FSB_7236_Training_Booklet_-_Jul26

For support For protection For business

FSB Training Course List and Pricing

July 2026 FSB Training Courses

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Boost your business with FSB Training Learn the valuable skills you need to run a successful business, without the jargon.

We’ve taken the hard work out of searching for the right courses for busy small business owners. With FSB Training, you can choose the training style that fits you.

Essential

Plus+

12 months unlimited access to our Course hub, with 750+ online CPD-certified courses, making it easy to fit training around your business. Includes free access to our Wellbeing hub, with mindfulness and fitness resources. Exclusively discounted for FSB members, it’s £80 + VAT per person, with further discounts for six or more users.

12 months’ unlimited access to all features included in our Essential package, with access to our Performance hub; podcasts, skills challenges and videos to improve workplace behaviour. As well as 45+ cybersecurity courses. Exclusively discounted for FSB members, from £120 + VAT per person, with further discounts for six or more users.

Pay Per Course

Face-to-face Training

Looking for something more flexible? Select and use the courses you require from our 750+ Course hub to suit your specific business requirements. One credit = one course.

12 month’s access, starting from £150 + VAT for 10 courses. Want more training? Further discounts are available for larger course requirements.

Prefer to learn in person? A select number of courses can be held as face-to-face training sessions. An expert trainer will visit your business to lead the course for you and your team.

FSB Training Courses

Courses are individually priced.

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Essential 12 months unlimited access to our Course hub, with 750+ online CPD-certified courses, making it easy to fit training around your business. Includes free access to our Wellbeing hub, with mindfulness and fitness resources. Exclusively discounted for FSB members, it’s £80 + VAT per person, with further discounts for six or more users.

How much does it cost?

Number of users

Cost per head

Price for 12 months (+ VAT)

1

£80.00

£80.00

2

£80.00

£160.00

3

£80.00

£240.00

4

£80.00

£320.00

5

£80.00

£400.00

6

£78.33

£470.00

7

£77.14

£540.00

8

£72.50

£580.00

9

£68.89

£620.00

10

£66.00

£660.00

15

£52.13

£782.00

20

£46.00

£920.00

25

£45.00

£1,125.00

30

£44.00

£1,320.00

35

£42.14

£1,475.00

40

£39.50

£1,580.00

45

£36.67

£1,650.00

50

£36.00

£1,800.00

75

£33.60

£2,520.00

100

£31.60

£3,160.00

150

£30.40

£4,560.00

200

£27.80

£5,560.00

250

£25.44

£6,360.00

FSB Training Courses

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Plus+ 12 months’ unlimited access to all features included in our Essential package, with access to our Performance hub; podcasts, skills challenges and videos to improve workplace behaviour. As well as 45+ cybersecurity courses. Exclusively discounted for FSB members, from £120 + VAT per person, with further discounts for six or more users.

How much does it cost?

Number of users

Cost per head

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

£120.00 £120.00 £120.00 £120.00 £120.00 £117.50 £115.71 £108.75 £103.33 £99.00 £99.00 £97.75 £90.23 £83.79 £78.20 £78.20 £78.20 £76.67 £72.63 £69.00 £69.00 £69.00 £69.00 £69.00 £67.50 £67.50 £67.50 £67.50 £67.50 £66.00 £66.00 £66.00 £66.00 £65.07 £63.21 £63.21 £63.21 £62.37 £60.77 £59.25 £59.25 £58.93 £57.56 £56.25 £55.00 £55.00 £55.00

FSB Training Courses

Price for 12 months

(+ VAT)

£120.00 £240.00 £360.00 £480.00 £600.00 £705.00 £810.00 £870.00 £930.00 £990.00 £1,089.00 £1,173.00 £1,173.00 £1,173.00 £1,173.00 £1,251.12 £1,329.32 £1,380.00 £1,380.00 £1,380.00 £1,449.00 £1,518.00 £1,587.00 £1,656.00 £1,687.50 £1,755.00 £1,822.50 £1,890.00 £1,957.50 £1,980.00 £2,046.00 £2,112.00 £2,178.00 £2,212.50 £2,212.50 £2,275.71 £2,338.93 £2,370.00 £2,370.00 £2,370.00 £2,429.25 £2,475.00 £2,475.00 £2,475.00 £2,475.00 £2,530.00 £2,585.00

Number of users

Cost per head

48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94

£55.00 £55.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £54.00 £53.24 £52.50 £51.78 £51.08 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40 £50.40

Price for 12 months

(+ VAT)

£2,640.00 £2,695.00 £2,700.00 £2,754.00 £2,808.00 £2,862.00 £2,916.00 £2,970.00 £3,024.00 £3,078.00 £3,132.00 £3,186.00 £3,240.00 £3,294.00 £3,348.00 £3,402.00 £3,456.00 £3,510.00 £3,564.00 £3,618.00 £3,672.00 £3,726.00 £3,780.00 £3,780.00 £3,780.00 £3,780.00 £3,780.00 £3,780.00 £3,830.40 £3,880.80 £3,931.20 £3,981.60 £4,032.00 £4,082.40 £4,132.80 £4,183.20 £4,233.60 £4,284.00 £4,334.40 £4,384.80 £4,435.20 £4,485.60 £4,536.00 £4,586.40 £4,636.80 £4,687.20 £4,737.60

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Number of users

Cost per head

95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123

£49.89 £49.38 £48.87 £48.37 £47.88 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40

Price for 12 months

(+ VAT)

£4,740.00 £4,740.00 £4,740.00 £4,740.00 £4,740.00 £4,740.00 £4,787.40 £4,834.80 £4,882.20 £4,929.60 £4,977.00 £5,024.40 £5,071.80 £5,119.20 £5,166.60 £5,214.00 £5,261.40 £5,308.80 £5,356.20 £5,403.60 £5,451.00 £5,498.40 £5,545.80 £5,593.20 £5,640.60 £5,688.00 £5,735.40 £5,782.80 £5,830.20

