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YOUR PASSENGERS’ U.S. VIRGIN ISLANDS STORY STARTS HERE Shopping, beautiful beaches and attractions are waiting to be discovered by your passengers once they arrive. You’ll be able to enjoy our accommodations designed to meet your and your vessel’s needs. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.

FREDERIKSTED, ST. CROIX

WEST INDIAN COMPANY, ST. THOMAS

GALLOWS BAY DOCK , ST. CROIX

CROWN BAY, ST. THOMAS

# U S V I St i l l Nice visitUSVI.com

©2018 U.S. Virgin Islands Department of Tourism


VENTURE BEYOND THE ORDINARY.

The very moment your guests disembark onto Cayman’s shore, they’ll be greeted not only with the breathtaking sight of our stunning shades of blue, but with the warmth and hospitality of Caymanian culture. From award-winning restaurants to local historic sites and incredible shopping, the Cayman Islands promise so much more than a luxury island retreat.

visitcaymanislands.com


CRUISE THE BVI FROM COAST TO COVE. Uncover the true spirit of the BVI while enjoying the best-kept secret in the Caribbean. Disembark at Tortola Pier Park, where unique local craft shops and authentic restaurants neighbor international brands and lively entertainment. Spend your day on land, where endless possibility is just a beach away, or out at sea with the wind in your sails.

BVITOURISM.COM | 1-800-835-8530 Tortola | Virgin Gorda | Jost Van Dyke | Anegada | Cooper Island | Guana Island Little Thatch | Necker Island | Norman Island | Peter Island | Saba Rock | Scrub Island


Tabl e of Con te nts Message from the FCCA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Welcome Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Government Leaders in Attendance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 FCCA Member Cruise Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Cruise Executives in Attendance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Conference Workshops • Tuesday, November 6th. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 • Wednesday, November 7th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 • Thursday, November 8th. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Spotlight on Puerto Rico. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 FCCA Foundation Online Cruise Auction Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Conference & Trade Show Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Trade Show Exhibitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 FCCA Foundation Essay Contest Junior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 FCCA Foundation Essay Contest Senior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Sequence of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Florida-Caribbean Cruise Association

10390 USA Today Way, Miramar, Florida 33025 Phone: (954) 441-8881 • Fax: (954) 441-3171 E-mail: info@f-cca.com • Website: www.f-cca.com

Qualifications of Exhibitor/Attendee FCCA, in its sole discretion, determines whether a prospective exhibitor/attendee is eligible to participate in the event. Eligibility is generally limited to persons or firms who supply products and services to the cruise industry or are in good standing with the cruise industry and the FCCA. Applicants who have not previously exhibited at/attended the event may be required to submit a description of the nature of their business and/or the item to be exhibited. The FCCA reserves the right in its absolute discretion to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespectful and/or causing a nuisance to other exhibitors and/or attendees and the FCCA may exercise such right with any in anyway employee, agent or permitted contractor of the exhibitor/attendee or otherwise connected or associated with the Exhibitor/Attendee.

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#CRUISETODR Catedral Primada de AmĂŠrica Santo Domingo

#GoDomRep GoDominicanRepublic.com


R

Mes s age from the FCCA

Michele M. Paige

President, Florida-Caribbean Cruise Association

Adam Goldstein

Vice Chairman, Royal Caribbean Cruises Ltd. Chairman, FCCA

We are pleased and excited to welcome you to this milestone event, the 25th anniversary of the FCCA Cruise Conference & Trade Show. This marks a special time for the event—not only because it celebrates 25 years of growing from an idea and tight-knit gathering into the largest cruise conference and trade show in the Caribbean and Latin America, along with its first of four consecutive years in the enchanting Puerto Rico filled with special features and surprises to celebrate the occasion, but also and perhaps most importantly, because these developments document the industry’s commitment to doing business in the region. Part of this proof comes from making history with the event’s most-ever Member Line executives, more than 150 total, and the biggest congregation of chairmen, presidents and CEOs, who are all here the same reason you are: to develop understanding, relationships and, of course, business. This theme of partnership will take the show’s center stage throughout what you will experience over the next few days of meetings, workshops, meals, networking functions and even tours with this historic delegation of executives from numerous sectors, one of which can surely impact your business. And of course everyone here has some involvement in and knowledge of the cruise industry, representing most ends of its multifaceted spectrum, along with a wealth of expertise and experience crucial to the industry’s success. Partnership also forms the foundation of both this event and the FCCA’s mission, and we have found that sometimes that is as simple as bringing together both parties to share ideas, discuss trends and potential projects, cultivate invaluable relationships and have some old-fashioned fun in the process. That is why we offer numerous events throughout the year, ranging from exclusive Platinum receptions to open-registration and large-scale ones like this, which have paved a long track record of fostering the mutual understanding and bilateral partnerships that lead to sustainable success. So please prepare yourself to see this on display over the next few days while enjoying the enchanting Puerto Rico, festivities and local fare, and chances to improve your cruise tourism business.

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Welcome Message

Welcome to our Puerto Rico! We are glad to be the home of the FCCA Cruise Conference and Trade Show for the next four years and honored to host industry stakeholders from government entities, tour operators and our cruise partners. By becoming long-term hosts of the industry’s leading event in the region, we cement our commitment to the business and celebrate significant growth of cruising for our Island, with 2018-2019 being a record-breaking year for our ports, expecting to welcome over 1.7 million passengers. The Caribbean remains the leading cruise destination in the world, setting the standard as cruising continues to expand at an exhilarating space. The industry’s expansion throughout the world challenges us to invest towards improving our product and innovating to please our customers. Our region offers something for all types and budgets, from family-friendly voyages to ultra-luxurious and exclusive specialty cruises. By continuing to work as a team, we will be able to maximize our region’s potential, pleasing and attracting more visitors as well as improving the quality of life and the general well-being of our local economies in each and every port of call. Puerto Rico is at the forefront of this innovation. With Governor Ricardo Rosselló committed to fostering continued growth of the industry and an enthusiastic private sector, the island is embracing cruising like never before, engaging in an unprecedented reconstruction effort bound to ensure our facilities and product offerings are best-in-class. This year’s event will be a magnificent showcase of Puerto Rico’s recovery, allowing us to successfully communicate our favorable business environment and new product offerings. The event certainly provides the perfect setting to share information on these opportunities and the establishment of new partnerships that will catalyze the cruise industry’s continued growth in our region. I look forward to greeting you and wish all delegates a productive and successful conference. Enjoy your stay and Discover Puerto Rico!

