Diamond Reef, Great Camanoe.
RELAXATION ABOVE, EXHILARATION BELOW. Dive into ancient shipwrecks, towering reefs and deep caves as you explore the British Virgin Islandsâ&#x20AC;&#x2122; underwater playground. All from the comfort of your own chartered power catamaran, with captain and chef if desired.
BVITOURISM.COM | 1-800-835-8530 Tortola | Virgin Gorda | Jost Van Dyke | Anegada | Cooper Island | Guana Island Little Thatch | Necker Island | Norman Island | Peter Island | Saba Rock | Scrub Island
More to explore
beyond our shores
With just 166 square miles, Barbados is packed with more attractions per square mile than any other island in the Caribbean! No matter which corner of the island you go, you are destined to find a rich combination of culture, heritage, adventure, sport, food, shopping, activities and hallmark attractions you can access within minutes.
EXPERIENCE MAAGIC WELCOME TO PORT ST. MAARTEN N°1 PORT IN THE CARIBBEAN • Step Ashore Where Your Holiday Experiences Come Alive • The Gateway to Memorable & Enriching Experiences • Re-discover the ‘Friendly Island’ • A Remarkable & Fun Cruise Destination • Offering a unique and enriching cruise visitor experience • Award Winning Cruise Facilities • 55 Years Cruise Port St. Maarten
GREAT TOURS, SHOPPING, BEACHES AND RESTAURANTS WWW.PORTSTMAARTEN.COM
TABL E OF CONT ENTS Message from the FCCA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Welcome Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Government Leaders in Attendance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Cruise Executives in Attendance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Conference Workshops • Tuesday, October 22nd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 • Wednesday, October 23rd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 • Thursday, October 24th. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Trade Show Exhibitors & Floor Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Spotlight on Puerto Rico. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 FCCA Foundation Essay Contest Junior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 FCCA Foundation Essay Contest Senior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Conference Agenda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Florida-Caribbean Cruise Association
10390 USA Today Way, Miramar, Florida 33025 Phone: (954) 441-8881 • Fax: (954) 441-3171 E-mail: email@example.com • Website: www.f-cca.com
Qualifications of Exhibitor/Attendee FCCA, in its sole discretion, determines whether a prospective exhibitor/attendee is eligible to participate in the event. Eligibility is generally limited to persons or firms who supply products and services to the cruise industry or are in good standing with the cruise industry and the FCCA. Applicants who have not previously exhibited at/attended the event may be required to submit a description of the nature of their business and/or the item to be exhibited. The FCCA reserves the right in its absolute discretion to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespectful and/or causing a nuisance to other exhibitors and/or attendees and the FCCA may exercise such right with any in anyway employee, agent or permitted contractor of the exhibitor/attendee or otherwise connected or associated with the Exhibitor/Attendee.
FOUR PORTS - SAIL TODAY TO A WORLD-CLASS DESTINATION. You’ve just docked at the right port. The U.S. Virgin Islands awaits you with four ports and seven berths, where ships and crews can find a complete structure, while passengers can find a culture full of heart, great shopping, culinary attractions, and of course, breathtaking beaches surrounded by a beautiful turquoise sea. For more information visit www.viport.com and www.wico-vi.com.
©2019 U.S. Virgin Islands Department of Tourism
M ESSAGE F ROM T H E FCCA
Michele M. Paige
President, Florida-Caribbean Cruise Association
Chairman, Carnival Corporation & PLC Chairman, FCCA
We are pleased and excited to welcome you to the FCCA Cruise Conference & Trade Show. This marks a special time for the event because after more than 25 years of growing from an idea and tight-knit gathering into the largest cruise conference and trade show in the Caribbean and Latin America, we are continuing full speed ahead with the most meetings in the Trade Show’s history, including the first-ever scheduled session between shore excursion executives and Pavilion holders. Of course, the opportunities will be available for every attendee, as the cruise industry has again proven its commitment to doing business in the region. Part of this proof comes from more than 100 top-level executives from FCCA Member Lines, including the biggest congregation of presidents and above, who are all here the same reason you are: to develop understanding, relationships and, of course, business. This theme of partnership will take the show’s center stage throughout what you will experience over the next few days of meetings, workshops, meals and networking events with this historic delegation of executives from numerous sectors, one of which can surely impact your business. Plus, everyone here has some involvement in and knowledge of the cruise industry, representing most ends of its multifaceted spectrum, along with a wealth of expertise and experience crucial to the industry’s success. Partnership also forms the foundation of both this event and the FCCA’s mission, and we have found that sometimes that is as simple as bringing together both parties to share ideas, discuss trends and potential projects, cultivate invaluable relationships and have some old-fashioned fun in the process. That is why we offer numerous events throughout the year, ranging from exclusive Platinum receptions to open-registration and large-scale ones like this, which have paved a long track record of fostering the mutual understanding and bilateral partnerships that lead to sustainable success. So please prepare yourself to see this on display over the next few days while enjoying the enchanting Puerto Rico, festivities and local fare, and chances to improve your cruise tourism business.
