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GET A

CLOSER

VIEW

Even before you set foot ashore, you realize how truly extraordinary Dominican Republic is. The arrival of the cruise ship to any of the three world-class harbors: Santo Domingo, La Romana or Samanรก, is nothing short of spectacular, with views of the impressive mountain landscape, wonderful marine life and other splendid sights as you travel through. Sail to the Dominican Republic. The adventure of your dreams is closer than you think.

GoDominicanRepublic.com


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C R OW N B AY ST. TH O M AS

W ES T IN DI AN

CO M PA NY ST. TH OM AS

FR ED ER IKST ST. CROI X

ED

Y DO CK GA LLOWS BA CROI X ST.

A GREAT CRUISE STARTS WITH A GREAT PORT. OR FOUR. Head toward a cruise destination both you and your passengers will appreciate. The four ports of the U.S. Virgin Islands offer well-established cruise destinations with newly renovated and fully appointed facilities. Additionally, St. Croix offers highly efficient bunkering services. Plus, our white sand beaches, turquoise waters and picturesque towns offer all the island experiences your passengers are looking for. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.

800.372.USVI Š2011 United States Virgin Islands Department of Tourism.


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FLORIDACARIBBEAN CRUISE ASSOCIATION Executive Committee

CRUISING

THE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE Third Quarter 2011

Cover Image

Micky Arison Chairman & CEO Carnival Corporation

Spotlight 19 New Orleans Welcomes Back FCCA Platinum Conference

Daniel J. Hanrahan President & CEO Celebrity Cruises 23 Discover How Puerto Rico Does It Better at the 18th Annual FCCA Conference and Trade Show

Karl L. Holz President Disney Cruise Line Richard E. Sasso President & CEO MSC Cruises (USA) Inc. Kevin Sheehan FCCA Chairman, CEO Norwegian Cruise Line Stephen A. Nielsen Vice President, Caribbean & Atlantic Shore Operations Princess Cruises

FCCA Staff

Puerto Rico Photo credit: Puerto Rico Tourism Company

Departments 7

President’s Letter

10 Cruise Industry News & Platinum Highlights

Omari Breakenridge Manager of Communications & Design

64 Faces in the Industry

Terri Cannici Director, Special Events

66 Meetings and Greetings With the FCCA

Adam Ceserano Senior Vice President James Kazakoff Senior Director, Membership & Event Operations Jessica Lalama Executive Assistant Justin Paige Communications & Marketing Administrator Michele M. Paige President Florida-Caribbean Cruise Association (FCCA) 11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026 Phone: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: info@f-cca.com Cruising Magazine © 2011 ~ All Rights Reserved. Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited. To subscribe or change your address, please send requests to info@f-cca.com

27 Lines Charting Rough Waters: Some Ways Cruise Lines Stay Profitable in a Tough Market

33 The Power of Partnerships - Developing a Sustainable Cruise Industry in the Caribbean

Features 16

Atlantis, Paradise Island and Florida-Caribbean Cruise Association Discover Atlantis In Two-Day Summit

36

‘Tis the Best of Times for Aruba’s Cruise Industry

38

Belize, Mother Nature’s Best Kept Secret: A Capital of Adventure and the Caribbean Gateway to Central America and Mayan Culture

43

The Cayman Islands’ Underwater Playground

46

Curaçao to Host 19th Annual FCCA Cruise Conference and Trade Show

FCCA Member Lines AIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information, services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.

Third Quarter 2011 • Cruising Magazine 5


PHOTO : Denis VINSON-CORBIS - © Comité du Tourisme des îles de Guadeloupe

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Basse-Terre, Grande-Terre, La Désirade, Les Saintes, Marie-Galante

the 5 sides of paradise Guadeloupe Islands Tourist Board (European Office) 23/25, rue du Champ de l’Alouette - 75013 Paris Tél. : +33 (0)1 40 62 99 07 - Fax : +33 (0)1 40 62 99 08 E-mail : infoeurope@lesilesdeguadeloupe.com www.lesilesdeguadeloupe.com


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President’s Letter “If we are together, nothing is impossible. If we are divided, all will fail.” -Winston Churchill Strength in numbers is a familiar concept and one that we frequently employ in our business operations. We constantly rely on our partners – not just for funds, but also ideas, input, support, etc. They are the ones we turn to when we want to expand or when we need a helping hand. Of course, reliable and knowledgeable partners can be hard to find, especially without the right resources. This is why the FCCA exists: to develop cooperative and synergistic (Left to right) Jaime López Díaz, Chief Development relationships with our destination partners at both the public Officer, Puerto Rico Department of Economic and private sectors and help them actualize our wealth of Development and Commerce, Michele M. Paige, José resources and know-how. R. Pérez-Riera, Secretary of Economic Development and Commerce and Mario González Lafuente, Executive Director, Puerto Rico Tourism Company

This is also one of the main focuses of our 18th Annual Conference & Tradeshow in San Juan, Puerto Rico, which will be taking place from October 3-7. Its balance between business sessions, social functions and the tradeshow, coupled with the attendance of dozens of cruise executives, representatives from destinations’ governments and over a thousand players from all facets of the industry, create the perfect forum for the exchange of information and industry trends, sharing of ideas and cultivation of business relationships that can lead to valuable partnerships. Beyond providing all of that, the Conference really epitomizes what the FCCA Platinum and Associate Membership offers, as this is just one of many events with the same goals in mind, along with our year-round projects and publications to ease and promote communications between our partners: our Platinum and Associate Members, member cruise lines and their executives, destination partners’ public and private sectors and all other players in the industry, as we all benefit each other and serve as partners to the industry. This edition of Cruising focuses on some of our partners, such as Aruba, Atlantis, Belize, the Cayman Islands and Puerto Rico. It shows one of the other ways that we bring our partners and the cruise executives together to learn from each other and cultivate business and worthwhile relationships through the events like the Platinum Conference and Atlantis Summit. Also featured is a piece written by Jamie Sweeting of Royal Caribbean that shows how sustainable tourism really requires partnership, as well. So take a minute or an hour to learn a little about partnership by reading through this edition, or experience it first-hand at the 18th Annual Conference & Tradeshow in San Juan, Puerto Rico from October 3-7. Respectfully yours,

Michele M. Paige President, FCCA

Third Quarter 2011 • Cruising Magazine 7


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Cruise Industry News & Platinum Highlights During the Final Weeks, Passengers Take Advantage of Carnival Cruise Lines and Mobile Bay

Carnival Cruise Lines’ Elation is scheduled to sail out of Mobile for good at the end of October, but that hasn’t stopped guests from taking advantage of what Mobile Bay has to offer before heading off to the Western Caribbean. Many cruise passengers are booking rooms a couple of days prior to their departure so they can visit the more than 25 attractions in Mobile Bay, eat fresh seafood from the Gulf and take in the sights and sounds of the ever-emerging arts community. Also offered are ‘Park and Cruise’ packages with free parking and shuttles to the ship. Having these options available for those sailing out of Mobile has been a great economic asset to the city. On average, a family of four could spend anywhere between $300 and $600 for three days in Mobile before sailing off to Mexico. Port Canaveral Breaks Ground on New $60 Million Cruise Facility

With a ceremonial toss of dirt, construction officially began on a $60 million new cruise terminal facility at Port Canaveral, slated for completion next July. The $26.6 terminal will feature a sleek, mod10 Cruising Magazine • Third Quarter 2011

ern design with two-story atrium and be able to simultaneously embark and disembark passengers. It will include a 1100-seat waiting area and will provide space for showcasing Brevard County and the Central Florida region. In addition to the terminal, the new facility will include a new $23 million pier, $3 million gangway, and $7.5 million parking garage with a covered walkway and firstlevel retail shops. The project is led by Skanska of Orlando, FL and Ivey Construction of Rockledge, FL. Dominican Republic’s Puerto Plata Region Attracts Carnival Corporation’s $65 Million Modern Cruise Terminal

Dominican Republic Minister of Tourism, Francisco Javier García, officially announced the construction of a modern cruise ship terminal in the magnificently pristine Puerto Plata region in the Port of Maimon on Dominican Republic’s North Coast. The $65 million investment by Carnival Corporation ensures the vibrant rebirth of this unique region. Puerto Plata is known for its authentic, rich Dominican culture in walkable cities and towns resting along the Atlantic coast and features amazing hotels, restaurants and eco-adventures in nearby moutains, waterfalls, caves, and beaches ideal for windsports. The new cruise terminal will accomodate up to two ships and construction may begin by Oct. 2012. According to preliminary studies, Puerto Plata will welcome 250,000 cruise passengers in the first year and up to 600,000

in following years. The new terminal in Maimon Bay, just north of the city of Puerto Plata, will feature shopping, parks, an aquatic environment, and many new public amenities. Carnival Corporation noted that Puerto Plata features excellent conditions as a tourist destination, a rich historic center, lots of restaurants and hotels, and a levee in good condition. But what really convinced them was the way in which the Minister of Tourism motivated them to understand the region’s assets during the 17th Florida Caribbean Cruise Association Conference held in Santo Domingo in 2010. The qualities and beauty of the area and the modern new cruise facilities are expected to create a northern gateway into the large island nation’s pristine North Coast and lush green land beyond. Although the terminal will be built and operated by Carnival Corporation, other cruise lines will also call on Puerto Plata. For more information on Puerto Plata, visit: GoDominicanRepublic.com. Port Canaveral Breaks Ground on New $60 Million Cruise Facility Guatemala Puerto Quetzal Cruise Terminal: “The Experiences You Will Have In This Country Will Stay In Your Heart Forever”

We are very pleased to be back with a new cruise season in the Pacific shore of Guatemala. Everything is set to welcome the travelers and crewmembers, so they can enjoy exciting destinations and return home relaxed after experiencing the


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Cruise Industry News & Platinum Highlights many new and different cultures of Guatemala. The fun will not only be for those taking a tour to Antigua, the Pacaya Volcano or the beautiful coffee farms in the mainland; many new attractions will be offered at the Terminal so travelers and crew members can taste and feel a bit of Guatemala and our culture without leaving the terminal grounds.

duty-free shops, public telephone service, drinking water supply for the ships and ecological treatment for organic and inorganic dangerous waste, anti-fire system, bunker, car rental, mooring, continuous free transportation for passengers and crew, terminal-city-terminal. Puerto de Guaymas: The New Destiny of the Sea of Cortez

Seven Seas Cruises, which now operates out of Port Everglades, will join its sister company Oceania Cruises at the Port of Miami. Oceania has been headquartered at the Port of Miami since the upscale cruise line’s start up in 2003. The combined brands of Regent Seven Seas and Oceania Cruises will account for more than 30 ship calls annually.

We hope to receive many ships during this coming season!

Bill Johnson, Director for the Port of Miami, said Regent Seven Seas will bring a new high-end brand to the Port’s already distinguished fleet.

Guatemala Tourism Board, in conjunction with port authorities and private sector, appreciates the support from Royal Caribbean International to the Guatemala Cruise Industry.

Both Oceania and Regent ships will berth at the Port’s newly renovated Cruise Terminal J. The Port of Miami has invested nearly $3 million on facility renovations and dockside improvements.

Port Of Progreso: Gateway To The Mayan World

The Port is strategically located in the Yucatan Peninsula, which offers plenty of fun and services to make your stay a unique experience. It is your starting point to the Mayan World, a major attraction for visitors in search of nature, folklore and a culinary experience. Progreso’s cruise terminal specializes in cruise ships and ferries, covers 13.6 acres, has two docks and the capacity to serve two fourth-generation mega cruise ships simultaneously. The north and south piers are 984-feet long, with a 30-foot draft, and also has a 590-foot long pier, with a 23-foot draft dock, to receive ferries. The passenger terminal has immigration offices, stores, bars, a pool, a playing area,

After the good results obtained in the year 2011 with the cruise arrivals of Holland America Line’s Oosterdam and Zaandam and Azamara Journey of Azamara Club Cruises, Puerto de Guaymas was consolidated as one of the best products of the Sea of Cortez route. Several passengers said that the tours offered were classified as unique. Disney Cruise Line confirms for the first time the arrival of Disney Wonder to Guaymas on January 2, 2012. Disney Wonder has a capacity of 2400 passengers and brings a crew of 950 people, with a length of 964 feet. Port Of Miami To Welcome Regent Seven Seas Cruises Prestige Cruise Holdings, the parent company of Oceania Cruises and Regent Seven Seas Cruises, and a market leader in the upper premium and luxury segments of the cruise industry recently announced it will be relocating Regent’s operations to the Port of Miami. Beginning in the fall of 2012, Regent

Trinity Air Ambulance European Rescue

On August 10th, 2011 at 2:34 AM, Trinity received a call for help from a Coral Springs firefighter. He explained that one of his fellow firefighters and her friend were critically injured in a motor vehicle accident while on holiday in Romania. The friend had sustained a serious spinal cord injury. The physician in Bucharest told the patient's family that there was, "no hope for recovery." By that evening, Trinity had successfully air evacuated both patients from Bucharest to Athens, Greece so they could receive advanced medical treatment. Once stabilized in Athens, Trinity dispatched another full medical team to Athens for the second transport leg home. Trinity safely transported the ventilated critically injured patient the 14 flight hours back to Fort Lauderdale. Third Quarter 2011 • Cruising Magazine 11


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Cruise Industry News & Platinum Highlights Upon Trinity's safe arrival in Florida, a helicopter transported the vented patient to a local trauma center. Thanks to Trinity's rapid response and coordination, both patients are back in the US receiving the medical care they need! Gray Line Guatemala is Now Blue Planet Tours

Gray Line has now adopted the new brand "Blue Planet Tours" to conduct its business in Guatemala. Under the slogan "A world of adventure", Blue Planet Tours will actually improve the already great quality services provided under the Gray Line brand and focus on a more eco-conscious strategy. Blue Planet's brand immediately projects images of our beautiful Earth floating in space and the urgent need to take better care of our home. We believe that by educating our guests on the eco-systems they visit and the need to protect them, we are creating a better future for humanity. For more information please contact Alessandro Mencos at +1-786-866-7886 or amencos@blueplanettours.com.

