WEST INDIAN COMPANY
GALLOWS BAY DOCK
A GREAT CRUISE STARTS WITH A GREAT PORT. OR FOUR. Head toward a cruise destination both you and your passengers will appreciate. The four ports of the U.S. Virgin Islands offer well-established cruise destinations with newly renovated and fully appointed facilities. Additionally, St. Croix offers highly efficient bunkering services. Plus, our white sand beaches, turquoise waters and picturesque towns offer all the island experiences your passengers are looking for. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.
ÂŠ2013 U.S. Virgin Islands Department of Tourism
By land or by sea.
DOMINICAN REPUBLIC HAS IT ALL
FLORIDACARIBBEAN CRUISE ASSOCIATION
THE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE Fourth Quarter 2013
Micky Arison Chairman Carnival Corporation
19 FCCA Foundation Delivers Holiday Cheer and Festivities to Deserving Children
Karl L. Holz President Disney Cruise Line 22 20th Annual FCCA Conference and Trade Show: A Success for Colombia and All Attendees
Richard E. Sasso President & CEO MSC Cruises (USA) Inc. Kevin Sheehan FCCA Chairman, President & CEO Norwegian Cruise Line
Cover photo: Baie de Terre de Haut – Saintes
Stephen A. Nielsen Vice President, Caribbean & Atlantic Shore Operations Princess Cruises
Adam Goldstein President & CEO Royal Caribbean International
10 Cruise Industry News & Platinum Highlights
27 2013 FCCA State of the Industry Keynote Address: “Destination’s Role In Product” By Wendy Beck, Chief Financial Officer and Executive Vice President, Norwegian Cruise Line 31 Standing out from the Crowd… By Beth Kelly Hatt, Aquila’s Center for Cruise Excellence
62 Faces in the Industry 37 St. Maarten: Host Destination for FCCA’s 2014 Conference & Trade Show
Omari Breakenridge Director, Communications & Design Terri Cannici Vice President, Operations Adam Ceserano Senior Vice President
Nathalia Gomez Membership Administrator
St. Croix in Living Color
James Kazakoff Manager, Event Operations
Dominica Caters to Cruise Passengers and Lines
Jessica Lalama Executive Assistant
Royal Caribbean International Expands Innovations and Guest Experiences on New
Justin Paige Manager, Communications, Research & Marketing
Oasis-Build and Quantum-Class 47
Carnival Cruise Lines’ Totally Transformed Carnival Sunshine Debuts in New Orleans
Michele M. Paige President Florida-Caribbean Cruise Association (FCCA) 11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026 Phone: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: email@example.com Cruising Magazine © 2013 ~ All Rights Reserved. Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited. To subscribe or change your address, please send requests to firstname.lastname@example.org
FCCA Member Lines AIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn • TUI Cruises The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information, services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.
Fourth Quarter 2013 • Cruising Magazine 5
President’s Letter “Growth is never by mere chance; it is the result of forces working together.” - James Cash Penney A new year often prompts us to reflect on the past and look to the future. It forces us to focus on our expenses, successes, failures and new and old opportunities while considering our strengths and weaknesses.
Michele meeting with Hon. Ted Richardson, Minister of Tourism, Economic Affairs, Transportation and Telecommunication, St. Maarten
Hopefully you see mostly successes and strengths and have ways to further build on them, but it can be equally important to bulk up our weaknesses. And there is always room for opportunities and improvement; after all, even the strongest muscles benefit from new exercises.
However, it is not through sudden, drastic change that true progress is made, but through long-term planning, goals and adaptation to the market. This is the foundation most businesses are built on, and our fundaments cannot change. They should merely expand, and one of the best ways for such expansion is through partnerships and inside access and information to the inner workings of an industry. This is what the FCCA offers through its numerous events, access to member lines and executives, up-to-date information and trends, and much more. You can read about some of these resources and opportunities in this edition of Cruising, such as gaining insight from pieces on the 20th annual FCCA Conference & Trade Show, which took place in Cartagena de Indias from September 30 – October 4, 2013 and had these objectives in mind with its meetings, workshops, functions and much more. Other articles in this magazine grant insight from FCCA Member Line executives and partners, such as Norwegian Cruise Line’s CFO and executive vice president, Wendy Beck’s, the state of the industry address; a piece by Aquila Center for Cruise Excellence’s Beth Kelly Hatt, which is a must-read for any tour operator; and articles discussing new-builds, revitalizations—and the increased capacity and innovation—from Carnival Cruise Lines, Norwegian Cruise Line and Royal Caribbean International. Also highlighted are other past and upcoming FCCA successes, like the Holiday Gift Project, which delivers thousands of smiles to underprivileged children, and a spotlight on St. Maarten, the host destination for the 2014 FCCA Conference & Trade Show. So take a minute or hour to learn some of what the FCCA and its partners can offer to help you build strength, even from weakness. During this time of reflection, think about how the FCCA can help you grow and move forward through its opportunities, relationship building, inside access and knowledge of the industry’s inner-workings. Respectfully yours,
Michele M. Paige President FCCA Fourth Quarter 2013 • Cruising Magazine 7
Discover a place where tourists become travelers. And schedules are optional. Here, destinations can be located by map, but only found with the soul. The true Belize is discovered when you leave expectations behind, and simply be.
Cruise Industry News & Platinum Highlights Bonaire Goes ‘Platinum’ with FCCA
A delegation from Bonaire led by Mr. Ethsel Pieternella, director of Tourism Corporation Bonaire, reported successful results from its participation in the 20th Annual FCCA Cruise Conference & Trade Show. The successful attendance also included the announcement of the new Platinum Membership status for Bonaire within the organization. For the current 2013- 2014 peak winter cruise season, Bonaire is projecting approximately 170,000 passenger arrivals, which is an increase of 20,000 passengers compared to the previous high season. They anticipate 200,000 – 250,000 total passenger arrivals for the 2015 - 2016 season. With two cruise ship piers, Bonaire has the capacity to berth two large ships simultaneously. Additionally, Bonaire is considering the arrival of approximately 30,000 extra passengers in the low season of 2015, which runs May through October. “This year’s show has afforded us tremendous opportunities, from meeting with top executives of various cruise lines to attending networking functions. We were able to promote Bonaire as a viable and enticing cruise tourism destination,” commented Mr. Pieternella. “Extra one-on-one meetings and exclusive access that are benefits of our new Platinum status provided us with additional platforms for discussing the island’s cruise sector and our commitment to its further growth and development.” Appointments were 10 Cruising Magazine • Fourth Quarter 2013
secured with Royal Caribbean Cruises, Ltd., and Celebrity Cruises, Carnival Cruise Lines, TUI Cruises, Princess Cruises and Norwegian Cruise Line. Bonaire has recently undertaken a complete upgrade of Plaza Wilhelmina, located at one of the island’s cruise piers. There are also numerous bars, shopping and dining outlets in and around the Plaza as well as a wealth of island excursions available to cruise visitors—both above and below the water.
The hour-and-a-half-long journey includes a spectrum of color as one glides above groves of Guavaberry trees. If you’re lucky, those waiting for you on the ground will greet you at the finish line with a bucket of freshly picked fruit. Dominican Republic Hosts Cruise Presentation in Miami to Promote Santo Domingo
High Flying in the British Virgin Islands
Suspended above the towering trees and hilltops on the mountainous island of Tortola are nine unique traverses stretching between Mother Nature’s sturdiest support system: timber. Double hook lines and traverses comprise an exhilarating canopy tour, a new island adventure and attraction in the British Virgin Islands. Built amongst the most vivid greenery in the Caribbean, the Original Virgin Canopy Tour—owned and operated by Shirley Co. & Ltd.—is an adrenaline rush for those seeking to fly through the skies on an eco-friendly excursion. Elevated approximately 920 feet above the ground, participants can grasp the sun, sand and sea via this breathtaking aerial perspective that includes views of nearby St. Croix, Norman Island, Peter Island, Deadman’s Chest, Flannigan Island and Anegada.
With the objective of positioning Santo Domingo as the cruise capital of the Caribbean, The Dominican Republic Ministry of Tourism, Sans Soucí Ports and the Hotel Association of Santo Domingo hosted an event in Miami with cruise lines top executives, tour operators and industry press to showcase the destination’s port facilities, hotels and attractions. Bearing the slogan “Santo Domingo has it”, these organizations showed guests the marvels of the oldest capital in the New World, considered an elite Caribbean destination for its potential and uniqueness. The presentation was made to the beat of Dominican jazz and a set depicting Santo Domingo’s charm and feel. The potential of the Dominican capital was showcased in detail, highlighting its allure: beaches, natural attractions, history, entertainment, music, sports and golf, dining, shopping, hotel accommodations, events and conventions, and two modern cruise terminals.
Cruise Industry News & Platinum Highlights The presentation also featured the exclusive excursions program for segmented cruise travelers, views of the city and historical, cultural, ecological, adventure and sports tours. What’s New in Grenada’s Tourism The Grenada Board of Tourism is implementing a new strategy to bring structure and cohesion to the island’s tourism industry. It will reposition the Grenada tourism industry to take advantage of the new opportunities that are anticipated as the global economy rebounds. December 16, 2013 will mark the commencement of the Grenada Tourism Authority. It replaces the 22-year-old Grenada Board of Tourism. De Couvrez Spice Island Petting Zoo is a newly established attraction next to the Cabier Ocean Lodge in Crochu, St. Andrew. It is already gaining notice for its donkey rides and more than 60 animals. Hotel News Sandals Resorts International is on target to expand its offerings through the Sandals La Source Resort, which is scheduled to open on December 12, 2013 with 225 rooms. A news release from the Grenada Government speaks of the possibility of 3 five-star hotels being built on the Grand Anse Beach within the next 3 years. Egyptian billionaire and businessman Naguib Sawiris is in discussion with the government to invest in the island’s tourism sector. Work continues on the construction of 265 units at the Bacolet Bay project on the eastern coast of Grenada. Presently, 7 units are being built. More than 100 units have already been reserved by potential buyers.
