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experience like nowhere else.

Atlantis holds a lifetime of spectacular memories. At Dolphin Cay get up close with playful dolphins and friendly sea lions. Aquaventure is one of the largest and most thrilling water parks in the world. And continue the rush at Atlantis Casino.

Learn more about our programs on our cruise partners’ websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines or Royal Caribbean International. To begin offering Atlantis Excursions through your cruise line, please contact PID-discoveratlantisoperations@atlantisparadise.com. Atlantis. There’s no such thing as too much amazing.

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Table of Contents Ruben Rodriguez, E.V.P., Ship Operations . . . . . . . . . . . . . . . . . . .30 Leon Sutcliffe, Director, Ports of Call & Government Relations,

Michele M. Paige, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

(Caribbean, Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Omari Breakenridge, Director, Communications & Design . . . . . . . .10

Erika Tache, Director Product Development, Tour Operations . . . 31

Terri Cannici, V.P., Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Terry L. Thornton, Sr. V.P., Itinerary Development and Port

Adam Ceserano, Sr. Vice President . . . . . . . . . . . . . . . . . . . . . . . . .11

Operations (FCCA Marketing Committee Chairman) . . . . . . 31

Jessica Lalama, Executive Assistant . . . . . . . . . . . . . . . . . . . . . . .11 Raquel Nales, Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . . .12

CELEBRITY CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Justin Paige, Manager, Communications, Research & Marketing . .12 Carlos Santamarina, Director, Membership Events & Programs .12

Michael Bayley, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . 34

AIDA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

COSTA CRUISE LINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Sandra Neffgen, Manager Destination Management . . . . . . . . .15

Howard S. Frank ~ Vice Chairman, Costa Crociere, S.p.A. . . . . . .38 Scott Knutson, V.P., Sales & Marketing . . . . . . . . . . . . . . . . . . .38

AZAMARA CLUB CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Ruben Perez, General Manager . . . . . . . . . . . . . . . . . . . . . . . . .38

CARNIVAL CORPORATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

CUNARD LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Micky Arison, Chairman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

DISNEY CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Richard Ames, Sr. V.P., Corporate Business Services . . . . . . . . . .21 Alan B. Buckelew, Chief Operations Officer . . . . . . . . . . . . . . . . . .21

Russell Daya, Director Global Port Operations & Developments,

David A. Candib, V.P. Development & Operations . . . . . . . . . . . . .22

Itinerary Planning. (Deputy CSO) . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Arnold W. Donald, President & CEO . . . . . . . . . . . . . . . . . . . . . . . .23

Frank De Heer, V.P., Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Thomas M. Dow, V.P., Public Affairs . . . . . . . . . . . . . . . . . . . . . . . 23

Karl L. Holz, President, Disney Cruise Line and New Vacation

Giora Israel, Sr. V.P., Global Port & Destination Development . . .24

Operations, Walt Disney Parks & Resorts . . . . . . . . . . . . . . . . . . .45

Jose M. Negron, Director, Port Operations . . . . . . . . . . . . . . . . . .25

Don Moody, Manager, Sourcing and Procurement Services . . . .45

Gregg R. Zalkin, Sr. Manager, Group Strategy . . . . . . . . . . . . . . .25

Larry Stauffer, Port Adventures Director (FCCA Operations Committee Vice Chairman) . . . . . . . . . . .46

CARNIVAL UK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Bert Swets, V.P., Marine & Technical Operations . . . . . . . . . . . . .46 Jim Urry, V.P., Entertainment and Port Adventures . . . . . . . . . . . .46

Alister Butcher, Shore Operations Risk Manager . . . . . . . . . . . . .25 Julia Stoica, Shore Excursions Executive . . . . . . . . . . . . . . . . . . .25 CARNIVAL CRUISE LINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

HOLLAND AMERICA LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Mike Bush, Product Manager, Shore Excursions . . . . . . . . . . . . .50 Cees Deelstra, V.P., Nautical Operations . . . . . . . . . . . . . . . . . . . . 50

Gustavo Antorcha, SVP, Guest Commerce . . . . . . . . . . . . . . . .26

Simon Douwes, Director, Deployment & Itinerary Planning . . 51

Gerry Cahill, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Stein Kruse, President & Chief Executive Officer . . . . . . . . . . . . . 51

Amilcar Cascais, V.P., Tour Operations

Ellen Lynch, Director, Shore Excursions . . . . . . . . . . . . . . . . . . . . .52

(FCCA Shore Excursion Committee Chairman) . . . . . . . . . . .26

Chris Martin, Director, Port Operations . . . . . . . . . . . . . . . . . . . . .52

Raynel Gonzalez, Manager, CareTeam Services . . . . . . . . . . . . . .27

Matthew T. Sams, V.P., Caribbean Relations

Melinda Gyarmati, Product Development Manager . . . . . . . . . . .27

(FCCA Operations Committee Vice Chairman) . . . . . . . . . . . 52

Carlos Torres de Navarra, V.P., Commercial Port Operations . . . .28

Bill Sharp, V.P, Port and Shore Operations . . . . . . . . . . . . . . . . . .53

Vickey Rey, V.P., Guest Services . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Rashid Sykes, Sr. Manager, Port Operations . . . . . . . . . . . . . . . . .53

Renata Ribeiro, V.P,, Commercial Planning . . . . . . . . . . . . . . . . . . .29 CRUISE INDUSTRY PROFILES


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Table of Contents


MSC CRUISES (USA) INC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Stephen A. Nielsen, V.P., Government Affairs - Americas

James Henwood, Sr. V.P. Groups and Reservations . . . . . . . . . . .56

(FCCA Operations Committee Vice Chairman) . . . . . . . . . . . .71

Albino di Lorenzo, V.P., Cruise Operations . . . . . . . . . . . . . . . . . . .56

Jan Swartz, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Valentina Pietropaolo, Manager, Shore Excursions . . . . . . . . . . .56 ROYAL CARIBBEAN CRUISES, LTD. . . . . . . . . . . . . . . . . . . . . 72 Gianluca Suprani, Head of Global Port Development & Shore Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Vina A. Adams, Commodity Manager, Food & Beverage . . . . . . . . .73

Rick Sasso, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Christopher S. Allen, AVP, Global Deployment & Itinerary Planning 73

NORWEGIAN CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Frederico Gonzalez-Denton, Director, Government & Community

James Boink, Director, Commercial Development

. . . . . . . . . . .73

Relations, Latin America & the Caribbean . . . . . . . . . . . . . . . . . . .74 Wendy Beck, CFO & Executive Vice President . . . . . . . . . . . . . . .60

Richard D. Fain, Chairman & CEO . . . . . . . . . . . . . . . . . . . . . . . . . .74

Eric Benedict, Director, Shore Excursion Operations . . . . . . . . . . .60

Adam M. Goldstein, President & COO . . . . . . . . . . . . . . . . . . . . . .75

Stephen Bock, Marine Finance Manager . . . . . . . . . . . . . . . . . . . .60

Roberta Jacoby, Managing Director, Global Tour Operations . . . .75

Kenneth Charles, Director, Hotel & Newbuild Purchasing . . . . . .60

Marc Miller, Sr. Manager, Deployment & Itinerary Planning . . . . 76

Alvin Dennis, V.P., Purchasing & Logistics

Dustin Nason, Director, Worldwide Port Operations . . . . . . . . . .76

(FCCA Purchasing Committee Chairman) . . . . . . . . . . . . . . . .61

Helen Panagos, Director, Global Product Development

Ross Henderson, V.P., On-Board Revenue . . . . . . . . . . . . . . . . . . . .61

Richard M. Pruitt, Associate Vice President Safety &

. . . . . . .76

Jennifer Marmanillo, Manager, Itinerary Planning . . . . . . . . . . . .61

Environmental Stewardship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Michelle Moraga, Product Development Manager . . . . . . . . . . . .61

Nancy R. Ramos, Director, Shore Excursions Sales, Marketing

Colin Murphy, V.P., Destination & Strategic Development

& e-Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

(FCCA Operations Committee Chairman) . . . . . . . . . . . . . . . .62

Miguel Reyna, Director, Port Business Development & Asset

Steve Riester, V.P., Planning & Analysis . . . . . . . . . . . . . . . . . . . .62

Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Joanne Salzedo, Director, Shore Excursion Product Development .62

Megan Shaw, Account Manager, Global Tour Operations . . . . . . . .78

Kevin Sheehan, Chief Executive Officer (FCCA Chairman) . . . .63

John Tercek, V.P., Commercial and New Business Development . .79

Captain Svein Sleipnes, Sr. V.P., Marine Operations . . . . . . . . . . .64

John Weis, Managing Director, TourTrek . . . . . . . . . . . . . . . . . . . . .79

Andrew Stuart, E.V.P. Global Sales & Passenger Services . . . . . . . .64

Penny T. Zeilman, Account Manager, Regional Product Development,

Lily Urrutia, Product Development Manager Shore Excursions . . . .64

Global Tour Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

P&O CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

SEABOURN CRUISE LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

PRINCESS CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

TUI CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Deanna Austin, S.V.P., Commercial Planning . . . . . . . . . . . . . . . .70

Tine Oelmann, Director, Port Operations, Shore Excursions &

Donna Silvera-Barnett, Port Operations Specialist . . . . . . . . . . . .70

Ground Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Malisa Dean, Sr. Port Cost Analyst . . . . . . . . . . . . . . . . . . . . . . . . .70

Jens Kroeger, Head of Shore Excursions . . . . . . . . . . . . . . . . . . .83

Lisa Jensen, Manager, Caribbean, Atlantic & Mexico Shore

Nancy Rauter, Shore Excursion Manager . . . . . . . . . . . . . . . . . . .83

Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Thomas Rucht, Head of Port Operations . . . . . . . . . . . . . . . . . . . .83

Crystal Morgan, Director, Marketing Planning Deployment & Itineraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71



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traveler review


El Yunque Rainforest, RĂ­o Grande Some of the most beautiful pictures in my life are in this rainforest. Waterfalls, lots of hiking and stunning views. Roads that are very narrow and hilly. There is a tower almost at the top to take pictures from. At every turn you'll find a different panoramic view. JUST GORGEOUS. El Yunque is much more than the only rainforest in the U.S. National Forest System. It's a five star world class attraction. Live your own five star vacation story.

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FLORIDA-CARIBBEAN CRUISE ASSOCIATION 11200 Pines Boulevard, Suite 201 • Pembroke Pines, FL 33026 • Ph: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: info@f-cca.com Mission: The Florida-Caribbean Cruise Association (FCCA) is a not-for-profit trade organization composed of 15 Member Lines operating more than 100 vessels in Floridian, Caribbean and Latin American waters. Created in 1972, the FCCA’s mandate is to provide a forum for discussion on cruise operations, tourism development, ports, tour operations, safety, security and other cruise industry issues. By fostering an understanding of the cruise industry and its operating practices, the FCCA seeks to build cooperative relationships with its partner destinations and to develop productive bilateral partnerships with every sector. The FCCA works with governments, ports and all private/public sector representatives to maximize cruise passenger, cruise line and cruise line employee spending, as well as enhance the destination experience and the amount of cruise passengers returning as stay-over visitors. Partnerships Some of the ways the FCCA works with the cruise-oriented destinations include: • Port Improvements – The FCCA provides technical assistance on port expansion, including input on port and pier design, improvements and planned new services. • Research – Research is conducted and provided to destination partners in an effort to create a better under standing of cruise passengers; improve the landside product delivery; and maximize cruise tourism’s benefits. FCCA Outreach Program – FCCA training seminars provide destination partners with valuable information regarding cruise passengers – their wants, needs and habits – enabling them to maximize the impact of cruise tourists in their country. The FCCA offers the following training programs: • Service Excellence – Cruise Passengers Equal Profits: A workshop on the importance of excellent customer service and the economic impact of the cruise industry. A happy guest not only spends more money, but will return again and again, thereby producing greater profits and converting cruise passengers into return stay-over guests. • Taxi Pride: This presentation geared towards taxi drivers, tour operators and vendors providing ground transportation. This entertaining and informative workshop focuses on five main areas: courtesy, professionalism, marketing, rules and safety. FCCA Training Partner – Aquila’s Center for Cruise Excellence offers training for Tour Guides, Tour Operators and workshops for member Destinations aimed at raising the level of Excellence in the cruise industry. Aquila’s signature programs include: • Tour Guide Excellence International Certification: an Online Training and Certification Program that teaches Tour Guides what makes an excellent tour guide and the skills to turn that knowledge into a practical reality when guiding cruise shore excursions. The program involves six interactive sessions on cruise-specific topics, including: hospitality, service, CRUISE INDUSTRY PROFILES


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Florida-Caribbean Cruise Association research, presentation, preparation and risk management. Successful completion of an exam and video assessment earns participants their International Certification. • New! ACE Tour Operator Designation: an Aquila Cruise Excellence designation awarded to Tour Operators who meet the requirements for service excellence in the cruise industry. Exclusive to FCCA Member Tour Operators, this program allows Tour Operators to demonstrate that they have the policies and procedures in place to meet or exceed the established standards of quality that are recognized and respected throughout the cruise industry. Associate Membership: The FCCA Associate Membership Program is designed as a partnership to help promote a business to the cruise industry at a great value. For only $500 per year (about $42 a month), it includes the following benefits: Associate Member Benefits: • Exclusive Associate Member reception at the FCCA Conference and Trade Show • Exclusive VIP tour during the FCCA Conference and Trade Show • Upgraded FCCA membership badge at the FCCA Cruise Conference & Trade Show • Savings on registration fees for the annual FCCA Cruise Conference & Trade Show • $500 discount on advertising for first year of membership • Discount on Tour Guide Excellence training and exclusivity on ACE Tour Operator Designation from Aquila’s Center for Cruise Excellence • Discount on insurance program for tour operators through AON Risk Services • Discount on the FCCA Emergency Card Program through Trinity Air Ambulance • Access to up‐to‐date research and statistical studies (customized to your destination if requested) • Promotional updates on the cruise industry (current e‐mail required) • Listing/profile in the FCCA Membership Directory • Listing in the Conference issue of FCCA’s Cruising Magazine • Associate Member FCCA pin • Membership certificate • Use of Associate Member FCCA logo on printed materials and cruise line proposals Platinum Associate Member Benefits Platinum Membership cultivates close relationships with FCCA Member Line CEOs, presidents and executives that decide what products are sold onboard and where ships call. For the price of some publications’ advertising, Platinum Members gain direct access to the cruise industry. In addition to the benefits above, Platinum Membership includes: • One complimentary cabin for the annual FCCA PAMAC Cruise Summit • One complimentary cabin for inaugural cruise events • One complimentary hotel room for the annual PAMAC Conference • One complimentary registration for the FCCA Gala • One complimentary registration for the FCCA Conference and Trade Show • Exclusive one‐on‐one meetings during the FCCA Conference and Trade Show 6


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Florida-Caribbean Cruise Association • • • • • • • • • • • • • •

Exclusive receptions during the FCCA Conference and Trade Show Private lunch meeting at the FCCA Conference and Trade Show Preferred VIP seating at the FCCA Conference Opening Exclusive VIP receptions at the FCCA booth during Cruise Shipping Miami Exclusive VIP events during Cruise Shipping Miami Access to FCCA Operations Committee meetings Chance to speak/present at FCCA panels and workshops Assistance setting meetings Company profile and updates in the FCCA’s Cruising Magazine Platinum listing in the FCCA Membership Directory Advertising and marketing discounts Membership in the FCCA Urgent Care Program through Trinity Air Ambulance Seat on FCCA’s Platinum Associate Membership Advisory Council (PAMAC) Platinum Membership plaque/clock

FCCA Foundation (All Proceeds Support the Foundation): The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes in the Caribbean and Central American regions, along with Mexico and Colombia. In its 20 years of existence, the Foundation has impacted thousands of citizens by providing millions of dollars in support and countless hours to causes and charities throughout the region. Programs include: • Holiday Gift Project – The FCCA reaches out to many Caribbean and Latin American destinations by providing gifts and holiday cheer to children in foster homes or institutions. The presents are delivered to partner destinations on Member Lines’ vessels, and the crew and FCCA associates then give the gifts at a festive party. In 2013, 33 destinations participated in the program, and about 7,000 children received presents and smiles because of the efforts. • Children’s Essay and Poster Competitions – The FCCA orchestrates these competitions to further educate FCCA destination partners’ youth by learning and thinking about the cruise industry’s impact, along with their destinations’ and citizens’ roles in it, while also prompting practical problem solving. There are two divisions—junior (12 years and under) and senior (13-16)—that each receive 1st-3rdplace prizes of 3,000, 1,500 and 1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by the participating destinations. The first place recipients also receive functions in their honor. Foundation Events (every penny raised going to needy causes in the Caribbean and Latin America): • FCCA Online Auction – Taking place every December and open to anyone with a valid e-mail address, this auction features items ranging from vacation packages, artwork, jewelry and sports memorabilia —all graciously donated by FCCA Member Lines and partners throughout the Caribbean and Latin America. • FCCA Gala – Created by the Member Lines 20 years ago, the Gala gathers cruise executives and industry stakeholders on a social level to establish new relationships or enhance existing ones. It CRUISE INDUSTRY PROFILES


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Florida-Caribbean Cruise Association features a cocktail reception, silent art auction with works from Park West Gallery, and dinner with a selected table host—each a Member Line executive, president and/or CEO. FCCA Magazines and Publications: • Cruising Magazine – Published quarterly, Cruising is the official magazine of the FCCA and cruise industry. It serves to educate and bring about an understanding of the cruise industry’s inner-workings. With a distribution of over 18,000 magazines the FCCA magazine offers advertisers optimal access to travel agents and the decision makers in the marine operations and the marketing and strategic planning departments of the major cruise lines, along with providing cruise executives and the Caribbean and Latin American public and private sectors with information of the latest trend in the industry. • The “Highlight Issue” - Features a who’s who in the cruise industry and contains cruise executive profiles, along with information on the FCCA Member Lines. As a valuable tool, the Highlight Issue is essential when dealing directly with the cruise industry. • Membership Directory - The FCCA directory contains a complete listing of all FCCA Associate and Platinum Members, as well as cruise line executives and all ministers of tourism within partner destinations. • Conference Program and Gala Program - Delegates who attend these functions receive comprehensive programs packed with useful FCCA schedules, information and accomplishments. FCCA Cruise Conference & Trade Show: For many cruise executives and destinations, suppliers and tour operators, this is the premier industry event of the year, an opportunity to meet in a round-table format with key players to analyze industry trends and discuss current issues. The FCCA Conference brings together over 100 cruise executives and 1,000 industry partners. For 2015, the Conference will be held in Mexico from October 5 - 9. As the FCCA proceeds into tomorrow, it will remain steadfast in its mission to create win-win partnerships between the cruise lines and cruise destinations throughout the greater Caribbean and Latin American regions.



