FSB 7231 Bootcamp Spring into Success Programme (4)

For support For protection For business

Wednesday 18 March 2026 TBXH Croydon

Business Bootcamp Spring into Success

Sponsored by

#FSBbootcamp

Programme Breakfast 8:30 - 9:25

Registration and networking

Morning Session 9:25

Welcome Host – David Clare and welcome from FSB and TBXH

9:40

Speak up & stand out: The secret weapon of every business owner Tanya Moody

10:00

Customers for life: The 8 elements of an unforgettable customer Sam Bowden

10:20

Hello from the exhibitors

10:30

Roundtable talks (x3)

11:10

Break and meet the exhibitors

11:30

What’s working, what’s changing: A 2026 small business conversation Panel Discussion

12:00

Hello from the exhibitors

12:10

Winning public contracts: What SMEs get wrong and how to fix It Helen Roberts

12:25

Lunch and networking

Afternoon Session 13:10

Roundtable talks (x3)

14:00

Measuring your success Bayo Igoh

14:20

Top take aways

14:40

Networking and meet the exhibitors

15:15

Thank you and close

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Host David Clare David Clare is the founder of Exposed Design Consultants, leading a multi-award-winning graphic design business based in London. With over 35 years of experience, he specialises in branding, retail design, and corporate communications.

David believes in the power of great design to build trust and drive success, helping to reshape industry categories across supermarkets, high street banking, and travel retail.

His impactful work benefits clients of all sizes.

As our FSB London Events Champion, he advocates for positive business change and champions the value of strong local communities. www.exposed.co.uk

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Speakers Tanya Moody Tanya Moody is a keynote speaker on boundaries, burnout and self-leadership for ambitious corporate women and underrepresented leaders who are done with people-pleasing and playing small. She helps founders and business leaders to use their voice to set clear boundaries, protect their energy and communicate with authority, so they can grow their impact and income without sacrificing their wellbeing.

Drawing on years of real-world leadership experience, Tanya turns “I don’t want to rock the boat” into bold, values-led action at work and on stage.

Known for her straight-talking, funny and deeply relatable style, she shows audiences how to speak up, stand out and take up space in every room they’ve worked hard to be in. tanyamoodycoaching.co.uk

Sam Bowden With 18 years of retail leadership experience, Sam Bowden is on a mission to elevate the customer experience on the high street. Having won the Harrods Award for Customer Excellence and led UK Sales and Training for two global customer experience companies, Sam understands what it takes to turn everyday retail interactions into memorable moments that drive sales and loyalty.

Through his business, Enjoy The Journey, Sam brings luxury-level service techniques to high street retailers through practical, in-person training. His workshops focus on customer experience, sales performance, and team wellbeing, helping retail teams not just sell, but create experiences that keep customers coming back. enjoythejourneyconsulting.co.uk

Bayo Igoh Bayo of Bigoh Coaching is a Business Coach and Mentor with a proven track record supporting senior leaders, entrepreneurs, start-ups, and SMEs across the voluntary, public, and private sectors. He helps business owners move beyond constant busyness by building the tools and systems they need to thrive, without sacrificing wellbeing. As FSB Lewisham Lead, Bayo combines coaching expertise with a strong commitment to supporting and connecting local businesses bigohcoaching.com

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Speakers Panel Host: Caron Pollard With over 20 years’ experience, Caron is a Strategic Advisor helping SME founders, PLC leaders, and investors grow and invest confidently in new international markets. Working across international strategy, real estate, and infrastructure, they support cross-border expansion and capital deployment across sectors including aviation, construction, healthcare, education, and property. Also, Caron is FSB’s Croydon Lead. caronpollard.com

Panellist: Clare Flaxen Clare is an Ivy League–trained Cognitive Behavioural Therapist and mindset trainer who combines clinical expertise with practical, wellbeing-first strategies.Now running a private therapy and mindset practice, Clare works with individuals and organisations, with a specialist focus on female founders, creatives and entrepreneurs.

Clare is the founder of the Stretch Mindset Method, a CBT-based framework that helps people build a healthier relationship with growth and challenge through workshops, talks, training programmes and 1:1 support. https://clareflaxen.com

Panellist: Rowlando Morgan Rowlando is an experienced all-round economist. He is the founder and Director of Full Circle Economic, a UK based economic consultancy. He provides economic analysis, focusing on areas that include infrastructure, the environment, macroeconomics, as well as local and international economic development. fc-economics.com

Panellist: Toni Martin Toni is the founder of Ascendz, where she works with established service businesses to strengthen digital capability and support the practical adoption of automation and AI. Her work focuses on helping organisations build robust, scalable systems that work across teams, enabling leaders to modernise how their businesses operate without adding unnecessary complexity. ascendz.co

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Speakers Panellist: Tahlia King Tahlia is the Marketing Manager for growing small businesses, bringing clear structure and commercially focused decision-making to marketing without the need for an agency or in-house team.