¡Bienvenidos! We are thrilled to welcome you back to Puerto Rico for the FCCA’s 26th Annual Cruise Conference and Trade Show. Over the past year we witnessed how the cruise industry continues making significant contributions to Caribbean destinations, and the dialogue and partnerships that take place during this important event set the stage for continuing to strengthen our position as the premiere cruising region in the world. As hosts to the FCCA Cruise Conference and Trade Show over the span of four consecutive years, we recognize the responsibility bestowed upon Puerto Rico to not only stage a productive conference, but to serve as industry leaders through advancements that showcase the potential for the cruise industry’s growth in all of our destinations. Since we last hosted you in San Juan, Puerto Rico surpassed our forecasts with the arrival of a record 1.8 million visitors through 558 port visits. We welcomed 6 ships on their maiden voyage to San Juan, and trained hundreds of destination stakeholders with the tools necessary to elevate the guest experience. During this visit, we hope you can explore some of what makes Puerto Rico a treasure trove yet to be discovered in full. Catch a glimpse of our historic town centers and dance to the latest beats, tantalize your taste buds with “criollo” cuisine and feel the adrenaline-rush of ziplining in the mountain zone. The myriad of attractions found in Puerto Rico is a reflection of the range and diversity of experiences that millions of guests who make the Caribbean their preferred cruising destination get to enjoy. I look forward to greeting you and wish all delegates a productive and successful conference in Puerto Rico! Enjoy your stay and Discover Puerto Rico!
Carla Campos Executive Director Puerto Rico Tourism Company
#CRUISETODR Catedral Primada de AmĂŠrica Santo Domingo
G OVERNMENT LE A D ERS The FCCA Member Lines thank the Government Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference. ANTIGUA AND BARBUDA Hon. Charles Fernandez Minister of Tourism & Investment
HONDURAS Hon. Nicole Marrder Minister of Tourism
BARBADOS Hon. Mia Amor Mottley, QC, MP Prime Minister
MARTINIQUE Hon. Karine Mousseau Commissioner of Tourism
Hon. Kerri Symmonds Minister of Tourism & International Transport
MEXICO Hon. Mauricio Vila Dosal Governor of Yucatan
BELIZE Hon. Jose Manuel Heredia Minister of Tourism & Civil Aviation BRITISH VIRGIN ISLANDS Hon. Andrew Fahie Premier Hon. Kye Rhymer Minister of Transportation, Works & Utilities CAYMAN ISLANDS Hon. Moses Kirkconnell, JP, MLA Deputy Premier & Minister for Tourism COLOMBIA Hon. Jose Manuel Restrepo Minister of Commerce, Industry & Tourism Flavia Santoro President, ProColombia CURAÇAO Hon. Giselle McWilliam Minister of Tourism & Economic Development DOMINICA Hon. Robert Tonge Minister of Tourism & Culture GRENADA Hon. Dr. Clarice Modeste-Curwen Minister for Tourism & Civil Aviation GUADELOUPE Hon. Valerie Cesarus Vice President of Tourism Affairs, Tourism Board GUATEMALA Hon. Jorge Mario Chajon Director, Guatemala Tourism Board
Mr. Oscar Perez Brarros Secretary of Tourism of the State of Sinaloa Hon. Luis Araiza Secretary of Tourism & Economy, Baja CA. Sur Hon. Quirino Ordaz Governor of Sinaloa NICARAGUA Hon. Anasha Campbell Minister of Tourism PUERTO RICO Hon. Wanda Vasquez Garced Governor of Puerto Rico Carla Campos Executive Director, Puerto Rico Tourism Company SAINT KITTS AND NEVIS Hon. Lindsay Grant Minister of Tourism SAINT LUCIA Hon. Allen Chastanet Prime Minister Hon. Dominic Fedee Minister of Tourism SAINT MARTIN Hon. Valérie Damaseau Minister of Tourism UNITED STATES VIRGIN ISLANDS Hon. Albert Bryan Jr. Governor of U.S. Virgin Islands Hon. Joseph Boschulte Commissioner of Tourism 9
SAIL IN, STAY & PLAY Adventure, breath-taking beauty and excitement around every corner
C R UI SE EXECUTIVE LISTING AZAMARA Carol Cabezas, COO BAHAMAS PARADISE CRUISE LINE Thomas Spina, Sr. Vice President, Operations Lina Franco, Manager, Operations CARNIVAL CORPORATION & PLC Pedro Acevedo, Director, Project Management Micky Arison, Chairman Stefano Borzoni, Sr. Vice President., Global Port and Destination Development David Candib, Vice President, Development & Operations Arnold Donald, President & CEO Tyrell Hall, Government & Port Relations Aide Giora Israel, Sr. Vice President., Global Ports & Destination Development Marie McKenzie, Vice President, Global Ports & Caribbean Government Relations Jesus Mendez, Regional Port Operation Director Karl Sestak, Chief of Staff CARNIVAL CRUISE LINE Christine Duffy, President Carlos Estrada, Director, Commercial Home Port Operations Lilla Ferenci, Product Manager, Shore Excursions Nasim Ghannadian, Manager, Product Development & Marketing Priscilla Molina, Sr. Manager, Product Development & Marketing Stacy Pallot-Shweky, Manager, Care Team Ugo Savino, Director, Deployment & Itinerary Planning Ashley Spencer, Director, Global Talent Attraction Frederick Stein, Vice President, Revenue