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FCCA Staff Profiles Michele M. Paige ~ President Michele M. Paige’s career in the cruise industry spans more than three decades. She spent 17 years in various positions at the Cruise Lines International Association (CLIA). In February of 1992, Ms. Paige came onboard with the FloridaCaribbean Cruise Association (FCCA) as its director of operations and communications, steering the association on issues such as: destination port development, product development, research and training, as well as serving as a liaison with environmental entities. She was appointed to head the association in January of 1994 as its executive director and named president in March 1997. Ms. Paige continues to chart a course in the development and implementation of the association’s numerous proactive, innovative programs, reporting directly to the association’s Executive Committee. Ms. Paige has initiated such impactful programs and forums as the annual FCCA Cruise Conference and Trade Show, the FCCA Foundation, the FCCA outreach programs, the FCCA associate membership programs, as well as training programs geared to taxi drivers and service providers, to name a few. More importantly, great strides have been made in the realization of the FCCA’s mandate: strengthening the ties between the cruise industry, the Caribbean and Latin America. Under her presidency, the association enjoys membership in the Caribbean Tourism Organization (CTO), of which Ms. Paige is an Executive Committee Board Member, the Caribbean Hotel Association (CHA), the Caribbean Shipping Association (CSA), the Puerto Rico Shipping Association, as well as being a signator to the cruise industry’s “Memorandum of Understanding” with the Florida Department of Environmental Protection. Michele enjoys dual lifestyles in South Florida and Brooksville, Florida, doting on her two children, granddaughters, horses and dogs.



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FCCA Staff Profiles Omari Breakenridge ~ Director, Communications & Design Omari Breakenridge joined the Florida-Caribbean Cruise Association in February 2005. He is currently the Director of Communications and Design, and is responsible for the creative direction and design of the FCCA's printed materials, including trade publications, conference collateral and multimedia presentations. Omari also initiates and maintains contact with the media issuing highly visible press releases for conferences, trade shows, gala awards, and charity events. In addition to his 10+ years of experience in creative design, Omari has worked within all platforms and is highly skilled in the latest technologies. He also handles the ongoing development of the FCCA’s database, e-mail marketing, website and video projects. To date, Omari has earned over a dozen industry awards in advertising, publication design and interactive media. He currently serves on the Advisory Board of Miami Dade Colleges School of Entertainment & Design Technology, Devry University's College of Media Arts and Technology and is a member of the Association of Marketing and Communication Professionals; the American Institute of Graphic Arts and the American Advertising Federation. Outside the office, he keeps himself busy regularly attending events in the Miami art and design scene along with pursuing his passion for photography.

Terri Cannici ~ Vice President, Operations Terri Cannici is responsible for the overall organization, coordination and marketing of the Annual Cruise Conference & Trade show and Central America Conference, conducting site inspections for future conferences and marketing and registration for the Annual FCCA Gala Dinner. She also organizes and coordinates the Holiday Gift Project along with FCCA Member Lines to provide holiday gifts for the under-privileged children in the Caribbean and Latin America. Prior to joining the FCCA in 1999, Terri worked for Royal Caribbean International for 10 years in the Shore Excursion Department, organizing and designing specialty programs for groups, as well as overseeing Royal Caribbean’s signature Golf Ahoy! Program. A native Floridian, Terri lives in the Ft. Lauderdale area with her husband and is actively involved with the Humane Society’s Animal Assisted Therapy program.



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FCCA Staff Profiles Adam Ceserano ~ Sr. Vice President Adam Ceserano joined the Florida-Caribbean Cruise Association in 2001 as the Manager of Marketing to increase the sales and rebrand the FCCA’s feature publication, “Cruising,” which is the official publication of the Cruise Industry, as well as other various projects, which included the development of new sponsorship opportunities, training programs, and improved partnership opportunities. In 2006, he was later promoted to Director of Marketing and Sales, and later that year to the Vice President. Now as the Senior Vice President of the FCCA, Adam Ceserano currently oversees all day-to-day FCCA operations, marketing, advertising, sponsorships, and events. He coordinates and conducts the customer service training workshops, as well as the FCCA Outreach Program. He plays a vital role in implementation, site inspections and organization of all the FCCA’s conferences and trade shows. He also participates on the FCCA's Security/Operations Committee and attends the FCCA Executive Committee meetings Adam Ceserano is also responsible for overseeing the FCCA’s exclusive Platinum Membership Program. Since Mr. Ceserano took the lead of the FCCA membership program, and through the guidance of the Operations Committee, the FCCA has developed more innovative program, with more benefits for its valued Platinum Members. Also, Mr. Ceserano works with Aon Risk Services to continually enhance and develop the FCCA’s Global Tour Operator Insurance Program. Prior to joining the FCCA, Mr. Ceserano worked for Maxim Consulting in Ft. Lauderdale, servicing such clients as IBM, AT&T, South Florida Water Management, and Motorola. Adam worked for the Miami Dolphins in the Special Promotions and Marketing Department before going back to college for his Master’s Degree, in which he helped organize the children's program and special events. He attended Florida State University, receiving a Master’s Degree in Administration and also received a Bachelors Degree in Sports Management and Marketing. He currently lives in Miami, Florida

Jessica Lalama ~ Executive Assistant Born in California and raised in Ecuador, Mrs. Lalama worked in the hotel industry with Marriott Hotels before joining the FCCA in 2007. She is the executive assistant to the President, Michele M. Paige, and therefore responsible for the day-to-day liaison with all private and public sector partners for the FCCA. She also assists in the coordination and promotion of the FCCA Foundation Essay Competition and the FCCA Foundation Donation Program for the Caribbean and Latin America. Jessica lives in Plantation, Florida with her husband Raphael and son Martin.



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FCCA Staff Profiles Carlos A. Santamarina ~ Director, Membership Events and Programs Carlos Santamarina currently holds the position of Director of Membership Events and Programs. He is responsible for overseeing the implementation and logistical aspects of all FCCA membership programs and events, including aspects of the FCCA Cruise Conference and Trade show. His main objective is to develop a closer working relationship with the FCCA platinum members, and to help them reach their goals. Carlos graduated from Florida International University School of International and Public Affairs with a bachelor’s degree in Public Administration. Previous to joining the FCCA team, Carlos worked with MasTec North America (MTZ) for the last 16 years as a Project Manager and in Business Development.

Raquel Nales ~ Administrative Assistant Born and raised in Ecuador, Raquel is a graduate of the ISAC and has an Associate Degree in Business Administration from the Catholic University in Guayaquil. She is responsible for general administration of the Membership Program, and assisting different departments at the FCCA. Raquel serves as one point of contact between the members and the FCCA by communicating updates on events, publications and financial affairs. She also assists in the organization of the FCCA events and promotes the Foundation Poster Competition. Raquel currently resides in Cooper City, Florida with her husband and two daughters.

Justin Paige ~ Manager, Communications, Marketing & Research Justin Paige produces and edits content for FCCA publications, such as Cruising Magazine, Highlights Issue and the membership directory, along with press releases, social media, distributed materials and communication between the FCCA and its members, partner destinations and cruise lines. In his research role, he works with FCCA Member Lines, port authorities and Business Research & Economic Advisors (BREA) to derive and provide up-to-date data about cruise ship calls, passenger arrivals, port fees, cruise tourism's economic impact and other imperative information. Before joining the FCCA, Justin wrote freelance articles for various publications over a five-year span and earned his B.A. in English from Florida State University and M.F.A. in writing from Vermont College. He resides in the Miami, FL area.



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By land or by sea.


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AIDA Cruises Am Strande 3 d, 18055 Rostock, Germany • Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de In the beginning, there was the idea of a holiday at sea beyond the classic cruise, with absolutely no traditions or conventions. Traveling with the first club cruiser of its kind was to be both active and casual at the same time. This was something completely new on the sea travel market and was observed with curiosity by all of our competitors. The success story of this form of holiday took its course in 1996 with the ship that today is AIDAcara. As a combined tour operator and shipping company, AIDA Cruises operates and markets fascinating holidays on water to destinations like the Mediterranean, Canaries, North and Baltic Sea, the Caribbean and Central America.


AIDA Cruises is Germany’s number one in terms of sales and passengers. The company consistently sets new and unusual trends for holidaying at sea.

Fleet Statistics Name AIDAaura AIDAbella AIDAblu AIDAcara AIDAdiva AIDAluna AIDAmar AIDAsol AIDAstella AIDAvita



Year Built 2003 2008 2010 1996 2007 2009 2012 2011 2013 2002

Pax Capacity 1,270 2,030 2,174 1,186 2,030 2,174 2,174 2,174 2,174 1,270

Tonnage 42,200 68,500 71,000 38,600 68,500 71,000 71,000 71,000 71,000 42,200

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AIDA Cruises Sandra Neffgen ~ Manager Destination Management Sandra is the Shore Excursion Executive for AIDA Cruises and is responsible for Shore Excursions, Ground Handling and Port Operations in the Caribbean, Adriatic Sea and the Western Mediterranean area. The role involves all aspects of procurement on behalf of Costa Group and execution in terms of shore operations and port operations for all ports of call within these regions for the AIDA brand. Sandra has worked on board several AIDA vessels as Shore Operations Manager and cruised throughout the Caribbean, Canary Islands, the Baltic and Western Mediterranean. After studying tourism Sandra made first experience in cruise business in booking future cruises at the customer call center for AIDA Cruises before joining ship’s crew onboard.



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Dock in the U.S. Virgin Islands to discover three islands, four ports and a world of difference. Convenient downtown locations, full-service facilities, premier shopping, multimillion dollar renovations—being your port of call is our calling. Learn more at www.viport.com and www.wico-vi.com.


©2014 U.S. Virgin Islands Department of Tourism



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Azamara Club Cruises 1050 Caribbean Way, Miami, FL 33132 • Tel: 305-539-6000 Website: www.azamaracruises.com Azamara Club Cruises offers cruise experiences for discerning travelers who long to reach out-of-theordinary destinations and indulge in amenities and service unparalleled on the high seas. The unique offerings of Azamara are beyond compare: butler service is provided in every stateroom; shore excursions are designed to let guests become part of the fabric of life in each destination, instead of merely being an observer; enrichment programs offer everything from culinary to photographic explorations; two specialty restaurants provide the finest cuisine at sea; live entertainment can be enjoyed

Azamara Journey nightly; and the level of service offered is unmatched.

Azamara Cruises consists of two intimate ships, Azamara Journey and Azamara Quest. Each can carry 694 fortunate guests to discover the hidden corners of the world that larger cruise ships simply cannot reach.

Fleet Statistics Name Azamara Journey Azamara Quest

Year Built 2000 2000

Pax Capacity 694 694

Tonnage 30,277 30,277



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Carnival Cruise Lines 3655 N.W. 87th Ave • Miami, FL 33178-2428 • Phone: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com Carnival Cruise Lines is the world’s largest cruise line because it offers quality cruise vacations at affordable prices. Carnival operates 24 “Fun Ships” with voyages ranging from 3 to 17 days in length sailing to the Bahamas, Bermuda, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, and Europe. Carnival prides itself on providing guests a “vacation of their dreams” and has delivered them for almost four decades. The staff will work to make sure everyCarnival Breeze one feels comfortable and has fun on the fun ships. Through the exquisite dining, abundant onboard activities (mini golf to water slides) inside and out, and luxurious spas, nobody will lack an opportunity to have fun. Carnival wants all passengers to know that they are on vacation and have the best time possible.

Fleet Statistics Name

Year Built

Carnival Breeze Carnival Conquest Carnival Dream Carnival Ecstasy Carnival Elation Carnival Fantasy Carnival Fascination Carnival Freedom Carnival Glory Carnival Imagination Carnival Inspiration Carnival Legend Carnival Liberty Carnival Magic Carnival Miracle Carnival Paradise Carnival Pride Carnival Sensation Carnival Spirit Carnival Splendor Carnival Sunshine Carnival Triumph Carnival Valor Carnival Victory

2012 2002 2009 1991 1998 1990 1994 2007 2003 1995 1996 2002 2005 2011 2004 1998 2001 2001 2001 2008 1996 1999 2004 2000

Pax Capacity 4,724 2,974 4,631 2,052 2,052 2,056 2,052 2,974 2,974 2,052 2,052 2,124 2,974 4,724 2,124 2,052 2,124 2,124 2,124 3,006 2,642 2,758 2,974 2,758

Tonnage 130,000 110,000 128,000 70,367 70,367 70,367 70,367 110,000 110,000 70,367 70,367 88,500 110,000 130,000 85,500 70,367 88,500 88,500 88,500 113,300 101,353 101,509 110,000 101,509 CRUISE INDUSTRY PROFILES


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Carnival Corporation & plc Micky Arison ~ Chairman Micky Arison grew up in the cruise business and spent the better part of two decades learning it from the ground up before becoming chairman in 1990. Arison, 65, followed his education with a two-year stint in Carnival Cruise Lines sales department. He became reservations manager in 1974, and took over the post of vice president of passenger traffic in 1976, succeeding to the presidency of Carnival in 1979. In 1990, he was appointed chairman by the company's board of directors. Last year, the role of Carnival Corporation & plc chairman and CEO was split with Arison continuing to serve as chairman and longtime Carnival board member Arnold Donald being named CEO. Carnival went public in 1987, raising $400 million for future expansion. The company continued its growth through the traditional avenue of new ship construction and also began to diversify expanding the company's cruise operations by entering new market segments of the industry. By early 1989, Arison engineered the acquisition of the venerable Holland America Line, giving Carnival entrée to the premium segment of the cruise industry. The purchase also included Westours (now Holland America Princess Alaska Tours), a leading Alaska tour operator. Today, Carnival Corporation also owns ultra-luxury Cunard, operator of the legendary Queen Mary 2, along with Seabourn, and Genoa, Italy-based Costa Cruises, Europe’s leading cruise operator. In April 2003, Arison spearheaded the dual listed company transaction combining Carnival Corporation’s various cruise operators with the wide-ranging brands of P&O Princess Cruises, creating a truly global cruise operator with the leading cruise brands in North America and Europe. The P&O Princess Cruises transaction included Princess Cruises, P&O Cruises, AIDA Cruises, and P&O Cruises Australia. Following the transaction, the company was renamed Carnival Corporation & plc and is traded on both the New York and London Stock Exchanges. It is the only company in the world to be included in both the S&P 500 and the FTSE 100 indices. Carnival’s global portfolio has also been expanded to include Ibero Cruises, which caters to the Spanish market. Arison's keen attention to marketing and growth priorities has resulted in revenues increasing from approximately $600 million in 1988 to $15.5 billion in 2013. Arison is past-chairman of the Florida-Caribbean Cruise Association (FCCA), a trade organization whose mandate is to provide a forum for discussion on legislation, tourism development, ports, safety, security and other cruise industry issues. Arison’s contributions to the cruise industry have been recognized by a wide range of international organizations. He has been named an “Officer of the French Legion of Honor” – the country’s highest civilian honor – by French President Jacques Chirac, received a honorary doctorate in naval architecture from the University of Genoa, and was awarded the Decoration of Commander, First Class, of the Order of the Lion of Finland by the President of the Republic of Finland. He has also been awarded the insignia of “Onorificenza al Merito della Repubblica Italiana” by the president of Italy, which confers that country's highest title on a civilian. In 2010, he was inducted into the Hall of Fame of the Cruise Lines International Association, the world’s largest cruise industry trade association. Arison is also the managing general partner of the National Basketball Association’s Miami Heat franchise and has served as chairman of the league’s board of governors. Arison and his family are longtime residents of the Miami area. 20


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Carnival Corporation & plc Richard Ames ~ Senior Vice President, Corporate Business Services Richard Ames joined Carnival Corporation in 1989 as director of internal audit and was promoted to vice president – audit services three years later. In 2002, he was named senior vice president– audit services. In November 2006, he was promoted to his current position, senior vice president of corporate business services, where he collaborates with brand leadership to provide cross-brand services in the following areas: corporate casino operations, global source, strategic projects and corporate marketing for Carnival Corporation & plc, the world’s largest cruise vacation group. Prior to joining Carnival, Ames spent six years as director of internal audit for Miami-based Resorts International, Inc., and served as a management consultant for International Intelligence, Inc., a subsidiary of Resorts International, for four years. Ames earned a bachelor’s in accounting from the University of Massachusetts in 1975 and a master’s in business administration from George Mason University in 1983. He is a certified public accountant.