The USVI Department of Tourism’s official, free “My Virgin Islands” smartphone app is the newest way for cruise passengers to explore St. Croix, St. John and St. Thomas. With an active network connection, app users can seamlessly peruse USVI photo and video galleries, view webcam footage throughout the islands and access recipes and site reviews, to name a few. Even without an active connection, you’ll have one-touch access to view business listings, add and remove bookmarks, review travel tips and taxi rates and access trivia games and event listings. Check with your mobile provider for network coverage and terms and conditions for using your device while in the U.S. Virgin Islands. To download or learn more about the app, visit www.myvirginislands.com.

FONATUR Operadora Portuaria Brings Its Wealth of Experience and Offerings to Mexican Ports

Stay in the loop on USVI developments, deals and events in real-time by checking out the USVI Department of Tourism on Facebook (Facebook.com/VisitUSVI) and Twitter (twitter.com/USVIMockoJumbie). Get to St. Barts With Speed, Style and Savvy with the Great Bay Express Great Bay Express: A High Speed Ferry operation to the French Ethnic

Get Social in the U.S. Virgin Islands

Island St. Barts, established by the owner of "Bobby's Marina". Strategically located in Philipsburg, the capital of SintMaarten, minutes from the Juliana airport & 45 minutes across the waters to St. Barts. The vessel “Shantiwa", a 12 Cruising Magazine • Third Quarter 2011

Louisiana built aluminum 65' mono-hull flying under the strict British MCA supervision. The hull design makes it perfect to give as comfortable of a ride as possible. A refreshing cold towel & 3 seating option shaded deck, open rooftop and one air-conditioned salon makes the trip most memorable & enjoyable. The total capacity is 134 passengers, with a cruising speed at 23 knots, along with 3 scheduled daily departures to and from St. Barts with a level of service previously unavailable with Island travel (onboard entertainment, valuated ceilings, big, comfortable seats with lots legroom & a magnificent view).

FONATUR Operadora Portuaria is the subsidiary of FONATUR (Mexico, National Trust Fund for Tourism development) in charge of the Port Authority of Cabo San Lucas in B.C.S, Huatulco in Oaxaca and, most recently, Zihuatanejo in Guerrero, three of the best touristic ports in Mexico, with wide acceptance from the cruise industry, due to its touristic vocation and excellent service (supported by 14 years within operation of ports, as well as marinas management at the Sea of Cortes and Huatulco, golf courses and recreational parks). The experience and commitment of FONATUR is a characteristic of these three ports, like the first Cruise Service Center for cruise passengers at Cabo San Lucas, which helps tourists to have a


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Cruise Industry News & Platinum Highlights most pleasant stay at the destination. We assure you that you will find everything you are looking for in our ports, from outdoor activities, extreme sports, golf, commercial shopping and archeological sites to peaceful beaches to relax and enjoy your stay. Discover Mexico Park Cozumel Awarded Certificate of Excellence

Because of its favorable ratings and reviews from international travelers, the renowned website TripAdvisor.com, leader in travel recommendations, has awarded its prestigious “Certificate of Excellence 2011” in the “Attractions” category to DISCOVER MEXICO Theme Park, located in Cozumel, Mexico. This important distinction obtained by the company is a testament to its positive record of several years of traveler’s opinions, those who know DISCOVER MEXICO first-hand and therefore post honestly and objectively. To date, more than 80 validated TripAdvisor users, some of them "senior" travelers, have given DISCOVER MEXICO a score of 4.5 out of 5.0, an approval rate of 95%.

A Small Island Embracing Big Plans

Aruba, the “one happy island”, is truly a vacationer's paradise, especially now that projects are underway to upgrade and beautify the urban and port areas in and around the capital city of Oranjestad. Initiated in late 2009 by the government of Aruba, the multi-year plan named “Bo Aruba” (Your Aruba) will revitalize the downtown area, improve the quality of life in the center of Oranjestad, and encourage a return of the pedestrian population. Once the various phases of the program are completed, the on-island experience of Aruba’s visitors will be greatly enhanced. Facilities such as restaurants, cafés, water fountains, and recreational parks will all play an integral role in attracting the public and creating a welcoming environment for fun and relaxation, making Oranjestad a “one happy fascinating city” day and night. Belize: “Mother Nature’s Best Kept Secret”

This park was also named one of the five most important attractions of Cozumel in 2011 by TripAdvisor’s VISITORS GUIDE. Marcos Martinez, DISCOVER MEXICO’s CEO, points to the excellent comments that many TripAdvisor users have posted about the park’s facilities and cultural events, but above all, the quality service of its guides.

As one of the last unspoiled places on earth, Belize offers travelers the richly rewarding authenticity they seek in a Caribbean getaway. Being a popular stop on the cruise line circuit, this tropical par-

adise is nestled between Mexico to the north and Guatemala to the west and south. For generations, the Englishspeaking people of Belize have demonstrated a commitment to preserving the country's unique charms. Belize offers a land rich in natural beauty and steep in the history and culture of its Maya past. Renowned for having the second-largest barrier reef in the world, Belize's pristine waters, exotic marine and wildlife, lush unspoiled landscapes and superb diving truly make it Mother Nature's Best Kept Secret. Whether a cruise passenger stops for a day visit or an extended stay, activities are bountiful. For more information on how you can be one with Belize, visit www.travelbelize.org or call toll free: 1-800-624-0686. Explora Caribe Tailored for You

Tours:

Custom

Explora Caribe Tours has been in the land tour based industry, hosting guests from cruise ships since 1996. We have matured into one of the leading tour agencies in Mexico by focusing in adventure and nature oriented tours. We have made a name in Mexico as one of the safest and most experienced operators. We realize, however, that there is no growth and future unless we evolve, as does the cruise ship guest. In our fifteenyear history, our tours have matured from guided tours in one specific port to interactive adventures that bring the communities of the seven different ports we offer our tours in Mexico to the forefront of the guest experience. Third Quarter 2011 • Cruising Magazine 13


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Cruise Industry News & Platinum Highlights By offering port designed tours that highlight the uniqueness of the specific area of the port and its surroundings, we bring our guests a comprehensive view of the area by molding our tours to the best each port has to offer. Our name gives the guest the security that if they view the area with Explora Caribe Tours, they know they are in the best hands while in port, and we also guarantee our cruise ship partners the professionalism and safety they have come to expect from us. What Sets Dolphin Cove Apart

Jamaica locations Ocho Rios, Montego Bay, Negril Ocho Rios—next door to Dunn’s River Falls—is more than a “Swim with Dolphins” attraction; it is a park where one can spend the day and enjoy the beach, snorkeling and petting the stingrays, mini boat rides, nature walks to interact with birds, snakes and iguanas, swim with and view shark show, restaurants and exquisite shopping along the Boardwalk at Pirate Village. Negril has the added excitement of Camel Riding. In Grand Cayman, you swim with the dolphin in the ocean, their natural habit. Guests enter along the paths of a “Cayman Forest” and look out for an iguana or butterfly passing by; the birds will meet you and sit on your shoulder. Leave from the personal dock for your visit to the world famous Sting Ray City. Guests can also feed and swim with the tarpons. St. Vincent and the Grenadines: Many Reasons Why It’s a Growing Destination 14 Cruising Magazine • Third Quarter 2011

The terminal boasts a 3,000-square-foot VIP lounge, divisible into two or three private lounges. The 31,500-square-foot disembarkation area is designed for a luggage lay-down process.

St. Vincent and the Grenadines consist of 32 unspoiled islands stretching for 150 sq. miles. Visitors to our main island will be treated to nature at its best with visits to our captivating La Soufriere volcano, blacksand beaches, lush rain forests, cascading waterfalls and our Botanical Garden, just to name a few. Our Grenadine islands possess some of the best waters for sailing, snorkeling and teem with spectacular coral reefs. Arriving cruise visitors will be impressed by our main Cruise Ship Terminal Complex with its north and south berths that accommodate vessels of up to 300 meters and 100 meters. Managed and operated by the St. Vincent and the Grenadines Port Authority and located in capital city Kingstown, the cruise complex has gift shops, restaurants, telecommunication/internet services, an information office and a pick-up/set-down area for land and water taxi service. As a growing cruise destination, the people of St. Vincent and the Grenadines warmly welcome all our visitors. Port of Houston Authority: Bayport Cruise Terminal The Bayport Cruise Terminal can both handle some of the largest cruise vessels and deliver a premier level of service. The terminal has more than 96,000 square feet in a single story with a second-story boarding corridor. The terminal can serve over 4,000 cruise guests per vessel call within its separate embarkation and disembarkation areas. Cruise guests will appreciate an adjacent parking lot with 800 to 1,000 spaces that also feature amenities such as valet parking. The 12,500-square-foot embarkation area seats 600 cruise guests and can accommodate up to 55 check-in stations.

The cruise terminal is supported by a strong airport system and exciting attractions, which are sure to make it one of the United States’ top cruise homeports. News from the Mobile Alabama Cruise Terminal We are really sad here in Mobile. On October 22 the Carnival Elation leaves for its new home in New Orleans. We do wish her the best! We have been the homeport to the Holiday, the Fantasy and now the Elation. Our journey has lasted seven years with Carnival. We feel we have a friend and we hope that one day they will come back and join us. Our Mobile family will miss them. But do not put Mobile out! We are talking with several cruise lines at the present time. We hope that they will see what a great port we are and what a great drive market Mobile is. We are ready and willing to support another cruise ship. Please give us a call and let us make you an offer you just can’t refuse!! Sheila Gurganus, General Manager UBM Live Upcoming Events UBM Live is the organizer of Cruise Shipping Miami, the premier gathering of international cruise line owners, operators and suppliers. The annual event includes the State of the Industry session, 4-day cruise conference, and a 3-day exhibition with 7 specialized supplier pavilions. The next event takes place March 12-15, 2012 in Miami Beach, FL. Other events organized by UBM Live include Cruise Shipping Asia, taking place in Singapore, November 16-18, 2011, Seatrade Med, taking place in Marseille France, November 27-29, 2012, and Virtual Events. For more information, visit www.cruiseshippingmiami.com UBM Live is a member of United Business Media plc.


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Atlantis, Paradise Island and Florida-Caribbean Cruise Association Discover Atlantis In Two-Day Summit

A

tlantis, Paradise Island hosted the Florida-Caribbean Cruise Association (FCCA) for a successful two-day summit from June 3-4, 2011. The landmark summit gave the FCCA and top cruise executives the opportunity to see the majesty of Atlantis, Paradise Island’s ground-breaking attractions, world-class accommodations and experience the one-of-a-kind guest experience the destination resort offers.

Atlantis, Paradise Island was welcomed as Platinum Members of the FCCA in January 2011 - a status that marks the resort’s ongoing commitment to building a stronger partnership base with key cruise lines and improving tourism to the Bahamas.

George Markantonis, president and managing director of Kerzner International Bahamas Limited, opened the event. The summit also featured appearances by major industry figures, such as Kevin Sheehan, CEO for Norwegian Cruise Lines and chairman of the FCCA; Michele Paige, the president of the FCCA; and Paul Burke, Atlantis’ COO. During the opening ceremony, cruise line executives and FCCA officials were hosted to a private dolphin exhibition and special dinner. Cruise line officials were educated with presentations on the Atlantis marine and water park operations by Michelle Liu, VP of marine aquarium operations; Teri Corbett, VP of marine mammal operations; and Henry Bain, director of sales and marketing for the Marine and Water Park Division.

From left to right, Henry Bain, Atlantis Marine and Water Park Director of Sales and Marketing, Teri Corbett, Vice President of Marine Mammal Operations, George Markantonis, President and Managing Director of Kerzner International Bahamas Limited, Michele Paige, President of the FCCA, Don Strickler, Senior Director Marine and Water Park, Michelle Liu Vice President, Marine Aquarium Operations, Mark Gsellman, Senior Vice President and General Manager Marine and Water Park Operations and Mr. Paul Burke, Chief Operating Officer Atlantis.

The second day of the summit, cruise executives, including officials from Carnival Cruise Lines; Royal Caribbean Cruises Limited; Disney Cruise Line; Norwegian Cruise Line; and Princess Cruises, met with Atlantis Marine and Water Park senior management to discuss potential cruise ship business plans for the Atlantis resort. “The FCCA is one of Atlantis, Paradise Island’s most important business relationships,” said Bain. “This summit and our continuing efforts to build stable, long-lasting relationships with the cruise line industry are vital not only to Atlantis, but the Bahamas as well.” 16 Cruising Magazine • Third Quarter 2011

From left to right, Justin Paige, FCCA, Adam Ceserano, Sr. Vice President, FCCA, Michael Ronan, Vice President of Government Relations Royal Caribbean, Michele Paige, President, FCCA, Patrick Schneider Director of Tour Operations Royal Caribbean, Megan Shaw, Analyst Royal Caribbean, Matthew Sams, Vice President Holland America, Elvis Barr, Manager Sales and Marketing Atlantis, Larry Stauffer, Manager of Port Adventures Disney Cruise Lines, Lily Urrutia, Manager of Tour Operations Norwegian Cruise Lines, Henry Bain Director of Sales and Marketing Atlantis, Lisa Jensen, Manager Tour Operations Princess Cruise Lines and Mark Gsellman, Sr. Vice President Atlantis Marine and Water Park Operations.


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Come play for the day.

Thrill seekers, get ready for Aquaventure, the Caribbean’s largest and most spectacular waterpark. With  acres of exciting water slides and river rides, you can take on the Power Tower, plunge from the Mayan Temple, or oat on a mile-long river journey before unwinding at one of  pools. Delight in a Beach Day, along miles of white sandy beaches. Feeling lucky? Try your hand at the hundreds of slots and table games in the Caribbean’s largest casino. Retail enthusiasts can shop the Crystal Court for haute couture or stroll Marina Village, a quaint, cobblestone plaza, surrounding the world-class Atlantis Marina.  million gallons of fun awaits you at Atlantis. Will you come out and play?

Crystal Court

Marina Village

80 Table Games

800 Slots

To learn about all the exciting ways to spend your day at Atlantis, please visit our cruise partners’ websites: Carnival Cruise Lines | Disney Cruise Lines | Norwegian Cruise Lines | Royal Caribbean International Or to begin oering these Atlantis Excursions through your cruise line, please contact PID-discoveratlantisoperations@kerzner.com.