Planning & Fleet Deployment Leon Sutcliffe, Director, Ports of Call & Government Relations Erika Tache, Sr. Director, Product Development, Shore Excursions Elena Trajkovska, Product Manager, Shore Excursions DISNEY CRUISE LINE Ralph Dahlgren, Manager Port Operations & Development Russell Daya, Executive Director, Marine Operations Hein Erasmus, Regional Port Adventures Manager Jaco Gouws, Senior Manager, Port Adventures Michelle Moraga, Regional Port Adventures Manager Sharon Siskie, Sr. Vice President, Commercial Strategy Jeff Vahle, President, Disney Signature Experiences HOLLAND AMERICA GROUP Lisa Banner, Manager, Shore Excursions Chris Martin, Director, Port Operations Matthew Sams, Vice President, Caribbean Relations & Private Island Operations Elena Vlad, Director, Shore Excursion Product Development & Operations HOLLAND AMERICA LINE Orlando Ashford, President MSC CRUISES Pierfranceso Vago, Executive Chairman Jean-Pierre Joubert, Head of Shore Excursions Paolo Mezzino, Port Operations Coordinator Luca Biondolilo, Chief Communications Officer Gianluca Suprani, Sr. Vice President, Port Development & Shore Activities MSC CRUISES (USA) Valentina Basso, Crew Development Manager Roberto Fusaro, President Albino Di Lorenzo, Vice President, Cruise Operations Valentina Pietropaolo, Manager, Shore Excursions Richard Sasso, Chairman
C R UISE EXECUTIVE LIST ING NORWEGIAN CRUISE LINE HOLDINGS, LTD. Caridad Arias, Sr. Manager, Strategic Sourcing Victor Gonzalez, Strategic Sourcing - Buyer Christine Manjencic, Vice President, Destination Services Operations Jennifer Marmanillo, Director, Itinerary Planning Steve Moeller, Sr. Vice President, Commercial Development Jose Negron, Vice President, Strategic Port Development Howard Sherman, Executive Vice President, Onboard Revenue & Destination Services. Sandra Weir, Vice President, Destination Development & Government Relations Juliana Zerbino, Sr. Manager, F&B Supply Chain Management REGENT SEVEN SEAS CRUISES Jason Montague, President & CEO ROYAL CARIBBEAN CRUISES LTD. Christopher Allen, Vice President, Deployment & Itinerary Planning Bryan Attree, Manager, Worldwide Port Operations Russell Benford, Vice President, Government Relations Preston Carnahan, Director, Business & Destination Development Joshua Carroll, Vice President, Port Development Jaime Castilo, Director, Worldwide Port Operations Melissa De La Cruz, Account Manager, Global Tour Operations Chris De Leo, Deployment Strategy Analyst Meaghan Gies, Port Captain/Sr. Manager, Marine Operations Adam Goldstein, Vice Chairman Federico Gonzalez, Vice President, Destination Development, Latin America & Caribbean Roberta Jacoby, Managing Director, Global Tour Operations Michael Jaworski, Sr. Manager,Crew Government Relations and Visas Vina Jumpp, Director, Procurement Food & Beverage Clarissa Kallander, Manager, Procurement, Food & Beverage Paul Loughrin, Director, Product Development, Global Tour Operations T.J. Oâ&#x20AC;&#x2122;Sullivan, Director, Compliance, Global Tour Operations Andre Pousada, Associate Vice President, Government Relations Tyler Rand, Director, Port & Destination Development Miguel Reyna, Associate Vice President, Commercial Development Liza Voticky, Global Director of Talent Attraction Penny T. Zeilman, Account Manager, Global Tour Operations ROYAL CARIBBEAN INTERNATIONAL Michael Bayley, President & CEO SILVERSEA CRUISES Kristel Kouly, Manager, Regional Content Melissa Ostroff, Manager, Regional Content Daniela Sordi, Manager Destination Experiences Nathalia Vargas, Specialist, Silversea Experiences Pamela Waterhouse, Senior Coordinator, Destination Experiences Arnaldo Zanonato, Director, Regional Experiences Development TUI CRUISES GMBH Janina Graf, Manager, Destination Management & Operations Christopher Szel, Destination Manager VIRGIN VOYAGES Diana, Block, Vice President, Revenue, Itinerary & Destinations Tom McAlpin, President & CEO Natasha Salzedo, Manager, Itineraries & Destinations Juan Trescastro, Sr. Director, Itineraries, Destinations, Government Relations & Shore Excursions Alex Zeitz, Sr. Manager, Sailor Experience
Crystal Caves, Grand Cayman. This is a creative representation; stepping in the water is not permitted.
OCTOBER 2 2 Tuesday, October 22 10:15am – 11:15am
Chair Talk: A Spotlight on Member Line Chairmen Shining Industry Insight Location: Ballroom B Learn about the latest and greatest trends and developments driving the industry’s record success and future growth—and how it all relates to specific issues (and ways to improve business) for the audience’s stakeholders—as cruise operators’ Chairmen take the stage to discuss a series of questions focused on their operations in the Caribbean and Latin America. Moderator: Anne Kalosh, U.S. Editor of Seatrade Cruise Review and Seatrade Cruise News Speakers: • Micky Arison, Chairman, Carnival Corporation & plc. • Pierfrancesco Vago, Executive Chairman, MSC Cruises • Adam Goldstein, Vice Chairman, Royal Caribbean Cruises Ltd.