She supports founders to move away from reactive activity and focus on what really drives business growth. https://www.marketingmanagerand.co

Panellist: Tiago Lourenco Tiago is the founder of Structured PM Ltd and a certified Project Manager.

He helps small and growing businesses create structure, build processes that enable growth, and follow data protection standards. Tiago created GDPR StepWise, a simple ten-step system that makes compliance easier and more affordable for small companies. Based in London, he works with business owners to build better processes and set up systems that support long-term growth. Also, Tiago is FSB’s Southwark Lead. www.structured-pm.com

Panellist: Gbemi Shitta Gbemi is the founder of SweetDoughThings, an award-winning food business specialising in vegan, sugar-free and allergen-friendly confectionery, supplying direct-to-consumer, retail, hospitality, and corporate gifting markets. She is an experienced founder with hands-on expertise in building and scaling a product-led business, from concept and formulation through to market entry, buyer engagement, and commercial growth. We are proud to have Gbemi as our FSB London Export Policy Lead. sweetdoughthings.co.uk

Panellist: Jackie Stewart Jackie is a qualified accountant and certified coach, and owner of Angelee CC Ltd. With over 40 years of experience in accounting and 15 years of teaching vocational subjects, she brings finance to life in a practical, clear, and engaging way.

Jackie has delivered courses and workshops on financial management, QuickBooks, IT, and personal money management, combining her passions for finance, teaching, and coaching. She now supports business owners through coaching and consultancy, helping them create simple systems to manage personal and business finances with confidence, clarity, and calm, enabling sustainable growth and wealth creation. www.angeleecc.com

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Roundtable Speakers Colin Crooks MBE - Intentionality Colin is a serial social entrepreneur, business coach, lecturer and adviser.

His latest book, Prosper with Purpose, draws on his experience to guide business owners on how to grow their business and, at the same time, enjoy the life they envisaged when they started it. His passionate but pragmatic approach has helped him set up 5 award-winning social enterprises employing over 1,000 long-term unemployed people. One of these, Green-Works, gained the Queen’s Award for Enterprise: Sustainable Development. He currently mentors small business owners, delivers the UK government’s Help to Grow programme, hosts a podcast called Stressing Values, and advises several charities. intentionality.co.uk

Paul Coady - ComplianceLnD Paul has over 25 years of experience in compliance and financial crime prevention and has worked in Dublin, London, and New York, leading teams and programmes across the UK, US, EMEA, APAC, and Africa. In November 2023, Paul founded ComplianceLnD, a specialist international consulting and professional education practice based in Bromley and focuses on helping firms and employees to understand and navigate the often-complex legal, regulatory, and risk landscapes. Paul is a member of FSB London’s Fighting Crimes Against Business Policy Group. compliancelnd.com

Nigel Davies – PIN Creative PIN Creative helps businesses untangle their brand, making them more relevant (through insight), more unique (through storytelling), and more memorable (with engaging naming and visual identity).

Led by Nigel Davies, an independent brand consultant with over 25 years in the creative industry, PIN Creative combines strategy, creativity, and business expertise to help clients solve brand challenges and gain clarity.

His signature process, Untangle Your Brand, designed to demystify branding and support small business owners, was awarded Best SelfEmployed Business at the FSB Celebrating Small Business Awards 2024.

Also, Nigel is FSB’s Greenwich Lead. untangleyourbrand.com/pincreative

Cheryl-lya Broadfoot – Soul’s Compass Cheryl-lya Broadfoot, founder of Soul’s Compass, is a Project Manager and creative problem-solver dedicated to fostering community collaboration for healthier businesses and lives. As an author, coach, and mentor, she is passionate about helping small charities and micro-businesses not just survive, but truly thrive. Cheryl-lya is FSB’s Women in Business Event Lead. soulscompass.net

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Roundtable Speakers Jamila Daley-Jeffers – Get That Money Leaders come to me when income feels heavy, trust feels fragile, and the pressure to deliver is draining their energy.

What changes isn’t just the numbers; it’s how leaders think, decide, and lead when revenue, partnerships, and reputation sit on their shoulders.

I help leaders responsible for income, partnerships, and trust make better decisions, grow sustainable revenue, and protect their energy, using meaning-led strategy and practical AI. My work sits at the intersection of leadership, revenue responsibility, human connection, and culture. I help teams move away from reactivity and burnout towards clarity, confidence, and long-term growth.