Alan B. Buckelew ~ Chief Operations Officer Alan Buckelew has been chief operations officer of Carnival Corporation & plc since December 2013. In this capacity, Buckelew is responsible for oversight of all maritime and port operations around the world and group collaborative functions, including information technology; group strategy and global operations; ship retrofits; newbuilds; research and development; risk advisory; and quality assurance. Additionally, Buckelew has oversight of Carnival Asia, with responsibility for coordinating all our brand and related activities in that part of the world. Previously, he served as chief executive officer of Princess Cruises from 2007 to November 2013, and as the line’s president from 2004 to November 2013. Prior to that he was executive vice president of corporate services from 2000 to 2007. Buckelew also served as chief operating officer of Cunard from 2004 to 2007. Before being appointed president of Princess Cruises, Buckelew was the company’s executive vice president of corporate services, a position he was appointed to in 2000. Responsible for strategic planning, marketing and yield management, he also served as chief information officer and chief financial officer. He joined the US Army in 1969 and 1970, and served in Vietnam from June 1969 until June 1970. Buckelew received his MBA and bachelor’s degree from the University of California in Los Angeles (UCLA).

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Carnival Corporation & plc David A. Candib ~ Vice President, Development & Operations David Candib is Vice President, Development & Operations for the Global Port and Destination Development Group at Carnival Corporation & Plc covering the Americas, Caribbean and Mexico regions and joined the company in 2002. David is responsible for oversight of all Miami-based corporate port operations, areas of new port development and the corporation’s port reservations system which covers 12 ports where the company has retained preferential berthing rights or directly operates. The operating ports include Puerta Maya (Cozumel) where a port expansion is currently underway, the Grand Turk Cruise Center (Turks & Caicos Islands) and Mahogany Bay (Roatan, Honduras) which together welcome over 3m passengers annually. Responsibilities also include the development of Amber Cove which will open in 2015 on the North Coast of the Dominican Republic as well as the corporation’s recently announced LOI with the Government of Haiti for a cruise port development on Tortuga Island. In addition, David is directly responsible for the ongoing operations and developments at the Grand Turk Cruise Center in the Turks and Caicos Islands. David manages the company’s relationship and active agreements with the New York City Economic Development Corporation (Manhattan & Brooklyn Ports), Port Everglades in Ft. Lauderdale, Port of Galveston, Puerto Rico Ports Authority (San Juan), and St. Maarten Government and Harbour Holding Company which together comprise a significant share of the company’s global port commitments worldwide. Additionally, David is engaged with governments in the region working alongside Carnival’s various cruise brands in the review and evaluation of both port and infrastructure developments and marquis shore excursion opportunities. David led the company’s efforts in the development of the Mystic Mountain Bobsled Jamaica attraction in Ocho Rios which is considered to be one of the top attractions in the region along with a overseeing an exciting attraction development in St. Maarten. David earned a Master of Business Administration with a concentration in Finance and International Finance from the University of Miami, in Miami, FL and a Bachelor of Business Administration in Finance and minor in Economics from Emory University’s Goizueta Business School in Atlanta, GA. David is also fluent in Spanish. David’s prior work experience concentrated in investment banking and financial consulting that of which were conducted at Smith Barney in Atlanta, Georgia and the May Davis Group in New York City. David resides in Miami, along with his wife Vanessa, a NICU registered nurse, and their four children.



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Carnival Corporation & plc Arnold W. Donald ~ President & Chief Executive Officer Arnold Donald is President & Chief Executive Officer of Carnival Corporation & plc -- the largest cruise company in the world, with a portfolio of cruise brands in North America, Europe, Australia and Asia, comprised of Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard, Ibero Cruises, P&O Cruises (Australia) and P&O Cruises (UK). Together, these brands operate 102 ships serving nearly 10 million guests annually. Carnival Corporation & plc also operates Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. Prior to Carnival, Arnold was President and Chief Executive Office of the Executive Leadership Council, a professional network and leadership forum for African-American executives of Fortune 500 companies and prior to that, he was President and Chief Executive Officer of the Juvenile Diabetes Research Foundation International, the largest charitable funder of diabetes research in the world. Previously, Mr. Donald was Chairman of Merisant Company, which products include the leading global low-calorie sweetener brands, Equal® and Canderel®. Prior to assuming leadership of Merisant, Mr. Donald was a Corporate Senior Vice-President at Monsanto Company in St. Louis, Missouri with worldwide responsibility that included the company's growth, globalization, and technology initiatives. Other roles within Monsanto included President of the Consumer and Nutrition sector and President of the $4 billion plus Agricultural sector -- this latter role marked by the successful introduction and commercialization of Monsanto’s first crop protection products resulting from modern plant biotechnology. He was recognized by the agricultural industry as Agri-Marketer of the Year in 1996. A native of New Orleans, Louisiana, Mr. Donald received a Bachelor of Arts degree from Carleton College, a Bachelor of Science degree in mechanical engineering from Washington University in St. Louis, and a Masters of Business Administration from the University of Chicago Graduate School of Business. Mr. Donald has an extensive history of involvement in local, national, and international organizations, both professional and civic. In November 1998, Mr. Donald was appointed by President Clinton to serve on the President’s Export Council (PEC) for international trade. President Bush re-appointed Mr. Donald to the PEC in February 2003. Mr. Donald currently serves on the boards of Bank of America Corporation and Crown Holdings, Inc. Mr. Donald is also on the boards of Carleton College in Northfield, Minnesota, Washington University in St. Louis, Missouri, the Greater New Orleans Foundation and BJC Healthcare, among others. Arnold and his wife Hazel have two daughters, Radiah and Alicia, and one son Zachary.

Thomas M. (Tom) Dow ~ Vice President, Public Affairs Tom Dow is Carnival Corporation’s Vice President of Public Affairs. He serves as liaison to federal and state governments and local communities throughout North America. He represents Carnival Corporation in Cruise Lines International Association (CLIA) and Florida-Caribbean Cruise Association (FCCA). He works with Carnival’s 10 operating companies to coordinate policies and positions on industry issues. A 36-year travel industry veteran, Dow joined Carnival in 2003, after serving in a similar position with Princess Cruises & Tours in Seattle for 10 years. Prior to joining Princess, Dow lived in Alaska for 20 years. He is based in Washington, DC.



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Carnival Corporation & plc Giora Israel ~ Senior Vice President, Global Port and Destination Development Group Giora Israel, Senior Vice President Port & Destination Development Group, Carnival Corporation, is a veteran of the hotel, marine parks, and cruise industries. A graduate of Tadmor Hotel College in Israel, he served as Director of Sales and Marketing at the Tel Aviv Hilton and as General Manager of hotel resorts in Israel & The Bahamas. He also developed & managed two marine parks and tourist attractions in the Bahamas and in St. Thomas, U.S. Virgin Islands, before becoming a cruise industry consultant in 1990. In 1992, he joined Carnival Corporation as Director of Special Projects where he engaged in a variety of international activities for the line in Europe and other parts of the world. This included an assignment in Greece as Senior Vice President Sales and Marketing of Epirotiki. From 1998 until 2008 Mr. Israel served as Vice President Strategic Planning at Carnival Corporation and PLC. In that capacity Mr. Israel was involved with Carnival’s international expansion. Other responsibilities included strategic developments relating to ports development, cruise operation and other areas of Carnival, the world largest cruise company. In late 2008 Mr. Israel was promoted to the position of Senior Vice President Port and Destination Development, further emphasizing the strategic importance of cruise destination & cruise development, a key element in Carnival’s continuing growth and expansion for the years to come. In addition Mr. Israel remains involved in key strategic initiatives for the corporation in various developmental and operational areas. In late 2011 Mr. Israel assumed an expanded role with an addition in the scope of the department to include Global Port and Destination Development responsibilities, with an office and dedicated team based in the UK covering mainly the Mediterranean and Europe region. Mr. Israel has served as a speaker in many international forums on tourism and the cruise industry in over a dozen countries. He has also been a frequent guest speaker at various universities, including the University of the West Indies, Barry University, University of Yucatan, and Florida International University (both at the Hotel Management school and the FIU MBA program), Medcruise Academy and has served as a visiting fellow at both the Oxford and Cambridge Seatrade Cruise Academy. Mr. Israel has served on numerous civic and industry boards in the U.S., Caribbean and Central America. Mr. Israel, together with Dr. Lawrence Miller, a former professor at FIU, co-authored the first dictionary of the cruise industry, which was published in London in 1999.



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Carnival Corporation & plc Jose M. Negron ~ Director, Port Operations Jose Negron joined Carnival Corporation & PLC in 2009 as Director of Port Operations, overseeing Puerta Maya in Cozumel Mexico, Mahogany Bay in Roatan, Honduras and soon to come Amber Cover in the Dominican Republic. Jose comes with over twenty-five years of hotels/resort experience opening world-class properties throughout Hawaii, Cayman Islands, Jamaica, Colorado, Florida, Puerto Rico, and Panama. His past history while working in resorts include Hyatt, Williams Hospitality, Wyndham, and Luxury Resorts. While in Puerto Rico, he was also responsible for managing the only five-diamond resort in the Caribbean. Now in the cruise industry, he brings his hospitality ingenuity and operations background to Carnival Corporation & PLC. Originally from New York, now residing in Miami, Jose enjoys his free time with his wife and four children.

Gregg R. Zalkin ~ Senior Manager, Group Strategy Mr. Gregg Zalkin works on the Group Strategy team at Carnival Corporation & plc where he oversees the Tour Operator Gateway and Ship & Port Schedule solutions. Mr. Zalkin also has significant cruise industry expertise in the following disciplines: crew member medical care, incident reporting and claims management, port costing and shore excursions. Prior to joining Carnival in 2005, Mr. Zalkin worked as a management consultant for Cap Gemini & Ernst & Young and as a business analyst for Electronic Data Systems (EDS). He has a BBA in Finance from George Washington University and an MBA in Economics and International Business from University of Miami. He is currently serving his second term as President of the Miami chapter of the National Football Foundation (Miami Touchdown Club) and is an active project leader within Carnival’s employee driven volunteer organization – the F.U.N. Team.

Carnival UK Alister Butcher ~ Shore Operations Risk Manager Alister is the Shore Operations Risk Manager for Carnival UK (P&O Cruises & Cunard), the role is to ensure that excursion providers manage the safety of passengers and helping providers meet the specific legal requirements of the UK market. Alister has worked in the leisure industry for over 10 years and has a background in Operations Management & Safety Management Systems, he will be providing insight to excursion providers on the more challenging aspects of Risk Management.

Julia Stoica ~ Shore Excursions Executive Julia is the Shore Excursion Executive for Carnival UK (P&O Cruises and Cunard brands) and is responsible for the Caribbean, USA and Canada, UK, Channel Islands, Brazil, Vietnam, Tasmania and India. The role involves all aspects of shore excursion planning and operations for all ports of call within these regions. Julia has worked on board as Tours Manager for P&O Cruises, travelling to many destinations around the world. Julia's previous roles include Shore Excursion Manager for Thomson Cruises and Destination Service Coordinator for Orient Cruise Lines. Julia has also experienced a tour operators agency role as Shore Excursion Assistant Manager within Denholm Barwil shipping Services. CRUISE INDUSTRY PROFILES


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Carnival Cruise Lines Gustavo Antorcha ~ Senior Vice President, Guest Commerce Gus joined Carnival Cruise Lines in 2010 as the SVP of Guest Commerce and Port Operations. Gus is responsible for a number of the onboard commerce operations including: Tour Operations & Sales, Beverage Operations, Casino Commercial Operations, Retail Services, and Photo & Guest Technology. Prior to joining Carnival, Gus was Managing Director at The Boston Consulting Group where he worked extensively in the travel and tourism. During his 14 years at BCG, Gus’ work extended across, hotels, airlines and cruise lines. Gus has a Bachelor of Arts in Economics and a Markets and Management Certificate from Duke University, where he graduated Magna Cum Laude with Distinction in Economics and an MBA from Stanford Graduate School of Business.

Gerry Cahill ~ President and CEO Gerald R. Cahill joined Carnival Cruise Lines’ parent company, Carnival Corporation, in 1994 as vice president - finance and in January 1998 was promoted to senior vice president - finance and chief financial officer. In December 2003, Cahill was named executive vice president and chief financial officer for Carnival Corporation & plc. In July 2007, he was appointed to his current position, president and CEO of Carnival Cruise Lines. At the helm of the world’s most popular cruise line, Cahill oversees 43,000 employees and 24 cruise ships that carry 4.4 million passengers annually. Before joining Carnival, Cahill spent six years with Safecard Services, Inc., a NYSE-listed company, where he served first as chief financial officer and then as chief operating officer. From 1979 to 1988, Cahill held financial posts at Resorts International, Inc., and, prior to that spent six years with Price Waterhouse. Cahill, a resident of Southwest Ranches, Fla., graduated from the University of Miami, earning his B.B.A. degree in 1973.

Amilcar Cascais ~ Vice President, Tour Operations A 27 year veteran of the Cruise Industry, Amilcar graduated from the Engineering School of West Virginia University. He then joined Carnival Cruise Lines in 1984 as a Purser aboard the TSS Carnivale, one of the four ships in the Carnival Funship fleet, for what was to be a very short summer stay; he would remain at sea for the next nine years, most of these in the capacity of Chief Purser /Hotel Manager. An additional three years would follow aboard Renaissance Cruises “Yacht Style Cruising" vessels, again as Hotel Manager cruising in Asia, Africa and the Mediterranean. In 1997 Amilcar again joined Carnival Cruise Lines, this time at the corporate office in the Operations Department. Early in 1999 he developed from inception “Tour Operations” the department responsible for Shore Excursions shore side as well as the on board Shore Excursion Teams. Currently as Vice President of Tour Operations, Amilcar is responsible for all shore excursion programs Carnival Cruise Lines offers world- wide, as well as being involved with various other committees at Carnival both at a brand and corporate level. Amilcar is also the Chairman of the Shore Excursion Committee for the Florida-Caribbean Cruise Association, comprised of fifteen Cruise Lines. In this role, along with each counterpart from Carnival's sister brands, as well as other major Cruise Lines, the committee continuously works on various efforts throughout the Caribbean, Central America, Mexico and other North American Ports engaging both the private and public sectors for the improvement and execution of Shore Excursion products and experiences. 26


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Carnival Cruise Lines Raynel Gonzalez ~ Manager, CareTeam Services Ray Gonzalez, a 11-year veteran of Carnival Cruise Lines, manages Carnival’s award-winning CareTeam, comprised of 450 company volunteers who are activated to assist guests and shipboard team members who may be experiencing some type of crisis vacationing or employed with Carnival. This team, who has received formal training ranging from the handling of displaced guests caused by itinerary deviations, to the grief and trauma resulting from a more devastating event, was formed in 1999 and travels to different homeports and ports of call to help guests in various emergency situations. In 2012 Carnival’s CareTeam assisted approximately 300 guests, crew and their family and friends. In addition to the responsibility of recruiting and maintaining this team, Ray oversees and facilitates all CareTeam related training programs for shipboard and shore side employees, port agents, tour operators and ground handlers. Ray is also involved in the day to day operational decisions concerning the level of care that is extended to individuals in their time of need with the support of five Family Support Specialists under his direct supervision. Additionally, Ray continues to work closely with his counterparts in other cruise lines in an effort to establish a wide network of support. Ray is licensed by Carolyn V. Coarsey Ph. D of Higher Resources Inc. to facilitate Human Services Response training for Shoreside and shipboard employees. He is also certified by the National Transportation Safety Board (NTSB) in Advanced Skills in Disaster Family Assistance.

Melinda Gyarmati ~ Product Development Manager, Tour Operations Melinda joined Carnival Cruise Line’s Tour Operation department in 2013 bringing along several years of experience in the Tourism & Hospitality Industry. Her extensive background comes from hotel management & land based Tour Operations. In her role as Product Development Manager, Melinda is highly involved in product management & innovation in some of the major Caribbean ports of call as well as the regions of Alaska & Hawaii.



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Carnival Cruise Lines Carlos Torres de Navarra ~ Vice President, Commercial Port Operations In his position Mr. Torres de Navarra has oversight of the Commercial Port Operations group with the following key responsibilities (scope that includes both home ports and ports of call): • Gathering and integration of requirements for port strategies, agreements and operations, across all relevant functions within Carnival Cruise Lines (CCL) and Corporate/sister lines, along with regular communications back to CCL and corporate stakeholders (key inputs from Itinerary Development, Nautical Operations, Embarkation, Corporate Global Port & Destination Development and executive management) • Long term planning of ports strategy across regions • Nurturing and managing day-to-day and long term relationships with port officials, port regulators, vendors and partners across regions • Coordination, negotiation and execution of new or revised port agreements as well as related agreements with agents, vendors and partners • Core representation and main point of contact for CCL with port and regional organizations such as the FCCA (FloridaCaribbean Cruise Association) • Oversight and management of operations, service levels and quality control across CCL ports and related parties, with special attention to guest experience, crew experience, safety and compliance • Financial oversight and cost management of port operations and contracts, with a strong objective of cost efficiency • Management of CCL irregular operations, including oversight of the Port Ops Managers on Duty Prior to joining CCL he spent five and half years at Carnival Corporation in the Global Port and Destination Development Department where he assisted the operating brands in the ever-growing area of port development, including offering new product deployment opportunities in areas such as Mexico, Baja, Caribbean and select U.S. Ports. He also has the overall departmental responsibility for all financial aspects of port projects. That area includes accounting/financial reporting, controls, policies, tax compliance, third party financing, budgets, auditing, and others. From Miami, he was also in charge of the Long Beach Cruise Terminal operations in California which has now been transferred to CCL under his leadership. Prior to joining Carnival Corporation, he spent seven years with Royal Caribbean Cruises Ltd. as Assistant Treasurer involved in business development, liquidity and capital planning, financial risk management, acquisitions, as well as port development. Previously he spent seven years at W.R. Grace, a worldwide specialty chemical company, as Manager of International Finance, responsible for subsidiary capital planning and structuring for numerous subsidiaries in over 50 countries and two years at Bank of America in its corporate credit department. Outside of Carnival Corporation, he serves on the Board of Directors and is chair of the Finance Committee of CHARLEE Homes for Children, the largest foster care provider in Dade County serving over 1,000 children and youth each year. Mr. Torres de Navarra is originally from the South Florida area and earned his undergraduate and MBA from the University of Miami. He is married and has three sons. Outside activities include participation in Ironman Triathlons and other endurance events.



