Summer camp booking: what to ask

General

What is the daily routine? What should my child wear? What happens if it rains (outside camps)? What does my child need to bring? Will my child be able to re-fill their water bottle? What is the sunscreen policy? What if my child needs extra help? Can I get some feedback on my child’s day? Can a friend or extended family member collect my child? Can I find out how my child’s day is going? Will I be able to contact my child if necessary?

Your child’s safety

Is the camp Ofsted registered and where can I view the report? What are the camp’s policies on safeguarding, bullying, health and safety? Will any applicable Covid-19 guidelines be followed? What happens if a child or staff member tests positive for Covid-19? How many children are there on a camp? How many in each group? What age group will my child be in? What is the staff/child ratio? Will my child have a key worker?

Booking and Payment

What discounts are available eg early booking/siblings/groups? Can I make changes to my booking? What is the last date for making changes? Are all activities included or do I have to pay extras? Can I pay by instalments? What will happen if I am delayed in collecting my child? Will I have to pay extra? Do I get a refund if my child can’t attend due to illness? Do I need insurance? Are you signed up to the tax-free childcare/childcare vouchers scheme? Is an extension to the normal day available and what does it cost?