Carla Campos Executive Director Puerto Rico Tourism Company

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Gov ernment Lea de rs The FCCA Member Lines thank the Government Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference. Antigua and Barbuda Hon. Charles Fernandez Minister of Tourism, Investment & Energy

Curaรงao Hon. Steven Martina Minister of Economic Development & Tourism

Aruba Hon. Dangullame Oduber Minister of Tourism, Public Health & Sports

Dominica Hon. Roosevelt Skerrit Prime Minister & Minister for Finance

Barbados Hon. Mia Amor Mottley, QC. MP Prime Minister

Hon. Robert Tonge Minister of Tourism & Urban Renewal

Belize Hon. Manuel Heredia Jr. Minister of Tourism, Culture & Civil Aviation Bonaire Hon. Hubert Martis Commissioner of Tourism British Virgin Islands Dr. The Hon. D. Orlando Smith, OBE Premier & Minister for Tourism Hon. Mark Vanterpool Minister of Communication & Works Cayman Islands Hon. Alden McLaughlin Premier & Minister, Human Resources & Community Affairs Hon. Moses Kirkconnell Deputy Premier & Minister of Tourism

Dominican Republic Hon. Francisco J. Garcia Minister of Tourism Grenada Hon. Dr. Clarice Modeste-Curwen Minister for Tourism & Civil Aviation Guadeloupe Hon. Sonia Taillepierre Minister of Tourism Martinique Hon. Karine Mousseau Tourism Commissioner Mexico Luis Humberto Araiza Lopez Minister of Tourism, State of Baja California Mauricio Vila Dosal Governor of the State of Yucatan

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Gov ernment Le ad ers The FCCA Member Lines thank the Government Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference. Mexico Julian Zacarias Cuni Mayor of Progreso

Sint Maarten Hon. Stuart Johnson Minister of Tourism

Pedro Joaquin Delbouis Mayor of Cozumel

Trinidad and Tobago Hon. Randall Mitchell Minister of Tourism

Puerto Rico Hon. Ricardo Rossello Governor of Puerto Rico Hon. Carmen Yulin Cruz Mayor of San Juan Carla Campos Executive Director, Puerto Rico Tourism Company Saint Lucia Hon. Allen Chastanet Prime Minister Hon. Dominic Fedee Minister of Tourism, Information & Broadcasting Saint Vincent and the Grenadines Hon. Ralph Gonsalves Prime Minister Hon. Cecil McKie Minister of Tourism, Sports & Culture

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Turks and Caicos Islands Hon. Ralph Higgs Minster of Tourism United States Virgin Islands Hon. Kenneth Mapp Governor of U.S. Virgin Islands Hon. Beverly Nicholson-Doty Commissioner of Tourism


FC C A Member Cruise Line s AIDA CRUISES Am Strande 3d 18055 Rostock, Germany Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de AZAMARA CLUB CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 Website: www.azamaraclubcruises.com CARNIVAL CRUISE LINE 3655 N.W. 87th Ave Miami, FL 33178-2428 Tel: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com CELEBRITY CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Website: www.celebritycruises.com COSTA CRUISE LINES 880 SW 145th Ave, Suite 102 Pembroke Pines, FL 33027 Tel: (954) 266-5600 • Fax: (954) 266-2100 Website: www.costacruises.com CUNARD LINE 24305 Town Center Drive, Suite 200 Valencia, CA 91355 Tel: (800) 728-6273 Website: www.cunard.com DISNEY CRUISE LINE P.O. Box 10210 Lake Buena Vista, FL 32830-0210 Tel: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.com HOLLAND AMERICA LINE 450 Third Avenue West Seattle, WA 98119 Tel: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com MSC CRUISES (USA) 6750 North Andrews Avenue Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruisesusa.com

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NORWEGIAN CRUISE LINE 7665 Corporate Center Drive Miami, FL 33126 Tel: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com OCEANIA CRUISES 7665 Corporate Center Drive, Miami, Florida 33126 Website: www.oceaniacruises.com P&O CRUISES Carnival House 100 Harbour Parade Southampton, Hampshire SO15 1ST United Kingdom Website: www.pocruises.com PRINCESS CRUISES 24305 Town Center Drive Santa Clarita, CA 91355 Tel: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com PULLMANTUR CRUISES Calle de la Mahonia, 2, 28043 Madrid, Spain Tel: +34 902 09 55 12 Website: www.pullmantur.es REGENT SEVEN SEAS CRUISES 7665 Corporate Center Drive Miami, Florida 33126 Website: www.rssc.com ROYAL CARIBBEAN INTERNATIONAL 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Toll Free: (800) 327-6700 Website: www.royalcaribbean.com SEABOURN 450 Third Avenue West Seattle, WA 98119 Tel: (866) 755-5619 Website: www.seabourn.com SILVERSEA Gildo Pastor Center 7, Rue du Gabian 98000 Monaco TUI CRUISES Heidenkampsweg 58 20097 Hamburg, Germany Website: www.tuicruises.com


C rui s e Ex ec utive Listin g AIDA Cruises Sandra Neffgen, Head of Shore Excursion Programs Jennifer Zinke, Supervisor, Shore Excursion Programs Azamara Club Cruises Michael Bush, Manager, Destination Experience Carnival Corporation & plc Pedro Acevedo, Project Management, Port & Destination Development Micky Arison, Chairman Stephano Borzone, Sr. Vice President, Global Port & Destination Development David Candib, Vice President, Development & Operations Luis Colon, General Manager, Mahogany Bay Cruise Center Arnold Donald, President & CEO Giora Israel, Sr. Vice President, Global Port & Destination Development Marie McKenzie, Vice President, Global Ports & Caribbean Government Relations Jesus Mendez, Regional Port Operations Director Karl Sestak, Chief of Staff Tom Spina, Director, Business Development Carlos Torres De Navarra, Vice President, Global Port & Destination Development Carnival Cruise Line Christine Duffy, President Carlos Estrada, Director, Commercial Home Port Operations Hein Erasmus, Sr. Manager, Product Development & Marketing Lilla Ferenci, Product Manager, Shore Excursions Priscilla Molina, Sr. Manager, Product Development & Marketing Kirk B. Neal, Regional Vice President, Sales & Marketing Stacy Pallot-Shweky, Manager, Care Team Ugo Savino, Director, Deployment & Itinerary Planning Leon Sutcliffe, Director, Ports of Call & Government Relations Erika Tache, Sr. Director, Product Development, Operations & Marketing - Shore Excursions Elena Trajkovska, Project Manager, Shore Excursions Terry Thornton, Sr. Vice President, Nautical & Port Operations Michael Hunssinger Turek, Vice President, Carnival Adventures Carnival UK Alister Butcher, Health & Safety Manager - Shore Operations & Risk Disney Cruise Line Ralph Dahlgren, Manager, Port Operations & Development Russell Daya, Executive Director Marine & Port Operations, Port Developments & Itinerary Planning Jaco Gouws, Manager, Port Adventures, Research & Development Michelle Moraga, Port Adventures Manager Bert Swets, Sr. Vice President, Global Maritime & Engineering Operations Jeff Vahle, President, Disney Signature Experiences Arnaldo Zanonato, Sr. Manager, Port Adventures Holland America Group Lisa Banner, Manager, Shore Excursions Heather Householder, Manager, Shore Excursions Chris Martin, Director, Port Operations Matthew Sams, Vice President, Caribbean Relations & Private Island Operations Donna Silvera-Barnett, Manager, Port Operations Elena Vlad, Director, Shore Excursion Product Development & Operations Holland America Line Simon Douwes, Sr. Director, Deployment & Itinerary Planning MSC Cruises Luca Biondolillo, Chief Communication Officer Albino Di Lorenzo, Vice President, Cruise Operations Roberto Fusaro, President, MSC Cruises USA Valentina Pietropaolo, Manager, Shore Excursions

