2017 FCCA Gala Program

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Proud Sponsor of the

23rd FCCA Gala Dinner Extravaganza

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Welcome Message We are pleased and excited to welcome you to the 23rd annual FCCA Gala. Hopefully you have already started to establish relationships or reacquaint yourself with some of the industry’s key decision makers in attendance. As you have surely noticed, tonight’s audience is loaded with our Member Lines’ executives, presidents and CEOs, with one of them ready to host you for dinner with a side of business development opportunities. Plus, all of them are here and available during the networking reception so you can learn about the industry’s inner-workings, promote your product, collaborate with to develop a new product, or simply get to know and form a mutually-beneficial relationship. However, the representatives from the FCCA’s 19 Member Lines are not the only people here that you can learn from and network with. Everyone here has some involvement in and knowledge of the cruise industry. All ends of the spectrum are represented tonight, and their wealth of expertise and experience are part of the equation for our events’ success. We hope that you actualize tonight’s unique opportunities and potential, and we thank everyone for their participation. We also extend our utmost gratitude for your support of the FCCA Foundation, as all of tonight’s proceeds fund the Foundation’s efforts to improve the lives of citizens throughout the Caribbean and Latin America. Of course, none of this would be possible without Port Everglades, the Featured Event Sponsor; Port Canaveral and PortMiami, Partner Sponsors; The Bahamas Ministry of Tourism, the Reception Sponsor; and Park West, which gave the silent art auction a voice. Fortunately, their generosity has allowed for much more to look forward to. So please prepare for a delightful evening full of festivities, networking opportunities and chances to improve your cruise tourism business.

Adam Goldstein

Michele M. Paige

FCCA Chairman;


President & COO, Royal Caribbean Cruises, Ltd.

Florida-Caribbean Cruise Association

By land or by sea.



As your guests disembark in the Cayman Islands, they will be greeted by unique encounters as far as the eye can see. From the renowned tastes that earned us the title of Culinary Capital of the Caribbean, to the rare level of service that comes naturally here, your passengers will find their Caymankind.


Program 6:00 p.m.

Cocktail Reception & Silent Art Auction

7:45 p.m.

Introductions: Michele M. Paige, President, FCCA and Adam Goldstein, President & COO, Royal Caribbean Cruises, Ltd., FCCA Chairman Welcome Remarks and Event Sponsor Recognition • Port Everglades, Steven Cernak, Chief Executive and Port Director • Port Canaveral, Captain John Murray, Port Director and CEO • PortMiami, Juan Kuryla, Port Director and CEO Contributing Sponsor Recognition Art Sponsor Park West, Albert Scaglione Reception Sponsor Bahamas Ministry of Tourism, Hon. Obediah Wilchcombe, Minister of Tourism Platinum Level Table Sponsor Diamonds International Port St. Maarten Group of Companies Seatrade Cruise Global

Menu Salad Bibb lettuce with sliced mango, papaya, watermelon, radishes and yuza dressing Entrée Grilled new york strip with seared diver scallops. Fingerling potato hash, sunburst squash and red wine reduction Dessert Trio Vanilla panacotta, keylime tart and red velvet bread pudding


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Featured Event Sponsor

Port Everglades: The Powerhouse Cruise Port As a world-leading “Powerhouse Port,” Port Everglades provides cruise guests and cruise lines with a first-class experience. From our modern, efficiently operated terminals to our attention to customer service, cruising is a breeze at Port Everglades. Smoother, Simpler, Stress-Free Cruise lines and their guests have made Port Everglades one of the top three cruise ports in the world. Conveniently located in the heart of South Florida, Port Everglades is just next door to Fort Lauderdale-Hollywood International Airport (FLL) and a short drive north or south from two other international airports. In addition to special services for Global Entry card holders, Port Everglades is the first and only seaport in the United States to adopt the new U.S. Customs and Border Protection (CBP)-approved Mobile Passport Control (MPC) Smartphone program for cruise ship travel. This first-of-its-kind app, developed by Airside Mobile and Airports Council International-North America in partnership with CBP, has been highly anticipated for use at cruise ports. A similar app has been in use at a number of airports across the country, including Broward County’s FLL. The app allows U.S. citizens with a valid passport and Canadian citizens with both a valid Canadian passport and B1 or B2 visa status, to complete their Customs declaration upon debark to use their smart phones or other mobile devices, expediting their clearance process in the terminal. Guests can take advantage of our secure parking, from multi-story garages to open air lots, all within walking distance of cruise terminals. Getting here is easy with direct access to all major highways through multiple port entrances.

