Hotel-Directory 2020

GUEST DIRECTORY

LIVE THE FRENCH WAY AT SOFITEL DUBAI THE PALM

WELCOME DISCOVER THE WARM FRENCH-POLYNESIAN WELCOME OF SOFITEL DUBAI THE PALM, A LUXURY 5-STAR BEACH RESORT SITUATED ON THE EAST CRESCENT OF THE WORLD FAMOUS PALM

JUMEIRAH.

NESTLED

AMONGST

LUSH

GREENERY

ON THE IDYLLIC SHORES OF THE ARABIAN GULF, SOFITEL DUBAI

THE

PALM

OFFERS

A

TROPICAL

AND

RELAXING

SANCTUARY, ONLY A SHORT DISTANCE AWAY FROM THE VIBRANT, BUZZING METROPOLIS OF DUBAI.

MESSAGE FROM THE GENERAL MANAGER

Dear Valued Guest, Welcome to Sofitel Dubai The Palm, your luxurious Polynesian getaway nestled on the shores of the Arabian Gulf. On behalf of the entire team, I am pleased to present you with magnifique offers and experiences across the resort, ranging from delicious moments at our restaurants to luxurious indulgences at Sofitel SPA and more.

Whether you are looking to explore the city or simply let the world slip away as you dive into a realm of pure bliss with your family and loved ones, Sofitel Dubai The Palm is sure to satiate.

MR. CHRISTOPHE SCHNYDER GENERAL MANAGER

12 34 56

TABLE OF CONTENTS

R E STAU R A N T S, BA R S A N D LO U N G E S

S O F I T E L S PA AND SOFITEL FITNESS

AMU R A A ND RECR EAT IO N

MEETINGS AND EVENTS

TELEPHONE AND I N T E R N E T ACC E S S

G U E ST S E RV I C E S A N D FAC I L I T I E S

78 9

E M E RG E N C Y A N D S EC U R I T Y

A LL SA FE

R E S ORT M A P

RESTAURANTS

Building on centuries of the world’s finest culinary traditions, we invite you to discover the resort’s 12 restaurants, bars and lounges. Casual or upscale, family-friendly or sophisticated, each experience is distinguished by its warm service, authentic flavours and bon goût.

T H E WO R L D E AT E RY Apartment 2, ground floor

When everyone in your group wants something

The carefully curated menus feature classic and modern dishes from the Gulf region, Europe,

different to eat, come to The World Eatery. Here

Asia, the Americas and the South Pacific – all elevated by the celebrated French touch of

the specialties of the house are favourites from

Sofitel. Whether you dine indoors or al fresco, magnifique views of the sea, sand and sky

the four corners of the globe – often in generous

surround you. Embark on a truly gastronomic journey at Sofitel Dubai The Palm. Bon appétit!

portions made to share. What a relaxing and delicious way to spend a weekend on Palm Jumeirah!

M A N AVA R E STAU R A N T

P O RT E R H O U S E ST E A K S & GRILLS

H O N G LO O N G C H I N E S E R E STAU R A N T

Main building, ground floor

Main building, 2nd floor

Dive deeply into culture with specially themed

One of the most popular steakhouses on

Traditional Chinese cuisine enlivened with

dinner buffets. From the pizzas and pastas of

Palm Jumeirah Dubai, Porterhouse imports prime

modern touches, live cooking stations starring

Italy to the delicacies of Arabian Nights, discover

cuts of meat from celebrated producers around

expert chefs plus authentic flavours from

the variety of classic dishes and surprising

the world.

individual regions’ gastronomy.

M AU I B E AC H R E STAU R A N T

ZOYA B Y M AU I

By the main pool and beach

By the main pool and beach

This pagoda-style restaurant, blending indoor

Whether dining indoors or at the water’s edge,

Meaning Life in Hindi, Zoya by Maui is set

and outdoor dining areas, brings out the best

this restaurant and bar brings the ambiance and

to enliven the Indian dinner gatherings with

of fresh catches with Asian and European

flavour of the tropics to your table or lounge

epicurean Indian cuisine, delicate music and

culinary techniques.

chair. Discover the selection of delicious salads,

dazzling décor. Enjoy sensational concoctions

sandwiches, pizzas, grilled dishes and power

while being entertained by traditional music

bowls at Maui.

from our live Sitar player.

Main building, ground floor

flavours of gastronomic traditions from around the world.

M OA N A S E A F O O D R E STAU R A N T By the main pool

1

BARS AND LOUNGES

O L I V I E R ’S LO U N G E Main building lobby

Enter an elegant yet comfortable lounge and café, where a natural colour palette exudes calm and refinement. Pause for morning coffee or afternoon tea, and choose a house-made French pastry from the display case.

