Should I File a Home Insurance Claim?

Texas has experienced a notable rise in weather-related insurance claims, leading to increased insurance costs for homeowners. Frequently, owners rush to file a claim before researching their coverage or consulting their agent. This can have unintended consequences related to future insurance costs and even insurability.

Deciding whether to file a home insurance claim can be tricky. While insurance exists to protect you financially, filing a claim isn’t always the best choice, especially for minor repairs. If a claim is filed and later determined unnecessary, that claim, even if a zero-dollar payout, can stay on one’s record with a negative impact for several years.

Q: We just had a wind/hailstorm, and I’m worried my roof was damaged. How do I file an insurance claim?

A: According to the Schultze Agency, these are the recommended steps to follow sustaining wind/hail damage.

Assess and Document the Damage

• Take photos of damage including the roof, siding, windows, gutters, and any interior damage.

• Contact your insurance agent for a consultation (not the “800” number or call-center).

• Then, review your policy to understand:

• specific coverages;

• your deductible;

• any exclusions; and

• whether your policy covers the Actual Cash Value (ACV) or Replacement Cost Value (RCV). This is important so contact your agent to ask what these terms mean.

• Inquire about the claims process.

• Ask about recommendations for reputable local companies to work with.

Roof Inspection and Repair Estimates

• Get a professional roof inspection to assess the damage and provide a detailed report.

• Obtain estimates from several reputable companies to repair the damage.

Decide Whether to File a Claim

Weigh the cost of repairs against your deductible and potential payout from your insurance company. Your agent can help you navigate this process.

File the Claim

• If you believe an insurance claim does need to be filed, contact your agent to help you proceed.

• Ensure all necessary information is available and accurate.

• Prepare for the insurance adjuster’s visit.

• Be available for inspection to ensure the adjuster can assess all the damage.

• Review the repair estimates and compare them with the adjuster’s report.

Finalize the Claim

• Carefully review the settlement offer provided by the insurance company.

• Select a contractor to complete the repairs or replacement.

• Following completion of the repairs, submit invoices and proof of payment to your insurance agent.

Throughout the claims process, be proactive and ensure your interests are being represented. Keep in mind your deductible will likely be withheld from the insurance company’s payment. Work with your agent who is there to partner with you in the protection of your assets.

SCHULTZE AGENCY • JEFF & JAIME SCHULTZE

Family-owned and operated local insurance agency proudly serving this great community. Specialize in personalized consultations for home, auto, life, commercial and specialty insurance. SchultzeAgency.com • 512-549-8700