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WELCOME TO

ST. MAARTEN DUTY FREE SHOPPING • DISABLED FRIENDLY PORT HALF DUTCH – HALF FRENCH • 37 WHITE BEACHES 300+ GOURMET RESTAURANTS • THE FRIENDLY ISLAND MORE THAN 50 TOURS

37 PRISTINE BEA CHES, 300+ GOURMET RESTA URA NTS MORE THA N 50 TOURS A ND EXCURSIONS. THE DUTY FREE SHOPPING MECCA OF THE CA RIBBEA N - PHILIPSBURG. WWW.PORTSTMA WWW.PORTSTMAARTEN.COM A RTEN.COM


N°1 ST. MA ARTEN N°1 PORT IN THE CA RIBBEA N


By land or by sea.

DOMINICAN REPUBLIC HAS IT ALL


WEST INDIAN COMPANY, ST. THOMAS

FREDERIKSTED, ST. CROIX

GETTING HERE IS A LOT EASIER THAN LEAVING HERE Sail to a cruise destination that exceeds every expectation for both you and your passengers. Consistently ranked amongst the top ports in the Caribbean, our four ports with seven berths offer world-class facilities and fully established accommodations to meet all of your vessel’s needs. While ashore, your passengers can take advantage of walkable shopping districts, unique cultural and culinary attractions, and of course, some of the most breathtaking beaches the world has to offer. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com. ©2016 U.S. Virgin Islands Department of Tourism

CROWN BAY, ST. THOMAS

GALLOWS BAY DOCK , ST. CROIX


Table of Contents Welcome Message from the FCCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Welcome Message from the Executive Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Government Leaders In Attendance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 FCCA Member Cruise Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Cruise Executive in Attendance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Conference Workshops

• Tuesday, September 27th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 • Wednesday, September 28th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 • Thursday, September 29th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Spotlight on Puerto Rico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 FCCA Foundation Online Cruise Auction Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Conference & Trade Show Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Trade Show Exhibitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 FCCA Foundation Essay Contest Junior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 FCCA Foundation Essay Contest Senior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Sequence of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Florida-Caribbean Cruise Association

11200 Pines Blvd., Suite 201 Pembroke Pines, Florida 33026 Phone: (954) 441-8881 • Fax: (954) 441-3171 E-mail: info@f-cca.com • Website: www.f-cca.com

Qualifications of Exhibitor/Attendee FCCA, in its sole discretion, determines whether a prospective exhibitor/attendee is eligible to participate in the event. Eligibility is generally limited to persons or firms who supply products and services to the cruise industry or are in good standing with the cruise industry and the FCCA. Applicants who have not previously exhibited at/attended the event may be required to submit a description of the nature of their business and/or the item to be exhibited. The FCCA reserves the right in its absolute discretion to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespectful and/or causing a nuisance to other exhibitors and/or attendees and the FCCA may exercise such right with any in anyway employee, agent or permitted contractor of the exhibitor/attendee or otherwise connected or associated with the Exhibitor/Attendee.

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Message from the FCCA

Michele M. Paige

Micky Arison

President, Florida-Caribbean Cruise Association

Chairman, Carnival Corporation Chairman, FCCA

On behalf of the FCCA’s 19 Member Lines, we welcome you to the 23rd annual FCCA Cruise Conference & Trade Show here in spectacular San Juan. This event has a long-standing history of helping attendees develop relationships and understanding to improve their cruise tourism business. Some of us are lucky enough to know the significance of partners in business and life, relying on them for ideas, input, support and contacts. However, like any other precious resource, reliable and knowledgeable partners are rare. They can be hard to find and even harder to access without the proper avenues. This is why the FCCA paves these inroads to lead the way to our core mission: to help our partners in destinations’ private and public sectors develop cooperative and mutually beneficial relationships with Member Line executives, as well as utilize our wealth of resources, information and experience to help our partners maximize cruise tourism’s impact. You will witness this focus over the next few days. The event’s balance between business sessions, networking events and opportunities to exhibit and promote your product to 100 high-level cruise executives–along with the nearly 1,000 tourism stakeholders here–offers the perfect blend between the exchange of information and industry trends, sharing of ideas, and cultivation of invaluable business relationships. Beyond providing that, the event epitomizes what the FCCA membership offers, as this is just one of the many FCCA events bringing together our members and Member Line executives to help them benefit from each other and grow the industry together. It is also one of the many tools we use to build communication, relationships and business, in addition to private meetings and site visits, tailored strategic approaches, marketing opportunities and much more. So prepare yourselves to renew worthwhile business relationships or forge new ones while learning about the latest happenings in the industry. Be ready to take advantage of the multiple opportunities available at this event to help advance your company, product and/or destination. And don’t forget to enjoy yourselves and this stunning destination while sampling San Juan’s offerings and experiencing its culture and why and how it has welcomed 10 percent more FCCA Member Line passenger arrivals since last hosting this event.

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Welcome Message

MESSAGE FROM THE EXECUTIVE DIRECTOR OF THE PUERTO RICO TOURISM COMPANY ¡Bienvenidos a Puerto Rico! On behalf of the Puerto Rico Tourism Company and the people of Puerto Rico, I would like to extend a warm special greeting to all members and participants of the Twenty-Third Annual FCCA Cruise Conference & Trade Show. Our Island is proud to welcome this convention in the midst of a renaissance of the local cruise industry sector, making it an even more noteworthy and significant event. This conference is truly the perfect occasion to strengthen partnerships and create new alliances in our mission to bring new ships and more passengers to all the region’s ports. One word defines the Puerto Rico experience: Diversity. The Island is home to world-class tourist attractions and geographic locations providing the ideal getaway for travelers seeking a unique cruise experience. An amazing variety of locations and activities that range from a nature/adventure lover’s paradise with rainforests, cavern systems, the longest zipline in the world, and over 250 miles of beaches made for all types of watersports, to ultra-trendy nightlife, world-class cuisine, and luxury shopping locales await those who visit our shores. During your stay I invite you to take some time to enjoy the warmth and friendliness of our Island, experience our cultural heritage, and explore unique and unforgettable locations. I am certain that once the Twenty-Third Annual FCCA Cruise Conference & Trade Show is over, we will soon welcome you back to our five-star Island for a wonderful vacation. Cordially,

Ingrid I. Rivera Rocafort

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Government Leaders The FCCA Member Lines thank the Tourism Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference. Antigua and Barbuda Hon. Gaston Browne Prime Minister Hon. Asot A. Michael Minister of Tourism, Economic Development Investment and Energy

Cayman Islands Hon. Moses Kirkconnell Deputy Premier & Minister for District Administration, Tourism & Transport Dominica Hon. Senator Robert Tonge Minister of Tourism & Urban Renewal

Aruba Hon. Otmar E. Oduber Minister of Tourism, Transportation & Labour Affairs

Dominican Republic Hon. Francisco Javier Garcia Minister of Tourism

Bahamas Hon. Obie Wilchcombe Minister of Tourism

G re n a d a Hon. Clarice Modeste-Curwen Minister of Tourism

Barbados Hon. Richard Sealy Minister of Tourism & International Transport

Guatemala His Excellency, Mr. Jimmy Morales Cabrera President of the Republic of Guatemala

Belize Hon. Manuel Heredia Minister of Tourism and Civil Aviation

Jorge Mario Chajon Director of Guatemala Tourism Board INGUAT

B r i t i s h Vi rg i n I s l a n d s Hon. Mark Vanterpool Minister for Communication & Works

H o n d u ra s Hon. Emilio Silvestri Minister for Tourism

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Government Leaders Martinique Hon. Karine Mousseau Tourism Commissioner Mexico Hon. Mario Lopez Valdez Governor of the State of Sinaloa Hon. Saul Ancona Minister of Tourism, Yucatan Raul Paz Executive Director SEFOTUR/Yucatan Tourism Board Puerto Rico His Excellency, Mr. Alejandro GarcĂ­a Padilla Governor Ingrid I. Rivera Rocafort Executive Director Puerto Rico Tourism Company Saint Kitts and Nevis Hon. Lindsay F.P. Grant Minister of Tourism Saint Lucia Hon. Allen M. Chastanet Prime Minister

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Sint Maarten Hon. Irania Arrindell Minister of Tourism, Economic Affairs, Traffic, Telecommunications S a i n t Vi n c e n t a n d t h e G re n a d i n e s Hon. Ralph Gonsalves Prime Minister Hon. Cecil McKie Minister of Tourism, Sports and Culture Tu r k s a n d C a i c o s I s l a n d s Hon. Porsha Stubbs-Smith Minster of Tourism, Environment, Heritage and Culture U n i t e d S t a t e s Vi rg i n I s l a n d s Hon. Beverly Nicholson-Doty Commissioner of Tourism


“If      h, c, an d uniqu e in the Caribb ean, you will fin d it - Cora lie all in Martiniqu e!â€?