Bon Voyage Sooner Guests breeze in and breeze out from FLL and in minutes they are curbside at one of the Port’s 9 spacious and comfortable cruise terminals. Embarkation is speedy too. Just 15 minutes from curb to ship means guests can start their vacation earlier. Seamless Service With a dedicated customer service staff to work directly with cruise lines, our team is available 24/7 to maximize operations. A positive cruise guest experience is another top priority at Port Everglades. Cruise guests look forward to their cruise, so it is our job to ensure that any time spent in Port Everglades only enhances that experience. In fact, Port Everglades holds the world record for handling the highest number of cruise guests in a single day – 55,885 embarked and debarked on March 13, 2016. Every Ship Feels Right at Home Port Everglades caters to every size cruise ship and passenger volume with year-round berthing. Guests can choose from a wide range of itineraries, from the ultimate in luxury to family value and from short getaways to around-the-world voyages. Port Everglades offers complete scalability. Vacation Paradise When it comes to pre-and post-cruise, Port Everglades is in the center of it all. We are just one “sunny” mile from world-class beaches and a short drive to premier shopping, dining and entertainment venues. Whether it’s just a few hours or several days, there’s never a shortage of things to do. Discover the Power With nearly 4 million passengers sailing annually, Port Everglades can propel your business forward in powerful new ways. Discover the power of a premier cruise port: Discover Port Everglades! Visit PortEverglades.net

Holiday Gift Project Deserving Children Receive Cheer, Presents and Festivities through the FCCA Foundation Holiday Gift Project This holiday season, Santa climbed down cruise ship smokestacks instead of chimneys as he traveled to 44 destinations throughout the Caribbean and Latin America. Because of the efforts of Old St. Nick, the FCCA Foundation, FCCA Member Lines and participating, nearly 9,000 deserving children had something to celebrate during the 20th annual FCCA Foundation Holiday Gift Project. The FCCA Foundation contributed gifts selected for age groups and genders specified by the destinations. With Member Lines’ vessels serving as a sleigh and crew as elves, they then brought the presents to partnering destinations, where destination representatives had coordinated festivities both on board and on land. During the celebrations, with guests ranging from Santa and Shrek to Mickey Mouse and The Cat in the Hat, the children not only received their presents, but also a gift of a memory that will last a lifetime. “We are pleased of the good work that the FCCA Foundation has done with the Holiday Gift Project,” said Adam Goldstein, president and COO of Royal Caribbean Cruises Ltd. and chairman of the FCCA. “It is important to take care of children in need, and it is gratifying to see the Foundation continue to grow and partner with charities and institutions who have children counting on them.” “On behalf of all of us at Carnival, we are honored and privileged to participate in the Holiday Gift Project,” told Carlos Torres de Navarra, vice president, strategic and commercial port development of Carnival Cruise Line and chairman of the FCCA Operations Committee. “This project celebrates children and the spirit of giving by providing a very special day of fun and gifts to well-deserving kids in our port communities.” The spirit and cheer extended past the children; all of those involved exemplified it and realized the project’s importance, knowing the children probably would not receive toys and smiles otherwise. Sherryl Bacayo, training specialist on Norwegian Jewel, showed this in her comment: “…being a part of the Belize [Holiday Gift] project allowed me to experience what it is to make a life by what we give. It was such a great joy to see smiles on those lovely little ones. I felt the true spirit of Christmas.”

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Holiday Gift Project

“You could see the happiness and excitement on the kid’s faces as the boxes of toys were offloaded and Santa Claus came to their school,” said Dorothy Dorado, youth director for Carnival Liberty. “It felt so good to see the kids jumping and screaming when they saw us coming. We left the school with tears in our eyes.” “We are honored, and humbled at the same time, that we are able to participate in sharing the blessings to other people….we believe that we can change lives, one person at a time,” said Marc Raymundo, human resources manager for Celebrity Infinity. Sherryl, Dorothy and Marc touched not just on the sentiment, but also on part of the importance of the festivities and the meaning for all involved—letting kids enjoy being kids, a concept seemingly simple, but mostly unknown to children in the shelters and homes benefitted by the project, and something that has a lasting effect on all involved. Michele Paige, president of the FCCA, also recognized this significance. “The FCCA Holiday Gift Project brings happiness to children who truly deserve it. The cruise industry is proud to give back to the communities of the destinations we call, and I cannot think of a more rewarding way than bringing cheer and aid to children who need it.” The children’s joy was a sign of the overall purpose of not just the Holiday Gift Project, but also the FCCA Foundation—to improve the lives of those less fortunate throughout the Caribbean and Latin America, primarily for children’s causes. Every smile is a reminder of this mandate and an invaluable return on the time, efforts and funds provided for causes and projects like these over the Foundation’s 23-year existence.

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Painting Painting a Bright Brighter righter Futur Futuree

Park West Gallery is a proud partner of the Florida-Caribbean Cruise Association. Together, we can support the FCCA’s 2017 humanitarian initiatives and help color the lives of underprivileged youth throughout Latin America and the Caribbean.


The FCCA Foundation Foundation History The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes throughout the FCCA’s Caribbean and Latin American partner destinations. In its 23 years, the Foundation has impacted thousands of citizens by providing supplies, countless hours and millions of dollars to causes throughout the regions. In addition to assisting deserving institutions like charities and hospitals and aiding during crises like natural disasters, the Foundation executes annual projects, including: •

Holiday Gift Project – The FCCA reaches out to many Caribbean and Latin American destinations by providing holiday gifts, cheer and festivities to children in foster homes or institutions that would likely receive nothing otherwise. The presents are delivered to partner destinations on Member Lines’ vessels, and the crew and FCCA associates then distribute the gifts at parties. In 2016, 44 desti nations participated in the program, with about 9,000 children benefitting from the efforts.