I’m Jamila, the founder of Get That Money and The Female Founders Table, and have spent over a decade delivering keynotes, training, and strategic advisory work across charities, universities, and purpose-driven organisations across the UK. www.jamiladaleyjeffers.com

Helen Roberts – CPG Executive Consulting and MyGrowthPod® Helen Roberts is a multi-award-winning business growth strategist and founder of CPG Executive Consulting and MyGrowthPod®. She works extensively with micro and SME businesses nationwide, delivering funded growth programmes in partnership with local authorities and ecosystem partners.

Helen specialises in helping businesses become strategically ready for scale, including positioning for public sector procurement, improving commercial resilience, and building structured growth systems that drive measurable impact. cpgexp.com www.mygrowthpod.com

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Exhibitors Federation of Small Businesses (FSB) FSB is for support, for protection, for business, offering FSB members a wide range of vital business services including advice, financial expertise, support, and a powerful voice heard in government.

Established in 1974, FSB is now the UK’s largest membership organisation for small businesses and the self-employed. Members enjoy an exclusive package of great value business services covering tax, legal, HR, business banking, networking and more. www.fsb.org.uk

Built by industry experts, for businesses serious about scaling their consumer brand onto shelves and beyond. www.behindshelves.com

ComplianceLnD ComplianceLnD is an international consulting and professional education practice based in the UK. We are uniquely dedicated to supporting, protecting, and empowering individuals and businesses across all sectors in practically understanding and navigating risk, governance, compliance, fraud, and financial crime prevention. We directly support the smallest to largest of clients on the simplest to most complex of needs and indirectly through trusted partnerships with professional and industry bodies. www.compliancelnd.com

Ascend ADHD Ascend Entrepreneurs is a members community which supports neurodiverse business owners who want more consistency, clarity, and sustainable growth. Created by neurodiverse founders and shaped by hundreds of hours of performance coaching, it’s built around the real day-to-day challenges of running a business — staying focused, following through, and keeping momentum when life and work compete. This isn’t a business programme.

It’s practical support, accountability, and connection designed to help members stay on track and grow with confidence. ascend-adhd.com/the-ascent-programme

Ascents Group Behind The Shelves is a retail accelerator programme helping ambitious consumer brand businesses turn great products into retail-ready brands. Through insider knowledge from the consumer goods industry, practical education, buyer insights and real-world frameworks, we demystify retail, remove gatekeeping, and help businesses confidently navigate and secure retail listings with a commercially viable offering.

Spring into Success

Daniel & Joseph Daniel & Joseph is a South London based digital marketing and web design agency supporting startups and SMEs with practical, results-driven solutions. Their services span website design and development, SEO, digital marketing, branding and lead generation. The team works closely with business owners to build strong digital foundations that support growth, visibility and long-term commercial success. www.danielandjoseph.com

Genie AI. Solutions Genie AI Solutions helps small businesses capture more leads and save hours every week using intelligent voice and chat agents. These AI assistants answer enquiries, qualify prospects, book appointments, and follow up automatically, so you never miss an opportunity. Designed for busy owners, our systems turn conversations into customers while freeing up time to focus on growth.

Genieaisolutions.co.uk

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Grow London Local

London Fire Brigade (LFB)

Grow London Local is the one place to access all the support needed to grow your business. Whether you’re a hairdresser, wholesaler, mechanic, or any small business owner, Grow London Local has got your small business covered. Browse their free online resources, attend a networking event, or book a complimentary consultation with a Business Support Manager who will help identify your needs and direct you to available support.

London Fire Brigade is one of the world’s leading fire and rescue services, providing emergency response, fire prevention, and advice to businesses across London. Through proactive engagement, fire safety checks, post-incident guidance, and collaboration with local business groups, we help organisations understand their legal duties, reduce risk, and protect people, property, and livelihoods while strengthening community safety.

www.growlondonlocal.london

www.london-fire.gov.uk/safety/the-workplace/ business-engagement

Insight2Marketing

North London IT Support

Insight2Marketing is led by Vee Roberts, a Croydon FSB member and strategic brand and marketing leader with over 29 years’ experience. Serving clients globally, the agency provides consultancy, courses, networking events and coaching designed to drive visibility, income and sustainable growth. Vee also leads Insight2Social, delivering website development and structured social media management aligned to commercial strategy and measurable business performance.

North London IT Support offers proactive maintenance, expert helpdesk support and cybersecurity solutions that keep your SME protected 24/7. We’re more than just tech experts; we’re real people who love what we do and make IT a positive experience. Whether your business needs ongoing support or a one-off solution, we tailor our services to fit your needs. Swing by our stand where IT meets great conversation, problem-solving and a little bit of fun.

www.insight2marketing.com

www.northlondonitsupport.com

Inmisceo Inmisceo is the leading technology and community company enabling trainers and training providers to be more impactful, scalable, and profitable. Through The Business of Training Accelerator, we help founders sharpen strategy, scale delivery, and grow with confidence. Our free service, Ecojourni, helps SMEs assess their sustainability and set practical actions with credible impact, including access to expert support. Founded by Jan van Delsen, Inmisceo supports SMEs to grow with focus, confidence, and integrity. Jan is our FSB London’s Skills Policy Lead.