La Luna continues its expansion project of 35 rooms being added in the form of 7 villas. The Grenada Grand Beach Resort has been renamed and rebranded on the basis of its affiliation with the Radisson Hotels & Resorts brand. It is now referred to as the Radisson Grenada Beach Resort.
cess of the tourism industry and will continue to strive to be among the world’s leading excursions. Guadeloupe Islands’ News of the Season!
Dolphin Cove Expands to Grand Turk
The 2013-2014 cruise season will be one of the best of the French Archipelago of Guadeloupe Islands!
With three world-class operations in Jamaica and one in Grand Cayman, Dolphin Cove is proud to be expanding into Grand Turk. This park will boast our signature all natural dolphin lagoons. Here, guests will have the unique opportunity to interact with fascinating dolphins, gentle stingrays and fearsome sharks! We plan to open by December 2014! Dolphin Cove, the Caribbean’s # 1 attraction, is also proud to have been awarded the Caribbean’s Leading Adventure Tourist Attraction for 2013 by the World Travel Awards. With this award Dolphin Cove is pleased to boast being a third-time winner of the World Travel Awards, after being awarded the Caribbean’s Leading Adventure Excursion Operator in both 2011 and 2012. This is truly a great honor that Dolphin Cove attributes to their many supporting partners and well-trained employees. Dolphin Cove is committed to the suc-
• We will receive over 300,000 passengers from many several cruise lines, such as Costa Crociere, MSC Crociere, Norwegian Cruise Line and Carnival UK. • Guadeloupe Islands: Europe’s homeport in the Caribbean! • 2 ships homeporting—Costa Mediterranea and Costa Magica ! • 1 ship interporting—MSC Musica, bigger than last year! • 2 million US dollars will be invested for a new cruise terminal! The Port of Authority made a big investment to build a second cruise terminal with optimal facilities to receive the cruise lines in the best conditions. The work is completely finished and will be open at the end of November 2013. - Special training to improve services! The Tourism Board is working on several programs to train guides and taxi drivers; to improve our welcome; and give to the passengers the best services. Fourth Quarter 2013 • Cruising Magazine 11
Cruise Industry News & Platinum Highlights Guatemala Promotes Clean Tourism and Names Tourism Ambassador
During the month of October, Guatemala Tourism Board (INGUAT), Empresa Portuaria Quetzal and Guatemalan Olympic delegates held a special event to promote clean beaches, recycling, litter-free environments and tourism destinations. They gathered at the cruise terminal at Puerto Quetzal and at the beach of Puerto de San Jose, where Erick Barrondo, Guatemala Olympic silver medalist, London 2012, was named tourism ambassador by INGUAT. Important sport figures, local authorities, members of the Guatemalan Olympic delegation, and general public attended the event, where they heard Erick Barrondo speak about the importance of keeping clean beaches, green area and tourism destinations free of litter. During this event neighbors were invited to be part of the local committee in charge of implementing and following up good practices and attitudes towards clean beaches and cruise destinations. After the event bumper stickers with the legend “Turismo por Tradición – Porteño de Corazón” were given out. Fidelio Cruise Completes Second “Live” Installation Aboard Hurtigruten Vessel The MS Polarlys, the second of twelve vessels in Hurtigruten’s fleet, went “live” with new software installations from German cruise IT specialist Fidelio Cruise on September 10th. She 12 Cruising Magazine • Fourth Quarter 2013
is the second vessel in the Norwegian coastal cruise company’s fleet to have Fidelio Cruise systems installed, following the first IT upgrade onboard the MS Kong Harald in January 2013. The company’s ten other vessels are due to have similar installations between now and the end of 2014.
support the destination’s offerings. This was the first of 64 ships expected to arrive in the port city, 12 percent more than last year. Costa Rica also announced a cooperative partnership with Royal Caribbean Cruise Lines, as well as a Mesoamerican regional agreement that has been implemented.
The installation process involved replacing Hurtigruten’s previous shipboard systems with Fidelio Cruise software, enabling significantly more functionality onboard the vessels and providing the potential for improvements to both operating efficiency and passenger service levels.
For the first time, countries in the region have developed a partnership with cruise lines worldwide to introduce new routes throughout the Pacific. The new route, named Amazing Pacific begins in Janaury 2014. Costa Rica has a port in Limon on its Caribbean side and two on the Pacific, Caldera and Puntarenas.
Ms. Sigrid Hov Fodnæss, Hurtigruten’s ICT Project Manager, comments: “We are pleased with progress to date, and we have already been able to demonstrate how this innovative IT can help to improve onboard and shore-side operations. We look forward to completing the remaining installations in the months ahead.”
For more news www.VisitCostaRica.com.
Onboard Media Unveils Latest Editions of Lifestyle Magazines for 2013-14 Caribbean Season
Costa Rica Kicks Off an Amazing Cruise Season
Costa Rica is strengthening its cruise industry. “We have concentrated our efforts on improving port infrastructure and amenities available to passengers,” said Allan Flores, minister of tourism, Costa Rica Tourism Board. The arrival of Princess Cruises’ Island Princess to the Port of Limón marked the start of a cruise season filled with new arrivals, partnerships and improvements that
Exclusive interviews with basketball superstar Dwyane Wade, Hollywood Alister Jessica Alba and environmental advocate and grandson of Jacques Cousteau, Philippe Cousteau Jr., are examples of the rich content found in the latest editions of Discover Style created for Princess Cruises and Style for All created for Carnival Cruise Lines by Onboard Media. Along with interviews and articles on fashion, wine and culture, there are pages of shopping inspiration featuring custom onboard photo shoots showcasing products sold in the cruise lines’ onboard shops. The mag-
Cruise Industry News & Platinum Highlights azines have also gotten deluxe treatment with a new larger format and paper upgrade.
Most Imaginative Bartender Finals in Las Vegas, where she met 50 worldclass bartenders also vying for the title.
Discover Style and Style for All are annual lifestyle magazines featuring trends in fashion, jewelry, food and culture published by Onboard Media, a leading provider of customized, integrated media for the global travel industry. The magazines are designed to inspire readers to shop while cruising and are created in collaboration with the cruise lines and the Onboard Media sales team, ensuring all advertisers are properly featured. www.onboardmedia.com
The 9th Bacardi Cruise Competition is set to launch in December 2013, with thrilling new twists inspired by Ford’s experience. Check in for updates on the competition at Bacardicruisecompetition.com. Progreso Expands Terminal Services
8th Annual Bacardi Cruise Competition Winner Savors the Taste of Victory The Port of Yucatan (Progreso) is currently offering a better experience for cruise lines by integrating new attractive services, which include accessibility for hull cleaning works, mooring and unmooring of food supplies and incineration services for organic waste disposal. Winner for a second consecutive year, Adri Ford of Carnival Cruise Lines has had an extraordinary cocktail journey since she was named the 8th annual Bacardi Cruise Competition’s Bartender of the Year. Her winning recipe, the Bacardi® Oakheart Caribbean Hideaway, featured the exotic combination of basil, pineapple, lime and monin chipotle and was inspired by the essence and flavors of the Caribbean. As Bartender of the Year, Bacardi Travel Retail sent Ford to Tales of the Cocktail in New Orleans to expand her education and perspective on the art of mixology. With excitement still lingering, Ford then participated in the GQ
The Port has also been working on new projects that include the refurbishment of the handcrafts market, the construction of a new beach tourist corridor and the upcoming opening of a new beachfront marketplace. The Port of Yucatan is not only the Gateway to the Mayan World; it has a strategic location in the Yucatan Peninsula, connecting with main US ports in just a few hours. It is considered the 6th largest cruise port in Mexico, equipped with all necessary amenities for visitors and cruise lines, such as: shops, tour guides, bars, taxi services, immigration offices, customs facilities and more.
Acapulco Invests $200 Million in Renovations Acapulco, Mexico’s largest and most dazzling seaside resort, is investing $200 million in the renovation and revitalization of its Traditional Zone, Acapulco’s most celebrated and iconic neighborhood and home to the legendary La Quebrada cliff divers, the Hotel Flamingos and the retro-chic Hotel Boca Chica. As part of the revitalization project, the Port of Acapulco has made improvements to the walkways for embarkation/debarkation. The sidewalks in the downtown area have been widened to accommodate visitors in wheelchairs and prepare for the new state-of-the-art destination-wide transportation system known as ACABus, which will provide service from the Traditional Zone to the Diamante Zone and is expected to launch in 2014. Also new for cruise passengers is the famous House of Winds. The home of Dolores Olmedo—close friend of celebrated Mexican muralist Diego Rivera—is officially open to the public. This is one of the most important cultural attractions in the destination, as it houses the last 6 murals by Rivera, including a naturally colored Aztec serpent mosaic on the mansion’s façade. For more information on Acapulco, please visit http://acapulco.triangulodelsol.travel/. Balmoral Island: The Place Where Heaven Touches Earth
Cruise Industry News & Platinum Highlights There is one destination that will put a smile in your soul that will last forever: Balmoral Island. Here dolphins are kings, and you can touch, play and swim with them. You will have the time of your life! Sun will caress your skin as you relax and sip on one of the many tropical drinks in our cabanas, pool, or paradisiacal beaches. Snorkeling will open your eyes to the best underwater surprises you can imagine. Our stingray encounter will put you side-by-side with these exotic creatures in a wave of excitement. Come visit us. Let us show you the place where everything seems to be surreal—where dolphins are kings, and you are part of their court; a unique place where heaven touches earth. Say no more; come to Balmoral Island.