Number of users

Cost per head

124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 200 250

£47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.40 £47.17 £46.85 £46.53 £46.22 £45.91 £45.60 £41.70 £38.16

Price for 12 months

(+ VAT)

£5,877.60 £5,925.00 £5,972.40 £6,019.80 £6,067.20 £6,114.60 £6,162.00 £6,209.40 £6,256.80 £6,304.20 £6,351.60 £6,399.00 £6,446.40 £6,493.80 £6,541.20 £6,588.60 £6,636.00 £6,683.40 £6,730.80 £6,778.20 £6,825.60 £6,840.00 £6,840.00 £6,840.00 £6,840.00 £6,840.00 £6,840.00 £8,340.00 £9,540.00

Pay Per Course Looking for something more flexible? Select and use the courses you require from our 750+ Course hub to suit your specific business requirements. One credit = one course.

12 month’s access, starting from £150 + VAT for 10 courses. Want more training?

Further discounts are available for larger course requirements.

How much does it cost?

Number of credits

Cost per course

Price for 12 months (+ VAT)

10

£15.00

£150.00

25

£10.00

£250.00

50

£8.00

£400.00

51+

Get in touch

Get in touch

FSB Training Courses

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Course hub Explore our range of courses below.

Administration, Secretarial and HR

8

Business

8

Computing and Technology

10

Customer Care

10

Cyber Security (included in Plus+)

11

Education

12

Finance

12

Fitness

13

Green / Environmental

13

Health and Safety

13

Health and Social Care

14

Hobbies and Lifestyle

15

Hospitality and Tourism

16

Human Resources

16

Medical and Mental Health

16

Personal Development

17

Professional Development

17

Sales and Marketing

18

Teams and Management

18

FSB Training Courses

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Course hub Online

Administration, Secretarial and HR •

Admin, PA and Secretarial Certification

•

Medical Secretary Certification

•

Becoming an Executive PA Certification

•

Minute Taking Certification

•

Business Administration Certification

•

Office and Reception Management Certification

•

Dental Practise Administration Certificate

•

Organisational Skills for Administrators Certification

•

Executive Admin and PA Certification Level 3

•

PA Telephone Skills Certification

•

Executive Secretarial, Admin and PA Diploma – Accredited (Level 3)

•

Preparing for the Employment Rights Act

•

Female Genital Mutilation, Honour-based Abuse and Forced Marriage Awareness Certificate