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Carnival Cruise Lines Vickey Rey, CTC ~ Vice President, Guest Services Vicky Rey, a 33 year veteran of Carnival Cruise Lines, is responsible for overseeing the wide-ranging guest services and administrative functions of the line’s contact centers, with a strong focus on achieving customer satisfaction and revenue maximization. Within her portfolio of responsibilities, Vicky also oversees the training and quality assurance teams. One of her primary responsibilities is to establish a high performance culture that is employee and customer focused and aligned with Carnival’s brand promise. Vicky also heads up Carnival’s award winning CareTeam, comprised of 1,200 shore side and shipboard company volunteers who provide compassionate care and logistical support to guests and employees who find themselves facing a crisis situation while vacationing or working for the line. This team, which has received formal training ranging from large guest displacement incidents to the grief and trauma resulting from a more devastating event, was formed in 1999 and is deployed to different homeports and ports of call to assist guests in various situations, primarily medical and bereavement emergencies. She also serves as Carnival’s representative and chair on Cruise Lines International Association’s Guest Care Focus Group Committee for the establishment of guest care best practices and serves as a mentor for the Big Brothers Big Sisters of Miami. Rey graduated cum laude from the University of Miami where she earned a bachelor’s degree in communications and holds a Certified Travel Counselor designation. She resides in Miami Lakes, Fla. with her three children.

Renata Ribeiro ~ Vice President, Commercial Planning Renata joined Carnival Cruise Lines in 2008. In her role, she is responsible for deployment strategy, itinerary planning, profitability maximization, demand & guest sourcing strategy. Prior to joining Carnival, Renata was the Commercial Innovation and International Expansion Director at Natura Cosmetics, the leading cosmetics company in Latin America. She also worked in management consulting for 10 years with the Boston Consulting Group and Booz & Company, in many strategy projects, product portfolio optimization, market entry strategies, among others. In her last role as a Principal at The Boston Consulting Group she worked extensively in the consumer goods, financial services and healthcare. Renata has a Bachelor of Sciences in Management from the Getulio Vargas Foundation in Sao Paulo, Brazil and an MBA from Wake Forest University.



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Carnival Cruise Lines Ruben Andres Rodriguez ~ Executive Vice President, Ship Operations Ruben Andres Rodriguez is the Executive Vice President of Ship Operations for Carnival Cruise Lines, the world’s largest and most popular cruise line. In his role, he oversees hotel, technical and marine operations across the Carnival fleet, as well as onboard revenues, supply chain, product development, shipboard human resources and ship building. He joined Carnival as Executive Vice President of Marketing and Guest Experience in October 2007. In that role, he had overall responsibility for marketing, public relations, revenue management and product and itinerary development. Prior to joining Carnival, he was a Partner and Managing Director in the Miami office of The Boston Consulting Group (BCG), a global strategy and management consulting firm. Rodriguez, 51, first worked for BCG for six years in its Los Angeles office in the 1990’s where he advised consumer-branded companies on growth and marketing strategies. One of his areas of expertise was in the toy industry and he left BCG in 1999 to serve as Vice President and General Manager of eToys International where he launched the company's international business unit, based in London. In 2001, he joined Charles Schwab Corporation, initially as senior vice president of corporate strategy, based in San Francisco. He then assumed responsibility for Schwab's southeast retail division in 2003 and relocated to Miami. He rejoined BCG in Miami in early 2005 as a partner and worked there before assuming his first position at Carnival in late 2007. Rodriguez completed his undergraduate work at Princeton University where he earned a B.Sc.E. in Mechanical Engineering and received a Phi Beta Kappa distinction. He received his Master's in Civil Engineering from the University of California at Berkeley as a National Science Foundation Fellow. He subsequently earned his MBA from Stanford University Graduate School of Business, where he was an Arjay Miller Scholar. He resides in Coconut Grove, Florida with his wife, daughter and son. Rodriguez serves as an active mentor in the Big Brothers Big Sisters program of Greater Miami and is also a past member of the Board of Trustees of the Miami Art Museum.

Leon Sutcliffe ~ Director, Ports of Call & Government Relations, (Caribbean, Europe) Leon was born in Manchester, England where his early Industrial & Commercial experience was gained as a surveyor and in property management. He joined Carnival Cruise Lines in 1994 from British Environmental Services Company Rentokil Initial Ltd, where he was employed as a Surveyor. He first served aboard the T.S.S Fiesta Marina and later on all Carnival vessels until he came shore side in 2000 as Port Operations Supervisor, responsible for liaison with all local & foreign government agencies & Port Authorities in facilitating the port entry & clearance process of the vessels. Leon has held various management positions at Carnival, eventually leading to being appointed Director Port Operations, followed by his recent appointment to the newly created role as Director Commercial Port Operations, Ports of call & Government Relations (Caribbean & Europe). Leon utilizes his extensive experience of the company history and development in contributing to the formulization and execution of strategic and operational plans. In particular a major highlight is the fostering and maintenance of external relationships including governments. Such joint alliances or partnerships form an important and growing feature of Carnival’s vision for the future in the pursuit of market expansion and profitability. Leon has a wealth of practical experience in the strategic and operational levels of shore side management. He is “very in tune” and alive to the daily issues of practicing as a senior manager. He combines a feet on the ground approach with high level management prowess. His experience & management style has attracted a very positive response from customers, colleagues and government agencies. 30


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Carnival Cruise Lines Erika Tache ~ Director Product Development, Tour Operations Erika Tache, a versatile Tour Consultant with a broad expertise and international experience across a wide spectrum of the tourism industry, joined Carnival Cruise Lines in 2001. Erika’s wide-ranging skill set has enabled her to successfully contribute in a variety of roles, including shipboard operations, pre-sales, product management and revenue management. In her role as Director of Product Development, Erika is responsible for the global activities and product development of Carnival Cruise Lines’ Tour Operations.

Terry L. Thornton ~ Senior Vice President, Itinerary Development and Port Operations Terry Thornton’s background in the cruise industry spans more than 30 years beginning with financial and marketing positions at Norwegian Cruise Line from 1977 to 1982. He then moved on to spend five years at Sea Goddess, where as one of the founders, Thornton played an integral role in launching that new cruise line. Thornton then served as Vice President of Finance for Windstar Cruises for two years prior to joining Carnival Cruise Lines in 1989. Thornton joined the Carnival marketing team as Manager of Special Projects and is currently Senior Vice President, Itinerary Development and Revenue Planning. Terry represents Carnival Cruise Lines in the Florida-Caribbean Cruise Association as Chairman of the Marketing Committee.



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Celebrity Cruises 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 437-3111 • Fax: (305) 374-7354 Website: www.celebrity-cruises.com Celebrity Cruises, operated by Royal Caribbean International, is consistently recognized as an innovative cruise line committed to excellence in design and service. Celebrity offers discriminating consumers a high quality cruise vacation at the best possible value. Celebrity Cruises’ passionate dedication to providing guests with a cruise experience that “exceeds expectations” sets them apart from other cruise vacation choices. This extraordinary performance Celebrity Reflection level has become the definition for Celebrity Cruises and has set the world-wide standard for today’s expression of what first made cruising famous – high quality, superior design, spacious accommodations, grand style, attentive service and exceptional cuisine. Celebrity invites you to discover Alaska, the Bahamas, Bermuda, the Caribbean, Canada/New England, Europe, Galapagos, the Pacific Coastal, Panama Canal, South America, and the Transatlantic.

Fleet Statistics Name Century Constellation Eclipse Equinox Infinity Millennium Reflection Silhouette Solstice Summit Xpedition

Year Built 1995 2002 2010 2009 2001 2000 2012 2011 2008 2001 2004

Pax Capacity 1,750 1,950 2,850 2,850 1,950 1,950 3030 2,850 2,850 1,950 98

Tonnage 70,606 91,000 122,000 122,000 91,000 91,000 126,000 122,000 122,000 91,000 2,329



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Celebrity Cruises Michael Bayley ~ President & CEO Seasoned travel and hospitality executive Michael Bayley was promoted to President & CEO of Celebrity Cruises – the cruise line whose iconic ‘X’ is the mark of modern luxury – effective August 13, 2012. Bayley’s career with the brand’s parent company, Royal Caribbean Cruises, Ltd. (RCCL), spans over 30 years. In his former role as Executive Vice President of Operations for Royal Caribbean International, Bayley oversaw the brand’s Hotel Operations; Marine Operations for Royal Caribbean International and Azamara Club Cruises; Land Operations for Azamara Club Cruises, Celebrity Cruises, and Royal Caribbean International, and Commercial Development for RCCL. Prior to that, as RCCL’s Executive Vice President, International, Bayley was responsible for the strategic international business development of three of the company’s cruise lines: Azamara Club Cruises, Celebrity Cruises and Royal Caribbean International. Over the course of just four years, he established 11 regional offices around the world, which now generate more than 50 percent of the corporation’s total revenue. Earlier, Bayley served as Senior Vice President, Hotel Operations for Royal Caribbean International, leading the worldwide hotel operations and onboard revenue of 21 cruise ships and 30,000 employees. Prior to that, he served as Chairman and Managing Director of Island Cruises plc, a joint venture cruise line and tour operator begun in 2002 by RCCL and British tour operator First Choice Holidays. Bayley began his career with the company in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of Vice President of Total Guest Satisfaction, Fleet Operations. He also served as Vice President for Caesars Palace Hotel and Casino, one of the world’s largest premium gaming resorts, in Las Vegas. A native of the United Kingdom, Bayley graduated with a degree in business administration from the University of Bournemouth in England, and has attended management programs at Harvard Business School and Ross School of Business at the University of Michigan. He is a member of the board of SteamShip Mutual in London, U.K.



W o V

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e g la il V e is ru C w e n r ou e c n e ri e p x T h is y e a r, e rm a w s e’ u iq in rt a M of te s ta a t and g e w e lc om e a n d u n iq u e c u lt u re. - C or a li e

The Bay of Fort-de-France is part of the World’s Most Beautiful Bays Club and is just one of the exciting places you can discover. Visit martiniquepro.org/cruise

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Costa Cruise Lines Venture Corporate Center II • 200 South Park Road, Suite 200 • Hollywood, FL 33021-8541 Phone: (954) 266-5600 • Fax: (954) 266-2100 • Website: www.costacruises.com

Costa offers a way of cruising unlike any other: festive, elegant, delightfully different in service, cuisine and ambiance that defines “Cruising Italian Style.” Reflecting their rich Italian heritage, no detail has been overlooked in delivering the style and generous hospitality of Italy, from authentic Italian cuisine to the warm, attentive crew.

Costa Fascinosa

Costa Cruise Lines, owned by Carnival Corporation, offers itineraries that span from 7- to 16-night voyages sailing throughout the Mediterranean, Far East, Middle East, Indian Ocean, Norwegian Fjords, Baltic & Russia, Transatlantic, North & South America and the Eastern & Western Caribbean.

Fleet Statistics Name

Year Built

Pax Capacity


Costa Atlantica Costa Celebration Costa Classica Costa Deliziosa Costa Diadema Costa Fascinosa Costa Favolosa Costa Fortuna Costa Luminosa Costa Magica Costa Mediterranea Costa neoRiviera Costa neoRomantica Costa Pacifica Costa Serena Costa Victoria

2000 1987 1991 2010 2014 2012 2011 2003 2009 2004 2003 1999 1993 2009 2007 1996

2,114 1,486 1,308 2,260 3,724 3,780 3,780 2,720 2,260 2,720 2,114 1,700 1,356 3,780 3,780 1,928

85,000 47,262 53,000 92,700 132,500 114,500 114,500 105,000 92,700 105,000 86,000 48,200 53,000 114,500 114,500 76,000



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Costa Cruise Lines Howard S. Frank ~ Vice Chairman, Costa Crociere, S.p.A. When Howard Frank teamed with Micky Arison in 1989, Carnival had 14 ships, accommodating 785,000 guests, supported by fewer than 7,000 employees. It generated $1.1 billion in annual revenue and had a market capitalization of $2.7 billion. Today, Carnival Corporation is the largest leisure travel company in the world. Its ten brands annually welcome over ten million guests on more than 100 ships supported by over 90,000 employees, generating more than $15 billion in revenue with a market capitalization of $27 billion. Arison observed, “For the last 25 years, Howard and I have worked side by side and I could not have asked for a better business partner,” From 1998 to 2013, Frank was the company’s Vice Chairman and Chief Operating Officer. He was recently named the Vice Chairman of the Costa Crociere, S.p.A. the leading cruise company in European, Asian and South American markets. He is also a special advisor to the CEO and to the Chairman of Carnival Corporation & plc. He continues to serve as Chairman of the Cruise Line Industry Association (CLIA), the world’s largest such organization. A native New Yorker who has lived in Miami since 1973, Frank was the partner in charge of accounting and auditing services with the South Florida offices of Price Waterhouse before joining Carnival. Frank has made a significant contribution to the civic and cultural community in Miami. A member of the board of the New World Symphony since 1996, he played a pivotal role in the realization of the Symphony’s Frank Gehry-designed New World Center. He was chairman from 2003 to 2005, and continues to be an active supporter.

Scott Knutson, CTC ~ Vice President Sales & Marketing, Costa Cruises - North America A 29 year veteran of the travel industry, with 26 years in the cruise industry, Scott has spent his career working with the travel agency community. During a twenty year period he played an integral role in the sales organization that helped grow Carnival Cruise Lines into the world’s largest cruise line first as a Business Development Manager in Northern California followed by promotions to Regional Vice President of Sales in the Central and then Southeast Regions of the U.S. where he assumed additional responsibility spearheading New Business Development. In 2008 Scott was named Vice President of Sales for Costa Cruise Lines, North America and, in 2011, assumed additional responsibility for Marketing. He oversees all aspects of sales, marketing and distribution including Field Sales, Strategic Alliances, Sales Operations, Tour Operators, Incentive and Inside Sales. Headquartered in Hollywood, Florida, Scott resides in Lakewood Ranch, Florida with his wife Carol, daughter Kelsey, and sons Logan and Riley.

Ruben Perez ~ General Manager, Costa Cruises - North America Perez has worked for Costa Cruises N.A. for over 30 years, starting in the accounting department while studying for his bachelor’s of science degree in professional administration at Barry University in Miami. He held several managerial positions in the credit and collection and revenue management departments before becoming senior vice president of guest services in 2008. In that role he was responsible for the accounting, guest services, groups, special services, air/sea and guest relations departments. As general manager Perez’ responsibilities also include oversight of all sales and marketing functions.



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L ib ertad

y O rd e n

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Cunard Line 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.cunard.com

Cunard Line, one of the world’s most recognized brand names with a classic British heritage, proudly continues a tradition of luxury cruising that began in 1840. With over 160 years of service, Cunard sets the standard of traditional British elegance, superb White Star Service, gourmet cuisine and sumptuous accommodations. Cunard Line, a unit of Carnival Corporation, offers cruise vacations to some of the world’s most exciting destinations.

Queen Victoria

Fleet Statistics Name Queen Elizabeth Queen Mary 2 Queen Victoria

Year Built

Pax Capacity


2010 2004 2007

2,092 2,620 2,014

90,400 151,400 90,000



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Disney Cruise Line P.O. Box 10210 • Lake Buena Vista, FL 32830-0210 • Phone: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.com

Since its launch in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect; adults can recharge; and kids can immerse themselves in worlds of fantasy only Disney can create. Disney Cruise Line continues to expand its blueprint for family cruising with the addition of two new ships to its fleet - Disney Dream and Disney Fantasy. The Disney Dream and Disney Fantasy sail itineraries to the Caribbean and Bahamas from the Disney Cruise Line homeport in Port Canaveral, Florida, and all voyages feature a day at Castaway Cay, Disney's private island paradise in The Bahamas.

Disney Fantasy

Its classic ships – the Disney Magic and Disney Wonder – are sailing a variety of itineraries to the Caribbean and Bahama from new ports such as New York, Galveston and Miami, as well as sailing new itineraries around the globe, with ports of call in Alaska, Hawaii, Venice, Italy, and the Greek Isles.

Fleet Statistics Name Disney Dream Disney Fantasy Disney Magic Disney Wonder

Year Built

Pax Capacity

2011 2012 1998 1999

4,000 4,000 2,400 2,400

Tonnage 128,000 128,000 83,000 83,000



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Disney Cruise Line Russell Daya ~ Director Global Port Operations & Developments, Itinerary Planning (Deputy CSO) Russell provides operational direction and support to the Disney Cruise Line fleet for global port and security operations. His responsibilities also include worldwide port developments and itinerary planning. As part of his role he has responsibility to maintain current, and develop new government and port relationships worldwide He joined Disney Cruise Line in 1998 as the manager of marine operations. From 2002 to 2003, he served as staff captain onboard the Disney Magic and Disney Wonder cruise ships and most recently spent 5 years in the DCL, UK office as part of the executive team Prior to joining Disney Cruise Line, Russell served for 7 years as a captain for Stena Line Cruise Ferries on various continental routes in Europe as part of his 37 years of maritime industry experience. He is a member of the Nautical Institute, a group dedicated to promoting and coordinating nautical studies and safety worldwide. Born in London, England he now resides in Orlando, FL

Frank de Heer ~

Vice President of Operations

Frank de Heer is the vice president of Operations for Disney Cruise Line and is based in the company’s U.K. office. A 36-year veteran of the cruise industry, de Heer was named to this post in 2013 after leading the design, construction and delivery the Disney Dream and Disney Fantasy, the newest ships in the Disney Cruise Line fleet. De Heer is responsible for leading major ship refurbishments and dry dock planning, and participates in the marine, safety, environmental and technical operations of Disney’s fleet and facilities, including its cruise terminal in Port Canaveral, Florida, and its private island in the Bahamas, Castaway Cay. De Heer joined Disney Cruise Line in 1996 as part of the start-up team and has served in a variety of leadership roles with the company, including Vice President of Marine and Technical Operations and Vice President of Project Delivery, Walt Disney Imagineering-Disney Cruise Line Portfolio, in charge of new ship design and construction. Before joining Disney Cruise Line, de Heer served in various shipboard and shoreside roles with Holland America Line, where he was the marine and technical superintendent responsible for Windstar Cruises and several of Holland America Line’s large cruise ships. De Heer is a member of the Society of Naval Architects and Marine Engineers. De Heer earned his bachelor’s degree in mechanical and marine engineering at the Academy for Marine Engineers in Amsterdam. He presently resides in London, UK.