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Photo Credits: Studio U

New Orleans Welcomes Back FCCA Platinum Conference By Chris Roberts

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n action-packed agenda, guest speakers, sampling of local food favorites, and Louisiana bayou discoveries highlighted the Florida-Caribbean Cruise Association’s return to New Orleans from July 8-13. Six years earlier, Platinum Members and cruise executives gathered in the vibrant Crescent City, shortly before Katrina arrived. The historic hurricane, the size of the Gulf of Mexico, left 88 percent of the city under water for three weeks. That was August 2005. If anyone needs to be reminded, New Orleans has recovered – completely. The Army Corp of Engineers finished a massive levy system. Memories of the Gulf oil spill have faded. Celebrated convention business once again rules, and the French Quarter remains an icon. Last year the city hosted 8.3 million visitors. Locals proudly remind us that the Super Bowl will be here again in 2013

– for an envious tenth time – first since Katrina. More than 75 conference attendees (some from six years ago) discovered what cruise passengers already know – a night or two in The Big Easy is a must. FCCA gave special recognition to Gary LaGrange, president and CEO for the port of New Orleans. “We wake up every morning with the intent to build a bigger and better community,” said Mr. LaGrange. “We’re not doing it alone. It is the cruise industry that brought life back to New Orleans after Katrina.” Carnival Cruise Line’s Gordon Buck remembered those tenuous times following the storm: “We had two ships docked here to house those who arrived to help in the aftermath.” Conference co-sponsor New Orleans

Tours excelled with site inspections of local attractions, including famous Oak Alley Plantation and the Jean Lefitte Swamp Tour. Lucky delegates were escorted by veteran guide Wolf Kassmeier and learned about visitor misperceptions. The Greater New Orleans Convention and Visitors Bureau works to dispel them. Platinum Members also were treated to a trip back in time with a theater dinner at the National WWII Museum. Machines and murals pay homage to the events and people during the 1930s and 1940s. The highlight is Beyond All Boundaries, an epic IMAX documentary film about the global conflict, presented in 4D and produced by Tom Hanks. Theater seats shake as bombs drop. Visual thrills include seeing the nose section of a B-29 Super Fortress being lowered into position to complete an aerial scene of flack and planes.

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Photo Credits: Studio U

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“I came out with a ‘wow,’” says David Randel, VP sales for Mobile’s Convention and Visitors Bureau. Allesandro Mencos, president of Gray Line Guatemala added, “The movie was a perfect history lesson for my kids – and me.” The museum (formerly known as the D-day Museum) hosted a buffet-style Cajun dinner (jambalaya & gumbo dishes), followed by entertainment in the spirit of Bob Hope saluting the troops and a performance by the Victory Belles, a harmonic trio of talented singers of a fare of oldies and goodies in typical Stage Door Canteen fashion. Judy and John Reeve from Cruise Ship Excursions were spotted doing a perfect lip-sync to I’ll Be With You in Apple Blossom Time. Spectacular additions are planned for the museum, including a restored PT boat. Platinum Members and cruise executives also visited the Audubon Aquarium and the Audubon Zoo, both considered among the nation’s best. “I haven’t been to a zoo since I was a child,” said Marco Cesar Navarro Lopez, VP marketing and sales for Costa Maya, Mexico. “It was great fun. I learned that elephants can forget.”

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The event’s festivities culminated with a cruise down the river that brought the Platinum Members and cruise executives to view the collection of Mardi Gras floats that will be parading the streets. After perusing these artistic masterpieces, the delegation was taken to a site of equal marvel, a lush outdoor setting lined with sprawling trees, vivid grass, verandahs, walkways and bridges, all set inside a building. Here, the guests were served catering from many of New Orleans’s best restaurants and had the chance to wrap up their business or personal discussions.

“One of the best parts about the Platinum meeting this year was the around- the-region overview with participants promoting their destination,” said Benoit Bardouille, CEO for Dominica Air and Sea Ports Authority. “I liked how everyone was able to give an update, like a news report, and talk about their latest developments. It brought the podium to the floor.” Additionally, delegates were able to address their specific business issues with cruise executives during one-onone appointments. Here are some of the points brought out from both the floor and cruise line meetings: “Issues with tendering are resolved; the dock is being resurfaced, and street vendors have been relocated to the nearby park,” told James Nesbitt, general manager, Belize Tourism Village.

Business agenda showcases destinations at Platinum Associate Member Advisory Council (PAMAC) Meeting Of course, business was still the main objective and was fostered and focused on during the PAMAC Meeting and one-on-one meetings.

Eduardo Gonzales of Discover Mexico Theme Park in Cozumel, reported he will now be the national advisor for cruise ships for the Mexican government. Marc Melville, co-managing director of Chukka Caribbean Adventures in Jamaica, recapped tour operations from the new port of Falmouth: “The carriage rides at Good Hope Great House


Photo Credits: Studio U

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are so popular we bought four more Persian draft horses.” Stafford Burrowes, managing director of Dolphin Cove (their latest addition is near Negril), added, “We do have a beautiful country to offer Caribbean travelers.” Aruba Ports Authority’s managing director, Alfonso Boekhoudt, announced that summer business is increasing. Additionally, land has been purchased near the pier to accommodate independent tour operators. For passengers, more good news – just step aboard the new walkway to head from the pier to downtown Oranjestad.

Bernard Michel reported results from a previous visit of FCCA officials – the capital Pointe-a-Pitre has secured a second Costa ship for the 2012-13 season. Direct from St. Thomas, the owners of Cruise Ship Excursions reported that the venerable Kon Tiki Party Boat tour has returned – better than ever. And Rick Graham, founder of Original Canopy Tours, traveled from Costa Rica to promote his new tour in San Juan – Aerial Tram, Butterfly & Aviary at La Marquesa Forest Park, 30 minutes from the pier. Mr. Graham also attended the FCCA conference in Honduras and told the audience, “It was necessary and provided an excellent venue for Central American partners to bring up their concerns.”

Bishen John, CEO for St. Vincent and the Grenadines Port Authority, told the audience about his nation’s improvements for cruise tourism: “We have upgraded the cruise terminal and 13 of our tourist sites, plus we are now marketing Tobago Cays National Park and Reserve. Right now an estimated 3,000 yachts anchor in the scenic lagoon annually.”

And let’s not forget the reminder from Kevin Watt with Kapitol Reef, the company known for award-winning snorkel gear, “People who do not get into the water are missing half of their vacation.”

Representing Guadeloupe, Olivier

Michael Kazakoff was one of a bevy of

guest speakers. The vice president of United Business Media, organizers for Cruise Shipping Miami, brought news of another global convention worth noting – Cruise Shipping Asia, November 11-18. “Asia’s appetite for travel supports why the continent grows in importance to the cruise industry,” said Mr. Kazakoff. “To the Americas, Asia’s outbound travel grew 20 percent last year – a whole different type of tourist.” After the PAMAC Meeting that highlighted the destinations’ and companies’ news and developments, the members were able to meet one-on-one with cruise executives of their choice to further expound on these new features, discuss further development, future itineraries, shore excursion/product inclusion onboard the ships and a number of other points of interest for the member or executive. The FCCA Platinum Conference showed that you can truly bring business and pleasure together and that the Big Easy is one of the best settings for this. Third Quarter 2011 • Cruising Magazine 21


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Discover How Puerto Rico Does It Better at the 18th Annual FCCA Conference and Trade Show

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ew places on Earth can boast of having the combination of natural beauty and urban attractions that Puerto Rico has. While the entire Island offers a rich bounty of nature’s beauties, San Juan offers attractions as diverse as its five hundred-year-old city: museums, galleries, shopping and excellent restaurants. During this next Florida-Caribbean Cruise Association Conference, we want you to discover for yourself how “Puerto Rico Does It Better.”

Puerto Rico, the main homeport in the Caribbean, receives around 1.2 million cruise passengers on a yearly basis. For the government of Puerto Rico, it is essential to execute initiatives that maintain Puerto Rico’s appeal for visitors. With the opening of new hotels, new attractions and new airlines servicing the destination, Puerto Rico has remained on the correct path toward achieving this goal. For example, the world’s second longest zipline adventure park, Toro Verde, was recently inaugurated. It is an ecological adventure where visitors glide through a rainforest canopy on a

lengthy cable system, providing them with a real bird’s-eye view of the treetops and its ecology. For children, Puerto Rico also has a new Natural History Museum and the Punto Verde eco-park, where they can learn about nature and how we can best preserve and protect our natural environment. Hacienda Campo Rico, located just fifteen minutes from San Juan, offers a wide range of activities, including horseback riding, ziplining, ATV’s, and golf. The Museum of Ponce has recently been re-inaugurated and offers a unique experience to visitors, along with the remainder 30-plus tours that Ponce has put together to offer the cruise lines. These new attractions only add to the experience of visiting El yunque Rainforest, the only tropical rainforest in the U.S. Forest Service system and the Forts of Old San Juan. Puerto Rico has also embarked on a multi-year redevelopment program for the San Juan Waterfront, which will provide a number of new attractions, hotels, parks, pedestrian and bicycle trails, interconnecting the waterfront with the old city, the Convention Center District and the Condado area. This

program includes major infrastructure developments, such as the Pier 3 canopy removal, which will now allow the next generation of cruise ships to dock in San Juan. As far as new hotels, in the last two years, two 5-star properties have opened their doors. The recently inaugurated W Retreat and Spa in Vieques already has been named to Condé Nast Traveler’s “2011 Hot List”, Travel + Leisure’s “2011 It List,” and voted best Caribbean island by Travel + Leisure. The W offers a unique and varied experience. While in Vieques, visitors can dive into thrilling water sports or rejuvenate at AWAY SPA by W Hotels; take a dip in the infinity-edged pool; immerse in the wonders of the Bioluminescent Bay, the world’s largest and brightest; and sample world-class cuisine by Alain Ducasse. The St. Regis Bahia Beach Resort in Puerto Rico has also been named to Condé Nast Traveler’s “2011 Hot List” and the Travel Professional Favorite. While at the Resort, guests can choose between a teeing off at the Robert Trent Jones, Jr. golf course; entering a world of pampering at the Remède Spa; savoring Third Quarter 2011 • Cruising Magazine 23


Photo credits: Puerto Rico Tourism company

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Jean-Georges’ acclaimed cuisine at Fern; lounging at the pool; or basking on pristine, sandy Bahia Beach. As Puerto Rico prepares to grow its homeport industry and expand its hotel offering, it also has to improve its air access. In the last two years alone, Puerto Rico has been able to add four international airlines that were previously not serving the market. Virgin Atlantic introduced a weekly direct flight from London and was followed a year later by British Airways with two weekly flights a year. Condor Airlines announced the establishment of two weekly direct flights from Frankfurt that will begin by the end of this year, and West Jet has recently announced that they will also begin servicing Puerto Rico with two weekly flights from Toronto. These four airlines have seen the potential that Puerto Rico has as a cruise- and land-stay market. The domestic air service of Puerto Rico from the continental United States has also grown in the last couple of years. Jet Blue has added new destinations to their portfolio, including Tampa, Hartford, Jacksonville, the United States Virgin Islands, and St. Maarten. Air Tran established a flight from Tampa and increased Baltimore frequency. The Government of Puerto Rico has also established a program to 24 Cruising Magazine • Third Quarter 2011

incentivize and grow the General Aviation market in the Island. These increases in air access are essential for Puerto Rico to maintain its position as the hub of the Caribbean. In order to remain competitive, the Government of Puerto Rico has also worked with the cruise industry in developing an aggressive incentives law to promote this $250 million industry. This new incentives law includes components to promote both homeport and transit visits through passenger head tax discounts and dollar incentives per passenger, incentives to promote provisioning in Puerto Rico, incentives for promoting the homeports in Puerto Rico, and an incentive to promote the development of new excursions. The incentives law provides a strong basis for growth. However, the Government of Puerto Rico has also embarked on strategic projects to improve the cruise passenger experience at the ports. For example, in Old San Juan, the Government constructed a staging area for tourism transportation, which provides a waiting area for the buses and taxis that previously did not have an area where they could wait for their turn to pick up passengers. This staging area has alleviated the traffic that could sometimes form near the piers and has organized the tourism

transportation by assigning areas to each type of transportation. In order to enforce this plan, the police have been given training and have been an essential part of the process. Also, in order to provide information for the tourists, the Government of Puerto Rico has implemented an “Information on the Go” program. Employees will be going around the ports area and Old San Juan in Segways, providing information on the destination to tourists. Certainly Puerto Rico has been able to add new experiences to its destination and improve the cruise passenger experience. During the FCCA Conference, the Government of Puerto Rico will be showcasing their latest improvements and projects so that visitors can experience how “Puerto Rico Does it Better!”