•

Reception Skills Certification

•

Touch Typing Shorthand Certification

•

Legal Secretary Certification Level 3

•

The Effective Secretary Certification

•

Medical Receptionist Administration Certification

•

Whistleblowing Training for Employers

Business •

Affiliate Marketing Certification

•

Creating Lively and Effective Meetings Certification

•

Agenda Setting Certification

•

Data Analysis Certification

•

Animal Physiotherapy Certification

•

Data Protection Certification

•

Business Letter Writing Certification

•

Data Protection in the Workplace Certification

•

Business Plan Writing Certification

•

Delegation of Authority Certification

•

Business Report Writing Certification

•

•

Call Centre Skills Certification

Delivering Useful Feedback in a Corporate Setting Certification

•

Canine Communication Diploma

•

•

Cattery Business Certification

Developing a Compensation & Benefits Package Certification

•

Challenge 25

•

Developing and Implementing New Admin Systems Certification

•

Cleaning Certification

•

Developing Employees Certification

•

Communication Barriers in the Workplace Certification

•

Disability Awareness Certification

•

Communication Skills

•

Document Presentation Certification

•

Conducting Interviews Certification

•

Domestic and Commercial Cleaning Certification

•

Conducting Rewarding Meetings Certification

•

Email Etiquette Certification

•

Connecting with Customers Certification

•

Email Management and Ethics Certification

•

Consequences of Careless Social Media Use in the Workplace Certification

•

Employee Motivation Certification

•

Consumer Rights Awareness Certification

•

Environmental, Social and Governance Certification

•

Costs, Volumes and Profits Certification

•

Extrinsic and Intrinsic Rewards Certification

•

Create an Online Business Certification

•

Facebook for Business Certification

•

Creating and Maintaining a Successful Organisation Certification

•

Fashion Design Diploma

•

Foundation in Business Skills Certification

FSB Training Courses

7

•

Project Management Foundation (Small Projects) Certification

•

Project Preparation Certification

•

Proof Reading Basics Certification

•

Rabbit Care Certification

•

Rat/Mouse/Hamster Care Certification

•

Remote Worker & Business Travel Certification

•

Researching Certification

•

Retaining your Best People Certification

•

Selling your Arts and Crafts Certification

•

Sexual Harassment Awareness Certification

•

Skype for Business Certification

•

Staff Retention Techniques Certification

•

Starting an Ecommerce Business Certification

•

Strategic Planning / Mission Statement Certification

•

Stray and Feral Welfare Management Certification

•

Stress Management in the Workplace Certification

Introduction to Reptile Care Certification

•

Tackling Sensitive Workplace Conversations Certification

Key Account Management Certification

•

Telephone Etiquette Certification

•

LinkedIn for Business Certification

•

The Freedom of Information Act Certification

•

Maintaining Employee Records Certification

•

The General Data Protection Regulation Certification

•

Makeup Artist Diploma

•

The HMT Sanctions List Certification

•

Making Meetings Matter Certification

•

The Human Element of Fraud Certification

•

Managing Emotions at Work Certification

•

The National Minimum Wage Certification

•

Managing People Certification

•

The Office Layout Certification

•

Managing your Workload Certification

•

The Reception Workstation Certification

•

Master Planning Certification

•

Time and Priority Management at Work Certification

•

Mindful Listening Certification

•

Training Delivery and Evaluation Certification

•

Motivating Colleagues to Perform Certification

•

Twitter for Business Certification

•

Nail Technician Award Diploma

•

UK Employment Law Certification

•

Negotiation Skills Certification

•

Unconscious Bias Certification

•

Office Etiquette Certification

•

Visual Merchandising Certification

•

Online Reputation Management Certification

•

Wages and Benefits Certification

•

Operations Management Certification Level 2

•

Working with Aggressive People Certification

•

Organising and Chairing Meetings Certification

•

Workplace Monitoring and Data Protection Certification

•

PCI DSS Certification

•

Veterinary Assistant

•

PR Certification

•

Oven Cleaning Business

•

Preventing Workplace Discrimination Certification

•

Kick Start your Career Certification

•

Professional Retail Management Certification

•

Becoming a Personal Stylist Certification

•

Project Design Certification

•

Information Governance

•

Project Development and Testing Certification

•

From Business Ideas to Success Certification

•

Front Desk Safety and Security Certification

•

Gaining Customer Testimonials Certification

•

GDPR Certification

•

GDPR in The Workplace Certification

•

Global Anti-bribery and Corruption Certification

•

How to Effectively Motivate your Employees Certification

•

How to Handle Social Media Criticism Certification

•

Importance of Good Housekeeping at Work Certification

•

Interior Design Diploma

•

International Massage Diploma

•

Introduction to Animal Care Certification

•

Introduction to Cat Behaviour Certification

•

Introduction to Cat Grooming and Health Certification

•

Introduction to Feline Care Certification

•

Introduction to Kennel and Cattery Management Certification

• •

FSB Training Courses

8

Computing and Technology •

Adobe Illustrator Certification Level 1

•

Microsoft Excel Certification Level 2

•

Blog Creation Management Certification

•

Microsoft Excel Certification Level 3

•

C++ Certification Level 1

•

Microsoft Outlook Certification Level 3

•

Coding Foundations Certification

•

Microsoft Word Certification Level 3

•

Computer Maintenance Certification

•

Microsoft Teams

•

Computers and Internet for Beginners Certification

•

Mobile and Portable Device Security Certification

•

CSS Certification Level 1

•

Mobile App Marketing (ASO) Certification

•

Digital Art Tools for Photoshop Certification

•

Online Security Certification

•

Excel Macros Certification

•

Photoshop CS6 Certification Level 1

•

How to Earn Online Certification

•

PowerPoint Diploma

•

HTML 5 Certification Level 2

•

Programming Certification Level 1

•

HTML and CSS Certification Level 1

•

Python Certification Level 1

•

Introduction to AutoCAD Certification

•

Sage 50 Certification Level 1

•

Introduction to AWS Certification

•

Sage 50 Certification Level 2

•

Introduction to Cloud Computing Certification

•

Sage 50 Certification Level 3

•

Introduction to Gaining a Cisco Certification – Certificate

•

Sage 50 Certification Levels 1-3

•

Introduction to IoT-Internet of Things Certification

•

Software Testing Certification

•

Introduction to Link Building for SEO Certification

•

Vlogging Certification

•

Introduction to VoIP Certification

•

Web Applications Certification

•

IT Certification Level 2

•

Website Development Foundations Certification

•

IT Security Certification

•

WordPress Certification

•

Java Certification Level 1

•

Google Analytics

•

jQuery Certification Level 1

•

Microsoft Mail Merge Certification

•

Link Building for SEO Certification

•

Introduction to Graphic Design Certification

•

Microsoft Excel Certification Level 1

•

Zoom Certification

•

Microsoft Excel Certification Level 1-3

Customer Care •

Caring for Your Customers’ Needs Certification

•

Face to Face Customer Service Certification

•

Complaints Handling Certification

•

Helpdesk Support Analyst Certification

•

Consumer Rights Awareness Certification

•

•

Customer Care Certification

Identifying and Exceeding Customer Expectations Certification

•

Customer Relationship Management