China and only the third Atlantis worldwide.
corporate professionalism and safety culture.
Overlooking the stunning South China Sea, Atlantis will offer a sense of aweinspiring discovery, encompassing over 62 hectares of unparalleled excitement and larger than life experiences, revolutionary water play in Aquaventure Waterpark, exotic marine exhibits and incredible dining experiences. Already a leading holiday destination, the island will be transformed into the new center for entertainment in China with the addition of this new trailblazing landmark. Architectural and conceptual planning is underway for Atlantis, Sanya Hainan and construction will begin by the end of 2013 and will be complete in 2016.
Trinity also received the prestigious Gold Rating from ARGUS International. Argus is the only rating system in the industry that provides an independent, third party, factually based rating on an operator’s actual safety history. Only those companies that meet ARGUS high safety standards receive ARGUS Ratings. Argus Rating recognition provides clients the information needed to make informed decisions and manage risk when selecting an aircraft operator.
For more, please visit: www.atlantissanya.com
FONATUR Operadora Portuaria, S.A. de C.V. has good news from its ports’ administrations:
Trinity Announces Exciting Changes
The Iconic Atlantis Resort to Open in Sanya on Hainan, PRC
Fosun International Limited (together with its subsidiaries, “Fosun”)— the leading non-state owned enterprise in China—has entered into an agreement with Kerzner International Holdings Limited (“Kerzner”)—a leading international developer and operator of destination resorts, casinos and luxury hotels—for a new, cutting-edge Atlantis resort along the Haitang Bay National Coast. This will be the first Atlantis resort in 14 Cruising Magazine • Fourth Quarter 2013
Trinity enters into the fourth quarter with some exciting new changes. Trinity’s new hangar located at Fort Lauderdale Executive Airport is nearing completion. The 10,000-squarefoot hangar’s completion is expected by the end of 2013. This October Trinity received IS-BAO Level 2 Accreditation. The International Standard for Business Aircraft Operations (IS-BAO) is a worldwide aviation organization that gives credentials only to companies that meet IS-BAO’s high standards of
The Port of Cabo San Lucas now has a Crew Club, which is a space designed for the cruise crewmembers to rest on land. The idea is to offer one more service to the cruise lines and strengthen its commitment with characteristic quality and attention. Cabo San Lucas offers free WiFi Internet connection to increase comfort while at the port. An additional network has information of local service providers and brands, products and service promotions to cruisers, crewmembers and visitors. Another reason to visit the Port of Huatulco is the Copalita EcoArcheological Park, located just 15 minutes from the docking area.
Cruise Industry News & Platinum Highlights Copalita, is the newest attraction of Huatulco, with a completed first phase consisting of rescued temples, ruins, and a ball game patio dating back to the Pre-Classic and Post-Classic (400 BC1521 AD) period. The park also offers a museum, cafeteria, and a complementary visitor’s post. Thomas Kenna Elected AACCLA Vice-Chair
Former president of the Panama Chamber of Shipping (2003-2005) and the American Chamber of Commerce (2009), Thomas Kenna, was elected to the position of vice-chair of the Association of American Chambers of Commerce of Latin America & the Caribbean (AACCLA) during the recent Board of Governors meeting held in Washington, DC. Thomas has served three consecutive terms as vice president of AACCLA’s Governing Board. Thomas is president and director general of Panama Canal Railway Company, a longstanding FCCA Platinum Member. For nearly a century, the American Chambers of Commerce (AmChams) have been one of the most influential voices of U.S. business in Latin America and the Caribbean. Today joined under AACCLA, these 23 AmChams represent more than 20,000 companies and over 80 percent of all U.S. investment in the region.
Acting in partnership with the U.S. Chamber of Commerce—the world’s largest business federation—AACCLA has become a premier advocate for U.S. business in the Americas. AACCLA’s mission is to promote trade and investment between the U.S. and the countries of the region through free trade, free markets, and free enterprise.
If you arrive on a cruise ship, Margaritaville is only a short 10-minute ride from any pier or even walking-distance from Punta Langosta Pier. The weather is here! Playa Mia Grand Beach & Water Park expands
Jimmy Buffett’s Margaritaville Cozumel: Live a Whole Experience While on the Island
On the beautiful island of Cozumel, and over the turquoise crystal-clear Caribbean waters of Mexico, you will find one of Jimmy Buffett´s best locations. Stunning view, great food, amazing cocktails and free snorkeling. Part of the international phenomenon started by the famous US singer-songwriter, you will find great entertainment, a big dining area and an excellent variety of live sports broadcasting. Towels and swimming for the deck and water park are also free. You can lie in the sun and hold up your hand when you’re thirsty, or join in the party action. Getting too hot? Go for a swim!
In a continuous growth impulse, Playa Mia Grand Beach & Water Park expands its fun-filled offer with a new attraction, the amazing Floating Park! The biggest floating attraction in the Caribbean and the only of its kind in Cozumel, this new addition to Playa Mia’s variety of included amenities aims for the adrenaline seekers. Kids can enjoy bouncing on the inflatable trampolines, launch off using the water catapult or sliding down the aquatic iceberg, the ramp makes it easy to get back on “The Floating Park”. With many projects to come, Playa Mia not only remains in the forefront of the tourism offer in Cozumel, but also continuously sets new standards of quality and entertainment for all of our guests. Stand by for the unveiling of Playa Mia’s new project to be launched in the upcoming months! At Playa Mia Grand Beach & Water Park, the fun never ends! Fourth Quarter 2013 • Cruising Magazine 15
THERE’S A REASON IT’S CALLED THE CRUISE CAPITAL OF THE WORLD. IT IS.
Modern cruising was invented at Por tMiami. Today, we are the global headquar ters for the world’s largest cruise lines and proud to be the home por t of the world’s most exciting and modern cruise ships. For itineraries to the Bahamas, the Caribbean, Mexico, and beyond, Por tMiami will always be the Cruise Capital of the World! For more in f o r m a t i o n , p l e a s e v i s i t w w w.mi a mi d a d e.g o v/ p o r t mi a mi
Mount Pelée is just one of Martinique’s many attractions! Find your perfect day trip at martiniquepro.org/cruise '-&63%&4$"3"£#&4
FCCA Foundation Delivers Holiday Cheer and Festivities to Deserving Children
or the past 18 years, the Holiday Gift Project has given underprivileged children a chance to celebrate the holiday season. The FCCA Foundation comes together with the FCCA Member Lines and its crews, along with many within the partnering destinations, to bring presents and holiday festivities to deserving children.
“It’s important to take care of children in need, and it’s gratifying to see the Foundation continue to grow and partner with charities who have children that are counting on them for some holiday cheer.” – Kevin Sheehan, FCCA Chairman & Norwegian Cruise Line CEO shout out with glee because of this project.
“We are pleased of the good work that the FCCA Foundation has been doing for the past 18 years,” said Kevin Sheehan, CEO of Norwegian Cruise Line and chairman of the FCCA. “It’s important to take care of children in need, and it’s gratifying to see the Foundation continue to grow and partner with charities who have children that are counting on them for some holiday cheer.”
The FCCA Foundation contributes gifts that were selected for age groups and genders by the destinations. Member Lines then loaded the gifts onboard their vessels, serving as Santa (some of which actually dressed as Old St. Nick) as they brought the gifts to the partnering destinations, where holiday parties and festivities were set up to deliver the presents, smiles and holiday cheer.
In December 2013, nearly 7,000 children throughout 33 Caribbean and Latin American destinations will truly
“On behalf of all of us at Princess Cruises, we are honored and privileged to bring a little holiday cheer into the
lives of some of those who could use a little cheer, especially at this special time of the year,” told Stephen Nielsen, vice president, Caribbean & Atlantic shore operations, Princess Cruises. It is true that the cheer is needed and appreciated by all, even those assisting. How could they not cherish delivering a toy and smile to a child who would have no present otherwise? “I can say that St. Maarten is very grateful to the FCCA member lines for the many years they have been bringing holiday cheer to the faces of our children. We have coordinated and particiFourth Quarter 2013 • Cruising Magazine 19
pated in the Holiday Gift Program for over 10 years, and we find it to be a very worthy cause. In more recent years, the inclusion of the Disney Characters have taken this event to an even higher level, particularly for those underprivileged kids who may never get the opportunity to visit Disney World,” told Gus Priest, director of product development cruise and visitor services for St. Maarten. Priest touches on some of the importance behind the festivities and why it is such a moral success for all involved— it simply let kids enjoy being kids, a concept that seems simple, but is mostly unknown to children in the shelters and homes that the project benefits. But that is why this project exists, and its importance is shown in every smile. Michele Paige, president of the FCCA, also recognizes this: “The FCCA Holiday Gift Project brings happiness to children who truly deserve it. The cruise industry is proud to give back to the communities of the destinations we 20 Cruising Magazine • Fourth Quarter 2013
call, and I cannot think of a more rewarding way than bringing cheer and aid to children who need it.” Margaret Jones, manager of visitor relations for Jamaica Tourist Board, observed this as well when explaining the project and its long history in Jamaica: The FCCA Holiday Gift Project has brought smiles to the faces of hundreds of Jamaican children. Since its inception, the FCCA has lived up to its commitment....providing toys for the children who are less fortunate. Over the years, the Ministry of Tourism and the Jamaica Tourist Board have joined with the FCCA and its member lines to make the gift giving a wonderful experience. Each year, the selected children are feted and fed! They are entertained, and the “icing on the cake” is getting their gift from “Santa!” We at the Jamaica Tourist Board have been the facilitators of this wonderful event, and each year we look forward to
working with the FCCA to make this a great experience for the children. It is certainly clear that the gifts are selected with great thought and care each year, and the squeals of delight from the children tell of their happiness. The FCCA Gift Project has definitely been a wonderful expression of reaching out and working with the ports and communities that its Member Lines visit through the year. The experience of attending a Christmas party on a cruise ship is as exciting as it gets; for these children it’s pure joy. This also encapsulates the overall purpose of the FCCA Foundation exists— to improve the lives of those less fortunate throughout the Caribbean and Latin America, primarily for children’s causes. Every smile is a reminder of this mandate and is more than worth the over $3 million provided for causes and projects like these over the Foundation’s 20-year existence.