Tuesday, October 22 11:30am – 12:30pm
Insurance Workshop Location: Ballroom B
Moderator: Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Speakers: • T.J. O’Sullivan, Director, Compliance, Global Tour Operations, Royal Caribbean Cruises Ltd • Ken Furlow, Global Development Officer, Excursion Insurance
Safety first in this introduction to FCCA’s new insurance program for tour operators, including an overview of claims and risk management procedures, as well as cruise lines’ insurance requirements for featuring tours onboard.
OCTOBER 2 2 Tuesday, October 22 2:00pm – 3:00pm
Presidential Address: Member Line Presidents & CEOs Share the Differentiations Driving Their Ships & Demand Location: Ballroom B Cruise brands are going all in to stand out and appeal to their target markets both on board and on land, and you will get a glimpse of not only the world of innovations behind this differentiation, but also how and where cruise brands source their passengers, what those passengers want while both cruising and exploring destinations— including trends like demand for personalization, authentic experiences and connected tech evolving by the gigabyte per second—and why cruise lines and stakeholders working together is a win-win situation. Moderator: Michele M. Paige, President, Florida-Caribbean Cruise Association Speakers: • Christine Duffy, President, Carnival Cruise Line • Orlando Ashford, President, Holland America Line • Roberto Fusaro, President, MSC Cruises (USA) • Jason Montague, President & CEO, Regent Seven Seas Cruises • Michael Bayley, President & CEO, Royal Caribbean International • Tom McAlpin, President & CEO, Virgin Voyages
a N E g a nG s I T R r e v A R O C
isC D flavO D E l i wH UNdS an iBbEaN. Ar C THE so e h of T OF
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OCTOBER 2 3 Wednesday, October 23 2:00pm – 3:30pm
Incident Response Workshop Location: Ballroom B Time is of the essence in the response to any unforeseen incident in a destination, and this workshop will cover the importance of the reaction in the first 12 hours, along with best practices for everyone from tour operators to port and destination officials to handle everything from individual to large-scale incidents. Moderator: Erika Tache, Sr. Director, Product Development, Shore Excursions, Carnival Cruise Line Panelists: • Stacy Pallot-Shweky, Manager, Carnival Care Team, Carnival Cruise Line • Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings Ltd. • Marc Melville, CEO, Chukka Caribbean Adventures • Mico Cascais, Principal, Mico Cascais Inc.
Tikal is the true heart of the Mayan world being one of the most important cities of such amazing civilization, give yourself a chance to be in this magic place full of knowledge of life, nature and cience.
OCTOBER 2 4 Thursday, October 24 9:00am – 10:30am
Luxury Cruising Location: Ballroom B From all-suite vessels and sections reserved for luxury travel, replete with 24-hour butler service, to exclusive experiences and suites rivaling Vegas’ finest and catering to multi-generational luxury travelers looking to get away, all cruise lines are targeting the flourishing luxury travel market. This workshop will teach about that niche market—and help stakeholders know why developing products for these guests is a valuable proposition—by discussing who these guests are, what they want, and how cruise brands are looking to pamper them both now and in the future. Moderator: Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Panelists: • Carol Cabezas, COO, Azamara • Christopher Martin, Director, Port Operations, Holland America Group • Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings Ltd. • Arnaldo Zanonato, Director, Regional Experiences Development, Silversea Cruises • Diana Block, Vice President, Revenue, Itinerary & Destination, Virgin Voyages
FLOOR PLAN EXHIBIT HALL B PUERTO RICO CONVENTION CENTER DESIGNED BY CUBE GROUP EVENTS
EXHIBITOR BOOTHS 01- JAMAICA VACATIONS LIMITED 02- TROLLEY BOATS 03- AQUILA TOURS 04- DISCOVER DOMINICA 05- ZIELIA
C-5 PORTS OF MÉXICO
06- JVPC EXPORT CORP 07- GREEN LIGHT LIMITED 08- ISLAND FUN 09- HARD ROCK CAFÉ 10- SEATRADE CRUISE GLOBAL 11- UNITED TOUR GUIDES, PR 12- TROPICAL SHIPPING 13- MV SPORT/THE GAME 14- GUADELOUPE ISLAND TOURIST BOARD 15- TURKS & CAICOS TOURIST BOARD 16- GRENADA TOURISM AUTHORITY 17- BELIZE TOURISM BOARD 18- CRUISE SOLUTIONS BELIZE 19- TRADE COMMISSION OF PERU 20- UPLIFT, INC.