•

Is the Customer Always Right Certification

•

Customer Retention Certification

•

•

Customer Service in Fashion Shops Certification

Managing and Improving Customer Service Process Certification

•

Customer Services Certification Level 3

•

Meeting and Greeting Customers Certification

•

Dealing with Customer Complaints Certification

•

Rescuing Difficult Customers Certification

•

Electronic Customer Service Certification

•

Telephone Customer Services Certification

FSB Training Courses

9

Cyber Security (Included in Plus+) •

Acceptable Use

•

Introduction to Cybersecurity

•

Access Controls

•

Keeping Our Data Secure

•

Advance Fee Frauds

•

MFA and Passkeys

•

AI Deepfakes

•

Mobile Phishing Awareness Mobile Working

•

AI Phishing

•

OSINT - Open Source Intelligence

•

AI Safety

•

Perfect Password Creating Strong Password

•

Clear Workspaces

•

Perfect Passwords

•

Cryptocurrency

•

Perfect Passwords - Protecting Passwords

•

Cyber Security Awareness

•

Phishing Fears

•

Cybersecurity for Senior Leaders

•

Physical Security

•

Cybersecurity Quick Wins

•

Privileged Access Users

•

Digital Footprint

•

Protecting Data

•

Email Etiquette

•

Psychology of Phishing

•

Fraud Awareness

•

Secure Printing

•

Hook, Line and Sinker

•

Social Engineering Social Media

•

Hybrid Working

•

The Internet of Things

•

Identity Theft

•

Think Before You Click

•

Impacts of Weak Security

•

Think Before You Click 2

•

Incident Reporting

•

Third Party Suppliers

•

Information Classification

•

Unauthorised Personnel

•

Insider Threat

•

Understanding ISO 27001

•

Internet Safety

•

Understanding Malware

FSB Training Courses

10

Education •

Anti-Bullying and Bullying Prevention Certification

•

Nursery Assistant Certification

•

Essential Employment Skills Certification

•

Play Therapy Certification

•

Art Therapy Certification

•

Positive Handling in Schools Certification

•

Basic English Certification

•

Prevent Duty Certification

•

Basic Maths Certification

•

Racism Awareness

•

Become an Online Tutor

•

Safeguarding Children on the Internet Certification

•

Becoming a Higher-Level Teaching Assistant Certification

•

•

British Sign Language Certification

Safeguarding Children L4 Including Internet Safety Certification

•

British Values Certification

•

Safeguarding for Students Certification

•

Bullying in Schools Awareness and Prevention Certification

•

Safeguarding for Teachers Certification

•

Challenging Behaviour Awareness

•

Selective Mutism Awareness Certification

•

Child Attachment Certification

•

SEND Certification

•

Child Minding Certification

•

Sexual harrassment including E6

•

Child Psychology Certification Level 3

•

Speech Therapist Introduction Certification

•

English Grammar – Improve Your English Certification

•

Staying Safe Online Certification

•

EYFS Teaching Certification Level 3

•

Tackling Hate Crime Certification

•

Exam Invigilator

•

Tackling Obesity Certification

•

Home Education Certification

•

Teaching Adults to Read Certification

•

Improving School Attendance Certification

•

Teaching Assistant Certification Level 2

•

Learning Disabilities Awareness Certification

•

•

Lesson Planning for Teachers Certification

Teaching English to Speakers of Other Languages (TESOL) Certification

•

Lockdown training

•

Teaching Phonics Certification

•

Managing Classroom Behaviour Certification

•

Teaching Phonics Level 2 Certification

•

Mental Health Training for Teachers

•

The Key Stages of the National Curriculum Certification

•

Mindfulness for Children Certification

•

What Can you Trust Certification

•

Mindfulness for Children Training Programme Certification

•

Introduction to Maths

Finance •

Budgeting Basics Certification

•

Payroll Systems – The Basics Certification

•

Budgeting Like a Boss Certification

•

Payroll Systems and Management Certification Level 2

•

Cash Flow Statements and Logistics Certification

•

Personal Finance Certification

•

Cryptocurrency Certification

•

Property Development Certification

•

Finance for Non-Finance Managers Certification

•

Retail Banking Certification

•

Financial Documents 101 Certification

•

The Cash Flow Statement Certification

•

Fraud Detection Certification

•

The Financial Services and Markets Act Certification

•

Fraud Management & Anti-Money Laundering Awareness Certification Level 2

•

The Proceeds of Crime and Terrorism Acts Certification

•

Fundamental Concepts of Fraud Certification

•

Understanding Mortgages and Personal Finance Certification

•

How to Run an Efficient Payroll Certification

•

•

Identity Theft Awareness Certification

Understanding The National Insurance Contributions System Certification

•

Introduction to Accounting Certification

•

Understanding the PAYE System Certification

•

Introduction to Tax Accounting Certification

•

What is Money Laundering? Certification

•

Investing in Gold and Silver Certification

•

When Employees Pay Less than the NIC Certification

•

Payroll – How to Calculate Net and Gross Pay Certification

•

Wills and Probate Certification

•

Xero UK Certification

FSB Training Courses

11

Fitness •

Diets Explained- Facts, Trends, and Myths

•

How to Stop Smoking Certification

•

Exercising at Home & Outdoors

•

Introduction to CrossFit

•

Finding Motivation to Get Fit and Stay Fit

•

Marketing Your Fitness Business Certification

•

Fitness Diploma (Personal Trainer / Fitness Instructor)

•

Meal Planning

•

Healthy Eating at Work Certification

•

Reducing Stress (Techniques to Relax) Certification

•

Herbal Health Certification

•

•

Holistic Health Certification

Reducing Stress with Meditation and Visualisation Certification

•

Holistic Health Practitioner Certification

•

Sports Psychology Certificate

•

How to Improve your Mental Health Certification

•

Sports Science and Therapy Certification

•

How to Improve your Physical Health Certification

•

The Benefits of Tai Chi Certification

•

How to Improve your Sleep Certification

•

Training for Sport Certification

•

Sustainable Business Certification

•

Environmental, Social and Governance Certification

Green / Environmental •

Carbon Reduction Measures and Becoming Green Certification

•

Corporate Sustainability Certification

Health and Safety •

Abrasive Wheels Certification

•

Fires and Explosions in the Workplace Certification

•

Alcohol at Work Awareness Certification

•

First Aid Appointed Person Certification

•

Basic Fire Safety Awareness Certification

•

Food Allergen Awareness Certification

•

Cable and Wire Management Certification

•

Food Psychology for Mind and Body Certification

•

Construction Design Management

•

Food Safety Cross Contamination Certification

•

Carbon Monoxide Awareness Certification

•

Food Safety Level 1 Certification

•

Coronavirus Awareness Certification

•

Food Safety Level 2 Certification

•

COSHH Awareness Certification

•

Food Safety Level 3 Certification

•

Crowd Management Certification

•

Food Safety Level 4 Certification

•

Dangers of Sleep Deprivation Certification

•

HACCP Certification

•

Dangers of Working at Night Certification

•

Hazard Identification and Risk Control Certification

•

Dealing with Workplace Violence Certification

•

Head Protection Certification

•

Display Screen Equipment Awareness Certification

•

Health & Safety for Homeworkers

•

Driver Safety Awareness Certification

•

Health and Safety Basics and Essentials Certification

•

Electrical Safety in the Workplace

•

Health and Safety for Events Certification

•

Ergonomics – Steps to Reduce Workplace Related Injuries Certification

•

Health and Safety in the Workplace (UK) Certification

•

Essential Health and Safety in the Workplace (UK)