20th Annual FCCA Conference and Trade Show: A Success for Colombia and All Attendees
he 20th annual FCCA Conference & Trade Show attracted over 1,000 professionals from throughout the cruise industry and the private and public sectors of cruise destinations, along with anyone looking to extend their contact base, reach and/or knowledge in the industry. The audience assembled in Caragena de Indias, Colombia from September 30 – October 4, 2013 for a four-day span of hands-on and engaging meetings, functions and workshops with the prestigious crowd of nearly 100 cruise executives, presidents and CEOs, as well as the trade show itself, which presented the chance to capture the audience of the Caribbean’s largest cruise conference and trade show. 22 Cruising Magazine • Fourth Quarter 2013
One-on-one meetings offered attendees a chance to pick the brains of and pitch products to cruise executives from various departments, including operations, purchasing, marketing, and shore excursions. Attendees are allowed three separate one-on-one meetings with cruise executives that they select, allowing prime face time with some of the cruise line’s most important decision makers—those that decide what goes onboard and where ships call. This grants one of the best opportunities to provide input on how to increase cruise industry business, or simply share their business model. This is perhaps why Mathew Sams, vice president of Caribbean relations for Holland America Line said, “To me, the Conference was memorable, kind of a give-and-take experience, sharing each others’ ideas and perceptions.”
However, the ceremonies and evening functions could have also led to some of these exchanges. Proexport Colombia proved the answer was Colombia to the question of who could create such stunning settings, complete with traditional music and food. Yet the engaging environments offered more than pure amusement; they gave additional chances to target the cruise executives and other industry players to foster communications and develop valuable business relationships. Additionally, attendees could connect with the prominent stakeholders in attendance, including successful tour operators, destinations’ private sectors—complete with their ministers—and even the president of the Republic of Colombia, His Excellency Juan Santos Calderon, who opened the Conference. And information also proved valuable with the keynote State of the Industry Address by Wendy Beck, CFO and executive vice president of Norwegian Cruise Lines.
Workshops granted insight into the current trends of the cruise industry and the Caribbean and Latin American region. Panels of cruise executives and knowledgeable field leaders shed their wisdom and advice in topics including a itinerary planning and how to increase destinations’ calls; development of destinations’ brand identity; customer satisfaction and marketability; critical elements of shore excursions’ service and safety; and a CEO/presidents roundtable that focused on the latest and upcoming trends through vetted audience questions. The annual FCCA Trade Show offered exposure to over 100 companies, giving them the stage for the audience of the cruise executives, presidents and CEOs, as well as the attendees themselves. This publicity offered a unique, tailored approach to this exclusive crowd focused on doing business with the cruise industry. After all, many executives use the event as an annual opportunity to source new business and Fourth Quarter 2013 • Cruising Magazine 23
expand existing business. This focus led to a great diversity of exhibitors, from tour/port operators and countries’ tourism companies to mattresses and produce. And there was increased attention and attendance for specialized pavilions—designed for a destination to come together as one entity to present their numerous destination products, stakeholders, infrastructure and more. Indeed, the FCCA Conference and Trade Show again granted the best chance for entities doing or wishing to do business with the cruise industry to increase their contact base with cruise executives; present their destination or product; and learn what cruise lines seek in shore excursions, products, services, destinations and ports of call. It helped attendees establish a clear vision that will map the road to success in future dealings with the cruise industry, all while showing Colombia’s answers to tourism.
24 Cruising Magazine • Fourth Quarter 2013
“The FCCA Conference & Trade Show is truly our most important event,” told Michele Paige, president of the FCCA. “It gives attendees a chance to meet with, learn from and display their product to some of the most influential people in the industry, all while having a wealth of other networking and informational opportunities.” In all, the direct line of communication to and insight from the FCCA Member Line representatives is the Conference & Trade Show’s most important feature and inherent in all its proceedings. The FCCA prides itself in joining cruise destinations’ private and public sectors with FCCA Member Line executives. It is a symbiotic relationship between them; the more that the destinations and companies progress and learn about the industry, the more that the industry is able to grow and thrive. The FCCA promotes this mutually beneficial connection in most of its operations, and it will offer the same opportunities and advantages during the 21st annual FCCA Conference & Trade Show in St. Maarten from October 6 – 10, 2014.
STATe o F The In duSTr y
“Destination’s Role In Product” By Wendy Beck, Chief Financial Officer and Executive Vice President, Norwegian Cruise Line
Thank you [Michele]. It’s an honor and a pleasure to be here tonight. I’d like to start off by thanking the FCCA for inviting me to speak at this 20th annual conference and trade show. I’d also like to thank our hosts, Proexport Colombia for their hospitality and generosity. Cartagena is an incredible locale for this conference and the city encompasses much of what makes Caribbean destinations so special: a rich history along with a mix of cultures bound together by a long tradition of warmth and hospitality. I was asked by Michele to speak to you today about the important role destinations play in the cruise industry. All of us in this room know how important stimulating, enriching and entertaining ports of call are to the cruise industry’s overall product offering and guest experience. It’s a symbiotic and mutually beneficial relationship. Cruise lines would not exist if there weren’t interesting destinations for guests to visit. And destinations rely on cruise lines to bring guests who, when presented with a memorable experience, are apt to return on a dedicated visit. This relationship will only blossom further as the industry
“Whichever way you look at it: whether in terms of the number of brands, the amount of capacity, the quantity of guests or, most relevantly, the increase in feasible destinations…cruising is growing.” continues to grow by leaps and bounds. Whichever way you look at it: whether in terms of the number of brands, the amount of capacity, the quantity of guests or, most relevantly, the increase in feasible destinations…cruising is growing. In each of these cases there is a challenge to capture guests’ attention. New brands coming into the market must differentiate themselves from the pack. And increases in capacity are coming in the form of the most innovative newbuilds to date. Destinations are no different. The number of destinations reached by cruise lines is higher than ever before, and many of these hot new destinations are seeing double digit annual capacity increases. That leaves the traditional destinations of the Caribbean in a conundrum. The region is still Fourth Quarter 2013 • Cruising Magazine 27
the market leader in destinations, but it is slowly losing capacity to other areas. But there is hope. Let me tell you a story. It’s one that I’ve had the privilege to be a part of. In 1966, a couple of gentlemen from Norway took a ferry originally set for use in the Mediterranean and instead decided to bring her to Miami to offer cruises to the Caribbean. This type of vacation was unheard of at the time, but an entrepreneurial and innovative spirit drove the endeavor forward. These round-trip cruises on a tiny ferry became the genesis for the modern cruise industry. That company eventually became known as Norwegian Cruise Line and for a time it was the industry leader. But somewhere along the way things went a bit off course. Acquisitions and divestitures left the company in a weakened position. An unwieldly and convoluted commission structure led to a strain in relationships with travel agents. And a confusing brand message that focused on what the product offering was not, instead of focusing on what made it unique made guests unsure of what to expect. Throughout those years the company remained innovative, turning out innovative ships and other offerings, but it was missing something, something that would make it truly excel. In essence, Norwegian was resting on its past. This story may resonate with many here. Many destinations represented here have been on the traditional Caribbean itinerary since 1966. Many deservedly so. However, like what was once the industry innovator, those destinations run the risk of resting on their past only to be on their way to being considered irrelevant. The Norwegian story changed dramatically beginning five years ago. Under new leadership headed by a certain gentleman who also happens to be FCCA’s current chairman, we forged a new path. The first step was to take a good hard look at the company, something that Jim Collins in his book Good to Great calls confronting the brutal facts. It wasn’t easy, and there were many aspects of the business that just weren’t working. The two examples I gave you earlier regarding travel agents and brand message were two of the matters we tackled immediately. After years of strain we turned around our relationship with travel agents under a program called Partners First. And we adjusted our brand message to focus on the freedom and flexibility that makes a Norwegian cruise unique. The result of these changes, along with a slew of others, has been the turnaround of a venerable brand to become a true competitor and a voice in the industry. And the company that five years ago was not taken seriously became one 28 Cruising Magazine • Fourth Quarter 2013
of the most successful initial public offerings of 2013. I’ve glossed over much of the hard work that went into getting Norwegian to this point, but what I wanted you to take away from this analogy are three things: One: No matter how big or small a destination you are, do not rest on your laurels. While you’re resting, you’re leaving the door open not only for a neighboring destination, but one on the other side of the world to lure your capacity away. Two: no matter how big or small a destination you are, do not be afraid to confront the brutal facts. Only by doing so will you be able to tackle what needs to be done to become more competitive. And lastly, look at the landscape for opportunities. At Norwegian we viewed the processes of strengthening relationships with travel agents and changing the brand message as opportunities to demonstrate not only to our partners and guests our ability to change, but also as a way to energize our employees and demonstrate that we meant business. The momentum from these and other initiatives continues to this day with a workforce that is prouder than ever to be Norwegian. In the case of destinations, while cruise brands have diversified where we sail, we have also diversified where we source. A larger and larger percentage of our guests are coming from outside of North America, which means a larger percentage of your visitors are coming from other parts of the world. That makes this an opportune time to look at your brand and brand message and ensure it is being delivered in the way you want to a population that may not be familiar with your country or culture. Start by setting a vision for what you want to be known for. Again, look at the brutal facts and address areas that need improvement. Lastly choose the pillars that you will stand behind, look at your competitive advantages, protecting the ones that are long term and preparing for when the short term ones weaken and are eventually lost. The Caribbean has much to offer. Its advantages as far as location, diversity of destinations, natural beauty and welcoming residents is difficult to match. But complacency is the enemy of progress, and like the story I shared with you, being a legacy in the industry isn’t enough. I hope you’ll take these lessons to heart. They will hopefully allow you and the region to make the most out of our industry’s growth in the years to come.