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Lines Charting Rough Waters:

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Some Ways Cruise Lines Stay Profitable in a Tough Market

he cruise industry has an extended history of dealing with hardships and conflicts that could have crippled less resilient businesses; it has persevered, and even thrived, during events like the oil crisis of the 1980’s, the Iranian revolution, the launch of Desert Storm, 9/11 and the recent economic collapse. This is why it is not surprising that many cruise lines and the industry as a whole have continued to post gains during the aftershocks of the recent recession and soaring gas prices. It has been able to achieve this because of a number of factors. Looking at the large picture of the industry, we can see clear advantages of having a movable commodity that can avoid civil unrest, natural disasters, etc., while also possessing the ability to easily shift to less saturated and more lucrative markets; of constantly keeping their audience excited and expecting the unexpected through innovative new products: cruise ship builds (which also expands capacity), new destinations, shore excursions and infrastructure, etc.; of attracting new demographics that have a history of loyalty (first-time cruisers) and those that present promising futures (Baby Boomers); and doing all this while offering unrivaled value, even in the face of increased operational costs. Indeed, these are all good reasons why a record-breaking 15 million passengers cruised in 2010, despite economic woes and rising gas prices. But though the industry shares all of the aforementioned features and benefits, the different cruise lines have specific business models and facets that promote further growth, competition and variety for cruisers, which

also helps the overall industry. Some of these highlights will be profiled below. Norwegian Cruise Line has posted impressive gains in the first two quarters of 2011, seeing a 37.5% rise of adjusted EBITDA and 20.7% increase in net revenue in the first quarter ($81.9 million versus $59.5 million and $368 million versus $304.9 million, respectively, for the same period in 2010). The second quarter witnessed a 29% gain of adjusted EBITDA ($123.5 million versus $95.7 million in the same quarter of 2010) and a net revenue increase of 19.8% ($418 million versus $349 million), despite a 17.1% increase of the price of fuel. A good portion of the reason for NCL’s ability for this is the addition of Epic to their fleet. However, this is just part of their overall goal—of creating modern boutique hotels that provide the pinnacle of luxury and service at sea. Epic, though befitting of its name and truly a marvel, was just another in the line of the fleet and luxury expansion, as it joined the Jewel class of Gem, Pearl, Jade and Jewel, which all offer this unique luxury cruising experience, along with the culinary delicacy, best in show entertainment and efficiency of space and passenger flow that NCL has become renowned for. And this is certainly not the end of the line, as two new ships following suit have already been announced with Project Breakaway, which will debut two 144,000-ton, 4,000-passenger vessels that encapsulate the line’s image of luxury and floating boutique hotels that contain the best amenities of the Jewel class and Epic, while also actualizing Third Quarter 2011 • Cruising Magazine 27


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the lessons learned and offering a unique flair. And those that were on line early, such as Dawn, have also received some of the posh fare, as it recently underwent a multi-million dollar refurbishment. NCL is keeping up with the European trends, as well, as seen by being named “Europe’s Leading Cruise Line” four years in a row (2008-2011) by the World Travel Awards and gearing up for Epic’s inaugural season in Europe. Disney Cruise Line stays true to its roots and offers a familyfriendly product filled with activities for all ages. There is the Walt Disney Theater, resembling a Broadway house and offering the entertainment that Disney is renowned floor; Studio Sea, which offers G-rated floor shows; and the Buena Vista Cinema playing Disney flicks, many in “Disney Digital 3-D,” which uses lasers, fog, streamers and special lighting effects, onboard Disney’s current fleet. There are pools geared for the kids and ones that let the adults escape. There is fine Italian cuisine and a spa that prohibits children, but there is also a children’s program that kids are automatically enrolled in. Even the rooms take family into accounts, as the capacious cabins can handle at least four, and there are family cabins that hold six. The upcoming 128,000-ton, 2,500passenger Dream and Fantasy will expand these options as much as they will the capacity, with such innovations as the AquaDuck “watercoaster,” “Enchanted Art,” virtual portholes in inside cabins, redesigned and technologically upgraded kids’ clubs and new stage production, like “Disney’s Believe.” MSC Cruises uses its Italian heritage to offer a venerated name in the European market, and it, too, is expanding and penetrating new markets, such as Arabia and South America. In fact, it has earned the status as the number one cruise company in Brazil and South America, though its focus turns to Europe during the summer seasons. It provides lush luxury, European style, exquisite dining and high standards of service to markets around the globe. And beyond expanding its markets, it is also adding to its fleet with the upcoming addition of Divina, which will also possess the award-winning interior design, comfort, cuisine and friendly service for which MSC is known, but one of its biggest claims to fame will be its industry-leading environmental ratings, as it is designed to be a green ship on the blue seas. Royal Caribbean International is fully embracing the “International” in their name and engaging in the global market that cruising has become, along with working to renovate and enlarge their fleets. Royal Caribbean Cruise Lines plans to utilize their fleet size to send twelve ships to Europe in 2012 to offer Mediterranean, Northern European and Baltic cruises, while it will also penetrate markets like Australia with two ships (Radiance of the Seas and Rhapsody of the Seas) and China/Asia with Voyager of the Seas. As it fully realizes the importance of its fleet, it has worked to renovate 28 Cruising Magazine • Third Quarter 2011

it, with $300 million worth of updates derived from the Oasis class fit to Liberty of the Seas, Radiance of the Seas, Splendour of the Seas and Freedom of the Seas. The Oasis class itself is well-known and a relatively recent and very substantial expansion of the line, which has raised the bar for innovations on board cruise ships and increased capacity with the two 5,400-passenger, 225,000-ton titans. Celebrity Cruises is following in the same footsteps and commencing its largest-ever Europe an lineup in the summer of 2012, with five ships visiting 70 ports in 22 countries; sailing from six departure ports; and offering 19 distinct Mediterranean itineraries. It will also be sending Solstice down under to make its Australian debut during the winter of 2012-2013, and the soon-to-be Solsticized Millenium will sail Celebrity’s first-ever Asian routes in the 2012/2013 winter season. The Solsticizing refers to the renovations of Celebrity’s Millenium class, which began in 2010 with Constellation and adds many popular features from the Solstice class, such as a creperie, martini bar, gelateria, wine bar, more sumptuous suites and restyled staterooms. Infinity will emerge from dry dock in December of this year, with Summit following in January 2012 and Millenium completing her facelift in April 2012. Of course, the newly renovated Millenium and the young Solstice class will be available for many sailings in the Caribbean market, and Royal Caribbean certainly will not forget their last name. Azamara Club Cruises offers: smaller vessels with personalized service and a posh environment. Though it offers many of the big-ship amenities, such as a casino, multiple dining venues and a spacious fitness facility, the smallship experience allows for a more tailored, intimate atmosphere and more in-depth port opportunities, e.g.


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Photo credit: FONATUR Operadora Portuaria

overnighting in Ho Chi Minh City, Livorno, London, St. Barth and Warnemunde. Carnival Corporation is using its size and subsidiaries to utilize myriad different strategies. Carnival Cruise Lines optimizes value to make cruising more affordable and attract first-time cruisers and those seeking to stretch their dollar while still having all of the fun that has led to Carnival’s ships being dubbed the “Fun Ships.” One of the ways it does this is through offering numerous drive-to homeports that keep the cost of precruise travel down by providing proximity to passengers so that they can drive to the ports, which is possible because of Carnival’s sizable fleet of 24 ships. It will also be unveiling two new 130,000-ton, 3,690-passenger ships to complete the Dream class, which will share many of the same innovative features, such as the Seaside Theatre; massive “Cloud 9” spa; WaterWorks aqua park; special family cabins; and 11,250square-foot adults-only area, but the two new ships will also feature new culinary options and other unique amenities. Though Carnival will likely continue its homeport and itinerary options, Carnival Corporation will be keeping up with the overseas Joneses through its subsidiaries while also penetrating other niche market and employing the aforementioned varying strategies to increase market share and appeal to different demographics. Princess Cruises, the third largest cruise line, knows Europe very well as part of its over 300 ports of call and will be expanding its presence there, along with Alaska, Asia and Australia/New Zealand. It is also one of the few lines that offer world cruises. Princess is known for its innovative features, amenities and programs, such as its Anytime Dining program, alternative eateries, Chef’s Table, ScholarShip@Sea program, Movies Under the Stars and “Bon Voyage Experience.”

Holland America, named by Cruise Critic as “Best for Classic Cruising” because of continuing traditions like afternoon tea, gentlemen hosts for dancing, a chime to announce dinner and special touches like glasses of iced tea or lemonade waiting on the decks during hot days or mugs of warm, delicious Dutch pea soup on decks for Alaska cruises, has considered Europe its home for over 135 years and will continue welcoming visitors to its land, and it will also be enhancing its Asian market through five 14-day itineraries aboard MS Zaandam penetrating the Australian market, where it already has a devoted call center. Holland will also be revitalizing its fleet, as seen by the renovations with Oosterdam. Costa Cruises uses its distinct Italian heritage and large fleet to offer some of the best European fare for great rates; it also has access to the Far East, Indian Ocean, Dubai/United Arab Emirates, Transatlantic, South America and the Caribbean. Costa will also be expanding and revitalizing; it has announced its largest build to date, weighing in at 132,500 tons; and Romantica will be in dry dock from October 2011 to January 2012 to receive an additional two new half-decks and 120 new cabins and suites with private balconies, increasing capacity from 1,697 to 1,800 and sailing to the Canary Islands when finished. Cunard Line has the youngest fleet at sea, despite its history and heritage, which is encapsulated on each Cunard ship in conjunction with the modern amenities. Cunard offers world voyages, transatlantic crossings (as is its tradition of offering year-round voyages between Southampton and New York), journeys throughout the Americas and first-class luxury, service, dining and entertainment. Its history and tradition can be seen during high Third Quarter 2011 • Cruising Magazine 29


Port Everglades

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tea served by white-gloved stewards or a walk through the heritage trail.

offers an active, mainstream experience with a friendly international crew for a great value.

Seabourn prides itself on its niche product of small-ship cruising, and its constant focus on luxury, quality, service and value has been recognized by the prestigious title of “World’s Best Small-Ship Cruise Line” by Travel + Leisure and Conde Nast, along with accolades of “Best for Luxury” by Cruise Critic and numerous others for its luxurious accommodations, extraordinary level of service, exceptional dining and unmatched spa facilities. Seabourn has built on this success by undergoing a project to increase its capacity by more than 200 percent through the addition of three ships: Odyssey (released June 2009), Sojourn (released June 2010) and Quest (released June 2011). Seabourn is also embracing the up and coming global markets, as seen by their prominence in Australia; they have had enough interest and business in Australia to force them to open a dedicated call center in Sydney.

Carnival Corporation as a whole has stayed true to its philosophy of letting its subsidiaries operate on the same successful platform that they had established before purchase while being there with assistance. One of these forms of support is through new and rebranded ships. As discussed above, there are plenty of new builds on the way for the brands of Carnival Corp. Currently, 10 ships are on order through 2016—three for 2012, two for 2013, two for 2014, two for 2015 and one for 2016. Yet the order book could add a few pages, as Carnival Corp. has traditionally unveiled two to three ships per year.

On the other side of the spectrum, AIDA Cruises embraces an active, completely casual cruise experience. Its club atmosphere prevails throughout the German ships; even off-duty crew can freely mingle with passengers. There is an emphasis on wellness and fitness activities during the day on the open decks, and the night features lively entertainment in the theatre and often-filled bars and lounges. Sailing through Europe, Middle East, Canary Islands and the Caribbean, this threeship fleet will be drastically increased with the latest announcement of two 125,000-ton ships, the largest ever for the brand.

It is easy to understand how the cruise industry as a whole has been able to continually thrive with so many individual, profitable models. Yet all of these share some of the equal benefits, such as the movability of the ships that can lead to ever-exciting destinations for a great value. Another advantage present in the industry is the markets that continue to be untapped, and this is not just the destinations, but also the demographics. Yes, there will be more people discovering cruising abroad, where the perspective has recently strayed from the conventional thought that cruising was solely for old people, but there are also many more cruisers to appeal to in the stateside and Caribbean markets. After all, only 3.1% of the American population cruised in 2010. And there will be another large boom in the market with Baby Boomers, who have a lot of wealth, are living longer and better and are expected to travel with their time and wealth.

The P&O Cruises experience caters to the British market and offers something for everyone, with its contemporary and innovative product focused on new-to-cruising younger crowds onboard Azura, Ventura, Arcadia and Oceana, while the more traditional cruise experience is offered on Aurora and Artemis. There are even adults-only options in Adonia and Oriana. There is also P&O Cruises Australia, which

Despite the tumultuous seas ahead, fraught with economic turmoil, rising gas prices and possible ECA regulations, it is clear that this is one industry that can find a way to persevere and continue full steam ahead to a bright future. This is proven by the hardships that the cruise industry has not just survived, but thrived during, and is because of the overall and specific advantages that the lines exhibit.

30 Cruising Magazine • Third Quarter 2011


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The Power of Partnerships - Developing a Sustainable Cruise Industry in the Caribbean

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By Jamie Sweeting, Vice President, Environmental Stewardship and Global Chief Environmental Officer, Royal Caribbean Cruises Ltd.

hen it comes to sustainable travel, we in the cruise business know that it takes a full effort from all stakeholders to ensure long-term sustainability, however we are also fully cognizant that we need to minimize the environmental footprint of our own operations before urging others to join us in this pursuit. As such we have been busy implementing ways to tread as lightly as possible. In ways large and small, cruise lines have taken a number of actions not required by law to help reduce our environmental footprint. We have a large variety of innovative environmental programs in place that make a difference, from switching to low-energy LED lights and using recycled hot water to heat guest cabins (in Alaska – not the Caribbean!) to using special window tinting that keeps passageways cooler, requiring less air conditioning. Industry Initiatives Here are a few ways we have been working hard to make our operations more sustainable: Environmental Stewardship Videos for Guests. Many cruise lines have produced videos for guests to learn about how they can do their part while aboard. This can include information on actions, such as turning lights off and participating in towel reuse programs. Rigorous Recycling Programs. Our industry is wholly committed to reducing the amount of waste produced by guests aboard ships and at ports of call, as well as the waste generated through the course of operating our ships. Many lines have comprehensive waste management programs and crew members that are specially trained and responsible for sorting, processing, storing, recycling and the disposing garbage. These programs can also include special (hazardous) wastes, such as chemicals from photo processing equipment, which are collected and disposed of with licensed contractors ashore. Other recyclable items include: paper, glass, plastics, aluminum, scrap metal, fluorescent lamps, batteries, toner cartridges and cooking oil, among others.