•

Introduction to Asbestos Certification

•

Eye Safety in the Workplace Certification

•

Introduction to Emergency Procedures in the Workplace Certification

•

Fire Marshall Certification

•

Lockdown Training Certification

FSB Training Courses

12

•

Lone Working Certification

•

Risk Assessment in the Workplace Certification

•

Manual Handling certification

•

Speeding on Site Awareness Certification

•

Mental Health in Construction

•

Step Ladder Safety Awareness Certification

•

Method Statements Certification

•

The Dangers of Construction Dust Certification

•

Mobile Phones and Driving Certification

•

Travel Safety for Women Certification

•

Noise and Hearing Protection Certification

•

Understanding Fire Extinguishers Certification

•

Noise and Vibration Awareness Certification

•

Working at Height Awareness Certification

•

Paediatric First Aid Certification

•

Working in Confined Spaces Certification

•

Personal Safety Certification

•

Working with Lift Trucks Certification

•

Preventing Slips and Trips in the Workplace Certification

•

The Dangers of Texting While Walking Certification

•

RIDDOR Certification

•

Health and Safety – We Are All Responsible Certification

Health and Social Care •

Adverse Childhood Experiences Certification

•

Eating Disorder Awareness Certification

•

ADHD Awareness Certification

•

Emergency First Aid in the Workplace Certification

•

Advanced Cognitive Behavioural Therapy Certification (CBT)

•

End of Life Care Certification

•

Anxiety Awareness Certification

•

Epilepsy Awareness

•

Asperger Syndrome Awareness Certification

•

Health and Social Care Certification Level 3

•

Assessing Mental Capacity Certification

•

Infection Control Certification

•

Understanding Autism Certification

•

Introduction to Childcare Certification

•

Bipolar Awareness Certification

•

Introduction to Educational Psychology Certification

•

Blood-borne Pathogens & Exposure Control Plan Certification

•

Introduction to Independent Living Certification

•

•

Borderline Personality Disorder Awareness Certification

Introduction to REBT: Rational Emotive Behaviour Therapy Certification

•

Caring for the Elderly Certification

•

Introduction to Sports Nutrition Certification

•

Cerebral Palsy Awareness Certification

•

Legionnaires Disease Awareness Certification

•

Child Neglect Awareness Certification

•

Mental Health First Aid Certification

•

Child Protection Certification

•

Nutrition and Hydration Certification

•

Child Protection in Sport Certification

•

Nutrition Diploma

•

Child Sexual Exploitation Awareness Certification

•

Nutrition for Diabetes Certification

•

Cognitive Behavioural Therapy Certification (CBT)

•

Nutrition for Older Adults Certification

•

Concussion Awareness Certification

•

People Handling Certification

•

Dealing with Stress, Anxiety, Depression and Violence in the workplace Certification