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Standing out from the Crowd… The following is an excerpt from the “Revitalizing your Shore Excursions” Workshop at the 20th FCCA Conference in Colombia, which was presented to a packed room of tour operators and destinations looking for tips to revitalize their product offerings and delivery. By Beth Kelly Hatt, Aquila’s Center for Cruise Excellence
hore experiences play such a significant role in a cruise line’s decision to call on a port that it is critical to pay attention to our shore excursion programs – whether a destination, an attraction or a tour operator. So how do we maximize opportunities and deliver what the cruise lines are looking for? Often today in destinations, several of the shore excursions have been the same since they were introduced many years ago, and many feature just one product or service provider. Finding ways to innovate, add value, and differentiate our tours can make us stand out from the crowd. There are important questions to ask from our own destination’s perspective
to give us a good starting point for developing shore excursions that work. • • • • • •
Where are the gaps in the shore excursion program in your destination? Where are the opportunities for new tours? How can we refresh an “old favorite” to increase sales? Should we stop operating a tour? How do we know? Would forming a profitable partnership give us new opportunities? And where does customer service and risk management come into the equation?
Fourth Quarter 2013 • Cruising Magazine 31
To start off, ask who your customer is and what they are looking for. Not all cruise lines are the same or interested in the same products. As an example, the niche cruise market does not always want the same experiences as the mega ships – but sometimes, programs will cross over all cruise types.
Look at your destination as well others on the cruise itinerary and ask yourself: • Where are the gaps? • Where are the duplicates? • What is missing? • Can you improve existing product?
Passengers today want a “wow” experience. They want to have fun, be entertained or learn something new. They want to “touch and feel” your destination. And the tour guide is the key person to make that happen for the guest. That is why the tour guide plays such an important role in ensuring these ship visits continue for years into the future. This makes staff training and development critical to success for a destination. Appearance and first impressions make such an impact – and how easy and inexpensive is it to smile or anticipate a guest’s needs? And that is just the beginning when it comes to ways the tour guide can enhance the guest experience.
Offering the same tour as others in your destination will only dilute the tour numbers, and then everyone loses – so ask instead: • Where are the opportunities? • What is indigenous to your destination?
Ask yourself how to create “wow” experience combinations, the ones you remember long after you’ve arrived back home. That’s what sets us apart in the competitive tourism marketplace. Think about how you can create and build moments along the way that make you and your tour product stand out. Consumers today look for experiences that touch the senses. They want to swap stories with locals and make a connection to a place they can’t get anywhere else. If you were to ask yourself what you remember about your most recent vacation, chances are it would be something or someone that touched your heart.
And when it comes to safety and managing risk, there is nothing like being prepared – and to be prepared for absolutely every eventuality. Speak to your insurance provider and get feedback on your procedures and processes. Training also helps this preparation, from safety to service. There are tools available from your insurance provider, like AON, from the care teams, from Aquila’s Tour Guide International Certification and Tour Operator ACE Designation… all tools to help you to stand out from the crowd.
So where do we start? Here are some ideas: • Go on your own tour and watch guest reactions and look for “wow” opportunities • Go on a “Best Practice” and see how another port works • Research other ports’ offerings and see what might work in your destination
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What sometimes seems ordinary to us is what intrigues the guest! Is there an opportunity in these examples: • Local meals or cooking classes? • Behind the scenes? • Learning a local craft? • Taking part in a local activity?
Excellent companies don’t believe in excellence; they believe only in constant improvement and change! Change is an opportunity and not a threat – even though we often see it that way. So action is up to you! What is it that can make a difference in your organization or have an impact on your business and make you stand out from the crowd? Beth Kelly Hatt is Director of Aquila’s Center for Cruise Excellence and can be reached at Beth@TourGuideExcellence.com
HOUSTON: WHERE YOUR JOURNEY BEGINSâ€Ś Embark on your next Caribbean cruise from a World Class City where there is no shortage of things to do, places to go or events to experience. Whether dining at one of our fine restaurants, shopping at unique stores, visiting the NASA Space Center or enjoying the attractions at the Kemah Boardwalk and the Bay Area, you will find Houston outstanding in culture, ambience, sophistication, and non-stop entertainment all year round. The Bayport Cruise Terminal, located in the city of Pasadena, Texas, just 30 minutes from downtown Houston, offers a one-of-a-kind experience with efficient and exceptional services including stress-free embarkation process and easy access to two airports â€” George Bush Intercontinental (IAH) and William P. Hobby (HOU). Visit portofhouston.com/cruise for information on the upcoming cruise services and visitbayareahouston.com and visithouston.com for information on the region and local attractions.
Port of Houston Authority Bayport Cruise Terminal | Pasadena, Texas
St. Maarten: Host Destination for FCCA’s 2014 Conference & Trade Show
t. Maarten’s Dr. A.C. Wathey Cruise and Cargo Facilities is the Caribbean’s leader in innovation and passenger satisfaction, having hosted a record 1.7 million cruise passengers in 2012.
The yachting sector is also catered to by the Harbour Group with designated berths for giga-yachts, in particular those too large to transit into Simpson Bay Lagoon, e.g. the world’s largest yacht, Eclipse.
Cruise ship call and passenger arrivals to the destination have continued to climb, even in the global economic slump, when other destinations were experiencing declines in arrivals. All six berths available on the two cruise ship piers are fully occupied on any given day with cruise ships of all sizes, including behemoths such as RCCL’s Allure of the Seas and Carnival’s Breeze.
The four pillars of the Harbour Group’s strength are its real estate projects. One new project in the offing is the construction of a “Dutch/French Village” across from the mega cruise ships. This village will exemplify the island’s dual personality with a classic working Dutch windmill and elements of the French countryside.
The Harbour Group’s keen eye on industry developments and endeavor to keep pace with the cruise lines and stay steps ahead of its competition has created very much of the Dutch Caribbean country’s success. The Harbour Group is on the cusp of becoming the main transshipment hub for the northeastern Caribbean, a role it has been building up to for several years. Significant investments have been made to expand the cargo section and extend Captain David Quay to accommodate large cruise ships and smaller inter-island transport vessels.
SMHG has maintained St. Maarten’s competitive edge in the northeast Caribbean through constant research and strategic planning as well as through partnerships and collaborations with leading industry players. These associations have led to dynamic growth in all sectors. Over the past decade the Group has invested more than US$100 million into infrastructure and equipment, and the focus for the future is on investing in personnel and processes to continue to improve efficiency. Over the same timeframe the Group has been transformed into a much more commercially orientated operation, including a refinancing package of US$150 million by the Central Bank of Curacao and St. Maarten. Fourth Quarter 2013 • Cruising Magazine 37
At the same time, the Group has a strong corporate social responsibility program. This includes investing in St. Maarten as a destination by rejuvenating parts of Philipsburg and giving priority to environmental concerns. A milestone was reached in 2012 when 1.7 million cruise passengers were received, and even higher numbers are forecast in the years ahead. This success is not so much an accident of location—although that helps—but more the result of a systematic approach and good customer focus by the St. Maarten Harbour Group, which is keen to provide the best facilities in the industry. This is one of the benefits of holding long-term agreements with the major lines. The port can now accommodate six cruise ships, with the terminal handling anything from 6,000 to more than 20,000 passengers in a single day. Immediately once coming ashore, passengers are welcomed into the Harbour Point Village to the sound of steel pans being played. Built in an architectural style reminiscent of old Philipsburg, the Village contains duty free outlets, souvenir shops and market stalls, as well as bars and a restaurant. Focus is not only on commerce and destination promotion. The Harbour Group has its finger on the pulse of innovations covering everything for one-of-a-kind activities to green energy. 38 Cruising Magazine • Fourth Quarter 2013
Six vertical windmills and solar panels are in use to aid in cutting down on energy cost and reducing fossil fuel use. This drive has led St. Maarten to become the host destination for the Florida-Caribbean Cruise Association (FCCA) 2014 Conference and Tradeshow. This is also thanks to the continued improvement of infrastructure, commitment to cruise passenger satisfaction and its long- standing relationship with the cruise industry. This is the second time the country will host this prestigious gathering of cruise industry movers and shakers. The destination has become a benchmark for regional ports. Many developing ports of call have visited St. Maarten to learn more about its progress in the cruise and shipping sectors in the past four decades. St. Maarten Harbour Group of Companies, operator of the top rated Dr. A.C. Wathey Cruise and Cargo Facilities, is busy preparing with FCCA officials for the conference, which will be held from October 6 – 10, 2014. The country’s government is elated to host the event and looks forward together with the Harbour Group to showcase the uniqueness of St. Maarten and its innovations, covering everything for one-of-a-kind activities to green energy.