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C ruis e Ex ec utive Listin g MSC Cruises Richard Sasso, Chairman, MSC Cruises USA Gianluca Suprani, Head of Global Port Development & Shore Activities Pierfrancesco Vago, Executive Chairman Norwegian Cruise Line Adriana Cano, Director, Hotel Supply Chain Management Andrew Stuart, President & CEO Andrea Mateo, Buyer II, Hotel Supply Chain Management Norwegian Cruise Line Holdings, Ltd. Caridad Arias, Manager, Strategic Sourcing Alicia Cuervo, Vice President, Construction Colista James, Vice President, Supply Chain Management & Brand Protection Christine Manjencic, Vice President, Destination Services Operations Steven Moeller, Vice President, Commercial Development Alfred Montejo, Category Manager, F&B Supply Chain Management Jose Negron, Vice President, Strategic Port Development Mario Parodi, Vice President, Port Operations & Itinerary Planning Howard Sherman, Executive Vice President, Onboard Revenue & Destination Services Sandra Weir, Vice President, Destination Development & Government Relations Princess Cruises Crystal Morgan, Director, Deployment Planning Regent Seven Seas Cruises Jason Montague, President & CEO Royal Caribbean Cruises Ltd. Chris Allen, Vice President, Global Deployment & Itinerary Planning Tom Anderson, Director, Product Development, Global Tour Operations Russell Benford, Vice President, Government Relations, Americas Preston Carnahan, Director, Marine Port Development Melissa De La Cruz, Account Manager, Product Development, Global Tour Operations Jorge Delgado, Vice President, Business Development Richard Fain, Chairman & CEO Adam Goldstein, Vice Chairman Nicole Gonzalez-Dasen, Manager, Shore Ex Compliance - Global Tour Operations Roberta Jacoby, Managing Director, Global Tour Operations Vina Jumpp, Director, Procurement, Food & Beverage Clarissa Kallander, Manager, Procurement, Food & Beverage LeVar Kennings, Manager, World Wide Port Operations Bruna Milazzotto, Manager, International Port Operations Marc Miller, Director, Deployment & Itinerary Planning Thomas J. O’Sullivan, Director, Compliance - Global Tour Operations Andre Pousada, Associate Vice President, Government Relations Miguel Reyna, Associate Vice President, Commercial Development Kaitlyn Ristaino, Manager, Deployment Strategy Megan Shaw, Account Manager, Global Tour Operations John Tercek, Vice President, Commercial & New Business Development Penny Zeilman, Account Manager, Global Tour Operations Royal Caribbean International. Michael Bayley, President & CEO Seabourn Robin West, Vice President, Expedition Operations Silversea Cruises Adria Bono, Director, Shore Excursions Daniela Sordi, Shore Excursions Area Coordinator TUI Cruises GmbH Christopher Szel, Shore Excursion Manager

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Nov ember 6 Tuesday, November 6 10:15am – 11:15am

Chair Talk: A Spotlight on Member Line Chairmen Shining Industry Insight Location: Ballroom B Learn about the latest and greatest trends and developments driving the industry’s record success and future growth—and how it all relates to specific issues (and ways to improve business) for the audience’s stakeholders—as cruise operators’ Chairmen take the stage to discuss a series of questions focused on their operations in the Caribbean and Latin America. Moderator: Tom Stieghorst, Senior Editor, Travel Weekly Speakers: • Micky Arison, Chairman, Carnival Corporation & plc • Richard Fain, Chairman & CEO, Royal Caribbean Cruises Ltd. • Pierfrancesco Vago, Executive Chairman, MSC Cruises

Tuesday, November 6 1:30pm – 2:30pm

Presidential Address: Member Line Presidents & CEOs Share the Differentiations Driving Their Ships & Demand Location: Ballroom B

Moderator: Michele M. Paige, President, FCCA Speakers: • Michael Bayley, President & CEO, Royal Caribbean International • Christine Duffy, President, Carnival Cruise Line • Roberto Fusaro, President, MSC Cruises USA • Jason Montague, President & CEO, Regent Seven Seas Cruises • Andrew Stuart, President & CEO, Norwegian Cruise Line

WORKSHOPS

Cruise brands are going all in to stand out and appeal to their target markets both on board and on land, and you will get a glimpse of not only the world of innovations behind this differentiation, but also how and where cruise brands source their passengers, what those passengers want while both cruising and exploring destinations—including trends such as volontourism and health and wellness—and why cruise lines and stakeholders working together is a win-win situation.

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Why Do the World’s Largest Cruise Ships Choose One of the Caribbean’s Smallest Islands? Close to other islands. Far from ordinary Cruise lines prefer St. Kitts because it’s close to other island destinations and provides passengers with easy access to an unforgettable day of authentic experiences. Our two berths (1,100 ft long with minimum depth of 28 ft) are just steps from the historic capital of Basseterre and within easy range of thrilling half-day adventures further afield. Please contact us for a confidential review of your requirements. P.O. Box 132 • Pelican Mall • Basseterre, St. Kitts (869) 465-4040 Explore www.StKittsTourism.kn /StKittsTourism

@StKittsTourism

/MyStKitts


Nov ember 7 Wednesday, November 7 2:00pm – 3:30pm

Creating Great Destinations: From Demand to Experiences, Ports to Tours Location: Ballroom B What draws passengers to destinations, and how can you increase both demand and guest satisfaction, from an overarching destination level to specific port, tour and transportation operations? A panel of high-level executives and successful stakeholders have the answers for you, along with examples of cruise lines’ own initiatives in their private ports of call, synergistic work with destination stakeholders and how to establish long-term mutual success and sustainability. Moderator: Carlos Torres De Navarra, Chairman, FCCA Operations Committee, and Vice President, Global Port & Destination Development, Carnival Corporation & plc Panelists: • Russell Benford, Vice President, Government Relations, Americas, Royal Caribbean Cruises Ltd. • Russell Daya, Executive Director, Marine & Port Operations, Port Developments & Itinerary Planning, Disney Cruise Line • Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises USA • Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings Ltd. • Matthew Sams, Vice President, Caribbean Relations & Private Islands, Holland America Group

WORKSHOPS 19


Nov embe r 8 Thursday, November 8 9:00am – 10:30am

Investing in Your Future: Partnerships Paving the Way for Mutual Success Between Destinations and Cruise Lines Location: Ballroom B It is no secret that cruise lines put their money where their guests are and invest into long-term strategies like business continuity, but how do these agreements form with destinations and what kind of plans should destinations make for their future? Top representatives from both sides will gather to discuss some of the partnerships and investments by and between the parties—from port and destination developments, new attractions and even agreements preserving natural elements, to emergency plans and best practices—with a view of things to come decades ahead and a message that the booming industry is open for partnership. Moderator: Adam Goldstein, Chairman, FCCA, and Vice Chairman, Royal Caribbean Cruises Ltd. Panelists: • Richard Sasso, Chairman, MSC Cruises USA • Giora Israel, Senior Vice President, Global Port Development, Carnival Corporation & plc • Hon. Allen Chastanet, Prime Minister, Saint Lucia, & Chairman, Organisation of Eastern Caribbean States (OECS) • Beverly Nicholson-Doty, Commissioner of Tourism, United States Virgin Islands