B-1 ST. LUCIA
TRADE SHOW HOURS
03 MONDAY, OCTOBER 21: 3:00PM – 6:00PM PAVILION MEETINGS 6:30PM TRADE SHOW OPENING TUESDAY, OCTOBER 22: 9:00AM – 12:00PM 2:00PM – 6:00PM WEDNESDAY, OCTOBER 23RD: 9:00AM – 12:00PM 2:00PM – 6:00PM 6:30PM A TASTE OF PUERTO RICO RECEPTION THURSDAY, OCTOBER 24TH: 9:00AM – 12:00PM
E-3 GLOBAL PORTS HOLDING
ONE-ON-ONE MEETINGS ENTRANCE
C-3 EXCURSION INSURANCE
E-5 TRINIDAD & TOBAGO
E-1 ANTIGUA & BARBUDA
C-4 MUNICIPALITY OF SAN JUAN
PUERTO RICO ECONOMIC DEVELOPMENT
B-7 CAYMAN ISLANDS
U.S. VIRGIN ISLANDS
15 TURKS & CAICOS
13 MV SPORT THE GAME
ONE-ON-ONE MEETINGS AREA
WE FILL SHIPS CRUISE SHIPS ROCKET SHIPS THEME PARKS BEACHES
Annual Visitors, o’s 75 Million d n a l r O to Port Canaveral is the Closest Port r Job Growth. he U.S. fo t n i y t i eC and the Number On
Near to fast-growing Orlando — the theme park capital of the world — and next door to Kennedy Space Center, with four international airports within an hour’s drive, Port Canaveral is well located to support future cruise passenger growth. GROWING IN 2019: CT3 is underway, the new $163+ million Cruise Terminal called the Launch Pad, specially built for Carnival MARDI GRAS, Carnival Cruise Line’s largest and more innovative cruise ship ever. In October of 2020, the MARDI GRAS will become the ﬁrst clean technology LNG-powered ship to be homeported in North America—at Port Canaveral.
Explore the business opportunities and secure your future cruise ship berth at Port Canaveral.
CONNECT to our Business Development Team at 321.783.7831, Ext 251 • www.PortCanaveral.com
DISCOVER PUERTO RICO… THERE’S MORE TO THE ISLAND THAN BEAUTIFUL BEACHES & SAN JUAN Visitors Can Add History, Culture, Nature, Sports and Adventure to Their Trips Puerto Rico provides the ideal getaway for travelers seeking “beaches plus.” On the Island, visitors will find diverse geography and a wealth of activities, accommodations and restaurants. Whether visitors are looking for a stroll full of history and culture, trendy restaurants and bars; dancing salsa into the night; enjoying Puerto Rico’s delicacies and criollo flavor; or learning about outstanding unique natural resources the island of Puerto Rico offers all these experiences and more. San Juan, the capital of Puerto Rico and the gateway to the Caribbean, offers a myriad of attractions to travelers, including the charming commercial and residential district of Old San Juan, world-class beachfront hotels in Condado and Isla Verde, casinos, exclusive shopping, museums, fine restaurants and trendy nightclubs. While Old San Juan has always been renowned for its rich culture and historic attractions, the city is constantly
evolving and reinventing itself while preserving its celebrated cultural past. No matter how many times you have visited San Juan there is always something new to discover. There are always secret corners and little-known spots full of charm and steeped in over 500 years of history, that remain unnoticed to the casual visitor in Old San Juan tour. This year a group of FCCA participants will have the opportunity to enjoy a very different perspective of the historic quarter when walking through the walled city’s blue cobblestoned streets, accompanied by a knowledgeable local guide from the Puerto Rico Historic Building Drawings Society. The tour explores how the city was built in this rocky island jutting out to the sea, observe the urban layout from an architectural and cultural point-of-view, its intricate constructive methods and the amazing
architectural details of the Spanish colonial buildings and defensive structures. The Island’s Taíno, Spaniard, African, LatinAmerican, and US influences have created a paradise for foodies and gourmet connoisseurs alike. Puerto Rican traditional fare, known as cocina criollo is spiced with flavors from all over the world and has been slowly blending to create amazing and delicious food and drink combinations. Because food is an intrinsic part of Puerto Rican culture, it is no wonder many of the social hotspots are located in or near locally-owned
businesses where one can delight one’s taste buds with an array of fresh and creative dishes and drinks. Visitors can enjoy the urban scene and step into the real Puerto Rico’s on their own or on tours such as the Santurce/San Juan Art and Food Walking Tour by Spoon Food Tours. Another Puerto Rican tradition is the making of some of the finest rums in the world. Puerto Rican rums are generally light, gold or dark – ideal for mixed drinks or on the rocks, depending on which type is selected. There are 24 different rums from Puerto Rico, one of which has been made
since 1880 at Hacienda Santa Ana in the town of Bayamón. Ron Del Barrilito has been made through an age-old process that makes these brand’s rums one-of-a-kind and among the best sipping rums in the world. The same blends that infuses Puerto Rican fare has also created a unique musical heritage and helped develop the four distinct genres of music, bomba, plena, seis, and the renowned salsa. The most traditional genres of folk music, bomba and plena, each feature a unique style and can usually be seen performed accompanied by traditional dancers. Bomba’s rhythm is played on drums and is described as a dialogue between dancer and drummer, as if the drummer were challenging the dancer to a rhythm and beat contest. Plena first appeared in Ponce, the second largest city in Puerto Rico, about 100 years ago, and became known for the stories it contained about the history and everyday life of the people. The décima, a style of songs sung with ten improvised couplets of eight syllables each, is the root of music indigenous to rural areas, called jíbaro or mountain country music. The most popular form of the décima is the seis with melodies accompanied by traditional Puerto Rican instruments such as the cuatro, a type of guitar, and güiro, a notched, hollowed-out gourd. The most popular of and influential of the four is salsa which encompasses many Afro-Latin sounds. Salsa’s
complexity and evolution has been enhanced by a series of instrumental combinations and cultural influences, ranging from Cuban son montuno and Yoruba ritual music, Puerto Rican bomba and plena, Dominican merengue, Afro-American jazz and rhythm and blues. In collaboration with different organizations and municipalities the Puerto Rico Tourism Company promotes 4 different Salsa Routes around the Island so music fans can gain insights into the origins and key sites of the fascinating history of this musical genre. To broaden the Island’s offer while upholding its commitment to protect the Islands’ natural resources and generate economic activity, the Puerto Rico Tourism Company created its Green Certification Program which focuses not only on tour operators, but also in community-based initiatives that enhance the well-being of communities as healthy places to visit, live and invest in. There are over 40 facilities and tour operators certified under this program and you can learn more about them at https://bit.ly/2vvNIp8. There are literally thousands of activities you can choose to enjoy in Puerto Rico. In Puerto Rico you’ll find everything you can expect for an unforgettable travel experience; beautiful landscapes, entertainment, exquisite cuisine excellent service and one trip is just not enough. Discover Puerto Rico on your next vacation.