R E P L AY S P O RT S BA R Main building, 1st floor

Catch all the action at this lively sports bar, where seven flatscreen TVs keep you up to date on all the latest matches and competitions.

Indoors or out, DJ beats or ambient tunes, lively or chill, cold beers or vintage wines – Sofitel Dubai The Palm has an ambiance for all tastes and preferences.

Socialize and dance with friends at Laguna Lounge. Catch a live event at Replay Sports Bar. Porterhouse Bar is a hip spot for drinks and music. Head to Olivier’s for refined beverages, light meals or conversation – any time of day or night. Several bars offer a variety of flavoured shishas and Happy Hour drink specials.

P O RT E R H O U S E BA R Main building, ground floor

Located next to Porterhouse Steaks & Grills, this bar is a laid-back lounge for sipping vintage cocktails and enjoying a flavoured shisha alone or with friends.

M AU I B E AC H BA R

L AG U N A LO U N G E

G E L AT I I C E C R E A M BA R

By the main pool and beach

By the beach

By the Amura Kids Club

Step up to this breezy, casual bar located

From sunset until the wee hours of the morning,

Discover traditional and unexpected flavours

next to the beach and the main pool. Here a

the beachside Laguna Lounge is the place on

of premium ice creams – along with other

colourful profusion of frosty tropical cocktails

Palm Jumeirah for hot music, cold cocktails,

temptations – under the thatched roof of Gelati

and fresh fruit juices await your order.

freshly squeezed juices, delicious shared plates,

Ice Cream Bar.

dancing and a cool party vibe.

1

SOFITEL SPA

•

24 treatment rooms

•

Four outdoor cabanas

•

Six pools including plunge pool

in the 2,500 square meters spa area encompassing 28 treatment rooms,

•

Therapeutic pool

offering revitalising massages, facials and body treatments in an idyllic

•

Outdoor infinity pool

Polynesian setting. The Sofitel SPA at Sofitel Dubai The Palm believes in

•

Two steam and sauna rooms

•

Two Hammam treatment rooms

•

Two ice fountains

•

Manicure & pedicure

•

Hair salon for ladies and gents

Main building, ground floor

Inspired by the incomparable beauty of the butterfly, Sofitel SPA reinforces relaxation and rejuvenation. Guests can immerse themselves

creating unique, personalised and long lasting spa experiences.

2

SOFITEL FITNESS

Main building, 1st floor

Open 24 hours a day, Sofitel FITNESS is a round the clock fitness

•

Large fitness health club

destination equipped with top of the range Technogym equipment, offering

•

Multi-purpose court

•

Outdoor gym with junior ring

•

One tennis court

professional instruction from 6AM until 10PM, and a variety of innovative activities designed to keep motivation levels high.

AMURA KIDS CLUB

Let little imaginations take flight at Amura Kids Club, where our

•

Private children’s playground

experienced team is on hand to entertain children with a whole host of

•

Indoor Soft Play Area

•

Children’s activity pools

An engaging programme of organised events designed for children

•

Baby pools

between the ages of four to twelve includes beach and pool activities,

•

In room baby-sitting service

arts and crafts, treasure hunt and talent show activities that guarantees

•

Daily children activities

•

One cinema

•

One ice cream shop

•

Complimentary access

fun and games from 9AM until 8PM.

to keep the spirits high throughout the day.

3

RECREATION The hotel has two fresh water adult swimming pools opened from 08:00 to 20:00. One located at the lobby level with incorporated whirlpools and a second one available at the Residence side. The kid’s pool is located next to the Kids Club and is opened from 08:00 to 18:00. Kindly note that the usage of the water slide requires a minimum body height of 1.20m and that children under the age of 16 years should be under the supervision of an adult when in the swimming pools, or in the surrounding area.

3

MEETINGS AND EVENTS

INDOOR Depending on the scale of your event, our meeting spaces can be configured to suit any seating arrangement and requirement. Be it theatre, banquet or classroom style, the options to transform the space are endless. From corporate cocktail receptions to car launches, fashion shows and private family celebrations, every function is hand-crafted to perfection leaving a lasting impression for all.

OUTDOOR Our magnifique lush gardens offer endless possibilities and the perfect backdrop for outdoor events. The immaculate grounds cater to fairytale tea parties, picnics with an idyllic island feel, romantic cabana dinners by the beach or barbecues on the carpeted lawn. Whatever it is that you require, our dedicated Magnifique Meetings planners will endeavour to make every aspect of your event a success.