Immerse yourself in Martinican rich culture, discover a wealth of natural wonders, and experience our new and exciting excursions.

martiniquepro.org/cruise

European Regional Development Fund


FCCA Member Cruise Lines AIDA CRUISES Am Strande 3 d 18055 Rostock, Germany Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de AZAMARA CLUB CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 Website: www.azamaraclubcruises.com CARNIVAL CRUISE LINE 3655 N.W. 87th Ave Miami, FL 33178-2428 Tel: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com CELEBRITY CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Website: www.celebritycruises.com COSTA CRUISE LINES Venture Corporate Center II 200 South Park Rd, Suite 200 Hollywood, FL 33021-8541 Tel: (954) 266-5600 • Fax: (954) 266-2100 Website: www.costacruises.com CROISIERES DE FRANCE 77 Bd Haussmann 75008 Paris, France Website: www.cdfcroisieresdefrance.com CUNARD LINE Carnival House 100 Harbour Parade Southampton, Hampshire SO15 1ST United Kingdom Website: www.cunard.com DISNEY CRUISE LINE P.O. Box 10210 Lake Buena Vista, FL 32830-0210 Tel: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.com HOLLAND AMERICA LINE 300 Elliot Avenue West Seattle, WA 98119 Tel: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com MSC CRUISES (USA) INC. 6750 North Andrews Avenue Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruisesusa.com 16

NORWEGIAN CRUISE LINE 7665 Corporate Center Drive Miami, FL 33126 Tel: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com OCEANIA CRUISES 7300 Corporate Center Drive Miami, FL 33126 Website: www.oceaniacruises.com P&O CRUISES Carnival House 100 Harbour Parade Southampton, Hampshire SO15 1ST United Kingdom Website: www.pocruises.com PRINCESS CRUISES 24305 Town Center Drive Santa Clarita, CA 91355 Tel: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com PULLMANTUR CRUISES Calle de la Mahonia, 2, 28043 Madrid, Spain Tel: +34 902 09 55 12 Website: www.pullmantur.es REGENT SEVEN SEAS CRUISES 7300 Corporate Center Drive Miami, FL 33126 Website: www.rssc.com ROYAL CARIBBEAN INTERNATIONAL 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Toll Free: (800) 327-6700 Website: www.royalcaribbean.com SEABOURN 300 Elliott Avenue West Seattle, WA 98119 Tel: (866) 755-5619 Website: www.seabourn.com TUI CRUISES Anckelmannsplatz 1 20537 Hamburg, Germany Website: www.tuicruises.com


Cruise Executive Listing AIDA Cruises Dana Keller, Supervisor, Destination Management Jennifer Zinke, Shore Excursion Manager Carnival Corporation & plc Micky Arison, Chairman Julia Brown, Chief Procurement Officer David Candib, Vice President, Development and Operations Global Port & Destination Development Armando Corpas, Director, Global Port & Destination Development Group Arnold Donald, President & CEO Javier Gallardo, Mexico Consultant Giora Israel, Sr. Vice President, Global Port & Destination Development Marie McKenzie, Vice President, Global Destinations Services & Sourcing Jose Negron, Director, Port Operations Paolo Raia, Vice President, Global Food & Beverage Sourcing Thomas Spina, Director, Business Development Carnival Cruise Line Gustavo Antorcha, Executive Vice President, Guest Shipboard Services Amilcar Cascais, Vice President, Tour Operations Israel Cruz, Senior Family Support Specialist, Care Team Christine Duffy, President Hein Erasmus, Product Manager, Tour Operations Lilla Ferenci, Product Manager, Tour Operations Melinda Gyarmati, Product Manager, Tour Operations Priscilla Molina, Product Manager, Tour Operations Leon Sutcliffe, Director, Ports of Call & Government Relations Erika Tache, Director, Product Development, Tour Operations Terry Thornton, Sr. Vice President, Commercial Port Operations and Carnival International Carlos Torres-De Navarra, Vice President, Commercial Port Operations Stacy Pallot Shweky, Manager, Care Team Costa Cruise Lines Inc. Ruben Perez, General Manager, North America Disney Cruise Line Russell Daya, Executive Director, Global Port Operations & Development Arnaldo Zanonato, Sr. Manager, Port Adventures Holland America Group Donna Barnett, Manager, Port Operations Mike Bush, Manager, Shore Excursions Lisa Jensen, Manager, Shore Excursions Chris Martin, Director, Port Operations Matthew Sams, Vice President, Caribbean Relations & Private Island Operations Rashid Sykes, Sr. Manager, Financial Processes and Controls - Port & Shore Operations

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Holland America Line Orlando Ashford, President MSC Cruises (USA) Inc. Hans Hesselberg, Sr. Vice President, Hotel Operations Albino Di Lorenzo, Vice President, Cruise Operations Valentina Pietropaolo, Manager, Shore Excursions Gianluca Suprani, Head of Global Port Development & Shore Activities Norwegian Cruise Line Holdings, Ltd. Adriana Machado, Manager, Non-Food and Indirect Supply Chain Management Dan Hoffman, Manager, F&B Supply Chain Management Christine Manjencic, Vice President, Destination Services Operations Steven Moeller, Vice President, Commercial Development Colin Murphy, Sr. Vice President, Destination & Port Operations Mario Parodi, Vice President, Port & Itinerary Planning Carl Robie, Sr. Vice President Supply Chain & Logistics Management Jose Vazquez, Sr. Director, Logistics Management Royal Caribbean Cruises Ltd. Vina Adams, Procurement Manager, Food & Beverage Capt. Emmanouil Alevropoulos, Global Marine Operations Chris Allen, Vice President, Global Deployment & Itinerary Planning Tom Anderson, Director, Global Product Development Capt. Mal Bardsnes, Director Port Infrastructure & Global Nautical Services Global Marine Operations Martin Castaneda, Creative Director, RCCL Global Tour Operations Melissa De La Cruz, Account Manager, Product Development Capt. Leonardo Esquea, Port Manager - Nautical / Global Marine Operations Adam Goldstein, President & COO Federico Gonzalez-Denton, Associate Vice President, Government Relations Latin America, Caribbean & Asia Michael Jones, Vice President, Strategic Operations LeVar Kennings, Manager, World Wide Port Operations Marc Miller, Director, Deployment & Itinerary Planning Nancy Ramos, Director, Marketing & Sales Tyler Rand, Sr. Analyst, Deployment & Itinerary Planning John Tercek, Vice President, Commercial and New Business Development Penny Zeilman, Account Manager, Global Tour Operations TUI Cruises GmbH Jens Kroger, Head of Shore Excursions Nancy Rauter, Shore Excursion Manager


HEAD FOR THE STINGRAYS OF CAYMAN. ( THEY’LL FORM A WELCOMING COMMITTEE . )

