Durham Savings launch

“ I am really excited that we were able to transition Savings to our in-house team at our site based in Durham. This project was started as soon as the Tandem and Oplo transaction completed in January, we were able to quickly pull together a project team that consisted of our Oplo, Tandem and Allium colleagues. I have been particularly impressed by the collaboration and speed at which we were able to bring savings on-line and the dedication shown by those involved. The team in Durham have done a fantastic job in balancing the priorities of maintaining Car Finance Servicing and Collections, as well as providing the necessary support and training on the new product to all colleagues on-site.

The benefits of having Savings managed in-house, is that it puts us in full control of our Customer Journey and allows us to quickly and e ectively manage changes, this will in-turn benefit both our customers and colleagues. We transitioned all customer email and live chat around 3 weeks ago, pleasingly we have already received some positive customer feedback, including our first 5 star Trust Pilot review! We are all really looking forward to the continued growth of customer deposits, which in turn will help provide further lending.”

Ajay Mitha

Managing Director of Group Servicing