4

•

Palm View Garden

•

Maui Terrace

•

Maui Rooftop

•

Moana Terrace

•

Porterhouse Terrace

•

Lodge Villa Garden

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Palm Suite Terrace

•

Beach Cabanas

•

Laguna Lounge

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After Venue Rooftop with Sea View

•

The Library

•

Moana Restaurant

•

Maui Beach Restaurant

•

Porterhouse Steaks & Grills

•

Replay Sports Bar

•

Palm Suite

•

The Lodge & Beach Villas

•

Amura Kids Club

•

Meeting Rooms & Ballroom

WEDDING Begin your lifelong journey in the midst of romance and a luxurious Polynesian setting. With a variety of elegant indoor and outdoor solutions, finding a venue for life’s most treasured moment is the easiest of choices.

Whether it’s an intimate gathering or an extravagant celebration for 700 guests within a stunning garden setting or a traditional indoor event, every detail of your celebration will be arranged beautifully.

•

Pre-event functions

•

Décor including table settings, theming

•

Floral bouquets

•

Ceremonial wedding cake

•

Bespoke menu creations

•

Sound, lights and live entertainment

•

Photographic memories

•

Bridal beauty treatments

•

Limousine service

4

GUEST SERVICES AND FACILITIES At Sofitel, personalized service is our motto.

CO N C I E RG E : H O L D I N G T H E K E YS TO D U BA I Should you desire to explore the city beyond the hotel; the Sofitel Dubai The Palm concierge will be pleased to assist you. Are you looking for directions, requiring a taxi, or seeking information about local entertainment and attractions?

The concierge can provide directions to famous city landmarks, or to little-known destinations off the beaten track. We can help to secure a reservation at one of the city’s finest restaurants, or obtain tickets for one of the exciting attractions Dubai has to offer.

The concierge will also assist you by organising transportation, booking tours and making flight reservations. Please call or visit the concierge desk in the lobby.

C A L L C E N T E R : P ROV I D I N G F O R YO U R N E E D S

I N - RO O M D I N I N G : E N J OY I N G A C U L I N A RY E X P E R I E N C E I N YO U R RO O M

With our Call Center, one button can connect you to all the hotel services.

Would you like to enjoy your meal in the privacy and comfort of your

Whatever your needs may be, we have a dedicated team waiting to assist

room? Choose from an extensive menu, day or night, that is ideal for a

you, at the touch of a button. Would you like to contact housekeeping, or

quiet dining experience or impromptu gathering. Please call the In-Room

place a wake-up call? Is there a question you may have about the hotel

Dining service to place your order.

facilities? Should you have any query, simply press the Call Center button on your phone and a team member will be there to assist you instantly.

5

BEACH SAFETY

GLOSSARY

Lifeguards are on duty from 08:00 to sunset. We do not recommend swimming alone in the sea. Children under the age of 16 must be supervised by an adult. Swimmers must not leave the indicated swimming area. Be aware of deep waters and flowing currents. Swimming in the sea after sunset is not allowed. No water sports in the swimming area. No diving in the sea. No glass objects are allowed at the beach. All persons

A

using the beach facilities do so at their own risk. The Hotel accepts no liability for any loss, injury or fatality associated with the use of the

ADAPTOR

facilities.

The voltage used is 220 volts, 50 cycles. Should you require an adaptor, please contact the Call Center

Flag Information System: RED – Danger - No swimming / No Lifeguard on duty

AIR CONDITIONING

YELLOW – Dangerous swimming conditions / Strong currents and tides /

All guestrooms are centrally air-conditioned and provided with individual

Lifeguard on duty

control panel allowing you to regulate the room temperature. In order

GREEN – Conditions are safe to swim / Lifeguard on duty

to maximize the efficiency of the air conditioner, it is advisable to keep all entrance, terrace and balcony doors closed. The air conditioning will

BROADBAND CONNECTIONS

automatically switch off once the balcony door is opened.

Broadband access is available in your room. Should you require any further assistance, please refer to the “Telephone and Internet Access”

AIRLINES

section of the directory or contact the Call Center.

Please visit the Concierge desk for any assistance with airline ticket reservations, amendments or confirmations.

BUSINESS SERVICES The Business Center experts will be glad to assist you with any business

AIRPORT

service you may need, such as fax, photocopies, message delivery, and

Dubai International airport is located 45 minutes from the hotel. Please

translation services. We can also provide a fax machine, and/ or a mobile

contact the Concierge for your transportation needs.

phone for the duration of your stay (advance reservations are required and an additional fee will apply).

ATM

The Business Center is open from 7:00 to 22:00 and is located on the

Two ATM machines are located on the ground floor in the group lobby

ground floor. For after-hours assistance, please contact the Call Center.

near Sofitel SPA. BUTLER SERVICE The Butler service is available for our Suite Guests. Whether you want B

to enjoy an aromatherapy bath or need assistance with last minute arrangements, the dedicated Butler team will ensure that all your needs

BABY AMENITIES

are met around the clock.