WORKSHOP 21


Pack your bags, and come on over. Discover Puerto Rico. With a wide variety of options combining the best of both urban and nature experiences and a full range of prices and features to match any individual traveler’s needs, now is the best time to travel to Puerto Rico. Even if you have visited before, Puerto Rico is a treasure trove that few can say they have explored in its entirety. From world-renowned relaxing beaches to high-adrenaline adventures, and with excellent cuisine, shopping and unique cultural offerings, the Island has something that appeals to every kind of person. Providing New Experiences to Global Consumers Accessibility to traditional media and the world wide web has given rise to a new type of traveler. But although media can give you a glimpse of what the world has to offer, virtual reality pales in comparison with the real experience. People travel to connect, live and immerse themselves in real experiences. And Puerto Rico has plenty of that to offer. The island is characterized by contrasts: from 22

white-sand beaches to one of the most accessible rainforests in the world; walking in a blue cobblestone street towards a 500-year old fortress while savoring the latest culinary fusion snack; zip-lining over mountain ranges or visiting state-of the-art museum exhibits. With a cultural heritage of four distinct cultures, an inimitable blend that combines to create our music, cuisine, art, language, and the warmth and hospitality that characterize Puerto Rican people, breathtaking scenery, an incredible diversity of activities, special events and festivals all year long and the convenience modern infrastructure, Puerto Rico provides visitors with memories to last a lifetime. What better way to really get into the rhythm of Puerto Rico’s daily life than through its music? Music is an important part of our island’s heritage, and it is one of our most important expressions. Our traditional Bomba, Plena and salsa music have served not only to entertain, but also to spread the news and as a social commentary on important


events of the day. Guests can learn about the African roots of Bomba dancing in Piñones or sign-up for a salsa class in Old San Juan. There is also the Puerto Rico Tourism Company’s endorsed Salsa Route tour, where participants will visit locations that inspired celebrated composers, the streets and resting places where renowned “salseros” spent their youth, and the home of collectors and present-day singers. Speaking of songs, “If you like piña colada…” One should not miss the opportunity to try this famous tropical drink at its birthplace. Try it without alcohol, but if one adds it to this heavenly concoction, make sure it is one of the local brands. Puerto Rican rums are considered among the best in the world and are aged to perfection in local distilleries around the island. Visitors can ferry across the bay or join a tour to one of the largest distilleries in the world and get to know more about the history of rum in Puerto Rico, learn how to achieve the perfect mix for your drink or acquire a better understanding of the nuances of rum alongside a master blender. Local beers are also worth a try. Puerto Rico is known for its varied cuisine. From high-end restaurants to rustic kiosks by the beach

and food trucks, foodies and connoisseurs alike will love local fare’s flavors and the warm camaraderie Puerto Ricans are known for. Order the fresh catch-of-the-day bass with a side of tostones (fried plantain), a seafood-stuffed mofongo served in a pilón (mortar) or empanadillas de jueyes (landcrab-stuffed turnovers) with mayoketchup dip while on shore. Try one of the culinary tours available that allow you to sample Puerto Rican cuisine while strolling through the city of Old San Juan, while others take you inland where you can enjoy amazing mountain views and local hospitality. Discover Puerto Rico These are exciting times for Puerto Rico, when the island is not just reimagining its tourism offering, but is also reinventing itself. Puerto Ricans are committed more than ever to welcoming visitors from all over the globe. As a world-class travel destination, we not only want to show, the beauty and diversity of landscapes, beaches, attractions, and adventure, but also the essence of our people – through our food, through our culture, through our dances. This is really the right time to visit Puerto Rico. So pack your bags, get on board and come visit our home. This is really the best time to travel to Puerto Rico and get inspired. 23


The French port of call in the Caribbean... VoilĂ ! Strong and unique culture

This Caribbean island boasts modern cruise terminals only a stone’s throw from safe and vibrant urban centers, local gourmet cuisine, unspoilt nature, and exciting excursions for everyone. A warm Creole welcome awaits you in Martinique!

World-class rums and fine gastronomy

Pointe Simon Terminal in Fort-de-France Bay

Visit us today

us.martinique.org

Land of natural wonders


For fly-in convenience, culture, non-stop entertainment, or simply relaxing in the warm Southern California sunshine, nothing beats a cruise vacation out of the Port of Los Angeles. Our world-renowned home-ported cruise lines offer exceptional accommodations and itineraries to suit any passenger preference. And when your clients are back on land, there’s no limit to the fun they can have in greater LA – one of the world’s most popular vacation destinations. So book them on a one-of-a-kind experience that they’ll truly love. Follow us on

For more information, visit www.portoflosangeles.org or www.lawaterfront.org


FCCA Foundation Online Cruise Auction Win a cruise for a fraction of its retail value while supporting a worthy cause during the FCCA Foundation’s online auction, starting on November 6 at 12 p.m. and ending on November 16, 2018 at 12 p.m. at: www.f-cca.com/auction. FCCA Member Lines graciously donated the below cruise vacations to assist with this event and the FCCA Foundation—a non-profit, charitable organization that aids humanitarian causes in the Caribbean and Latin America. With all proceeds benefiting the FCCA Foundation, the online auction lets bidders enjoy cruising, saving and knowing they helped efforts like disaster relief; donations to schools, hospitals and orphanages; and bringing smiles to thousands of underprivileged children during the Holiday Gift Project. Note: Certificates are cruise only. Winners are responsible for organizing transfers, hotel & air. Certificate does not include port fees, taxes or gratuities. Certificates not valid on ships in their inaugural year. ** Some exclusions apply. No holiday sailings. The FCCA reserves the right to cancel any cruise auction if the bidding does not reach the undisclosed minimum. Winners will be notified if the bidding exceeded the amount needed to verify the auction as “valid,” and the FCCA reserves the right to suspend any auction without notice, without any claims or prejudice. By bidding you automatically adhere to these rules and can make no claims against the FCCA or its Member Lines. All auctions are final, and payment must be made within 15 days. Carnival Cruise Line 7-Day Cruise for two in an ocean view stateroom on the most popular cruise line in the world. Imagine a tropical paradise at your fingertips complete with sun-drenched cays, endless beaches, and historical landmarks to behold. An adventure with Carnival will have you setting foot on white sandy beaches and strolling down world-famous marketplaces. Because you’re sailing onboard the Fun Ship, you’ll have a blast getting there – enjoy onboard fun, games, activities, and fantastic entertainment. Enjoy gigantic waterslides, towering amphitheaters, and a breadth of new activities that will occupy your imagination for years after your voyage. 7-Day Cruise for two in an ocean view stateroom. Choose from various vessels and ports of calls. Not valid on Carnival Horizon, other exclusions may apply. Valid Dates: November 16, 2018 – November 16, 2019. Starting Bid - $ 800.00 Estimated Value - $ 1,600.00 *non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Carnival Cruise Line 7-Day Cruise for two in an ocean view stateroom on the most popular cruise line in the world. Imagine a tropical paradise at your fingertips complete with sun-drenched cays, endless beaches, and historical landmarks to behold. An adventure with Carnival will have you setting foot on white sandy beaches and strolling down world-famous marketplaces. Because you’re sailing onboard the Fun Ship, you’ll have a blast getting there – enjoy onboard fun, games, activities, and fantastic entertainment. Enjoy gigantic waterslides, towering amphitheaters, and a breadth of new activities that will occupy your imagination for years after your voyage. 7-Day Cruise for two in an ocean view stateroom. Choose from various vessels and ports of calls. Not valid on Carnival Horizon, other exclusions may apply. Valid Dates: November 16, 2018 – November 16, 2019. Starting Bid - $ 800.00 Estimated Value - $ 1,600.00

*non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Start bidding now at: www.f-cca.com/auction 28


FCCA Foundation Online Cruise Auction Celebrity Cruises 7-Night Caribbean Cruise for two in an ocean view verandah stateroom on a Celebrity Solstice Class vessel. Celebrity Cruises offers an upscale yet casual cruise atmosphere where you will indulge in fantastic food, fun excursions, and outstanding service. Celebrity cruises will delight from the moment you step on deck with activities for the entire family. Explore an immaculately-decorated vessel that never fails to impress. While you’re at sea, treat yourself to the exquisite dining opportunities that have made Celebrity so well renowned. 7-Night Caribbean Cruise for two in an ocean view stateroom with verandah on a Celebrity Solstice Class vessel Choose from various ships sailing from various ports. Valid Dates: November 2018 through November 2019. Starting Bid - $ 1,100.00 Estimated Value - $ 2,200.00

