions.

Someofoursessionsarehugelypopularandfillupquickly.Whereverpossible,wewilladdextrasessionstomeet ongoingdemand.Pleasefeelfreetocontactusiftherearespecifictopicsorareasofdevelopmentyoufeelwe shouldbeconsideringatTandem.

Bestwishes, Nicolette,Andrew,Kanchana&Mia

IntroducingTandem'sSkillsBurst

Designedforyoutoaccessondemandatatimethatsuits,thesesessionslastnolongerthan30minsandwillbe availablefrommidApril.

ObjectionHandlingLending/Collections

Thissessiongivesyoutheskillsandknowledgeto effectivelyrespondtoacustomer’sobjectionswhencall handling.

ThreePillarsofPerformance

Thissessionintroducesyoutothe3PillarsofPerformance andgivesyoutheknowledge&skillstoensure proactiveness,ratherthanreactiveness.

InvestingInYourResilience

Thissessionlooksatthe5areasthatareimportanttoreflect ontogetaviewofyour'restingresilience'andgiveyou somequickwinsonhowtocreatethatcertaintyweallneed.

CustomerDelight

Inthissessionwelookattheelementsthatdefinegreat customerexperienceandgiveyouthetoolstoexceed customerexpectations.

Empathy

Inthissessionwewillgiveyoutheskillsandknowledgeto buildstrongempathicrelationshipswithyourcustomersand colleagues.

ProblemSolving

Thissessionwillenableyoutouseacombinationofanalytical andcreativeskillstosolveproblemsusingasimplestep-bystepprocess.

Tandem'sTeamLeader DevelopmentCourse

Wehaveputtogetherabespokeprogrammeforteamleadersandidentifiedteamtalent.Teamleadersarevitaltothe successofTandemandareinapivotalroledealingwithteams,customers,suppliersandotherlevelsofmanagement.

Thiscentralpositionputsgreatdemandontheirskillsandknowledgeandthereforeisabrilliantandessentialseriesof experiencesforamanagementcareer.

Our3monthprogrammewillofferablendedlearningapproach,sothatyoucangetasmuchoutofitaspossible.If youwouldliketoregisteryourinterestorfindoutfurtherinformation,pleasecontactusassoonaspossible.

Speaktoyourlinemanagerandregistertodayforthisgreatopportunity.

Q2ProgrammewillbeheldinourLondonoffice

Q3ProgrammewillbeheldinourCardiffoffice

Youcanregisterforeithersessionsnow

Offeryouasolidstarttoyourmanagementcareer.

Provideadiagnosticforyoutoidentifyyourstrengthsandbuilduponthem.

Giveyoulotsofonlinecontenttoresearchandinvestigate.

Allowyoutobuildrelationshipsandsupportwithyourpeers.

BuildyourknowledgeANDyourpracticalskills.

Giveyouassignmentswhichchallengeyourabilities.

Buildyourconfidence.

Besupportiveofourvaluesandbrandaspirations.

Assessyourdevelopmentfromstarttofinish.

Coverwhatweknowtobetheessentialsofateamleaderrole.

Thisprogrammewill:

'Licenceto'programme2023

Wewantyoutohaveaccesstoarangeoflearninganddevelopmentprogrammesthisyear.

Belowisatasteofwhatweplantodeliverin2023.

Alsoin2023...

Thatisnotall,wealsohavethebelowtodeliver.

ContinualProfessionalDevelopment inTandem

Wealwayslooktoconsideranyrequestsfor ongoingprofessionaldevelopmentandexternal qualificationsthatarevitaltoyourprogressionin keypartsofourbusiness.

Someoftheexamplesheremightbesuitablefor youoverthecomingmonthsandyearsat Tandem.

Ifit’srightforyouandthebusiness,wearemost certainlyheretohelpyoubeyourBEST.

Torequestexternaltrainingpleaseclickonlinkto completeTrainingRequisitionForm

Remote MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY 3 4 5 6 7 10 11 12 14 17 18 19 26 27 28 13 20 21 25 24 InductionDay 11AM-4PM InductionDay 10AM-1PM ComplaintHandling1PM2:30PM IdentifyFraud2:30PM-4PM InductionDay Vulnerability9AM-4PM GOODFRIDAY EASTER MONDAY CustomerExperience 9:30AM-4:30PM Blackpool TeamLeaderProgramme 9:20AM-4:30PMLondon PowerPointIntroduction 9AM-12PM LicensetoCoach1PM4PMBlackPool EmailEtiquette10AM11:30AM MSExcelIntermediate1PM-4PM MSExcelBeginners9AM-12PM April2023 ColourKey: F2F

KINGCHARLES

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY 1 8 15 22 29 2 3 4 5 9 10 11 12 18 30 31 16 17 19 23 24 25 26 May2023 Remote ColourKey: F2F BANKHOLIDAY
CORONATION BANKHOLIDAY InductionDay 11AM-4PM InductionDay 10AM-1PM ComplaintHandling1PM2:30PM IdentifyFraud2:30PM-4PM InductionDay Vulnerability9AM-4PM Triline10AM-11AM LicenseToRecruit1PM-4PM TimeManagement11AM12:30PM HavingBetterConversation 10AM-12:30PMDurham HavingBetterConversation 10AM-12:30PMCardiff TeamLeaderProgramme 9:30AM-4:30PMLondon
FRIDAY THURSDAY WEDNESDAY TUESDAY MONDAY 2 9 16 23 30 5 12 19 26 6 7 8 13 14 15 20 21 22 27 28 29 HavingBetterConversation 10AM-12:30PM Blackpool InductionDay11AM-4PM InductionDay10AM-1PM ComplaintHandling1PM2:30PM IdentifyFraud2:30PM-4PM InductionDay Vulnerability9AM-4PM Triline10AM-11AM LicenseToPerform10AM1PM CustomerExperience 9:30Am-4:30PMCardiff CustomerExperience 9:30Am-4:30PMDurham CustomerExperience 9:30Am-4:30PMBlackpool TeamLeaderDevelopment 9:30AM-4:30PMLondon June2023 Remote ColourKey: F2F

Fancyjoiningsomeofthe trainingsessions?

Pleasecheckwithyourlinemanagerbeforeregisteringforanytrainingsessions

Clickheretoregister

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