The following baby amenities are available: baby bath, baby crib, baby food menu, baby sterilizer, bottle warmer, bib, anti-slip bathmat, high chair, toilet seat, toiletries. Please contact the call center for assistance.

C

BABY-SITTING

CAR PARK

A baby-sitting service is available. Please contact the Call Center 12 hours

Car park is available 24 hours. Vehicles are parked at owners’ risk.

in advance to arrange this service.

Visitors using the Hotel’s car park are advised to ensure that vehicles are properly secured and that no valuables are left inside. The Hotel does not

BAGGAGE SERVICE

accept liability for any loss, or damage, to any vehicle, or its contents,

Bell service is available 24 hours a day. Please contact the Concierge for

whilst parked in the Hotel’s car park. Please contact the Concierge for any

luggage pick up.

assistance.

BATHROBES

CAR RENTAL

Bathrobes are provided in your room for your comfort during your stay.

For information and reservations please contact the Concierge located in

Should you wish to purchase a bathrobe to take home, please visit our

the lobby.

gift shop on the ground floor.

CASHIER BANQUETING

A statement of your room charges will be sent to you on the evening

Please refer to Meetings and conferences.

prior to your departure for your review. We accept cash, credit cards and traveler’s checks. Please note that we do not accept personal checks.

BEACH SERVICE

Please contact the Call Center for any assistance.

The beach area opening timings are from sunrise to sunset.

The beach beds by the beach are available for your comfort and

CLUB MILLESIME

enjoyment. Our beach attendants provide towels from sunrise to sunset.

Club Millésime provides exclusive benefits and personalized butler

Please note that there is no reservation system for the beach beds, or

service around the clock to all Suite guests. Located on the 4th floor, Club

umbrellas.

Millésime lounge is open daily from 6:00 to 24:00.

5

CONCIERGE SERVICES

DINING RESERVATION

Please contact the Concierge, located in the lobby, for your transportation

Please refer to the “Restaurant and Bars” section of the directory or

needs, tour arrangements, courier/messenger services, mail and stamps,

contact the Call Center should you require any further assistance.

local points of interest, restaurants, shopping, theatre, sporting activities and other information on Dubai.

DUTY MANAGER The Duty Manager is available all day and night to assist to your needs.

CONFERENCE

He/she can be contacted through the Call Center.

Please refer to Meetings and conferences.

Courier/mail service The Business Center team and the Concierge will be happy to assist you with both courier and mail services.

CREDIT CARDS All major credit cards including American Express, China Union, Diners Club, JCB, MasterCard and VISA are accepted.

CRIBS Please contact the Call Center for crib requirements .

CHECK-OUT The check-out time is 12:00 noon. Should you wish to check-out at a different time, please contact the Front Desk through the Call Center. The team members will do everything possible to accommodate your request.

A surcharge may apply should you need to extend your check-out time.

CHILDREN Amura Kids Club opens from 09:00 to 20:00 for children from 4 to 12 years old. A variety of games and fun activities to keep children entertained are proposed throughout the day. Children’s activities are divided into two specific age categories, namely from 4 to 7 & from 8 to 12 years old. Children’s menus are available in all our restaurants and children lunches can also be organised on a daily basis at the kid’s restaurant located on the 1st floor of the Amura Kid’s Club.

CURRENCY EXCHANGE You may change foreign currency (bills and travelers checks) at the Front Desk.

D DO NOT DISTURB We respect the privacy of our guests and will not disturb if the “Do Not Disturb” panel is on. We will call the room at 16:00 to find out if you need service of the day and will follow your preferred time. Should there be no response; the housekeeper along with the supervisor will enter to inspect your room.

DOCTOR An on-call doctor is available 24 hours a day. Please allow 60-minute travel time. Please contact the Concierge to arrange medical assistance.

DRESS CODE We kindly request you not to be in swimming attire during breakfast time. Evening dress code after 18:30 is smart-casual and gentlemen are requested to wear long trousers - tank tops, singlets and shorts are not allowed. Please, no nude or topless bathing in order to be sensitive to the local culture.

DRY CLEANING Please refer to “Laundry and Dry Cleaning”.

E ENVIRONMENTAL AWARENESS The Resort is committed to a sustainable future and is an active member of the Planet21 Program. Recycling, Waste separation and staff educational are in place at the resort. The resort uses the latest technology in energy-saving lighting throughout the resort.

An optional environmental program is offered in all guest rooms. When sending your items for laundry & dry cleaning, please consider using the environmental option: “5 REUSED TOWELS = 1 TREE PLANTED” Please hang the towels on the towel racks to participate. Towels are changed every third day when participating.