*non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Disney Cruise Line 4-Night Bahamian Cruise for two in a deluxe ocean view stateroom with verandah aboard the Disney Dream®! There’s magic aboard a Disney cruise ship – a feeling that you simply can’t experience anywhere else. Enjoy impeccable service, explore gorgeously-constructed decks and decorations that bring to life the movies and history of Walt Disney. From the moment you step onboard, know that you’re in for a remarkable Disney adventure. Watch as characters from the movies spring to life to meet and mingle with the children in your family and perhaps even join your family on off-ship excursions! 4-Night Bahamian Cruise for two departing from Port Canaveral in a deluxe ocean view stateroom with verandah sailing aboard the Disney Dream®! (maximum occupancy two guests) Valid November 5, 2018 – November 11, 2019. Select dates only. Starting Bid - $ 1,350.00 Estimated value - $ 2,700.00 *non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included unless specified otherwise. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Disney Cruise Line 7-Night Caribbean Cruise for two in a deluxe ocean view stateroom with verandah aboard the Disney Fantasy®!. There’s magic aboard a Disney cruise ship – a feeling that you simply can’t experience anywhere else. Enjoy impeccable service, explore gorgeously-constructed decks and decorations that bring to life the movies and history of Walt Disney. From the moment you step onboard, know that you’re in for a remarkable Disney adventure. Watch as characters from the movies spring to life to meet and mingle with the children in your family and perhaps even join your family on off-ship excursions! 7-Night Caribbean Cruise for two departing from Port Canaveral in a deluxe ocean view stateroom with verandah sailing aboard the Disney Fantasy®! (maximum occupancy two guests) Valid November 5, 2018 – November 11, 2019. Select dates only. Starting Bid - $ 2,150.00 Estimated value - $ 4,300.00 *non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included unless specified otherwise. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Start bidding now at: www.f-cca.com/auction 29


FCCA Foundation Online Cruise Auction MSC Cruises 7-Night Caribbean Cruise for two in an ocean view balcony stateroom aboard MSC Seaside. A cruise is so much more than destinations to visit: it’s the onboard style and service that define your experience and make a journey unforgettable. MSC Cruises is a world-famous leader that specializes in true hospitality. Enjoy warm, friendly service, an international crew to charm and impress, and a staff of entertainers to make you smile and dazzle you with outstanding talent. MSC cruises feature a new level of stateroom comfort with attentive hosts, plush blankets, beautiful decorations, and delightfully-appointed common rooms. 7-Night Caribbean Cruise for two in an ocean view Balcony Bella stateroom onboard MSC Seaside Valid November 15, 2018 – November 1, 2019 (Seasonal Caribbean 2018/2019) Starting Bid - $ 900.00 Estimated value $ 1,800.00 *non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included unless specified otherwise. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Norwegian Cruise Line 7-Day Cruise for two in an ocean view stateroom. If there were a word to encapsulate your entire Norwegian Cruise Line experience, it would be this: Freedom. Enjoy the freedom to dine when and where you choose, freedom to wear the clothes that make you feel most comfortable and freedom to take advantage of everyday adventures and more fun than you’ve ever experienced before. Challenge one another on a Wii gigantic, two-story Nintendo screen. Shoot down fantastically wet and wild waterslides that soar above deck. And take your family out for even more fun at the lanes at an onboard bowling alley. 7-Day Cruise for two in an ocean view stateroom. Choose from various ships & itineraries. Not valid on Norwegian Joy, Norwegian Bliss and Norwegian Encore sailings Valid Dates: November 1, 2018 – November 1, 2019. Starting Bid - $ 750.00 Estimated Value - $ 1,500.00 *non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included unless specified otherwise. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Norwegian Cruise Line 7-Day Cruise for two in an ocean view stateroom. If there were a word to encapsulate your entire Norwegian Cruise Line experience, it would be this: Freedom. Enjoy the freedom to dine when and where you choose, freedom to wear the clothes that make you feel most comfortable and freedom to take advantage of everyday adventures and more fun than you’ve ever experienced before. Challenge one another on a Wii gigantic, two-story Nintendo screen. Shoot down fantastically wet and wild waterslides that soar above deck. And take your family out for even more fun at the lanes at an onboard bowling alley. 7-Day Cruise for two in an ocean view stateroom. Choose from various ships & itineraries. Not valid on Norwegian Joy, Norwegian Bliss and Norwegian Encore sailings. Valid Dates: November 1, 2018 - November 1, 2019. Starting Bid - $ 750.00 Estimated Value - $ 1,500.00 *non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included unless specified otherwise. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Start bidding now at: www.f-cca.com/auction 30


FCCA Foundation Online Cruise Auction Princess Cruises Whether you favor the balmy Caribbean, majestic Alaska, the wonders of Asia or the festive Mexican Riviera, Princess Cruises can immerse you in the destination on a relaxing vacation that will change the way you see the world. Experience the colors, cultures and flavors of each region onboard through our enrichment programs like our Festivals of the World celebrations, and on shore with award-winning shore excursions that show you the best sights as well as hidden gems. You’ll also dine on world class cuisine that reflects the places you are visiting, unwind in our soothing Lotus Spa and enjoy a range of entertainment options from nightly live music and headliner comedians to lavish musicals shows, a Vegas-style casino and so much more. You’ll be greeted each day by a stunning new horizon and our warm, welcoming crew will take care of your every need. See the world in a whole new way with Princess, and come back new. Princess Cruises premium vacation package valued at $ 2,000.00 USD. Princess Cruises is the destination leader sailing more than 160 itineraries visiting over 380 ports of call around the world. The package includes expert guidance from your own Princess Cruise Vacation Planner to make your vacation dreams, to the destination of your choice, come true. Princess Cruises, Come Back New!  Terms and Conditions The value of this package is made available in the form of standard gift cards redeemable with Princess Cruises and applicable towards the cruise fare and TF&PE (taxes, fees and port expenses) for the cruise itinerary, stateroom category, and cruise length of your choice up to the attributed value. The recipient may choose an itinerary that costs more than the cruise package value and pay the difference to confirm the booking. Should the recipient choose an itinerary that costs less than the cruise package value, the difference may be applied to air travel purchased through Princess Cruises, transfers, Princess Vacation Protection (insurance) or applied to the guest shipboard folio to cover incidental costs like beverage charges, spa services, specialty dining or daily gratuities. All regular booking, cancellation and change policies apply at the time of booking. Choose from various itineraries and ships. Valid Dates: November 2018 - November 2019. Starting Bid - $ 1,000.00 Estimated Value - $ 2,000.00 *non transferrable. No extensions, cruise must be taken before expiration date. Valid proof of citizenship is required to sail.

Royal Caribbean International 7-Night European Cruise for two in an ocean view stateroom onboard one of the many world class Royal Caribbean ships. Excitement first and foremost. Blue skies, thrilling excursions and more to do at sea. Royal Caribbean puts you at the center of the action with incredible onboard activities and cruise voyages that span the world. From the moment you wake up to the time you fall asleep in your spacious, comfortably-appointed stateroom, you’re in for a boatload of fun. Enjoy thrilling Broadway-style shows and nightlife. Dine casually or dine elegantly. You’re in control, and you can plan your incredible Royal Caribbean vacation exactly the way you want it. 7-Night European Cruise for two in an ocean view stateroom. Choose from various ships sailing from various ports in Europe Valid for Northern Europe or Mediterranean Cruises only May – November. Not valid on new ships in the first six months of inaugural season June – August sailings. Blackout dates: Holidays and peak summer sailings June – August. Cruise Only, airfare not included. Valid Dates: November 2018 through November 2019 Starting Bid - $ 1,500.00 Estimated Value - $ 3,000.00 *non transferrable and cruise only. Air fare, fees, taxes, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. No extensions, cruise must be taken before expiration date. Holidays sailings excluded. Valid proof of citizenship is required to sail.