Energy-Saving LED Light Bulbs. On many lines, halogen and incandescent light bulbs are being replaced with LED and fluorescent lights, which last 25 times longer, use 80 percent less energy, and generate 50 percent less heat. High-Efficiency Appliances. Many cruise lines are installing high-efficiency appliances onboard their ships in order to minimize their impact on the environment. Every type of appliance onboard the ships is being evaluated for efficiency, including TVs, coffee makers, ovens and dishwashers. One outstanding example is a new type of icemaker, which uses 65 percent less water than previous machines. By producing and pumping less water, more energy is saved. The machine infuses air into the ice cubes so the drinker gets the same feel, but there is less water in each cube. By using more conductive metals where the refrigerant contacts the water and using more efficient compressors, the process of freezing the ice is made less energy intensive. Ecological Hull Coatings. The industry is working with paint manufacturers to deploy innovative and environmentally safe coatings that increase the smoothness of ship hulls. By creating smoother hulls, we are reducing the amount of energy needed to travel through water. It is estimated that these smoother hull coatings will save as much as 5 percent of fuel usage for propulsion. Window Tinting. Cruise lines have applied window tinting designed for the marine environment, which keeps the ships cooler and reduces the load on air conditioning. This feature also protects our interiors and furnishings from sun damage and helps cut back on corresponding aging and subsequent waste. Propulsion and Hull Design. The industry has been working with engine and propeller manufacturers to develop a new approach to hull shapes and propulsion systems, which has Third Quarter 2011 • Cruising Magazine 33


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resulted in significant energy savings. Bringing together optimal hull shape with advanced propeller systems helps to maximize efficiency. Destination Stewardship Now that we have made significant progress on our own product, we want to reach out to our partners in the places we operate to see how we can work together to address sustainability issues in cruise destinations. Many of the world’s top cruise destinations are located in unique and threatened ecosystems, particularly in the Caribbean. Growth of the cruise industry over the last two decades has resulted in increasing stress on environmental and cultural resources in cruise ship ports of call. To address these challenges, all the key stakeholder groups need to work together to maintain, protect and preserve the quality of natural and cultural resources in cruise destinations. From cruise lines and governments to civil society organizations and shore operators, we all have a stake in ensuring a healthy future for each destination and for cruise tourism throughout the Caribbean. Cruise Lines For the cruise industry, supporting a sustainable future for destinations is part of maintaining the resource base on which our business is built. Providing the best possible experience for guests includes ensuring their health, safety and enjoyment at all times, including while they are on shore, while at the same time safeguarding the natural and cultural assets of the destinations they are visiting. We work closely with other stakeholders to minimize the negative impacts and maximize the benefits of our presence in a port, and we are committed to working in partnership with local governments and stakeholders in this regard. Onboard, cruise lines raise awareness among guests and crew about environmental and cultural issues and ways to support conservation through their actions and behavior. Cruise companies also contribute directly to sustainability in destinations by investing in local conservation and community development projects. In November 2009, Royal Caribbean Cruises hosted a Destination Stewardship Think Tank onboard Oasis of the Seas, co-convened by Sustainable Travel International and attended by more than 20 leaders from the private sector of the travel and tourism industry, academia and nongovernmental organizations. The think tank led to the establishment of the Global Sustainable Tourism Council’s Destination Stewardship Working Group, which is tasked with facilitating the development of global baseline sustainable tourism criteria and indicators for destinations. Governments For governments, maintaining the health and attractiveness of their ports as cruise destinations and providing high quality and sustainable attractions and services can raise revenues 34 Cruising Magazine • Third Quarter 2011

and improve the quality of life for their people. Governments are responsible for enacting policies that protect natural and cultural resources and providing a supportive, enabling environment, for example, by offering financial or business incentives to cruise lines and local businesses for responsible management and operational practices. National parks and other protected areas are key elements in sustainable development and tourism strategies, and governments can work closely with park managers to effectively manage increased tourism from cruise ships and ensure that it contributes to the environmental and financial sustainability of protected areas. Governments can also contribute to the conservation of a destination through the provision of sustainable infrastructure resources—such as port facilities, roads, visitor centers, waste and water management and energy services—and by offering training and capacity building to ensure that services such as transportation, dining, recreation and shopping are provided in a responsible manner. Civil Society For civil society, which includes nongovernmental organizations, local communities and indigenous groups, sustainable cruise tourism can mean benefits for their members and support for the preservation of their cultures and local environment. These groups often have unique skills and expertise and can be an important resource for other stakeholders in reaching the goals of sustainability, facilitating wider collaboration among different parties, raising awareness on environmental or cultural issues, or helping to organize local communities to fully reap the benefits of increased cruise tourism. Civil society organizations can also provide training and capacitybuilding support to other stakeholders on good practices, biodiversity conservation, cultural preservation and locally appropriate behavior. Shore Operators Shore operators rely directly on the natural and cultural resources of a destination for their livelihoods. They also serve as the liaison between guests and the natural and cultural environment of the destination, and thus play a critical role in influencing the actions of visitors and educating them on appropriate behavior. Shore operators can join together in associations to increase the sustainability of their activities or partner with cruise lines and local communities to develop products that benefit the environment and local populations and minimize negative impacts on sensitive or threatened areas. In all product offerings, including both new and existing tours, shore operators can adopt and implement responsible managerial and operational practices to help ensure the protection and maintenance of the destination. They can also contribute directly to sustainability by donating time, resources or equipment to local conservation or community


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development efforts and by offering their clients opportunities to contribute directly to these efforts during their tours. Royal Caribbean Cruises has been working on developing and implementing criteria and indicators for sustainable shore excursions so that the activities of our guests while in ports of call do not adversely affect the ecosystems or communities in our many destinations. Integrating environmental, cultural and socioeconomic criteria in selection and contracting procedures with shore excursion providers will enable us to respond to a growing demand by our guests for environmentally and socially responsible products and services. Suppliers will be offered incentives for engaging in good practices and achieving high levels of certification, and implementation of the criteria will be verified by independent third parties. In partnership with Sustainable Travel International (STI), we are building on our work in rolling out and testing the Criteria and Indicators for Sustainable Marine-based Tours developed by the Ocean Conservation and Tourism Alliance, a collaboration between the Cruise Lines International Association and Conservation International. These criteria are designed to assist cruise lines in identifying whether shore excursion providers are meeting operating standards for marine tours that provide quality and value while supporting local communities and conserving the environment. The criteria form the basis for the STEP-Shore Excursions Standard, which STI developed with Royal Caribbean Cruises as part of its Sustainable Tourism Eco-Certification Program (STEP). STI has created a Sustainability Planning and Reporting Kit and training program for shore operators to help them meet this standard. Conclusion We in the cruise industry know how important it is to safeguard the natural and cultural assets on which our industry has been built. In order to maintain a sustainable industry, it will be essential to build on existing partnerships and collaborations to ensure that the industry continues to grow and bring significant benefits to both the hosts that welcome cruise tourists and the guests who are lucky enough to enjoy everything the Caribbean has to offer. About the author – Jamie Sweeting is currently the Vice President for Environmental Stewardship and Global Chief Environmental Officer at Royal Caribbean Cruises Ltd. Previously he was Senior Director, Travel and Leisure at Conservation International’s Center for Environmental Leadership in Business. This article presents information from www.cruiseindustyfacts.com and the Conservation International publication From Ship to Shore available at: www.conservation.org/Documents/CI_ ecotourism_from_ship_to_shore_eng.pdf Third Quarter 2011 • Cruising Magazine 35


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‘Tis the Best of Times for Aruba’s Cruise Industry

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ruba rang in 2010 with a record-breaking 606,970 cruise visitors and the news that Carnival Cruise Lines’ Miracle would be making year-round calls to Aruba starting October 2010. The island also had a historic record-breaking month in March 2011 when they surpassed the 100,000 visitors in one month mark and a 32% increase in cruise arrivals from January until May. The port welcomed a total of 203 calls, compared to 183 calls for the same period in 2010. A total 368,860 cruise visitors have arrived in Aruba until May of this year; this is a total of 38,795 more people during the same time last year. The port is also working on a tender process, which includes a $62 million dollar project to design, build, finance, maintain, operate, and transfer the multi-cargo sea terminal at Barcadera, which ultimately aims to provide a safe, efficient, accessible, and inter-modal transportation system that 36 Cruising Magazine • Third Quarter 2011

ensures the mobility of people and goods and enhances and/or preserves economic prosperity and the quality of life for Aruba. If all goes as planned, the project will be implemented as a Public Private Partnership (PPP) under the Landlord Model, where APA N.V. will be responsible for investments in and maintenance of basic quay-infrastructure, dredging of the navigation channels, marine services, land leasing and port administration, and the concessionaire will be responsible for the investments in terminal infrastructure, labor and operational activities. Once the cargo port moves to Barcadera, Aruba’s cruise port in Oranjestad will finally be able to undergo the necessary developments to accommodate more cruise lines and cruise visitors. This would go hand in hand with the current


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Government’s “Bo Aruba” (Your Aruba) project, a mega urban and neighborhood renewal project. The ambitious plan consists of, among other initiatives, the renovation of Oranjestad and its surrounding neighborhoods, the construction of a centralized plaza in the downtown area, and the conversion of the current container port into a recreational area where beach goers can enjoy and relax in a user-friendly environment.

our industry and our facilities in a sustainable way. We have to make sure that our cruise port remains as one of the mayor focus points of the economic development of our capital. The cruise industry is a mayor contributor to our labor force, particularly in Oranjestad. Our aim is to maintain and increase this contribution while we promote and improve the quantity and quality of our tourism”. For more information please visit us at www.arubaports.com.

More than just a facelift, the plans will include the development of the cruise port in such a way that it will integrate into the existing commercial infrastructure and improvement plans for picturesque Oranjestad. When developed, the cruise port will allow visitors, as well as merchants, to benefit even more from each other.

About Aruba Aruba is one happy island and truly an extraordinary experience. Located only two and a half hours by air from Miami and four hours from New York City, the island is ideally situated in the southern Caribbean and boasts yearround cooling trade winds and perfect weather with average annual temperatures of 82° Fahrenheit and less than 20 inches of rainfall per year. Aruba serves up 28 luxurious hotels/resorts, championship golf courses, sumptuous spas, vibrant casinos, extraordinary international and local cuisine, exclusive shops and boutiques, exciting land and water activities, art galleries and museums, world-famous festivals and events, clubs and cafes with live music and world-class beaches. The backdrop of a cosmopolitan tropical destination with warm, hospitable people is the perfect place for first-time guests and loyal visitors. For more information, please call 1-800-TO-ARUBA; visit us online at www.arubaport.com or www.aruba.com; or find us on Facebook.

In light of these million-dollar developments scheduled for the coming years, the Aruba Ports Authority N.V. has established a Marketing and Communications department that will give the company in general and its cruise interests in particular, the needed marketing and PR support, strengthening the company’s ties with local industry partners, cruiselines, cruise executives, and ports in the region. According to Mr. Alfonso Boekhoudt, Managing Director of the Aruba Ports Authority, “This increase highlights the fact that we are heading in the right direction and that we should continue to move forward with our vision to further develop

Third Quarter 2011 • Cruising Magazine 37


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Belize, Mother Nature’s Best Kept Secret: A Capital of Adventure and the Caribbean Gateway to Central America and Mayan Culture

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ucked cozily between Guatemala and Mexico, Belize is an English-speaking country that offers thrilling adventures, authentic cultural and culinary experiences, and unparalleled land and water excursions. Belize’s welcoming spirit is matched only by its stunning natural wonders, including the second-largest barrier reef in the world, famed diving sites, ancient Maya ruins, picturesque cayes, lush jungles, and the most extensive cave system in Central America. As the Caribbean gateway to Central America, Belize is where travelers can make lasting memories both underwater (with snorkeling, diving and deep sea fishing excursions) and on land 38 Cruising Magazine • Third Quarter 2011

(enjoying zip-lining, cave tubing and jaguar-spotting trips). So no matter your preference, Belize offers endless options for day-trips that will leave you craving a weeklong Belizean escape. Below is a sampling of what Belize has to offer, but a full listing of sites, tours and vacation offerings is located on travelbelize.org. Discover Mayan Culture According to the Maya’s Long Count Calendar, a new worldly era will begin on December 21, 2012. Serving as the epicenter of Maya culture during the Classic Period, Belize has been able to retain its vibrant Mayan culture throughout time, and today the country is home to several world-famous

Mayan sites and temples. So it’s no surprise that the entire country is preparing for a yearlong celebration in honor of the world’s rebirth. Tourists have already begun traveling to “Mother Nature’s Best Kept Secret” to explore ancient temples and presentday Mayan communities. Among the most notable attractions, Altun Ha is a historic Mayan site located an hour north of Belize City that served as a major ceremonial site and a vital trading center that linked the Caribbean shore with other Mayan centers in the region. Jade signified life to the Maya, and it was here that the largest carved jade object in the entire Maya World was found - a jade head.


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Belize’s tallest man-made structure, a 140-foot pyramid, dazzles the Cayo District and Belizean skyline at Caracol, which is the largest archeological site in Belize and one of the largest in the Mayan world. Also located in the lush and scenic Cayo District is Xunantunich, the most famous Mayan site in Belize, where visitors peer deeply into wondrous panoramic views of both the Cayo District and Guatemala. These are merely highlights of a few notable Mayan sites; visit travelbelize.org for a complete listing. Water Adventures Attracting snorkeling, diving, and scuba-diving enthusiasts from around the world, Belize is home to the largest barrier reef in the western hemisphere and the second largest in the world! A bursting kaleidoscope of color surrounds 70 types of hard corals, nearly 500 species of fish, the world-famous Blue Hole, playful dolphins, incredible whale sharks, gentle sea turtles and elegant eagle rays. Beginners and pros alike will enjoy the vast array of underwater adventures, as dive sites begin at just 45 feet and drop to 90 feet or more, containing deep coral canyons in addition to the fascinating “drop off.” Plus, with a diverse selection of flats, offshore and river fishing, Belize is a fisher’s paradise. Off the coast of mainland central Belize, Turneffe Atoll is a great place for beginners and also the best place to land a “grand slam,” which in salt water fly fishing refers to catching a tarpon, a permit and a bonefish in the same day. River fishing is also popular, and in central Belize, fishing is available at Black Creek, Belize River, Sibun River, Manatee River and the waters around Belize City. Anglers in Belize City can haul in tarpons anywhere from 90-150 pounds. Savor the Flavors of Belize

One of the fun parts of traveling is sampling unique food. And in Belize, tourists can take their taste buds on journeys across the world without leaving this one country. As Belize is home to more than 10 diverse cultures, including Mestizo, Creole, Garifuna, East Indian, Maya and more. This Central American country is a treasury of tastes, traditions and specialties. So whether you’re looking to try unique, local dishes or a popular dish (perhaps, tacos or tamales) that’s prepared in a traditional fashion, Belize caters to a range of palettes. Navigating the culinary world of a new country can be difficult, so the Belize Tourism Board created a new website

dedicated to sharing all information related to Belizean cuisine. From restaurant listings to interactive maps to food reviews, travelers can visit SavorBelize.com for a comprehensive culinary resource. Cave Tubing, Zip Lining and Jaguar-Spotting … Oh My! Belize’s tropical climate and pristine natural environment create a dreamlike combination for exciting outdoor adventures and exotic sightseeing. A lively hotbed of wildlife, Belize is a prime destination for catching rare sights of howler monkeys, pumas, tapirs, armadillos and more than 600 bird species. In fact, the Cockscomb Third Quarter 2011 • Cruising Magazine 39


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Basin Wildlife Sanctuary, located just south of the Belize District near Dangriga, is one of the most popular sites for travelers. Among the outings here, visitors often hunt for jaguar paw prints and keep their eyes peeled for the rare chance of spotting a jaguar, as the Cockscomb River Basin is the first and only jaguar reserve in the world! Daring tourists can participate in cavetubing trips throughout the country and glide down rivers and through limestone caves; popular locales include the Caves Branch River and Crystal Cave in the Belize District and Barton Creek Cave in the Cayo District. Bold adventurers can also take a day trip to zip-line above Belize’s breathtaking flora and fauna. This electrifying activity involves traversing from tree platform to tree platform on a steel cable through the rainforest jungle canopy. Though daring, zip-lining is equipped with many safety features and is great for children of all ages. A listing of certified tour operators can be found online 40 Cruising Magazine • Third Quarter 2011


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Be one with awestruck. Be one with lush rainforests. Be one with this Hemisphere’s largest barrier reef. As one of the last unspoiled places on earth, you’ll feel an intimate connection to authentic experiences in Belize. All this just a two-hour flight from the U.S., in the only English-speaking country of Central America. Call 800-624-0686 or visit TravelBelize.org/fcca. And just be, in Belize.