St. Croix in Living Color S
t. Croix offers a unique spectrum of vibrant experiences, for a veritable kaleidoscope of adventures. The island embodies everything a cruise passenger could want in a tropical Caribbean destination: adventure, beauty, culture, history, nature and warmth.
reef that surrounds Buck Island. On shore, relax on pristine Turtle Beach, consistently ranked as one of the best beaches in the world. For snorkeling enthusiasts, azure waters promise a paradise filled with colorful reefs and endemic marine life to explore.
Cruise passengers who disembark in Frederiksted at the Ann E. Abramson Marine Facility or at Gallows Bay Dock near Christiansted are immediately greeted by the brightly-colored heritage buildings that punctuate the streets of each town. From the colonial architectural and Danish street names to the island’s cuisine and cultural traditions, visitors can discover lasting remnants from a period in which Denmark ruled the U.S. Virgin Islands.
Just east of Christiansted, water sports outfitters offer kite boarding and stand-up paddle boarding adventures. On the north shore of the island, kayaking through the lush tropical ecosystem of the Salt River Bay National Historical Park is a wonderful way to enjoy St. Croix’s outdoors. Divers can explore five clustered shipwrecks at Cane Bay, all situated along the largest living reef in the Caribbean. In fact, St Croix is a diving Mecca, offering five unique dive site options in one compact destination to choose from – pier, reef, shipwreck, shore and wall.
Beyond St. Croix’s gateway towns, its colors will continue to inspire… A Barrage of Blue Cruise passengers in search of water activities will find no shortage of options on St. Croix. A day sail to Buck Island Reef National Monument is a must. Boats depart daily from Christiansted to experience the 880 acres of preserved coral 40 Cruising Magazine • Fourth Quarter 2013
To savor breathtaking ocean vistas, head to the Point Udall monument, which marks the easternmost point of the entire United States. engulfed in Green A day-long jeep tour of St. Croix is one of the best ways to
become immersed in the island’s lush rainforest and rolling hillsides. Along the way, stop in at the St. George Village Botanical Garden. Discover the flora of St. Croix, including many endemic healing plants and fruits growing in the Medicinal Herb Garden. Eco-conscious travelers can head to Ridge 2 Reef Farm, home of the Virgin Islands Sustainable Farm Institute. Here, day-long workshops and volunteer programs are available to learn about sustainable methods of living and farming. Golfers can tee off at Carambola Golf Club’s par-72 course or The Buccaneer’s the par-70 course. Poised in yellow The port at Christiansted provides a wonderful view of Fort Christiansvaern, an imposing structure erected between 1738 and 1749, whose bright yellow walls still dominate the town’s coastline. Christiansted is very walkable and the Gallows Bay Dock, located just a mile away, allows small-ship cruise passengers to easily explore the town’s historical churches, pastel buildings and unique art galleries. Shoppers in downtown Christiansted can navigate its colorful streets in search of the perfect custom-designed Crucian Hook Bracelet. The hook bracelet is a 45-year-old island tradition symbolizing true love, or the wearer’s search for it depending on the direction the hook faces.
Seeing r ed Upon nearing the Ann E. Abramson Marine Facility on the Frederiksted shore, cruisers receive a sea-farer’s view of Fort Frederik, a magnificent red structure built in 1760 to ward off invading pirates. After disembarking, take a tour of this historic fort to learn about the island’s Danish past or simply stroll along Frederiksted’s historic waterfront. History buffs won’t want to miss Estate Whim Plantation Museum, a restored 18th-century sugar estate dating from the 1700s. A short drive away, the museum offers guests a glimpse into the impact of Denmark’s colonial reign through tours of the great house and surrounding sugar factory ruins. Taste the r ainbow Be sure to visit one or both of the island’s rum distilleries. Both Cruzan Rum and the recently opened Diageo Welcome Center – home of the Captain Morgan Rum distillery – offer guided tours that share the history of rum production in the Caribbean and, more specifically, its heritage on the island of St. Croix. At both distilleries sample an array of rums, including Cruzan’s many infused flavors including key lime, mango and strawberry. Plan your Getaway To book your next cruise to St. Croix, contact your travel agent or representatives at Celebrity Cruises, Royal Caribbean, Seaborn, Amadea, Columbus and Silversea Cruise lines. To learn more about the U.S. Virgin Islands, visit www.visitusvi.com. Fourth Quarter 2013 • Cruising Magazine 41
Dominica Caters to Cruise Passengers and Lines
he Nature Island of Dominica welcomes cruise visitors from around the world and is engaged in continual efforts to enhance the cruise experience for both passengers and the cruise lines. Dominica is home to a diverse number of land and water-based activities with an emphasis on sustainable tourism. The island has three cruise ports which continue to be transformed and improved to create a welcoming atmosphere for cruise visitors and a safe and user-friendly port for cruise line operators. The Cabrits Cruise Berth is situated in the Cabrits National Park & Marine Reserve, which is located north of the town of Portsmouth. The Woodbridge Bay Port is a commercial port near the capital which also accommodates cruise vessels. The Roseau Cruise Ship Berth, located in the capital Roseau, is the primary dedicated cruise port.
Dominica’s famous twin falls at Trafalgar are a must-see on most cruise itineraries because the trip offers majestic views of the island’s natural beauty and is in close proximity from the capital, Roseau (just a 20-minute drive). At Trafalgar, the twin waterfalls tumble into 42 Cruising Magazine • Fourth Quarter 2013
refreshing pools below allowing visitors to seek out the hot springs under the taller falls for a natural spa bath, or cool off under the smaller waterfall for a refreshing experience. A Premium Site Program was developed at Trafalgar Falls during the 2012/2013 cruise season in an effort to increase the overall guest experience and to offer the cruise lines greater revenue opportunities through organized tours. The program gives priority access to tours organized directly through the cruise lines from 8 am to 1 pm. Private tours are only allowed after 1 pm on any given day. Prior to formalizing the program through legislation, several consultations were held to sensitize stakeholders of the program and to gain their support and cooperation. The exclusivity presented to the cruise lines provides a hassle-free and rewarding experience to the cruise visitors who book tours directly with the cruise lines, which ultimately increases revenue generation from tours for the ships who call on Dominica. To enhance the journey to some of Dominica’s most treasured attractions, several major road infrastructure
projects have been completed. Cruise passengers now have the opportunity to engage in guided tours to popular hot spots which include the Indian River in Portsmouth on the North of the Island; Champagne Reef, a unique underwater volcanic crater in the South of the island that is popular with snorkelers; and the Roseau Valley, which houses several local attractions, including volcanic hot springs, Fresh Water Lake, Trafalgar Falls and Boiling Lake. The recently completed Waitukubuli National Trail is a walking/hiking trail consisting of 14 trail segments which traverse the entire island. The trail leads visitors into the heart of local communities while passing through mountainous landscapes and rainforests, and past rivers and waterfalls. Some of these segments are perfectly positioned to allow cruise passengers to experience parts of Dominica which were previously out of reach. In 2012, the Government of Dominica constructed a 500,000 gallon storage tank to provide reliable fresh water to the cruise lines. Because Dominica is blessed with an abundance of crystal clear rivers delivering fresh water to its reservoirs, the island has the ability to
offer the provision of fresh potable water to cruise vessels while on the island. Another upgrade to the water system is the Water Filtration System in Antrim Valley, which ensures potable water at all times. Further infrastructural developments are on stream which will benefit tourism development. These range from further road rehabilitation to improvements in health services. The Government of the Peoples Republic of China plans to donate a new hospital to the Government of Dominica, adding to the existing hospitals and health care facilities. Construction is expected to begin by 2014. In its thrust to position itself as a premier cruise destination, continuous training has been offered to the islandâ€™s tourism service providers including tour guides, tour operators, vendors and taxi drivers. Recently Dominica hosted the FCCA-endorsed Aquila Shore Excellence training for cruise stakeholders. Amidst the competitive nature of the international cruise industry Dominica is actively recreating and improving its product to be the most attractive option for cruise line operators as well as their passengers. Fourth Quarter 2013 â€˘ Cruising Magazine 43
Royal Caribbean International Expands Innovations and Guest Experiences on New Oasis-Build and Quantum-Class
oyal Caribbean International has never shied away from big projects, i.e. big ships. It broke the mold with the Oasis-class, showing how many innovations and features can fit on a 225,000-GRT vessel. Loaded with zip lines, ice-skating rinks, FlowRider surf simulators, seven themed neighborhood districts, and 2,700 staterooms— which just scratches the surface of onboard offerings—the current pair of Oasis ships are still wowing their passengers and cementing Royal Caribbean International’s tenet on guest experiences. The line prides itself on introducing these kinds of “at-sea firsts” and altering the cruising landscape with its onboard offerings. The line also obviously takes pleasure in progress, as it has begun construction on the world’s largest and most innovative ship, its third Oasis-class ship. Weighing it at 227,7000 GRT and scheduled for a mid-2016 delivery, the heavyweight will certainly hold no punches in the innovation and offerings that have become synonymous with Royal Caribbean. “Our Oasis-class ships have led the charge in delivering the WOW for 44 Cruising Magazine • Fourth Quarter 2013
“The innovative spirit of our brand is alive and well…Our guests should prepare to be wowed.” Adam Goldstein, president & CEO, Royal Caribbean International which Royal Caribbean is known,” said Adam Goldstein, president and CEO, Royal Caribbean International. “We are delighted to get the building process underway and look forward to the next chapter of this amazing class of ships.” Yet the line has plenty more to anticipate with its next generation of cruise ships. Set to debut in fall 2014 and spring 2015, the Quantum of the Seas and Anthem of the Seas, respectively, have already proven they plan to continue the Royal Caribbean’s legacy of revolutionary ship design and bold innovation. “Throughout our history we have made huge strides in cruise ship design and innovation, and the Quantum-class will