Children’s Essay and Poster Competitions – The FCCA orchestrates these two competitions to further educate FCCA destination partners’ youth by learning and thinking about the cruise industry’s impact, along with their destinations’ and citizens’ roles in it, while also prompting practical problem solving. There are two divisions—junior (12 years and under) and senior (13-16)—that each receive 1st-3rd-place prizes of 3,000, 1,500 and 1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by the participating destinations. The first place recipients also receive functions in their honor.

Additionally, the Foundation works with destinations to ascertain and meet their needs as they become applicable. Past examples include: • Donated incubators and air conditioners for schools, hospitals and orphanages in Colombia. • Donated air conditioners, along with stoves and laundry machines for vocation training, to an at-risk youth center in Panama. • Donated computers to schools in Guatemala. • Donated school supplies to Jamaica and St. Lucia. • Donated wood to fix homes in Belize. • Donated paint for beautification projects in Belize, Costa Rica and Jamaica. • Provided cots, water and canned goods via Member Line vessels for disaster relief. • Cleaned streets as part of hurricane relief in Cozumel, Mexico. • Orchestrated specialized holiday projects in Cozumel to provide 1,000 bicycles over a two-year span, which afforded transportation to underprivileged children. • Funded schools and colleges in various destinations. • Established a tourism school in St. Lucia.

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Executives in Attendance AIDA Cruises Frank Boensch, Director, Shore Excursions Sandra Neffgen, Sr. Manager, Destination Managment Carnival Corporation & plc JavontĂŠ AnyabwelĂŠ, Vice President, Global Strategic Sourcing, Hotel, Corporate Indirect, Onboard Revenue David Candib, Vice President, Development & Operations - Global Port & Destination Development Arnold Donald, President & CEO Giora Israel, Sr. Vice President, Global Port & Destination Development Group Marie McKenzie, Vice President, Global Ports and Caribbean Government Relations Thomas Spina, Director, Business Development Carnival Cruise Line Gustavo Antorcha, Executive Vice President, Guest Shipboard Operations Christine Duffy, President Carlos Estrada, Director, Commercial Home Port Operations Carlos Torres de Navarra, Vice President, Strategic & Commerical Port Development Christopher Torres, Product Manager, Fleet Deployment Leon Sutcliffe, Director, Ports of Call & Government Relations Erika Tache, Director, Product Development, Tour Operations Terry Thornton, Sr. Vice President, Port Operations, Guest Care & Carnival International Celebrity Cruises Lisa Lutoff-Perlo, President & CEO Costa Cruise Lines Ruben Perez, General Manager, North America Disney Cruise Line Russell Daya, Executive Director, Marine & Port Operations, Port Developments & Itinerary Planning Tom Wolber, Sr. Vice President, Operations Arnaldo Zanonato, Sr. Manager, Port Adventures Holland America Group Simon Douwes, Sr. Director, Deployment & Itinerary Planning Lisa Jensen, Manager, Shore Excursions Matthew Sams, Vice President, Caribbean Relations & Private Island Operations Bill Sharp, Vice President, Port and Shore Operations Victoria Sipe, Director, Shore Operations

Executives in Attendance Holland America Line Orlando Ashford, President MSC Cruises (USA) Inc. Albino Di Lorenzo, Vice President, Cruise Operations Valentina Pietropaolo, Manager, Shore Excursions Richard Sasso, Chairman Norwegian Cruise Line Andrew Stuart, President & CEO Norwegian Cruise Line Holdings Frank Del Rio Jr., Sr. Vice President, Ports, Destinations & Onboard Revenue Christine Manjencic, Vice President, Destination Services Operations Jennifer Marmanillo, Director, Itinerary Planning Steve Moeller, Vice President, Commercial Development Colin Murphy, Sr. Vice President, Destination & Port Services Princess Cruises Jan Swartz, Group President, Princess Cruises & Carnival Australia Regent Seven Seas Cruises Jason Montague, President & CEO Royal Caribbean Cruises Ltd. Vina Adams, Sr. Manager, Procurement Food & Beverage Chris Allen, Vice President, Global Development & Itinerary Planning Tom Anderson, Director, Global Product Development, Global Tour Operations Adam Goldstein, President & COO and FCCA Chairman Federico Gonzalez, Associate Vice President, Government & Community Relations, Latin America & the Caribbean Miguel Reyna, Director, Commercial Development John Tercek, Vice President, Commercial & New Business Development Penny Zeilman, Account Manager, Regional Product Development, Global Tour Operations Royal Caribbean International Michael Bayley, President & CEO

Gala Contributors Featured Event Sponsor Port Everglades

Partner Sponsors Port Canaveral and PortMiami

Reception Sponsor The Bahamas Ministry of Tourism

Official Art Sponsor Park West Gallery

Participating Sponsors Bacardi and Original Impressions

Table Sponsors Carib Resort Inc. Diamonds International Ministry of Tourism of the Dominican Republic PortMiami Port St. Maarten Group of Companies Seatrade Cruise Global Starboard Cruise Services Inc. Trinity Air Ambulance International

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