Cabo Rojo, Puerto Rico
YOUR NEIGHBOR WITH THE BACKYARD THAT NEVER ENDS Have we met yet? We should. Especially if you love nature. The Salt Flats or “Las Salinas” is the perfect place to see it. Incredible flora, mountain views, nature trails and some serious bird watching await. But the beautiful colors of the Salt Flats are the most stunning sight of all. See it for yourself. We’re right next door.
The French Caribbean Port of Call
Balata gardens, Schœlcher
This Caribbean island boasts modern cruise terminals only a stone’s throw from safe and vibrant urban centers, local gourmet cuisine, unspoiled nature, and exciting excursions for everyone. A warm Creole welcome awaits you in Martinique!
Habitation Clément, Le François
A colorful parade during Carnival
Visit us today
Pointe Simon Terminal, Fort-de-France
Why Do the World’s Largest Cruise Ships Choose One of the Caribbean’s Smallest Islands? Close to other islands. Far from ordinary Cruise lines prefer St. Kitts because it’s close to other island destinations and provides passengers with easy access to an unforgettable day of authentic experiences. Our two berths (1,100 ft long with minimum depth of 28 ft) are just steps from the historic capital of Basseterre and within easy range of thrilling half-day adventures further afield. Please contact us for a confidential review of your requirements. P.O. Box 132 • Pelican Mall • Basseterre, St. Kitts (869) 465-4040 Explore www.StKittsTourism.kn /StKittsTourism
Cruise Capital of the World
Your Cruise Awaits
FCCA ESSAY CONTEST WINNER “MANY CRUISE PASSENGERS USE CRUISING AS A WAY TO SAMPLE DIFFERENT DESTINATIONS. WHAT IMPRESSION DOES MY COUNTRY LEAVE ON THESE PASSENGERS, AND HOW DOES IT OR SHOULD IT ATTRACT THEM BACK AS STAY-OVER GUESTS.” Imagine a Caribbean cruise as a colourful storybook with a kaleidoscope of tremendous history, famous landmarks and breathtaking scenery; would you not want to read it? As a cruise passenger, there is so much to do. Turn the first page and visualize the eighth wonder of the world - Harrison’s Cave. One visit and cruise visitors are left in awe as they journey through the natural formations of stalactites and stalagmites. Inside the cave, there are many interesting things for their eyes to capture. It is a visit that will remain on their minds forever.
Noel Allder 9 years old, St. Paul’s Primary School Barbados
Turn another page and feel the cool breeze across your forehead as you stand in the foliage of Bathsheba. This place of interest is known for surfing at an international level. One visit and cruise passengers will be craving the warm sunshine and cool breezes they probably would not experience in their country.
Are you ready to turn another page? Drop you right into the excitement of horseracing at the UNESCO World Heritage Site of Historic Bridgetown and its Garrison. Located within St. Michael, cruise passengers have a unique opportunity to feel the adrenaline rush as horses stampede around the track fighting to be the winner. Each beat of the horses’ hooves is like the heartbeat of a cruise passenger wishing that they could get more and more of Barbados.
There is one page in this book that is a must read - our people. Bajans, as we are called, are critical to cruise passengers repeating their experience. We are the heartbeat of Barbados. We are warm and friendly. I may only be nine years old, but I think that if we let a cruise passenger pair up with a Barbadian, after that conversation, hotels will be filled with stay over guests. As we come to the end of our book, we must step into reality. The beauty, heritage and attractions of Barbados will certainly make cruise passengers rush to stay here. The question was asked, how should the impression of my country attract cruise passengers back as stay-over guests? My answer is simple; one taste of Barbados and cruise passengers are ready to book their long stay vacation. After all, Barbados is the Gem of the Caribbean Sea. Junior Division Finalists: 2nd Place – Pertice Antoine, St. Lucia 3rd Place – Jordeena Dryden, Jamaica
J UN I OR DIVI SION
Our imaginary book only begins to scratch the surface with three places of interest. However, in reality Barbados is not a destination that a cruise passenger can fully enjoy in one day. That is why incentives must be given to passengers to ensure that a cruise is not their only visit here. If I were the Prime Minister, I would offer cruise passengers discounts at various hotels and places of interest around Barbados. I know that they would come back for that. I would also get my peers to greet these passengers as they disembark their vessel and talk to them about the sights and attractions Barbados has to offer. What better way to have them form an impression than to talk to the children of Barbados?