M O T H E R NA T U R E ’S BEST KE PT SECRET


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The Cayman Islands’ Underwater Playground

ecognised as the top travel destination in the Caribbean by TripAdvisor’s informed travellers, the Cayman Islands promises a superlative Caribbean escape like no other. World renowned for its beautiful beaches, stunning underwater scenery, amazing attractions, and distinctive charm, the Cayman Islands offers all the ingredients for the perfect beach vacation. While Cayman’s white sand beaches tempt visitors to unwind, the Cayman Islands’ turquoise sea invites guests to dive and snorkel in clear Caribbean waters, swim with stingrays and dolphins, kite board and parasail along Grand Cayman’s breezy coast, and paddle board and kayak through calm and rolling waves. For the avid water enthusiast, the Cayman Islands’ waters are second to none. Deemed the birthplace of scuba diving, the meticulously preserved natural wonders of the Cayman Islands evoke a sense of awe in leisure explorers, as well as active adventurers. Strict environmental regulations have maintained a pristine playground for diving, snorkeling, sailing, and kayaking, while

bringing guests in contact with extraordinary wildlife. In fact, through the destination’s committed Dive 365 program, the Cayman Islands seeks to preserve its spectacular natural marine life by developing scuba and snorkel sites for every day of the year. Cayman’s newest diving and snorkeling site, the ex-USS Kittiwake, was sunk off the coast of Seven Mile Beach in January 2011 after seven years in planning. Kittiwake attracts divers from around the world to explore the former submarine rescue ship inside and out and discover the critters that now call the wreck home. Other dive highlights include Big Tunnels, Tarpon Alley, Big Pinnacle, and Mermaid Point. For those looking to learn how to dive, any number of resorts along the scenic Seven Mile Beach offers introductory scuba courses. Whether diving to the depths or snorkeling the surface, the Cayman Islands promises once-in-a-lifetime encounters with its vibrant marine life, from swim-

ming with stingrays at Stingray City and cruising with dolphins at Dolphin Cove and Dolphin Discovery to learning about turtles at the Cayman Turtle Farm. Stingray City, Cayman’s premier attraction, invites adventurers to join stingrays in their natural habitat and enjoy up-close interactions with these unique animals. At Dolphin Cove and Dolphin Discovery, guests will befriend Atlantic Bottlenose Dolphins and enjoy exciting rides and affectionate kisses. Visitors will see the rare Sea Turtle in every stage of growth at the Cayman Turtle Farm before snorkeling with the turtles and discovering Nurse Sharks and Barracudas in the Predator Tank. Visitors can also discover the Cayman Islands’ picturesque coast by horseback with Pampered Ponies. Guests will wander through the woods to reach a secluded stretch of white sand beach, from where the horses will delve into the clear, sparkling waters for a trip around the edge of the island. With the Cayman Islands’ beautiful Third Quarter 2011 • Cruising Magazine 43


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breezy weather, kite boarding, parasailing, and windsurfing are favorite pastimes. Guests can glide through the water, kite in hand, accompanied by one of the Cayman Islands’ expert instructors or parasail more than 400 feet above Grand Cayman for an adrenaline rush and stunning panoramic views. Adventurers can speed across the turquoise sea by jet ski on their own or accompanied by a knowledgeable guide. The avid surfer will love the Black Pearl Skate & Surf, where they can practice their skills on 11-foot waves. For the less courageous, visitors can cross the island to peaceful Rum Point for paddle boarding and kayaking adventures through the mangroves. In their excursions, explorers are likely to spot sunbathing iguanas, sleepy starfish, mini sea anemones, and fascinating upside-down jellyfish amidst the captivating landscape. In the Cayman Islands, fishing is frequently recognised as the unofficial “national sport.” Prized game fish, such as Blue Marlin, Tuna, Wahoo and Mahi-Mahi can be caught year-round. Thrilling catches take place as close as a quarter-mile offshore, and guests can even have their catches cooked up to order on their return to shore. For those who prefer to stay dry, the Cayman Islands also offer an opportunity to introduce visitors to its pristine waters and marine life with Atlantis Submarines. These unique vessels explore the depth of Cayman’s waters, from the teeming shallow reefs and shipwrecks of George Town harbor to 44 Cruising Magazine • Third Quarter 2011

the coral canyons at 100 feet. The glass bottom boats offer another great way to explore the Cayman Islands’ extensive and colorful marine life without making a splash. With sandy white beaches, swaying

palm trees that beckon visitors to relax, and an average year-round temperature of 82°F, the Cayman Islands is an irresistible stop on your Caribbean cruise escape. To learn more and book your Cayman Islands trip, visit www.caymankind.com.


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WELCOME TO THE PORT-OF-CALL TRIPADVISOR TRAVELLERS CALL #1 IN THE CARIBBEAN AND MEXICO.

Recognised as the #1 Travel Destination in the Caribbean & Mexico by TripAdvisor travellers.

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VISIT WWW.CAYMANKIND.COM FIND US ON:

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GRAND CAYMAN CAYMAN BRAC LITTLE CAYMAN A WORLD AWAY. JUST ONE HOUR FROM MIAMI.


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Curaçao to Host 19th Annual FCCA Cruise Conference and Trade Show

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he FCCA is proud to announce that Curaçao will be the site for the 19th annual FCCA Conference and Trade Show. Positioned in the deep south of the Caribbean, just 35 miles northeast of the Venezuelan coast, lies Curaçao, which is renowned for its historic town of Willemstad, listed as a Unesco heritage site and a stunning example of a Dutch architecture and history, the Queen Emma swinging pontoon bridge and its diverse assortment of cultures that can be seen in the language and gastronomy. It has always been a beloved destination for its friendliness, European charm, Latin warmth and African heritage. But its history tells the tale of why Curaçao is so suitable for the FCCA Conference and Trade Show, as Curaçao has always focused on and been built around its port and the ships it brought while being adaptable enough to always ship with the times, needs and industries.

Curaçao was originally inhabited by Arawaks; discovered by the Spanish; and conquered by the Dutch over many centuries while Curaçao thrived on commerce. It was a place where goods and slaves were traded, and contraband ruled. Willemstad emerged around its booming main harbor, where it still sits today as the backdrop of St. Anne Bay, the canal that connects the port to the Caribbean Sea and leads to the spectacular harbor entrance that has awed many cruise passengers and become one of Curaçao’s claims to fame as a cruise destination. It was here that a melting pot of cultures began to brew as seafarers from every corner of the globe, independent of race, color and/or religion lived together under the liberal laws of the Dutch. As times changed, Curaçao always found a way to reposition itself in the market. When the trade stagnated during the American wars of independence, Willemstad was 46 Cruising Magazine • Third Quarter 2011

declared a free port. By 1900, Willemstad was a lively commercial center with thoroughly modern facilities and a flourishing shipbuilding industry. It chugged along the transformation from sail to steam and wood to steel with a coal supply, water bunkering, packet services and connection lines between Europe and New York. After the opening of the Panama Canal in 1914, the Royal Dutch Shell established an oil refinery on the island, which supplied the Allies with Navy fuel during World War II. In fact, combined with the refinery on Aruba, Curaçao provided over 70% of all the fuel used to win this war and became the world’s seventh busiest harbor. In 1981, the local government merged the harbor administration into one identity – the Curaçao Ports Authority (CPA); this led to an efficient and reliable commercial administration of the harbors of the island to create the necessary conditions to further develop and promote sufficient economic activity for the island. Curaçao’s history in tourism is just as extensive. The first-ever passenger cruise ship—the s/s Prinzessin Victoria Luise of the Hamburg-America Line—called in Willemstad in 1901 during its voyage from New York. With the attractive prices and choice of products, Curaçao developed into a popular destination for cruise ships, with large ships anchoring in Caracasbay and smaller ships mooring inside the port. In 1976, the cruise market to the Caribbean dropped dramatically due to high fuel prices that made sailing to the Caribbean too expensive from ports like New York. Curaçao first showed its

resilience in tourism by being able to rely on air traffic. Then in 1982, it once again showcased the adaptability and awareness that has run its course through history by opening a cruise terminal inside the port and once again triggering its cruise market by offering a unique product that cruisers still rave about today as they enter St. Anne Bay. The resurgence of demand led to the construction of its current Megapier, which can accommodate larger cruise ships just outside the harbor. By continuing its preeminence as a cruise destination, Curacao fostered further demand and enough calls and passengers to lead the government to appoint a site adjacent to the existing Megapier to construct a second Megapier that can accommodate the largest cruise ships, such as Royal Caribbean’s Oasis class and Norwegian Cruise Line’s Epic. Curaçao’s rich history is more than just a story; it is evidence of a destination that is able to adapt for the times and consumers’ demands. This alone would explain why it has so easily thrived throughout the years. However, it also knows how to play to its strengths and has quite a few muscles to flex. Its port led the way through its formation and development and continues to play a major role, as in 2012 over 500,000 passengers will experience the breathtaking harbor entrance, authentic Dutch culture, unique history and diverse culture and gastronomy. Come see how and why Curaçao has become a prominent cruise destination during the 19th annual FCCA Conference and Trade Show October 1-5, 2012.


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Administracion Portuaria Integral de Progreso, S.A. de C.V. Fernando Pereira Flick Antigua Pier Group Ltd. Conrad Pole

Cayman Islands Department of Tourism Sharon Banfield

Dominica Air and Sea Ports Authority Benoit Bardouille

CH2M Hill Ltd. David Mock

Empresas Turisticas Nacionales S.A. de C.V. dba Playa Mia Beach Park Jose Luis Cervantes

Aon Risk Services Wirth Monroe

Chancla Tours dba Tropical Tours Mexico Sunny Irvine

Appleton Estate Rum Tours Tanisa Samuel

Chukka Caribbean Adventures Paola Byles

Explora Tours Sergio Briceno

Aruba Ports Authority J.A. (Alfonso) Boekhoudt

Colombian Government Trade Bureau Proexport Camilo Duque

FMT Canada, Inc. - FMT Seaport Technology Anders Frick

Connecting Wave N.V. Etienne R. Meyers

Fonatur Operadora Portuaria, S.A de C.V. Luis Alfonso Lugo Platt

Aruba Tourism Authority Gloria Vega Atlantis-Kerzner International Bahamas, Ltd. Henry Bain Authority of Tourism Panama Salomon Shama Bacardi Global Travel Retail Zachary Sulkes Belize Tourism Board (BTB) Seleni Matus

Continental Shipping Jose Busto Coordinacion de Servicios Maritimos Arturo Musi Corporacion de Costas Tropicales Colon 2000 Augusto Terracina

Ensenada Cruiseport Village SA de CV Javier Rodriguez

Fort Street Tourism Village Ltd. James Nisbet Foster and Ince Cruise Services Martin Ince Freeport Harbour Company (Bahamas) Charmaine Hall

Cox & Company Limited Matthew Beaubrun

Fury Catamaran Peter Norquoy

Blue Planet Tours Alessandro Mencos

Crucergua, S.A. (Maya World Cruise Terminal) Luis Garcia

G.T.C.M Groupement du Tourisme de Croisiere de la Martinique Olivier de Reynal

Bridgetown Cruise Terminals, Inc. Geoffery Roach

Cruise & Port Advisors, Inc. Roger Blum

GLF Construction Corporation Fraucesco Seris

Business Research & Economic Advisors (BREA) Andrew Moody

Cruise Ship Excursions John/Judy Reeve

Goddards Shipping & Tours Ltd. Rovel Morris

Curaรงao Ports Authority Humberto de Castroy

Guadeloupe Islands Tourist Board Josette Borel-Lincertin

Discover Mexico Marcos Martinez

Guatemala Tourism Board Marlenne Quezada

Dolphin Cove Limited Marilyn Burrowes

H.H.V. Whitchurch & Co. Ltd. Gerry Aird

Dolphinares/Tagepa S.A. de C.V. Annika Bratt

Honduras Institute of Tourism Mario Aguirre

Bermello-Ajamil & Partners, Inc. Mark Ittel

Canaveral Port Authority Robert Giangrisostomi Caribbean Cruise Shipping & Tours Ltd. Lee Bailey Cartagena de Indias Cruise Ship Terminal (Sociedad Portuaria de Cartagena) Giovanni Benedetti

48 Cruising Magazine โ€ข Third Quarter 2011


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Bring It On! We Can Handle It.