be no exception,” told Richard Fain, chairman and CEO, Royal Caribbean Cruises, Ltd. “We look forward to introducing consumers to Quantum cruising.” Quantum cruising represents another leap forward for the line’s innovative makeup and will offer even more of the onboard firsts, such as a skydiving experience, bumper cars, roller skating, new venues, most advanced staterooms and much more. At 158,000 GRT and a 4,100-passenger passenger capacity at double occupancy, the pair of new-builds manages to break new ground after the line’s 40 years of innovation. Starting with the staterooms, Royal Caribbean showed its attention to guest comfort and convenience by debuting the most spacious and luxurious accommodations ever, with rooms that on average are nine percent larger than those of Oasis-class. Sophisticated, upscale, contemporary, easy-to-use, customizable and with intuitive storage solutions, guests are sure to appreciate the form and function of the general cabins or purpose-built staterooms for
multi-generational families and solo studios. Guests can also enjoy the sights, as every stateroom offers a view because of the industry’s first virtual balconies, which offer real-time views of the ocean and exciting destinations to interior cabins. But there is much more to see and interact with onboard. The RipCord by iFly will be the first skydiving experience at sea, allowing everyone from first-time flyers to seasoned skydivers to experience the exhilaration of skydiving in a safe, controlled and stimulated environment. North Star will take passengers to new heights in its jewel-shaped glass capsule as it transports them on a journey over 300 feet above the ocean and over the sides of the ship and gives 360degree views. There will also be three new venues that continue to fuse more innovation with architectural design and space utilization, while delivering plenty wowfactor for passengers. Two70° is sure to become one of the most iconic venues onboard Quantumclass. Besides being a multi-level great room, it follows its namesake by offering 270-degree panoramic sea views through vast, floor-to-ceiling glass
walls spanning almost three decks. Joining entertainment and technology, it offers something for everyone from day to night—tranquil by day, with comfortable space to sit back, relax and enjoy the view; dazzling at night, with live performers, including aerialists, and unparalleled technology, complete with breathtaking video and digital scenery. Quantum will also have the largest indoor active space at sea, SeaPlex, a distinctive and flexible sporting and entertainment venue with thrilling new features to connects guests of all ages with their playful sides. Passengers can experience a circus school with flying trapeze or play basketball on a full-size regulation court during the day. At night, this area will offer first-ever bumper car and roller-skating offerings, along with music orchestrated from a floating DJ booth hovering above the activity below. Music Hall will serve as a performance hall and the hottest live music venue aboard Quantum-class. Its two-story design is inspired by the spirit and rock and roll, which will be channeled during the live performances, DJs, theme night parties, billiards and more. Of course, Quantum-class will also offer some signature features for which
Royal Caribbean has become renowned, such as a top deck adorned with the adults-only Solarium and H2O Zone kids’ aqua park (though the deck will also feature a new indoor pool with operable roof). Other returning innovations and venues include the rock climbing wall, FlowRider surf simulator, the award-winning Adventure Ocean children’s program, the Royal Babies and Tots Nursery, and the DreamWorks entertainment and events featuring animated characters.
“We are excited to be introducing major advancements in ship design and offerings on Quantum of the Seas and Anthem of the Seas,” said Goldstein. “The innovative spirit of our brand is alive and well, and with Quantum class, we will deliver more unexpected activities in the most extraordinary spaces. Our guests should prepare to be wowed.” Though relatively few details have been released about the upcoming Oasis- and Quantum-builds, Royal Caribbean’s innovative spirit is already glowing through these vessels. After 40 years of wowing passengers with new firsts and making them expect the unexpected, the line has proven it has plenty left up its sleeve. Fourth Quarter 2013 • Cruising Magazine 45
Carnival Cruise Lines’ Totally Transformed Carnival Sunshine Debuts in New Orleans
arnival Cruise Lines introduced the totally transformed Carnival Sunshine to the North American market Nov. 17 in New Orleans with a gala naming ceremony that was itself a mini Mardi Gras celebration. Following a $155 million, 75day dry dock, the former Carnival Destiny emerged earlier this year with all of the line’s Fun Ship 2.0 dining, bar and entertainment innovations, an additional 182 staterooms and several unique features not found on any other ship. Following an introductory season in Europe and a 16-day trans-Atlantic crossing, Carnival Sunshine arrived at New Orleans for the naming ceremony and pierside overnight event. Serving
as godmother to the restylized ship was philanthropist and author Lin Arison, wife of Carnival Cruise Lines founder, the late Ted Arison. Besides her deep connections with Carnival Cruise Lines, Lin Arison holds the distinction of being the only person to serve as godmother to four Carnival ships — Mardi Gras, the line’s first ship, in 1972; Holiday, in 1985; Carnival Destiny, at the time the world’s largest cruise ship, in 1996, and Carnival Sunshine, the product of the cruise industry’s most expensive and extensive cruise ship makeover. Arison, who received the 2012 National Medal of Arts from President Barack Obama, has dedicated her life to the
advancement of the arts and support of young and developing artists. Lin and Ted Arison are responsible for many of the major initiatives that sparked Miami’s cultural renaissance and founded the National YoungArts Foundation and its core program, YoungArts, as well as the New World Symphony in Miami Beach. In honor of Arison’s association with those two programs, Carnival Cruise Lines donated $25,000 each to YoungArts and the New World Symphony at the Carnival Sunshine naming ceremony. In addition, YoungArts singers, dancers and musicians captivated the audience with New Orleans–themed entertainment during the ceremony. Fourth Quarter 2013 • Cruising Magazine 47
Adding to the Mardi Gras atmosphere of the naming ceremony was the Destrehan High School’s Pride of Destrehan Marching Band, winner of a contest sponsored by Carnival and New Orleans’ own WDSU-TV television station. “The Battle of the High School Marching Bands” was an online competition where local high school bands vied for a $10,000 cash prize and a chance to perform on board Carnival Sunshine during the naming. Twentythree bands participated in the contest, and the Pride of Destrehan Marching Band was named the winner through online voting among the five top bands. The four runner-up bands received $1,000 each. The Pride of Destrehan Marching Band was a highlight of the naming ceremony which culminated with Lin Arison’s sending the traditional bottle of champagne to break against Carnival Sunshine’s hull followed by the sounding of the ship’s horn. After the ceremony, numerous local dignitaries, travel agents and other VIPs staying aboard for the pierside overnight event enjoyed a cocktail party, celebratory dinner in the ship’s restaurants and an evening of fun and entertainment. As they explored the newly made-over ship, guests were treated to a wide variety of Fun Ship 2.0 bars, lounges and entertainment options. Among them were Carnival’s largest RedFrog Pub, featuring the Caribbean’s best rums and beers in a West-Indiesmeets-Key-West atmosphere; Mexicanthemed BlueIguana Tequila Bar, an outdoor watering hole offering tequilabased frozen drinks and beers; EA SPORTS Bar, featuring live sporting events, a 24/7 sports ticker and the lat48 Cruising Magazine • Fourth Quarter 2013
est EA SPORTS video games; Alchemy Bar, a vintage-themed cocktail “pharmacy” with mixologists who “prescribe” unique concoctions; RedFrog Rum Bar, a poolside adaptation of RedFrog Pub with rum-based frozen drinks and beers; The Library Bar, a warm and cozy venue offering selfserve wine dispensers and full bar service; and Havana Bar, which by day is a gathering spot for Cuban coffee and snacks, but at night becomes a Latininspired courtyard for classic Cuban cocktails, music and dancing. Also on display the night of the naming were the new Fun Ship 2.0 entertainment venues: Playlist Productions, enthralling music revues combining captivating live performances of pop and rock songs with spectacular special effects; Hasbro, The Game Show, featuring larger-than-life adaptations of popular games presented in the multifunctional Liquid Lounge, and The Punchliner Comedy Club presented by George Lopez, featuring a lineup of hilarious comedians performing both family-friendly and adults-only shows. In addition to those innovations, Carnival Sunshine came out of the shipyard with a variety of dining venues — several of them unique to this ship. They include Ji Ji Asian Kitchen, the line’s first full-service restaurant featuring an extensive menu of Far East delicacies served in an Asian-inspired atmosphere; Bonsai Sushi, serving sushi, sashimi, rolls and more, and Pizzeria del Capitano, an expansion of Cucina del Capitano offering five varieties of hand-tossed artisanal-style pizza free of charge 24 hours a day. Two new casual side-by-side venues include JavaBlue Café, offering lattes,
cappuccinos and other favorites, coffees “spiked” with liqueurs and baked confections, and Shake Spot, the ideal “chill” spot for hand-crafted milkshakes and floats in both nonalcoholic and “adult versions.” Carnival Sunshine also has the Fun Ship 2.0 restaurants rolled out on Carnival Breeze and several other ships of the fleet to date. They include Guy’s Burger Joint, a free-of-charge poolside venue developed in partnership with Food Network personality Guy Fieri serving hand-crafted burgers and fresh-cut fries; Cucina del Capitano, offering Italian favorites and new Carnival classics served familystyle in an atmosphere reminiscent of a cozy Italian home; BlueIguana Cantina, a complimentary poolside Mexican eatery where guests can enjoy freshly made burritos and tacos on homemade tortillas, and Fahrenheit 555, a classic American steakhouse offering mouth-watering steaks, gourmet appetizers, entrees and desserts, with impeccable service and understated ambiance. Carnival Sunshine is carrying on Carnival Cruise Lines’ longtime commitment to the year-round Caribbean market. Following a special six-day introductory cruise Nov. 18-24, Carnival Sunshine sails a winter schedule of seven-day cruises from New Orleans beginning Nov. 24, then repositions in April 2014 to Port Canaveral, Fla., for year-round five- to eight-day Caribbean cruises. New Orleans provided both the perfect venue to introduce the totally transformed Carnival Sunshine and a Mardi Gras theme to mark the ship’s entry into service: “Laissez les bon temps rouler!” — “Let the good times roll!”