EMERGENCY / SECURITY Emergency evacuation instructions are located on the back of your room door. Please refer to the “Emergency & Security” section in this directory for instructions and information about safekeeping your valuables. For any emergency, please press the “emergency” button on your phone.

ELECTRICITY AND VOLTAGE The voltage at the Resort is 220V. The shaver socket in your bathroom is equipped for both 220V and 110V. F FACSIMILE Fax facilities and services are available at the Business Center located on the ground floor. Guests may receive faxes through the Concierge. There is no charge for faxes received. Fax machines are also available for rental and can be delivered to your room. The Business Center team will be delighted to make arrangements for you.

FLORIST Flowers can be arranged upon request. Please contact the Call Center to place an order for flowers.

FOREIGN EXCHANGE Please refer to “Currency Exchange” G GIFT SHOP The gift shop is located in the ground floor and is open from 8:00 to 22:00. The gift shop offers a collection of souvenirs and also sells international and local newspapers, magazines and toiletries.

GUEST SERVICES Should you require any special service and assistance, please contact the Call Center.

GOLF A wide range of international Golf courses are located within 20-25 minutes from the hotel. For any assistance or to arrange bookings please contact the Concierge

H

LIMOUSINE SERVICE The Concierge will be glad to arrange all your transportation

HAIRDRESSING SALON

requirements. Advanced bookings are recommended.

The Hair and Beauty salon is located on the ground floor and is open from 9:00 to 22:00 from Sunday to Friday. For appointments please contact the

LOST AND FOUND

Call Center.

If you have misplaced a personal item, please contact the Call Center for assistance.

HAIRDRYER A hairdryer is at your disposal in your room in the drawer of your

LOST LUGGAGE

dressing table or in the wardrobe.

Please visit the Concierge desk for any assistance.

HOUSEKEEPING Rooms are serviced between 8:00 and 17:00 and turndown service is provided between 18:00 and 21:00. Please contact the Call Center should you have a preferred service time.

I ICE For ice delivery, please contact In-Room Dining.

INTERNET CONNECTIONS We offer complimentary wireless Internet access. Experience the convenience of your office from the comfort of your room or any place throughout the hotel. Internet workstations are also available in the Business Center located on the ground floor (additional charges will apply) and in the Club Millesime lounge located on the 4th floor for Suites guests.

IN ROOM DINING We offer 24-hour In Room Dining. Please refer to the separate In-Room Dining menu. For special dining arrangements, picnics, romantic dinners, or private parties please contact “In Room Dining”.

IRONING BOARD Ironing boards and irons are available on request. Please contact the Call Center for assistance.

J JEWELLERY A jewellery shop is located in the ground floor and is open from 9:00 to 22:00. Please call the Concierge for any assistance.

JOGGING A Jogging map is available at the Concierge Desk. IPod Shuffles© containing specially created “Running by Sofitel” playlists, can also be provided for your jog.

J

M MAIL AND POSTAGE STAMPS If you receive mail during your stay it will be held for you at the Concierge Desk and a notification message will be left on your voice mail.

Postage and mail, including overnight packages can be arranged through the Concierge or Business Center.

MAINTENANCE REQUEST For assistance in case of any malfunction in your room, please contact the Call Center.

MASSAGES Massages and body treatments are offered at Sofitel SPA. Please refer to the “Spa, Fitness and Recreation” section of this directory for further information.

MEETINGS AND CONFERENCES Our meeting rooms, with state of the art equipment, and our beautifully appointed ballroom offer the ideal setting for business, or social events and can comfortably accommodate up to 500 guests. Should you require more information, or wish to visit our facilities, please contact the Call Center for assistance.

MESSAGES / VOICEMAIL If a voice mail is waiting for you, the room telephone light will be activated. You may retrieve the voice mail by pressing the message button on your phone. Written messages will be delivered to your room promptly.

MINI-BAR A mini-bar is available in your room. It is restocked daily. Please mention your consumption at the Front Desk upon check-out. Items removed from the unit will be charged automatically to your account. Should you require additional items, please contact In-Room Dining.

MOBILE PHONES We can provide a mobile phone with local sim cards for the duration of your stay (advance reservations are required). Please contact the

LAUNDRY, DRY CLEANING AND PRESSING

Concierge for more information.

The Hotel offers overnight services including laundry and pressing. For same day dry cleaning and laundry service, please contact the Call Center for pick-up before 10:00. Dry cleaning and laundry will be returned by

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18:00. Laundry bags and forms are provided in your closet. Other services available include: express laundry & dry cleaning service, two-hour

NEWSPAPERS

pressing and minor repairs and alterations.