Stingray City, Grand Cayman

As your guests disembark in the Cayman Islands, they will be greeted by unique encounters as far as the eye can see. From the renowned tastes that earned us the title of Culinary Capital of the Caribbean, to the rare NGXGNQHUGTXKEGVJCVEQOGUPCVWTCNN[JGTG[QWTRCUUGPIGTUYKNNÆ‚PFVJGKT%C[OCPMKPF GRAND CAYMAN

LITTLE CAYMAN CAYMAN BRAC ONLY 1 HOUR FROM MIAMI

FIND YOUR CAYMANK

ND

visitcaymanislands.com


EXPLORE COLOMBIA’S NATURE AND BIODIVERSITY, ONE OF THE BEST KEPT SECRETS IN THE CARIBBEAN AND THE PACIFIC OCEANS


September 27 Tuesday, September 27 1:30pm – 3:00pm

Today’s Shore Excursions Location: Ballroom B Executives representing the major cruise lines and established tour operators will tell what is happening in today’s shore excursions. The workshop will include a short overview from the executives about their brands and how they approach shore excursions, along with input from tour operators on how they provide excursions to those brands. The panel will answer pre-selected questions from attendees and discuss the following topics: • • •

Larger Ships and More Guests – How to fulfill the needs of the many guests coming ashore as ships start to routinely grow to 5,000+ passengers Repeat Guests – How cruise lines and tour operators entice repeat cruisers to repeat shore excursions, and Destination Logistics – Why it is important to have a collaborative structure between cruise lines, port operators and tour operators.

Moderator: Amilcar Cascais, Vice President, Tour Operations, Carnival Cruise Line & FCCA Shore Excursion Chairman

Panelists in bold are FCCA Platinum Associate Members.

WORKSHOPS

Panelists: • Erika Tache, Director, Product Development - Tour Operations, Carnival Cruise Line • Arnaldo Zanonato, Senior Manager, Port Adventures, Disney Cruise Line • Lisa Jensen, Manager, Shore Excursions, Holland America Group • Valentina Pietropaolo, Manager, Shore Excursions, MSC Cruises (USA) Inc. • Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings Ltd. • Tom Anderson, Director, Global Port Development, Royal Caribbean Cruises Ltd. • Martin Ince, CEO, Foster & Ince Cruise Services, Barbados • Steve Hites, President & Director, St. Kitts Scenic Railway Ltd. • Eleanor Rae, Director of Revenue, Cox & Company Limited, St. Lucia

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September 28 Wednesday, September 28 9:00am – 10:00am

CEO Roundtable Location: Ballroom B Presidents and CEOs from FCCA Member Lines will grant insight into the industry and its latest and upcoming trends—and how it applies to private and public stakeholders from the Caribbean and Latin America—as they deliver a brief overview of their lines’ present and future and answer vetted questions tailored to the region and audience. Moderator: Michele M. Paige, President, Florida-Caribbean Cruise Association Panelists: • Micky Arison, Chairman, Carnival Corporation & plc and FCCA Executive Committee Chairman • Orlando Ashford, President, Holland America Line • Adam Goldstein, President & COO, Royal Caribbean Cruises Ltd.

Wednesday, September 28 2:00pm – 3:30pm

Sourcing/Purchasing for the Cruise Industry Location: Ballroom B

Moderator: Michael Jones, Vice President, Strategic Operations, Royal Caribbean Cruises Ltd. and FCCA Purchasing Committee Chairman Panelists: • Marie McKenzie, Vice President, Global Destinations Services and Sourcing, Carnival Corporation & plc. • Paolo Raia, Vice President, Global Food & Beverage Sourcing, Carnival Corporation & plc. • Carl Robie, Sr. Vice President, Supply Chain & Logistics Management, Norwegian Cruise Line Holdings Ltd. • Vina Adams, Procurement Manager, Food & Beverage, Royal Caribbean Cruises Ltd. • Eduardo Gonzalez Cid, CEO, Café Azul, S.A. de. C.V. Mexico • Rich Rowley, Director of Cruise Sales, Sysco, USA

WORKSHOPS

This interactive workshop will outline the importance of sourcing in cruise destinations’ local markets and how companies can maximize this opportunity, with a panel of cruise executives and distributors focusing on the cruise lines’ requirements, including kinds, frequency and quality of products needed, distribution logistics, and keeping up with the demand, as well as increases and changes on short notice.

Panelists in bold are FCCA Platinum Associate Members. 23


September 29 Thursday, September 29 9:30am – 11:30am

CHTA, CLIA, CTO, FCCA Safety and Security Best Practices and Crisis Management Workshop Location: Ballroom B This workshop will review best practices for safety and security measures involving destinations and ports. A panel of experts from government officials, port agencies, law enforcement agencies, hotels and cruise lines will discuss examples of successful initiatives and exchange ideas on how to improve and set forth protocol from the individual and agency level to an all-encompassing plan. It will also cover how to deal with crisis management, including forming a plan to provide housing and relief, evacuate, handle public relations, communicate with local partners, and counsel survivors and families of traumatic events Moderator: Frank Comito, CEO & Director General, Caribbean Hotel & Tourism Association Panelists: • Russell Daya, Executive Director, Global Port Operations & Developments, Disney Cruise Line and FCCA Operations Chairman • Stacy Pallot Shweky, Manager, Care Team, Carnival Cruise Line • Ellison Greenslade, Commissioner of Police, Royal Bahamas Police Force • Bud Darr, Sr. Vice President, Technical & Regulatory Affairs, CLIA • Rick Murrell, CEO, Tropical Shipping, USA • Roberto Levenstone, Port Safety Manager, Port St. Maarten

WORKSHOP

Panelists in bold are FCCA Platinum Associate Members.

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Make the Most Out of Your Time in Old San Juan The 500–year-old city modern energy and culture will leave you wanting more of this historic wonderland.

For the third time, the city of San Juan, Puerto Rico welcomes the FCCA Cruise Conference & Trade Show, and it has plenty to offer the audience of cruise tourism stakeholders and executives, along with the cruise passengers and stayover tourists they can bring. Established in 1521, San Juan is the second-oldest European-founded settlement in the Americas and the oldest under US jurisdiction. The Old Town, inaugurated almost a century before the Mayflower laid anchor in Massachusetts, is surrounded by 15ft-thick walls that used to guard the main entrance through the harbor. In 1966 the Old City was declared as a National

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Historic Site Landmark, and its defensive fortifications, Castillo San Cristóbal and Castillo San Felipe del Morro, were declared a World Heritage Site, along with El Palacio de Santa Catalina, by UNESCO in 1983. Strict conservation standards have preserved the Old City’s timeless charm, while the ever-evolving modernization and growth of its surrounding neighborhoods has made San Juan the place to see and be seen. Puerto Rico’s capital city is definitively one of the hottest urban destinations in the Caribbean. At the heart of this revival is a blend of styles uniquely Puerto Rican. World-class museums, acclaimed restaurants, enchanting bar scenery and nightlife are just few of the things fueling


the city’s vitality and energy. San Juan’s districts, such as Santurce, Condado and Miramar, offer the perfect combination of public art, superb hotels, gastronomy, casinos, and jam-packed street dancing at night. The fusion of over 500 years of culinary traditions make San Juan’s neighborhoods a great destination for anyone looking for a treat to the palate. Old San Juan, Condado, Miramar and Santurce are host distinctive dining hotspots like Santaella, Océano, Pikayo, 1919, Budatai, and in Loiza Street you can find a wide range of cocktail bars and small restaurants throughout the strip. One of the top criollo places to indulge in local cuisine is La Casita Blanca in Santurce. There, you can enjoy a variety of local criollo favorites, traditional recipes as cooked in homes throughout the island. Keeping up with worldwide urban trends, a wide array of food trucks has popped up in

recent years, with a dizzying array of local and international specialties. If you are into farmers markets, you can explore local marketplaces like the Placita en Plaza, located in Plaza Las Americas Mall, the Placita de Santurce and the Mercado Agrícola Natural in Old San Juan on Saturday mornings. For an overall full-of-taste tour of Puerto Rico’s traditional cuisine, there are options where you can enjoy not only tasting local main dishes, but also engaging in the process of making them yourself in order to take the Puerto Rican flair back home. When the stars come out in San Juan, the beat of the city’s numerous night clubs and lounges is contagious. Puerto Rico’s vibrant Latin sounds are an electrifying cultural medley, creating an authentic sound only found in this Caribbean island. European, Afro-Caribbean and Latin American cultures have infused their own distinct 27


flavor into Puerto Rico’s musical heritage. Whether your style is salsa, Latin jazz, or local rhythms of plena and bomba, there is an option to suit every night owl.

await those looking for truly one-of-a kind goods. The Old City is known for its familyowned, independent jewelers. One can even arrange a private or group shopping tour.