FCCA ESSAY CONTEST WINNER “MANY CRUISE PASSENGERS USE CRUISING AS A WAY TO SAMPLE DIFFERENT DESTINATIONS. WHAT IMPRESSION DOES MY COUNTRY LEAVE ON THESE PASSENGERS, AND HOW DOES IT OR SHOULD IT ATTRACT THEM BACK AS STAY-OVER GUESTS.” Let us look first at what our visitors are saying now about St. Maarten. “We found the island to be dirty, graffiti everywhere and crime-ridden not to mention the mosquitoes,” this is just one opinion I saw on TripAdvisor. I disagree with this review because this person has not seen the island and its amazing features! The island has popular beaches where you get blown away by a plane’s jet stream, offers festive activities that will leave tourists speechless, possesses a hidden natural pool, and shares a border between France and Holland.
Maria Granger 14 years old Learning Unlimited Preparatory School St. Maarten
Maho Beach has dancing waves and is known for its low-flying planes as they land and take off. Believe it or not, Maho Beach is also famous for jet blasting, where people get blown away by the jet stream of a plane. Tourists will be so fascinated that it will tempt them to stay on the island and experience jet blasting again. In fact, St. Maarten has made several top-ten lists globally, as having the most exciting airport. This will also tempt tourists to return to our island.
Besides the airport, St. Maarten has great festival activities that are exuberant and entertaining. Carnival is the spirit of the island that fills people with exhilaration and where they disguise themselves in colorful costumes. St.Maarten’s former President of carnival also said that “carnival attracts 3,000 tourists every April.” Our Carnival’s slogan “Come and Experience life”, enthralls and tempts tourists by encouraging them to come and have an amazing time and to stay as guests. St. Maarten also boasts the best regatta in the Caribbean that attracts sailors from around the world. The island is vibrant, exciting and has something for anyone.
And then of course, St. Maarten’s most attractive aspect is our half French, half Dutch geography. St. Maarten is the smallest land mass in the world that is divided between two countries; France and Holland. We are Delightfully Dutch and Fantastically French! The French-Dutch border has a tall monument standing between the two nations. Its history might leave tourists asking themselves “How was this border decided?” Well, legend has it, a race was held to determine how much land the French and Dutch, could claim. As you would see on our map, the French won. This historical significance will fascinate tourists and will make them stay on the island. Our incredible island has a beach where planes land over your head, exhilarating activities, a natural pool that is breathtaking with its amazing features, and a historical monument that separates our country. This will unquestionably awe tourists enticing them to visit our captivating island. So come to St.Maarten and experience life! Senior Division Finalists: 2nd Place – Daniella Browne, U.S. Virgin Islands 3rd Place – Niobe Holder, Barbados
SE NI O R DIVIS ION
There are also hidden natural pools beyond the hills of Guana Bay, but the most popular one is Devil’s Cupper. As you hike on the Back Bay Trail, you can view the island at the very top where you can also have the smell of sea salt blowing across your face. This natural pool has sapphire water that shines as if there are thousands of diamonds. This beautiful feature leaves tourists speechless and entices them to stay longer.
SEQUENCE OF EVENTS MONDAY, OCTOBER 21 8:00 AM - 2:00 PM Exhibitor Move-in (Convention Center - Exhibit Hall B) 9:00 AM - 7:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 3:00 PM - 6:00 PM Shore Excursion Meetings with Pavilion holders 6:30 PM Trade Show Opening Ceremony - Ribbon Cutting 6:30 PM - 8:30 PM Welcome to Puerto Rico Reception (Convention Center - Exhibit Hall B) TUESDAY, OCTOBER 22 8:30 AM - 9:30 AM Coffee Break at Opening (Convention Center - Ballroom B Foyer) 9:00 AM - 10:00 AM Conference Opening Ceremony (Convention Center - Ballroom B) 9:00 AM - 6:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 10:00 AM - 11:15 AM Chair Talk: A Spotlight on Member Line Chairmen Shining Industry Insight (Ballroom B)
• Anne Kalosh, U.S. Editor of Seatrade Cruise Review and Seatrade Cruise News
• Micky Arison, Chairman, Carnival Corporation & plc
• Pierfrancesco Vago, Executive Chairman, MSC Cruises
• Adam Goldstein, Vice Chairman, Royal Caribbean Cruises Ltd.
11:30 AM - 12:30 PM Insurance Workshop (Ballroom B)
• Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA)
• T.J. O’Sullivan, Director, Compliance, Global Tour Operations, Royal Caribbean Cruises Ltd.