Start bidding now at: www.f-cca.com/auction 31


WE FILL SHIPS CRUISE SHIPS ROCKET SHIPS THEME PARKS BEACHES

nnual Visitors. o’s 72 Million A d n a l r O Port Canaveral is the Closest Port to This is the theme park capital of the world, and according to Forbes, Orlando is ranked #4 of America’s Fastest Growing Cities. Orlando International Airport is the busiest airport in Florida with annual passenger numbers exceeding 46 Million — one of four international airports within an hour’s drive of Port Canaveral. Next door is Kennedy Space Center — with a robust launch schedule and new growth: SpaceX, Blue Origin, OneWeb Satellites, United Launch Alliance, RUAG Space and more. Explore the business opportunities and secure your future cruise ship berth at Port Canaveral.

Our home ported ships experience 100%+ capacities. At PORT CANAVERAL: • • • •

CONVENIENCE IS BUILT IN:

Some of the world’s biggest and most innovative ships Can accommodate any size ship sailing now or projected $237 M in recent renovations and New Terminal 2020 Land for future growth and year-round berths available

• • • •

Parking garages adjacent to cruise terminals Parking to Ship in minutes | Ship to Beach in minutes Orlando to Port Canaveral on Super Highway 528 — no stoplights Regionally growing at 3X the national average — the best of Florida is here

New $150 Million Cruise Terminal for Carnival Cruise Line’s Newest and Largest Ship — the first Clean Energy LNG Ship coming to North America — homeported at Port Canaveral year-round.

Coming

2020

Get onBoard

CONNECT to our Business Development Team at 321.783.7831, Ext 251 • www.PortCanaveral.com


FCCA Conference & Trade Show Floor Plan

Lunch Area D-16 D-17 D-18 D-19 D-20 D-21 D-22 D-23 D-24 D-25

D-26

D-27

D-15 D-14 D-13

C-5

C-6

C-7

C-8

STAGE

C-9

D-12

D-11 B-6 D-10

E-1

E-2

LOUNGE / CHARGING STATIONS

FCCA Lounge Platinum Members / VIP

D-9 D-28

D-8 C-1

C-2

C-3

C-4

B-5

E-3 D-29

D-7 D-6

D-30

D-5 D-4

B-4

B-2

D-34 D-3

D-31

A-1

D-2 B-3

B-1

E-4

D-32

D-1 D-33

ENTRANCE EXHIBIT HALL B

FCCA Trade Show Hours: Tuesday: 11:00am – 5:00pm Wednesday: 9:00am – 5:00pm Thursday: 9:00am – 3:00pm

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FCCA Trade Show Exhibitors PUERTO RICO TOURISM COMPANY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1 BRITISH VIRGIN ISLANDS PORTS AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B1 PANAMA TOURISM BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B2 PORT ST. MAARTEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B3 U.S. VIRGIN ISLANDS DEPARTMENT OF TOURISM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B4 CAYMAN ISLANDS DEPARTMENT OF TOURISM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B5 MINISTRY OF TOURISM OF THE DOMINICAN REPUBLIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B6 GUATEMALA TOURISM BOARD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E1 PROCOLOMBIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E2 ALCALDIA DE SAN JUAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E3 BARBADOS TOURISM MARKETING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E4 COSTA RICA TOURISM BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C1 EL SALVADOR TOURISM BOARD (CORSATUR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C2 BELIZE TOURISM BOARD (BTB). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C3 ANTIGUA & BARBUDA TOURISM AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C4 AON RISK SOLUTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C5 GLOBAL PORTS HOLDING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C6 ST. KITTS TOURISM AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C7 SAINT LUCIA TOURIST BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C8 HONDURAS TOURISM BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C9 ST. VINCENT & THE GRENADINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D1 BIKE RENT PUERTO RICO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D2 TROPICAL SHIPPING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D3 SUBLUE US . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D4 UTG (UNITED TOUR GUIDES) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D5 SAINT MARTIN TOURISM OFFICE & PORT AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D6 GUADELOUPE ISLANDS TOURIST BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D7 DISCOVER DOMINICA AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D8 BAHAMAS MINISTRY OF TOURISM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D10 TRADE COMMISSION OF PERU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D12 VIEQUES AIRLINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D13 SEABORNE AIRLINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D14 PPI GROUP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D15 UBM (SEATRADE CRUISE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D16 CHEF MARIO PAGAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D19 LOTE 23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D20 DON TELLO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D21 CHOCO BAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D22 KAISO COCTAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D23 MV SPORT / THE GAME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D24 MARE, ST. CLAIR COLLECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D25 COCA-COLA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D26 RODMAN MARKETING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D27 AQUILA CRUISE EXCELLENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D28 JAMAICA VACATIONS LIMITED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D29 GRENADA TOURISM AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D30 YUCATAN TOURISM BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D31 TRINIDAD & TOBAGO SIGHTSEEING TOURS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D32 TURKS & CAICOS TOURIST BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D33 COOL PRODUCTS & HOT IDEAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D34 35


FCCA Essay Contest Winner “WHAT CULTURE ASPECT OF MY COUNTRY SHOULD CRUISE PASSENGERS EXPERIENCE?”” As we all know, tourism is a huge part of the flow of money into the Cayman Islands. There are lots of different aspects of our culture that draw more than one million tourists to our shores each year; but the most appealing thing about Cayman culture, which every tourist will surely experience is the warmth, friendliness and generosity of “Cayman Kind”. When we say Cayman Kind, we mean the spirit of Cayman and the uniqueness of our people.

Xara Mon Desir 10 years old, Cayman Prep & High School George Town, Cayman Islands

Cayman Kind is not a marketing strategy, or a false identity with which we try to lure visitors to our islands. It is our way of life. Visit the Cayman Islands and you will meet some of the most beautiful and spirited people in the world. During a short trip or a holiday, you will experience an outpouring of hospitality and inclusion from our people who exemplify what Cayman Kind really means.

While you walk through the bustling streets of George Town, smiling faces will greet you. You are sure to also meet one of our many local restaurateurs who will gladly tell you about his adventures at sea, while you savour authentic Caymanian cuisine. Turtle stew, conch stew, Cayman style beef, fish fritters and Johnny Cakes are just a few of the mouth-watering traditional dishes that will leave your pallets dripping. After this, you can hop onto a public transportation bus and start your journey to one of our many world-famous, white-sand beaches. You can visit Seven Mile Beach, Governor’s Beach, or head to Stingray City to snorkel and swim with the majestic stingrays. If you prefer, you could take the more scenic route to North Side and head up to Rum Point for the day. During your journey, a cheerful and knowledgeable bus driver will excitedly share with you his expertise on the many historical buildings that you will pass on the way.