All of these can be enjoyed throughout the San Juan area, particularly at the Nuyorican Café in Old San Juan, La Placita in Santurce, and La Factoría in Old San Juan. If you’re a bar hopper and have the taste buds for handcrafted beers, head over to La Taberna Lúpulo in San Sebastian Street, featuring more than 100 artisan beers from Europe and America.

Those visitors who want something challenging, such as extreme sports, will find themselves at home in San Juan. Isla Verde’s two-mile beach strip, Ocean Park; Pine Grove; Condado Lagoon; and the Escambrón, a Blue Flag Beach, are the perfect locations to learn or sharpen one’s surfing, kiteboarding, paddleboarding, and kayaking skills. The island’s relatively small size allows visitors to explore inland and enjoy El Monstruo at Orocovis’ Toro Verde—the world’s longest zipline (a Guinness world record holder); discover underground wonders with a Tanamá River caving adventure; go rock-climbing in Caliche, Ciales; or kayak in Fajardo’s bioluminescent bay. For a picturesque outing, visit Cueva Ventana in the town of Arecibo. For ocean lovers, deep-sea fishing charters are available and depart from Club Náutico in Miramar and Boca de Cangrejos in Isla Verde.

San Juan is also known to offer the most extravagant shopping in the Caribbean. Plaza Las Américas is the Caribbean’s largest indoor mall and among the biggest in the United States. A new state-of the-art luxury paradise, The Mall of San Juan, also offers top local and international brands. The island’s shopping is not limited to major retailers. Small boutiques and kiosks in the Condado area, Old San Juan and Loíza street

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For fly-in convenience, culture, non-stop entertainment, or simply relaxing in the warm Southern California sunshine, nothing beats a cruise vacation out of the Port of Los Angeles. Our world-renowned home-ported cruise lines offer exceptional accommodations and itineraries to suit any passenger preference. And when your clients are back on land, there’s no limit to the fun they can have in greater LA – one of the world’s most popular vacation destinations. So book them on a one-of-a-kind experience that they’ll truly love. Follow us on

For more information, visit ww www.portoflosangeles.org osangeles.org or www.lawaterfront.org


THE POWER OF A PREMIER CRUISE PORT There are so many reasons to choose Port Everglades. Our modern, efficiently operated terminals make transit a breeze. We’re just two miles from FLL international airport, and minutes from world-famous beaches. Plus, we’re fully scalable. We can accommodate any size ship or passenger volume, moving passengers from curb to ship in just 15 minutes. Year-round berthing available. Discover how Port Everglades propels your business forward in powerful new ways. Visit porteverglades.net or call 800-421-0188.

See what makes Port Everglades one of the top three ports in the world.


FCCA Foundation Online Cruise Auction Win a cruise for a fraction of its retail value while supporting a worthy cause during the FCCA Foundation’s online auction, starting on September 27 at 12 p.m. and ending on October 7, 2016 at 12 p.m. at: www.f-cca.com/auction. FCCA Member Lines graciously donated the below cruise vacations to assist with this event and the FCCA Foundation—a non-profit, charitable organization that aids humanitarian causes in the Caribbean and Latin America. With all proceeds benefiting the FCCA Foundation, the online auction lets bidders enjoy cruising, saving and knowing they helped efforts like disaster relief; donations to schools, hospitals and orphanages; and bringing smiles to thousands of underprivileged children during the Holiday Gift Project. Note: Certificates are cruise only. Winners are responsible for organizing transfers, hotel & air. Certificate does not include port fees, taxes or gratuities. Certificates not valid on ships in their inaugural year. ** Some exclusions apply. No holiday sailings. The FCCA reserves the right to cancel any cruise auction if the bidding does not reach the undisclosed minimum. Winners will be notified the day of the event if the bidding exceeded the amount needed to verify the auction as “valid,” and the FCCA reserves the right to suspend any auction without notice, without any claims or prejudice. By bidding you automatically adhere to these rules and can make no claims against the FCCA or its Member Lines. All auctions are final, and payment must be made within 15 days. Carnival Cruise Line 7-Day Cruise for two on the most popular cruise line in the world. Imagine a tropical paradise at your fingertips complete with sun-drenched cays, endless beaches, and historical landmarks to behold. A Caribbean adventure with Carnival will have you setting foot on white sandy beaches and strolling down world-famous marketplaces. Because you're sailing onboard the Fun Ship, you'll have a blast getting there – enjoy onboard fun, games, activities, and fantastic entertainment. Enjoy gigantic waterslides, towering amphitheaters, and a breadth of new activities that will occupy your imagination for years after your voyage 7-Day Cruise for two in an ocean view stateroom. Choose from various vessels and ports of calls. Not valid on Carnival Vista, other exclusions may apply. Valid Dates: October 15, 2016 – October 15, 2017 Starting Bid - $ 600.00 Estimated Value - $ 1,500.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

Disney Cruise Line 4-Night Bahamas Cruise for two in an ocean view stateroom with verandah. There's magic aboard a Disney cruise ship – a feeling that you simply can't experience anywhere else. Enjoy impeccable service, explore gorgeously-constructed decks and decorations that bring to life the movies and history of Walt Disney. From the moment you step onboard, know that you're in for a remarkable Disney adventure. Watch as characters from the movies spring to life to meet and mingle with the children in your family and perhaps even join your family on off-ship excursions! 4- Night Bahamas Cruise for two in an ocean view stateroom with verandah aboard the Disney Dream sailing from Port Canaveral Valid for select travel dates from October 1, 2016 - September 25, 2017 Starting Bid - $ 800.00 Estimated value - $ 2,800.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

Start bidding now at: www.f-cca.com/auction 32


FCCA Foundation Online Cruise Auction Disney Cruise Line 7-Night Caribbean Cruise for two in an ocean view stateroom with verandah. There's magic aboard a Disney cruise ship – a feeling that you simply can't experience anywhere else. Enjoy impeccable service, explore gorgeously-constructed decks and decorations that bring to life the movies and history of Walt Disney. From the moment you step onboard, know that you're in for a remarkable Disney adventure. Watch as characters from the movies spring to life to meet and mingle with the children in your family and perhaps even join your family on off-ship excursions! 7- Night Caribbean Cruise for two in an ocean view stateroom with verandah aboard Disney Fantasy sailing from Port Canaveral. Valid for select travel dates from October 1, 2016 - September 30, 2017 Starting Bid - $ 2,000.00 Estimated value - $ 5,200.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