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Disney Cruise Line Karl L. Holz ~ President, New Vacation Operations and Disney Cruise Line Walt Disney Parks and Resorts As president of New Vacation Operations and Disney Cruise Line, Karl L. Holz leads several key growth businesses for Walt Disney Parks and Resorts. In this role, he oversees Disney Cruise Line, Disney Vacation Club, Adventures by Disney, Disney Institute and Aulani, a Disney Resort & Spa, Ko Olina, Hawaii, creating a magical experience outside the theme parks as Disney expands to new markets and destinations. At Disney Cruise Line, Karl leads a cast and crew of more than 8,000 and is responsible for the entire operation, which includes the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy cruise ships. He also oversees Disney’s private island in the Bahamas, Castaway Cay, and Disney’s Port Canaveral Cruise Terminal. Karl joined Disney in 1996 as vice president of Downtown Disney at the Walt Disney World Resort. He later served as vice president of Epcot, then senior vice president of Walt Disney World Operations and in 2003 was named president of Disney Cruise Line. In 2004, he moved to Paris as president and chief executive officer of Euro Disney S.A.S. In February 2009, Karl was appointed to his current position of president, New Vacation Operations and Disney Cruise Line, responsible for determining effective operating strategies for new areas that Walt Disney Parks and Resorts is exploring based on leisure trends. Before joining Disney, Karl served as vice president of theme park operations for Knott’s Berry Farm in Southern California, and previously served as president of Sky Chefs Airport Concession Inc. A native of Germany, Karl earned his bachelor’s degree in business administration from State University of New York at Fredonia.

Don Moody ~ Manager, Sourcing and Procurement Services Don Moody is the Manager of Sourcing and Procurement under the Walt Disney World Integrated Supply Chain Management Group, and supports Disney Cruise Line as his sole client. Some of his responsibilities include leading a Quote Management Team of Sourcing Specialists which support the Disney Cruise Line Fleet, responsible for the Disney Wonder from a technical purchasing stand point supporting Deck, Entertainment and Engine departments, manages fuel for the entire fleet which includes bids, spot buys, negotiating and actual fuel order placement, and any special projects brought his way like dry docks, etc.. He manages the team responsible for supplying and tracking all items for the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney’s private island, Castaway Cay. Don is responsible for delivering a goal of (4-5) million dollars in cost savings/cost avoidance each year to help his Disney Cruise Line clients achieve their overall AOP goals and strategies. A graduate of Barrington/Zion College in East Providence, Rhode Island, Don’s career with the Walt Disney Company spans more than (23) years, and within these (23) years has worked for Disney Cruise Line (15) of those years. He has previously worked at the Walt Disney World Resort as a buyer for the opening team at Disney’s Animal Kingdom theme park. Don’s career has also included purchasing positions within companies such as Caterpillar/Ring Power, Brungart/Barlow Handling Equipment Company, Florida Clarklift, Inc. and Rozier Machinery Company. He is a member of the National Association of Purchasing Management/ISM.



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Disney Cruise Line Larry Stauffer ~ Port Adventures Director Larry Stauffer is the Port Adventures Director for Disney Cruise Line. In this role, Stauffer is responsible for the development, operation, and continuing evaluation of Port Adventures for Disney Cruise Line itineraries worldwide. Stauffer is also responsible for the aquatics operation aboard the Disney Cruise Line fleet. A 26 year Disney veteran, Stauffer has held various operational management roles at the Walt Disney World Parks & Resorts prior to joining Disney Cruise Line in 1997. Stauffer is a Vice Chairman of the Florida-Caribbean Cruise Association’s (FCCA) Security Operations Committee. He is also a member of the International Council of Cruise Lines (ICCL).

Bert Swets ~ Vice President, Marine & Technical Operations Bert Swets is the vice president of marine and technical operations for Disney Cruise Line. He is responsible for the overall safety, security and environmental operations, navigation, itinerary planning, marine, engineering, dry dock, and maintenance aspects of the ships and private island Castaway Cay. Before Swets was named as vice president, he served as the director of purchasing and logistics for Disney Cruise Line. As director, he was responsible for the procurement and transport of all supplies from vendors to the ships and Castaway Cay. Swets also oversaw stevedore services and terminal and pier maintenance. Prior to his stint in purchasing, Swets served as the manager of technical operations at Disney Cruise Line. Here he was responsible for all technical operations, including refurbishment, interior maintenance and planning project work during the dry docks for both Disney ships. Swets joined Disney Cruise Line as part of the new-build team for the Disney Magic construction in 1996. From 1987 to 1996, Swets served as a senior maritime officer for Holland America Line. He received a Walt Disney World Partner in Excellence Award in 2001 and was also the recipient of the 1995 Employee of the Year Award for Holland America Line. Born in 1965 in Maasbracht, the Netherlands, Swets earned his Bachelor Degree in both engineering and navigation. He currently resides in Orlando, Florida.

Jim Urry ~ Vice President, Entertainment and Port Adventures As vice president of entertainment and port adventures for Disney Cruise Line, Jim Urry is responsible for the total onboard entertainment experience and age-specific activities for adults, families and children, and also shore excursions. In addition, he oversees all new design and product development in this realm. Currently Urry serves on the Disney Cruise Line Executive Steering Committee. He also serves as Execution Champion of the Disney Cruise Line Wellness Team. With more than 34 years of cruise entertainment experience, Urry joined Disney Cruise Line in September 1999 to launch the Disney Wonder as cruise director. He has been involved in the conception, creation and implementation of all shipboard entertainment and programming components for Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy. Prior to joining Disney Cruise Line, Urry spent fifteen years as a cruise director for Royal Caribbean International (RCI), where he was responsible for the development and implementation of entertainment for the line. He was also part of the start-up team for five RCI ships. In addition, Urry has been a member of the British Equity Actors Association since 1975. 46


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Holland America Line 300 Elliot Avenue West • Seattle, WA 98119 • Phone: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com

Holland America Line—renowned for its gracious service, spacious cabins and scrumptious dining— marks its 141st year of business in 2014. Holland America Line, owned by Carnival Corporation, is the highest rated premium cruise line in the world and the winner of 18 consecutive “Best Overall Cruise Value” awards from the World Ocean and Cruise Liner Society. With the introduction of the 2,100-passenger Nieuw Amsterdam in July 2010, Holland America Line’s ms Nieuw Amsterdam fleet grew to 15 ships, offering nearly 500 cruises from more than 25 homeports. Itineraries range from two to 110 days, visiting all seven continents and all of Travel + Leisure magazine’s "Top 25 Cruise Destinations."

Fleet Statistics Name ms Amsterdam ms Eurodam ms Maasdam ms Nieuw Amsterdam ms Noordam ms Oosterdam ms Prinsendam ms Rotterdam ms Ryndam ms Statendam ms Veendam ms Volendam ms Westerdam ms Zaandam ms Zulderdam

Year Built

Pax Capacity


2000 2008 1993 2010 2006 2003 1988 1997 1994 1992 1996 1999 2004 2000 2002

1,380 2,104 1,266 2,106 1,918 1,918 837 1,316 1,266 1,266 1,266 1,440 1,848 1,440 1,848

61,000 86,700 55,451 86,700 82,318 81,769 38,000 62,000 55,451 55,451 55,451 63,000 85,000 63,000 85,000



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Holland America Line Mike Bush ~ Product Manager, Shore Excursions Mike Bush has more than 20 years of experience in the cruise industry and is currently responsible for planning and development of the Shore Excursion program for Holland America Line & Seabourn in the Caribbean, Central America, Western Europe, and Africa. Prior to assuming his current position with Holland America Line, Mr. Bush was Port Manager for Tropical Tours in Mazatlan, Mexico, providing shore excursions to all of the major cruise lines visiting the port. Before making his move to Mexico, Mr. Bush held positions of successively increasing responsibility in ship and passenger operations at Holland America Line - Sr. Manager of Port Operations based in the corporate office in Seattle (Janaury 2004-July 2006), Manager of Port Operations based in the corporate office in Seattle (February 1998 - December 2003), and Manager of Shore Operations in Tampa, FL (September 1994Feburary 1998). Mr. Bush is a graduate of the University of Washington and resides in Seattle with his wife, Ariadne.

Cees Deelstra ~ Vice President, Nautical Operations Cees Deelstra is currently Vice President of Nautical Operations, for Holland America Line N.V., a subsidiary of the Carnival Corporation. Deelstra joined Holland America Line over 41 years ago as a cadet officer and worked in his early years on the cargo ships of the company. In 1974 he was assigned to the passenger ships and worked through the deck officers’ ranks to become a captain. After sailing the high seas worldwide for over 18 years, he accepted the position as Superintendent of Nautical Operations ashore at the company’s headquarters in Seattle, WA. He was then promoted to Director of Nautical Operations in 1991, a position he served until being promoted in 2011 to Vice President of Nautical Operations. As Vice President of Nautical Operations, he is responsible for the Holland America Line and Seabourn fleet. He oversees the safe navigation of the ships, the certification and maintenance of the ships’ safety and life-saving equipment. Additionally he is responsible for the ships’ security and the efficient operation of the ships’ deck department. He is also oversees the Medical Department. Captain Deelstra has extensive experience in dealing with maritime safety and navigational matters. He serves as a member of the Marine Safety Task Force in Alaska. He is also a memberof the Technical and Operational Committee of CLIA-NWC. Deelstra has served as chairman of the Executive Committee and is the present Chairman of the Marine Committee of the International Association of Antarctic Tour Operators.. In addition, he represents Holland America Line at the Alaska Steamship Association and at the BC Chamber of Shipping and is an officer of the Alaska Steamship Response Organization. Deelstra is also a member of several other committees in CLIA. Deelstra, born in the Netherlands, graduated from the Nautical College in Rotterdam in 1972 and completed his studies in 1980, receiving his unlimited master’s license.



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Holland America Line Simon Douwes MM, MNI. ~ Director, Deployment & Itinerary Planning Simon Douwes is the Director of Deployment and Itinerary Planning for Holland America Line, a subsidiary of the Carnival Corporation & plc. Appointed to this position in March 2002, he has the responsibility of researching, developing and implementing the deployment and itineraries for all vessels in the Holland America Line fleet. Douwes began his career at Holland America Line as a navigation officer in 1980, shortly after graduating from the Nautical Academy of Amsterdam. He steadily rose through the ranks and was promoted to Captain in 1993. He served as Captain on most of the Holland America Line ships between 1993 and 2002. Simon resides on the Kitsap Peninsula in Washington State with his wife Sharon and two teenage children. When not at work he enjoys competitive bicycle racing, appearing in bicycle races in Washington State. Simon Douwes is a Master Mariner, a member of the Nautical Institute and served as a trustee on the board of the world famous Seattle Children’s Theatre.

Stein Kruse ~ Chief Executive Officer, Holland America Group Stein Kruse is Chief Executive Officer of Holland America Group, a division of Carnival Corporation & plc. Holland America Group includes Princess Cruises, Holland America Line and Seabourn, as well as Holland America-Princess Alaska land operations. Kruse also is chairman of the board of MANCO, a U.K.-based entity that oversees the operations of Carnival Australia, including P&O Cruises Australia. Holland America Group operates 41 cruise ships, with more than 36,000 employees worldwide delivering 25 million passenger cruise days annually. Princess Cruises is the third-largest cruise line in the world, carrying approximately 1.4 million guests each year to top destinations around the globe on 17 premium vessels. Holland America Line operates a fleet of 15 premium vessels carrying approximately 850,000 guests on more than 500 cruises annually to all seven continents. A new 2,660-passenger ship is under construction and scheduled for delivery February 2016. Holland America-Princess Land Operations is owned jointly by Holland America Line and Princess Cruises. The organization operates hotels, rail services, motor coach transportation, shore services and tour operations in Alaska and the Yukon for guests from Holland America Line and Princess Cruises on land tours. Seabourn’s six intimate, all-suite luxury vessels carry between 208 and 450 guests and sail 197 cruises annually to the world’s most desirable destinations. A new 604-passenger ship is under construction and scheduled for delivery in mid-2016. P&O Cruises Australia has three ships sailing from Sydney and Brisbane, Australia, and Auckland, New Zealand, to destinations across the Australasia region. Kruse joined Holland America Line in Seattle, Wash., in 1999 as senior vice president, Fleet Operations, with overall responsibility for operations and newbuilds. In 2003 he was named president and chief operating officer and became chief executive officer on Dec. 1, 2004. In January 2011 he was appointed chairman of Seabourn when the company’s corporate headquarters transitioned from Miami, Fla., to Seattle. He was appointed CEO of the newly formed Holland America Group on Dec. 1, 2013. Before joining Holland America Line, Kruse was senior vice president and chief financial officer of North American Operations for global Japanese shipping company "K" Line, where he also oversaw financial activities of seven U.S. subsidiaries and served on the Board of Directors. Prior to that, he was executive vice president and chief operating officer for Radisson Seven Seas Cruises, and president and CEO of Seven Seas Cruise Line. Kruse currently serves on the boards of the U.S. Coast Guard Foundation; World Trade Center Seattle; Saltchuk Resources, Inc.; and the University of Washington Foster School of Business Dean’s Advisory Board. A native of Oslo, Norway, he holds a Bachelor of Science degree from Purdue University and is a graduate of Harvard Business School's Advanced Management Program. Kruse, his wife and two children reside in Bellevue, Wash. CRUISE INDUSTRY PROFILES


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Holland America Line Ellen Lynch ~ Director, Shore Excursions Lynch has been involved in the cruise and tour industry for over 30 years culminating in her most recent position at Holland America Line where she has been Director, Shore Excursions since 2004. In this role she oversees Holland America Line and Seabourn’s worldwide shore excursion programs. She began in the industry with a shipboard career at Royal Caribbean Cruises, Sitmar Cruises, and Royal Cruise Line before returning to Royal Caribbean International at their corporate headquarters in 1990. Lynch resides in the Seattle area.

Chris Martin ~ Director, Port Operations Chris Martin joined Holland America Line in January 2004 as Manager, Port Operations, administering all port-related matters worldwide for the fleet. Over the years, his responsibilities have included planning and coordination of ports and itineraries, overseeing environmental management aspects for the fleet, and acting as a direct liaison between Holland America Line and various regulatory agencies. Chris was promoted to Director, Port Operations in October 2009. Prior to joining Holland America Line, Chris spent 9 years with Princess Cruises and Tours managing land-based divisions in Alaska and developing new port agency, shore operations, and port services for emerging destinations. Chris holds a Bachelor of Arts degree in Business from the University of Puget Sound and a Master of Science in Management Communication from the University of Portland. He currently resides in Seattle, Washington with his wife and three kids.

Matthew T. Sams ~ Vice President, Caribbean Relations Sams joined Carnival Cruise lines in 1985. In June 1997, Sams was promoted to Vice President of Caribbean Relations for Holland America Line and is responsible for the interests with the various governmental and regulatory agencies with which the company is involved in the Caribbean, Latin America and Florida. He also is responsible for the overall operation of the company’s private island destination, Half Moon Cay, in the Bahamas. Based in Ft. Lauderdale, Florida, Sams is Holland America Line’s representative to the Florida-Caribbean Cruise Association, and is the current Vice Chairman of the Operations Committee. He and his wife Michelle, whom he met on a cruise to Alaska in 1979, reside on Ft. Lauderdale Beach.



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Holland America Line Bill Sharp ~ Vice President - Port and Shore Operations Bill Sharp is currently Vice President, Port and Shore Operations for Holland America Line and Seabourn, both units of Carnival Corporation & plc. He is responsible for overseeing worldwide port and shore operations, hotel procurement and tour inventory for Holland America Line’s fleet of 15 ships and Seabourn’s fleet of six ships. He reports directly to Paul Goodwin, Executive Vice President of Onboard Revenue, Port and Shore Operations. Sharp began his career with Holland America Line as Director of Port Operations in April 1996, bringing a strong background in port operations, having spent 17 years working throughout Alaska, primarily responsible for oversight of cruise and cargo port operations. Following Seabourn’s transition under Holland America Line in 2011, Sharp began to assume roles for both companies. Prior to Holland America Line and Seabourn, Sharp held the position of Vice President of Operations at Southeast Stevedoring Corp. and Cruise Line Agencies of Alaska. Sharp has served on several industry working committees for the Northwest Cruise Association and Alaska Steamship Association, Friends of Maritime, Seattle and on the Advisory Board for Junior Achievement of Washington. He resides in Sammamish, Wash.

Rashid Sykes ~ Senior Manager Port Operations Rashid Sykes joined the Port Operations team at Holland America Line in 2008. Over the years Rashid has held a few different positions within the department from Budget Analyst to Manager Port Services to the current role of Senior Manager Port Operations. During that time period his responsibilities have included management of the budget, planning and coordination of ports and itineraries, site inspections, negotiating agreements and overseeing various port operations related projects. Rashid resides in the Seattle area with his wife and two young daughters. When not at work, he enjoys spending time with his family, cycling and attending sporting events.