From December 2 – 10, 2013, the FCCA held its annual online auction to support the FCCA Foundation—the FCCA’s philanthropic arm, which is dedicated to improving the lives of those less fortunate throughout the Caribbean and Latin America, primarily for children’s causes. Thanks to the generosity of the FCCA’s members and partners, cruises, travel packages and more were donated so the FCCA can auction them and use all proceeds to benefit the FCCA Foundation’s efforts. The FCCA and its Member Lines thanks the following contributors for their assistance and partnership:
Carnival Cruise Lines 7-Day Cruise for 2 in Ocean View Cabin
Celebrity Cruises 7-Night Caribbean Cruise for Two
Donated by: Carnival Cruise Lines
Donated by: Celebrity Cruises
Disney Cruise Line 4-Night Bahamian Cruise for 2 Aboard Disney Dream in Verandah Stateroom
Princess Cruises 7-Day Caribbean Cruise for Two Donated by: Princess Cruises
Donated by: Disney Cruise Line
Royal Caribbean International 7-Night Caribbean Cruise for 2 in Ocean View Stateroom
3-Night Stay at Atlantis, Paradise Island and Shallow Water Dolphin Encounter for 2
Donated by: Royal Caribbean International
Donated by: Atlantis, Paradise Island
Disney Cruise Line 7 Night Cruise for 2 Aboard Disney Fantasy in Verandah Stateroom Donated by: Disney Cruise Line
Norwegian Cruise Line 7-Day Caribbean Cruise for 2 in an oceanview stateroom Donated by: Norwegian Cruise Line
3-Night Stay at Pelican Bay Hotel on Grand Bahama Island Donated by: Freeport Harbor Company and Pelican Bay Hotel
Fourth Quarter 2013 • Cruising Magazine 49
3-Night Stay for 2 adults in Luxurious Ocean View at the Grand Lucayan Bahamas
3-Night Stay for 2 adults in luxurious Ocean Front Suite at the Ocean Two Resort in Barbados
5-Night Stay for two in an Ocean View Room at Accra Beach Hotel and Spa, Barbados
Donated by: Freeport Harbor Company and Grand Lucayan
Donated by: Barbados Tourism Authority / Ocean Two Resort
Donated by: Bridgetown Cruise Terminal and Accra Beach & Spa
3-Nights in a Beach Cabana at Portofino Resort in Ambergris Caye, Belize
4-Night in a Deluxe Accommodation at The Sugar Mill Hotel, British Virgin Islands
3-Night stay for two at Nail Bay Estates and Resort, British Virgin Islands
Donated by: Belize Tourism Board and Portofino Resort & Resturant
Donated by: BVI Tourism Board and Sugar Mill Hotel
Donated by: BVI Tourism Board and Nail Bay Estates
3-Nigth stay for two with daily buffet breakfast at Hilton Cartagena Hotel.
3-Night stay for two with daily breakfast at Las Americas Hotel Resort & Spa in Cartagena, Colombia
4-Night Package for Two at Casa de Campo, Dominican Republic, "Caribbean's Most Complete Resort"
Donated by: Cartagena Cruise Ship Terminal and Hilton Colombia
Donated by: Las Americas Hotel
Donated by: Casa de Campo and Ministry of Tourism Dominican Republic
3-Night Stay for two at the Crowne Plaza Santo Domingo
Discover Guatemala: 5-Night Package for 2 in Guatemala City and Amatique Bay Resort in the Caribbean
3-Night Stay at Las Verandas Hotel and Villas at Pristine Bay Roatan, Honduras
Donated by: Blue Planet, Clarion Suites and Amatique Bay Resort
Donated by: Las Verandas Hotel and Diamonds International
Donated by: San Souci Port and Crowne Plaza
50 Cruising Magazine â€˘ Fourth Quarter 2013
3-Night Stay at Las Verandas Hotel and Villas at Pristine Bay Roatan, Honduras
3-Nigth stay for two with buffet breakfast at Paradise Beach Hotel, Honduras
3-Night Stay for two in all-inclusive plan at Turquoise Bay Resort Roatan, Honduras
Donated by: Las Verandas Hotel and Diamonds International
Donated by: Paradise Beach Hotel and Diamonds International
Donated by: Turquoise Bay Hotel and Diamonds International
1 week stay in a Private Villa in Trujillo Bay, Honduras
3-Night Stay for two at the all-inclusive El Cozumeleno Beach Resort
3-Night Stay for two at the all-inclusive El Cozumeleno Beach Resort
Donated by: Banana Coast
Donated by: El Cozumeleno and API Quintana Roo
Donated by: El Cozumeleno and API Quintana Roo
3-night Stay for 2 in an Ocean front Master Suite with Jacuzzi at the Playa Azul Hotel in Cozumel
3-night Stay for 2 in an Ocean front Master Suite with Jacuzzi at the Playa Azul Hotel in Cozumel
3-Nigth stay for two at the Normandie Hotel Port of Spain, Trinidad
Donated by: Playa Azul and API Quintana Roo
Donated by: Playa Azul and API Quintana Roo
Donated by: Trinidad & Tobago Sightseeing and Normandie Hotel
3-Nigth stay for two in an Ocean View at the Ritz-Carlton St. Thomas
Emilio Robba’s Accent Décor collection
Donated by: USVI Department of Tourism and Ritz-Carlton, St. Thomas
Donated by: Emilio Robba Paris
3 Nights Stay for Two in Master Suite at the Placencia Hotel & Residence in Belize Donated by: Placencia Hotel & Residence and Fort Street Tourism Village
Fourth Quarter 2013 • Cruising Magazine 51
Faces In The Industry Arnulfo Sierra Pineda – Bartender, Cunard Line Arnulfo Sierra Pineda is from beautiful Honduras, Central America. He started his life at sea on 4 February 1978 as a Deck Steward on board M/S Vistafjiord, which later became Cunard's Caronia. One year later he was promoted to Bar Waiter, and two years after that was promoted to Bartender. He served on board Caronia until her final day of service for Cunard in 2004. In 2005, Arnulfo joined the legendary Queen Elizabeth 2 and had the great honour of being part of the farewell team who took her to her new home in Dubai in November 2008. Honduras
Early in 2009, Arnulfo joined Queen Victoria.
Arnulfo is so glad and proud to have worked and to continue to work for Cunard, where he is treated respectfully by both colleagues and superiors. Although he has spent half of his life at sea and is away from his wife, son and daughter for close to ten months out of every year, working for Cunard has meant that he has been able to provide them with a good home, a good education and better prospects for their future. What more could a husband and father hope for?
Fabien Moses – Waiter, Celebrity Cruises Fabien was born in the beautiful island of St Lucia, and joined Celebrity Cruises as an Assistant Waiter in February 2009. He was promoted to Waiter two years later, as he was recognized for his genuine smile, positive attitude and outstanding performance. Fabien has terrific interaction with the guests and is a true ambassador of Celebrity’s “STAR” Philosophy. He keeps a constant smile on his face when in contact with the guests, and always receives positive feedback about his professionalism and hospitality. Fabien loves his job and wants to move up to the ladder to higher positions with Celebrity in the future. Saint Lucia
r amon Fernandes – Housekeeping Supervisor, Celebrity Cruises
Ramon Fernandes is from Honduras and joined Celebrity Cruises in November 1995 as a Stateroom Attendant. He worked hard for his family of three – he is married to Alba Luz and father of two kids, ages 25 and 19. He dedicated almost 17 years to serving thousands of Celebrity guests on various ships and world itineraries, always with a great respect for his profession, his colleagues and his managers. Ramon always has a smile and a courteous attitude toward Celebrity’s guests. He recently was promoted to a Housekeeping Supervisor in the Crew area, after a short and successful period as a Pool Area Supervisor on Celebrity Constellation. His supervisor say he is doing an amazing job and is an excellent example of a crew member who is continuously growing and developing within the company.
52 Cruising Magazine • Fourth Quarter 2013
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