Local newspapers, both in English and Arabic, are available from 8:00.

International newspapers are available for sale in the Gift shop and upon

LIBRARY A reading corner is available on the 1st floor. Please refer to the “Restaurant and Bars” section of this directory for further information.

request through the Concierge.

P

SPA Please refer to the “Spa, Fitness and Recreation section” of this directory

PHARMACY

or contact the Call center for assistance.

The hotel is not allowed to administer medication. For medical assistance or transportation to the nearest pharmacy please contact the Concierge.

SWIMMING POOL Please refer to the “Spa, Fitness and Recreation section” of this directory

PILLOW MENU

or contact the Call center for assistance.

For Suites guests the hotel has prepared a pillow menu with five types of pillows for your personal choice. Please contact the Call Center for

T

assistance.

TAXIS / TRANSPORTATION PRAYER ROOMS

The Concierge will be pleased to assist you with transportation services at

Prayers rooms are located in the ground floor. Please contact the

the hotel.

Concierge for assistance.

TEA & COFFEE FACILITIES Q QIBLA SIGN A Qibla sign is located on the ceiling of the bedroom. A prayer mat and the Holy Quran are available in the wardrobe. Please contact the Call Center.

R RECREATION AND ACTIVITIES A wide range of activities can be arranged. For more information, please refer to “Spa, Fitness and Recreation” section of this directory or contact

Tea and coffee making facilities are provided in your room with our compliments.

TELEPHONE SERVICES Please refer to the “Telephone and Internet Access” section in this directory for dialing instructions or contact the Call Center for further assistance.

TENNIS Two tennis courts are located above the Sofitel FITNESS Health Club on the 1st floor. Please refer to the “Spa, Fitness and Recreation section” for further information.

the Concierge for assistance.

V RESTAURANT RESERVATIONS Please refer to dining reservations or contact Call Center.

VIDEOCONFERENCING Videoconferencing can be arranged in our boardmeeting room. Please

ROOM SERVICE

contact the Call Center for more information (advanced reservation

We offer 24-hour In Room Dining. Please refer to the separate In-Room

required).

Dining menu. For special dining arrangements, picnics, romantic dinners, or private parties please contact “In Room Dining”.

VOICE MAIL Please refer to the Voice Mail instructions in the “Telephone and Internet

S

Access” section of this directory or contact the Call Center.

SAFE DEPOSIT BOX

W

A safe is provided in your room for your convenience. The hotel is not responsible for articles placed in this room safe.

WAKE–UP CALL Please contact the Call Center to place your personalized wake-up call.

SECURITY

You can also set your Wake-Up alarm through the interactive TV system

Hotel security is provided around the clock with both security patrols and

by choosing the “Set Alarm” from the “Wake-Up” menu.

closed circuit TV coverage. For your own safety and protection, please remember to keep your door double-locked when in your room, and to

WATER

identify any visitor before admitting them. If you require special security

Tap water is not recommended for drinking. For your convenience, a

services at any time, please contact the Call Center.

complimentary bottle of still water is provided daily in your room.

SHOESHINE

WATER SPORTS

24-hour shoeshine service is provided with our compliments. Please

Please refer to the “Spa, Fitness and Recreation section” of this directory

contact the Call Center.

or contact the Call center for assistance.

SHOPPING For advice on nearest shopping malls, boutiques and souks please contact the Concierge. For your convenience, the resort has an interesting selection of shops in the ground floor.

SIGHTSEEING AND TOURS The Concierge will be happy to suggest and arrange for any sightseeing tours you may wish to do.

TELEPHONE AND INTERNET ACCESS Sofitel provides all the facilities that a state-of-the-art communication system can offer. Please refer to the following services list.

T E L E P H O N E S E RV I C E S

B ROA D BA N D I N T E R N E T CO N N EC T I O N S

ROOM TO ROOM

WIRELESS INTERNET SERVICE

Dial 7 + room number.

Enjoy the complimentary wireless internet throughout the hotel.

LOCAL CALLS (DUBAI)

IN ROOM DATA PORT

Dial 9 + telephone number.

All rooms and suites are equipped with data ports for easy internet connection.

DOMESTIC CALLS (UAE) Dial 9 + 0 + area code + telephone number.

BUSINESS CENTER AND CLUB MILLESIME LOUNGE Internet workstations are available in the Business Center located on the

INTERNATIONAL CALLS

ground floor. Additional charges will apply for printing and production

Dial 9 + 00 + country code + area code + telephone number.

assistance at the Business Center and in the Club Millesime lounge located on the 4th floor for Suite guests.