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MSC Cruises (USA) Inc. 6750 North Andrews Avenue, Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruises.com

MSC Cruises is a division of Mediterranean Shipping Company (MSC), a privately owned company with a longstanding history on the seas headed by captain Gianluigi Aponte. In 1988, MSC Cruises was officially born. MSC Cruises combines a deep heritage at sea with an enthusiastic, young and motivated management team to present a company philosophy of “Innovation = Tradition.” MSC Cruises uniquely blends maritime traditions, culture and famous Mediterranean cuisine to deliver the ultimate cruise experience, while displaying a real commitment to the finest hospitality afloat. In essence, MSC Cruises has made true Italian service the heart of its business and its key point of differentiation in the cruise industry.

MSC Preziosa

Fleet Statistics Name MSC Armonia MSC Divina MSC Fantasia MSC Lirica MSC Magnifica MSC Musica MSC Opera MSC Orchestra MSC Poesia MSC Preziosa MSC Sinfonia MSC Splendida

Year Built

Pax Capacity


2004 2012 2008 2003 2010 2006 2004 2007 2008 2013 2002 2009

2,087 3,502 3,274 2,069 2,518 2,550 2,055 2,550 2,550 3,959 1,566 3,274

58,600 139,400 133,500 58,600 92,400 89,600 58,600 89,600 92,400 139,400 58,625 133,500



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MSC Cruises (USA) Inc. James Henwood ~ Sr. Vice President, Groups and Shoreside Ops Jim has over 20 years of cruise industry experience originally focused in selling, marketing and building relationships with the travel agent community. Jim led the growth of the sales team for Celebrity Cruises, as Vice President, Sales. He then managed the Customer Service and Creative Services Department for both Royal Caribbean and Celebrity Cruises as Vice President, Customer Relations. Currently with MSC Cruises managing the USA Group Department and North American shoreside operations.

Albino di Lorenzo ~ Vice President, Cruise Operations Albino began his career with MSC Cruises as O.B. Revenue Manager in 2007. In 2008, he moved to the United States as the Operations Manager for the USA Office and later became the Director of the Department. Promoted to Vice President in 2013, he currently oversees the cruise and hotel operations for North America, which includes a dedicated team in charge of Passenger Services, Cruise Operations, On Board Events, Ground Services and Pre/Post Cruise Packages. He also works in close contact with Port and Marine Operations worldwide to develop new and different itineraries for the North American sailings.

Valentina Pietropaolo ~ Manager, Shore Excursions Valentina began her career with MSC Cruises in 2010 when she joined the MSC USA Office team as a Shore Excursions Coordinator. Promoted to Shore Excursions Product Manager in 2013, she is currently responsible for overseeing the entire Caribbean program, including defining tours in program and tour operations for all ports called during the Caribbean / North American Season. Originally from Naples (Italy), Valentina moved to the United States and lives now in Fort Lauderdale. She is fluent in Italian, English, French and Spanish.

Gianluca Suprani ~ Head of Global Port Development & Shore Activities Gianluca Suprani leads MSC Cruises’ operational and strategic engagement with the world’s port communities. In 1991 Mr. Suprani graduated in Political Science at Genoa University, then spent a few years in the sailing sector before beginning in the cruise industry at Costa Cruises. In 1995 he was based in Cuba as Managing Director of Silares Terminales Caribe, operator of the cruise terminal in Havana and Santiago de Cuba. His professional experience then continued in Madrid with tour operator Pullmantur as Director of Port Operations and Shore Excursions. In late 2007, Pullmantur became part of Royal Caribbean. As a member of Pullmantur’s Executive Committee, Mr. Suprani was involved in several innovative South American itinerary projects before joining MSC Cruises in 2010 as Corporate Shore Excursion Manager.



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MSC Cruises (USA) Inc. Richard E. Sasso ~ President and CEO MSC Cruises (USA), Inc. Richard E. Sasso, president and CEO of MSC Cruises (USA), Inc., has been a popular and wellrespected figure in the cruise industry for more than 42 years and involved in the travel industry for 46 years. After holding key positions at Costa Cruises and Chandris Cruises, Sasso joined the senior management team that launched Celebrity Cruises in 1990. He served as president of that line from 1995 to 2001 and was instrumental in establishing it as a top premium cruise line. Sasso was named president and chief executive officer of MSC Cruises USA in April 2004. Since then, he has effectively positioned MSC Cruises for growth in the North American market as a cruise experience that uniquely reflects the heart and soul of the Mediterranean. In November 2013, MSC Cruises debuted one of its most dazzling vessels MSC Divina, to Port Miami Backed by one of the world’s largest container shipping companies, MSC Cruises has emerged as a fast-rising star, winning multiple industry awards over the years for best itineraries, environmental efforts, and onboard experience. In 2003, the company launched a $7 billion expansion program. Its fleet now consists of 12 vessels: “Lirica” class MSC Armonia, MSC Sinfonia, MSC Lirica, and MSC Opera; the Panamax “Musica” class MSC Magnifica, MSC Musica, MSC Orchestra, and MSC Poesia; and the post-Panamax “Fantasia” class MSC Fantasia, MSC Splendida and MSC Divina, and MSC Preziosa. In March 2014, the line announced the construction of two new cruise ships by STX France due for delivery respectively in 2017 and 2019. Two months later, the line announced the construction of two additional new builds by Fincantieri due for delivery respectively in November 2017 and May 2018. In addition, the Lirica class ships will benefit from the $270 million dollar ”Renaissance program” commissioned from Fincantieri in Italy which will be complete by the end of 2015. In 1999, Sasso was named “Cruise Industry Executive of the Year” by a leading travel industry trade magazine. In 2011, he received the coveted “Hall of Fame” recognition from Cruise Lines International Association (CLIA) for his many efforts and accomplishments that have led to significant contributions in the growth of cruise vacations. Over the years, he has served as chairman of both CLIA and the Florida-Caribbean Cruise Association (FCCA) as well as chairman of CLIA’s Marketing Committee. Sasso recently published UnselfishWorld, a book based on his philosophy of “encouraging ourselves and others to be the most unselfish individuals we can be. Sasso lives in Delray Beach, Fla., with his wife of 42 years, Carmen.



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HOUSTON: WHERE YOUR JOURNEY BEGINS‌ Embark on your next Caribbean cruise from a World Class City where there is no shortage of things to do, places to go or events to experience. Whether dining at one of our fine restaurants, shopping at unique stores, visiting the NASA Space Center or enjoying the attractions at the Kemah Boardwalk and the Bay Area, you will find Houston outstanding in culture, ambience, sophistication, and non-stop entertainment all year round. The Bayport Cruise Terminal, located in the city of Pasadena, Texas, just 30 minutes from downtown Houston, offers a one-of-a-kind experience with efficient and exceptional services including a stress-free embarkation process and easy access to two airports — George Bush Intercontinental (IAH) and William P. Hobby (HOU). Visit portofhouston.com/cruise for information on the cruise services and visitbayareahouston.com and visithouston.com for information on the region and local attractions.

P Port ort of Houst Houston on A Authority uthority Bayport Bayport Cruise Cruise Terminal Terminal | Pasadena, Pasadena, Te T Texas exas

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Norwegian Cruise Line 7665 Corporate Center Drive • Miami, FL 33126 • Phone: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com Norwegian Cruise Line is the innovator in cruise travel with a 45-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which has revolutionized the industry by allowing guests more freedom and flexibility.

Norwegian Getaway

Today, Norwegian invites consumers to “Cruise Like a Norwegian” on one of its 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed cruise vacation on some of the newest and most contemporary ships at sea.

Headquartered in Miami, Norwegian’s Freestyle Cruising ships set sail to popular destinations world-wide like Alaska, Bahamas & Florida, Bermuda, Caribbean, Europe and Hawaii.

Fleet Statistics Name Norwegian Breakaway Norwegian Dawn Norwegian Epic Norwegian Gem Norwegian Getaway Norwegian Jade Norwegian Jewel Norwegian Pearl Norwegian Sky Norwegian Spirit Norwegian Star Norwegian Sun Pride of America

Year Built

Pax Capacity


2013 2002 2010 2007 2014 2006 2005 2006 1999 1998 2001 2001 2005

4,500 2,240 4,200 2,394 4,500 2,376 2,384 2,394 2,002 1,966 2,200 2,002 1,900

146,600 91,740 153,000 93,000 146,600 92,000 92,000 93,000 77,104 77,000 91,000 77,104 81,000 CRUISE INDUSTRY PROFILES


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Norwegian Cruise Line Wendy Beck ~ Chief Financial Officer and Executive Vice President Wendy Beck joined Norwegian Cruise Line in September 2010. As Chief Financial Officer and Executive Vice President, Beck is responsible for all aspects of the company's financials including Finance, Treasury, Accounting, Corporate and Capital Planning, Internal Audit and Purchasing. Beck brings a high level of knowledge and expertise to Norwegian as a Certified Public Accountant with more than 20 years experience. Prior to joining Norwegian, Beck served as Chief Financial Officer and Executive Vice President of Domino's Pizza (NYSE: DPZ), a $5.6 billion company with more than 9,100 franchised and company-owned stores in over 60 countries. She also previously held Chief Financial Officer and Treasurer positions with Whataburger Restaurants and Checkers Drive-In Restaurants (NASDAQ: CHKR). Beck received a Bachelors of Science degree in Accounting from the University of South Florida. She sits on the Board of Directors and Audit Committee for At Home, a big-box specialty retailer of home dĂŠcor products, which operates more than 75 stores in 21 states.

Eric Benedict ~ Director, Shore Excursion Operations As Director Shore Excursion Operations, Eric manages the onboard operations of the Shore Excursion department and the pre cruise marketing of the excursions. His responsibilities also include recruitment, training, managing the Dive-In program, out island development pertaining to Shore Excursions. He joined Norwegian Cruise Line in 1989 as a Dive-In Instructor, later assuming the roll of Shore Excursion Manager working such itineraries as the Caribbean, Alaska & Europe. Since joining the shore side team in 2001, Eric has fulfilled the roll of Pier Supervisor, Manager of Destination Services and finally Director Shore Excursions Operations.

Stephen Bock ~ Marine Finance Manager Steve joined Norwegian in July 2006 as Marine Finance Manager for Port Operations team where he is responsible for the financial administration involving port agency, stevedoring, ground services and private destination. Steve was previously employed by RCCL for 25 years, serving onboard their ships for 10 years achieving the rank of Chief Purser. He continued serving shore side in various management/supervisory positions in Port accounting, Marine Operations and Guest Port Services. Originally from Rochester, NY, Steve now resides in Ft. Lauderdale with his wife and two daughters. He holds an MBA from Barry University.

Kenneth Charles ~ Director Hotel & Newbuild Purchasing Kenneth Charles, Director of purchasing for hotel consumables, corporate purchasing and Newbuilding for Norwegian Cruise Line. Kenneth was born and raised in Antigua before attending both undergraduate and graduate school in Florida. Kenneth has worked for a number of major corporations over his career starting with the Royal bank of Canada in Antigua, Price Waterhouse Coopers, as a Certified Public Accountant in Miami and then with Royal Caribbean Cruises Ltd. before his current roll at Norwegian Cruise Line. Kenneth holds a Bachelors of Science degree in Accounting and an MBA in finance from the School of Business and Industry at Florida A & M University in Florida. Kenneth currently resides in Miami Florida where he works out of the corporate offices. 60


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Norwegian Cruise Line Alvin Dennis ~ Vice President, Purchasing & Logistics Alvin Dennis, Vice President of Purchasing and Logistics, is responsible for the Supply Chain function at Norwegian Cruise Line including the procurement of Food & Beverage, Hotel and Marine requirements for the fleet.

Ross Henderson ~

Vice President, On-Board Revenue

Ross Henderson joined Norwegian Cruise Line in August 2009. As Vice President Onboard Revenue, Henderson is responsible for Shore Excursions, Photo Operations, and Concession Management - including spa, gift shop, bingo, art sales, and onboard communication services. Prior to joining Norwegian, Henderson spent six years managing key onboard revenue departments and analytics for Princess Cruises. Henderson worked in the energy industry for several years and was at the forefront of marketing residential retail electricity as states deregulated in the 1990’s. He also worked for The Boston Consulting Group. Henderson has extensive experience in product development, product management, strategic planning and operations. Originally from New York, Henderson now resides in Davie, Florida with his wife and two sons. He holds an MBA from The Haas School of Business at UC Berkeley.

Jennifer Marmanillo ~ Manager, Itinerary Planning Jennifer Marmanillo joined Norwegian Cruise Line in August, 2001. Currently, as Manager of Itinerary Planning, Jennifer is responsible for itinerary design and implementation, port research and schedules for all ships in the Norwegian Cruise Line fleet. Prior to itinerary planning, Jennifer held various positions in the Shore Excursion-Product Development and Land Services departments at Norwegian. Originally from Miami, Florida, Jennifer now resides in Pembroke Pines, Florida with her husband and two children. Jennifer received her Bachelors in Hospitality Management from Florida International University.

Michelle Moraga ~ Product Development Manager Michelle Moraga joined Norwegian Cruise Line in July, 2000. Currently, as Product Development Manager, Michelle is responsible for planning, selecting, and negotiating shore excursions programs for Hawaii, Alaska and Caribbean itineraries. Prior becoming Product Development Manager she held various positions in Reservations, Hotel/Land Services and the Shore Excursion departments. Originally from Miami, Florida, Michelle currently resides in Pembroke Pines, Florida with her husband and her furry toddler named Layla.



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Norwegian Cruise Line Colin Murphy ~ Vice President, Destination & Strategic Development Chairman, FCCA Security Operations Committee Colin Murphy is Vice President of Destination & Strategic Development. Reporting to the CEO, Murphy is responsible for corporate strategic initiatives, destination government relations and destination development. Murphy joined NCL in 1998 as Director of Land Programs and has been promoted to subsequent positions including Vice President, Land and Air Services and Vice President, Onboard Revenue . Murphy has been involved in the travel industry for more than 26 years, and has held positions with various tour operators including Collette Tours, Go Ahead Vacations, and Vantage Deluxe World Travel. He resides in Coral Gables with his wife and two children.

Steve Riester ~ Vice President, Planning & Analysis Steve Riester has been with Norwegian Cruise Line since 1999. As Vice President Planning and Analysis, Riester is responsible for all aspects of ticket revenue and sales channel analysis and itinerary planning. Riester initially joined NCL as Director, Revenue Planning, and was then promoted to Vice President, Planning and Analysis. Before joining NCL, Riester served as a business consultant for Royal Caribbean Cruises Ltd. and also spent time at Carrier Corporation. Originally from Linton, Indiana, Riester now resides in Weston, Florida with his four children. Riester received a Bachelor of Science in Mechanical Engineering from Massachusetts Institute of Technology and a Masters of Business Administration from Indiana University.

Joanne Salzedo ~ Director, Shore Excursion Product Development Joanne's career in the travel industry began as a summer job while still in college. Working as a tour director after graduation for a large Boston tour operator, Joanne traveled extensively throughout the world and eventually assumed the position of Director of Tour Services. After moving to Miami she owned and operated a destination management company, specializing in the group and incentive market. Joanne joined Norwegian Cruise Lines in 1999 as Manager of Shore Excursions and currently, as Director of Shore Excursion Product Development, she oversees the shore excursion programs offered on board Norwegian Cruise Lines worldwide itineraries.