MSC Cruises (USA) Inc. 7-Night Caribbean Cruise for two in a balcony stateroom aboard the MSC Divina. A cruise is so much more than destinations to visit: it's the onboard style and service that define your experience and make a journey unforgettable. MSC Cruises is a world-famous leader that specializes in true hospitality. Enjoy warm, friendly service, an international crew to charm and impress, and a staff of entertainers to make you smile and dazzle you with outstanding talent. MSC cruises feature a new level of stateroom comfort with attentive hosts, plush blankets, beautiful decorations, and delightfully-appointed common rooms. 7-Night Caribbean Cruise for two in a balcony stateroom aboard the MSC Divina Valid Dates (Seasonal Dates) October 2016 – March 2017 Starting Bid - $ 700.00 Estimated value $ 1,800.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

Norwegian Cruise Line 7-Day Caribbean Cruise for two aboard Norwegian Escape in a Category MX – mini-suite stateroom - valid date February 25, 2017 only. If there were a word to encapsulate your entire Norwegian Cruise Line experience, it would be this: Freedom. Enjoy the freedom to dine when and where you choose, freedom to wear the clothes that make you feel most comfortable and freedom to take advantage of everyday adventures and more fun than you've ever experienced before. Challenge one another on a Wii gigantic, two-story Nintendo screen. Shoot down fantastically wet and wild waterslides that soar above deck. And take your family out for even more fun at the lanes at an onboard bowling alley. 7-Day Caribbean Cruise for two aboard the Norwegian Escape sailing from Miami in a Category MX – mini-suite stateroom Valid Dates February 25, 2017 Only Starting Bid - $ 1,200.00 Estimated Value - $ 3,000.00 *non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

Start bidding now at: www.f-cca.com/auction 33


FCCA Foundation Online Cruise Auction Oceania Cruises 10-Day Cruise for two in a Concierge Level Veranda Stateroom (Category A1) aboard the M/S Marina valid date - March 21, 2017 only - Miami to Miami - Filled with a spectacular array of diverse and exotic destinations, your world awaits your discovery. There is simply no better way to explore it than aboard the elegant ships of Oceania Cruises. Relax on board our luxurious ships and savor exquisite cuisine that not only is renowned as the finest at sea, but also rivals the best restaurants ashore. Inspired by Master Chef Jacques Pépin, these culinary delights have always been a hallmark that distinguishes the Oceania Cruises experience from any other. Lavish complimentary amenities abound, and there are never supplemental charges in any of the onboard restaurants. 10-Day Cruise for two in a Concierge Level Balcony Stateroom (Category A1) on the M/S Marina – Miami to Miami (Ports of call – Cayman Islands - Cozumel, Mexico - Costa Maya, Mexico – Roatan, Honduras - Santo Tomas, Guatemala – Harvest Caye, Belize - Key West) Valid Date: March 21, 2017 Only Starting Bid - $ 3,000.00 Estimated Value - $ 9,000.00 *non transferrable and cruise only. Air fare, transportation, hotel, “Regent Choice” shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

Princess Cruises Whether you favor the balmy Caribbean, majestic Alaska, the wonders of Asia or the festive Mexican Riviera, Princess Cruises can immerse you in the destination on a relaxing vacation that will change the way you see the world. Experience the colors, cultures and flavors of each region onboard through our enrichment programs like our Festivals of the World celebrations, and on shore with award-winning shore excursions that show you the best sights as well as hidden gems. You'll also dine on world class cuisine that reflects the places you are visiting, unwind in our soothing Lotus Spa and enjoy a range of entertainment options from nightly live music and headliner comedians to lavish musicals shows, a Vegas-style casino and so much more. You’ll be greeted each day by a stunning new horizon and our warm, welcoming crew will take care of your every need. See the world in a whole new way with Princess, and come back new. The winner of the cruise will receive a cruise vacation package valued at $2500.00 USD. The winner will be paired with a Princess Cruise Vacation Planner to explore and book the vacation of their dreams to the destination of their choice. The cruise package value is applicable to the cruise fare and taxes. Any amount remaining after the cruise is booked is applied to the guests’ shipboard folio to cover incidental charges like daily gratuities, specialty food or beverages Terms and Conditions The value of this package is made available in the form of standard gift cards redeemable with Princess Cruises and applicable towards the cruise fare and TF&PE (taxes, fees and port expenses) for the cruise itinerary, stateroom category, and cruise length of your choice up to the attributed value. The recipient may choose an itinerary that costs more than the cruise package value and pay the difference to confirm the booking. Should the recipient choose an itinerary that costs less than the cruise package value, the difference may be applied to air travel purchased through Princess Cruises, transfers, Princess Vacation Protection (insurance) or applied to the guest shipboard folio to cover incidental costs like beverage charges, spa services, specialty dining or daily gratuities. All regular booking, cancellation and change policies apply at the time of booking. Starting Bid - $ 700.00 Estimated Value - $ 2,500.00

Start bidding now at: www.f-cca.com/auction 34


FCCA Foundation Online Cruise Auction Regent Seven Seas Cruises 10 - Day Cruise for two in a Category G1 Deluxe Veranda Suite aboard S/S Explorer- one date only – April 26, 2017 – Rome to Lisbon – Every wish, every whim, every want. You really can have it all, enjoy…it’s all included. The Regent Seven Seas Cruises fleet includes the most luxurious ship ever built. 10-Day Cruise for two in a Category G1 Deluxe Veranda Suite – Rome to Lisbon (Ports of call – Florence/Livorno, Italy - Monte Carlo, Monaco – Marseille, France – Barcelona, Spain – Valencia, Spain – Cartagena, Spain – Gibralter – Lisbon, Portugal) Valid Date: April 26, 2017 only Starting Bid - $ 6,800.00 Estimated Value - $ 14,000.00 *non transferrable and cruise only. Air fare, transportation, hotel, “Regent Choice” shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply

Royal Caribbean International 7-Night Caribbean Cruise for two onboard one of the many world class Royal Caribbean ships. Excitement first and foremost. Blue skies, thrilling excursions and more to do at sea. Royal Caribbean puts you at the center of the action with incredible onboard activities and cruise voyages that span the world. From the moment you wake up to the time you fall asleep in your spacious, comfortably-appointed stateroom, you're in for a boatload of fun. Enjoy thrilling Broadway-style shows and nightlife. Dine casually or dine elegantly. You're in control, and you can plan your incredible Royal Caribbean vacation exactly the way you want it. 7-Night Caribbean Cruise for two (Space available) Choose from various ships sailing from Ft. Lauderdale or Miami Valid Dates: October 2016 through October 2017 Starting Bid - $ 600.00 Estimated Value - $ 2,000.00 * Non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

Royal Caribbean International 7-Night Caribbean Cruise for two onboard one of the many world class Royal Caribbean ships. Excitement first and foremost. Blue skies, thrilling excursions and more to do at sea. Royal Caribbean puts you at the center of the action with incredible onboard activities and cruise voyages that span the world. From the moment you wake up to the time you fall asleep in your spacious, comfortably-appointed stateroom, you're in for a boatload of fun. Enjoy thrilling Broadway-style shows and nightlife. Dine casually or dine elegantly. You're in control, and you can plan your incredible Royal Caribbean vacation exactly the way you want it. 7-Night Caribbean Cruise for two (space available) Choose from various ships sailing from Ft. Lauderdale or Miami Valid Dates: October 2016 through October 2017 Starting Bid - $ 600.00 Estimated Value - $ 2,000.00 * Non transferrable and cruise only. Air fare, transportation, hotel, onboard purchases, shore excursions, gratuities, travel visas and insurance are not included. Not available on ships in their inaugural year. Other restrictions may apply.

Start bidding now at: www.f-cca.com/auction 35


BVITOURISM.COM 1-800-835-8530

GET IN ON THE SECRET

NOW OPEN TORTOLA PIER PARK The British Virgin Islands offer endless adventures and experiences beyond compare. The new Tortola Pier Park welcomes cruise passengers, BVI guests and locals to the relaxed capital island of Tortola. Along the colorful pier, unique local craft shops and authentic restaurants neighbor international brands and lively entertainment. With a world of discoveries to be found in the British Virgin

Tortola Pier Park

Islands, it’s a secret worth sharing.