DIALING COLLECT, CREDIT CARD CALLS, PRE-PAID PHONE CARDS Dial 9 + the access number of your service provider (Your call will be charged as a local call).

T E L E P H O N E C H A RG E S

VO I C E M A I L

In UAE Dirham per minute LOCAL CALLS

To retrieve your messages, please press the “message” button on your in

(Dubai) 1.00

room phone. For further inquiries, please contact the Call Center.

Domestic calls (UAE) Landline calls 1.50 Calls to mobile phones 2.00 INTERNATIONAL CALLS For any international call rates and assistance, please contact the Call Center by dialing “0”

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EMERGENCY AND SECURITY

At Sofitel Dubai The Palm, the safety and security of our guests and

EVACUATION PLAN

employees are the first priority. Therefore, it is important for us that

If you discover fire or smoke inside your room press the hotel emergency

you take a moment to read these guidelines, and take note of them as a

button or contact the Call Center.

precaution for any emergency event that may occur. We wish you a safe and peaceful stay at Sofitel.

Feel the door. IF THE DOOR IS NOT HOT, open it slightly and look in both directions for the nearest exit sign

Hotel emergency button or dial 6

Do not start to collect personal effects Take your room keycard, exit the room and close the door behind you.

Useful Local Numbers

Alert others in the area.

Activate the nearest fire alarm.

Police Emergency 999

Walk to the nearest stairway (do not use the elevator) and exit the building.

Medical Emergency 999 Fire Emergency 997

If smoke is present, stay low.

Feel the door. IF THE DOOR IS HOT, don’t open it.

Stuff wet towels or clothes under the door and in air vents to keep out

Weather Information 700 013 000

smoke and fumes.

Remain calm and wait for further instructions. If you cannot exit, your room is the safest place to be.

If you think you need to open a window for air and you are above the

E VAC UAT I O N E M E RG E N C Y P RO C E D U R E

ground floor, avoid breaking the window because you may need to close it to keep smoke out later.

The Sofitel Dubai The Palm is equipped with the latest in fire protection systems. The hotel is fully equipped with sprinklers, smoke detectors and

If you are ordered to evacuate your room

other additional fire emergency systems.

Exit with caution and follow instructions from team.

UPON CHECK-IN Locate the nearest fire exits.

Count and remember the number of doors between the exits and your door.

Open exit doors and examine the staircase layout.

Locate the nearest alarm pull station and fire extinguisher.

INSPECT YOUR ROOM Study the layout of your room and determine anything that might help or hinder possible emergency exiting.

Read all fire emergency information provided, including the layout on the back of the door.

We hope that these procedures will contribute to your comfort and wellbeing during your stay at our hotel.

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In the event of a major earthquake, protect your head from falling debris and evacuate the room immediately. Walk calmly down to the evacuation site outside the building once the tremors stop, as aftershocks are likely to occur.

Keep calm and don’t panic. Follow emergency procedures posted on the back of your room door. Do not use the elevators when you evacuate.

S EC U R I T Y

G E N E R A L SA F E T Y G U I D E L I N E S

ROOM KEY

UPON ARRIVAL IN YOUR ROOM

Upon check-in, you are handed a key card featuring the latest security

The map on the back of the entrance door indicates the location of the

features. This key card opens the front entrance door of your room. We

fire exits, alarms, extinguishers, hydrants and emergency phones on your

advise you to always carry the key card with you when leaving your

floor. Please familiarize yourself with the evacuation map located on the

room.

back of the door.

Safeguard your room key as you would your residence key.

If you lose your room key or it is stolen, report it to the front desk

WHEN MOVING AROUND THE AREA

immediately.

Dubai is known to be a safe city. Nevertheless, it is always advisable to

Do not leave your key in your room.

follow the tips below:

Ensure your main door is securely locked.

When using a taxi, it is recommended that you take note of the number

Do not entrust your room key card to anyone

displayed in the cabin. The Doormen will do this for you if you take a taxi from the hotel.

ROOM DOORS AND WINDOWS Your room door is equipped with a double locking system.

CHILDREN

Lock your door from the inside while occupying your room.

Parents or nannies must supervise children at all times while

For additional safety, use the safety latch.

on the hotel premises.

Lock balcony door when leaving room.

Be sure your guestroom door is locked and secure openings to balconies

MEDICAL

or patios before retiring or leaving your room.

A qualified nurse is available only for emergencies (please dial 6).

Please contact the Concierge for medical assistance.

ALLOWING ENTRY TO ROOM

The hotel’s Doctor on Call can also be contacted at any time of the day or

Never admit strangers or persons with unsolicited deliveries.

night through the Call Center.