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Norwegian Cruise Line Kevin Sheehan ~ Chief Executive Officer & President, Norwegian Cruise Line Chairman, FCCA Executive Committee Kevin Sheehan serves as the chief executive officer and president of Norwegian Cruise Line. Since taking the helm in 2008, he has overseen major initiatives including vastly improving onboard service and amenities across the fleet; expanding the line’s European presence; repositioning two of the line’s Hawai’i-based ships creating a profitable business model; revitalizing top management with a mixture of cruise industry and outside expertise; and using his extensive 30year background in the business world to help Norwegian post a sharp turnaround in profitability in the midst of a tough economic climate. He has also focused the organization on delivering increased guest service which has raised guest satisfaction scores to record levels and he has instituted “Partners First,” the company’s corporate philosophy of putting its travel partners first. In January 2013, Sheehan led the completion of the company’s successful initial public offering on NASDAQ under the symbol “NCLH.” Sheehan comes from a diverse professional background that includes helping to found Spanish-language television network Telemundo; taking several companies public including rental car giant Avis; aiding in the inception and launch of the Sega Channel, the first interactive game platform over cable; teaching full-time at Adelphi University in New York and consulting for a variety of private equity firms, including Apollo Management, a Norwegian shareholder. He has brought business acumen to a unique industry and has integrated best practices from the corporate realm to steer Norwegian towards the next generation of Freestyle Cruising with the unveiling of the line's most innovative ships and industry game-changers, the 4,000 passenger Norwegian Breakaway in April 2013 and sister ship Norwegian Getaway in January 2014. The 146,000-ton vessels boast a buzz-worthy array of ground-breaking entertainment, dining options and design features, including the largest Aqua Park at sea and the Waterfront, a quarter-mile oceanfront promenade lined with restaurants, lounges and bars. He is also leading the planning for the company’s two largest vessels to date, Norwegian Escape and Norwegian Bliss, with 4,200 passengers each for delivery in October 2015 and Spring 2017 respectively. During his tenure as president and CEO of Norwegian, the cruise line has made positive headlines both nationally and internationally including being featured on CBS’ hit show “Undercover Boss,” which was viewed by more than 20 million people; and three one-hour behind the scenes documentaries for “Mighty Ships” by Discovery Channel Canada; and a one-hour CNBC ground-breaking documentary on the cruise industry. In addition, Norwegian Epic served as the host venue for the show stopping 34th Annual Macy’s 4th of July Fireworks Spectacular which aired on NBC as part of the ship’s inaugural festivities. Sheehan’s tell-it-like-it-is persona and personal philosophy of leading by example has allowed him to reinvigorate the organization by opening lines of communication and creating a positive corporate culture. Before joining Norwegian in 2007, Sheehan was Chairman and CEO of Cendant Corp Vehicle Services Division where he was responsible for Avis Rent A Car, Budget Rent A Car, Budget Truck, PHH Vehicle Management, First Fleet and Wright Express. While there, he integrated the Avis and Budget rental car brands into one network and also successfully completed a 100 percent initial public offering of Wright Express. Prior to joining Cendant Corp, Sheehan served in leadership positions at STT Video Partners LLP and Telemundo Group, Inc. He also spent two and a half years consulting to private equity firms and lecturing at Adelphi University in New York as a Distinguished Visiting Professor of Accounting, Finance, and Economics. He is a graduate of Hunter College and New York University Graduate School of Business, and is a Certified Public Accountant. In 2010, he was appointed Chairman of the Florida-Caribbean Cruise Association’s Executive Committee. He serves on the Executive Committee of the Cruise Line Industry Association’s (CLIA) board and on the board of Gatehouse Media (NYSE: “GHS”), Dave and Buster’s and XOJET, Inc. In June 2011, he was named “Miami Ultimate CEO” by the South Florida Business Journal. EY named him an Entrepreneur of the Year in June 2014. Sheehan, a die-hard New Yorker and avid basketball fan, is married with two children. CRUISE INDUSTRY PROFILES


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Norwegian Cruise Line Captain Svein Sleipnes ~ Senior Vice President, Marine Operations Captain Svein Sleipnes joined Norwegian Cruise Line in 1982. As Senior Vice President, Marine Operations, he oversees Nautical and Port Operations for the company, as well as Fleet Regulatory Compliance. Before assuming his current role in April 2011, Sleipnes was Vice President, Nautical and Port Operations. He has been involved in the cruise industry, both at sea and on land, for nearly three decades, beginning his career as a First Officer with Norwegian Cruise Line. Promoted quickly through the ranks, he became the youngest captain in the fleet just nine years later in 1991. After working as Port Captain and Director of Nautical Operations with Royal Caribbean Cruise Line, he returned to Norwegian Cruise Line in 2000 as Vice President of Nautical Operations. Throughout his executive tenure with Norwegian, he has been designated as Company Security Officer, directly responsible for all security-related matters throughout the entire company, on land, sea and at all port and terminal facilities. Born and raised in Aalesund, Norway, Sleipnes now makes his home in Davie, Florida, with his wife, Katherine, and two sons, Hans and Christian.

Andrew Stuart ~ Executive Vice President, Global Sales & Passenger Services Andy Stuart is Executive Vice President, Global Sales and Passenger Services for Norwegian Cruise Line, responsible for global sales, revenue management and passenger services. In this role, Stuart directs the Company’s global distribution strategy, ensuring Norwegian continues to enhance and strengthen its relationships with travel partners as its primary distribution system. He introduced Partners First in 2011, the company’s corporate philosophy of always putting its travel partners first in three key areas: investment in long-term travel partner success; a complete focus on being easy to do business with; and a commitment to travel partners on direct business. He was appointed to this position in November 2008. Most recently, Stuart was Executive Vice President and Chief Product Officer, responsible for delivery of the Freestyle Cruising product across the Norwegian fleet, ensuring that it provided exceptional value and quality for guests and was consistent with the marketing and brand positioning of the company. Stuart joined Norwegian in 1988 and served as the company’s sales and marketing director in the United Kingdom until December 1996. He was named vice president of sales planning and relocated to the company’s Miami headquarters in January 1997. He was promoted to senior vice president of passenger services in 1998, and in 1999, named senior vice president of Norwegian sales. In 2000, he was promoted to senior vice president of marketing and sales. In 2003, Stuart was named executive vice president of marketing, sales and passenger services. Stuart has also served as Chairman of the Cruise Lines International Association. He is an active participant on Twitter for the cruise line and can be found @nclandy.

Lily Urrutia ~ Product Development Manager Shore Excursions Lily Urrutia is Product Development Manager for various areas in Shore Excursions including the Baltic/Northern Europe, Mexican Riviera, Panama Canal, Bermuda and Bahamas as well as the Eastern US/Canada regions. Originally joining Norwegian Cruise Line in the Accounting department, Lily has held various positions in Ground Services and Land Programs, where she was responsible for contracting ‘Pre’ and ‘Post’ cruise hotel packages worldwide. Lily is a graduate of Schiller College-Madrid and the University of Florida. She makes her home in Miami, FL. 64


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P&O Cruises Richmond House, Terminus Terrace • Southampton SO14 3PN, UK Website: www.pocruises.com If you want your holiday to be extraordinary, you’ve come to the right place. Choose P&O Cruises, where the extraordinary happens every day. Imagine awaking to a new view each morning; enjoy service that is unlike anything on land; visit more beautiful and vibrant places in one holiday than most people see in years; dine in exclusive restaurants; do what you want, when you want. You can enjoy a spontaneous modern holiday. Or you Azura can experience cruising with all the traditions. P&O’s quality of service and attention to detail let you experience a world that is both carefree and tailored to you. You can explore the world with P&O at the same time as experiencing the very best of British heritage. Tate Modern and Tate Britain will be onboard various cruises offering Tate Talks and creative workshops. You can dine in restaurants created by Gary Rhodes and Marco Pierre White. Play Scalextric at Sea. And children can be entertained by Noddy and Mr. Bump from the Mr. Men show.

Fleet Statistics Name Adonia Arcadia Aurora Azura Oceana Oriana Ventura

Year Built

Pax Capacity


2001 2004 2000 2010 2000 1995 2008

688 1,800 1,840 3,096 2,020 1,810 3,092

30,000 85,000 76,000 116,000 77,000 69,000 113,000



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Cruise into

Trinidad & Tobago Two Islands... Two Different Worlds


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Princess Cruises 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com

Regal Princess

One of the best-known names in cruising, Princess Cruises first set sail in 1965 with a single ship cruising to Mexico. Today, the line has grown to become the third-largest cruise line in the world, renowned for innovative ships, an array of onboard options and an environment of exceptional customer service. A recognized leader in worldwide cruising, each year Princess offers approximately 1.3 million passengers the opportunity to escape to the top destinations around the globe aboard a fleet of modern vessels.

Princess offers more than 100 different itineraries and allows travelers the opportunity to literally cover the globe with sailings to all seven continents that call at approximately 350 ports and destinations around the world. Destinations include the Caribbean, Alaska, Panama Canal, Northern Europe, Mediterranean, Scandinavia & Russia, Mexican Riviera, South America, Australia & New Zealand, South Pacific, Hawaii, Tahiti, Asia, Africa, Canada & New England, and world cruises. Princess passengers can enhance their cruise experience through the Adventures Ashore® program, featuring nearly 4,000 in-port excursions worldwide, and the company's expanding cruise tour offerings enable passengers to combine their cruise with a full land tour.

Fleet Statistics Name

Year Built

Pax Capacity


Caribbean Princess Coral Princess Crown Princess Dawn Princess Diamond Princess Emerald Princess Golden Princess Grand Princess Island Princess Ocean Princess Pacific Princess Regal Princess Royal Princess Ruby Princess Sapphire Princess Sea Princess Star Princess Sun Princess

2004 2002 2006 1997 2004 2007 2001 1998 2003 1999 1999 2014 2013 2008 2004 1998 2002 1995

3,080 1,950 3,080 1,950 2,670 3,080 2,600 2,600 1,970 680 670 3,600 3,600 3,763 2,670 1,950 2,600 1,950

113,000 88,000 113,000 77,000 116,000 113,000 109,000 109,000 88,000 30,200 20,000 141,000 141,000 113,000 113,000 77,000 109,000 77,000 CRUISE INDUSTRY PROFILES


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Princess Cruises Deanna Austin ~ Senior Vice President, Commercial Planning As Senior Vice President, Commercial Planning, Deanna leads the development of our fleet deployment, working to offer the most competitive itineraries to optimize the commercial appeal and prices paid for our cruises. She manages Market Planning, including strategic pricing, sales policies, and competitive analysis. As the head of Commercial Planning, she oversees all pricing initiatives, promotional programs, and inventory control. She has launched a number of new itineraries and deployments for Princess, including our first journey to Antarctica and the first mega-ship to sail in Asia. Recently, Deanna was an integral part of our Asia strategy to open new markets and develop new homeport deployments for both Japan and China. She also works closely with the Cunard UK offices to develop deployments and oversees yield management and marketing activities for Cunard's North American efforts. Deanna holds an MBA from California State University-Northridge, and a BA degree in marketing with a minor in French from the University of Utah. She and her family live in Southern California. Deanna joined Princess’ Market Planning department in 1987 and was named to her current position in 2014.

Donna Silvera-Barnett ~ Port Operations Specialist Donna is responsible for berth reservations and coordinating port operations activities in the Caribbean & Atlantic Region, working closely with the Market Planning and Marine departments, port agents and local port authorities. After a stint with the Shell Company, her experience in the travel and hospitality industries include 10 years with British Airways and Corporate Resorts, owners of several hotels in her native Jamaica. Donna also assists with coordinating arrangements for homeporting operations in various ports in the region.

Malisa Dean ~ Sr. Port Cost Analyst Malisa Dean joined the shore operations team at princess in 2007, following a 2 year stint in the Global Fine arts Department. She is responsible for assisting with Caribbean/Atlantic port budget prep, forecasting, analysis and I-Connect system. Working closely with port agents, port authorities and shore operation as well as various vendors in all ports Princess visits on PCL I-Connect system. She works closely with management to maintain accurate port cost data.

Lisa Jensen ~ Manager, Caribbean, Atlantic & Mexico Shore Operations Lisa Jensen first came to Princess Cruises as an intern from the University of Florida in 1998. After graduation, she worked in the Caribbean & Atlantic Shore Operations department for the next two and a half years before pursuing other career moves. She rejoined Princess in 2003 as a Logistics/Shore Excursion Coordinator and then became a Shore Excursion Specialist the following year. In 2008, Lisa was promoted to her current position as Manager of Shore Operations. She is responsible for overseeing the development, setup, daily operation, and continual assessment of the tour program in approximately 70 active ports throughout the Caribbean, Panama Canal, Mexico and Canada & New England regions.



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Princess Cruises Crystal Morgan ~ Director, Market Planning, Deployments & Itineraries As the Director of Market Planning for Princess Cruises, Crystal is responsible for the strategic deployment and itinerary planning for Princess Cruises’ fleet of 18 vessels. In this role, Crystal calls on over 15 years of cruise industry experience including 8 years as an onboard Shore Excursion Manager. Prior to joining the Market Planning department, Crystal worked within Princess’ Shore Operations group planning worldwide Shore Excursion and Logistics programs. Crystal holds a Bachelor’s degree in Business Management.

Stephen A. Nielsen ~ Vice President, Government Affairs - Americas Steve Nielsen is a 45-year veteran of Princess Cruises, having joined the company in 1969 as a Marine Operations Assistant. He has served in a number of Marine and Shore Operations capacities, most recently as Vice President Caribbena & Atlantic Shore Operaitons. In his current position as Vice President of Government Affairs – Americas, Steve is responsible for managing the Government Affairs and Community Relations at the various countries Princess calls at in the Americas. He is also responsible for the management and operation of Princess’ private island, Princess Cays. Steve is a member of the Florida-Caribbean Cruise Association’s Executive and Operations Committees, serves on the Caribbean Tourism Organization’s Board of Directors, Seafarer’s House Board of Directors and Port Everglades Association’s Board of Directors.

Jan Swartz ~ President Jan Swartz was appointed president of Princess Cruises in November 2013, after having served in a number of leadership roles with the company. Most recently, she served as executive vice president overseeing sales, marketing and customer service operations, beginning in 2009. Jan joined the company in 2001 as vice president of strategy and business development, but she has worked with Princess since 1997, first as an outside management consultant with the prestigious Bain & Company, where she evaluated Princess’ call center programs and distribution initiatives. She holds a MBA from Harvard Business School and a BA in Economics and English from the University of Virginia.



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Royal Caribbean Cruises Ltd. 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 327-6700 • Fax: (305) 374-7354 Website: www.royalcaribbean.com Royal Caribbean provides a world-class vacation experience with a wide range of signature onboard amenities, entertainment, and award-winning family programming. The cruise line has a 40-year history of giving guests the Royal Advantage - the most innovative cruise ships, exciting itineraries to popular destinations, and world-renowned friendly and engaging Gold Anchor Service. Royal Caribbean International is part of Royal Caribbean Cruises Ltd., a global cruise vacation comQuantum of the Seas pany that also operates Celebrity Cruises, Azamara Club Cruises, Pullmantur, CDF Croisieres de France, as well as TUI Cruises through a 50 percent joint venture with TUI AG.

Fleet Statistics



Year Built

Pax Capacity


Adventure of the Seas Allure of the Seas Brilliance of the Seas Enchantment of the Seas Explorer of the Seas Freedom of the Seas Grandeur of the Seas Independence of the Seas Jewel of the Seas Legend of the Seas Liberty of the Seas Majesty of the Seas Mariner of the Seas Navigator of the Seas Oasis of the Seas Quantum of the Seas Radiance of the Seas Rhapsody of the Seas Serenade of the Seas Splendour of the Seas Vision of the Seas Voyager of the Seas

2001 2010 2002 1997 2000 2006 1996 2008 2004 1995 2007 1992 2003 2002 2009 2014 2001 1997 2003 1996 1998 1999

3,114 5,400 2,501 1,950 3,114 3,600 1,950 3,600 2,501 1,800 3,600 2,350 3,114 3,114 5,400 4,180 2,501 2,000 2,501 2,076 2,435 3,114

138,000 220,000 90,090 74,000 138,000 158,000 74,000 158,000 90,090 69,130 158,000 73,941 142,000 138,000 220,000 167,800 90,090 78,491 90,090 70,000 78,491 138,000


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Royal Caribbean Cruises, Ltd. Vina A. Adams ~ Commodity Manager, Food & Beverage In 1998 Vina joined the team at Royal Caribbean Cruises Limited, in the Supply Chain Department as an assistant purchasing agent in Food and Beverage. Her promotion to Purchasing Agent, then Senior Purchasing Agent and currently Commodity Manager, is a direct result of her dedication, hard work and commitment to the company. As Commodity Manager in Food and Beverage Purchasing, Vina is responsible for sourcing products and negotiating contracts for vessels globally for Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises. Vina works very closely with the Caribbean to develop local sourcing opportunities, which has proven successful especially with local grown products. Vina recently completed her WSET and is currently pursuing her CSW at Johnson and Whales University. She was voted employee of the year in 1999 and again 2013. In 2012 she was awarded Supply Chain ahead of the curve employee!

Christopher S. Allen ~ Associate Vice President, Global Deployment & Itinerary Planning Christopher Allen is the Associate Vice President of Deployment & Itinerary Planning for Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises. Christopher has been involved with Deployment and Itinerary Planning since early 2007 and has had the pleasure of partnering with many destinations within FCCA and globally. Christopher joined Royal Caribbean in 1997 and prior to his current role has held the position of Manager for Revenue Management as well as Director of Revenue Planning & Analysis. Prior to joining Royal Caribbean, Christopher held several roles in the commercial real estate field in Washington, D.C. Christopher grew up in the Washington, D.C. metropolitan area and holds an undergraduate degree in Political Science from Rollins College and an MBA from Crummer Graduate School of Business at Rollins College. Christopher and his wife and his triplet sons live in Miami, Florida.

James Boink ~

Director, Commercial Development

James Boink has been with Royal Caribbean Cruises Ltd. for over fourteen years. In his current position he serves as the Director of Commercial Development. James manages the development of new port projects and related investments, while overseeing the growing portfolio of existing investments to support the company’s strategic and financial growth objectives throughout the world. Prior to joining Royal Caribbean in 2000, James worked for PricewaterhouseCoopers and was the Director of Administration for Southern Air Transport. He is a graduate of the University of Rochester, the University of Miami School of Law and holds an MBA from Franklin University. James and his wife, Raphael, have three children and live in Miami, Florida.



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Royal Caribbean Cruises, Ltd. Federico Gonzalez-Denton ~ Director, Government & Community Relations, Latin America & the Caribbean Federico Gonzalez-Denton is responsible for directing RCCL's policies and objectives involving matters of government and community relations in the Caribbean and Latin American regions. His responsibilities include analyzing proposed legislative actions to determine the potential impact on the organization and develops RCCL's positions for the Caribbean and Latin American regions. Federico has been responsible for legal and government relations at international, federal and state levels and has directed legal and/or government relations departments in organizations such as AARP and Wal-Mart. In addition to his government relations work he is a licensed attorney specialized in the maritime/admiralty field having worked in well respected maritime law firms in San Juan, Puerto Rico and New Orleans, Louisiana representing clients such as Chiquita Brands and Cargill. He earned a B.A. degree in Political Sciences from the University of Puerto Rico, a J.D. degree from the Inter-American University and a LL.M. in Maritime Law from Tulane University and he is admitted to practice before the U.S. Court of International Trade, the U.S. Court of Appeals for the First Circuit, the U.S. District Court for the District of Puerto Rico and the Courts of the Commonwealth of Puerto Rico.

