2014-2019 F&CS Strategic Plan

2 0 1 4 - 2 0 1 9 F A M I LY & C H I L D R E N ’ S S E R V I C E S

STRATEGIC PLAN

WHO WE ARE Family & Children’s Services is a leading provider of behavioral health care and family services for people of all ages in Tulsa and surrounding communities.

Today, we provide 49 life-changing programs in mental health, substance abuse and family services. Our dedicated staff heal traumatized and hurting children, strengthen individuals and families, and provide hope and recovery for those battling mental illness and addiction.

We give our clients hope and set them on the path to recovery and in the process make our community a better place for all.

2014 - 2019 Family & Children’s Services Strategic Plan

FAMILY & CHILDREN’S SERVICES 50 PROGRAMS 1.

Access to Visitation Services

26. Jail Diversion/Offender Screening

2.

Adult Psychiatry

27. Legal Aid Services

3.

Call Center

28. Medication Clinic

4.

Case Management

29. Mental Health Court

5.

Comprehensive Home-Based Services (CHBS)

30. Mental Health Intake Department

6.

Child Trauma Center

31. Morton Clinic

7.

Children’s Mental Health

32. Program of Assertive Community Treatment

8.

Children’s Psychiatry

33. Parent Aide

9.

Community Outreach Psychiatric Emergency Services (COPES)

34. Parenting & Relationship Programs 35. Patient Assistance Program

10. Counseling Services

36. Peer Recovery Support

11. CrisisCare Center - Inpatient

37. Pharmacy

12. CrisisCare Center - Respite

38. Re-entry

13. Drug Court

39. Rehab and Group Treatment

14. DUI School

40. School-Based Services

15. Employee Assistance Program (EAP)

41. Specialized Outpatient Services (SOS)

16. Early Childhood Development Family Support

42. Substance Abuse Treatment

17. Female Diversion

43. Swift Adoption

18. Family in New Directions (FIND)

44. Systems of Care (SOC)

19. Gambling Services

45. Transitional Care Services

20. Graduate Student Internship Program

46. Tulsa County Family Court

21. Health Home SAMHSA

47. Tulsa Housing Authority Treatment Services

22. Helping Children Cope with Divorce

48. Wellness Program

23. Home Based Trauma Treatment

49. Women in Recovery (WIR)

24. Home Studies

50. Women in Recovery Culinary Arts Food Service

25. Homeless Services »» Behavioral Health Services »» Homeless Outreach »» Library Initiative »» Projects for Assistance and Transitions from Homelessness (PATH) »» Tulsa Housing and Recovery Program (THARP)

2014 - 2019 Family & Children’s Services Strategic Plan

OUR MISSION Family & Children’s Services promotes, supports and strengthens the well-being and behavioral health of adults, children and families.

STRATEGIC VISION »» F&CS will be the leading provider of behavioral healthcare and family services in Tulsa metro and Northeastern Oklahoma and be known as a great place to get care. »» F&CS will be visionary and stay at the forefront of the behavioral healthcare industry and will be an early adopter of changes emerging in clinical practice and service delivery. »» F&CS will be the premiere organization for investing resources as a result of being a high performing, data driven organization that produces the best possible outcomes for those we serve. »» The vast scope of F&CS programs will be well known in the community. »» F&CS will be the best place to work and train. »» F&CS will have the financial and organizational strength to respond to current and emerging community needs and opportunities for greater community impact.

2014 - 2019 Family & Children’s Services Strategic Plan

LIFE-CHANGING SERVICES Since 1925, Family & Children’s Services (F&CS) in Tulsa has led the way to ensure that low income at-risk children, families and individuals with a variety of emotional, behavioral and family problems have a place to turn for professional help. These problems, if untreated, can lead to family breakdowns, divorce, child abuse, trauma, school dropout, financial instability, depression, suicide, impaired functioning, addictions, substance abuse and imprisonment.

Core services are offered regardless of income and insurance coverage and include: counseling and family therapy; bereavement services; family preservation; child trauma; early childhood family support; parenting, relationship and divorce adjustment classes; child trauma treatment; children’s mental health and psychiatry; adult mental health and psychiatry for those with serious mental illness; psychiatric crisis services including 16-bed crisis stabilization unit, crisis respite unit and mobile response, Women In Recovery and addiction treatment.

WE MAKE A DIFFERENCE »» We help people through loss, challenging life transitions and times of crisis. »» We help strengthen families. »» We help reunify families. »» We help children get adopted. »» We restore children’s well-being. »» We help divorced parents and their children learn to cope. »» We heal children from the traumatic effects of abuse. »» We prevent suicides. »» We reach out to the homeless. »» We help people recover from mental illness and addiction. »» We provide treatment alternatives to incarceration for non-violent, addicted women. »» We enhance relationship and parenting skills.

In other words, we help clients rebound from adversity and live life with a sense of mastery and hope.

We change lives!