Nuskin Operating within Nuskin, we deliver premium, science-driven skincare and wellness solutions built on a rock-solid scientific foundation. With over 60 inhouse scientists and collaboration with more than 150 experts across 25 leading universities and institutes worldwide, the brand has invested more than $1 billion in research and innovation since its inception, supporting sustainable growth and long-term business partnerships globally. beautywellnesslife.mynuskin.com

inmisceo.com

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Orchard Employment Law Founded in 2015, Orchard Employment Law has grown into a multi-award-winning team of employment lawyers and HR professionals supporting over 300 UK businesses. We provide clear, proactive, and personalised employment law and HR advice with a prevention-first approach that avoids costly disputes. Committed to ethical, transparent services without lengthy contracts, we empower confident leaders, foster positive workplaces, and deliver practical solutions with clarity and compassion.

The Cyber Resilience Centre for London (CRC) The Cyber Resilience Centre for London is a police-led, business-focused partnership that provides SMEs with the tools and knowledge they need to stay safe from cybercrime. They understand the pressures of running a business in London and provide jargon-free, actionable guidance to increase your cyber resilience.

All their services are government funded, so there is no cost to SMEs and they can be accessed by signing up as a free member.

orchardemploymentlaw.co.uk

www.londoncrc.co.uk/community/join-our-community

PPC Kingdom LTD

Total Wellbeing Matters

PPC Kingdom is a digital marketing agency specialising in pay-per-click advertising and much more. We work with businesses of all sizes to plan, run and improve advertising across platforms like Google Ads, Meta Ads and more. Our approach focuses on clear communication, practical strategy and measurable outcomes. We also offer a free PPC audit and consultation and are always happy to discuss how paid media can help your business.

Total Wellbeing Matters is an award-winning mental health and wellbeing training provider. They deliver Mental Health First Aid England courses alongside bespoke workshops, consultancy services, and CPDaccredited training. Their work supports business owners and managers to provide effective support for employees, equipping individuals with practical toolkits to better manage their mental wellbeing.

www.ppckingdom.com

Rapid Office Rapid Office provides unique commercial furniture solutions for small businesses and offers a variety of services with the emphasis on creating great customer relationships. Our services include office interior planning and design, furniture solutions and relocation services, to name a few. We pride ourselves on customer care and delivering a high-end product. www.rapid-office.com

Spring into Success

www.totalwellbeingmatters.com

Untangle Your Brand® Branding doesn’t need to be complicated. I help business owners untangle their brand so it’s relevant, unique, and memorable. Untangle Your Brand® brings together positioning, messaging, visual identity, and tone of voice into one way of working — not just a logo, but a brand that makes sense to your audience and supports your business as it grows. untangleyourbrand.com

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Workwear4Business Workwear4Business is an independent supplier of embroidered workwear and branded clothing, helping businesses present a professional and consistent image through high-quality custom workwear. A division of Elmcroft Business Services, we are based in Swanley, Kent, just off Junction 3 of the M25 and ideally located to serve customers across Kent, London and the South East, with nationwide delivery throughout the UK. workwear4business.fullcollection.com

Zempler Bank Smart, simple digital banking built for small businesses and start-ups. Great as your main account or an additional one, you can apply in minutes with no credit checks. Zempler Bank is an FSB Business Banking partner, with FSB members receiving special benefits including cashback on card spend and free transactions. It also comes with low-cost cash banking via the Post Office. www.zemplerbank.com For FSB members, please apply through the FSB portal to obtain the special tariff: www.fsb.org.uk/membership/benefits/businessbanking

Zoomfilms Zoomfilms is a Kent-based video content agency creating promotional video for businesses of all sizes.

We don’t make video just because everyone else is; we create purposeful, strategic content that unlocks business opportunities, builds brand trust, and drives real results across your digital platforms. We offer payment plans to help spread the cost and use AI tools smartly to stretch your budget further. Chat to us today. www.zoomfilms.co.uk

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Support that powers your success.

Protection that keeps your business safe.

Business tools to help you grow.

Our members benefit from: • A 24/7 legal advice line.

• £100,000 employment tribunal insurance.

• £100,000 tax investigation protection.

• A debt recovery service.

• Local and national networking events.

• Exclusive business banking deals and discounts. …and so much more, all starting from just 53p per day!

Join today Start your membership with us Visit fsb.org.uk/join-us for more information

Frank Jay Chilli Shop Ltd