For information contact Ricky W. Kunz, Vice President Origination 713-670-2400 | www.portofhouston.com


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Huggins Tours Inc. Laurence Duncan

Port of Galveston Steven Cernak

St. Thomas Skyride/Tramcon Inc. Jessica Dinisio

Jacksonville Port Authority Anthony Orsini

Port of Houston Authority Tom Heidt

Kapitol Reef Kevin Watt

Port of Los Angeles Christopher Chase

St. Vincent and the Grenadines Port Authority Bishen John

MAC Maritime, Ltd. Mike McFadden

Port of Miami-Dade Bill Johnson

Martinique Tourism Authority (Comite Martiniquais Du Tourisme) Karine Roy-Camille

Port of New Orleans Robert Jumonville

MERA Corp. MV Cozumel S.A. de C.V. Rafael Aguirre Mexico Tourism Board Jose Barquin Ministry of Tourism of the Dominican Republic Orfila Salazar Mississippi State Port Authority at Gulfport Don Allee Mobile Alabama Cruise Terminal Sheila Gurganus Mobile Bay Convention & Visitors Bureau David Randel Nicaragua Tourism Institute Catalina Gordon Operadora Aviomar Octavio Molina Panama Canal Railway Company Thomas Kenna Panoff Publishing, Inc. (Porthole Magazine) Bill Panoff

Port of San Diego Rita A. Vandergaw Promociones Turisticas Mahahual Puerto Costa Maya Marco Cesar Navarro Lopez Puerto de Guaymas Jose Luis Castro Ibarra

SXM Tender Services N.V. (Bobby’s Marina) Bobby Velasquez Tampa Port Authority Greg Lovelace The Original Canopy Tour - OCT Enterprises Ltd. Rick Graham The West Indian Company Ltd. Edward Thomas

Puerto Rico Tourism Company Mario Gonzalez Lafuente

Trinidad & Tobago Tourism Development Company, Ltd. Greer Assam/Hayden Strker

RAK Porcelain Claude Peiffer

Trinidad & Tobago Sightseeing Tours Charles Carvalho (Snr.)

S.E.L. Maduro & Sons (St. Maarten) Inc. Raquel Coupland Wathey

Trinity Air Ambulance International Inger Lisa Sknoder

Sand Dollar Sports John Flynn

Tropical Shipping Mark Lopez

Sociedad Portuaria Regional de Santa Marta S.A. Mauricio Suarez

UBM International Media Michael Kazakoff

St. Christopher Air & Sea Ports Authority Terrence Crossman St. Lucia Air & Sea Ports Authority Sean Matthew St. Lucia Tourist Board Nerdin St. Rose

Park West Gallery Albert Molina

St. Maarten Harbor Cruise Facilities, N.V. Mark Mingo

Port Everglades Carlos Buqueras

St. Maarten Sightseeing Tours Samir Andrawos

50 Cruising Magazine • Third Quarter 2011

Suburban Transportation Teresa Ondrejcak

USVI Tourism Department Beverly N. Nicholson Vallarta Shore Excursions Carlos Gerard Virgin Excursions LLP Tony Murray Virgin Islands Port Authority Kenn Hobson


3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:56 PM Page 51

Mobile Alabama Cruise Terminal Carnival’s 2007 Cruise port of the year On October 22, 2011 the Mobile Alabama Cruise Terminal will say goodbye to a wonderful 7 year partnership with Carnival Cruise Lines. In 2010, the Carnival Fantasy and the ElaƟon averaged 2400 passengers from a wide range of states.

i StateͲofͲtheͲart gangway which can accommodate most ships i Newly upgraded crew room/store with phones and wireless internet access i AƩached parking garage with 525 spaces i AddiƟonal 350 overflow parking spaces located 3 minutes from Terminal (shuƩle provided) i OpƟmally located near both IͲ65 and IͲ10 for the convenience of our large and varied drive market i 3 airports within a one hour drive The twoͲstory 66,000 square foot terminal has six covered pickup/drop oī lanes and a pedestrian circulaƟon tower with 4 elevators, escalator, and stairwell. Our dedicated team is well trained in making sure every passenger’s needs are taken care of professionally with a touch of southern hospitality.

For more on home-porting your ship here & to learn about our generous incentives package please call (251)338-7447 or contact General Mgr. Sheila Gurganus at sgurganus@shipmobile.com.


3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:56 PM Page 52

4Worlds Expeditions

Aqua Clean Ships Caribe

Best of Grenada Limited

AAA Taxi & Tour Services

Ardastria Gardens

Blue Mountain Bicycle Tours

Accessible Tours in Paradise LLC

Aquila Tours

Bonaire Crystal Tours & Services

Accessible Ventures

Arctur Travel Ltd

Bonaire Destination Services

Acuario Tours

Aruba Aloe Balm

Bonaire Tours & Vacations

Adrenaline Tours Curacao

Aruba Adventures

Braco Tours Ltd.

Agencia Acoreana De Viagens

Asuaire Travel

BVI Port Authority

Agencia de Viagens Blandy

Atlantis Submarines (Barbados)

C Fernie & Co., S.A.

Agencia de Viajes King David

Atlas Travel Agency

Cabo Expeditions

Agencia Naviera Del Caribe

Avia Caribbean/Aviatur

Cabo Rey dba Cabo Nave SA de CV

AJU Incentive Tours

Bahamas Experience Tours

Calico Sailing & Undersea Tours

Alaska Mountain Guides

Bahamas Segway Tours

Cama Shipping/Cie Maritime antillaise

Alexander, Parrish (Antigua)

Bahia Cruise Services

Cambiaso & Risso

Algosaibi Travel

Baja Aquatics LLC.

Captain Mike's, Ltd

Auxiliar Comercializaciรณn, API Vallarta

Baja Bandidos S.A. de C.V.

Caribbean Helicopters

America's Cup 12 Metre

Bajamara Mexico

Caribbean Segway Tours

Amerimed Hospitals

Baleares Consignatarios (BC Tours)

Caribbean Tours Int'l

Amin Kawar & Sons Travel

Banana Coast

Caribe Nautical Services

Amphitrion Holidays Ltd

Barbados Port Authority

Caribe Sky Canopy Tours

Anthony's Key Resort

Barbados Tourism Authority

Casa De Campo International

Antigua Destination Planners

Barefoot Holidays St. Lucia

Cayman Island Tourism Assoc.

Antours Dominica Limited

Beijing Biz Travel

Cayman Islands Chamber of Comm

API de Dos Bocas

Belize Horse & Carriage

Cayman Sea Adventures

API Puerto of Chiapas

Belize Paradise Ltd.

Cayman Style Ocean Adventures

API Puerto Vallarta

Belize Sealand Tours

Applicon Tours

Bermuda On Site Limited

Cayman Turutle Farm: Island Wildlife Encounters

Aqua Adventures Tours

Bermuda Ship Agencies

52 Cruising Magazine โ€ข Third Quarter 2011

CEO Mexico DMC


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3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:57 PM Page 54

Ceres Terminals, Inc

De Palm Tours

Charlot Car Rental

Delisle Walwyn - Kantours

Chickmont Foods Ltd.

Denrus (St. Petersburg)

CityView Trolleys Tours of Key West

Destefano, Speciale & Co

Cockburn Village & Farm, Ltd dba Conch World

Destination Antigua(2000)

Colombia 57 Tours & Logisitive Coral Island Tours Coral Stone Stables Corea & Co 1988 Coral World Ocean Park Cozumel, Quintana Roo Parks & Museums Foundation

Destination Management Chile DiCarlo, Inc. dba Four Track Advent Discover Dominica Authority Discovery Communications Inc. Dive Dominica Dive Fair Helen Down Under Sea Excursions

Cozumel Eco Adventure

Dragonfly Adventures DMC

Croydon In The Mountains

Dutch Tours Enterprises

Crucero Tours

E-L-S GMBH

Cruise Business Review

EcoQuest Adventures & Tours

Cruise Gallery Inc.

E. Duran Shipping P&I Services

Cruise Plus Services

Eko Park Los Cabos DBA Wild Canyon

Cruise Ship Notes

Eleuthera Adventure Tours

Cruise Solutions Belize

Elden Tours

Cruiseport Boston MA Port Auth

Elite Travel Ltd.

Cruises News Media Group

Elroy's Pleasure Tours

CS Adventures

Enchanted Island Eco Tours

CTG Margarita C.A.

Esperanza del Mar

CTS Turismo

Executive Tours

Curacao Dolphin Academy

Exotic Borneo Sdn. Bhd.

Curacao Sea Aquarium

Expressway Traveling

54 Cruising Magazine • Third Quarter 2011

Facilitators Unlimited Inc. Fantasea Bermuda Fantastic Tours Fantastic Tours International Five Star Watersport Fortune Entertainment & Adventure Funa International, Inc. Funbini B.V. Fun Sun Inc. Furlong Incoming Future Vision Invest Co G.P. Wild International LTD Gianco, Mexico TravelscapeS.A. de C.V. Glamour Transport & Tours Go With Gus Golden Foundation Tours Gorbis Travel LLC Grand Bahama Taxi Gray Line - Costa Rica Gray Line - Nicaragua Gray Line Los Cabos Great Vacations Grenada Discovery Train Grenada Ports Authority Guatemala Cruise Council Gumbs Taxi & Tours


3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:57 PM Page 55

Yaxhรก

visitguatemala.com


3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:57 PM Page 56

H'Evans Scent Ltd

Jades, S.A. - Antigua Guatemala

Mahinatur

Halcrow, Inc

Jamaica Tourist Board

Mahogany Run Golg Course

Hamilton, Miller & l

Jamaica Yacht Cruises

Mangrove Ventures dba

Happy Fish Travel

JCAL Tours Ltd

Mar-Lab NV dba Banana Bus

Harbor Bunkering Corporation

Jimmy Buffett's

Maritima Dominicana

Harbour Street Craft & Cultural

Jolly Roger Cruises & Tours S.A.

Mayaguez-Las Marias

Heavenly Tours Ltd.

Jones Travel Ltd.

Mayaland Tours

Hectours

Jungle Land Explorers

MB Tours

Hibiscus Eco-Tours

Jungle Trekking Adventures

MC Tours Honduras

Holiday Services

JUTA Falmouth

Mediterranean Shipping Uruguay

Hooves Ltd.

JUTA Montego Bay

Metropolitan Stevedore Company

Humberto Alvarez Sucs

JUTA Negril

Meyer Agencies Ltd.

Ibercruises-Agencia de Viagens

Karavan Turizm Seyahat

Miami Seaplane Tours, Inc.

Iberoservice Incoming Services

Kawa Kawa SA dba Grupo Mawamba

Micato - South Africa

Iceland Travel

Kayak Nature Tours

Micronesian Cruise Association

Inflot Worldwide, Inc

Kelly's Tours C/O Tunick & Co

Mifsud Brothers Ltd

Intercruises Shoreside & Port Services

Kelly's Watersports

Misener Marine Constr

InterMed Travel

Kim' Arrin Cruise Services

International Design & Etmt.

Kman Native Tours

Montego Bay Chamber of Commerce and Industry

International Longshoremen's

Komex ToKomex Tours

International Shipping Partners

Kotormar Ltd

Inversiones Maloka C.A.

KPMG

Island Guardians

La Mar Excursions, Inc

Island Meetings & Incentive

Larf, Inc

Island Safari Barbados

Landry & Kling

Island Shipping & Trading

Leeward Islands Charters

IWW Island Networks

Leisure Travel & Tours Ltd.

56 Cruising Magazine • Third Quarter 2011

Mount Gay Rum Tour MyExcursion.Com Nasco Tours S.A.E. Native Son, Inc. Native Way Watersports Nautilus Cayman Ltd Navigator Travel & Tourist Nestle Waters North America


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3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:57 PM Page 58

Nevis Tourism Authority

Pelican Adventures

S.E.L. Maduro & Sons Aruba

Novotur Viajes

Pier B Development

S.E.L. Maduro & Sons (Curacao)

Oasis Divers & Water

Pirate Ship Cruises of Cabo/Maritime Enterprises SA de CV

Saint John Port Authority

Ocean Adventures Ocean Energy Oceans TV, Inc Ocho Rios Craft & Curio Vender Off The Wall Divers Old Fort Craft Mkt Old Town Trolley Olive Branch Tours On Deck Ocean Racing Onboard Media Operadora De Viajes Operadora Punta Venado Operadora Turistica Bahias Plus Orange Valley Holdings Ltd. Our Planet Page & Jones, Inc. Palaceda Tours Palm Services Ltd. Panama Excursions PanPacific Manning Inc. Paradise Tours Paradise Tours - Vegas Paradise Tourism VIP Services & Bus Tours PBS&J

58 Cruising Magazine • Third Quarter 2011

Platinum Port Agency Port Authority of the Cayman Port Authority of Trinidad & Tobago Port of Palm Beach Premier Destination Services Prestige Leasing & Tours Pronatours (Nuempresas) PT. Bali Prestige Tours Rancho Buena Vista Rancho Tierra Bonita Rapsody Tours, Cruises RC Travel Reef Tours Ltd Regale International Travel Resort Adventure Centers Resort Sports Rhodes Hall Plantation Ltd Rios Tropicales Roatan Island Tours Roger Albert Voyages Romney Associates Rozo & Co. Rumbo Sur

San Juan Happy Tours San Souci Ports SA SCAN S.A. Sea Blaster Tours Sea Bridge International Sea Song Tours Seahorse Sailing Adventures Secretoria de Tourismo Y Relaciones SEICO Shasta Foodservice Skylimit Travel Services SMS Travel & Toursim Snorkel Park Company Ltd. Snorkel Safaris Snuba/Sea Trek South Carolina State Port South Shore Adventures Special Needs Group St. Anne Chamber of Commerce St. Ann Development St. Kitts & Nevis Tourism Authority St. Kitts Scenic Railway St. Lucia Segway St. Maarten Port Services


3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:57 PM Page 59


3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:57 PM Page 60

St. Thomas Taxi Assoc

The Tour Company Cayman

VI Taxi Association

St. Thomas-St. John Chamber of Commerce

Thimothy Mangs

Viva Wyndham Resort

Thomas Smith & Co

Walk the Plank Zipline

Tlaloc Tours S.A. de C.V.

Watapana / Fofoti Tours & Transfers

Toronto Hippo Tours

Waterfront Investments Ltd.