•

Plant-Based Nutrition Certification

•

PPE Awareness Certification

•

Preventing Falls in Older People Certification

•

Privacy and Dignity Certification

•

Privacy and Dignity in Care Certification

•

Recruiting Staff in the Healthcare Sector Certification

•

Safe Handling of Medicines Foundation Certification

•

Safeguarding Adults Certification

•

Safeguarding Children Certification

•

Safeguarding Vulnerable Adults Certification

•

Self-harm Awareness Certification

•

Depression Awareness Certification

•

Deprivation of Liberty Safeguards Certification

•

Diabetes Awareness Certification

•

Dialectical Behaviour Therapy Certification

•

Disability Awareness Certification

•

Domiciliary Care Certification

•

Drug and Alcohol Addiction Awareness Certification

•

Duty of Care Certification

•

Dyslexia Awareness Certification

FSB Training Courses

13

•

Sepsis Awareness Certification

•

Trauma Awareness Certification

•

Sharps Injuries Awareness Certification

•

The Complete Menopause Toolkit Certificate

•

Stoma Care and Management Certification

•

Understanding Dysphagia and Choking Certification

•

Stroke Awareness Certification

•

UTI Sepsis Certification

•

Stress Management Certification

•

Working with Babies Certification

•

Suicide Prevention Certification

•

Workplace Hygiene Certification

•

Supporting People with Physical Disabilities Certification

•

Introduction to Midwifery

•

The Care Certification

Hobbies and Lifestyle •

Animal Physiotherapy Certification

•

Introduction to Reptile Care Certification

•

Canine Communication Certification

•

Makeup Artist Diploma

•

Cattery Business Certification

•

Nail Technician Diploma Award

•

Children’s Story Writing Diploma

•

Organic Gardening Certification

•

Crime Writing Diploma

•

Painting and Decorating Certification

•

Dog Grooming Diploma

•

Pet Psychology Diploma

•

Dog Training: Train Your Dog to Walk on a Treadmill Certification

•

Rabbit Care Certification

•

Exercising at Home or Outdoors Certification

•

Rat/Mouse/Hamster Care Certification

•

Fitting Room Advise Certification

•

Reflexology

•

Floristry Academy Diploma

•

Kids Party Planner

•

Garden Design and Maintenance Diploma

•

Full Body Massage

•

Horse Care and Stable Management

•

Script Writing Certification

•

How to Use Garden Herbs Certification

•

Selling Your Arts and Crafts Certification

•

International Massage Diploma

•

Stray and Feral Welfare Management Certification

•

Introduction to Animal Care Certification

•

Tarot Card Reading Certification

•

Introduction to Cat Behaviour Certification

•

Travel Writing Certification

•

Introduction to Cat Grooming and Health Certification

•

Urban Gardening

•

Introduction to Feline Care Certification

•

Writing Skills Certification

•

Introduction to Feng Shui Certification

•

Zen Gardening Certification

•

Introduction to Kennel and Cattery Management Certification

•

Reiki Certification

•

Crystal Healing Certification

•

Introduction to Photography Certification

•

Colour Therapy Certification

•

Professional Aromatherapy Certification

FSB Training Courses

14

Hospitality and Tourism •

Applying for Alcohol Licensing Certification

•

Hotel Reception Administration Certification

•

Bartending Certificate

•

Hotel Reception Certification

•

Being a Sommelier Certificate

•

How to be a Successful Waiter/Waitress Certification

•

Event Management Logistics and Troubleshooting Certification

•

Nightclub and Bar Security Certification

•

Events Management Certification Level 2

•

Restaurant Management Certification Level 2

•

Events Management UK Certification

•

Travel and Tourism Certification Level 2

•

Hotel Management Certification Level 3

•

Kids Party Planner Certification

•

Working in the Service Industry Certification

Human Resources •

Absence Management Certification

•

HR: Working with Vendors Certification

•

Costs and Causes of Employee Turnover Certification

•

Human Capital Management Certification

•

Dealing with HMRC in Relation to New Employees Certification

•

Human Resources Certification Level 2

•

Defining HR Certification

•

Introduction to Contracts Of Employment Certification

•

Developing a Compensation & Benefits Package Certification

•

Introduction to Employment Law Certification

•

Modern Slavery Awareness Certification

•

Discipline and Grievance Certification

•

Onboarding Best Practices Certification

•

Ensuring Adequate Staff Levels Certification

•

Onboarding Tools Certification

•

Equality, Diversity & Discrimination Awareness Certification

•

Parental Rights Certification

•

Hiring Employees Certification

•

Recruitment Consultant Certification

•

Hiring for a Diverse Workforce Certification

•

Recruitment Strategies Certification

•

HR: Creating an Employee Handbook Certification

•

Safer Recruitment Certification

•

HR: Protecting Confidentiality Certification

•

Sick Leave Certification

•

Termination of Employment Certification

Medical and Mental Health •

Chinese Medicine Certification

•

Medical Acupuncture Certification

•

Concussion Awareness Certification

•

Mental Health Awareness Certification

•

Coronavirus Awareness

•

Mental Health First Aid Certification

•

Counselling Certification

•

•

Criminal Psychology Certificate

Mental Wellbeing in Children and Young People Certification

•

Dementia Awareness Certification

•

Naturopathy Certification

•

Dental Care Certification

•

Pharmacy Assistant Certification

•

Depression Awareness Certification

•

•

Diabetes Awareness Certification

Professional Post-Traumatic Stress Disorder Counselling Certification

•

Eating Disorder Awareness Certification

•

Professional Relationship Counselling Certification

•

Epilepsy Awareness

•

Sepsis Awareness Certification

•

Grief and Breavement Counselling Certification

•

The Self Care Certification

•

Introduction to Child Counselling Certification

•

The Complete Menopause Toolkit Certificate

•

Introduction to Psychology Certification

•

UTI Sepsis Certification

•

Legionnaires’ Disease Awareness Certification

•

Health and Wellbeing Certification

FSB Training Courses

15

Personal Development •

Advanced English Spelling Certification

•

Learning Strategies Certification

•

Anger Management Certification

•

Learning to Learn Certification

•

Assertiveness Skills Certification

•

LGBTQ Awareness Certification

•

Body Language Certification

•

Life Hacks Certificate

•

Boost Your Concentration Certification

•

Listening Skills Certification

•

Building Your Confidence and Self-Esteem Certification

•

Master Talking to Anyone Certification

•

Commitment to Consistency Certification

•

Memory Enhancement Certification

•

Communication Basics Certification

•

Mindful Listening Certification

•

Decoding Direct/Indirect Messages Certification

•

Mindfulness Certification

•

Effective Decision-Making Certification

•

Motivation Skills Certification

•

EFT – Emotional Freedom Technique Certification

•

Myers–Briggs Theory and Test Certification

•

Emotional Intelligence Certification

•

Neuro-Linguistic programming Certification

•

Finding Your Perfect Career For Success and Enjoyment (CareerRadar) Certificate

•

Neuroplasticity: Rewire Your Brain for Success Certification

•

Handling Conflict in High-Value Relationships

•

Preparing for an Exam Certification

•

Handling Conflict in Low-Value Relationships Certification

•

Problem Solving Certification

•

Hourly Planning and Habits Certification

•

Promoting Positive Behaviour Certification

•

How to Build Resilience Certification

•

Success Habits Certification

•

How to Programme Your Mind for Success Certification

•

Tackling Procrastination Certification

•

How to Stop Procrastinating Certification

•

Success Habits Certification

•

Identifying Causes of Conflict Certification