If you are one of the luckier ones to visit Cayman when a festival like Batabano or Pirate’s Week is occurring, you will have the time of your life. Batabano is held in early May each year. Stilt-walkers, dancers and masqueraders all join together to create the most remarkable street parade. After the parade, visitors can sample food from the very best of Cayman’s chefs. If you are here during the second week of November, you can participate in Cayman’s magnificent celebration of Pirates Week. As you walk through the streets, huge floats and steel pan bands will show off their impeccable talents. Locals are always keen to lend a hand and guide you back to your ship. After a full day of masquerading, you will walk back to your cruise ship extremely satisfied and delighted that you could have experienced the gift of Cayman Kind. A gift you will surely never forget. Junior Division Finalists: 2nd Place – Leilene Amaya Muggins, U.S. Virgin Islands 3rd Place –Arjenel Browne, St. Kitts

J UN I OR  DIVI SION

After spending the day at your chosen beach, you can take a taxi to Sunset House just in time to see the picturesque sunset, while indulging in some delectable fish fritters and sipping an ice-cold Caybrew.

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FCCA Essay Contest Winner “WHAT CULTURE ASPECT OF MY COUNTRY SHOULD CRUISE PASSENGERS EXPERIENCE?” Barbados is most known for its picturesque beaches, warm atmosphere, and golden sand. However, our villages embody a wide variety of the island’s wonderful cultural heritage. Why not experience authentic Barbadian countryside villages for a few hours, and see how some of our traditional and cultural livelihoods have continued from back in the olden days. Ever tried roasting a delicious breadfruit? Or maybe even climbing a golden apple tree for some mouthwatering fruit? Do not think of a brief stay on this is island as another business trip, or sunny vacation, but as another interesting way to experience a new culture. Visiting our villages will give cruise passengers a cultural awakening where visitors are treated like family. In olden days, many villages were situated very close to sugar cane plantations which is where most persons worked in the past. While in our villages, a guided walking tour through some of the many patches of sugarcane fields will teach tourist about manual harvesting and the preparation of the sugar cane before it reached the table as sugar. The peeling and devouring of this tasty natural treat, is one of our old Barbadian fun activities. Kia Knight 13 years old, Deighton Griffith Secondary School St. Michael, Barbados

Visiting a Bajan village would not be complete without joining locals in a Bajan rum shop for a game of dominoes, some karaoke singing, dancing to local calypso music, and eating the most delectable foods. Visitors can try a refreshing rum punch, or have a tall glass of our traditional mauby, sorrel, and other refreshing homemade natural juices, like, soursop, golden apple, and ginger beer. A ham cutter to go with those beverages, or some freshly fried fish cakes, hot from the pan will light the taste buds on fire, or even some cou-cou and flying fish, our national dish. Some locals may even invite visitors into their home to enjoy a home cooked meal with their families. Our locals will surely not let visitors leave empty handed; great cake, sugar cakes, tamarind balls galore to take home, to share a piece of Barbadian culture with their friends and family.

Bajan villages are very unique in culture they are the starting point of everything truly Barbadian. Our Barbadian villages are very relaxing and serene. They showcase the simple, yet happy living of our people. Cruise ship passengers can come and join us in our wonderful island Barbados, not just for our sun, sea and sand, but to experience the culture of this beautiful land. The rural atmosphere of our villages will steer cruise ship passengers on a cultural journey they will never forget, and lasting memories of my beautiful island, Barbados. Senior Division Finalists: 2nd Place – Ariel Albert, St. Lucia 3rd Place – Ajahni Rosario, U.S. Virgin Islands

SE NI O R  DIVIS ION

Cruise ship passengers can also engage in village hopping across the island. This will allow tourist to experience the unique differences and similarities in the culture of our beautiful island. Our village elders will gladly sit with you, telling stories of their youth. Tourist will enjoy a nice laugh, or hear traditional ghost stories and folklore that will make any spine shiver.

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Speaks the language of what speaks to you. The world is full of choices. Yours brought you here. Come explore year-round. VisitCostaRica.com

© Costa Rica Tourism Board. All Rights Reserved.


FCCA Conference Participating Restaurants FCCA Conference Participating Restaurants will give 10% off entire bill and welcome drink unless otherwise specified by restaurant - please verify when calling in your reservation. You must show your conference badge. Reservations Required! Chocobar - Casa Cortes - Old San Juan Cuisine - Chocolate Experience RSVP 787-525-7983/787-722-0499 Cocina Abierta Cuisine - International RSVP Cristal Diaz 787-457-1066 Hecho en Casa (Viejo San Juan) Cuisine - Criolla/International RSVP Joe Dueño 787-226-9461 Il Mercatto (Mall Of San Juan) Cuisine - Italian RSVP Brenda Rodríguez 787-473-1300 Lote 23 Cuisine- Variety Of Food Trucks - Vegetarian & Vegan Options RSVP Crisitna Sumaza 787-599-2807 Nicole Martinez 787-397-9474 Mario Pagan Restaurant Cuisine - Modern Caribbean * Upscale Dining RSVP Chef Mario Pagan 787-458-2222 Oceano Cuisine - International RSVP Juan C. Aponte Carro 787-406-0789 / 787-724-6300 Restaurante Don Tello- Cataño Cuisine - Caribbean, Latin, Vegetarian Friendly RSVP Luis A Ruiz 939-645-2443

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Texas de Brazil @ Sheraton Hotel RSVP 787-998-5000 Ruth Chris RSVP 787-253-1717 Pa’ Arriba Rest RSVP 787-998-7073 Vino’s Wine & Steak RSVP 787-302-3075 Cantina Laredo (The Mall of San Juan) RSVP 787-222-7005 Fogo De Chao San Juan Cuisine - Brazilian Steakhouse, Vegan Options, Gluten Free Options RSVP 787-727-5100/787-397-1230 Vianda Cuisine - Puerto Rican, Caribbean - Bar Admin@Viandapr.Com


Sequenc e of Even ts MONDAY, NOVEMBER 5 8:00 AM - 12:00 PM Exhibitor Move-in (Convention Center - Exhibit Hall A & B) 9:00 AM - 12:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 12:00 PM - 2:30 PM Lunch (Convention Center Terrace) 1:00 PM - 9:00 PM Exhibitor Move-in (Convention Center - Exhibit Hall A & B) 2:00 PM - 7:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 6:30 PM - 8:30 PM Welcome to Puerto Rico Event - Sponsored by Puerto Rico Tourism Company (Bella Vista Terrace @ Sheraton Hotel) TUESDAY, NOVEMBER 6 7:30 AM - 11:00 AM Exhibitor Move-in (Convention Center - Exhibit Hall A & B) 8:30 AM - 9:30 AM Coffee Break at Opening (Convention Center - Ballroom B Foyer) 9:00 AM - 10:00 AM Conference Opening Ceremony (Convention Center - Ballroom B) 9:00 AM - 12:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 10:15 AM - 11:15 AM Chair Talk: A Spotlight on Member Line Chairmen Shining Industry Insight (Ballroom B)

Moderator:

• Tom Stieghorst, Senior Editor, Travel Weekly

Speakers:

• Micky Arison, Chairman, Carnival Corporation & plc

• Richard Fain, Chairman & CEO, Royal Caribbean Cruises Ltd.