2014 - 2019 Family & Children’s Services Strategic Plan

CORE VALUES Organizational Excellence & Accountability »» DIVERSITY AND INCLUSION – We are committed to promoting a culturally competent staff and ensuring a diverse organizational culture which is inclusive and welcoming to all people. »» EXCELLENCE – We are committed to excellence. Staff strive to be their best and deliver the highest quality care to all we serve. »» DATA-DRIVEN – We collect, benchmark and analyze data to drive organizational decisions. »» FINANCIAL STEWARDSHIP – We accept the responsibility of the public trust and hold the highest standards of accountability and transparency. »» INTEGRITY AND ETHICS – We adhere to the highest level of professional standards and code of ethics. »» FUN – We like to sprinkle the workday with some fun. »» FACILITY AND ENVIRONMENT – We value attractive facilities and intentionally create a warm and welcoming therapeutic environment for clients and staff. »» TECHNOLOGY - We are committed to a high technology environment to enhance client services and organizational effectiveness. »» STAKEHOLDERS – We value the unique contributions of our various stakeholders who invest time, talent and financial resources to the agency. »» DYNAMIC CULTURE OF COOPERATION AND COMMUNICATION – We promote an organizational culture where cooperative teamwork and effective communication are paramount. »» STRATEGIC AND FORWARD-THINKING – As agents of change, we value strategic, future-oriented thinking.

2014 - 2019 Family & Children’s Services Strategic Plan

CORE VALUES Service Excellence & Innovation »» ACCESS TO SERVICES – We assure rapid access and availability to services and utilize branch locations and co-location with other entities to help underserved populations. »» RECOVERY-ORIENTED – We focus on recovery, resiliency and wellness while working with clients to define and achieve each individual’s best possible outcome. »» CUSTOMER SERVICE – We promote a customer service philosophy of accessible, engaging affordable, convenient and quality services. »» COMMUNITY NEEDS RESPONSIVENESS – We respond swiftly to changing demographics and emerging community needs. »» PARTNERSHIPS – We promote strategic partnerships and collaborations to enhance service delivery. »» EVIDENCE-BASED PRACTICES – We are early adopters of evidence-based practices to ensure the highest quality of care. »» COMPASSIONATE AND CONFIDENTIAL – We treat clients with respect and dignity, and uphold privacy and confidentiality. »» STRENGTH BASED – We build on family and individual personal strengths. »» ADVOCACY – We advocate for clients’ needs, mobilize formal and informal resources and engage in public policy activities. »» PERFORMANCE AND QUALITY IMPROVEMENT (PQI) – We are a results-oriented, continuous improvement organization focusing on quality of care. »» PROFESSIONAL DEVELOPMENT – We ensure extensive staff development and training opportunities for professional staff and interns.

2014 - 2019 Family & Children’s Services Strategic Plan

STRATEGIC CHALLENGES EXECUTIVE SUMMARY Rapid and continuous changes in the behavioral healthcare industry will have a dramatic impact on service delivery and business operations. To continue to thrive, we looked ahead to understand the trends, disruptive forces, strategic challenges and opportunities that will shape our industry, our agency and those we serve.

Detailed information follows on the next few pages.

2014 - 2019 Family & Children’s Services Strategic Plan

STRATEGIC CHALLENGES IMPACTING FINANCES OF THE AGENCY »» Growing complexity of payer paradigms, contracting and other nonprofit funding methods, requiring rigorous business process management and third party billing expertise. »» There is growing pressure to deliver services at the lowest cost to achieve the greatest outcome. »» Dramatic healthcare transformation will require adaptation in financing and service delivery.

Oklahoma’s refusal to participate in Medicaid expansion decreases revenue to serve the poor. »» We must understand the turbulent, changing business environment in which we operate and the expectation of our payers. »» Payers require organizations to enhance quality, manage performance and measure outcomes. »» Payers interested in funding networks, strategic partnerships and shared-service models to resolve specific problems to improve client outcomes. »» The new norm will be increased competition in a performance-driven market.

STRATEGIC CHALLENGES IMPACTING AGENCY PROGRAMS »» Social and economic conditions will continue to worsen for the poor. »» Population is growing older and more diverse. »» Radical change is on its’ way in how we deliver services and pay for care for those with SMI and addiction problems. »» The pressure is on to innovate, adapt, succeed and gain competitive advantage. »» Technology innovations and neuroscience will drive service delivery transformation. »» A new Electronic Health Record with enhanced capability will require employee adaptation to optimize its full potential. »» Accountability and measuring outcomes will be essential.

2014 - 2019 Family & Children’s Services Strategic Plan

Advance programs and clinical service delivery and optimize clinical outcomes.

Leverage the power of emerging behavioral health care technology.

Continuously improve quality of care and foster a culture of excellence and continuous improvement.

Advance agency recognition, visibility, branding and advocacy.

Promote Board diversity, engagement and excellence.

GOAL 4

GOAL 5

GOAL 6

GOAL 7

GOAL 8

2014 - 2019 Family & Children’s Services Strategic Plan

Build a strong business and finance platform to prepare for changing payer financing models and agency growth.

Develop a diversified fundraising development portfolio to sustain programs and fund future growth.

GOAL 2

GOAL 3

Be the employer of choice in the Tulsa metro behavioral healthcare marketplace.

GOAL 1

STRATEGIC GOALS 2014-2019

650 S. Peoria Avenue | Tulsa, OK | 918.587.9471 | www.fcsok.org