Richard D. Fain ~ Chairman & CEO Richard D. Fain is Chairman and Chief Executive Officer of Royal Caribbean Cruises Ltd., the global cruise company owning six brands -- Celebrity Cruises, Royal Caribbean International, Pullmantur, Azamara Club Cruises, CDF Croisières de France and the joint venture TUI Cruises. Together, these six brands operate 41 ships and carry over 5 million guests annually. Fain became the cruise line’s Chairman and CEO in 1988. Prior to joining Royal Caribbean, Fain spent 13 years at Gotaas-Larsen Shipping Corp., a London-based owner and operator of cargo ships. Fain serves on the University of Miami’s Board of Trustees, board of the Posse Foundation and the Florida Council of 100. Fain is a former chair of the Miami Business Forum, the Greater Miami Convention and Visitors Bureau, the United Way of Miami-Dade and of the Cruise Lines International Association (CLIA), an industry trade association representing nearly 17,000 affiliated travel agencies and the bulk of the world’s cruise lines. In 2010, Fain was honored with a Lifetime Achievement Award by Travel Weekly, the national newspaper of the travel industry. In 2004, Fain received the Ultimate CEO Award from the South Florida Business Journal and accepted the Ellis Island Medal of Honor from the National Ethnic Coalition Organization. He was inducted into the South Florida Business Hall of Fame in October 2004. Fain was presented one of France’s most distinguished awards, the Chevalier de la Légion d’Honneur (French Legion of Honor), and was named Commander, First Class, of the Order of the Lion by Finland. He received the Anti-Defamation League’s 2000 Distinguished Community Service award, was named the 1999 Statesman of the Year by the Wharton School Club of South Florida, as well as the 1998 Humanitarian of the Year by the American Red Cross of Greater Miami and the Keys. Fain holds a B.S. degree in economics from the University of California at Berkeley and a M.B.A. from the Wharton School of Business at the University of Pennsylvania. Fain and his wife, Colleen, have four children and four gorgeous grandchildren. 74


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Royal Caribbean Cruises, Ltd. Adam M. Goldstein ~ President & COO Adam Goldstein was named President & COO of Royal Caribbean Cruises Ltd. in 2014. Goldstein oversees the corporation’s shared services portfolio including HR, IT, Safety & Environment, Supply Chain Management, Corporate Communications, Government Relations, Commercial Development, Risk Management and Guest Port Services. Goldstein has been with the company since 1988. Prior to 2014, he held the positions of President & CEO, Royal Caribbean International, Senior Vice President, Total Guest Satisfaction; Senior Vice President, Marketing; Vice President, Marketing; Vice President, International Sales and Marketing; Director, Market Development; and Corporate Secretary to Royal Caribbean’s Board of Directors. Goldstein served on the Board of Directors of the Travel Industry Association of America (TIA), now known as U.S. Travel Association, from 1993 to 2012. He was National Chair of TIA in 2001, and has been inducted into the Travel Industry Hall of Leaders. Goldstein served as Chairman of the Board of Trustees of Our Kids, Inc. from 2007 to 2009, a nonprofit with oversight responsibility for foster care and related services for approximately 4,000 children in Miami-Dade and Monroe counties. He currently serves on the Our Kids Advisory Board. In 1998, Advertising Age named Goldstein to the “Marketing 100,” the magazine’s annual roundup of the best and brightest American and international marketing minds. Goldstein graduated with honors from Princeton University, majoring in public policy at the Woodrow Wilson School of Public and International Affairs. He also has a law degree from Harvard University and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France. Goldstein and his wife have two children and live in Coral Gables, FL.

Roberta Jacoby ~ Managing Director, Global Tour Operations Roberta Jacoby, a cruise industry veteran, serves as the Managing Director of Global Tour Operations. In that role since 2014, Jacoby is committed to delivering the best destination experiences for our guests. Jacoby’s previous experiences with Carnival Cruise Line and Carnival Corporation as Senior Vice President of Hotel Operations, overseeing Seabourn Cruise Line are a guide to the Global Tour Operations Team as they seek new levels of profit through operational excellence. A recognized and highly respected hospitality and travel operations executive and corporate officer, Jacoby is well versed in both mass market and high end products. Roberta is also an officer on the Citizen’s Board at the University of Miami.



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Royal Caribbean Cruises, Ltd. Marc Miller ~ Senior Manager, Deployment & Itinerary Planning Marc Miller joined Royal Caribbean 11 years ago as an analyst in revenue management, but has spent the last 8 years as part of the itinerary planning team. He now leads a small team focused on planning all deployments and itineraries for Royal Caribbean International & Celebrity Cruises worldwide. Marc was also part of the original launch team for Azamara Cruises developing the new products and itineraries, and continues to support them in his current role. Marc is originally from Michigan and graduated from Michigan State University with Bachelors degree in Marketing. He later attended University of Miami where he completed a MBA with a concentration in International Business.

Dustin Nason ~ Director, Worldwide Port Operations Dustin Nason is the Director of Worldwide Operations for Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises, overseeing over 350 ports, in 92 countries, for 41 ships. In his capacity, Dustin oversees the management of the company’s global port agency network, all port relationships, day to day vessel port operations, and strategic port initiatives

Helen Panagos ~ Director, Global Product Development Helen serves as the Global Product Development Director of Global Tour Operations in Royal Caribbean Cruises, Ltd. She has a diverse background with more than 35 years of Cruise ShoreSide Operations along with Destination Product Development. Her career began with Celebrity Cruises where she moved up to Director of Reservations and Guest Services, with responsibility for following divisions: Retail and Group Sales, Guest Relations, Guest Services, Logistics and Land Operations. After 1998, she took on the role of VP of Shoreside Operations for both luxury brands, Cunard and Seabourn, under Carnival Corporation. She oversaw all guest service delivery touch points, from ship sales to destination product delivery. She was exclusively responsible for all the design and creative of all high end product and event planning. She joined RCCL 2011 and in her present role is responsible for Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises in their respective product design and development.



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Royal Caribbean Cruises, Ltd. Richard M. Pruitt ~ Associate Vice President Safety & Environmental Stewardship Since May 2003, Rich Pruitt has served as the Director, Environmental Programs at Royal Caribbean Cruises Ltd. He currently is responsible for developing corporate vision and strategic initiatives and setting policy for all environmental regulatory compliance and continual improvement operations for the company. Royal Caribbean Cruises Ltd. is a global cruise vacation company that operates Azamara Cruises, CDF Croisières de France, TUI Cruises, Celebrity Cruises, Pullmantur, and Royal Caribbean International. The company has a combined total of 38 ships in service and three under construction. In addition to having ships call on every continent in the world, it also offers land- and rail-based cruisetour vacations in Alaska, Asia, Australia, Canada, Europe, Latin and South America and New Zealand. Prior to joining Royal Caribbean Cruises Ltd., Rich served in the United States Air Force and the United States Coast Guard. Rich's marine safety career began in 1993, when he was assigned as a resident marine inspector at Colonna's, Norshipco and Newport News shipbuilding yards while assigned to the USCG’s Marine Safety Office Hampton Roads, in Norfolk, Virginia. In October 1995, he was selected to become the Chief, Port Safety and Security branch, and he held that job until 1997, when he was transferred to the position of South Florida Oil Pollution Planning Officer at MSO Miami. In 1999, Rich was selected to become chief of the USCG Passenger Vessel Control Verification Examination (CVE) School, where he directed the USCG's Center for Excellence for foreign passenger vessel examinations. As a senior marine inspector, Rich also served as the port state control program leader and casualty investigator, responding to serious marine accidents involving all types of casualties. Rich was selected to become the inaugural USCG Passenger Vessel Safety, Prevention and Mass Rescue Operations program manager at USCG headquarters, where he served until his retirement in 2003. Rich holds an Environmental Master of Business Administration degree from Florida Atlantic University. He also earned a Bachelor of Arts degree in Management from National Louis University and an Associate’s degree in Russian Interpreting from the Community College of the United States Air Force. Rich is a life long Florida resident, and he and his wife Margy live in Plantation, Florida. They have three children and four grandchildren.



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Royal Caribbean Cruises, Ltd. Nancy R. Ramos ~ Director, Shore Excursions Sales, Marketing & e-Commerce Nancy is a strategic marketer with extensive experience in the development of global marketing strategies and leading cross functional teams in the implementation of integrated marketing communications. She began her career with Royal Caribbean 12 years ago and has held various positions throughout this time. Prior to joining the Global Tour Operations team, Nancy served as Director, International Marketing where she oversaw marketing strategy and executions for Royal Caribbean‘s family of brands in 14 international markets. She and her team were instrumental to International's strategic growth and helped open offices in Australia, Brazil, China, France and Mexico. Prior to this role, Nancy managed Marketing Communications for Latin America and the Caribbean and worked very closely with the International Representatives in the region in building awareness for cruising as a vacation option and the advantages of cruising with Azamara Club Cruises, Celebrity Cruises and Royal Caribbean International. Nancy also worked for The Walt Disney Company in Orlando where she was responsible for US Hispanic and African American marketing and for AT&T in Puerto Rico and the US Virgin Islands where she oversaw marketing initiatives in the Caribbean and Latin America.

Miguel Reyna ~ Director, Port Business Development & Asset Management Miguel Reyna designs and implements port and mixed-use projects for Royal Caribbean Cruises Ltd (RCL); manages the commercial aspects of these projects; and oversees the financial performance and operations of RCL’s portfolio of port investments. Miguel and the RCL Commercial Development group design and implement large and small cruise infrastructure projects worldwide to support the deployment of the expanding RCL fleet. He participated in the development of the Historic Cruise Port of Falmouth, Jamaica, and the Roatan Town Center, a waterfront commercial village at the Port of Roatan, Honduras. Prior to joining RCCL, Miguel worked as a Senior Consultant specialized in business process reengineering and as a Capital Program Manager for the Metropolitan Transportation Authority of New York. Miguel joined RCL in 2001. Born in Peru, he holds a B.S. Degree in Industrial Engineering from the Universidad of Lima, Peru, a Master’s Degree in Policy Analysis from the Harriman School at the State University of New York, Stony Brook, and an MBA in Finance from the Stern School of Business at New York University.

Megan Shaw ~ Account Manager, Global Tour Operations Megan Shaw is the Account Manager for the Caribbean ports for the Shore Excursion Programs at Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Megan has been with the company for 23 years. She started in the Reservations Department, moving on to Group and Incentive Sales and then to the Shore Excursions Department, where she has held several roles since 1997.



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Royal Caribbean Cruises, Ltd. John F. Tercek ~ Vice President, Commercial and New Business Development Since 1999 John Tercek has created shoreside infrastructure projects and ventures to support Royal Caribbean Cruises Ltd.’s strategic growth objectives, including the development of port and commercial facilities. John Tercek was a partner in a Wall Street real estate investment firm in the 1980s before becoming a principal in several property development firms in the 1990s. His professional career includes financing and developing over US$1.5 billion of retail, residential and commercial properties, cogeneration power projects and port infrastructure projects in America, Europe and the Caribbean. Tercek holds a degree in economics from the University of Pennsylvania, and a J.D. degree from Fordham University Law School. He is a licensed attorney in New York State.

John Weis ~ Managing Director, TourTrek John Weis recently accepted the role of Managing Director of TourTrek. TourTrek is a newly created technology company, wholly owned by RCCL, which is focused on developing, marketing and selling land tour experiences in over 90 countries. John’s previous position was VP of Global Tour Operations for Royal Caribbean Cruises Ltd. In this role, John directed all aspects of the shore excursion operations worldwide for Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises. John joined Royal Caribbean in 1998 and successfully held a variety of executive positions in Accounting, Logistics, Private Destinations and Global Tour Operations. He was also involved in the Labadee redevelopment project, which included the construction of a pier and development of one of the first public/private partnerships with the government of Haiti. He was also assigned to the Clinton Foundation assisting in the reconstruction efforts in Haiti after the 2010 earthquake. In addition, John has played an active role as chair of the United Way Fund raising campaign at Royal Caribbean for two years and serves on the Audit Committee for Food For the Poor.

Penny T. Zeilman ~ Account Manager, Regional Product Development, Global Tour Operations With many years involved with dive travel as an owner of a PADI 5 Star Dive Center in Florida, Penny first surfaced in the cruise industry as Shore Excursion Manager for Commodore Cruise Lines. Following her onboard experience with Commodore, Penny moved to luxury lines as Shore Excursion Manager on Radisson Seven Seas Cruises, where she stayed through the brand change to Regent Cruises. Penny came ashore as Senior Travel Concierge with Regent to assist in the set-up and launching of this new and innovative concierge program. From Regent, Penny went on to Silversea Cruises where she spent several years creating new adventures for both the onboard programs as well as unique Concierge programs meeting the needs of individual travelers’ desires for intimate, exclusive programs. Penny joined the dynamic team at Royal Caribbean Cruises Ltd this past September where she enjoys the challenges of managing the ever-evolving tour programs for Royal Caribbean Cruises Inc., Celebrity Cruises and Azamara Club Cruises.



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Seabourn 300 Elliott Ave West • Seattle, WA 98119 • Tel: (866) 755-5619 • Website: www.seabourn.com

Seabourn is a company that provides ultra-luxury cruises on small, yacht-like ships to the most desirable destinations in the world. In the more than 20 years that Seabourn has served its guests, it has consistently been rated not only among the top cruise lines, but also among the world's premier vacation choices.

Seabourn Quest

The key features that set Seabourn apart from other cruise lines are: • A superior level of personalized service made possible by our smaller ships, • Elegant, spacious all-suite accommodations, • Superb cuisine served in a style matching the finest restaurants ashore, • Exceptional delivery of a wide variety of intriguing destinations.

Fleet Statistics



Year Built

Seabourn Legend Seabourn Odyssey Seabourn Quest Seabourn Sojourn Seabourn Spirit

1993 2009 2011 2010 1988


Pax Capacity 208 450 450 450 208

Tonnage 10,000 32,000 32,000 32,000 10,000

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TUI Cruises Anckelmannsplatz 1 • 20537 Hamburg | Germany• Website: www.tuicruises.com

TUI Cruises is a joint venture between TUI AG and the international cruise ship company Royal Caribbean Cruises Ltd. The company, which was founded in April 2008, has its headquarters in Hamburg and has offered cruise holidays for the German-speaking market since May 2009. With its premium all-inclusive concept, TUI Cruises targets primarily couples and families for whom freedom, space, quality and individual service is the focus. The numerous service restaurants, spa and sports facilities, personal Nespresso machines in the cabMein Schiff 3 ins, spacious balconies and relaxation areas on the deck ensure that a holiday with TUI Cruises refreshes both body and soul. The Mein Schiff fleet will be expanded with three new ships in 2015, 2016 and 2017.

Fleet Statistics Name

Mein Schiff 1 Mein Schiff 2 Mein Schiff 3



Year Built

1996 1997 2014

Pax Capacity

1,870 1,866 2,500


76,552 77,713 99,526

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TUI Cruises Tine Oelmann ~ Director Port Operations, Shore Excursions & Ground Operations Tine Oelmann has worked in the shipping business for more than 20 years. Starting working for ferry lines she changed to the German premium cruise line Peter Deilmann in 1993. After some years in Sales she changed to the Shore Excursion department. After 10 years she changed to the German port agency Sartori & Berger. The port agency offered a one-stop-shopping business including the classic agency service as well as ground handling and shore excursion services. As Manager Groundhandling & Shore Excursions Tine Oelmann developed and expanded the business continuously in 4 years handling nearly all cruise lines calling Germany. In April 2008 she joined the start up of the new branch TUI Cruises from the very beginning and is now responsible for all land based services as Director Port Operations, Shore Excursions & Groundhandling.

Jens Kroeger ~ Head of Shore Excursions Jens Kroeger has been with TUI Cruises almost from the very beginning. After first working experiences in the reservations department at Hapag Lloyd Cruises for 1,5 years, he joined their flagship MS Europa and discovered the world for more than 3,5 years working in the Shore Excursion Department. Returning to Germany with a vast and profound destination knowledge, he continued studying and finished his Bachelor of Tourism before commencing working for the Start Up enterprise TUI Cruises as Shore Excursion Manager. His appointment as Head of Shore Excursions followed in November 2011 and since then Jens has been responsible for all shore excursions, Bike and Golf excursions worldwide.

Nancy Rauter ~ Shore Excursion Manager Nancy Rauter has once absolved an apprenticeship as a travel agent. She has been working in travel agencies for 3 years. Since then she was interested in the Cruise line business. She wanted to develop and started studying at the University of Applied Sciences in Bremerhaven, Germany the course Cruise Industry Management and graduated with the Bachelor of Arts in 2009. Before and during her studies she used to work as a Tourguide three contracts on ships of the AIDA fleet. After her graduation from University she started a trainee program for six months at TUI Cruises in Hamburg in the Shore Excursion and Groundhandling department and got an employment afterwards. For the first 1.5 years she was responsible for Shore Excursions in Norway, Baltic Sea and Great Britain such as passenger turnarounds. After the department grew bigger Nancy decided to stay with Shore Excursions and is now responsible for the purchase of Excursions in the Caribbean, Canary Islands, Portugal, Senegal and Cape Verde Islands.

Thomas Rucht ~ Head of Port Operations Thomas Rucht, State-certified business economist, was trained in the hospitality industry and started his seagoing career with Hapag-Lloyds elegant liner EUROPA. After this, he changed to Viking River Cruises for some seasons. Overall, he has worked in the Cruise and River Cruise Industry for more than 15 years. Before joining TUI Cruises in April 2009 he was doing recruiting for top level positions on board major cruise lines. Thomas currently holds the position of Head of Port Operations at TUI Cruises.



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Profile for Florida-Caribbean Cruise Association

2014 FCCA Cruise Industry Profiles  

The 2014 FCCA Cruise Industry Profiles features a who’s who in the cruise industry and contains cruise executive profiles and information on...

2014 FCCA Cruise Industry Profiles  

The 2014 FCCA Cruise Industry Profiles features a who’s who in the cruise industry and contains cruise executive profiles and information on...

Profile for fcca