Total Gusto Sa de Cv

Webster's Tours

Total Quality Tour Marketing

West Bay Kayak and Snorkel

Tour Coop of Puerto Rico

White Camel Tours

Tourex Acapulco

Wind and Sea Ltd

Transbalkan Travel

Wonders of The Barrier Reef Tours LTD

Tratamiento Ecologico de Residuos

Wrave Ltd

Travel Services, Inc

Yellow Tourism Solutions

Stansfeld Scott Inc. Starwood Resort Collection STS Honduras Sulivan Shipping Services Sunbury Great House Suncoast Investments Sunsation Tours Sunshine Cruises (1990) Sunshine Tours Surfside AquaSports Ltd Swiss Travel Services Tabyana Beach Tall Ships TAM Travel Corp Tan Hong - Vietventures TDC Tours Ltd. Team Ports & Maritime TFL Tours The Calypso Train Tours Ltd The Caymanian Land & Sea The Indar Weir Travel The Port Authority of Jamacia The Rendezvous Company The Rendezvous Tour Co

60 Cruising Magazine • Third Quarter 2011

Travel Alliance, Inc. TravExe (Travel Executives) Tri-Sport Tringo Tours Tropical Trail Rides Tudor Rose Tura Turizm - Sea Mer Tours AM Turismo Caleta, S.A. Turismo Cocha Turismo Marina Turisport UNEXSO United Shipping Co United Tour Guides Co-op of PR Veragua Rainforest


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Aon Risk Management Best Practices

ALL TERRAIN VEHICLES (ATV) TOUR OPERATOR ORIENTATION & WAIVER All participants should complete a basic orientation explaining the importance of the required safety equipment and sign a liability waiver before participating in the excursion. Participation in an ATV group excursion calls for a certain degree of maturity and technical knowledge to ensure the safety of all participants. Failure to comply with all safety rules discussed during the orientation should lead to early termination of the excursion for that participant. SAFETY EQUIPMENT REQUIREMENTS An approved motorcycle-style helmet, eye protection, closed toe shoes, long pants, and long sleeve shirt will provide the best protection while riding on the trail. Failure to provide and require proper safety equipment could put your operation and the participants at unnecessary risk. In addition, a participant’s failure to wear the safety equipment and comply with all safety rules should lead to early termination of the excursion for that participant. MECHANICAL INSPECTION Conduct a complete inspection of all vehicles after each use utilizing a formal ATV mechanical condition inspection form. Vehicles in need of repair should be taken to the mechanic immediately. Complete necessary repairs prior to the next ride. If the vehicle cannot be repaired immediately, it should be red-tagged and the keys secured so that it is not operated until repairs are complete. NO ALCOHOL OR DRUGS Communicate to all participants that a zero tolerance policy for use of alcohol and/or other drugs prior to or during the excursion. Operating an ATV while drinking or using drugs is unsafe and, in most cases, illegal. OBEY THE LAW Know the law with regards to your ATV tour operation. Knowledge of the laws in your area of operation will protect you and your participants by preventing fines and penalties. OBEY THE RULES All participants should stay on marked 62 Cruising Magazine • Third Quarter 2011

trails and observe posted signs and rules of the trail. Riding in non-designated areas causes erosion and may disrupt wildlife habitat. Failure to follow trail rules and signs could cause you and your participants to be banned from the riding areas. Most importantly, venturing from marked trails may result in participants coming face to face with unexpected obstacles, such as ditches, drop-offs, cliffs, trees, or barbed wire. WATCH YOUR SPEED Always have participants ride at a safe and responsible speed. Know your participants’ ability and stress that each participant is responsible for driving at a safe pace and avoiding driving carelessly. If you note a participant driving too fast for the conditions or appearing out of control, take immediate action. Riding at excessive speed endangers the participant and the group. NO PASSENGERS Do not permit participants to carry passengers unless their specific ATV is designed for such use. Most ATV's are designed for a single rider. Carrying passengers on an ATV designed for a single rider may upset the balance of the machine, making it likely to tip or roll over. Some of the newer ATV's are specifically designed for two riders, as the wheelbase is longer. AGE REQUIREMENT AND TRAINING Do not allow young participants or inexperienced riders to operate ATV’s without proper training and supervision. Know if there are specific laws in your area dictating a minimum age requirement for operating an ATV. Request to see appropriate identification of all participants to confirm age. MAINTAIN A SAFE DISTANCE Maintain a safe distance between riders; tailgating may lead to collisions and injuries. Instruct participants to allow the rider in front some space. Implement the 4 Second Rule---that is, the participant selects an object ahead as a marker and should not pass that marker for 4 seconds after the rider in front has passed it. This technique allows ample distance between riders. However, in unusual circumstances, you may need a greater distance between riders. The tour guide may not anticipate


3rd qtr-2011 final_Quarterly Magazine 9/17/11 12:57 PM Page 63

when a participant will need to stop quickly or turn sharply so as to avoid an object. Constant vigilance is recommended in order to control speed, horseplay or extreme actions by participants. MAINTAIN COMMUNICATION AND VISUAL All tour groups should be escorted by a lead company driver and a trailing company driver, both carrying electronic communication hardware. Full visual of the entire group should be maintained at all times. If any participant deviates from the trail or drives away from the group in an unexpected manner, tour guides should radio each other to coordinate their efforts in controlling the situation immediately. CHECK THE WEATHER Do not operate tours in unsafe weather conditions. Be informed of local weather conditions, as it may have a dramatic impact on the trail’s condition. Rain makes trails muddy and slick. Snow conceals obstacles and ice. Sun may cause sunburns, dehydration, or heatstroke.

Your safety orientation should consider weather and trail conditions. KNOW THE AREA YOU RIDE IN Get to know the area you operate tours in and identify potential hazards. Are there hidden obstacles? How deep is the water? How steep are the hills? The more knowledgeable you are about the terrain and trails you operate on, the greater safety you can provide for your participants. CARRY A MAP, GPS & SAFETY/SURVIVIAL EQUIPMEMT The tour guide should carry a map of the trail or area to be travelled. Getting lost may result in navigating areas exceeding participant skill level. If a map is not available, consider a GPS (Global Positioning System). Most modern GPS’s have a track-back feature allowing you to retrace your ride and return to the starting place. Tour guides should also ensure there is proper safety and survival equipment at hand based on the terrain, group size, duration and distance of ride.

Aon Contact: Hellen Mena, Tour Operators Group • e: hellen.mena@aon.com • p: 1.305.961.6231 All Aon commentaries and reference materials are purely advisory and intended for the purpose of assisting our clients in risk control and safety procedures. Commentaries and reference materials were developed from sources believed to be reliable and do not purport to refer to or guarantee full compliance with local, state or federal regulations which may be applicable; nor do manuals, commentaries and reference materials signify or imply that other hazards do not exist. Aon Risk Services, Inc. assumes no responsibility for implementation, management and operation of risk control and safety procedures. Third Quarter 2011 • Cruising Magazine 63


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Faces In The Industry Roosevelt Kirkland – First Engineer Officer, Holland America Line My name is Roosevelt Kirkland. I was born in Portland, Jamaica and now reside in Kingston, Jamaica. Presently I am employed through Viking Recruitment and have worked for Holland America Line since November 1999 I started at the rank as third engineer officer and worked through the ranks to first engineer officer. My career in the marine engineer industry started when I completed my engineering cadet training at the Jamaica Maritime Training Institute in 1989. I furthered my studies at the South Tynside College in England, where I achieved my Chief Engineer Certificate. Before working for Holland America Line I worked for other shipping companies with varying types of ships, such as oil tankers, general cargo and container ships. My professional career for the cruise ship industry has been a transformation, it gives me that sense of job security and working environment that I was searching for. Holland America Line is such an excellent company that I would recommend to any one that would like to pursue a career in the marine industry. They treat each individual with equal opportunity no matter their race, sex or rank.

Jamaica

As a first engineer officer, I report directly to the Chief Engineer Officer. I am mainly responsible for the supervision and administration aspect of the technical department. I have great job satisfaction, all of us work as a team to achieve our high level of targets. I am committed at all times to set a high standard for my fellow co-worker to follow. The good thing about working on ships is allows you to travel to different places, learn about new culture and see how people from these countries live. On board the ship I work with multi-cultural nationalities. This enables me to have a better understanding of how to treat and interact with different people from varying background. At the end of my contract, it is always a great feeling knowing that I will be going home to my family. Holland America Line is a great company and this is where I will end my career.

Sebastian K. Emura – Guest Services Manager, Carnival Cruise Lines My name is Sebastian K. Emura, and I am from Colombia. Five years ago I joined the Carnival Cruise Lines family, and I am currently the Guest Services Manager on board the Carnival Legend. My degree in hotel and tourism business management opened many doors for me, and I knew after graduation I wanted to work in the service industry. I didn’t know a lot about cruising, but when I was on vacation in Miami, I met some crew members who told me about Carnival. As they say, the rest is history. Working on a cruise ship is perfect for me because I get to work in all areas of service. I started in the Purser’s Office, which is now called the Guest Services Department, and I worked my Colombia way up through the ranks to become the Guest Services Manager. I oversee the Guest Services Department operation and ensure we achieve guest satisfaction on all levels. I’m also proud to be a trained member of Carnival’s CareTeam that assists guest or crew members during emergency situations. My position goes beyond working directly with guests. I also supervise the clearance of the ship upon arrival in each port by presenting the proper legal documentation to local officials. Working on a cruise ship is an amazing experience, especially living in a multicultural society where you get to meet people from different nationalities. Carnival has made it possible for me to visit places I never thought I would go to. Aruba is my favorite port because it’s a beautiful island, has nice beaches and the cuisine is amazing. (They also have a nice Colombian restaurant!) I miss my family and friends back home sometimes, but I have become part of a new family of crew members who support me, and we all grow together. At the end of each contract, there is always a memory, anecdote or story that everyone back home is waiting to hear about, and I always look forward to telling them about my adventures. 64 Cruising Magazine • Third Quarter 2011


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Faces In The Industry Brent Marcano – Provision Master, Royal Caribbean International Hello, my name is Brent Marcano, and I was born and raised in Trinidad and Tobago. I have been working for Royal Caribbean for ten years. During the course of my first contract, I have had the opportunity to see many amazing places that I thought I might never have the chance to see. It is nice to know the many different people from so many different places and to have a chance to understand and see the different cultures first-hand, also to develop friendships with all of them. I first started working in the galley on Vision of the Seas, after a few months, I was moved to the Provision Department. After about three years, I went to Germany to be a part of the startup team for the Jewel of the Seas. From then on I have continued to move up the ladder to Provision Storekeeper, then as an Inventory Control Specialist, to where I am today as Provision Master on the Voyager of the Seas.

Trinidad & Tobago

As Provision Master one of my main duties is to have enough food on board to feed all our guests and crew, making sure that we deliver the WOW to all. Hope you will join us sometime onboard Voyager of the Seas.


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From left to right, Irene Simmons, Chief of Staff Cabinet, St. Maarten, Larry Stauffer, Disney Cruise Line, Joanne Salzedo, Norwegian Cruise Line, Lisa Jensen, Princess Cruises, Mark Mingo, CEO, St. Maarten Harbor Group of Companies, Honorable Roland Duncan, Minister of Justice, St. Maarten, Michele M. Paige, FCCA, Matthew Sams, Holland Americal Line, Honorable Theo Heyliger, Vice Prime Minister, St. Maarten, Stephen Nielsen, Princess Cruises, Michael Ronan, Royal Caribbean Cruises, Ltd., Gordon Buck, Carnival Cruise Lines, Federico Gonzalez, Royal Caribbean Cruises, Ltd., Amilcar Cascais, Carnival Cruise Lines.


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A DESTINATION YOUR PASSENGERS WILL LOVE. ACTUALLY, THREE DESTINATIONS YOUR PASSENGERS WILL LOVE. With three of the world’s most beautiful islands nestled so close together, the U.S. Virgin Islands offers something for everyone. Treat your passengers to not one but three world-class destinations.

ST. CROIX In St. Croix, every sunrise brings with it not only a mesmerizing view, but a wealth of culture and possibilities. Here, a traveler’s itinerary can be as busy or as relaxed as they see fit. The rich culture and history found on St. Croix is matched by a sense of adventure that’s found on every corner of the island. Our visitors are free to embark on a number of activities. Relax on our white sand beaches. Tour a colonial landmark. Dive into our crystalclear waters. Visit a rum distillery. See everything. Or, do nothing. In a place as breathtaking and limitless as St. Croix, travelers are free to explore it all. But only if they want to.

©2011 United States Virgin Islands Department of Tourism.


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ST. JOHN Let your passengers experience a place so intimate that it feels like their own private island. St. John is only a 15-minute ferry ride from St. Thomas, yet it somehow feels like its own world. The moment a traveler steps foot on St. John, they are greeted with a beauty, serenity and tranquility only St. John can offer. Miles and miles of untouched national park stretch as far as the eye can see. Hiking trails line the hills above pristine white sand beaches. For travelers looking for some of the most unspoiled natural landscapes in the world, St. John is the ultimate in relaxation and beauty.

ST. THOMAS Gorgeous beaches. Crystal-clear waters. Breathtaking views. A place as beautiful as St. Thomas offers travelers everything, and lots of it. Here, the choices are as limitless as the horizon. Travelers can break away from the crowd or jump right in it. They can relax on one of St. Thomas’s unspoiled beaches or hop right into our duty-free shopping mecca. They can parasail high above our skies or discover St. Thomas’s world-class cuisine. Amazing shopping, white sand beaches and endless water activities — here in St. Thomas, life moves with an energy and a vibe all its own.


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© SeaWorld Parks & Entertainment, Inc.

H<9 DCFH © Universal Orlando Resort

C: 7<C=79G © Disney

Once upon a time perhaps, vacationers had simple wants. Good food, sun by the pool, an evening show… But today? They want excitement, they want choices, they want to do things they’ve never done before! That’s why you created the next generation of ground-breaking cruise experiences… …And why bringing ships to Port Canaveral is the next sound business decision to make. Because here, you can sell more choices that transcend the ordinary — by reaching out just beyond your ships to Central Florida/Orlando attractions for shore excursions and pre- and post-cruise packages that your guests will recognize as premier in innovation and world-class in wonder. Add that we’re the closest port to Orlando via an uncongested and stress free expressway, our first-class facilities and cruise-friendly attitude, and we have what it takes to make your guests and your CFO smile. For additional information, contact Cruise Development at 321.783.7831, extension 253.

C A R N I VA VA L D R E A M | C A R N I V VA A L S E N S AT AT I O N | D I S N E Y M A G I C | D I S N E Y D R E A M | N O R W E G I A N S U N ROY YA AL CARIBBEAN FREEDOM OF THE SEAS | ROY YA AL CARIBBEAN MONARCH OF THE SEAS (CARNIV VA A L E C S TA T A S Y, Y, N O V E M B E R 2 0 1 1 | D I S N E Y F A N T TA ASY Y,, A P R I L 2 0 1 2 )

FCCA Cruising Magazine 3rd qtr. 2011  

The Florida-Caribbean Cruise Association Cruising Magazine 3rd qtr. 2011