If someone knocks on your door remember to look through the peephole to identify the person before you open it. Please be advised that all our

SECURITY COVERAGE

employees wear name badges.

Security Officers guard the hotel premises on a 24-hour basis and some

If you do not wish to be disturbed, simply turn on the “Do Not Disturb”

areas are covered by video cameras (CCTV).

light.

SAFE-DEPOSIT BOXES For your convenience, complimentary in-room safes are located in the wardrobe of each guestroom.

Pursuant to local law, the hotel is not responsible for the safekeeping of articles places in this in-room safe.

We recommend that you use the safe deposit box available in your room for any valuables. For your own security, do not share your code with anybody.

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27

31 32

30

34

28

29

6 2

4

5

3

9

34 1

23

8

15

14

8

10

7 16

25

13

26

33

24 12

23

19 22

20 18

21

11 17

RESTAURANTS, BARS AND LOUNGES 1. Manava Restaurant

Ground floor

2. Porterhouse Steaks & Grills

Ground floor

3. Porterhouse Bar

Ground floor

4. Replay Sports Bar

1st floor

5. Olivier’s Lounge

Ground floor

6. Hong Loong Chinese Restaurant

2nd floor

RES ORT AC TIV I T I E S A ND FACI L I T I E S 14. The Jetty Boat House

24. Apartment Koru 1

15. Watersports activities

25. Apartment Koru 2

7. Maui Beach Restaurant & Bar

16. Recreation / Towel Cabana

26. Apartment Koru 3

8. Zoya by Maul Indian Restaurant

17. Waiora Aqua Bounce

27. Shuttle Bus Pick-up /

9. Pool Bar

18. Outdoor Activity Zone

10. Moana Seafood Restaurant

19. Amura Kids Club

28. Grand Ballroom & Meeting

11. Laguna Lounge

20. Activity Pool

12. Gelati Ice Cream

21. Slide Pool

13. The World Eatery

22. Beach Suites Tiare 1

Ground floor

23. Beach Suites Tiare 2

RETAIL S H OPS

BEAUTY, WELLBEING AND FITNESS 29. Sofitel FITNESS

1 floor st

30. Tennis Court,

X-Fit and Multi-purpose Court

2nd floor

Monda Gallery Entrance

31. Hair & Beauty Salon

33. All Day Minimart

32. Sofitel SPA

Ground floor

34. Retail Shops

(Ground Floor - East and West wing)

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ALL SAFE We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label, developed with and vetted by Bureau Veritas, represents our new elevated cleanliness protocols and standards, and provides assurance that these standards have been met in our hotels.

U N D E R STA N D I N G O F CO RO N AV I RU S

WHAT IS NOVEL CORONAVIRUS (COVID-19)?

IS THERE ANY TREATMENT FOR COVID-19?

Novel Coronavirus (COVID-19) is a new strain of coronavirus which may

The treatment of COVID-19 depends on enhancing the immunity level of

cause illness in animals or humans. In humans, several coronaviruses are

patients, treating the symptoms and easing complications, as there is no

known to cause respiratory infections ranging from the common cold to

specific treatment for the virus to date.

more severe diseases. It was first identified in a cluster with pneumonia symptoms in Wuhan City, Hubei Province of China. ​WHAT ARE THE WAYS TO PREVENT THE DISEASE? WHAT ARE THE SYMPTOMS OF COVID-19?

The most common symptoms of COVID-19 are: • Fever • Tiredness • Dry cough • Some patients may have aches and pains, nasal congestion, runny

• Washing hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

• Maintain at least one metre (three feet) distance between yourself and anyone who is coughing or sneezing.

• Covering mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

nose, sore throat or diarrhea. These symptoms are usually mild and

• Avoid touching your eyes, nose or mouth without washing your hands.

begin gradually.

• Avoid shaking hands and just wave.

• Avoid nose-to-nose greeting, hugging or kissing others.

Note: Not everyone with a cold or upper respiratory symptom needs

• Avoid contact with animals (live or dead).

to get tested for COVID-19. Only a person with a symptoms and travel

• Take enough rest and take a large amount of fluids.

history can do the test. Additionally, most people (about 80%) recover from the disease without needing special treatment.

HOW DOES COVID-19 SPREAD? • Novel Coronavirus strains are spread from person to person through contaminated droplets from a person who is sick with the illness (through coughing or sneezing) or contaminated hands.

• The virus can spread through touching an infected surface.

• People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

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PALM JUMEIRAH - EAST CRESCENT ROAD P.O. BOX: 55558, DUBAI, UNITED ARAB EMIRATES CONTACT NO: +971 44 55 66 77 EMAIL: H6541@SOFITEL.COM

www.sofiteldubaithepalm.com

/SOFITELDUBAIPALM