•

The Art of Persuasion Certification

•

Improve Your Assertiveness Certification

•

The Basics of Critical Thinking Certification

•

Improve Your Social Skills Certification

•

The Importance of Ethics Certification

•

Improving Personal Effectiveness Certification

•

The Power of the Mind Certification

•

Interpersonal Skills Certification

•

The Power of the Mind Certification

•

Learn Speed Reading Certification

•

The Science of Happiness Certification

•

Learning Impressive Telephone Techniques Certification

•

The Secrets of Body Language Certification

Professional Development •

Boost Your Work Efficiency Certification

•

Life Coaching Certification

•

Career Planning Certification

•

Mentoring and Coaching People Certification

•

Confidence On Camera Certification

•

Note Taking Certification

•

Dealing with Difficult People and Situations Certification

•

Practical Leadership Skills Certification

•

Developing a Career Strategy Certification

•

Presentation Skills Certification

•

Establishing Credibility as a Speaker Certification

•

Prioritisation Certification

•

Extremism and Terrorism Awareness Certification

•

Public Speaking Certification

•

How to Handle Criticism at Work Certification

•

Punctuation Mastery Certification

•

How to Write Better Emails Certification

•

Questioning and Listening Techniques Certification

•

Influencing People Certification

•

Rational Decision Making Certification

•

Interviewing Skills and CV Writing Certification

•

Win-Win Negotiations for Conflict Resolution Certification

•

Interviewing Skills Certification

FSB Training Courses

16

Sales and Marketing •

Achieving Sales on the Telephone Certification

•

Managing a Sales Team Certification

•

Advertising and Marketing Certification Level 2

•

Marketing Certification Level 2

•

Body Language as a Sales Tool Certification

•

Marketing Plan Writing Certification

•

Buying and Selling Online Certification

•

Negotiating and the Concept of the Three P’s Certification

•

Closing Techniques Certification

•

Networking for Sales Professionals Certification

•

Cold Calling Certification

•

Product Pricing and Sales Negotiation Certification

•

Content Creation Certification

•

Reddit Marketing Certification

•

Converting Leads into Sales Certification

•

Retail Analytics Certification

•

Copywriting Masterclass Certification

•

Sales Certification Level 2

•

Creating a Marketing Plan Certification

•

Sales Funnels for Beginners Certification

•

Digital Marketing Certification Level 2

•

Sales Pitching Certification

•

Estate Agency – Scottish System Certification

•

Sales Talk – Understanding the Jargon Certification

•

Evaluating a Marketing Plan Certification

•

Sales Tools and Technology Certification

•

Handling Objections & Overcoming Barriers to Sales Certification

•

SEO for Business Certification

•

Skills to Succeed at Selling Certification

•

Social Media for Business Certification

•

Social Media Marketing Certification

•

The Four P’s of Marketing Certification

•

The Power of Influence & Motivating People to Buy Certification

•

How Retargeting Works Certification

•

How to Become a Social Media Influencer Certification

•

How to Close More Sales Certification

•

Instagram Marketing Certification

•

Introduction to Google Ads Certification

•

Introduction to Reddit Marketing Certification

•

The Purpose of Advertising Certification

•

Social Media Careers Certification

•

Writing Sales Proposals Certification

•

Key Mistakes to Avoid When Marketing Certification

•

YouTube Channel Marketing Certification

•

Make an Impression Every Time Certification

•

YouTube Masterclass Certification

•

Making Your Sales Pitch Certification

•

Facebook Advertising

Teams and Management •

Communication Techniques for Managers Certification

•

Key Tools and Knowledge for Team Leading Certification

•

Conducting Employee Appraisals Certification

•

Leading Effective 1-1 Meetings Certification

•

Conflict in the Workplace Certification

•

Leading Team Meetings Certification

•

Construction Management Certification Level 1-3

•

Managing Teams Certification

•

Constructive Feedback Certification

•

Thomas-Kilmann Conflict Mode Instrument Certification

•

Designing Effective Teams Certification

•

Transport Management Certification Level 2

•

Essential Skills for First-Time Managers Certification

•

Warehouse Management Certification Level 2

•

Facilities Management Certification Level 2

•

Warehouse and Transport Management Certification

•

How to Manage Virtual Teams Certification

•

Working in Teams Certification

•

Inspirational Leadership Certification

FSB Training Courses

17

Performance hub Explore our range of resources that drive real behaviour change, elevate performance and build high-performing teams.

Videos

20

Podcasts

21

Skills Challenges

21

FSB Training Courses

18

Performance hub Videos •

A Question of Evidence

•

WHAM! Managing a Team

•

Absenteeism: Getting a Grip Part 1

•

What To Say When It’s Someone Else’s Fault

•

Absenteeism: Getting a Grip Part 2

•

What To Say When Someone Annoys You

•

Agreeing Development Objectives

•

What To Say When Someone Breaks a Commitment To You

•

Agreeing Objectives that Actually Happen

•

What To Say When Someone Criticises You

•

Before I Forget

•

What To Say When Someone Disagrees With You

•

Being a Better Listener

•

What To Say When Someone Has An Antisocial Habit

•

Challenging Your Assumptions

•

What To Say When Someone Is Being Difficult

•

Change: What Managers Must Do

•

What To Say When Someone Is Late

•

Coaching: The Power of Questions

•

What To Say When Someone Is Wrong

•

Concentration Skills for Busy People

•

What To Say When Someone Rejects Change

•

Dealing with Distractions

•

What To Say When Someone Wants To Chat

•

Enabling Motivation

•

What To Say When There’s a New Team Member

•

Establishing Credibility

•

What To Say When You Are Asked To Host a Meeting

•

Feedback: Fixing Performance Problems

•

What To Say When You Are New On The Job

•

From Mate To Manager

•

What To Say When You Are Too Busy To Say Anything

•

Inheriting a Poor Performer

•

What To Say When You Encounter An Ethical Breach

•

Internal Networking

•

What To Say When You Experience Sexual Harassment

•

Jerky Eye: Mistakes We Don’t See

•

What To Say When You Make Someone’s Role Redundant

•

Learning from Mistakes: The No Blame Gain

•

What To Say When You Need Extra Resources

•

Making Change Happen

•

•

Managing In The Shadow of Your Predecessor

What To Say When You Need People To Think Outside The Box

•

Managing Other People’s Time

•

•

Managing The Expert Worker

What To Say When You Need Someone To Do Something Differently

•

Managing The Older Worker

•

What To Say When You Need Someone To Help You

•

Managing Your Time in the Modern Workplace

•

What To Say When You Need To Break a Commitment

•

Meaningful Collaboration

•

What To Say When You Want Someone To Do Something

•

Performance Objectives That Work

•

What To Say When You Want Someone To Listen

•

Pippa’s Call: First Impressions Matter

•

What To Say When You Want To Coach Someone

•

Preventing Mistakes in Your Emails

•

What To Say When You Want To Criticise

•

Productive Meetings

•

What To Say When You Want To Praise Someone

•

Receiving Feedback

•

What To Say When You’ve Had a Great Idea

•

Stress: Say it to Slay it

•

What To Say When Your Boss Doesn’t Notice Your Work

•

Supporting a Bereaved Colleague

•

What To Say When Your Boss Gives You Too Much To Do

•

Taking Accurate Telephone Messages

•

What To Say When Your Personalities Clash

•

Team Health

•

What To Say When a Colleague Is Negative

•

Understanding your Payslip

•

What To Say When a Customer Complains

•

Using Competencies Successfully

•

What is Coaching?