Tortola Thatch

| Virgin Gorda | | Necker Island

| | Jost Van Dyke Anegada | | Norman Island Peter

| Cooper Island | Saba Island

| Guana Island | Scrub Rock

Little Island


FCCA Conference & Trade Show Floor Plan

FCCA Trade Show Hours: Tuesday: 11:00am – 5:00pm Wednesday: 9:00am – 12:00pm; 1:00pm – 4:00pm Thursday: 8:30am – 2:00pm

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FCCA Trade Show Exhibitors PAVILIONS PUERTO RICO TOURISM COMPANY . . . . . . . . . . . . . . .A - 1

ST. LUCIA TOURIST BOARD . . . . . . . . . . . . . . . . . . . . .C - 4

MINISTRY OF TOURISM OF THE DOMINICAN REPUBLIC . .B - 1

YUCATAN TOURISM BOARD . . . . . . . . . . . . . . . . . . . .C - 5

INSTITUTO GUATEMALTECO DE TURISMO . . . . . . . . . .B - 2

BELIZE TOURISM BOARD . . . . . . . . . . . . . . . . . . . . . . .C - 6

PRO HONDURAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B - 3

AON RISK SOLUTION . . . . . . . . . . . . . . . . . . . . . . . . . .C - 7

PORT ST. MAARTEN . . . . . . . . . . . . . . . . . . . . . . . . . . .B - 4

ARUBA TOURISM AUTHORITY . . . . . . . . . . . . . . . . . . .C - 8

U.S. VIRGIN ISLANDS DEPARTMENT OF TOURISM . . . . .C - 1

TOURISM DEVELOPMENT COMPANY LIMITED . . . . . . .C - 9

PROCOLOMBIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C - 2

ANTIGUA & BARBUDA TOURISM AUTHORITY . . . . . .C - 10

BVI PORTS AUTHORITY . . . . . . . . . . . . . . . . . . . . . . . .C - 3 BOOTHS PROCOLOMBIA USA . . . . . . . . . . . . . . . . . . . . . . . . . .D - 1

AQUILA CRUISE EXCELLENCE . . . . . . . . . . . . . . . . . .D - 31

PEERLESS OIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 2

TROPICAL PEARLS . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 32

EXECUTIVE UNIFORMS . . . . . . . . . . . . . . . . . . . . . .D - 3, 4

GREATER MOBILITY, INC. . . . . . . . . . . . . . . . . . . . . . .D - 33

MASKIT LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 5

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER

UNITEX INTERNATIONAL . . . . . . . . . . . . . . . . . . . . . . .D - 6

SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 34

MIRABURST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 7

INNOVATIVE ATTRACTION MANAGEMENT, LLC. . . . . .D - 35

ANDEAN SUN PRODUCE . . . . . . . . . . . . . . . . . . . . . . .D - 8

TOURISM ATTRACTION BOARD, CAYMAN ISLANDS . . .D - 36

MACCHU PISCO LLC . . . . . . . . . . . . . . . . . . . . . . . . . .D - 9

CAYMAN ISLANDS DEPARTMENT OF TOURISM . . . . . . . .D - 37

TRADE COMMISSION OF PERU . . . . . . . . . . . . . .D - 10, 11

CAYMAN ISLANDS DEPARTMENT OF TOURISM . . . . . . . .D - 38

FOODS OF QUÉBEC . . . . . . . . . . . . . . . . . . . .D - 12, 13, 14

CITY SIGHTSEEING WORLDWIDE . . . . . . . . . . . . . . . .D - 39

CORTES HERMANOS . . . . . . . . . . . . . . . . . . . . . . . . .D - 15

GRENADA TOURISM AUTHORITY . . . . . . . . . . . . . . . .D - 40

PAN PEPIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 16

ST. VINCENT AND THE GRENADINES . . . . . . . . . . . . .D - 41

APIARIOS CARABALLO . . . . . . . . . . . . . . . . . . . . . . .D - 17

CRUISE BUSINESS REVIEW . . . . . . . . . . . . . . . . . . . .D - 42

ROVIRA FOODS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 18

GO GALAPAGOS - KLEINTOURS . . . . . . . . . . . . . . . . .D - 43

GAN EDEN FARM . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 19

PORT AUTHORITY OF JAMAICA . . . . . . . . . . . . . . . . .D - 44

GANADEROS ALVARADO . . . . . . . . . . . . . . . . . . . . . .D - 20

CASTILLO WATERSPORTS . . . . . . . . . . . . . . . . . . . . . .D - 45

COQUITO SABROSO . . . . . . . . . . . . . . . . . . . . . . . . .D - 21

BAHAMAS MINISTRY OF TOURISM . . . . . . . . . . .D - 46, 47

SETAS DE PUERTO RICO . . . . . . . . . . . . . . . . . . . . . .D - 22

DISCOVER DOMINICA AUTHORITY . . . . . . . . . . . . . . .D - 48

DOÑA YIYA FOODS . . . . . . . . . . . . . . . . . . . . . . . . . .D - 23

MARTINIQUE TOURISM AUTHORITY . . . . . . . . . . . . . .D - 49

JJJ RANCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 24

SAINT-MARTIN TOURISM OFFICE AND PORT AUTHORITY .D - 50

GRANJA ASOMANTE . . . . . . . . . . . . . . . . . . . . . . . . .D - 25

TURKS & CAICOS ISLANDS TOURIST BOARD . . . . . . .D - 51

CAFÉ CIBALES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 26

BARBADOS TOURISM MARKETING INC . . . . . . . . . . .D - 52

HACIENDA GOSEN . . . . . . . . . . . . . . . . . . . . . . . . . .D - 27

MINISTRY OF TOURISM OF EL SALVADOR . . . . . . . . .D - 53

CC1 FOODS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 28

COOL PRODUCTS & HOT IDEAS . . . . . . . . . . . . . . . . .D - 54

PUERTO RICO COFFEE ROASTERS . . . . . . . . . . . . . . .D - 29

GREATER MOBILITY, INC. . . . . . . . . . . . . . . . . . . . . . .D - 55

COCA-COLA PUERTO RICO BOTTLERS . . . . . . . . . . . .D - 30

UBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D - 56

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Cruising...Saint Lucian

visit us at at

stlucia.org TToo speak to a Saint Sa Lucia agent, agent, call 1.800.456.3984

Style

For the Adventur Adventurer

FFor th the FFoodie di

Zip-line -line thr through ough the rrainforest, a hike Zip tto o the br breathtaking eathtaking pinnacle pin of the Pitons. P itons. Explor Explore e lush, m mountain terrain byy A ATV to the b ATT V or jungle bike. bike. Take T dazzling,, blue oc ocean ean an and sail, kayak, dazzling paddle-board, paddle -board, snor snorkel, kel, scuba dive, SNUBA or sea-tr sea-trek. ek.

Take a chocolate odyssey from 'bean to bar' on a cocoa plantation. Celebrate the magnificent mango during its annual season. Explore Castries Markets to experience the colours and flavours of exotic fruits, vegetables and spices. Saint Lucia is a delicious cornucopia of cuisine.

For the Nature Lo Lover

For the Relaxation Seeker

Swim benea Swim beneath th ic icyy ccool ool waterfalls. Spot the vibr vibrant ant pluma plumage of our indigenous par parrot, rot, A Amazona m Versicolor. Versicolor. Disc Discover over a rrainbow of tropical tropical flor floraa and fauna fauna. Watch for whales,, dolphins whales olphins and ttur turtles off the spectacular spec tacular w west est ccoast. oast Saint Lucia is a tr treasure easure tr trove ove of natural natu wonders.