• Pierfrancesco Vago, Executive Chairman, MSC Cruises

11:15 AM - 12:00 PM 12:00 PM - 2:00 PM 1:00 PM - 2:00 PM 1:30 PM - 2:30 PM

Trade Show Opening (Convention Center - Exhibit Hall A & B) Lunch (Convention Center Exhibit Hall A) Coffee Break at Workshop (Ballroom B Foyer) Presidential Address: Member Line Presidents & CEOs Share the Differentiations Driving Their Ships & Demand (Ballroom B)

Moderator:

• Michele M. Paige, President, FCCA

Speakers:

• Michael Bayley, President & CEO, Royal Caribbean International

• Christine Duffy, President, Carnival Cruise Line

• Roberto Fusaro, President, MSC Cruises USA

• Jason Montague, President & CEO, Regent Seven Seas Cruises

1:30 PM 1:30 PM 3:00 PM 3:30 PM -

• Andrew Stuart, President & CEO, Norwegian Cruise Line

5:00 PM 6:00 PM 3:30 PM 6:00 PM

Trade Show (Convention Center - Exhibit Hall A & B) Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) Reception - Sponsored by Guatemala Tourism Board (FCCA Lounge - Exhibit Hall) One-on-One Meetings - Cruise Executives & Delegates ONLY

• MSC Cruises (USA) Inc. (Meeting Room 204)

• Norwegian Cruise Line Holdings Ltd. (Meeting Room 202-A)

• Carnival Corp/Carnival Cruise Line/Holland America Group/AIDA Cruises (Meeting Rooms 201-A & 201-B)

• Disney Cruise Line (Meeting Room 202-C)

• Royal Caribbean Cruises Ltd/Silversea/TUI Cruises (Meeting Rooms 206 & 207)

7:00 PM - 9:30 PM Conference Opening Event (Casa BACARDÍ Visitor Center)

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Sequenc e of Even ts WEDNESDAY, NOVEMBER 7 9:00 AM - 12:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 9:00 AM - 12:00 PM Trade Show (Convention Center - Exhibit Hall A & B) 9:00 AM - 12:00 PM One-on-One Meetings - Cruise Executives & Delegates ONLY

• MSC Cruises (USA) Inc. (Meeting Room 204)

• Norwegian Cruise Line Holdings Ltd. (Meeting Room 202-A)

• Carnival Corp/Carnival Cruise Line/Holland America Group/AIDA Cruises (Meeting Rooms 201-A & 201-B)

• Disney Cruise Line (Meeting Room 202-C)

• Royal Caribbean Cruises Ltd/Silversea/TUI Cruises (Meeting Rooms 206 & 207)

10:00 AM - 10:30 AM Heads of Government Brunch (Meeting Rooms 102 A & B) Sponsored by Peru Trade Commission *By Invitation ONLY 10:30 AM - 12:00 PM Heads of Government Forum (Meeting Rooms 102 A & B) Sponsored by Peru Trade Commission & Global Ports Holdings *By Invitation ONLY 12:00 PM - 2:00 PM Lunch (Convention Center Exhibit Hall A) 1:00 PM - 4:00 PM Trade Show (Convention Center - Exhibit Hall A & B) 1:30 PM - 2:30 PM Coffee Break at Workshop (Ballroom B Foyer) 2:00 PM - 3:30 PM Workshop - Creating Great Destinations: From Demand to Experiences, Ports to Tours (Ballroom B) Moderator:

• Carlos Torres De Navarra, Chairman, FCCA Operations Committee, and Vice President, Global Port &

Destination Development, Carnival Corporation & plc

Panelists:

• Russell Benford, Vice President, Government Relations, Americas, Royal Caribbean Cruises Ltd.

• Russell Daya, Executive Director, Marine & Port Operations, Port Developments & Itinerary Planning,

Disney Cruise Line

• Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises USA

• Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings Ltd.

• Matthew Sams, Vice President, Caribbean Relations & Private Islands, Holland America Group

2:00 PM - 6:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 3:30 PM - 4:00 PM Reception - Sponsored by El Salvador Maritime Authority (AMP) (FCCA Lounge - Exhibit Hall) 4:00 PM - 6:00 PM One-on-One Meetings - Cruise Executives & Delegates ONLY

• MSC Cruises (USA) Inc. (Meeting Room 204)

• Norwegian Cruise Line Holdings Ltd. (Meeting Room 202-A)

• Carnival Corp/Carnival Cruise Line/Holland America Group/AIDA Cruises (Meeting Rooms 201-A & 201-B)

• Disney Cruise Line (Meeting Room 202-C)

• Royal Caribbean Cruises Ltd/Silversea/TUI Cruises (Meeting Rooms 206 & 207)

6:30 PM - 9:00 PM Extravaganza Night Event (Exhibit Hall @ Convention Center)

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Sequenc e of Even ts THURSDAY, NOVEMBER 8 8:30 AM - 9:30 AM Coffee Break at Workshop (Ballroom B Foyer) 9:00 AM - 10:30 AM Investing in Your Future: Partnerships Paving the Way for Mutual Success Between Destinations and Cruise Lines (Ballroom B) Moderator:

• Adam Goldstein, Chairman, FCCA, and Vice Chairman, Royal Caribbean Cruises Ltd.

Panelists:

• Richard Sasso, Chairman, MSC Cruises USA

• Giora Israel, Senior Vice President, Global Port Development, Carnival Corporation & plc

• Hon. Allen Chastanet, Prime Minister, Saint Lucia, & Chairman, Organisation of Eastern Caribbean States (OECS)

• Beverly Nicholson-Doty, Commissioner of Tourism, United States Virgin Islands

9:00 AM - 12:00 PM 9:00 AM - 12:00 PM 11:30 AM - 12:00 PM 12:00 PM - 2:00 PM 12:00 PM - 2:00 PM 3:00 PM - 6:00 PM

Trade Show (Convention Center - Exhibit Hall A & B) Registration/Information (Convention Center - Exhibit Hall Foyer) BREA Cruise Economic Impact Study Announcement (Convention Center - Room 103-A) Lunch (Convention Center Exhibit Hall A) Platinum Member Luncheon - Cruise Executives & Platinum Members ONLY One-on-One Meetings - Cruise Executives & Delegates ONLY

• MSC Cruises (USA) Inc. (Meeting Room 204)

• Norwegian Cruise Line Holdings Ltd. (Meeting Room 202-A)

• Carnival Corp/Carnival Cruise Line/Holland America Group/AIDA Cruises (Meeting Rooms 201-A & 201-B)

• Disney Cruise Line (Meeting Room 202-C)

• Royal Caribbean Cruises Ltd/Silversea/TUI Cruises (Meeting Rooms 206 & 207)

3:00 PM - 7:00 PM Trade Show Exhibitor Tear Down 7:00 PM - 10:00 PM Conference Closing Event (Vivo Beach Club) FRIDAY, NOVEMBER 9 9:00 AM - 2:00 PM Complimentary Tours for Attendees 9:00 AM - 4:30 PM Platinum Member & Cruise Executive Tour PLEASE NOTE TRANSPORTATION: Complimentary transportation will be provided to and from the official conference hotel (Sheraton) and events. You must wear your Conference badge to utilize these services. BADGES: All conference participants are asked to wear their badges at all times during the FCCA Conference. Badges will be required for admission to all social functions, business sessions and to utilize complimentary transportation services. Only conference DELEGATES will be admitted to the business sessions (one-on-one meetings). DRESS CODE: All business functions, including the Conference Opening Ceremony, are Business Casual (Sport Jackets are optional for the opening ceremony) Evening functions are as follows: • • • •

Monday evening reception is elegantly casual Tuesday evening for the welcome event is elegantly casual Wednesday evening for the extravaganza night is elegantly casual Thursday evening for the closing event is elegantly casual

BREAKFAST: Complimentary breakfast will be available to registered conference attendees at the official conference hotel, Sheraton Puerto Rico Hotel & Casino. 45


Profile for Florida-Caribbean Cruise Association

2018 FCCA Conference Program  

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