•

Using your Competency Framework

•

Working in Uncertain Times

•

WHAM! How to Manage a Team Summary

•

Workspace Wellbeing

•

You Can’t Do It All Yourself

FSB Training Courses

19

Podcasts •

A Sense of Belonging

•

Neurodiversity: Beyond Box Ticking

•

Being Courageous at Work

•

Optimising Learning Experiences

•

Being Curious

•

Powerful AI Prompts

•

Coaching for Inclusion

•

Practical Positive Thinking

•

Collaboration at Work

•

Psychological Safety

•

Embracing Neurodiversity

•

Resilience: Part 1 Mindset

•

Happiness at Work

•

Resilience: Part 2 Wellbeing

•

Hybrid: The grown-up way of working

•

Revealing the Confident You

•

Improving Working Relationships

•

Secrets of Better Sleep

•

Inclusion Moments

•

State of Mind

•

Inclusive Meetings

•

Take a Breath

•

Invaluable Introverts

•

Talking about Feelings at Work

•

Kindness at Work

•

Talking about Menopause at Work

•

Learning For Life

•

Thriving Through Change

•

Listen Up!

•

Trust in Teams

•

Making Remote Teams Work

•

Unblurring Work-Life Boundaries

•

Managing your Workload

•

Virtual Meetings

•

Meaningful Mentoring

•

When a Colleague has Cancer

•

Mental Health Awareness at Work

•

Whole-Life Balance

•

Money Matters

•

Your Career, Your Responsibility

Skills Challenges •

A New Recruit

•

Forget Me Not!

•

Addressing Bad Habits

•

Fresh Perspectives

•

Are You Delegating Enough?

•

Giving Objective Feedback

•

Aspiring Managers

•

Good Question

•

Authenticity at Work

•

Growth Conversations

•

Being Accountable

•

Growth Mindset

•

Building Instant Rapport

•

Honest Conversations

•

Can You Help Me, Please?

•

Leadership

•

Change For Good

•

Leading an Exhausted Team

•

Coaching Questions

•

Learn From Mistakes

•

Communicating Your Vision

•

Learn To Listen

•

Concentrate, Concentrate!

•

Make Room For Kindness

•

Conducting Interviews

•

Make Time For What Matters

•

Conflict Resolution

•

Making New Connections

•

Continuous Improvement

•

Managing Anxiety

•

Dealing With Negativity

•

Managing Energy At Work

•

Emotional Engagement

•

Managing With Integrity

•

Empowering Introverts

•

Managing Your To-Do List

•

Environmental Impact

•

Modern Meetings

FSB Training Courses

20

•

Moving Into Management

•

Specific Feedback

•

Multitasking

•

Taking Feedback Well

•

Overcoming Age Discrimination

•

The Making Of A Mentor

•

PDRs: Asking For Feedback

•

Tidy Desk, Tidy Mind

•

Performance Conversations

•

Understanding Collaboration

•

Positively Disagreeing

•

Understanding Commercial Awareness

•

Presenteeism and Burnout

•

Understanding Imposter Syndrome

•

Psychological Safety At Work

•

Understanding Motivation

•

Question Your Assumptions

•

Understanding Your Pay

•

Remote Workers Unite!

•

Upwards Influencing

•

Requesting Resources

•

Well Written

•

Responding To Microaggression

•

Working In Shared Workspaces

•

Righting Incorrect Emails

•

Working Wisely With AI

•

Sound Thinking

•

Writing Effective Objectives

FSB Training Courses

21

Face-to-face Training All courses are delivered at your business site and last a full day (9:30 - 4:30 with an hour for lunch).* Courses start from £695 + VAT - location dependant. Please note, once booked nothing can be changed and no refund can be given for cancellation or date changes.

Emergency First Aid in the Workplace (EFAW) Max attendees: 10

Customer Service Max attendees: 12 Always interacting with customers? This course will raise awareness of providing exceptional customer service and develop the practical skills needed to deliver this every time.

Through a mix of lectures, presentations and practical scenarios, you’ll cover: basic life support/CPR, dealing with incidents in the workplace, acting safely, promptly, and effectively in an emergency, casualty management and more. On completion of the course, participants are awarded a Level 3 qualification in Emergency First Aid.

Management Skills Max attendees: 12 New to management or not undertaken any formal training? This course will introduce you and your team to successful management techniques that you need to succeed with confidence as a new manager.

Leading a Team Max attendees: 12 Want to learn how you can develop employee skills and improve team performance in your business? This course for middle management and team leaders looks at core management skills, tools and techniques required to create a high performing team.

Presentation Skills Max attendees: 12 Want to master practical skills to improve public speaking? This course will cover how you can deliver effective, engaging presentations.

Train the Trainer (not sector specific) Max attendees: 12 Suitable for training professionals at all levels who would like to deliver engaging, inspiring and effective learning to their delegates. You’ll explore the essential training skills of a successful trainer and promote an understanding of how to teach delegates in the most effective way.

Senior Managers Max attendees: 12 This course is ideal for those looking at their first general management role or are about to be promoted to senior manager or director positions. You’ll explore and practice a range of specific skills essential to leadership in the business environment.

Sign into your member dashboard to access face-to-face training. *Face-to-face courses are not CPD certified, however you will receive a certificate of attendance.

FSB Training Courses

22

Start learning today Unlock big savings on business essentials when you join the Federation of Small Businesses. FSB Training is just one of many member benefits designed to help small business owners like you to succeed.

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Log in to your member dashboard to find out how to access this benefit.

fsb.org.uk/membership/benefits/fsb-training FSB Training Courses

If you require this document in an alternative format 23 please email accessability@fsb.org.uk