Restore the senses and rejuvenate the body at a world class spa. Switch off, unplug and enjoy being pampered at a picturesque, serene retreat. Saint Lucia spa resorts are internationally renowned for health, wellness and alternative therapies against a bewitching island backdrop.


Why Do the World’s Largest Cruise Ships Choose One of the Caribbean’s Smallest Islands? Close to other islands. Far from ordinary Cruise lines prefer St. Kitts because it’s close to other island destinations and provides passengers with easy access to an unforgettable day of authentic experiences. Our two berths (1,100 ft long with minimum depth of 28 ft) are just steps from the historic capital of Basseterre and within easy range of thrilling half-day adventures further afield. Please contact us for a confidential review of your requirements. P.O. Box 132 • Pelican Mall • Basseterre, St. Kitts (869) 465-4040

Explore www.StKittsTourism.kn /StKittsTourism

@StKittsTourism

/MyStKitts


NON-STOP WATER NON-STOP FUN

Nowhere but Atlantis can you experience Aquaventure, one of the world’s largest and most amazing water parks. This one-of-a-kind 141-acre waterscape features 18 thrilling high-speed water slides, 11 unique pools and a spectacular kids play area. Ride the Rapids River, a mile-long river adventure, with wave surges and rolling twists and turns. Or take the ultimate Leap of Faith, a near-vertical plunge into a shark-filled lagoon. With Private Cabanas and miles of pristine beaches, it’s the most exciting water world anywhere in the world. For more information on these unique programs, contact CruisePartners@AtlantisParadise.com.

Splashers Kids Pool

The Rapids River

ALWAYS AMAZING DOLPHINCAY  MARINEHABITATS

Atlantis is proud to be accredited by:

Mayan Temple Leap of Faith


FCCA Essay Contest Winner IF YOU WERE A CRUISE PASSENGER, WHAT WOULD YOU WANT TO SEE AND DO IN YOUR DESTINATION? On a boring Monday afternoon at school, my teacher was talking about insects like Crustaceans and Arthropods. I got really bored and pretty soon I was in a daydream. In my dream I was a passenger on a Cruise to Belize! In my dream I found myself at several different locations in Belize that offered many exciting adventures. I can hardly wait to tell you all about it! In my dream I suddenly found myself in the middle of a jungle with a tour guide from the Community Baboon Sanctuary! What was that roar? I looked up and saw the cutest little monkey peeking at me from underneath her mom’s belly, pretty soon I saw the entire family; the tour guide said families are called a troop. Janae Elisha Rodriguez 11 years old, St. Ann’s Anglican Primary School Belmopan, Belize

These monkeys love where they live and seem to enjoy getting their pictures taken. The hike was short and I learned a lot about how plants were used for medicinal uses and that some people still use them today. Hope they taste good. From there I found myself strapped on a line and zipping 500 feet up in the air!

The closest I’ll ever get to flying is zip lining! There’s no other feeling than soaring through the air over cohune trees in the middle of a jungle! After the zip lining, I decided I needed to explore the caves I noticed when soaring through the air. I wasn’t too sure about this cave tubing thing but I didn’t want to miss out on anything so cool! So I slipped on my tube and boy was the water cold! It did feel a bit refreshing after the hike though. It was quite the adventure floating through the caves, it was so cool to see all the formations and I learned a thing or two about all the different ceremonies and rituals of the Maya. The next thing I knew I was on an Airboat zipping through a lagoon! Can this dream get any better? This was a great way to see crocodiles, river turtles, birds and other animals. I didn’t even know such a thing existed! Sure beats a canoe any day!

Did someone say “Sharks, Sting Rays?” Boy this place was beyond amazing! Before I knew it I was in the sparkly blue ocean swimming with nurse sharks, stingrays and lots of other cool fish! In the distance I heard a buzzing sound, it got louder and louder. I was wide awake again. The buzzer had sounded, class was being dismissed. That was some day dream right? Beautiful is Belize, with so much to see and do. I’m going to talk to my family about booking a cruise trip. Guess which adventure I will try out first? Junior Division Finalists: 2nd Place – Danny Kish, Cayman Islands 3rd Place – Jordan Fleming, U.S. Virgin Islands

JUNIOR DIVISION

Old Belize was a my next stop, the museum was pretty cool with the huge trees in the rainforest that made me feel quite small, the chicle tree that told the history of bubble gum and all the other exhibits that told stories of Belize long, long ago.

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FCCA Essay Contest Winner IF YOU WERE A CRUISE PASSENGER, WHAT WOULD YOU WANT TO SEE AND DO IN YOUR DESTINATION? St. Augustine, theologian and philosopher said, “The world is a book, and those who do not travel read only one page.” With that said, I would like to read all the pages of the world, especially the page that contains my dream destination, St. Maarten/St. Martin. If I were a cruise passenger, be assured, St. Maarten/St. Martin would be my grand getaway adventure; my luxurious, tranquil destination. My one day tour would entail visiting the wonderful places I have heard about and engaging in the exciting activities I have always dreamed about.

Jacinth Hunkins 15 years old, St. Maarten Academy St. Maarten

As my pulse races uncontrollably on arrival at our destination, the very first eyecatcher will be the luscious green trees, nourished by frequent outpouring of rain. Along the paths, palm trees wave majestically, providing cool, refreshing breeze.

I would look forward to enjoying a meal from the Solidarity Rastafari Foundation Farm where crops are always fresh and organically grown. Then I would journey to Fort Louis where stunning scenery and impressive architecture are highlighted. Since the experience of nature never ends, I would venture on a hike to Pic Paradis where zip lining, a pool, a restaurant and a park, are available to excite the senses of the most intrepid traveller. I would relish meeting the people of diverse nationalities, languages and denominations. The public service delivered with a smile would be delightful. Next will be a stop at one of the top cuisines, The Lolo’s in Grand Case, where fresh and tangy seafood is at its best. One of the many spicy restaurants lining the boardwalk would offer spinetingling entertainment. Satisfying my sweet tooth would not be difficult when Carousel offers delicious icecream flavors, yummy candy, scrumptious cakes, drinks and a spectacular view of the Caribbean Sea.

If I were a passenger on a cruise I would maximize the limited time I have and do and see all I could. The best way to do that is to spend as much time as possible on the beautiful little island nicknamed ‘Sunshine city’. Here I would take advantage of the greenery, and absorb the sparkling rays of the tropics. Dancing to pulsating sounds of vibrant Caribbean music would be a perfect way to celebrate my excellent adventure in the most extraordinary island destination of them all, the perfectly intoxicating St. Maarten/St. Martin.

Senior Division Finalists: 2nd Place – Hailey Morris, St. Kitts 3rd Place – Alanis Matos, Puerto Rico

SENIOR DIVISION

When I am overtaken by a festive mood I would gravitate right to Mardi de Grand Case a mini carnival where lights line the street and arts and craft, music, dancers and lipsmacking food are but a few of the many offerings to be enjoyed. The festivity would not be complete unless I visited Casino Royale. The best of 13 would steal the show with its outstanding décor, over 400 slot machines, and nightly shows. Afterwards I would indulge my senses at the jet blast at Maho Beach adjacent to the Princess Juliana International Airport. To complete my fantastic experience I would spend the last day serenely enjoying a private game of golf, tennis or basketball.