12:30 PM 1:00 PM 1:30 PM 2:00 PM -
• Ken Furlow, Global Development Officer, Excursion Insurance
2:00 PM 2:00 PM 5:00 PM 3:00 PM
Lunch (Convention Center Exhibit Hall B) Coffee Break at Workshop (Ballroom B Foyer) Trade Show (Convention Center - Exhibit Hall B) Presidential Address: Member Line Presidents & CEOs Share the Differentiations
Driving Their Ships & Demand (Ballroom B)
• Michele M. Paige, President, FCCA
• Christine Duffy, President, Carnival Cruise Line
• Orlando Ashford, President, Holland America Line
• Roberto Fusaro, President, MSC Cruises USA
• Jason Montague, President & CEO, Regent Seven Seas Cruises
• Michael Bayley, President & CEO, Royal Caribbean International
• Tom McAlpin, President & CEO, Virgin Voyages
3:30 PM - 6:00 PM One-on-One Meetings (Convention Center - Exhibit Hall A) Cruise Executives & Delegates ONLY 7:00 PM - 9:00 PM San Juan by Night (Luis Muñoz Marin Park)
SEQUENCE OF EVENTS WEDNESDAY, OCTOBER 23 9:00 AM - 6:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 9:00 AM - 12:00 PM Trade Show (Convention Center - Exhibit Hall A & B) 9:00 AM - 12:00 PM One-on-One Meetings (Convention Center - Exhibit Hall A) Cruise Executives & Delegates ONLY 10:00 AM - 12:00 PM Heads of Government Forum (Meeting Rooms 102 A & B) *By Invitation ONLY 12:00 PM - 2:00 PM 1:00 PM - 4:00 PM 1:30 PM - 2:30 PM 2:00 PM - 3:30 PM
Lunch (Convention Center Exhibit Hall B) Trade Show (Convention Center - Exhibit Hall B) Coffee Break at Workshop (Ballroom B Foyer) Incident Response Workshop (Ballroom B) Moderator:
• Erika Tache, Sr. Director, Product Development, Shore Excursions, Carnival Cruise Line
• Stacy Pallot-Shweky, Manager, Carnival Care Team, Carnival Cruise Line
• Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings Ltd.
• Marc Melville, CEO, Chukka Caribbean Adventures
• Mico Cascais, Principal, Mico Cascais Inc.
4:00 PM - 6:00 PM One-on-One Meetings (Convention Center - Exhibit Hall A) Cruise Executives & Delegates ONLY 6:30 PM - 8:30 PM A Taste of Puerto Rico Reception (Exhibit Hall B @ Convention Center) THURSDAY, OCTOBER 24 8:30 AM - 9:30 AM Coffee Break at Workshop (Ballroom B Foyer) 9:00 AM - 10:30 AM Luxury Cruising Workshop (Ballroom B) Moderator:
• Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA)
• Carol Cabezas, COO, Azamara
• Christopher Martin, Director, Port Operations, Holland America Group
• Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings Ltd.
• Arnaldo Zanonato, Director, Regional Experiences Development, Silversea Cruises
• Diana Block, Vice President, Revenue, Itinerary & Destination, Virgin Voyages
9:00 AM - 12:00 PM 9:00 AM - 6:00 PM 11:00 AM - 12:00 PM 12:00 PM - 1:00 PM 1:00 PM - 4:00 PM 3:00 PM - 7:00 PM 4:30 PM - 5:30 PM 7:00 PM - 9:00 PM
Trade Show (Convention Center - Exhibit Hall B) Registration/Information/Tours (Convention Center - Exhibit Hall Foyer) FCCA Marketing Partner Reception (FCCA/Chukka Caribbean VIP Lounge, Exhibit Hall B) Lunch (Convention Center Exhibit Hall B) One-on-One Meetings (Convention Center - Exhibit Hall A) Cruise Executives & Delegates ONLY Trade Show Exhibitor Tear Down Exclusive Cruise Executive & Platinum Member Reception (Hard Rock Café) Cruise Executives & Platinum Members ONLY Conference Closing Event (La Ventana al Mar)
SEQUENCE OF EVENTS FRIDAY, OCTOBER 25 9:00 AM - 2:00 PM Complimentary Tours for Attendees PLEASEâ&#x20AC;&#x2C6;NOTE BADGES: All conference participants are asked to wear their badges at all times during the FCCA Conference. Badges will be required for admission to all social functions, business sessions and to utilize complimentary transportation services. Only conference DELEGATES will be admitted to the business sessions (one-on-one meetings). DRESS CODE: All business functions, including the Conference Opening Ceremony, are Business Casual (Sport Jackets are optional for the opening ceremony) Evening functions are elegantly casual.
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One steady goal. An ocean of opportunities. The Florida-Caribbean Cruise Association (FCCA) is pleased to announce our newest partnership. ExcursionInsurance.com has been appointed the new administrator of the FCCA Global Tour Operator Insurance Program. As the leading tour operator insurance brokerage and risk management provider, ExcursionInsurance.com shares our vision, our values and our passion for the cruise industry. Working together, we can enhance the destination experienceâ&#x20AC;&#x201D;and broaden horizons for all of our members.
To learn more about how this partnership can benefit you, contact our experts today. Hellen Mena Senior Vice President O: 305.728.4788 M: 305.877.7809 firstname.lastname@example.org
Ken Furlow Global Development Officer M: 786.351.3408 email@example.com