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Sequence of Events MONDAY, SEPTEMBER 26 8:00 AM - 12:00 PM Trade Show, Exhibitor Move-in (Convention Center - Hall B) 9:00 AM - 12:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 12:00 PM - 2:00 PM Lunch (Convention Center - Hall B) 1:00 PM - 9:00 PM Trade Show, Exhibitor Move-in (Convention Center - Hall B) 2:00 PM - 7:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 5:00 PM - 7:00 PM One-on-One Meetings (Convention Center - Meeting Rooms 201-204) Cruise Executives & Platinum Members ONLY 8:00 PM - 10:00 PM Hospitality Reception Bella Vista Terrace @ Sheraton Hotel TUESDAY, SEPTEMBER 27 8:00 AM - 12:00 PM Trade Show, Exhibitor Move-in (Convention Center - Hall B) 9:00 AM - 10:30 AM One-on-One Meetings (Convention Center - Meeting Rooms 201-204) Cruise Executives & Delegates ONLY 9:00 AM - 12:00 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 11:00 AM - 12:00 PM Trade Show Opening Ceremony - Ribbon Cutting (Convention Center - Exhibit Hall Foyer) 12:00 PM - 2:00 PM Lunch (Convention Center - Hall B) 1:00 PM - 5:00 PM Trade Show (Convention Center - Hall B) 1:30 PM - 3:00 PM Workshop - Today’s Shore Excursions (Convention Center - Ballroom B) Moderator: Amilcar Cascais, Vice President, Tour Operations, Carnival Cruise Line and FCCA Shore Excursion Committee Chairman Panelists: Erika Tache, Director, Product Development, Tour Operations, Carnival Cruise Line Arnaldo Zanonato, Senior Manager, Port Adventures, Disney Cruise Line Lisa Jensen, Manager, Shore Excursions, Holland America Group Valentina Pietropaolo, Manager, Shore Excursions, MSC Cruises (USA) Inc. Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings Ltd. Tom Anderson, Director, Global Port Development, Royal Caribbean Cruises Ltd. Martin Ince, CEO, Foster & Ince Cruise Services, Barbados Steve Hites, President & Director, St. Kitts Scenic Railway, St. Kitts Eleanor Rae, Director of Revenue, Cox & Company Limited, St. Lucia

3:00 PM - 6:30 PM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 3:30 PM - 5:00 PM One-on-One Meetings (Convention Center - Meeting Rooms 201-204) Cruise Executives & Delegates ONLY 5:30 PM - 6:30 PM Conference Opening Ceremony (Convention Center - Ballroom A) 7:30 PM - 10:30 PM Welcome Reception @ San Cristobal Fort, Old San Juan

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Sequence of Events WEDNESDAY, SEPTEMBER 28 8:00 AM - 11:00 AM Conference & Trade Show Registration (Convention Center - Exhibit Hall Foyer) 9:00 AM - 10:00 AM CEO Roundtable (Convention Center - Ballroom B) Moderator: Michele M. Paige, President, Florida-Caribbean Cruise Association Panelists: Micky Arison, Chairman, Carnival Corporation & plc and FCCA Executive Committee Chairman Orlando Ashford, President, Holland America Line Adam Goldstein, President & COO, Royal Caribbean Cruises Ltd.

9:00 AM - 12:00 PM Trade Show (Convention Center - Hall B) 9:30 AM - 10:30 AM Coffee Break @ Trade Show 10:00 AM - 12:00 PM One-on-One Meetings (Convention Center - Meeting Rooms 201-204) Cruise Executives & Delegates ONLY 10:00 AM - 10:30 AM CEO/Presidents & Minister Reception (Convention Center - Rooms 102 A&B) *By Invitation ONLY 10:30 AM - 12:00 PM CEO/Presidents & Minister Meeting (Convention Center - Rooms 102 A&B) *By Invitation ONLY 12:00 PM - 2:00 PM Lunch (Convention Center - Hall B) 1:00 PM - 4:00 PM Trade Show (Convention Center - Hall B) 1:00 PM - 2:00 PM Coffee Break @ Trade Show 1:30 PM - 2:30 PM Coffee Break @ Workshop 2:00 PM - 3:30 PM Workshop - Sourcing/Purchasing for the Cruise Industry (Ballroom B) Moderator: Michael Jones, Vice President, Strategic Operations, Royal Caribbean Cruises Ltd. and FCCA Purchasing Committee Chairman Panelists: Marie McKenzie, Vice President, Global Destinations Services & Sourcing, Carnival Corporation & plc. Paolo Raia, Vice President, Global Food & Beverage Sourcing, Carnival Corporation & plc. Carl Robie, Sr. Vice President, Supply Chain & Logistics Management, Norwegian Cruise Line Holdings Ltd. Vina Adams, Procurement Manager, Food & Beverage, Royal Caribbean Cruises Ltd. Eduardo Gonzalez Cid, CEO, Café Azul, S.A. de. C.V. Mexico Rich Rowley, Director of Cruise Sales, Sysco, USA

2:00 PM - 4:00 PM Late Registration (Convention Center - Exhibit Hall Foyer) 4:00 PM - 6:00 PM One-on-One Meetings (Convention Center - Meeting Rooms 201-204) Cruise Executives & Delegates ONLY 6:00 PM - 7:00 PM Exclusive Cocktail Reception (Cruise Executives & Platinum Members ONLY) @ Trade Show 7:30 PM - 8:30 PM FCCA Foundation Table Tennis Challenge @ Trade Show (Hosted by Adam Goldstein) 7:30 PM - 11:00 PM Extravaganza Night @ Trade Show (Convention Center - Hall B)

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Sequence of Events THURSDAY, SEPTEMBER 29 8:30 AM - 2:00 PM Trade Show (Convention Center - Hall B) 9:30 AM - 11:30 AM Workshop - CHTA, CLIA, CTO, FCCA Safety and Security Best Practices and Crisis Management (Convention Center - Ballroom B) Moderator: Frank Comito, CEO & Director General, Caribbean Hotel & Tourism Association Panelists: Russell Daya, Executive Director, Global Port Operations & Developments, Disney Cruise Line and FCCA Operations Committee Chairman Stacy Pallot Shweky, Manager, Care Team, Carnival Cruise Line Ellison Greenslade, Commissioner of Police, Royal Bahamas Police Force Bud Darr, Sr. Vice President, Technical & Regulatory Affairs, CLIA Rick Murrell, CEO, Tropical Shipping, USA Roberto Levenstone, Port Safety Manager, Port St. Maarten

10:00 AM - 11:00 AM 12:00 PM - 2:00 PM 12:00 PM - 2:00 PM 2:30 PM - 7:00 PM 3:00 PM - 6:00 PM 8:00 PM - 11:00 PM

Coffee Break @ Trade Show Lunch (Convention Center - Hall B) Exclusive Platinum Member Luncheon (Cruise Executives & Platinum Members ONLY) Trade Show, Exhibitor Tear-down (Convention Center - Hall B) One-on-One Meetings (Convention Center - Meeting Rooms 201-204) Cruise Executives & Delegates ONLY Closing Party @ Vivo Beach Club

FRIDAY, SEPTEMBER 30 9:00 AM - 2:00 PM Complimentary Tours for Attendees 9:00 AM - 4:30 PM Platinum Member & Cruise Executive Exclusive Tour (ToroVerde) 10:30 AM - 2:00 PM Platinum Member & Cruise Executive Exclusive Tour (Vivo Beach Club) PLEASE NOTE TRANSPORTATION: Complimentary transportation will be provided to and from official conference hotels and events. You must wear your Conference badge to utilize these services. BADGES: All conference participants are asked to wear their badges at all times during the FCCA Conference. Badges will be required for admission to all social functions, business sessions and to utilize complimentary transportation services. Only conference DELEGATES will be admitted to the business sessions (workshops and one-on-one meetings). DRESS CODE: All business functions, including the Conference Opening Ceremony, are Business Casual (Sport Jackets are optional for the opening ceremony) Evening functions are as follows: • Monday evening dinner is elegantly casual • Tuesday evening for the welcome party is pirate inspired attire • Wednesday evening for the extravaganza night is tropical casual • Thursday evening for the closing party is white beach chic attire BREAKFAST: Complimentary breakfast will be available to registered conference attendees at official listed conference hotels only.

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2016 FCCA Cruise Conference Program  

2016 FCCA Cruise Conference Program

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